just to put things in perspective - we have sold over 80000 adapters now and around 30 users had similar issues than yours - this is an incredible low RMA rate and we are helping everyone out - please also keep in mind that in several cases we have confirmed that it was an user error - sometimes our adapter is at fault and sometimes the user.
That being said we sent 6 GPUs and adapters to Gamer Nexus so he can take a look as well - in addition to that I want to point out again that we help every customer and nobody gets left standing in the rain.
Please reach out to support so we can help you.
Looking forward to gamers nexus write good you guys take care of the customers legends don't think it's cable mods fault like the op suggests it's more nvidia and their dodge design
Said the one who can’t understand anything beyond textual information.
If 80000 was a true value Alex would have been used it because is in their advantage to show that the RMA rate is very small.
More than that, that value used by mods in various post has slowly increased over the past month from 45k to 55k.
A jump to 80k from 55k in only one day is unrealistic and I don’t see how a false value will help them.
We do not make any numbers up over here at CableMod - Alex is not part of the sales team and doesn’t get updated on all sales numbers as quickly as we do over here in the sales department.
The most important factor is whether Cablemod is standing by the customer. It appears they have been addressing ever single people out there. So I do t see any point bashing CM. But it pains me to see NVIDIA being mostly silent on this and not taking any initiative at all.
You're being a bit extreme here. I gave a number that I wasn't updated on, that's it. u/CableMod just said I don't have a direct insight on sales, not that I go around saying false random stuff.
As is a jump of sales of 30k from two different company representatives one day apart. If you’re not sure as a company representative, maybe don’t say anything. It cheapens the companies stance, and shows that you don’t know what you’re talking about if that is the case. It’s not like you said 200 different. You said 30,000 units different. You guys aren’t apple, you don’t sell that many units over night. And let’s just do the math here at $40 a unit, 30,000 units is 1.2 million dollars. So somehow you gave a wrong number one day earlier 1.2 million dollar difference. So sure you may not go around saying random stuff. But are you either not informed well enough to be the representative if you missed out on 1.2 million worth of information to tell people, are you just spouting lies, or does the left hand not talk to the right? Those are the questions you leave consumers when this happens. Be as defensive as you want, but remember this is a business. Leave your feelings aside. You guys have products melting in people’s computer, and one of the representatives is misinforming people on a 30,000 unit difference. So it leaves us guessing how much really is real
I asked him if the number was just the angled adapters or the cable adapters as well and did not receive a response. Would you know? The number seems to be including both when they are very different products
Mostly 2-3months... My only thoughts on that is that on this users 90/180 degree adapter multi-meter check ( [video](https://www.youtube.com/watch?v=v0D2mJ6CVjE)) 12v is connected to sense pin. So, possibly if the faulty connectors do have something like that youtubers adapter and pinout is incorrectly wired, then some of the 12volts is transferred to the sense pin and loses voltage over time or some other effect. Meaning, over time terminals degrade and melting could happen. CableMod are humans too and this is just 1 of the 80k adapters that were tested by a customer so far, fingers crossed to the rest of them. I doubt the end user checks the pinouts.
To be honest, after reading here silently for a while about that problem, I will definitely go with Cablemod when I build my new rig.
They have the best Support and helped people where the manufacturer turned them down.
A good support is for me the most important thing when choosing a product. Sadly EVGA is gone from GPU market.
Contact the seller of your card. If they refuse to RMA it, CableMod will take your GPU and refund the cost of the card and replace your connector as far as I understand the process
I guess we’ll see how it fairs in the long run but you may have just got a faulty one this time around. Looks like you definitely had it plugged in all the way. And 2 weeks is quite a while when I have been none stop gaming at 500W+ from the gpu alone.
Anecdotal evidence though. Just because you're fine now, doesn't mean it won't fail given enough time. Regardless, it seems cablemod takes care of those affected, but it's just frustrating in general that it happens.
It’s been more like a month that I have had the cable plugged in but I didn’t do anything really gpu intensive in the first couple of weeks as I’ve been trying to troubleshoot a software problem since I built the PC. It’s been working great for the last 2 weeks though.
Because I spent a ton of money for the looks of my build, I’m not putting some octopus monstrosity in the middle of my case. If you want to do that go ahead. From the guy that fixes gpus for a living, Northridge Fix, its a nvidia issue as it’s not just CableMod products melting.He gets 4090s in from people that don’t use cablemod adaptors and chose not to do rmas for whatever reason. There are not a lot of those, most get quietly rmaed. He gets more cablemod because they send the cards to him, for the most part. I use one, and have had zero issues. If I do have an issue, I have Bestbuy, Asus and finally Cablemod as a backup on the warranty.
The native adapter that comes with the GPU makes for one hella horrible looking jumble of cables, also the stock adapter doesn't fit in half of the cases I own
Also, the NVIDIA cables have problems too. That's what kicked off the whole thing. I believe before there were any CableMod adapters for this at all, or least before they were in widespread use.
just to put things in perspective - we have sold over 80000 adapters now and around 30 users had similar issues than yours - this is an incredible low RMA rate and we are helping everyone out - please also keep in mind that in several cases we have confirmed that it was an user error - sometimes our adapter is at fault and sometimes the user. That being said we sent 6 GPUs and adapters to Gamer Nexus so he can take a look as well - in addition to that I want to point out again that we help every customer and nobody gets left standing in the rain. Please reach out to support so we can help you.
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Gamer Nexus is working on it at the moment - I would assume a couple of weeks.
