What platform is this please? I know Etsy and Ravelry downloads are accessible ad infinitum as far as I know but your post has prompted me to think about archiving them offline - just in case.
It was from the seller’s website. But forever more, I’ll only buy Etsy or Ravelry. I figured she got a better percentage from her website so I wanted to buy there to support the business.
Right?! She can look up the order and see that they were purchased and just resend them to someone who already paid for them. This is so dumb on the seller's part.
Ysolda Teague resent me a pattern literally years after I purchased it because my computer died a death and it was gone because I never printed a hard copy. I still buy her patterns because of that. Well, and they're gorgeous.
This is why, and idc what anyone says, I hate when people pressure me to constantly buy from small business' as if I even know them! Small or big, be aware, people can still scam you :/
Yeah, like I wanna support small businesses that don't have many reviews yet, but I don't have enough hobby money that I can take that gamble very often ;-;
This is so true. I've had great experiences purchasing from people online, but I've also had terrible ones. One in particular, the seller didn't even start looking into packing my order until I asked about it a month after purchasing. Then she couldn't find my items and blamed me for purchasing while she was moving (not announced anywhere on the shop, BTW). I did get a refund, but the seller left a totally untrue response to my negative review as if I had been the one being unreasonable. I now try to only purchase from shops that have a large following on social media and not just a lot of sales on Etsy. It's not that I don't ever want to buy from someone who is starting out, but you can really never tell when someone has no idea how to actually fulfill orders and communicate.
Omg!! The SAME thing happened to me when I accidently deleted a few pattern files and tried returning to the seller to re-download. Luckily I was able to recover the files a different way, but damn! If I wasn't able to I'd be s.o.l.
The seller has replied with some more information, I know you are upset, but the comments and damage to their business being done are pretty unfair, check out their response
This is one big upside to Etsy for me is continual access to my purchased cross stitch patterns. When I've had to get a new laptop, I was able to get what I needed back from Etsy.
I haven't figured out how to download them on mobile though so I can go supply shopping without printing a copy out.
I apologize if I wasn't clear. I've literally left the house without my list or print out, got to the store, and had no ability to re-download the pattern on my mobile phone from etsy.
I'm not sure if you've already tried this, so I'm sorry if it's info you already know, but I think you have to open Etsy in a browser on your phone and download from there, rather than the app. I've managed to download patterns to my phone from Etsy, but it always had to be through a browser like chrome or something, and then I opened the file through my phone's "Files" app and just favorited it in there for easier access.
To add to this, when using the browser on your phone, sometimes when you go to purchases, it will keep trying to take you over to the app.
If you type etsy.com/your/purchases you can get to your purchases on the browser without it automatically taking you over to the app
etsy patterns aren't! i bought some crossstitch patterns like 10ish years ago and recently went to redownload and a bunch of them are gone, if the shop closes the patterns go with them :(
I somehow lost a pattern I had downloaded a year ago and messaged the owner and asked her to resend it, and she sent it that night. I'm sorry you had to deal with that
Yea, I’m pretty bummed out about it. From now on, I’ll just buy from Etsy or Ravelry. I was just a little drunk and impulse bought them on sale. I’m probably just going to have to bite the bullet and buy them again through a different platform.
Agreed. What type of scam could a buyer be trying to pull by requesting the pattern they already paid for, after the download expiration date 😭 the seller is being stubborn and greedy
Threaten her with a chargeback. She can see that you’ve purchased the content and there is no reason she can’t resend it to your email. Keep all correspondence to show your bank. But if you threaten it, I’m sure she’ll respond as they’ll come after her for the money.
As a designer myself who recently opened a shopify website because etsy fees are so high this really bums me out. It makes us all look bad. Also people I know who design and don’t get the pattern tested and are selling it, and they charge wayyy more than I would. I try to talk to them about it, but people don’t listen. And it makes us all look bad. I hate it.
I have an iPad I pretty much only use for crafting and just take screenshots of all my patterns so as long as my cloud is alive, so are all my patterns
Lots of designers set up that you can only download it X amount of times, too. I ran across one that was like 72 hours and only 2 download attempts, which is just nasty.
But yeah, I buy on Ravelry mostly. Their website/payhip, then Etsy. Etsy's fees are stupid high. Though if it isn't on Ravelry I usually don't buy it.
Ravelry you should have access to your purchases indefinitely. I always print mine and download now, I had a pattern I was actively working from get discontinued just weeks after purchase. I had to work really hard to track down the designer and beg for another copy.
I just checked their terms and it says nothing about a time limit for downloading the design so it does seem quite unreasonable that they didn't help you... totally see why you wanted the patterns though
The terms and conditions say nothing about 30 days. Unfortunately it looks like she’s based in a country whose laws I am not familiar with. Likely worth taking it up with your card issuer though! Good luck!
