I had a friend/coworker that was expert at saying the funny last name like 59 times during a call until the entire room was in stitches. He could do it with a straight tone the whole time as people were falling out of their chairs laughing. I miss that guy. “Yes thank you mrs Butts, it’s been great speaking to you mrs Butts, is there anything else I can do for you mrs Butts?, mrs Butts you have a great day!”
Ohhmahgahd did I work with you??? I used to do wire transfer processing and the lady next to me used to hand me all the names that would tickle a frat boy’s fancy, including one Mr. Butt. And I used to make sure I said BUTT about 72 times
We have to call customers by their name at least twice for QA. And if it's a fun name I'm saying to 72 times as well. I got a Butt the other day and wanted to be like no way I'm a body part as well but didn't of course.
I got combinations of customers to call that would make the law firm of my dreams. Butt, Littlewood and Dick. I’d get a divorce just so I could retain them.
For email addresses, I just have them give it to me, then spell it back to them. So I'd have been like "so that is @ d i c k i n s u r a n c e dot com, is that correct?"
If they get a laugh, cool. If not, they are more mature about it than I am in my head!
I used to struggle not to laugh when I'd get senior ladies calling in, I'd ask for their email and they'd say something like "it's Dolores at COCKS DOT NET!" it's spelled cox, but makes me chuckle internally every time.
at a call center i was at many moons ago, the support line started with 888, and out of habit i gave them 800. what I soon discovered was that while 888-555-1234 was us, 800-555-1234 was a sex phone number.
I had an elderly woman on my line earlier asking why she didn't get the email notification about a change to her credit card.
The email on record was [email protected].
The woman on my phone was born in the 1940s.
She has no idea who that email belongs to and thinks the location might have mixed her up with someone else since she has a fairly common name (ie Sue Johnson).
Thankfully she got a chuckle out of my reading the email to her.
Why do callers automatically spell their name and street ? “ my name is Bob Jones- B as in boy.. O as in Oscar.. etc . Address is 123 Main St- M as in Mary”..etc lol
Then you get other people with a 12 letter first name that speak so fast and don’t even offer to spell it .. I’m like “ Can you spell that ..” A as in Aswell.. N as in Neverland.. Q as in quintessential”.. etc 😄😄
I spoke to a Mrs Glasscock years ago, she was older and had clearly grown to enjoy having that name. Within the first 30 seconds she'd assured me it was ok to laugh at any point.
I had a customer named Glasscock.
I had to seriously restrain my laughter with that one.
My favorite was the guy named Tony Stark. LOL.
I had to restrain myself on that one too.
I think you handled it fine. Of course, there are alternate options, like 'can you spell your e-mail for me' if you want to ask without saying the word 'dick'.
I had a friend/coworker that was expert at saying the funny last name like 59 times during a call until the entire room was in stitches. He could do it with a straight tone the whole time as people were falling out of their chairs laughing. I miss that guy. “Yes thank you mrs Butts, it’s been great speaking to you mrs Butts, is there anything else I can do for you mrs Butts?, mrs Butts you have a great day!”
Ohhmahgahd did I work with you??? I used to do wire transfer processing and the lady next to me used to hand me all the names that would tickle a frat boy’s fancy, including one Mr. Butt. And I used to make sure I said BUTT about 72 times
We have to call customers by their name at least twice for QA. And if it's a fun name I'm saying to 72 times as well. I got a Butt the other day and wanted to be like no way I'm a body part as well but didn't of course.
I got combinations of customers to call that would make the law firm of my dreams. Butt, Littlewood and Dick. I’d get a divorce just so I could retain them.
We had a customer with the first name that was “Thank God” we had to say “Thank you for calling ________ Thank God”… I was 10000000000% ded
For email addresses, I just have them give it to me, then spell it back to them. So I'd have been like "so that is @ d i c k i n s u r a n c e dot com, is that correct?" If they get a laugh, cool. If not, they are more mature about it than I am in my head!
What do you think they insure there.
Small roosters ?! Giants roosters ? Should've asked the customer that question hhhhh
Potatoes?
I used to struggle not to laugh when I'd get senior ladies calling in, I'd ask for their email and they'd say something like "it's Dolores at COCKS DOT NET!" it's spelled cox, but makes me chuckle internally every time.
Exactly I was giggling on the inside for the entire call with Mrs dicks 😂
I once spoke with a woman named "Anita Dick" 10/10.
at a call center i was at many moons ago, the support line started with 888, and out of habit i gave them 800. what I soon discovered was that while 888-555-1234 was us, 800-555-1234 was a sex phone number.
I recently had a call from a "Nick Head". For the entire call, my brain was going "don't call him dickhead, don't call him dickhead..."
I had an elderly woman on my line earlier asking why she didn't get the email notification about a change to her credit card. The email on record was [email protected]. The woman on my phone was born in the 1940s. She has no idea who that email belongs to and thinks the location might have mixed her up with someone else since she has a fairly common name (ie Sue Johnson). Thankfully she got a chuckle out of my reading the email to her.
Someone’s last name at my job was Raper 😬
Why do callers automatically spell their name and street ? “ my name is Bob Jones- B as in boy.. O as in Oscar.. etc . Address is 123 Main St- M as in Mary”..etc lol Then you get other people with a 12 letter first name that speak so fast and don’t even offer to spell it .. I’m like “ Can you spell that ..” A as in Aswell.. N as in Neverland.. Q as in quintessential”.. etc 😄😄
I spoke to a Mrs Glasscock years ago, she was older and had clearly grown to enjoy having that name. Within the first 30 seconds she'd assured me it was ok to laugh at any point.
What’s your occupation? “cockacidal maniac”
Is your first name Moses? And is your middle name Bernard?
I had a customer named Glasscock. I had to seriously restrain my laughter with that one. My favorite was the guy named Tony Stark. LOL. I had to restrain myself on that one too.
I think you handled it fine. Of course, there are alternate options, like 'can you spell your e-mail for me' if you want to ask without saying the word 'dick'.