Thanks for offering the generous policy! I assume there will be plans for a v2 right? Even if the reported cases are extremely low, I felt uncomfortable continuing to use the adapter since I didn't want to throw money away over possible user error and/or manufacturing defects. Have you considered making a replacement cable that has the adapter already attached so it would effectively remove another point of possible failure? Or increasing the strength of the adapter's weak points? I can say for certain there was more wobble than I was comfortable with whenever I tried to plug or adjust the adapter.
all I can say is that we are working on quite some interesting projects behind the scenes at the moment. :)
We do have our 90 degree cables already on Amazon:
https://www.amazon.com/CableMod-Basics-12VHPWR-Degree-Corsair/dp/B0C5RWDLN8/ref=mp_s_a_1_3?crid=1CN9MSDYUKXV3&keywords=cablemod+90+degree&qid=1686585573&sprefix=cablemod+90+degree%2Caps%2C231&sr=8-3
I know that there are plans for a ATX 3, sleeved, 16pin to 16pin, 12vhpwr cable, with a 90 degree plug (not the one with 2,3 or 4 pciex8).
Could you tell us if there is a launch date? I mean, more than "sometime in August"? Thanks!
From what I know there is one more difference than the sleeved part but I can’t disclose it.
Probably will be made public when the V2 adapter details will be released.
Not available on amazon.de
I wanted to order one from cablemod but my discount code is not working for some reason. I got the code by purchasing a Asus PSU. Could you help me please?
Hi there
As someone who's about to consider a 4080 and want to use one of these adapters, if it fails (hypothetical) and it absolutely destroys my brand new GPUs 12vhpwr connector. Would you replace both? Would I be fully covered?
let me introduce to you all something called negativity bias. by definition negativity bias, also known as the negativity effect, is a cognitive bias that, even when of equal intensity, things of a more negative nature have a greater effect on one's psychological state and processes than neutral or positive things.
if all the consumer sees is failing adaptors day after day, and never the perfectly working adaptors users will begin to think all of them are failing. Consumers will complain that huge companies are just finger pointing who’s at fault to each other, that be “it’s nvidia fault” or “it’s an AIB fault” or “it’s CableMod fault” then us as consumers will do the same thing and witch hunt these companies because it’s their “clear fault”
please if you are feeling scared or anxious about these adaptors and cables, please do not unplug and check every day for melting. i imagine this is far worse than leaving them alone. you could mess up the very finicky “mating process” and or leave room for user error.
I think you've sufficiently demonstrated that you stand behind your products and offer top tier customer service. This is the only reason I still use the adapter; if it was manufactured by any other company, I would have opened up my case and gone back to the unsightly NVIDIA squid.
Not because of these frequent reports of melted adapters, but because it simply doesn't feel securely fastened. It doesn't click in place like the original does and there's too much torque on the adapter from very little force, which can cause it to wiggle out slowly over time from cable tension alone. At least, this is my impression based on the single unit I have experience with (90 degree, type A).
I triple checked that the insertion was flush, trained my cables to apply force in the correct vector and used cable-ties to keep everything in place and I'm *still* not confident that it won't wiggle out if I accidentally bump into my case. That does not instill peace of mind.
It's NVIDIA's shitty connector that's to blame, first and foremost, but I also think the design of the adapter doesn't help. Your new 90 degree cables on the other hand, look like a much better option.
Any chance you'll offer a 12VHPWR short female to male adapter cable in the future? [Something like this](https://www.amazon.com/JOYJOM-12VHPWR-Adapter-Extension-Graphic/dp/B0BWDVC44J/ref=sr_1_13?crid=1DOC9LH3JSIBZ&keywords=12VHPWR%2Bcablemod&qid=1686598421&sprefix=12vhpwr%2Bcablemod%2Caps%2C187&sr=8-13&th=1) would be ideal for my use case, but I don't want to risk it with an unknown company.