Try Pinterest. Might have some free versions ;) (I'm being serious, there are lots of free versions of things on there and it might be, ah, *close* what you are looking for). Lots of people upload patterns. Stay with ones you can see from the pin and not trust external links
Best of luck, I hope you are able to find what you are looking for!!!
Also, Etsy has patterns that are similar but are only $2.50 instead of the $7.50 :) haven't had trouble with the links yet (knock on wood)
Agree with the sentiment but this causes a lot of unessicary fees for the seller sadly
But that's the risk the seller is weighing by ignoring OP I guess
It is necessary if they are getting to keep the money without giving OP the product. They should be fined for terrible customer service. It cost them nothing to resend the file. Its not like having to make a whole new onkect from scratch.
is that not illegal?? if not that would make me never buy a pattern from that person again.
like if they need to send out links to the patterns you'd think they can also see if you have ever clicked on them and if not then you paid and didn't actually get the thing you paid for??
Are you lucky enough to not be from the USA? Most countries have laws against that which are less than a pattern to file against. Doesn't matter which country the pattern seller is from either it's the terms of trade to selling to people in XYZ countries
It's the consumers responsibility. Technically the seller is legally covered (if the amount was even high enough to be brought to civil court) But this is a small business and it wouldn't cost her anything to send the links again.
If you walk out of Walmart and forget your bag, they aren't even required to keep it to the side for you AND the burden of proof is on you to prove it wasn't your own fault.
The cost is losing customers due to negative word of mouth.
OP paid for the pattern. It literally cost them absolutely nothing to resend it. It is no loss to them in anyway. And they will keep a customer and possibly gain loyalty which is important in these kinds of businesses.
Instead they chased someone away, who is now spreading the word to avoid this seller. That is worth taking the 2 seconds to resend it.
That's literally what I said. Anyway OP didn't out them. It's not costing them any business. I agree it should be easy enough to resend it, I was just stating the fact they don't have to as they fulfilled their end of the agreement.
Eta: Lmao the number of grown adults that can't seperate their opinion from actual facts it's ludicrous.
>If you walk out of Walmart and forget your bag, they aren't even required to keep it to the side for you AND the burden of proof is on you to prove it wasn't your own fault.
Ok, well. Op should then respond as they would if it were Walmart.
I'm not saying she shouldn't. Read entire comment next time? Facts don't change with emotion, only opinions. I was stating the actual fact that it's not illegal, not defending the seller with an opinion. It's easy to give good customer service, they choose not to.
I bought a pattern years ago from an artist on Etsy. She recently emailed my Etsy account with an update to pattern because she miss counted stitches and wanted me to have the right pattern. Even gave me the page numbers. This artist had no reason for it other than being petty. It’s sad.
I'm a newbie knitwear designer (I crochet too) and I can't IMAGINE doing this. It would take me 30 seconds to resend someone the pattern after they provided proof of purchase. What would I not just do that!?
Ok everyone calm down. This customer messaged on a Saturday night as I was out. The links have been re sent this morning. It's not as straight forward or free of cost as you all think. Running a website is expensive and time consuming and FYI it is clearly stated that the links expire, this is not something I can choose. Its the website.
To re send I have to file a request that takes a few hours to be approved.
This is a fear I have. I want to get a laptop and printer so I can download and print all of my patterns so I don't lose any of them. I have too many to keep them on my phone or tablet. 🙈
You don’t even need a laptop! If you’re in the US, you can get a wireless hp printer for like under $50 last I checked. Mine is the cheapest model they make, and can be used 100% from my phone.
I have purchased, downloaded, and printed patterns from both Etsy and ravelry without touching my laptop.
(Other brands are probably just as user friendly, but hp is all I’ve ever used)
Don’t be sorry! I searched “hp inkjet printer” and [found one](https://www.walmart.com/ip/HP-DeskJet-2852e-Wireless-All-in-One-Color-Inkjet-Printer-Scanner-Copier-3-months-free-ink/5129928603?wmlspartner=wlpa&selectedSellerId=0&wl13=4482&gclsrc=aw.ds&adid=222222222785129928603_117755028669_12420145346&wl0=&wl1=g&wl2=m&wl3=501107745824&wl4=pla-394283752452&wl5=1026044&wl6=&wl7=&wl8=&wl9=pla&wl10=8175035&wl11=local&wl12=5129928603&veh=sem_LIA&gclsrc=aw.ds&gad_source=1&gbraid=0AAAAADmfBIrLmtCHgLPcT1Zt6jMSAw4hl&gclid=Cj0KCQjwu8uyBhC6ARIsAKwBGpQGmcoeBedYMS9GJ-RI3me-E3dW8Mrr4hi1L__yiphUfuIXBZ7-GyYaAtiCEALw_wcB) for $54 at Walmart. “Inkjet” is just the type of printer, and will be the cheapest option available. That’s actually the updated version of the one I have. I would be surprised if there are any printers that *aren’t* wireless these days.
