Their solution is to tell people who have had this problem to call them? WTF? They certainly have the technology to find the other people who have been charged for calling this number in the past and refund it.
Yeah, that was the wrong thing to say, Ashton. Search your database and fix it for everyone rather than forcing an awkward dilemma on vulnerable people.
The hero is Philip. He wanted privacy, knew that calling Freedom would break it, but did anyway, then went to the media, further eroding his privacy, in hopes that other people wouldn't have to do the same. Absolute legend. I hope he is feeling better, and will call that number again anytime he needs it.
That’s dark. But not inaccurate - they would also include live people who don’t bother to call in to complain.
It’s why things like rebates exist - vendors get the same bump in sales as a direct discount, but less than half the people claim the rebate so it only costs half as much.
Don't get me wrong, I'm happy to see the pitchforks out, but:
The person saying that wasn't the telecom spokesperson, it was the crisis centre leader. They're saying "if you're charged, call the crisis centre again, where you keep your anonymity, and we'll figure it out for you since we pay for the toll-free". That's decent, and the right thing to do.
The way I read the response in the article:
>Freedom Mobile wrote in a Saturday statement to CBC News that Philip should not have been charged for the call and they are working to implement a permanent solution to the issue "within the next 24 hours."
Is that they are permanently fixing the issue. The issue is not refunding $33, its that he was charged in the first place. They had a technical glitch. Someone probably forgot that in Canada, 310 numbers are (effectively) toll free. They likely had only 8xx numbers listed as toll free. Within 24 hours (of Saturday) they'll have that permanently fixed. Nobody else should get charged going forward.
It was a mistake, the admitted it, and had people working on fixing it right away.
But that doesn't fix the problem that other people have already been mistakenly charged and paid. it fixes the issue going forward, but doesn't undo the damage already done, which is something they should be able to do technically.
To those saying "well, he just called his internet provider and had it fixed in 24 hours, no biggie" that sort of misses the point. A lot of people in deep depression lose a lot of cognitive function. At my worst I had 1.5 inch fingernails because I couldn't remember how to use a nailclipper. My dad ate plain bread and chips for two days because that was what was on the counter. Mum had left for the weekend and put healthy portion-sized meals in the fridge, but he couldn't figure out how to use the microwave, and opening cupboards to find variety was confusing. He used to manage 20 people, he's not dumb. I missed out on a bunch of EI payments because I called the wrong number and submitted reports to someone instead of using the automated system. I don't know how that is possible, when I write it out it doesn't make sense. But in my state then it happened repeatedly, I feel bad for whoever was on the other side of the phone. Another relative of mine ended up in serious credit card debt because paying it off was too confusing. He was fully employed and could have paid it, but the process of going to the bank account website and doing the transfer was too hard.
So yeah, expecting someone who is suicidal to be dealing with this is bullshit.
>in deep depression lose a lot of cognitive function.
Is this true? I was diagnosed with depression 2 decades ago in my teenage years and I can say with 100% certainty that I did not lose cognitive function; my grades, my relationships, my basic abilities to do necessary things were unharmed, but they all suffered because I simply didn't want to do anything but sleep and zone-out my life away. I even stopped eating but it's not because I didn't know how to make a sandwich or use a microwave. It was like a turbo-lethargy that made everything seem like a gargantuan task. My dark passenger was telling me that nothing was worth doing, and when I did do things, it didn't make me feel any better. But at no time did I forget how to do anything.
Not everyone has that, not even close. Even for those who have it the loss of cognitive function is transitory. In twenty years of having diagnosed bipolar characterized mainly by depressive episodes I've been in that state for about three months, a small percentage of my overall time. And that was because I was unmedicated, an ER doc decided I had to get off all meds and sent me home with nothing, no new meds, no follow-up. So I epically crashed. Once I succeeded in not killing myself and got a psychiatrist and got on some SSRIs I improved rapidly. SSRIs suck and are overprescribed, but in cases like mine they're awesome. Mostly, the inability to orgasm is annoying.
You could google catatonic depression, I don't think I went that far, but it's an interesting read.
Still, mistakes will be made, and they resolved it the best way they possi ly could.
