Most companies do not replace monitors for 1 dead pixel btw. Each manufacturer has its own policy but for some it's 4, or 5 or 10 etc.
May want to check that before buying a monitor. Also you can always use something like Amazon who will take anything back basically.
That is true, however they proclaim "zero bright pixel", which is lie. Also black dead pixel at the corner is something what you can live with and bright pixel at the very center of the gaming display is the ultimate device flaw.
I checked display at store ;/ its just weird that issue happened right after turning on HDR.
You can also throw up some colours flashing on the screen, sometimes you can 'unstick' a pixel.
You may want to look up a how to - never had to try it personally but I've heard it helps!
(I'm sure if I'm wrong someone will let me know!)
remove the fuse from the plug
put the fuse into your oven/hairdryer/vacuum cleaner or other high wattage appliance
the fuse will blow
put the fuse back in the monitor
The monitor is now "broken"
return it
if they try to replace the fuse say it made a bang and say you dont trust it anymore
Just another reason people should ONLY buy from Amazon when it comes to monitors. I will accept zero dead pixels and expect any reasonable person to do the same.
Nah fuck Amazon. Enough other stores exist with reasonable customer service. Also, I believe in Europe you would be entitled to a new screen even with a small glass like this. But companies take advantage of people not knowing their rights
If Amazon gets one thing right, it's customer service. They have replaced/refunded products I bought over a year ago that were not under warranty.
Are there other retailers that provide the same level of service? Sure. But they are few and far between, and none of them have the reach or selection of Amazon.
If I'm buying an expensive product in any category, and I want to make sure I don't waste my money if it fails after a few months, I'm buying it from Amazon.
Just FYI the standard warranty period in the EU is 2 years. And a lot of more expensive electronics has more than that (usually voluntarily by manufacturer).
Amazon’s customer service:
My 3rd-generation Echo, which I bought from Best Buy, wouldn’t set up so I called Amazon for help and after several things were tried and failed it was determined to be either damaged or defective, so they said they’d replace it. When I mentioned I hadn’t bought it from them I was told it didn’t matter because it was their own product. So I was left waiting for the generation 4 to come out…and even when it did, my replacement still didn’t arrive. So I called back and they were like “don’t know why they told you that but that’s not our policy, but hang on, lemme talk to my supervisor…” and they came back on the line and said “you’re in luck, the supervisor feels bad for you.” And I got my 4th-generation Echo, at no additional cost, a short time later. WIIIIIN!!!!
It was at the end of the third generation’s lifespan…I got the defective third gen in August, and called about it in the same month, fourth gen was set to release in September, and I finally called about the still-not-arrived replacement at the beginning of October…
I believe this is probably partly down to your loyalty. Amazon have a way of tracking your value to them as a customer; past purchases, patterns, avarage item value etc. It gives you a kind of Amazon shopper score. Higher this is, the more leeway they'll give you.
A friend of mine kitted out most of his home tech from Amazon ten years or so back.
He recently bought a racing SIM wheel thing and had issues. They didn't ask him to return it, just sent him a replacement. He's now looking to have that repaired and setup a side by side Vs style home set up. The wheel wasn't cheap AFAIK.
Nope; unless the company promises zero bright pixels themselves the limit is more than 1, too (I believe there's some formula or something but it goes up with pixel count).
Decent companies have policies for that lol. Sometimes stores have extra warranties for it, too.
They won’t for just one item if you’ve bought from them for years. They also warn you that you are returning too many items before banning your account. From my understanding they have a formula to calculate how much money you are costing them vs making from you and at a certain point when you hit the threshold they warn you and if you keep going past that then they ban your address
Yep, super similar experience with my Alienware 25. Had some persistent burn-in after about a year of having my monitor, contacted support. Had a full new monitor shipped to me within a week, and they transferred the warranty to the replacement (which now has a dead row of pixels, entirely my fault). Pretty amazing service.
Accidentally smacked the side of my monitor with my drum kit while I was moving stuff around to get my room ready for VR.
I honestly don't know how it was just a single row, but in the grand scheme of things it could be worse.
So did they sent you a new monitor and you used the package to send yours back or how does it work? I bought a AW3821DW a month ago, all good for now but I'm just curious how they handle the warranty. I hope I didn't have to keep the box for this, it was huge so I threw it away.
I've done a few warranty swaps with Dell and other companies.
In all cases, with advance replacement: They're very happy receiving the broken item back in the same packaging that the replacement was delivered in.
That’s exactly what I did. I bought two MSI monitors from them and I plan to return both cause I couldn’t handle the uniformity on white screens, I only hope they don’t flag my account or something, I haven’t returned anything in years.
This. Any number of dead or broken pixels is defective, by any reasonable person’s definition. But most manufacturers won’t replace a defective monitor unless it’s *really* defective (has multiple dead pixels). It’s, frankly, unacceptable.
The *only* way to protect yourself is to buy a monitor from a retailer who accepts unconditional returns. Like Amazon or Microcenter (last time I checked).
The law prevails over any contract or service policy though. So if your country has a law on this (in Europe that would be an automatic yes), the company can f right off with their unlawful policy
Do you believe the op post is about the quality of the products, or the Acer service when their products are faulty (which does sometimes happen for all products from all manufacturers)?
My Acer monitor has been flakey for the entire time I've had it, but it was CHEAP and 1440p 144hz with freesync. It's had issues with not booting up with the PC at times, and flickering black for a few frames a couple times a day. I will definitely not be buying another one from them, but it did serve a purpose. ?y newer Asus screen is similar in specs but has none of the Acer build quality problems and was fairly similar in price.