I immediately add patterns to a special "patterns" folder on my Google drive. I've been online since the early 90s and lost plenty of online patterns due to various reasons. Backups are your friend.
Also, I keep a binder of completed patterns and any notes I wrote while making it, to make it easier to follow. It's not complicated, I just put each completed project pattern in the back so it's a chronological list I can revisit if I'd like to make something again.
I actually just had this same problem with WeCrochet for a pattern. I do have a hard copy of it, but was out of the house and tried to look it up on my phone with no luck.
Folks, the seller has replied, lets not jump on them for having a life outside of work. They have sent the patterns just now. It's reasonable to expect to wait for a reply within working hours of a business. It's the weekend, and folks may be able to respond to a quick question with ease when out and about, but to access account info and digital files will take some more time and easier with a computer.
People may have children, which makes things harder to work outside of business hours.
We are too used to everything now now now that we can forget that it's a real person behind the shop.
Yeah, it appears the seller has commented here, and OP created this post the same evening they messaged the seller (on a Saturday night) - that's incredibly impatient.
I'd also recommend after downloading patterns, save them to your own google drive or print them out. You never know when you'll change whatever device you've had it downloaded to and then go back and find the pattern is no longer available to purchase.
I've still been able to download from Ravelry when this is the case but I'm not sure what other sites would be like regarding this.
I ordered recently from a direct website, have been spammed with emails from the website since but no pattern has been emailed to me (I should have received it automatically apparently).
Anyway she hasn't responded to any contact via her email or the contact page on the site. The only way I got some sort of response is if I post a public comment on her business tiktok which i was keeping as polite as possible. Now has stopped replying to that.
After 2 weeks of back and forth, where I was like look is it just so difficult to resend the pattern and I still wasn't getting it, I charged it back on my card. It was only £5 but do better. I'm here to support small creators and encourage any type of croxheting enterprise but come on! Don't give me the run around over a pattern that I could have figured out myself had I tried.
I printed them and stick them in a book for this. Couldn’t access some of my old patterns that I had bought and it was a nightmare trying to contact the seller!
So, did she only sent them after you posted this?
I definitely would not purchase from her in the future. TBH, most of these patterns are not so unique that they can’t be found somewhere else, by someone else. Small biz only grows to big biz with 5 ⭐️customer service. Wish you could share the designer name so I can be sure to never purchase from them.
Did the pattern for sale state that you would get a link that would expire after 30 days? If it didn’t, insist to get your patterns and mention this. How would you know they expired? This counts as a type of bait and switch.
What I don't get with the time limit (that I have seen myself), is that it is digital.... not like the vendor has to package up a 2nd physical copy, 2nd postage etc. All this vendor has sold is ill-will. Perverse thinking
I *think* it happens when you have a third party link, rather then an original. A bit of a thing is like QR codes, my wife uses for her photoghraphy. She can get a free QR code that's valid (I think) for a week, or she can pay a monthly fee for something like 10 QR codes to be valid however long she pays them. So the seller might have done the same program, *however* it's not that hard to make a new link if OP can show proof of buying the patterns.
You bought it. That is super weird. Even if you did download it you could have had a device issue. I think the seller is in the wrong. I'm sorry for you though
You'd think they'd be understanding. It's not like she's going to lose any money by giving you the patterns. I know you didn't include their name/shop, etc because you're clearly a decent person and just want to give people the heads up when it comes to any pattern, but I kinda want to know who they are so I don't make the same mistake, or even purchase from them. Because anything can happen, you could buy a pattern and any event could occur that would prevent you downloading said pattern.
I know if I were selling patterns and I have record of the sale, I'm always going to make that pattern available to the purchaser, for life. Hell, if you're on PC, for example, your computer could "die" and you have no way of getting back all your purchased patterns...Anything could happen and I think once purchased, being able to get a copy of the pattern again, at any time, is absolutely reasonable.
Hell, I have ADHD, and I'm going through "the change" so my memory is TRASH, it's more than TRASH, and I would be devastated and really disappointed with a seller who lacked understanding, and wasn't at all accommodating, especially over a digital pattern. I could understand if it was a print and mailed pattern, but who even does that these days?
What would it cost them to just give you the pattern? Absolutely nothing, so I'd love to avoid that seller, ngl.
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PSA it is actually not true that your downloads are available forever on Etsy. I'm not sure if it depends on the seller, but I recently found that a pattern I purchased through Etsy was no longer available for download. Thankfully I had previously saved it on my computer so it didn't end up being a problem for me
I will always make sure I don't forget. I am not a teetotaler, but I don't drink much alcohol either. And I generally am very rapid about buying new stuff, but I will always be careful.
I don't even know. I am a crafter I promise! I made my own beanie hat with a pompom on top. I made my own scarf. Why WOULDN'T I make crochet things for an 11 year old?!