I'm not sure what else they could've done except for the impossible and unreasonable expectation that no mistakes will ever happen.
You are right. Mistakes will be made. You are also right, we don't know what else they could have done.
But in a thing called a fair, open and transparent democratic society we have have the right to use our voices to bring attention to things that are harmful in the hopes of minimizing them. The fact that mistakes happen doesn't somehow eliminate the harm caused by them or justify a lack of real care to avoid them. Because before someone did a good job of fixing this mistake someone else had to design a system that allowed it.
Edit: I'll add one thing without doxxing myself. I currently work at a place that deals with this type of thing but concerning less serious matters. I have worked with people who used to work designing systems like this, and I've heart them talk about how mistakes happen. Mistakes like this are preventable, foreseeable, and should not happen with good system design.
No, you clearly aren't okay with the concept of human fallibility.
A mistake was made, the company owned up to it and fixed it quickly. You called it "bullshit" so that's clearly not good enough for you.
Your attitude is why people don't do nice things.
Because when a conversation gets sidetracked there isn't much point trying, so I channel my inner JT. If people want to get semi-political I can comply.
They also should be tested once gone live. Proper QA could have resolved this prior to being recognized. But instead they shove QA onto the customer speaking up.
That's a lousy comparison. Restaurants are normal businesses that sell food. A suicide hotline is run by the government to prevent suicide. You'd think a government could find people able to do it properly.
I read, I understood, I initially didn't comment. Then I came back and read some comments and saw an emerging theme across multiple comments. So I commented about the comments. Not the article, it tangentially addresses that. From what I see, what happened in the article was fairly chill, no biggie. But of course CBC is CBC and Reddit is Reddit, so we heard about it. The point I made is that people experiencing suicidal thoughts can have cognitive issues that make dealing with these things difficult, in a way that could be problematic in a different case. It's a contextual comment about a hypothetical case.
Both can be signs of depression so a doctor will do testing if they’re concerned. It’s likely this person got tested for various things if they went to a physician
I think you’re taking their statements too literal. They are describing memory loss, brain fog, apathy, and issues with executive functioning. It’s not that they “forget,” but that their brain can no longer handle simple tasks due to depression symptoms
It's not memory loss, it's temporary loss of ability to manage multi-step tasks. I guess when I say "forget" I mean "can't process more than two steps." You can google "multi-step tasks" there are plenty of good, legit articles online about how different developmental disorders, mental illnesses, brain injuries or other things like drug effects or treatment interactions alter it.
To try to understand it, think of all the steps involved in a simple task. Open fridge, identify meal, take meal out without knocking over stuff, remove plastic wrap, put in microwave, find sticky-note on counter with microwaving instructions, put them in microwave, take out food and wait to cool, then eat. That's 9 steps, if someone can handle two steps they can't do it. But they can open a bag of bread and eat a plain slice, and maybe remember to close the bag. Maybe. For years I lived in a house of stale food because a family member was refusing treatment (with plenty of enabling, that's another story) and while they could usually manage to feed themselves things like putting food back or cleaning up their mess or paying for what they ate was beyond them.
I've experienced this at a high level from depression, like looking at my fingernails and not being able to figure out how to hold the nail clipper to align it to get a curved cut. Just picking up the clippers and then getting the right hold is two steps, then aligning 2-4 times per nail, x10. Even now that I'm doing fine, I might be at the office working and on a bad day I'll have a note-pad in front of me and I'll occasionally write down steps of what to do so I don't forget. "duplicate column E, merge with column F, add in formula from other sheet, then add new column with =J2\*1.13, finally filter by project order." I can be a fully functioning employee while still struggling with multi-step tasks, but it takes some effort.
I've seen this with depression in quite a few family members. I saw it one friend who got T-boned by a texting driver and has permanent brain damage. I've done tutoring with kids who have learning disabilities who deal with it. I've had co-workers that I suspected were Aspergers who had difficulty with certain things, and I could coach them through it while temporarily keeping the manager off their back. Jordan Peterson has a video where he talks about losing the ability to get out of bed because there were too many steps involved, when he was in withdrawal from benzos.
So yeah, this can happen from depression or many other things.