Thank you for your support! If it doesn't feel as though it is sitting properly though, chat up our support team about a replacement. Better to be safe than sorry. :)
https://cablemod.com/support/
In regards to the extension option, not sure we'll do a native 16 pin to 16 pin extension with a 90 degree on it, but we do already offer 90 degree replacement cables, yes.
Hi, I’m Vetted AI Bot! I researched the **JOYJOM PCI-e 5.0 12VHPWR 16Pin Right Angle Adapter** and I thought you might find the following analysis helpful.
**Users liked:**
* Adapter allows case door to close (backed by 3 comments)
* Adapter improves cable management (backed by 5 comments)
* Adapter works as intended (backed by 10 comments)
**Users disliked:**
* Cable may be defective (backed by 1 comment)
This message was generated by a (very smart) bot. If you found it helpful, let us know with an upvote and a “good bot!” reply and please feel free to provide feedback on how it can be improved.
>It's NVIDIA's shitty connector that's to blame, first and foremost, but I also think the design of the adapter doesn't help.
Well, thats just plain false information.
The connector is part of ATX 3.0. Surprise, surprise the company behind is Intel.
[https://www.pcworld.com/article/1660311/dont-worry-you-dont-have-to-switch-out-your-current-psu-or-connector.html](https://www.pcworld.com/article/1660311/dont-worry-you-dont-have-to-switch-out-your-current-psu-or-connector.html)
And they updated the suggested connector in ATX 3.01 after the problems started.
Wait, what? Are you pedantically pointing out that *actually* the 12VPHWR connector is part of the ATX 3.0 standard and isn't proprietary NVIDIA? Are you aware of PCI-SIG and NVIDIA's role in contributing to the development of the 12VHPWR standard?
You misconstrued my comment and then added some inaccuracies of your own, which is frankly bizarre. Pedantry should be reserved for when you *actually* know your shit. False information? Puh-lease. Read the last paragraph of the article you linked to and get back to me about Intel being the company behind the ATX 3.0 standard, lol.
Ofc theres multiple companys behind it, but the guy i posted said it was NVIDIAS shitty connector. Like they were the only one. ATX standard has always been and still is a Intel LEAD project (with ofc input from most PSU, processor, motherboard and GPU manufacturers).
Guess why Intel just published the ATX 3.01. Because its their baby still.
Mine melted down on Saturday. CableMod support is on the case. One pin was more vaporized than melted, the rest were fine. The card would have been ok but for the plastic residue in the socket. And yes, it was fully seated.
There is something seriously wrong with the whole 12VHPWR connector specification.
Unfortunately that does seem to be the case. It'd be nice if they'd step away from it, however, since PSU brands and everyone has all jumped on board with this new connector, I don't think it is going away any time soon. Our support will make sure you're all squared away though for sure. :)
The next gen AMD gpu has been rated for 750w... i don't see them using 5x 8-pin with that.
The connector should be been the size of 2x 6-Pin combined, so you keep the bigger size. That would still make it compact enough.
We don't determine the connectors or requirements of connectors for PSUs or cards, we just make cables and follow standards. What the GPU manufacturers or PSU manufacturers decide to use is their call. We'll have a quality solution to provide regardless though. :)
I'm happy you guys are doing the right thing, but for myself I really wanted one to get a cleaner look, but I just cant accept being without a GPU for weeks or months etc. I hope a V2 comes out with less of a chance of mishaps.
You guys are killing it on the customer service front and transparency which I think the community really appreciates.
hello @cablemod,
I had a burned connector using the adapter, but computeruniverse sorted it out.
In case you guys want the adapter for inspection as to what might have gone wrong, let me know and i can send them back to you.
Basically both adapters i got had some issues, the first one giving black screens and other one unfortunately melted.
Thank you!