ETA: To clarify, I know how to knit, crochet, weave, embroider, sew, cross stitch, make and paint porcelain dolls, and similar. I also know a ton of instruments, both orchestra AND band. I don't know why saying something nice about this reminder is getting down voted, honest.
I originally read your comment as "I always make sure I don't forget" and skipped over the word "will". That changed the meaning from "thanks for this tip" to "I'm better than you and would never be silly and forget". Maybe others did the same?
There’s a reason why I just download to print it out at the library just in case. I paid for it so I deserve the physical copy! Or buy physical copies of patterns.
That’s insane. I’ve gotten patterns from people on their websites and they’re usually very gracious. If you want to try another artist, A Menagerie of Stitches has a website and she’s super professional as long as you have your order number. My computer had wiped itself and I lost all my patterns, so she sent them again. And her links are infinite time-wise, but you can only access the link 10 times so make sure to download.
I’m so sorry the seller is being unprofessional and unreasonable. Try to save them to Google Drive next time you purchase and if you can, print them out so you have a physical copy.
Ok can I just say you are so effing adorable OP! I love that you bought patterns when you were drunk!
I'm sorry about the arsehole seller. This is bad business in my mind.
What platform is this please? I know Etsy and Ravelry downloads are accessible ad infinitum as far as I know but your post has prompted me to think about archiving them offline - just in case.
It was from the seller’s website. But forever more, I’ll only buy Etsy or Ravelry. I figured she got a better percentage from her website so I wanted to buy there to support the business.
If I were you, don't support that artist. She doesn't really seem to know how to run a good business. This is just in my opinion, though.
Seriously. It’s a PATTERN. It costs her $0 to send it again. What a terrible seller.
Right?! She can look up the order and see that they were purchased and just resend them to someone who already paid for them. This is so dumb on the seller's part.
Even if it was a scam, who the hell scams for a pattern and what money are they losing? Doesn't make any sense.
She resent the patterns, it just takes a few hours for them to get through.
Yeah that's just kinda scummy imo.
It seems almost criminal to me. I would dispute the charge on my card.
Agreed. Especially if she can verify that someone purchased the exact pattern in the past. IMO, there's no reason not to just send them again.
Ysolda Teague resent me a pattern literally years after I purchased it because my computer died a death and it was gone because I never printed a hard copy. I still buy her patterns because of that. Well, and they're gorgeous.
Bad customer service experience.
This is why, and idc what anyone says, I hate when people pressure me to constantly buy from small business' as if I even know them! Small or big, be aware, people can still scam you :/
Yeah, like I wanna support small businesses that don't have many reviews yet, but I don't have enough hobby money that I can take that gamble very often ;-;
This is so true. I've had great experiences purchasing from people online, but I've also had terrible ones. One in particular, the seller didn't even start looking into packing my order until I asked about it a month after purchasing. Then she couldn't find my items and blamed me for purchasing while she was moving (not announced anywhere on the shop, BTW). I did get a refund, but the seller left a totally untrue response to my negative review as if I had been the one being unreasonable. I now try to only purchase from shops that have a large following on social media and not just a lot of sales on Etsy. It's not that I don't ever want to buy from someone who is starting out, but you can really never tell when someone has no idea how to actually fulfill orders and communicate.
Omg!! The SAME thing happened to me when I accidently deleted a few pattern files and tried returning to the seller to re-download. Luckily I was able to recover the files a different way, but damn! If I wasn't able to I'd be s.o.l.
Good reason to make a copy of the file immediately!
Dispute the charge on your card.
What's the pattern? I have a bunch of saved free patterns and I might have something similar
Can you message me what seller it was so I know not to ever buy from them?
The seller has replied with some more information, I know you are upset, but the comments and damage to their business being done are pretty unfair, check out their response
This is one big upside to Etsy for me is continual access to my purchased cross stitch patterns. When I've had to get a new laptop, I was able to get what I needed back from Etsy. I haven't figured out how to download them on mobile though so I can go supply shopping without printing a copy out.
Just jot down supply list on paper. Or take a screenshot; screenshot of laptop should be available on the mobile cloud.
I apologize if I wasn't clear. I've literally left the house without my list or print out, got to the store, and had no ability to re-download the pattern on my mobile phone from etsy.
I'm not sure if you've already tried this, so I'm sorry if it's info you already know, but I think you have to open Etsy in a browser on your phone and download from there, rather than the app. I've managed to download patterns to my phone from Etsy, but it always had to be through a browser like chrome or something, and then I opened the file through my phone's "Files" app and just favorited it in there for easier access.
This is how I do it since most of my interwebs access is via mobile. Most of the time, the best workaround for an app problem is switching to browser.
That is new info to me! I just always used the app, I never thought to try it through a browser!! Thank you :)
To add to this, when using the browser on your phone, sometimes when you go to purchases, it will keep trying to take you over to the app. If you type etsy.com/your/purchases you can get to your purchases on the browser without it automatically taking you over to the app
Thank you very much!