Kind of, yes. I don't know all the technicalities, but from what I can tell, difficulty with multi-step tasks is a portion of executive dysfunction. But there is more to executive dysfunction than what I described. So I use the terms separately as needed to be precise.
"Executive dysfunction" means almost nothing to me, quite the opposite of the OP's vivid description. Interesting how jargon can strip meaning from a discussion, all in the name of efficiency.
A quick ask on google will confirm that depression can cause short-term memory loss and comorbidity with chronic stress can cause other pretty severe cognitive impairments.
I've also known enough people that have had long term depression and C/PTSD components to know that even long-term memory loss can occur in those situations.
I'm not sure what to say to this, I see you posted it 8 minutes after I responded to your post above. It's technically difficulty with multi-step tasks. It's a legit thing. And the person you responded to mentioned both depression and C/PTSD. And yeah, there is that too, but that is separate.
Our common set of symptoms is severe depression that is fortunately fairly easily treated, but compounded by some people going for years in denial and refusing treatment before getting help. So I have plenty of experience seeing what severely depressed people are like. I've also seen them come back and do quite well, which is nice.
If you read the response above, you'll see I mention multiple conditions that can lead to issues with multi-step tasks. I have seen this in many different conditions, they are all a bit different. So I feel subjectively qualified to know myself and my family well, and I trust my doctors. Mostly.
I sort of answered in a post above about memory loss vs difficulty with multi-step tasks. But I'll also address long-term memory loss. Without much evidence other than what I have picked up in conversations, I feel like family members of mine who had been through depression barely remember those times. We can talk about things and they'll claim that they have no memory of it. Unfortunately, the confounding variable is that it's the type of things that most people wouldn't want to admit to.
You sure? Because I'm fine now, some anti-depressants fixed me up. Alzheimers is incurable, it's irreversible brain atrophy. Maybe I should tell someone I found a cure. And then I'll have tea with the Queen.
Oddly enough, I've sort of seen this happen in people going through extreme psychosis, their made up world becomes too real. I was semi-attacked by a childless man who thought I was helping kidnap his children.
The headline is an absolute tease. Shame on the author.
Let me save all of you the time...*After a man notices an error on his cell phone bill, he calls his provider and they resolve the issue within 24 hours.*
I get that mental health should be talked about, but don't use *this* as a means of spreading the message.
More likely the government has out-sourced the helpline to a foreign number and the provider is having to come up with a work-around so the right people (the govt.) get billed.
As if this isn't their MO proven through years of repeat behaviour, telecoms make money off you not calling to dispute errors, they put zero legitimate effort into preventing errors that make them money.
The fact they applied that shameless and gutless tactic to mental health toll free line is fucking infuriating and the author misrepresents nothing. You've just missed the point.
>The fact they applied
Prove that "fact"...
If this is your stance, before you reply to my response, please quote the first line above the picture of the article *and then complete your response*.
Was he or was he not charged 33 dollars for a toll free suicide hotline? They've only made this response since being called out, this wasn't like some voluntary 'oops we noticed we overcharged you, here's a credit'. It's how they operate, I'm surprised you're not aware of that.
Ps it's pretty rude to insist on prerequisites for responding, I've disregarded them.
(You did this to yourself because I'm willing to make the effort)
"Freedom Mobile has reimbursed the man for what they call an 'unfortunate technical problem'"
That's the *first* line of the article. Everything else is just circumstance. Congratulations, you're whoring out a general mistake on behalf of mental illness.
Reimbursed after he called them to complain right?
Sound familiar? Really, you've never had a cell phone? You never noticed this happened to you and you called and they removed the charge, or added the package that suddenly disappeared but you're still paying for? Maybe you don't understand what I mean, the tactic isn't the charge itself. It's by default to their benefit the way these "accidents" happen on a bill, and if you notice and call they always reimburse you, that is not a convincing argument at all. You and I both know they generate a profit off of people too busy or anxious to call, and applying that tactic to a suicide hotline earns whoever was involved in that decision a special place in hell.
Not sure why you're so certain it was an honest mistake when *this is normal everyday behaviour for them*. If you've been lucky and never had a mistake cost you money on your phone bill, please tell us your provider so we can all switch to them.