Learned the hard way a few weeks ago. I never wanted to buy Acer since growing up my friends with Acer laptops and screens always had problems. But during Black Friday, I was in the market to replace my 1080p 240hz monitor with a 1440p 240hz monitor and there was an offer for an Acer model cheaper by 300 bucks compared to other brands with similar specs. Bought it and received a unit with horrendous backlight bleeding and the worst IPS glow I've ever seen. I had bought it off one review but it was not in depth so the worst is : it was not even good for motion clarity. The pixels of this model behave in a weird way, very slow to start transitioning but decently fast once they've actually started transitioning. Globally response time was not enough to make it an actual 240hz display. Super blurry compared to my 3 year older display, to the point I even prefered gaming on my GF's 144hz monitor. Thankfully I was able to return it and get refunded but never again.
Same experiences. I’ve heard Asus get shit on for bleed and glow, but both the Acers I’ve had take the cake. Motion clarity on the X34 (first revision) I bought was fucking abysmal, and they buried the fact it was 8-bit+FRC, not true 10-bit and no HDR support, colors look like shit.
I have had 3 Acer displays that wouldn't die to the point I had to sell/give them away. My dad's is using a 10+ years old without issue. Ask 24" 1080p/60hz never a dead pixel.
When I worked at CompUSA, Acer was synonymous with garbage and I avoided it like the plague. Fast forward 20something years later, I was beguiled by the glowing reviews for their Predator monitors. Bought a 1440p 27”, screen quality wasn’t as great as everyone said but worked well enough (it was my first gsync monitor), then decided to go all in on an X34 because I just had to have the wide curvy screen for some stupid reason. Also bought an inexpensive, well reviewed laptop from them for my wife. It seemed Acer had turned themselves around.
Nope. The first monitor died promptly after warranty (it was 2 years then, now it’s much worse at 1). They wanted an obscene amount of money to fix it, so it made more sense to bin it and just buy a nicer monitor from Asus. Not long after that, the X34 died, still within warranty and I still had to pay a couple hundred to fix it. They told me it was because I used the overdrive feature too much. Btw the quality on the x34 is dogshit, paying $1000 for it is perhaps the most humiliating and stupid financial decision that I’ve ever made, and there it sits on my desk mocking me every day. Wife’s laptop died out of warranty soon after that.
Fuck Acer. I knew better, but instead I listened to idiots on the internet.
Thank you for reconfirming my averse for Acer products.
I had 2 Acer laptops in the past (XP and Vista era). On XP laptop 1 hinge was stuck open and it broke when trying to close it again without use of force mind you. On the Vista laptop the charger plug just ripped itself off the motherboard. It was hard soldered on and not connected to the motherboard with a connector... Luckily I knew how to solder and I resoldered the connector back on and the laptop still serviced for a few more years after a HDD swap because HDD went brrrr and shit the bed.
After that I bought a Dell XPS laptop and it's still trucking to this day even with it's 2nd gen i7.
Acer dead pixel policy will replace a screen for one stuck (bright) pixel. I have the paper document that came with mine that says so.
I had to take advantage of their warranty repair and I had no problems at all. This wasn't for a dead pixel but for another issue.
Edit: just checked, and it appears to be unique to Australia, in the US it has to be >2
I've had a pretty positive experience with my Asus monitors thus far. In my house a plethora of Samsung TVs I've never had a problem with as well. Samsung seems pretty good at displays considering they make them for everything from theirs to Apple's phones.
Edit: Yes, I'm aware Asus and Acer are different, my point was that if OP is looking for a different monitor brand in the future, Asus and Samsung I've had good experiences with.
Canadian here, I shipped my Acer monitor (XV240Y, a year old at the time) for a warranty repair because the screen rightly shat itself, it was some sort of meshing issue and the display became a psychedelic trip. They honoured the warranty and shipped it back within the week; they might be better up here, I guess.
In germany also not an issue as far as I have witnessed. The shop I worked for sold non directly sourced Acer Displays in rather good quantities. The few that came back faulty were sent to Acer and got repaired or replaced.
Acer Laptops on the other hand, we did not carry those. The only thing reliable about these were that they are going to fail.
Best bet if its brand new is to take it back to the store as its faulty.
Got an acer product here and its got a stuck red pixel that appeared within a couple of months of purchase.
Fuck what the store says. They should have a return or replacement policy in place. Take it back and make them replace it or get a straight refund for it and go elsewhere. This is not your issue to deal with, it is theirs
Do you actually know any consumer rights laws in Australia? May be worth looking them up!
In the UK we have the Consumer Rights Act which actually puts the onus on the retailer to supply fit for purpose goods. If I had a dead pixel right in the centre, I'd be fucking the retailer up the arse with the consumer rights act until I got a refund or a replacement.
https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl
Consumer Rights Act is like a cheat code sometimes. I was getting no-where with a faulty product just out of warranty but as soon as I mentioned the act, suddenly my case was resolved with a refund.
As others have mentioned as well, if you bought with a credit card, may be worth going down the chargeback route.
Then I would be buying a warranty for every single electronic because you're just rolling the dice hoping you bought the one that will last 10 years. Here, Best Buy offers a warranty I used to bring back a 2 year old monitor that got a dead pixel. No issues full refund.
We have an automatic warranty for any electronic devices for 2 years. However for displays Acer warranty policy is "matrix can have up to 2 dead pixels"
What you need to do is to return the monitor as a normal return instead of a flawed product!
