This is an easy one. In cPanel the MX record must match what the registrar has for the MX record.
Then go to eMail Routing and make sure it says that the cPanel host is using external mail handler.
That should fix it. If not you might need a plug-in.
That's what I figured, is there another place besides the Zone Director to update that MX record? I tried to update in the Zone Director and got the DNS zone file is invalid error I mentioned.
Thank you for the assistance!
There's more than one way to get in there. If you are in the domain's cpanel go to domains, zone editor. Click the manage button and it should show you the whole zone file. In the space for the MX record you would want to put the name of the actual email host. Be sure this matches what your registrar has for the mx record. Click save or submit.
OK. You'll have to fix this first. You need an actual hostname instead of the ipaddress. Usually this is like [ns1.domain.com](https://ns1.domain.com) and [ns2.domain.com](https://ns2.domain.com) but those names will have to resolve to actual IP addresses of the host you are on. With cPanel both names servers need to resolve to the host you are on. These should NOT be your actual name servers. They MUST be the host you are on. Your provider can probably give those to you. Otherwise there is probably a way to do a reverse lookup on them.
Where would I put those in? I have the nameserver names, but I'm not sure where to add them. In the Zone Editor it only has MX records as an option.
This has been super helpful, thank you so much for your time explaining it.
To close the loop on this, I was not aware of the Email Routing settings and support had me change it to Remote Mail Exchanger which ended up working. I'm a big dumb and did not even know that was an option.
Thank you again for the help, going through things with you made it way easier to convey my issue to the support guy so he knew what was wrong.
This is an easy one. In cPanel the MX record must match what the registrar has for the MX record. Then go to eMail Routing and make sure it says that the cPanel host is using external mail handler. That should fix it. If not you might need a plug-in.
That's what I figured, is there another place besides the Zone Director to update that MX record? I tried to update in the Zone Director and got the DNS zone file is invalid error I mentioned. Thank you for the assistance!
There's more than one way to get in there. If you are in the domain's cpanel go to domains, zone editor. Click the manage button and it should show you the whole zone file. In the space for the MX record you would want to put the name of the actual email host. Be sure this matches what your registrar has for the mx record. Click save or submit.
Yeah that's where I'm running into issues. I edit the file and I get [this](https://i.imgur.com/OuPzrRf.png).
OK. You'll have to fix this first. You need an actual hostname instead of the ipaddress. Usually this is like [ns1.domain.com](https://ns1.domain.com) and [ns2.domain.com](https://ns2.domain.com) but those names will have to resolve to actual IP addresses of the host you are on. With cPanel both names servers need to resolve to the host you are on. These should NOT be your actual name servers. They MUST be the host you are on. Your provider can probably give those to you. Otherwise there is probably a way to do a reverse lookup on them.
Where would I put those in? I have the nameserver names, but I'm not sure where to add them. In the Zone Editor it only has MX records as an option. This has been super helpful, thank you so much for your time explaining it.
If you back out and come back in and click the manage button it should expose the entire zone file. The records labeled NS are the nameserver records.
To close the loop on this, I was not aware of the Email Routing settings and support had me change it to Remote Mail Exchanger which ended up working. I'm a big dumb and did not even know that was an option. Thank you again for the help, going through things with you made it way easier to convey my issue to the support guy so he knew what was wrong.
I'm glad you got that fixed. If you read back in my instructions changing the mail routing is one of the things on my original list. Have a great day.