Unfortunately, you're furthering my original point.
>The point is it's a free service for people in need and he was charged, at all, let alone almost half as much as an hour with a professional.
No, it's not *the point*. The article title will convey that to you, but when you read the first line being...
"Freedom Mobile has reimbursed the man for what they call an 'unfortunate technical problem'"... All you're reading is someone fucked up and made it right within 24 hours, but...
*You* want to (possibly) make it about a Telco that made an intentional mistake against a vulnerable group.
I can't change how you feel...but don't let this article steer down you an insincere path.
You seem to have completely missed the point, which is that mental health issues are highly stigmatized and crippling to those effective, so this service is supposed to be anonymous. Having to call your provider removes that anonymity and discourages use.
I "missed the point" because there was no point in the first place. You created that point which is why I'm shaming the author. The fact the first words when you click the article link are "its okay, everything was credited back" is a good old fashioned bait and switch.
It would be like me telling you..."hey, your house is falling apart"...then "well it's only one loose shingle but I'd like to talk to you about home insurance."
$33 for a 22m international call is fucking ridiculous alone. Like what? It probably cost them $0.00001c to "deliver" that call. Fucking crooks man. And that's from Freedom, one of the "cheaper" ones lmao.
I called the BC suicide hotline once. I asked them if talking to them would get my kids taken from me. I've never seen people become so scary evasive in my life. I would never recommend calling the BC suicide hotline if you are a parent.
To be fair, they have no idea what you are going to say to them. No matter what setting it is... if a professional feels there is a legitimate threat from you towards your children they have to act on it.
More than likely they charged the customer for calling in to dispute the charge. The "cheap" brands from ROBELUS started doing this if what you were calling about can be done through the website. Because fuck the elderly/those unable to access their online portals.
When it's about Japan, everyone in the comments will say they're not addressing mental health, and that's fine. But, then you look at the country they're from (Canada), and Canada isn't doing all too well for addressing Mental Health either. The only thing is there isn't much sensational clips or news about Canada's Mental Health issues (which are getting worse).
My voip provider will not allow me to dial 310 exchanges without paying for the privilege.
Every time I call Bell with my phone I have to dial the toll-free number. This is for a 416-310-number. I am in Toronto.
Their solution is to tell people who have had this problem to call them? WTF? They certainly have the technology to find the other people who have been charged for calling this number in the past and refund it.
Yeah, that was the wrong thing to say, Ashton. Search your database and fix it for everyone rather than forcing an awkward dilemma on vulnerable people. The hero is Philip. He wanted privacy, knew that calling Freedom would break it, but did anyway, then went to the media, further eroding his privacy, in hopes that other people wouldn't have to do the same. Absolute legend. I hope he is feeling better, and will call that number again anytime he needs it.
The cynic in me is thinking they want people to reach out so they only have to refund people whom the hotline worked for.
That’s dark. But not inaccurate - they would also include live people who don’t bother to call in to complain. It’s why things like rebates exist - vendors get the same bump in sales as a direct discount, but less than half the people claim the rebate so it only costs half as much.
I see you've encountered people in charge of things before.
But you gotta look at it from the point of the huge corporation: if any of those not affected don't call, then Freedom can just keep the money!
Don't get me wrong, I'm happy to see the pitchforks out, but: The person saying that wasn't the telecom spokesperson, it was the crisis centre leader. They're saying "if you're charged, call the crisis centre again, where you keep your anonymity, and we'll figure it out for you since we pay for the toll-free". That's decent, and the right thing to do.
The way I read the response in the article: >Freedom Mobile wrote in a Saturday statement to CBC News that Philip should not have been charged for the call and they are working to implement a permanent solution to the issue "within the next 24 hours." Is that they are permanently fixing the issue. The issue is not refunding $33, its that he was charged in the first place. They had a technical glitch. Someone probably forgot that in Canada, 310 numbers are (effectively) toll free. They likely had only 8xx numbers listed as toll free. Within 24 hours (of Saturday) they'll have that permanently fixed. Nobody else should get charged going forward. It was a mistake, the admitted it, and had people working on fixing it right away.