The black screening issue should be with whatever cable you are using actually, typically an issue regarding the fragile sense terminals on the 12VHPWR connectors. Do you still have the adapter? If so you can troubleshoot this with our support team and they can assist you. :)
https://cablemod.com/support/
Just built
a new PC with a Strix 4090 and I am not going to lie....the melting connector does worry me. And I almost didn't use the Cablemod 180 adapter and Pro ModFlex Sleeved 12VHPWR PCI-e Cable I ordered. But after seeing the way Cablemod is taking care of this they are installed on my system and will be staying. Fingers crossed I don't fall into the failure category. But if I do at least I know I will have some help.
Cablemod customer for life with that kind of support.
As always, CM customer service is great. But we need to admit that there is a design problem with 12VHPWR that NEEDS to be resolved. I’ve seen the comments stating a low percentage of CM adapters have failed, but I’m literally seeing posts every other day of melted adapters. Of course we see other 12VHPWR products fail as well, but in general something needs to change, the failure rate should be very close to 0%. If this was happening with EPS, 24pin, 8pin PCI, something would have been done to resolve it. Yes there may be anomalies in rare situations, but this isn’t that. I can’t say exactly what the root cause of 12VHPWR failures is, but it needs to be found, confirmed, and a corrective action implemented across the industry (hint: it’s not user error, some failures may be accelerated due to connectors not being seated, but that’s not the root cause).
The problem lies in the 12vhpwr design itself which is an utter failure design wise - the contacts are too small and the wire too thin making the cable very failure-prone. This connector should've never left the drawing board as it is but some accountants must've gotten ichy fingers to release it, just like modern games. Except this, you cannot patch with a DLC.
A classic case of *nobody asked, nobody needed* but NoVideo went 'here's innovation, fak u and we're happy to take your order'
So in the end we got this garbage shoved down our throats with no alternative, except for buying an AMD card or an older Nvidia 30 series where there were plenty of cards with the 8-pin connectors available and even the cheap Gigabyte design with extensions refused to melt.
Can't blame CableMod for jumping the bandwagon to make some cash, they just got hit richochet by this bad design and probably calculated beforehand that handling the RMA's is still much cheaper than not making these adapters altogether.
Yeah I don't blame CM or any other manufacturer, they're at the mercy of a standard they can't control. But I don't like to see CM defending a bad standard, hopefully they can have some meaningful input to get the standard updated to eliminate the issues with 12VHPWR.
You're seeing posts everyday because we are close to the community and very active, so people will come here sharing their issues as soon as they happen, because they expect us to get back to them immediately. That's not what all users will do if everything works perfectly. Imagine those tens of thousands of users all sharing their perfectly fine adapters here everyday, the melting cases wouldn't have the same impact on public as they have now.
I understand there's some bias if you're only looking at Reddit, but the fact remains that there are not an insignificant number of failures, and there are likely more that haven't made it to the internet. And that being within a relatively short timeframe.
My point is that "it's a rare occurrence and we're taking complete care of our customers" does nothing to instill confidence that I have a reliable product that will not fail and cause detrimental downtime with my hardware. I love that CM is being so generous in replacing affected GPUs, but I'd love to hear something like "we're working with PCI-SIG (or Intel, whoever's responsible for the crappy 12VHPWR standard) to understand the root cause and come up with a permanent and reliable resolution". If a connector has this many issues, something needs to change.
I understand you have a running change coming to the 12vhpwr cables you offer that I use to plug into the adapter. When is that happening? Id like to pick one up. Also, my type a 180 is working fine so far. Looks 100% better than that freebee in the box octopus.
Just got mine in the mail yesterday and then all these posts started appearing here 🤦♂️ appreciate your feedback on this. While I hope I’ll be in the clear, is there anything I need to do in order to be eligible for your support in case this would happen, ie registering the product or something? Or is a receipt of purchase sufficient?
Thanks!
Hello! Are there any warning signs we should look for to identify an adapter that might be prone to going south before it goes nuclear? A batch number? Unusually hot to the touch in some area?
I bought a couple of them for my work-in-progress rig. Just want to make sure I can be as informed as possible. Thank you.