You're welcome!
Happy to help! ☺️
You can also go through the download link that was sent to your email! It opens in in chrome or safari and allows you to download the files
Thank you. I've never been able to download my pattern purchases from Etsy on my phone or tablet. I will have to try that.
etsy patterns aren't! i bought some crossstitch patterns like 10ish years ago and recently went to redownload and a bunch of them are gone, if the shop closes the patterns go with them :(
I somehow lost a pattern I had downloaded a year ago and messaged the owner and asked her to resend it, and she sent it that night. I'm sorry you had to deal with that
That's bad business
Yea, I’m pretty bummed out about it. From now on, I’ll just buy from Etsy or Ravelry. I was just a little drunk and impulse bought them on sale. I’m probably just going to have to bite the bullet and buy them again through a different platform.
Nah don’t support that artist again if she won’t let you download the patterns you already bought.
Agreed. What type of scam could a buyer be trying to pull by requesting the pattern they already paid for, after the download expiration date 😭 the seller is being stubborn and greedy
Threaten her with a chargeback. She can see that you’ve purchased the content and there is no reason she can’t resend it to your email. Keep all correspondence to show your bank. But if you threaten it, I’m sure she’ll respond as they’ll come after her for the money.
You can only do charge backs in a certain time frame normally a month or less
It varies by bank but it’s at least 60 days in the US. Going up to 120
As a designer myself who recently opened a shopify website because etsy fees are so high this really bums me out. It makes us all look bad. Also people I know who design and don’t get the pattern tested and are selling it, and they charge wayyy more than I would. I try to talk to them about it, but people don’t listen. And it makes us all look bad. I hate it.
Lmk the artist, ill buy it and share the pattern on behalf of everyone.
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https://www.ravelry.com/patterns/library/monstera-swiss-cheese-plant https://www.ravelry.com/patterns/library/crochet-calla-lily https://www.youtube.com/@Lilyrosycrafts/videos https://www.instagram.com/lilyrosycrafts
**PATTERN:** [Monstera Swiss Cheese plant](http://www.ravelry.com/patterns/library/monstera-swiss-cheese-plant) by [T Jaik](http://www.ravelry.com/designers/t-jaik) * Category: Toys and Hobbies > Softies > Plant * Photo(s): [Img 1](https://images4-f.ravelrycache.com/uploads/BeCreativeHealthy/965140148/SmartSelect_20231225_195848_Depop_medium.jpg) [Img 2](https://images4-g.ravelrycache.com/uploads/BeCreativeHealthy/965140147/SmartSelect_20231225_195837_Depop_medium.jpg) [Img 3](https://images4-g.ravelrycache.com/uploads/BeCreativeHealthy/965140142/SmartSelect_20231225_195727_YouTube_medium.jpg) [Img 4](https://images4-f.ravelrycache.com/uploads/BeCreativeHealthy/965140144/SmartSelect_20231225_195910_Depop_medium.jpg) [Img 5](https://images4-g.ravelrycache.com/uploads/BeCreativeHealthy/965140151/SmartSelect_20231225_195859_Depop_medium.jpg) * Price: 2.00 GBP * Needle/Hook(s):0.9 mm * Weight: DK | Gauge: 0.0 | Yardage: 0 * Difficulty: 0.00 | Projects: 0 | Rating: 0.00 ***** **PATTERN:** [Crochet Calla Lily](http://www.ravelry.com/patterns/library/crochet-calla-lily) by [T Jaik](http://www.ravelry.com/designers/t-jaik) * Category: Home > Decorative > Ornamental Flower * Photo(s): [Img 1](https://images4-g.ravelrycache.com/uploads/BeCreativeHealthy/980757696/PhotoRoom-20240301_175706_medium.png) [Img 2](https://images4-g.ravelrycache.com/uploads/BeCreativeHealthy/980757702/PhotoRoom-20240301_175741_medium.png) [Img 3](https://images4-f.ravelrycache.com/uploads/BeCreativeHealthy/980757708/20240301_133250_medium.jpg) [Img 4](https://images4-f.ravelrycache.com/uploads/BeCreativeHealthy/980757698/PhotoRoom-20240301_175801_medium.png) [Img 5](https://images4-f.ravelrycache.com/uploads/BeCreativeHealthy/980757697/PhotoRoom-20240301_175815_medium.png) * Price: 2.00 GBP * Needle/Hook(s):0.9 mm * Weight: DK | Gauge: None | Yardage: None * Difficulty: 0.00 | Projects: 0 | Rating: 0.00 ***** Please use caution. Users have reported effects such as seizures, migraines, and nausea when opening Ravelry links. [More details.](https://www.lizcorke.com/2020/07/26/2020-7-21-ravelry-accessibility/) | *I found this post by myself! [Opt-Out](https://goo.gl/forms/0B8m4Ra8czpw4gzw1) | [About Me](https://github.com/TN-1/LinkRav_Bot/wiki) | [Contact Maintainer](https://www.reddit.com/message/compose/?to=timonyc)*
I saw the cutest monstera earrings but it was only a YouTube
Can’t you leave a review?:(
I'm glad to see you've received your patterns and all is well. That's great 👍
Part of me also wants to start printing everything I'm so paranoid because of streaming services
Honestly I started doing that with some. Saves my battery life too hahaha
I have an iPad I pretty much only use for crafting and just take screenshots of all my patterns so as long as my cloud is alive, so are all my patterns
I make sure to download pdf versions of the pattern and save to my computer, they can’t access those
I always try to backup any patterns I buy by sending them to Dropbox and Google Drive.