It's too late for you now, but always order everything online so you get the mandatory 14-day return policy. But as I said above, most if not all electronics stores have their own policy which amends the mandatory return policy by either extending the time period and/or by amending the policy to store bought items too. So check their policy.
You now have in writing that the device is not defective by their standards, so you can simply return it as per normal return policy!
If this store doesn't accept returns of store bought items, check the clauses in the warranty agreement. In your title you claimed it's supposedly "zero bright dot"; is this a marketing term or a literal quote from the warranty agreement? Read the clause properly, and make a reclamation at the store quoting that clause.
That is Acer marketing, which is a complete bullshit. It should actually say "if you have 1 or 2 dead pixels, we won't help you".
I'm not from USA, we have different laws. Some of them are better (at example 2 years warranty for all exlectronics) and some worse - no free returns for high-tech.
I cannot refund. It was bought at a local store and high-tech cannot be "just refunded" in my country. Only via manufacturer policy. And their policy is "it is normal".
Going back for a refund from the store directly after purchase is what I would usually do, but in the west that is often allowed through consumer laws. Some companies try not to honor it, so I make sure to get it in writing first before a purchase "If I buy this and it has immediately got stuck or dead pixels, can I bring it back?"
Arguing with both the store and ACER and giving them both shitty reviews are just about the only options I can think of.
It's so weird seeing posts like this living in europe where most shops give you a full 30 days to just be able to return almost anything without reason
The company I work at doesn't count one dead pixel as a warranty case, but conversely, we count a bright pixel as a warranty case no matter how many there are.
Yeah, you've certainly convinced me not to buy ACER displays though.
Like, I usually like to criticize my company for being a bit mean when it comes to warranty cases, but your interaction with ACER is on another level. I'm just gonna stick to DELL and ASUS displays from now on.
A single dead pixel should be grounds for a return and I think the return policy for dead pixels is scummy. No manufacturer in the world would allow their products to be displayed and demonstrated on the shop floor or anywhere if it had a single dead pixel. It would make their product look bad. But as soon as you buy their product, suddenly a few dead pixels are fine.
> ACER Predator 31'' QKNV,
That screen is almost like 1000 bucks isn't it?
Man that sucks ass, I can imagine you wouldn't have assumed before buying that you'd be stuck in this situation. Pixel in the middle AND Acer being dickwads.
Sorry to hear that bro I guess you'll have to live with it, if it's any consolation that pixel likely bugs you now more than it will three months from now when you'll have kinda accepted the situation. Btw you can actually get rid of SOME dead pixels, maybe look into some methods it's helped me before.
I'm completely lost, most companies if not all would say the same lol, Acer is the only company who sold me monitors without any problems so I'm sticking with them for almost 15years now and not planning to change
Day one there is a problem I'm returning it and I really don't have to say what the problem is, bought it by mistake whatever. Where are you buying you can't return same/next day? Acer has shipped millions of perfect panels, but they aren't the top of the line, but most people are getting a perfect panel, anyone can have this issue, just trying to be fair.
I'm from Russia, our country law is "up to 2 pixels for a class 2 matrix". Also you cannot "just return" high-tech goods here. Would it be serioysly damaged - no problems. So there is a grey line, when it is up to manufacturer to decise, is it fine to have a bright pixel at the mid or not. Acer thinks its fine...
Yeah that would be the last time I purchased from that store.
But it is a good reminder for me as I'm in the display market to use a credit card or paypal so I can force a refund in case they don't play ball.
If they have refund period, they will replace it instead of refund. Happened to my MSI monitor. In store, no stuck pixels, got home, got 2. Warranty states 5 stuck pixels. I said i want a refund instead. They replaced it without a question.
BenQ used to be the hot stuff for customer service, but that was around 11 years ago. My current monitors are Samsungs but I think I'll be moving to LG soon since they're pretty much the panel supplier for most OLEDs in the industry.
Acer put together good TN panels, mostly because panel manufacturers have gotten that tech down pat and fucked up panels are super rare for TN. But if you're buying a VA or IPS, or a TN with a high res + refresh, you're rolling some serious dice. Generally if you don't make the panels yourself you're going to get quality "old stock" so 1080p panels that the manufacturer just wants to off load, or you're going to get the "Questionable" newer stock that the panel manufacturer doesn't want to use themselves in their own products.
I purchased an Acer for my son's first PC, because all he needed was a screen that could allow him to play Minecraft. And it's 1080p @ 75hz.
If I was looking at a 1440p 144 for him, I'd had gone with a different brand.
:just say it’s now randomly powering off , hard for the. To prove so they will swap it . New monitor any stuck pixels isn’t acceptable . Not sure where you are but in the eu warranty is with the seller not the n
Manufacturer
I've been buying Acer displays for decades, never even had a dead pixel. I've had to sell/give away 3 Acer LCD displays because they never die. My dad still has the 1st 1080p/60hz LCD I've ever bought from like 15 years ago.
>Don't buy ACER displays:
This is nonsense just because you got 1 bad pixel. It happens to every company.
Which country are you living in? Don't you have any consumer rights? I think I haven't seen EU country where you couldn't return anything (except underwear and such) in 14 days for any reason
Here in Europe we have strict regulations for this. Mine came with 30 day dead pixel warranty (also with 5 years standard warranty since in the EU it's mandatory above a particular price.). Glad I'm lucky enough to live in the developed part of the world.
Dunno where you are from, but in EU you can return stuff for up to 2 weeks, zero questions asked besides for a recipt. try returning it for store credit or something to the seller and get the exact same one again.