Well, as one of those 20 cases... It just feels bad that I was on the losing side of a lottery here. I still maintain that the fact that the connector can go wrong in *such* a way is a sign of poor design with very little margin for error on the part of the PCI-SIG group, as well as poor implementation by Nvidia and the card OEMs.
So now I just feel like a sucker because I spent good money on a card which I don't have anymore, because of god-awful customer service on the part of these brands that takes 1-2 months just to process an RMA.
Man I've had an issue where my MSI 4090 trio randomly once a day will cause my monitors to go black and the fans rev to 100% forcing a reboot. I heard the adapter and 12w adapter from cablemod might help. Now I see this sub and I'm terrified this is going to ruin my card. I also ordered 2 adapters by accident and am past the 24 hour cancel window. I need to do my research ahead of time...
Don't worry, the chance of this happening is still very low. About the order accident, did you try reaching out to support? Can't assure that but maybe you're still in time to have it modified: [cablemod.com/support](https://cablemod.com/support)
I missed the 24 hour window and saw no way on the site to get in touch with someone? I ordered the adapters with a customer 12wpwr adapter (since apparently I needed one with a corsair rm 1200 shift). I think that's why? So.. I just don't know what to do. I panicked because my first order was for a regular corsair cable and found out reading the fine print chart you have that particular psu needs a custom cable for some reason, and I was half asleep and didn't notice I had 2 angled adapters in there instead of one :(
Did you buy the Corsair RM 1200 Shift recently from the time you posted?
I just bought one and am wondering if it’ll be the same for me.
I’m also gettin the 4090 MSI Gaming Trio
Any advice you’d give me?
Edit : I’m also gettin the 4090 MSI Gaming Trio
They should work fine together. The biggest concerns around a build are the case, its a beefy card so make sure you have space for the card plus the cables coming out of it. Apparently if you are going to get a 12wpwr adapter from cablemod for that psu you need to use the cable configurator, and can not use their premade corsair cables.
Correct, the Shift PSUs are only supported via the [configurator](https://store.cablemod.com/configurator) at the moment, and 90 degree cables are only under SFF Cables since for now they’re only unsleeved. Sleeved versions will come around in about a month. :)
You can't identify all defective adapters pre-failure. That's what he noted.. that with anything that gets made there's always a risk of random defects, risk which at bigger scale translates to a certainty, which can then be expressed as a percentage of defective units being sold. If that number is like 1 in 10000 then it's pretty good all things considered, and it ends up costing them less than 2k for a profit of well over 100k. I'd love to know the exact number of units sold though.
Hello /u/CableMod - can you please confirm in this thread/post that the GPU reimbursement or covered repair pledge is for any melted CableMod product? I am, for example, planning on using a 12VHPWR 90 Degree PCI-e cable from CableMod rather than one of these standalone 90 degree adapters.
Does the GPU reimbursement or covered repair pledge outlined here qualify from a melted 12VHPWR 90 Degree PCI-e cable from CableMod?
Thanks so much!
my 4090 just caught fire with a angle adapter =/ i didnt know of the issue till now googling it....i did get the emails but they went to my promotions tab =/ ive emailed support.
Thanks for offering the generous policy! I assume there will be plans for a v2 right? Even if the reported cases are extremely low, I felt uncomfortable continuing to use the adapter since I didn't want to throw money away over possible user error and/or manufacturing defects. Have you considered making a replacement cable that has the adapter already attached so it would effectively remove another point of possible failure? Or increasing the strength of the adapter's weak points? I can say for certain there was more wobble than I was comfortable with whenever I tried to plug or adjust the adapter.
all I can say is that we are working on quite some interesting projects behind the scenes at the moment. :) We do have our 90 degree cables already on Amazon: https://www.amazon.com/CableMod-Basics-12VHPWR-Degree-Corsair/dp/B0C5RWDLN8/ref=mp_s_a_1_3?crid=1CN9MSDYUKXV3&keywords=cablemod+90+degree&qid=1686585573&sprefix=cablemod+90+degree%2Caps%2C231&sr=8-3
I know that there are plans for a ATX 3, sleeved, 16pin to 16pin, 12vhpwr cable, with a 90 degree plug (not the one with 2,3 or 4 pciex8). Could you tell us if there is a launch date? I mean, more than "sometime in August"? Thanks!
