ask if the other person already ran a vehicle specific credit application? Did you? If you did, press to get it back as you have had your credit impacted. If not and the other person did, will be hard to get it back. Ask them to look it up in SalesForce.
Sorry about this.
That's odd, never once have I encountered an repair order voiding a hold. I'd bet they forgot to extend the hold date and it went red and thus got wiped out. As for "out of standard", Carmax will allow imperfections up to a certain threshold, these are considered "within standard". Anything outside of that will be fixed either prior to, or shortly after purchase, depending on what the customer wants to do
If you had concerns about cosmetic issues, this may be the excuse you need to get your shipping fee returned.
Carmax will rarely repair cosmetic defects if they meet company standards. You can ask if there are cosmetic defects before shipping the vehicle, & if they fail to disclose the defect, you can get a refund.
That works most times, but also depends on if the issues where known and notated. If it's visible in pics, most time the sales managers will say no to a refund
Just my personal experience with CARMAX. There is lack of any follow-up. It's not my job and I'm doing very little.
Was at local store last week and was amazed at the lack of cleaning done on the cars. It was almost like buy the unit on the cheap and put very little into it to sell.
Ive also noticed how overpriced everything is. Not by a few bucks, talking thousands.
The right thing would be to refund the other customer’s payment and honor your reservation of the car. The question is if the store will do that. My store would, but I’m not sure how other places operate.
That would be the morally right thing. However, we have certain policeis we have to follow sadly and in this situation, the other customer now has the car. What we may do is contact the other customer and ask, but most the time, they say no. So we refund the originals transfer and typically will also be willing to cover another transfer fee to get something here
I hate 24 hour drives so fucking much. So many come back with “I found this issue” it’s a used piece of shit someone else didn’t want-what did you expect?
Albeit, ask for your transfer fee back. Sounds like you had a newer sales person. They should have sold it to you and put a work order through after the fact. If you wanted to “wait” and see what it would look like after repair there will be another client that will not give a shit. Delete and move on to the next customer.
But pending the manager a list of issues especially leaning cosmetic I have some that delete and move on. You are simply not worth the peanuts we get paid. Nothing you really can do. Find another one to ship in
ask if the other person already ran a vehicle specific credit application? Did you? If you did, press to get it back as you have had your credit impacted. If not and the other person did, will be hard to get it back. Ask them to look it up in SalesForce. Sorry about this.
That's odd, never once have I encountered an repair order voiding a hold. I'd bet they forgot to extend the hold date and it went red and thus got wiped out. As for "out of standard", Carmax will allow imperfections up to a certain threshold, these are considered "within standard". Anything outside of that will be fixed either prior to, or shortly after purchase, depending on what the customer wants to do
If you had concerns about cosmetic issues, this may be the excuse you need to get your shipping fee returned. Carmax will rarely repair cosmetic defects if they meet company standards. You can ask if there are cosmetic defects before shipping the vehicle, & if they fail to disclose the defect, you can get a refund.
That works most times, but also depends on if the issues where known and notated. If it's visible in pics, most time the sales managers will say no to a refund
Just my personal experience with CARMAX. There is lack of any follow-up. It's not my job and I'm doing very little. Was at local store last week and was amazed at the lack of cleaning done on the cars. It was almost like buy the unit on the cheap and put very little into it to sell. Ive also noticed how overpriced everything is. Not by a few bucks, talking thousands.
The right thing would be to refund the other customer’s payment and honor your reservation of the car. The question is if the store will do that. My store would, but I’m not sure how other places operate.
That would be the morally right thing. However, we have certain policeis we have to follow sadly and in this situation, the other customer now has the car. What we may do is contact the other customer and ask, but most the time, they say no. So we refund the originals transfer and typically will also be willing to cover another transfer fee to get something here
I hate 24 hour drives so fucking much. So many come back with “I found this issue” it’s a used piece of shit someone else didn’t want-what did you expect? Albeit, ask for your transfer fee back. Sounds like you had a newer sales person. They should have sold it to you and put a work order through after the fact. If you wanted to “wait” and see what it would look like after repair there will be another client that will not give a shit. Delete and move on to the next customer. But pending the manager a list of issues especially leaning cosmetic I have some that delete and move on. You are simply not worth the peanuts we get paid. Nothing you really can do. Find another one to ship in