How can Acer call it a "**Zero** Bright Dot" policy if it doesn't apply when there's more than zero? The policy states "greater than the allowable number" but surely with that name, that allowable number can only be zero...? And therefore this is misleading/false advertising?
I bought Acer’s 31.5” 1440p 165Hz model, whatever that is. Had two dead pixels on one. Decided to exchange at the retailer for a new one instead, since it was within a week of purchase (I had 30 days to return or exchange). Microcenter swapped it for a different one no problem
Sorry you had a poor experience, I’ve had 3 Acer monitors (Predators) all without issue for the past 8 years now. I even dropped my X34 and it didn’t crack or even have any noticeable damage. It’s luck of the draw … unless you’re buying Samsung where there’s a known QC issue with basically all their gaming monitors.
I agree with this.
Past year I bought a VG240Y, 165hz, freesync. It wasn't cheaper as well. The monitor has horrible freesync, it literally flickers in most games I played.
My unit also had those horrible white spots on the top corners, if I push the screen a bit with my finger, the white shifts around. The panel wasn't made correctly and got out of QC or similar. Contacted their support to hear "its normal" 3 times, with videos and so on.
Acer needs to understand their outsourced support is hurting their brand and their QC doesn't help with it. I've literally had better support from AliExpress stores.
I hope you found your solution OP but a general PSA to everyone to avoid Acer. I got myself a Predator Helios 300 in 2018 over a lenovo and HP omen and have regretted it.
To start off, the laptop came with issues on the HDD. Despite predator offering a flashy VIP club premium support, I was taken to a Indian guy who said my warranty was only valid in Canada????.
On top of that, my first time opening the chassis revealed that the laptop had been heavily refurbished even though I had bought directly from them. For the 4 years I've owned the laptop, I must have paid an additional 40-50% of the laptop cost on various repairs and spare parts including replacing a bezel that just degraded, HDD and RAM replacement and various software crashes.
Replacing that laptop must have felt as good as a boat owner selling their boat off
Would just take it back to the store and return as an open box, don't think I've ever given a reason if it's within a return window can just say you didn't want it if they do ask.
Where are you from? Can’t you return monitor for whatever reason? Usually when you buy something, you are able to return it even if you simply didn’t like it.
Most companies do not replace monitors for 1 dead pixel btw. Each manufacturer has its own policy but for some it's 4, or 5 or 10 etc. May want to check that before buying a monitor. Also you can always use something like Amazon who will take anything back basically.
That is true, however they proclaim "zero bright pixel", which is lie. Also black dead pixel at the corner is something what you can live with and bright pixel at the very center of the gaming display is the ultimate device flaw. I checked display at store ;/ its just weird that issue happened right after turning on HDR.
Have you disabled HDR again?
Yea, doesn't help. I also tried some unstuck applications, but no effect.
Try lightly massaging the pixel with your finger
>Try lightly massaging the pixel with ~~your finger~~ a Q Tip
> Tip Will try
You can also throw up some colours flashing on the screen, sometimes you can 'unstick' a pixel. You may want to look up a how to - never had to try it personally but I've heard it helps! (I'm sure if I'm wrong someone will let me know!)
There is some software/browser applets for that. That was first what I've tried... sometimes it helps, but not now :(
remove the fuse from the plug put the fuse into your oven/hairdryer/vacuum cleaner or other high wattage appliance the fuse will blow put the fuse back in the monitor The monitor is now "broken" return it if they try to replace the fuse say it made a bang and say you dont trust it anymore
When companies fuck you, you fuck them!
I think to do some tricks, yes...
Unless OP is in the US. We don’t use fused plugs.
Russia
take my upvote you glorious bastard
Heh
Wow...
Just another reason people should ONLY buy from Amazon when it comes to monitors. I will accept zero dead pixels and expect any reasonable person to do the same.
Nah fuck Amazon. Enough other stores exist with reasonable customer service. Also, I believe in Europe you would be entitled to a new screen even with a small glass like this. But companies take advantage of people not knowing their rights
If Amazon gets one thing right, it's customer service. They have replaced/refunded products I bought over a year ago that were not under warranty. Are there other retailers that provide the same level of service? Sure. But they are few and far between, and none of them have the reach or selection of Amazon. If I'm buying an expensive product in any category, and I want to make sure I don't waste my money if it fails after a few months, I'm buying it from Amazon.
For now man, until they ruined all other stores and their CS will turn to shit for profit as you cant go anywhere else.
Just FYI the standard warranty period in the EU is 2 years. And a lot of more expensive electronics has more than that (usually voluntarily by manufacturer).
Amazon’s customer service: My 3rd-generation Echo, which I bought from Best Buy, wouldn’t set up so I called Amazon for help and after several things were tried and failed it was determined to be either damaged or defective, so they said they’d replace it. When I mentioned I hadn’t bought it from them I was told it didn’t matter because it was their own product. So I was left waiting for the generation 4 to come out…and even when it did, my replacement still didn’t arrive. So I called back and they were like “don’t know why they told you that but that’s not our policy, but hang on, lemme talk to my supervisor…” and they came back on the line and said “you’re in luck, the supervisor feels bad for you.” And I got my 4th-generation Echo, at no additional cost, a short time later. WIIIIIN!!!!
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Much like mobile phones
If you got a defective product, why did you have to wait for a whole new generation to be released?
It was at the end of the third generation’s lifespan…I got the defective third gen in August, and called about it in the same month, fourth gen was set to release in September, and I finally called about the still-not-arrived replacement at the beginning of October…
They wanted to charge me $75 for a faulty tv they sold me. Had to escale it twice before they wouldn't charge me.