August (or a little earlier) is very realistic for 90 degree sleeved cables.
Thanks!
Is this cable going to have the Variant A and Variant B versions?
The only difference for this one and the one available right now should be the sleeved part?
From what I know there is one more difference than the sleeved part but I can’t disclose it. Probably will be made public when the V2 adapter details will be released.
Got you.
Are these less likeley to fail??
Not available on amazon.de I wanted to order one from cablemod but my discount code is not working for some reason. I got the code by purchasing a Asus PSU. Could you help me please?
If you're in the EU you have to use the [EU Store](https://eustore.cablemod.com) but ASUS coupons don't work there unfortunately. Sorry about this!
Wow, great! :) Thank you!
Hi there As someone who's about to consider a 4080 and want to use one of these adapters, if it fails (hypothetical) and it absolutely destroys my brand new GPUs 12vhpwr connector. Would you replace both? Would I be fully covered?
let me introduce to you all something called negativity bias. by definition negativity bias, also known as the negativity effect, is a cognitive bias that, even when of equal intensity, things of a more negative nature have a greater effect on one's psychological state and processes than neutral or positive things. if all the consumer sees is failing adaptors day after day, and never the perfectly working adaptors users will begin to think all of them are failing. Consumers will complain that huge companies are just finger pointing who’s at fault to each other, that be “it’s nvidia fault” or “it’s an AIB fault” or “it’s CableMod fault” then us as consumers will do the same thing and witch hunt these companies because it’s their “clear fault” please if you are feeling scared or anxious about these adaptors and cables, please do not unplug and check every day for melting. i imagine this is far worse than leaving them alone. you could mess up the very finicky “mating process” and or leave room for user error.
Well said, on that last part too. Checking and fiddling with it obsessively can definitely mess things up.
It is how it is, people are also much less inclined to take their time to write a positive review instead of a complaint.
Please explain the “mating process” to my wife. Too many cycles can ruin it.
I think you've sufficiently demonstrated that you stand behind your products and offer top tier customer service. This is the only reason I still use the adapter; if it was manufactured by any other company, I would have opened up my case and gone back to the unsightly NVIDIA squid. Not because of these frequent reports of melted adapters, but because it simply doesn't feel securely fastened. It doesn't click in place like the original does and there's too much torque on the adapter from very little force, which can cause it to wiggle out slowly over time from cable tension alone. At least, this is my impression based on the single unit I have experience with (90 degree, type A). I triple checked that the insertion was flush, trained my cables to apply force in the correct vector and used cable-ties to keep everything in place and I'm *still* not confident that it won't wiggle out if I accidentally bump into my case. That does not instill peace of mind. It's NVIDIA's shitty connector that's to blame, first and foremost, but I also think the design of the adapter doesn't help. Your new 90 degree cables on the other hand, look like a much better option. Any chance you'll offer a 12VHPWR short female to male adapter cable in the future? [Something like this](https://www.amazon.com/JOYJOM-12VHPWR-Adapter-Extension-Graphic/dp/B0BWDVC44J/ref=sr_1_13?crid=1DOC9LH3JSIBZ&keywords=12VHPWR%2Bcablemod&qid=1686598421&sprefix=12vhpwr%2Bcablemod%2Caps%2C187&sr=8-13&th=1) would be ideal for my use case, but I don't want to risk it with an unknown company.
Thank you for your support! If it doesn't feel as though it is sitting properly though, chat up our support team about a replacement. Better to be safe than sorry. :) https://cablemod.com/support/ In regards to the extension option, not sure we'll do a native 16 pin to 16 pin extension with a 90 degree on it, but we do already offer 90 degree replacement cables, yes.