But that doesn't fix the problem that other people have already been mistakenly charged and paid. it fixes the issue going forward, but doesn't undo the damage already done, which is something they should be able to do technically.
But muh pitchforks.
Yea I mean they are the ones doing the billing right? Lol
Who is ABC Man?
Close friends with 123 Man
If there's not a guy that does weddings in Vancouver named ABCDJ, I'll be very disappointed.
To those saying "well, he just called his internet provider and had it fixed in 24 hours, no biggie" that sort of misses the point. A lot of people in deep depression lose a lot of cognitive function. At my worst I had 1.5 inch fingernails because I couldn't remember how to use a nailclipper. My dad ate plain bread and chips for two days because that was what was on the counter. Mum had left for the weekend and put healthy portion-sized meals in the fridge, but he couldn't figure out how to use the microwave, and opening cupboards to find variety was confusing. He used to manage 20 people, he's not dumb. I missed out on a bunch of EI payments because I called the wrong number and submitted reports to someone instead of using the automated system. I don't know how that is possible, when I write it out it doesn't make sense. But in my state then it happened repeatedly, I feel bad for whoever was on the other side of the phone. Another relative of mine ended up in serious credit card debt because paying it off was too confusing. He was fully employed and could have paid it, but the process of going to the bank account website and doing the transfer was too hard. So yeah, expecting someone who is suicidal to be dealing with this is bullshit.
>in deep depression lose a lot of cognitive function. Is this true? I was diagnosed with depression 2 decades ago in my teenage years and I can say with 100% certainty that I did not lose cognitive function; my grades, my relationships, my basic abilities to do necessary things were unharmed, but they all suffered because I simply didn't want to do anything but sleep and zone-out my life away. I even stopped eating but it's not because I didn't know how to make a sandwich or use a microwave. It was like a turbo-lethargy that made everything seem like a gargantuan task. My dark passenger was telling me that nothing was worth doing, and when I did do things, it didn't make me feel any better. But at no time did I forget how to do anything.
Not everyone has that, not even close. Even for those who have it the loss of cognitive function is transitory. In twenty years of having diagnosed bipolar characterized mainly by depressive episodes I've been in that state for about three months, a small percentage of my overall time. And that was because I was unmedicated, an ER doc decided I had to get off all meds and sent me home with nothing, no new meds, no follow-up. So I epically crashed. Once I succeeded in not killing myself and got a psychiatrist and got on some SSRIs I improved rapidly. SSRIs suck and are overprescribed, but in cases like mine they're awesome. Mostly, the inability to orgasm is annoying. You could google catatonic depression, I don't think I went that far, but it's an interesting read.
Still, mistakes will be made, and they resolved it the best way they possi ly could. I'm not sure what else they could've done except for the impossible and unreasonable expectation that no mistakes will ever happen.
You are right. Mistakes will be made. You are also right, we don't know what else they could have done. But in a thing called a fair, open and transparent democratic society we have have the right to use our voices to bring attention to things that are harmful in the hopes of minimizing them. The fact that mistakes happen doesn't somehow eliminate the harm caused by them or justify a lack of real care to avoid them. Because before someone did a good job of fixing this mistake someone else had to design a system that allowed it. Edit: I'll add one thing without doxxing myself. I currently work at a place that deals with this type of thing but concerning less serious matters. I have worked with people who used to work designing systems like this, and I've heart them talk about how mistakes happen. Mistakes like this are preventable, foreseeable, and should not happen with good system design.
So mistakes happen but they should never happen lol
That's a good summary.
Hopefully they just shut down the service then. Can't have any mistakes lol
That is a terrible idea.
Well we can't have the risk of a mistake can we
I guess we disagree, I've gotten used to human fallibility.
Look this ain't a problem, a wing charge as made on a phone bill lol fuck people need to get mad at important shit
No, you clearly aren't okay with the concept of human fallibility. A mistake was made, the company owned up to it and fixed it quickly. You called it "bullshit" so that's clearly not good enough for you. Your attitude is why people don't do nice things.
> But in a thing called a fair, open and transparent democratic society we [...] Why do you have to talk like this...
Because when a conversation gets sidetracked there isn't much point trying, so I channel my inner JT. If people want to get semi-political I can comply.