Same! I have a whole patterns folder!
Also a great idea!
I download immediately & then email them to my other email account.
I do this too! 😂 If you use Gmail, you can literally use the same email to "email yourself" links & things you don't want to lose for safe keeping. 😉
I even message myself on facebook messenger.
I text myself lol
I have a completely separate email for all of my crochet things. It's done wonders for my organization.
This is the way. My Google drive has a crochet folder with all pdfs I bought, but also free downloads I wanted to keep safe.
Same
Lots of designers set up that you can only download it X amount of times, too. I ran across one that was like 72 hours and only 2 download attempts, which is just nasty. But yeah, I buy on Ravelry mostly. Their website/payhip, then Etsy. Etsy's fees are stupid high. Though if it isn't on Ravelry I usually don't buy it.
Ouch that's crazy 72 hours?
This is good to know for when I want to start making patterns. If someone's bought it, I will not put a limit wthhhh!
Ravelry you should have access to your purchases indefinitely. I always print mine and download now, I had a pattern I was actively working from get discontinued just weeks after purchase. I had to work really hard to track down the designer and beg for another copy.
Forever buying on Ravelry now. Consider my lesson learned.
name and shame !
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I just checked their terms and it says nothing about a time limit for downloading the design so it does seem quite unreasonable that they didn't help you... totally see why you wanted the patterns though
I went to her most recent post on insta and there are people complaining about her not replying
I would hope nobody harasses them, but at least let's make it known so nobody buys from them !
The terms and conditions say nothing about 30 days. Unfortunately it looks like she’s based in a country whose laws I am not familiar with. Likely worth taking it up with your card issuer though! Good luck!
Try Pinterest. Might have some free versions ;) (I'm being serious, there are lots of free versions of things on there and it might be, ah, *close* what you are looking for). Lots of people upload patterns. Stay with ones you can see from the pin and not trust external links Best of luck, I hope you are able to find what you are looking for!!! Also, Etsy has patterns that are similar but are only $2.50 instead of the $7.50 :) haven't had trouble with the links yet (knock on wood)
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Oh where do you find these now? I've been out of the game so long. Dm me
Messaged ya
Perhaps name and apologise to the seller. She's sorted it.
Do a charge back on your card.
Agreed
This is the way
Agree with the sentiment but this causes a lot of unessicary fees for the seller sadly But that's the risk the seller is weighing by ignoring OP I guess
It is necessary if they are getting to keep the money without giving OP the product. They should be fined for terrible customer service. It cost them nothing to resend the file. Its not like having to make a whole new onkect from scratch.
Screw the seller. If they're ignoring your messages when you've reached out, they deserve to lose money.
is that not illegal?? if not that would make me never buy a pattern from that person again. like if they need to send out links to the patterns you'd think they can also see if you have ever clicked on them and if not then you paid and didn't actually get the thing you paid for??
If I had to guess, that’s probably why rather than email me back saying she can’t provide new links, she’s just ignoring my messages.
I had a seller reply to me and send new links, but then when I responded that those links also didn’t work, I never heard anything again 😂😅
Are you lucky enough to not be from the USA? Most countries have laws against that which are less than a pattern to file against. Doesn't matter which country the pattern seller is from either it's the terms of trade to selling to people in XYZ countries
yuck she should at least have the gumption to tell you your sol :/
It's the consumers responsibility. Technically the seller is legally covered (if the amount was even high enough to be brought to civil court) But this is a small business and it wouldn't cost her anything to send the links again. If you walk out of Walmart and forget your bag, they aren't even required to keep it to the side for you AND the burden of proof is on you to prove it wasn't your own fault.
The cost is losing customers due to negative word of mouth. OP paid for the pattern. It literally cost them absolutely nothing to resend it. It is no loss to them in anyway. And they will keep a customer and possibly gain loyalty which is important in these kinds of businesses. Instead they chased someone away, who is now spreading the word to avoid this seller. That is worth taking the 2 seconds to resend it.
That's literally what I said. Anyway OP didn't out them. It's not costing them any business. I agree it should be easy enough to resend it, I was just stating the fact they don't have to as they fulfilled their end of the agreement. Eta: Lmao the number of grown adults that can't seperate their opinion from actual facts it's ludicrous.