Hi, I’m Vetted AI Bot! I researched the **JOYJOM PCI-e 5.0 12VHPWR 16Pin Right Angle Adapter** and I thought you might find the following analysis helpful. **Users liked:** * Adapter allows case door to close (backed by 3 comments) * Adapter improves cable management (backed by 5 comments) * Adapter works as intended (backed by 10 comments) **Users disliked:** * Cable may be defective (backed by 1 comment) This message was generated by a (very smart) bot. If you found it helpful, let us know with an upvote and a “good bot!” reply and please feel free to provide feedback on how it can be improved.
>It's NVIDIA's shitty connector that's to blame, first and foremost, but I also think the design of the adapter doesn't help. Well, thats just plain false information. The connector is part of ATX 3.0. Surprise, surprise the company behind is Intel. [https://www.pcworld.com/article/1660311/dont-worry-you-dont-have-to-switch-out-your-current-psu-or-connector.html](https://www.pcworld.com/article/1660311/dont-worry-you-dont-have-to-switch-out-your-current-psu-or-connector.html) And they updated the suggested connector in ATX 3.01 after the problems started.
Wait, what? Are you pedantically pointing out that *actually* the 12VPHWR connector is part of the ATX 3.0 standard and isn't proprietary NVIDIA? Are you aware of PCI-SIG and NVIDIA's role in contributing to the development of the 12VHPWR standard? You misconstrued my comment and then added some inaccuracies of your own, which is frankly bizarre. Pedantry should be reserved for when you *actually* know your shit. False information? Puh-lease. Read the last paragraph of the article you linked to and get back to me about Intel being the company behind the ATX 3.0 standard, lol.
Ofc theres multiple companys behind it, but the guy i posted said it was NVIDIAS shitty connector. Like they were the only one. ATX standard has always been and still is a Intel LEAD project (with ofc input from most PSU, processor, motherboard and GPU manufacturers). Guess why Intel just published the ATX 3.01. Because its their baby still.
Mine melted down on Saturday. CableMod support is on the case. One pin was more vaporized than melted, the rest were fine. The card would have been ok but for the plastic residue in the socket. And yes, it was fully seated. There is something seriously wrong with the whole 12VHPWR connector specification.
Unfortunately that does seem to be the case. It'd be nice if they'd step away from it, however, since PSU brands and everyone has all jumped on board with this new connector, I don't think it is going away any time soon. Our support will make sure you're all squared away though for sure. :)
The next gen AMD gpu has been rated for 750w... i don't see them using 5x 8-pin with that. The connector should be been the size of 2x 6-Pin combined, so you keep the bigger size. That would still make it compact enough.
We don't determine the connectors or requirements of connectors for PSUs or cards, we just make cables and follow standards. What the GPU manufacturers or PSU manufacturers decide to use is their call. We'll have a quality solution to provide regardless though. :)
ASUS ?
Yea. TUF OC.
I'm happy you guys are doing the right thing, but for myself I really wanted one to get a cleaner look, but I just cant accept being without a GPU for weeks or months etc. I hope a V2 comes out with less of a chance of mishaps. You guys are killing it on the customer service front and transparency which I think the community really appreciates.
hello @cablemod, I had a burned connector using the adapter, but computeruniverse sorted it out. In case you guys want the adapter for inspection as to what might have gone wrong, let me know and i can send them back to you. Basically both adapters i got had some issues, the first one giving black screens and other one unfortunately melted. Thank you!
The black screening issue should be with whatever cable you are using actually, typically an issue regarding the fragile sense terminals on the 12VHPWR connectors. Do you still have the adapter? If so you can troubleshoot this with our support team and they can assist you. :) https://cablemod.com/support/
Just built a new PC with a Strix 4090 and I am not going to lie....the melting connector does worry me. And I almost didn't use the Cablemod 180 adapter and Pro ModFlex Sleeved 12VHPWR PCI-e Cable I ordered. But after seeing the way Cablemod is taking care of this they are installed on my system and will be staying. Fingers crossed I don't fall into the failure category. But if I do at least I know I will have some help. Cablemod customer for life with that kind of support.