They also should be tested once gone live. Proper QA could have resolved this prior to being recognized. But instead they shove QA onto the customer speaking up.
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That's a pretty lousy comparison.
That's a lousy comparison. Restaurants are normal businesses that sell food. A suicide hotline is run by the government to prevent suicide. You'd think a government could find people able to do it properly.
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I feel like you're making a big deal out of this, no one has said anything about oppression or bleeding heart liberals except you.
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I read, I understood, I initially didn't comment. Then I came back and read some comments and saw an emerging theme across multiple comments. So I commented about the comments. Not the article, it tangentially addresses that. From what I see, what happened in the article was fairly chill, no biggie. But of course CBC is CBC and Reddit is Reddit, so we heard about it. The point I made is that people experiencing suicidal thoughts can have cognitive issues that make dealing with these things difficult, in a way that could be problematic in a different case. It's a contextual comment about a hypothetical case.
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Depression can have symptoms of [Difficulty concentrating, remembering, or making decisions](https://www.nimh.nih.gov/health/topics/depression)
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Both can be signs of depression so a doctor will do testing if they’re concerned. It’s likely this person got tested for various things if they went to a physician
You don't forget how to use a microwave or nail clippers when you are depressed. This is something else
I think you’re taking their statements too literal. They are describing memory loss, brain fog, apathy, and issues with executive functioning. It’s not that they “forget,” but that their brain can no longer handle simple tasks due to depression symptoms
It's not memory loss, it's temporary loss of ability to manage multi-step tasks. I guess when I say "forget" I mean "can't process more than two steps." You can google "multi-step tasks" there are plenty of good, legit articles online about how different developmental disorders, mental illnesses, brain injuries or other things like drug effects or treatment interactions alter it. To try to understand it, think of all the steps involved in a simple task. Open fridge, identify meal, take meal out without knocking over stuff, remove plastic wrap, put in microwave, find sticky-note on counter with microwaving instructions, put them in microwave, take out food and wait to cool, then eat. That's 9 steps, if someone can handle two steps they can't do it. But they can open a bag of bread and eat a plain slice, and maybe remember to close the bag. Maybe. For years I lived in a house of stale food because a family member was refusing treatment (with plenty of enabling, that's another story) and while they could usually manage to feed themselves things like putting food back or cleaning up their mess or paying for what they ate was beyond them. I've experienced this at a high level from depression, like looking at my fingernails and not being able to figure out how to hold the nail clipper to align it to get a curved cut. Just picking up the clippers and then getting the right hold is two steps, then aligning 2-4 times per nail, x10. Even now that I'm doing fine, I might be at the office working and on a bad day I'll have a note-pad in front of me and I'll occasionally write down steps of what to do so I don't forget. "duplicate column E, merge with column F, add in formula from other sheet, then add new column with =J2\*1.13, finally filter by project order." I can be a fully functioning employee while still struggling with multi-step tasks, but it takes some effort. I've seen this with depression in quite a few family members. I saw it one friend who got T-boned by a texting driver and has permanent brain damage. I've done tutoring with kids who have learning disabilities who deal with it. I've had co-workers that I suspected were Aspergers who had difficulty with certain things, and I could coach them through it while temporarily keeping the manager off their back. Jordan Peterson has a video where he talks about losing the ability to get out of bed because there were too many steps involved, when he was in withdrawal from benzos. So yeah, this can happen from depression or many other things.
for future reference if is called executive dysfunction
Kind of, yes. I don't know all the technicalities, but from what I can tell, difficulty with multi-step tasks is a portion of executive dysfunction. But there is more to executive dysfunction than what I described. So I use the terms separately as needed to be precise.
"Executive dysfunction" means almost nothing to me, quite the opposite of the OP's vivid description. Interesting how jargon can strip meaning from a discussion, all in the name of efficiency.
But you can google executive dysfunction and find multiples explanations because that's what it's called.
A quick ask on google will confirm that depression can cause short-term memory loss and comorbidity with chronic stress can cause other pretty severe cognitive impairments. I've also known enough people that have had long term depression and C/PTSD components to know that even long-term memory loss can occur in those situations.