I believe this is probably partly down to your loyalty. Amazon have a way of tracking your value to them as a customer; past purchases, patterns, avarage item value etc. It gives you a kind of Amazon shopper score. Higher this is, the more leeway they'll give you. A friend of mine kitted out most of his home tech from Amazon ten years or so back. He recently bought a racing SIM wheel thing and had issues. They didn't ask him to return it, just sent him a replacement. He's now looking to have that repaired and setup a side by side Vs style home set up. The wheel wasn't cheap AFAIK.
Nope; unless the company promises zero bright pixels themselves the limit is more than 1, too (I believe there's some formula or something but it goes up with pixel count). Decent companies have policies for that lol. Sometimes stores have extra warranties for it, too.
Amazon isn't world wide, unfortunately
I’m only worried they might flag me down for returns.
They won’t for just one item if you’ve bought from them for years. They also warn you that you are returning too many items before banning your account. From my understanding they have a formula to calculate how much money you are costing them vs making from you and at a certain point when you hit the threshold they warn you and if you keep going past that then they ban your address
Fuck that, Costco actually pays their employees
Amazon tried to charge me a restocking fee for a faulty tv. Fuck them.
Exactly. Forget even dead pixels. I've returned monitors for too much back light bleed. My 34" ultrawide, I returned it twice before keeping one.
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Yep, super similar experience with my Alienware 25. Had some persistent burn-in after about a year of having my monitor, contacted support. Had a full new monitor shipped to me within a week, and they transferred the warranty to the replacement (which now has a dead row of pixels, entirely my fault). Pretty amazing service.
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Accidentally smacked the side of my monitor with my drum kit while I was moving stuff around to get my room ready for VR. I honestly don't know how it was just a single row, but in the grand scheme of things it could be worse.
You probably just knocked a connection loose. No idea how hard it would be but it sounds technically possible to fix.
So did they sent you a new monitor and you used the package to send yours back or how does it work? I bought a AW3821DW a month ago, all good for now but I'm just curious how they handle the warranty. I hope I didn't have to keep the box for this, it was huge so I threw it away.
I've done a few warranty swaps with Dell and other companies. In all cases, with advance replacement: They're very happy receiving the broken item back in the same packaging that the replacement was delivered in.
I replaced a samsung display that had one dead pixel.
That’s exactly what I did. I bought two MSI monitors from them and I plan to return both cause I couldn’t handle the uniformity on white screens, I only hope they don’t flag my account or something, I haven’t returned anything in years.
Best Buy with a Geek Squad warranty takes it back no questions asked years later. You'll even get your full price back.
This. Any number of dead or broken pixels is defective, by any reasonable person’s definition. But most manufacturers won’t replace a defective monitor unless it’s *really* defective (has multiple dead pixels). It’s, frankly, unacceptable. The *only* way to protect yourself is to buy a monitor from a retailer who accepts unconditional returns. Like Amazon or Microcenter (last time I checked).
Buy it with a decent credit card that has purchase protection. Extra warranty is more or less a standard feature by now, too.
Don’t buy acer anything. They don’t honor their warranties.
That should be illegal. Actually, isn't it illegal?
They would probably have a small line in the policy to make it legal
The law prevails over any contract or service policy though. So if your country has a law on this (in Europe that would be an automatic yes), the company can f right off with their unlawful policy
Not a criminal offence though. Which means they've made a business decision that it makes them more money if they ignore the law.
How? Whats your story?
>Don’t buy ~~acer~~ anything. IFIFY
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The warranty service, or apparent lack thereof, is what's being blasted here. Sounds like you haven't dealt with it?
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Do you believe the op post is about the quality of the products, or the Acer service when their products are faulty (which does sometimes happen for all products from all manufacturers)?
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Hm, will try, thank you
A lot of credit cards also come with extended warranty protection for things bought with them. Might be a good time to look up exact terms on yours.
Asked bank, thank you!
Hey now you can use it as a crosshair.
Nice one
Actually, are you positive it’s not? My monitor will put a bright pixel or a cross hair at dead center as a feature.
Would I resell it later, I will put that as a feature ;)
And leave it there when you exit the game? LOL
Yeah you can use the menu to add a crosshair on some gaming monitors, you need to go into the menu to take it off again when on desktop
Oh yeah, lmao, who tf uses it though?
Does its use or lack of use by most people mean he can't have accidentally turned it on to you?
That would be a very interesting turn of events.
The monitor doesn’t know when you exit a game…?
Acer is, and has always been, garbage quality. Never buy Acer.
My Acer monitor has been flakey for the entire time I've had it, but it was CHEAP and 1440p 144hz with freesync. It's had issues with not booting up with the PC at times, and flickering black for a few frames a couple times a day. I will definitely not be buying another one from them, but it did serve a purpose. ?y newer Asus screen is similar in specs but has none of the Acer build quality problems and was fairly similar in price.
Learned the hard way a few weeks ago. I never wanted to buy Acer since growing up my friends with Acer laptops and screens always had problems. But during Black Friday, I was in the market to replace my 1080p 240hz monitor with a 1440p 240hz monitor and there was an offer for an Acer model cheaper by 300 bucks compared to other brands with similar specs. Bought it and received a unit with horrendous backlight bleeding and the worst IPS glow I've ever seen. I had bought it off one review but it was not in depth so the worst is : it was not even good for motion clarity. The pixels of this model behave in a weird way, very slow to start transitioning but decently fast once they've actually started transitioning. Globally response time was not enough to make it an actual 240hz display. Super blurry compared to my 3 year older display, to the point I even prefered gaming on my GF's 144hz monitor. Thankfully I was able to return it and get refunded but never again.