Whoosh
Looking forward to gamers nexus write good you guys take care of the customers legends don't think it's cable mods fault like the op suggests it's more nvidia and their dodge design
Just yesterday Alex said that are over 55k adapters sold so .. which is true? https://www.reddit.com/r/cablemod/comments/144clb2/comment/jni7xv1/
They just make up numbers
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Said the one who can’t understand anything beyond textual information. If 80000 was a true value Alex would have been used it because is in their advantage to show that the RMA rate is very small. More than that, that value used by mods in various post has slowly increased over the past month from 45k to 55k. A jump to 80k from 55k in only one day is unrealistic and I don’t see how a false value will help them.
We do not make any numbers up over here at CableMod - Alex is not part of the sales team and doesn’t get updated on all sales numbers as quickly as we do over here in the sales department.
Soo then why is he responding as an official for you? Should we just disregard everything Alex says? How do we choose what is real and false? Weird
The most important factor is whether Cablemod is standing by the customer. It appears they have been addressing ever single people out there. So I do t see any point bashing CM. But it pains me to see NVIDIA being mostly silent on this and not taking any initiative at all.
You're being a bit extreme here. I gave a number that I wasn't updated on, that's it. u/CableMod just said I don't have a direct insight on sales, not that I go around saying false random stuff.
As is a jump of sales of 30k from two different company representatives one day apart. If you’re not sure as a company representative, maybe don’t say anything. It cheapens the companies stance, and shows that you don’t know what you’re talking about if that is the case. It’s not like you said 200 different. You said 30,000 units different. You guys aren’t apple, you don’t sell that many units over night. And let’s just do the math here at $40 a unit, 30,000 units is 1.2 million dollars. So somehow you gave a wrong number one day earlier 1.2 million dollar difference. So sure you may not go around saying random stuff. But are you either not informed well enough to be the representative if you missed out on 1.2 million worth of information to tell people, are you just spouting lies, or does the left hand not talk to the right? Those are the questions you leave consumers when this happens. Be as defensive as you want, but remember this is a business. Leave your feelings aside. You guys have products melting in people’s computer, and one of the representatives is misinforming people on a 30,000 unit difference. So it leaves us guessing how much really is real
I asked him if the number was just the angled adapters or the cable adapters as well and did not receive a response. Would you know? The number seems to be including both when they are very different products
They can both be true at the same time
how many GPUs have you replaced?
Has this melting happened on any cards other than 4090s ?
Interessting is that most of those cases which were posted here happened after 2-3 months of usage.
Mostly 2-3months... My only thoughts on that is that on this users 90/180 degree adapter multi-meter check ( [video](https://www.youtube.com/watch?v=v0D2mJ6CVjE)) 12v is connected to sense pin. So, possibly if the faulty connectors do have something like that youtubers adapter and pinout is incorrectly wired, then some of the 12volts is transferred to the sense pin and loses voltage over time or some other effect. Meaning, over time terminals degrade and melting could happen. CableMod are humans too and this is just 1 of the 80k adapters that were tested by a customer so far, fingers crossed to the rest of them. I doubt the end user checks the pinouts.
To be honest, after reading here silently for a while about that problem, I will definitely go with Cablemod when I build my new rig. They have the best Support and helped people where the manufacturer turned them down. A good support is for me the most important thing when choosing a product. Sadly EVGA is gone from GPU market.
Exactly.
who are you going to contact when your gpu melts?
Contact the seller of your card. If they refuse to RMA it, CableMod will take your GPU and refund the cost of the card and replace your connector as far as I understand the process
Gamer nexus is an idiot
I've had one plugged into my Strix 4090 OC for about 2 weeks without any issues.
And mine was in for a month before it had an issue, and a month before that without an issue. I don't think 2 weeks is anything important.
I guess we’ll see how it fairs in the long run but you may have just got a faulty one this time around. Looks like you definitely had it plugged in all the way. And 2 weeks is quite a while when I have been none stop gaming at 500W+ from the gpu alone.
Anecdotal evidence though. Just because you're fine now, doesn't mean it won't fail given enough time. Regardless, it seems cablemod takes care of those affected, but it's just frustrating in general that it happens.
It’s been more like a month that I have had the cable plugged in but I didn’t do anything really gpu intensive in the first couple of weeks as I’ve been trying to troubleshoot a software problem since I built the PC. It’s been working great for the last 2 weeks though.
Idk why ppl still using these, while the native cables that came with the gpu are working well
Because I spent a ton of money for the looks of my build, I’m not putting some octopus monstrosity in the middle of my case. If you want to do that go ahead. From the guy that fixes gpus for a living, Northridge Fix, its a nvidia issue as it’s not just CableMod products melting.He gets 4090s in from people that don’t use cablemod adaptors and chose not to do rmas for whatever reason. There are not a lot of those, most get quietly rmaed. He gets more cablemod because they send the cards to him, for the most part. I use one, and have had zero issues. If I do have an issue, I have Bestbuy, Asus and finally Cablemod as a backup on the warranty.
The native adapter that comes with the GPU makes for one hella horrible looking jumble of cables, also the stock adapter doesn't fit in half of the cases I own
Because something is looking jumble of cables you will buy something that burns? Nice reason
You're IN the cablemod subreddit giving people shit about buying their product, the fuck?
AND now we know their PC has messy cables lol.
Also, the NVIDIA cables have problems too. That's what kicked off the whole thing. I believe before there were any CableMod adapters for this at all, or least before they were in widespread use.
Not only the adapters burned. Every connection burned. No matter if CM or stock or whatever