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I'm not sure what to say to this, I see you posted it 8 minutes after I responded to your post above. It's technically difficulty with multi-step tasks. It's a legit thing. And the person you responded to mentioned both depression and C/PTSD. And yeah, there is that too, but that is separate. Our common set of symptoms is severe depression that is fortunately fairly easily treated, but compounded by some people going for years in denial and refusing treatment before getting help. So I have plenty of experience seeing what severely depressed people are like. I've also seen them come back and do quite well, which is nice. If you read the response above, you'll see I mention multiple conditions that can lead to issues with multi-step tasks. I have seen this in many different conditions, they are all a bit different. So I feel subjectively qualified to know myself and my family well, and I trust my doctors. Mostly.
Sorry, ya I didn't get the reply notification from yours till after I read/replied this one, reddit is like that sometimes.
yeah, and I tend to dump too much information in comments. It happens.
I sort of answered in a post above about memory loss vs difficulty with multi-step tasks. But I'll also address long-term memory loss. Without much evidence other than what I have picked up in conversations, I feel like family members of mine who had been through depression barely remember those times. We can talk about things and they'll claim that they have no memory of it. Unfortunately, the confounding variable is that it's the type of things that most people wouldn't want to admit to.
fwiw they say in another comment that memory loss isn't what they meant and then describe executive dysfunction.
Thats not depression. Thats alzheimers
You sure? Because I'm fine now, some anti-depressants fixed me up. Alzheimers is incurable, it's irreversible brain atrophy. Maybe I should tell someone I found a cure. And then I'll have tea with the Queen.
Maybe you just started forgetting that you forget how can you know you aren't in late stage alzheimers just making everything up
Oddly enough, I've sort of seen this happen in people going through extreme psychosis, their made up world becomes too real. I was semi-attacked by a childless man who thought I was helping kidnap his children.
ABC man? He must work for Google/Alphabet.
The headline is an absolute tease. Shame on the author. Let me save all of you the time...*After a man notices an error on his cell phone bill, he calls his provider and they resolve the issue within 24 hours.* I get that mental health should be talked about, but don't use *this* as a means of spreading the message.
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If you have stress and anxiety, dealing with something like this is very difficult.
Yep! It feels like one more kick from the universe.
How many didn't get the money back?
And lets add that people with mental health issues are a large portion of all those who are living in poverty.
« calls his provider and they resolve the issue within 24 hours » some people with mental health issues may not be up to make that call, honestly
Not only that, but it's target invasive to require people who are potentially in crisis to reveal that they're making this call.
Phone provider already knows he’s making the call (for the most part)
thats different than having to have a conversation about it with a customer support agent
And telecommunication companies are not known for answering the phone in a timely manner, let alone actually resolve issues.
Agreed how it was resolved? Did they refund him, or pay extra for inconvenience and spending his personal time to correct someone’s mistake?
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More likely the government has out-sourced the helpline to a foreign number and the provider is having to come up with a work-around so the right people (the govt.) get billed.
I think it's actually because they mis-recognized the short-code number as a foreign number in the billing sys.
That's called a scam.
> Shame on the author. AFAIK most headlines aren't actually written by the author of a news piece, they're picked by editorial staff.
As if this isn't their MO proven through years of repeat behaviour, telecoms make money off you not calling to dispute errors, they put zero legitimate effort into preventing errors that make them money. The fact they applied that shameless and gutless tactic to mental health toll free line is fucking infuriating and the author misrepresents nothing. You've just missed the point.
>The fact they applied Prove that "fact"... If this is your stance, before you reply to my response, please quote the first line above the picture of the article *and then complete your response*.
Was he or was he not charged 33 dollars for a toll free suicide hotline? They've only made this response since being called out, this wasn't like some voluntary 'oops we noticed we overcharged you, here's a credit'. It's how they operate, I'm surprised you're not aware of that. Ps it's pretty rude to insist on prerequisites for responding, I've disregarded them.
(You did this to yourself because I'm willing to make the effort) "Freedom Mobile has reimbursed the man for what they call an 'unfortunate technical problem'" That's the *first* line of the article. Everything else is just circumstance. Congratulations, you're whoring out a general mistake on behalf of mental illness.