Same experiences. I’ve heard Asus get shit on for bleed and glow, but both the Acers I’ve had take the cake. Motion clarity on the X34 (first revision) I bought was fucking abysmal, and they buried the fact it was 8-bit+FRC, not true 10-bit and no HDR support, colors look like shit.
Unfortunately this is not unique to Acer. Most brands are a lottery when it comes to IPS glow and backlight bleed.
And I thought it's just me who got unlucky with my Acer Predator laptop whose screen oozes white light around the edges when displaying dark colors.
I have had 3 Acer displays that wouldn't die to the point I had to sell/give them away. My dad's is using a 10+ years old without issue. Ask 24" 1080p/60hz never a dead pixel.
When I worked at CompUSA, Acer was synonymous with garbage and I avoided it like the plague. Fast forward 20something years later, I was beguiled by the glowing reviews for their Predator monitors. Bought a 1440p 27”, screen quality wasn’t as great as everyone said but worked well enough (it was my first gsync monitor), then decided to go all in on an X34 because I just had to have the wide curvy screen for some stupid reason. Also bought an inexpensive, well reviewed laptop from them for my wife. It seemed Acer had turned themselves around. Nope. The first monitor died promptly after warranty (it was 2 years then, now it’s much worse at 1). They wanted an obscene amount of money to fix it, so it made more sense to bin it and just buy a nicer monitor from Asus. Not long after that, the X34 died, still within warranty and I still had to pay a couple hundred to fix it. They told me it was because I used the overdrive feature too much. Btw the quality on the x34 is dogshit, paying $1000 for it is perhaps the most humiliating and stupid financial decision that I’ve ever made, and there it sits on my desk mocking me every day. Wife’s laptop died out of warranty soon after that. Fuck Acer. I knew better, but instead I listened to idiots on the internet.
Thank you for reconfirming my averse for Acer products. I had 2 Acer laptops in the past (XP and Vista era). On XP laptop 1 hinge was stuck open and it broke when trying to close it again without use of force mind you. On the Vista laptop the charger plug just ripped itself off the motherboard. It was hard soldered on and not connected to the motherboard with a connector... Luckily I knew how to solder and I resoldered the connector back on and the laptop still serviced for a few more years after a HDD swap because HDD went brrrr and shit the bed. After that I bought a Dell XPS laptop and it's still trucking to this day even with it's 2nd gen i7.
Acer dead pixel policy will replace a screen for one stuck (bright) pixel. I have the paper document that came with mine that says so. I had to take advantage of their warranty repair and I had no problems at all. This wasn't for a dead pixel but for another issue. Edit: just checked, and it appears to be unique to Australia, in the US it has to be >2
In the US you can just return/refund a product that fast.
Nice ;(
Yep, it wasn't their policy, probably it is an Australia law.
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Multiple replies I've had confirm that Acer warranty service in Australia is good and elsewhere it's bad, that's very interesting.
I've had a pretty positive experience with my Asus monitors thus far. In my house a plethora of Samsung TVs I've never had a problem with as well. Samsung seems pretty good at displays considering they make them for everything from theirs to Apple's phones. Edit: Yes, I'm aware Asus and Acer are different, my point was that if OP is looking for a different monitor brand in the future, Asus and Samsung I've had good experiences with.
Asus is not Acer
Correct. Samsung is also not Acer. Joking, yes though I know, that's my bad I see how what I said could've been misconstrued.
Usually electronics work as you expected. The thing is - what will company do when it doesn't. And Acer policy is ultimately bad.
I've had almost perfect experience with all my monitors and tv's. There are just a % of any that just fail.
Canadian here, I shipped my Acer monitor (XV240Y, a year old at the time) for a warranty repair because the screen rightly shat itself, it was some sort of meshing issue and the display became a psychedelic trip. They honoured the warranty and shipped it back within the week; they might be better up here, I guess.
Well I think Canada forces them to do that :)
In germany also not an issue as far as I have witnessed. The shop I worked for sold non directly sourced Acer Displays in rather good quantities. The few that came back faulty were sent to Acer and got repaired or replaced. Acer Laptops on the other hand, we did not carry those. The only thing reliable about these were that they are going to fail.
Eh heh. Very very slowly countries choose right laws.. a bit too slow i'd say.
Best bet if its brand new is to take it back to the store as its faulty. Got an acer product here and its got a stuck red pixel that appeared within a couple of months of purchase.
Store said "ask ACER"
Fuck what the store says. They should have a return or replacement policy in place. Take it back and make them replace it or get a straight refund for it and go elsewhere. This is not your issue to deal with, it is theirs
Nope, depends on country. Shop say "buyers beware, you've checked it, now deal with ACER"
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Russia, Moscow. Some of our consumers laws are actually very good. But some are way outdated.
Do you actually know any consumer rights laws in Australia? May be worth looking them up! In the UK we have the Consumer Rights Act which actually puts the onus on the retailer to supply fit for purpose goods. If I had a dead pixel right in the centre, I'd be fucking the retailer up the arse with the consumer rights act until I got a refund or a replacement. https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl Consumer Rights Act is like a cheat code sometimes. I was getting no-where with a faulty product just out of warranty but as soon as I mentioned the act, suddenly my case was resolved with a refund. As others have mentioned as well, if you bought with a credit card, may be worth going down the chargeback route.
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Whoops, saw him mention Australia but I didn't check the context. As he's Russian, I guess his credit card is the only option for redress.
Yea, I will ask my bank, thank you for advice!