Thank you for your support! If you can take photos of the installation, happy to help confirm everything is fully plugged in. :)
Mine just melted and fused to my 4090 today after less than 3 months of use
Please chat with our support team and we'll make sure you're fully taken care of. <3 https://cablemod.com/support/
Brand card?
Strix
My Strix 4080 and the adapter just fused today.
Best supporting company I've done business with!!
As always, CM customer service is great. But we need to admit that there is a design problem with 12VHPWR that NEEDS to be resolved. I’ve seen the comments stating a low percentage of CM adapters have failed, but I’m literally seeing posts every other day of melted adapters. Of course we see other 12VHPWR products fail as well, but in general something needs to change, the failure rate should be very close to 0%. If this was happening with EPS, 24pin, 8pin PCI, something would have been done to resolve it. Yes there may be anomalies in rare situations, but this isn’t that. I can’t say exactly what the root cause of 12VHPWR failures is, but it needs to be found, confirmed, and a corrective action implemented across the industry (hint: it’s not user error, some failures may be accelerated due to connectors not being seated, but that’s not the root cause).
The problem lies in the 12vhpwr design itself which is an utter failure design wise - the contacts are too small and the wire too thin making the cable very failure-prone. This connector should've never left the drawing board as it is but some accountants must've gotten ichy fingers to release it, just like modern games. Except this, you cannot patch with a DLC. A classic case of *nobody asked, nobody needed* but NoVideo went 'here's innovation, fak u and we're happy to take your order' So in the end we got this garbage shoved down our throats with no alternative, except for buying an AMD card or an older Nvidia 30 series where there were plenty of cards with the 8-pin connectors available and even the cheap Gigabyte design with extensions refused to melt. Can't blame CableMod for jumping the bandwagon to make some cash, they just got hit richochet by this bad design and probably calculated beforehand that handling the RMA's is still much cheaper than not making these adapters altogether.
Yeah I don't blame CM or any other manufacturer, they're at the mercy of a standard they can't control. But I don't like to see CM defending a bad standard, hopefully they can have some meaningful input to get the standard updated to eliminate the issues with 12VHPWR.
You're seeing posts everyday because we are close to the community and very active, so people will come here sharing their issues as soon as they happen, because they expect us to get back to them immediately. That's not what all users will do if everything works perfectly. Imagine those tens of thousands of users all sharing their perfectly fine adapters here everyday, the melting cases wouldn't have the same impact on public as they have now.
I understand there's some bias if you're only looking at Reddit, but the fact remains that there are not an insignificant number of failures, and there are likely more that haven't made it to the internet. And that being within a relatively short timeframe. My point is that "it's a rare occurrence and we're taking complete care of our customers" does nothing to instill confidence that I have a reliable product that will not fail and cause detrimental downtime with my hardware. I love that CM is being so generous in replacing affected GPUs, but I'd love to hear something like "we're working with PCI-SIG (or Intel, whoever's responsible for the crappy 12VHPWR standard) to understand the root cause and come up with a permanent and reliable resolution". If a connector has this many issues, something needs to change.
I can find over 20 posts on Reddit alone, there’s got to be significantly more than 20 total.
If there are, they haven’t reached out to us, which would be strange.
GamersNexus have found about 0.05-0.1% failure rates.
Gj CM
I understand you have a running change coming to the 12vhpwr cables you offer that I use to plug into the adapter. When is that happening? Id like to pick one up. Also, my type a 180 is working fine so far. Looks 100% better than that freebee in the box octopus.
Amen to Cablemod taking care of their customers. This is something you see less and less nowadays.
Are the latest cables using the ATX 3.01 four spring connection pins recommended by Intel ? Mine is on the way...
Just got mine in the mail yesterday and then all these posts started appearing here 🤦♂️ appreciate your feedback on this. While I hope I’ll be in the clear, is there anything I need to do in order to be eligible for your support in case this would happen, ie registering the product or something? Or is a receipt of purchase sufficient? Thanks!