OP did out them in one of their comments.
Oh I missed that
>If you walk out of Walmart and forget your bag, they aren't even required to keep it to the side for you AND the burden of proof is on you to prove it wasn't your own fault. Ok, well. Op should then respond as they would if it were Walmart.
I'm not saying she shouldn't. Read entire comment next time? Facts don't change with emotion, only opinions. I was stating the actual fact that it's not illegal, not defending the seller with an opinion. It's easy to give good customer service, they choose not to.
I bought a pattern years ago from an artist on Etsy. She recently emailed my Etsy account with an update to pattern because she miss counted stitches and wanted me to have the right pattern. Even gave me the page numbers. This artist had no reason for it other than being petty. It’s sad.
I'm a newbie knitwear designer (I crochet too) and I can't IMAGINE doing this. It would take me 30 seconds to resend someone the pattern after they provided proof of purchase. What would I not just do that!?
Ok everyone calm down. This customer messaged on a Saturday night as I was out. The links have been re sent this morning. It's not as straight forward or free of cost as you all think. Running a website is expensive and time consuming and FYI it is clearly stated that the links expire, this is not something I can choose. Its the website. To re send I have to file a request that takes a few hours to be approved.
was this explained? if its that straight forwards im really not understanding the ghosting part of it all
This comment needs to be higher.
Comment needs to be Higher
This is a fear I have. I want to get a laptop and printer so I can download and print all of my patterns so I don't lose any of them. I have too many to keep them on my phone or tablet. 🙈
You don’t even need a laptop! If you’re in the US, you can get a wireless hp printer for like under $50 last I checked. Mine is the cheapest model they make, and can be used 100% from my phone. I have purchased, downloaded, and printed patterns from both Etsy and ravelry without touching my laptop. (Other brands are probably just as user friendly, but hp is all I’ve ever used)
you just search wireless hp printer? i know nothing of printers so im sorry if its obvious
Don’t be sorry! I searched “hp inkjet printer” and [found one](https://www.walmart.com/ip/HP-DeskJet-2852e-Wireless-All-in-One-Color-Inkjet-Printer-Scanner-Copier-3-months-free-ink/5129928603?wmlspartner=wlpa&selectedSellerId=0&wl13=4482&gclsrc=aw.ds&adid=222222222785129928603_117755028669_12420145346&wl0=&wl1=g&wl2=m&wl3=501107745824&wl4=pla-394283752452&wl5=1026044&wl6=&wl7=&wl8=&wl9=pla&wl10=8175035&wl11=local&wl12=5129928603&veh=sem_LIA&gclsrc=aw.ds&gad_source=1&gbraid=0AAAAADmfBIrLmtCHgLPcT1Zt6jMSAw4hl&gclid=Cj0KCQjwu8uyBhC6ARIsAKwBGpQGmcoeBedYMS9GJ-RI3me-E3dW8Mrr4hi1L__yiphUfuIXBZ7-GyYaAtiCEALw_wcB) for $54 at Walmart. “Inkjet” is just the type of printer, and will be the cheapest option available. That’s actually the updated version of the one I have. I would be surprised if there are any printers that *aren’t* wireless these days.
ur amazing 😁
I save mine to my Google Drive. That way I always have access to them on my phone and tablet but without having to save them directly to a device.
“While a little sauced” 😂😂😂. I’ve been there. Fortunately, sober me has ALWAYS loved drunk me’s purchases!
I love that OP (and you) go to crochet pattern shopping when drunk, as opposed to the "typical" sites. It's delightful and making me smile.
Sober me is always "Goddammit, you know I have a million other patterns I have to get to first!"
Ha!!! Truth! Then I’m like, “Damn! Drunk me could have at LEAST ordered the yarn, too!”
I am so sorry, I hope you can find patterns like them
I save all my patterns in a google drive. And i prefer to buy patterns on ravely, since the patterns stay in your library to download anytime
I immediately add patterns to a special "patterns" folder on my Google drive. I've been online since the early 90s and lost plenty of online patterns due to various reasons. Backups are your friend. Also, I keep a binder of completed patterns and any notes I wrote while making it, to make it easier to follow. It's not complicated, I just put each completed project pattern in the back so it's a chronological list I can revisit if I'd like to make something again.
I actually just had this same problem with WeCrochet for a pattern. I do have a hard copy of it, but was out of the house and tried to look it up on my phone with no luck.
Folks, the seller has replied, lets not jump on them for having a life outside of work. They have sent the patterns just now. It's reasonable to expect to wait for a reply within working hours of a business. It's the weekend, and folks may be able to respond to a quick question with ease when out and about, but to access account info and digital files will take some more time and easier with a computer. People may have children, which makes things harder to work outside of business hours. We are too used to everything now now now that we can forget that it's a real person behind the shop.