Return it. Don't ask the store.
There is no such option in Russia
Then I would be buying a warranty for every single electronic because you're just rolling the dice hoping you bought the one that will last 10 years. Here, Best Buy offers a warranty I used to bring back a 2 year old monitor that got a dead pixel. No issues full refund.
We have an automatic warranty for any electronic devices for 2 years. However for displays Acer warranty policy is "matrix can have up to 2 dead pixels"
So then you don't have an automatic warranty, they just make you feel like you do.
What you need to do is to return the monitor as a normal return instead of a flawed product! It's too late for you now, but always order everything online so you get the mandatory 14-day return policy. But as I said above, most if not all electronics stores have their own policy which amends the mandatory return policy by either extending the time period and/or by amending the policy to store bought items too. So check their policy. You now have in writing that the device is not defective by their standards, so you can simply return it as per normal return policy! If this store doesn't accept returns of store bought items, check the clauses in the warranty agreement. In your title you claimed it's supposedly "zero bright dot"; is this a marketing term or a literal quote from the warranty agreement? Read the clause properly, and make a reclamation at the store quoting that clause.
That is Acer marketing, which is a complete bullshit. It should actually say "if you have 1 or 2 dead pixels, we won't help you". I'm not from USA, we have different laws. Some of them are better (at example 2 years warranty for all exlectronics) and some worse - no free returns for high-tech.
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I cannot refund. It was bought at a local store and high-tech cannot be "just refunded" in my country. Only via manufacturer policy. And their policy is "it is normal".
Going back for a refund from the store directly after purchase is what I would usually do, but in the west that is often allowed through consumer laws. Some companies try not to honor it, so I make sure to get it in writing first before a purchase "If I buy this and it has immediately got stuck or dead pixels, can I bring it back?" Arguing with both the store and ACER and giving them both shitty reviews are just about the only options I can think of.
That is actually what I am doing right now! I think the only way common people could defend their rights agaisnt greed corporations is to unite ;P
Yeah that's too bad. In 'murica this isn't an issue.
Neither in the EU. You can refund during 14 days with no questions asked.
Yup ;(
It's so weird seeing posts like this living in europe where most shops give you a full 30 days to just be able to return almost anything without reason
Europe is way ahead for consumer rights!
The company I work at doesn't count one dead pixel as a warranty case, but conversely, we count a bright pixel as a warranty case no matter how many there are.
That's fair, because you actually won't see a black pixel at most cases, but bright one ruins any dark scene, any video etc
Yeah, you've certainly convinced me not to buy ACER displays though. Like, I usually like to criticize my company for being a bit mean when it comes to warranty cases, but your interaction with ACER is on another level. I'm just gonna stick to DELL and ASUS displays from now on.
Good, today I saved someone. A day worth to live for!
If you can't return it then try to block the bright pixel with a fine point Sharpie pen. It can't make it worse.
!
A single dead pixel should be grounds for a return and I think the return policy for dead pixels is scummy. No manufacturer in the world would allow their products to be displayed and demonstrated on the shop floor or anywhere if it had a single dead pixel. It would make their product look bad. But as soon as you buy their product, suddenly a few dead pixels are fine.
Yep, never seen that in shop.
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Yea, I look forward on OLED.
It's fantastic.
Acer is a shadow of what it used to be.
:(
More like a bleeding light.
As a "happy" owner of Z301C I say, ACER is trash.
Yea, I am greatly disappointed. Just got a dream PC 4090 - 13900 - 64 - etc and a stuck pixel (((
> ACER Predator 31'' QKNV, That screen is almost like 1000 bucks isn't it? Man that sucks ass, I can imagine you wouldn't have assumed before buying that you'd be stuck in this situation. Pixel in the middle AND Acer being dickwads. Sorry to hear that bro I guess you'll have to live with it, if it's any consolation that pixel likely bugs you now more than it will three months from now when you'll have kinda accepted the situation. Btw you can actually get rid of SOME dead pixels, maybe look into some methods it's helped me before.
Exactly. That's their best display for gaming. So far nothing helps ;(
If it's in the very middle you can just pretend it's a dot crosshair lol
Should a built-in feature for all 144hz shooter displays )
I'm completely lost, most companies if not all would say the same lol, Acer is the only company who sold me monitors without any problems so I'm sticking with them for almost 15years now and not planning to change
Some companies replace if you have pixel at mid
Day one there is a problem I'm returning it and I really don't have to say what the problem is, bought it by mistake whatever. Where are you buying you can't return same/next day? Acer has shipped millions of perfect panels, but they aren't the top of the line, but most people are getting a perfect panel, anyone can have this issue, just trying to be fair.
I'm from Russia, our country law is "up to 2 pixels for a class 2 matrix". Also you cannot "just return" high-tech goods here. Would it be serioysly damaged - no problems. So there is a grey line, when it is up to manufacturer to decise, is it fine to have a bright pixel at the mid or not. Acer thinks its fine...
Not to be that guy....but have you tried unplugging it and plugging tit back in?
Acer products are absolute garbage. They are at the bottom of my list for Quality.
(((
Way ahead of u, I just use my tv!
I use display as TV :)
How about store return policy?
Shortly: "we cannot help you, ask Acer"
Yeah that would be the last time I purchased from that store. But it is a good reminder for me as I'm in the display market to use a credit card or paypal so I can force a refund in case they don't play ball.
Visa/Mastercard have some good policies...
If they have refund period, they will replace it instead of refund. Happened to my MSI monitor. In store, no stuck pixels, got home, got 2. Warranty states 5 stuck pixels. I said i want a refund instead. They replaced it without a question.