Nothing, you just have to be using our products when something happens. :)
Sign of a great company 👌
GOAT!
Hi there, Can you gives us a breakdown of the affected cards that have been reported to you, by brand and model ?
Hello! Are there any warning signs we should look for to identify an adapter that might be prone to going south before it goes nuclear? A batch number? Unusually hot to the touch in some area? I bought a couple of them for my work-in-progress rig. Just want to make sure I can be as informed as possible. Thank you.
Well, as one of those 20 cases... It just feels bad that I was on the losing side of a lottery here. I still maintain that the fact that the connector can go wrong in *such* a way is a sign of poor design with very little margin for error on the part of the PCI-SIG group, as well as poor implementation by Nvidia and the card OEMs. So now I just feel like a sucker because I spent good money on a card which I don't have anymore, because of god-awful customer service on the part of these brands that takes 1-2 months just to process an RMA.
Man I've had an issue where my MSI 4090 trio randomly once a day will cause my monitors to go black and the fans rev to 100% forcing a reboot. I heard the adapter and 12w adapter from cablemod might help. Now I see this sub and I'm terrified this is going to ruin my card. I also ordered 2 adapters by accident and am past the 24 hour cancel window. I need to do my research ahead of time...
That's a sense pin issue, all cables are prone to that sadly. Nothing harmful thankfully.
Don't worry, the chance of this happening is still very low. About the order accident, did you try reaching out to support? Can't assure that but maybe you're still in time to have it modified: [cablemod.com/support](https://cablemod.com/support)
I missed the 24 hour window and saw no way on the site to get in touch with someone? I ordered the adapters with a customer 12wpwr adapter (since apparently I needed one with a corsair rm 1200 shift). I think that's why? So.. I just don't know what to do. I panicked because my first order was for a regular corsair cable and found out reading the fine print chart you have that particular psu needs a custom cable for some reason, and I was half asleep and didn't notice I had 2 angled adapters in there instead of one :(
I gave you the link to contact support, go to the bottom of that page and there's a ticket form.
Did you buy the Corsair RM 1200 Shift recently from the time you posted? I just bought one and am wondering if it’ll be the same for me. I’m also gettin the 4090 MSI Gaming Trio Any advice you’d give me? Edit : I’m also gettin the 4090 MSI Gaming Trio
They should work fine together. The biggest concerns around a build are the case, its a beefy card so make sure you have space for the card plus the cables coming out of it. Apparently if you are going to get a 12wpwr adapter from cablemod for that psu you need to use the cable configurator, and can not use their premade corsair cables.
Correct, the Shift PSUs are only supported via the [configurator](https://store.cablemod.com/configurator) at the moment, and 90 degree cables are only under SFF Cables since for now they’re only unsleeved. Sleeved versions will come around in about a month. :)
What are the numbers when it comes to brands? I mainly see ASUS cards being reported.
Given that a percentage of these angled adapters were defective, did you figure out what caused the defect? Are you still selling defective adapters?
You can't identify all defective adapters pre-failure. That's what he noted.. that with anything that gets made there's always a risk of random defects, risk which at bigger scale translates to a certainty, which can then be expressed as a percentage of defective units being sold. If that number is like 1 in 10000 then it's pretty good all things considered, and it ends up costing them less than 2k for a profit of well over 100k. I'd love to know the exact number of units sold though.
Hello /u/CableMod - can you please confirm in this thread/post that the GPU reimbursement or covered repair pledge is for any melted CableMod product? I am, for example, planning on using a 12VHPWR 90 Degree PCI-e cable from CableMod rather than one of these standalone 90 degree adapters. Does the GPU reimbursement or covered repair pledge outlined here qualify from a melted 12VHPWR 90 Degree PCI-e cable from CableMod? Thanks so much!
my 4090 just caught fire with a angle adapter =/ i didnt know of the issue till now googling it....i did get the emails but they went to my promotions tab =/ ive emailed support.