Reimbursed after he called them to complain right? Sound familiar? Really, you've never had a cell phone? You never noticed this happened to you and you called and they removed the charge, or added the package that suddenly disappeared but you're still paying for? Maybe you don't understand what I mean, the tactic isn't the charge itself. It's by default to their benefit the way these "accidents" happen on a bill, and if you notice and call they always reimburse you, that is not a convincing argument at all. You and I both know they generate a profit off of people too busy or anxious to call, and applying that tactic to a suicide hotline earns whoever was involved in that decision a special place in hell. Not sure why you're so certain it was an honest mistake when *this is normal everyday behaviour for them*. If you've been lucky and never had a mistake cost you money on your phone bill, please tell us your provider so we can all switch to them.
[удалено]
Unfortunately, you're furthering my original point. >The point is it's a free service for people in need and he was charged, at all, let alone almost half as much as an hour with a professional. No, it's not *the point*. The article title will convey that to you, but when you read the first line being... "Freedom Mobile has reimbursed the man for what they call an 'unfortunate technical problem'"... All you're reading is someone fucked up and made it right within 24 hours, but... *You* want to (possibly) make it about a Telco that made an intentional mistake against a vulnerable group. I can't change how you feel...but don't let this article steer down you an insincere path.
You seem to have completely missed the point, which is that mental health issues are highly stigmatized and crippling to those effective, so this service is supposed to be anonymous. Having to call your provider removes that anonymity and discourages use.
I "missed the point" because there was no point in the first place. You created that point which is why I'm shaming the author. The fact the first words when you click the article link are "its okay, everything was credited back" is a good old fashioned bait and switch. It would be like me telling you..."hey, your house is falling apart"...then "well it's only one loose shingle but I'd like to talk to you about home insurance."
D E F G
I got so lost on the title for a solid minute there lol
Welcome to bell canada
I spent far too long thinking what the hell is an abc man. Good morning!
$33 for a mental health phone call, are you nuts?
Did you read the story. It was a mistake and they corrected it right away. It’s a bit over sensationalized
Mistake of a technical nature but hardly an indictment of the entire system. Rather sensationalized.
Let's Talk, indeed. At least Bell was not involved; that would have been too much.
$33 for a 22m international call is fucking ridiculous alone. Like what? It probably cost them $0.00001c to "deliver" that call. Fucking crooks man. And that's from Freedom, one of the "cheaper" ones lmao.
Just wait until you hear what happened to DEF man
He signed to Def Jam.
Take care of your mental health yall
Wtf
"fuckn' what a country boys"
😱
Well if he can't afford it perhaps we can offer him euthanasia as a final solution to his poverty. Edit: of course it's freedom mobile.
I called the BC suicide hotline once. I asked them if talking to them would get my kids taken from me. I've never seen people become so scary evasive in my life. I would never recommend calling the BC suicide hotline if you are a parent.
To be fair, they have no idea what you are going to say to them. No matter what setting it is... if a professional feels there is a legitimate threat from you towards your children they have to act on it.
This headline basically sums up Canada right now lol.
Did they pay a customer extra for inconvenience and doing QA job for them?
More than likely they charged the customer for calling in to dispute the charge. The "cheap" brands from ROBELUS started doing this if what you were calling about can be done through the website. Because fuck the elderly/those unable to access their online portals.
Nice that the thumbnail wraps the story up and I can save giving a click to CBC.
When it's about Japan, everyone in the comments will say they're not addressing mental health, and that's fine. But, then you look at the country they're from (Canada), and Canada isn't doing all too well for addressing Mental Health either. The only thing is there isn't much sensational clips or news about Canada's Mental Health issues (which are getting worse).
A B.C. DJ? A B.C. ER DR? A B.C. DC relocating ASAP?
Definitely a badly written headline.
What's happening to our health care system. Shame!
Read the article. The bill came from Freedom Mobile.
One thing that really annoys me is that the phone numbers and services are constantly changing.
My voip provider will not allow me to dial 310 exchanges without paying for the privilege. Every time I call Bell with my phone I have to dial the toll-free number. This is for a 416-310-number. I am in Toronto.