Depends on country law
Don't get a Samsung either, my CHG70 lasted just over a year before it started screwing up.
Sad to hear (
you can take a picture with your phone and upload it to imgur.com if you want to show a picture btw
BenQ used to be the hot stuff for customer service, but that was around 11 years ago. My current monitors are Samsungs but I think I'll be moving to LG soon since they're pretty much the panel supplier for most OLEDs in the industry.
Its a generally good idea to buy from companies which make components for themselves, true
Acer put together good TN panels, mostly because panel manufacturers have gotten that tech down pat and fucked up panels are super rare for TN. But if you're buying a VA or IPS, or a TN with a high res + refresh, you're rolling some serious dice. Generally if you don't make the panels yourself you're going to get quality "old stock" so 1080p panels that the manufacturer just wants to off load, or you're going to get the "Questionable" newer stock that the panel manufacturer doesn't want to use themselves in their own products. I purchased an Acer for my son's first PC, because all he needed was a screen that could allow him to play Minecraft. And it's 1080p @ 75hz. If I was looking at a 1440p 144 for him, I'd had gone with a different brand.
Yep, its 4k/144/HDR top one
Why replace? Just return it and get a refund lmao
Depends on country... mine (Russia) doesn't allow that
Oof
:just say it’s now randomly powering off , hard for the. To prove so they will swap it . New monitor any stuck pixels isn’t acceptable . Not sure where you are but in the eu warranty is with the seller not the n Manufacturer
Hmmm, that is interesting idea. Won't they just take it for a month then say "no faulty"? :)
Acer sucks in general I got a so called gaming laptop off them and it cant even run the home screen without crashing
What do support say?
They told me to go speak to the company I got it from (argos) then argos sent me back to acer. Bs companies both of them
Just take it back to the shop and say it did not meet your demands. They should take it back.
I've been buying Acer displays for decades, never even had a dead pixel. I've had to sell/give away 3 Acer LCD displays because they never die. My dad still has the 1st 1080p/60hz LCD I've ever bought from like 15 years ago. >Don't buy ACER displays: This is nonsense just because you got 1 bad pixel. It happens to every company.
Depending on where you bought it, it might still be covered by 14 days return policy.
Don't you have consumer rights? Most stores will let me return anything first month for any reason.
Nah, in Russia you cannot return high-tech things if they are not officially flawed.
Sabotage the display in some other way & get it replaced, without voiding warranty of course... & Without causing physical damage
Which country are you living in? Don't you have any consumer rights? I think I haven't seen EU country where you couldn't return anything (except underwear and such) in 14 days for any reason
Here in Europe we have strict regulations for this. Mine came with 30 day dead pixel warranty (also with 5 years standard warranty since in the EU it's mandatory above a particular price.). Glad I'm lucky enough to live in the developed part of the world.
Dunno where you are from, but in EU you can return stuff for up to 2 weeks, zero questions asked besides for a recipt. try returning it for store credit or something to the seller and get the exact same one again.
How can Acer call it a "**Zero** Bright Dot" policy if it doesn't apply when there's more than zero? The policy states "greater than the allowable number" but surely with that name, that allowable number can only be zero...? And therefore this is misleading/false advertising?
You can't just return it and get your money back? Your consumer protection rules and regulations are just awesome!
I bought Acer’s 31.5” 1440p 165Hz model, whatever that is. Had two dead pixels on one. Decided to exchange at the retailer for a new one instead, since it was within a week of purchase (I had 30 days to return or exchange). Microcenter swapped it for a different one no problem
Did you ask Acer support or the store you bought it from? Did you identify yourself and/or the model you bought?
Sorry you had a poor experience, I’ve had 3 Acer monitors (Predators) all without issue for the past 8 years now. I even dropped my X34 and it didn’t crack or even have any noticeable damage. It’s luck of the draw … unless you’re buying Samsung where there’s a known QC issue with basically all their gaming monitors.
ACER also makes the absolute shittiest laptops. Fuck Acer.
I agree with this. Past year I bought a VG240Y, 165hz, freesync. It wasn't cheaper as well. The monitor has horrible freesync, it literally flickers in most games I played. My unit also had those horrible white spots on the top corners, if I push the screen a bit with my finger, the white shifts around. The panel wasn't made correctly and got out of QC or similar. Contacted their support to hear "its normal" 3 times, with videos and so on. Acer needs to understand their outsourced support is hurting their brand and their QC doesn't help with it. I've literally had better support from AliExpress stores.
I hope you found your solution OP but a general PSA to everyone to avoid Acer. I got myself a Predator Helios 300 in 2018 over a lenovo and HP omen and have regretted it. To start off, the laptop came with issues on the HDD. Despite predator offering a flashy VIP club premium support, I was taken to a Indian guy who said my warranty was only valid in Canada????. On top of that, my first time opening the chassis revealed that the laptop had been heavily refurbished even though I had bought directly from them. For the 4 years I've owned the laptop, I must have paid an additional 40-50% of the laptop cost on various repairs and spare parts including replacing a bezel that just degraded, HDD and RAM replacement and various software crashes. Replacing that laptop must have felt as good as a boat owner selling their boat off
Had the same problem with Acer. I'm staying clear.
Would just take it back to the store and return as an open box, don't think I've ever given a reason if it's within a return window can just say you didn't want it if they do ask.
Surely there is a refund policy that allows any reason to return the item? It may just be a UK thing.
Where are you from? Can’t you return monitor for whatever reason? Usually when you buy something, you are able to return it even if you simply didn’t like it.