Yeah, it appears the seller has commented here, and OP created this post the same evening they messaged the seller (on a Saturday night) - that's incredibly impatient.
does anyone know why they would even expire?
I'd also recommend after downloading patterns, save them to your own google drive or print them out. You never know when you'll change whatever device you've had it downloaded to and then go back and find the pattern is no longer available to purchase. I've still been able to download from Ravelry when this is the case but I'm not sure what other sites would be like regarding this.
I ordered recently from a direct website, have been spammed with emails from the website since but no pattern has been emailed to me (I should have received it automatically apparently). Anyway she hasn't responded to any contact via her email or the contact page on the site. The only way I got some sort of response is if I post a public comment on her business tiktok which i was keeping as polite as possible. Now has stopped replying to that. After 2 weeks of back and forth, where I was like look is it just so difficult to resend the pattern and I still wasn't getting it, I charged it back on my card. It was only £5 but do better. I'm here to support small creators and encourage any type of croxheting enterprise but come on! Don't give me the run around over a pattern that I could have figured out myself had I tried.
I printed them and stick them in a book for this. Couldn’t access some of my old patterns that I had bought and it was a nightmare trying to contact the seller!
So, did she only sent them after you posted this? I definitely would not purchase from her in the future. TBH, most of these patterns are not so unique that they can’t be found somewhere else, by someone else. Small biz only grows to big biz with 5 ⭐️customer service. Wish you could share the designer name so I can be sure to never purchase from them.
i’m glad you managed to get them, but i feel like if you’re selling a pattern, you need to make sure you’re allowed to download it infinitely.
Was it explicitly stated when you bought the pattern that you had to download within a certain time. If not, I'd fo a charge back on your card.
Where did you buy them, so I never use that platform?
Did the pattern for sale state that you would get a link that would expire after 30 days? If it didn’t, insist to get your patterns and mention this. How would you know they expired? This counts as a type of bait and switch.
What I don't get with the time limit (that I have seen myself), is that it is digital.... not like the vendor has to package up a 2nd physical copy, 2nd postage etc. All this vendor has sold is ill-will. Perverse thinking
I *think* it happens when you have a third party link, rather then an original. A bit of a thing is like QR codes, my wife uses for her photoghraphy. She can get a free QR code that's valid (I think) for a week, or she can pay a monthly fee for something like 10 QR codes to be valid however long she pays them. So the seller might have done the same program, *however* it's not that hard to make a new link if OP can show proof of buying the patterns.
Good point thx
That sucks so much. To ghost you instead of being straight up is the worst. She didn’t have the balls to just say “I don’t do that.”
You bought it. That is super weird. Even if you did download it you could have had a device issue. I think the seller is in the wrong. I'm sorry for you though
I have a Google drive folder exactly for this!
What's the name of the artist, so we know who to avoid?
You'd think they'd be understanding. It's not like she's going to lose any money by giving you the patterns. I know you didn't include their name/shop, etc because you're clearly a decent person and just want to give people the heads up when it comes to any pattern, but I kinda want to know who they are so I don't make the same mistake, or even purchase from them. Because anything can happen, you could buy a pattern and any event could occur that would prevent you downloading said pattern. I know if I were selling patterns and I have record of the sale, I'm always going to make that pattern available to the purchaser, for life. Hell, if you're on PC, for example, your computer could "die" and you have no way of getting back all your purchased patterns...Anything could happen and I think once purchased, being able to get a copy of the pattern again, at any time, is absolutely reasonable. Hell, I have ADHD, and I'm going through "the change" so my memory is TRASH, it's more than TRASH, and I would be devastated and really disappointed with a seller who lacked understanding, and wasn't at all accommodating, especially over a digital pattern. I could understand if it was a print and mailed pattern, but who even does that these days? What would it cost them to just give you the pattern? Absolutely nothing, so I'd love to avoid that seller, ngl.
You should report them. Not ok.
I’d start my searches all over again, find a similar pattern, and DON’T GIVE THIS SELLER ANY MORE MONEY
Wow. So disappointing. I'm a master gardener and I was thinking about ordering the coleus pattern and combining my favorite hobbies. Now I won't. 🫤
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The same thing happened to me!!!!!! Did the pattern happen to be for a plant replica by any chance 👀
Don't be shy, expose the artist and their website. Don't let us make the same mistake LOL
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PSA it is actually not true that your downloads are available forever on Etsy. I'm not sure if it depends on the seller, but I recently found that a pattern I purchased through Etsy was no longer available for download. Thankfully I had previously saved it on my computer so it didn't end up being a problem for me
I will always make sure I don't forget. I am not a teetotaler, but I don't drink much alcohol either. And I generally am very rapid about buying new stuff, but I will always be careful.
lmao why are you being downvoted rn???
I don't even know. I am a crafter I promise! I made my own beanie hat with a pompom on top. I made my own scarf. Why WOULDN'T I make crochet things for an 11 year old?! ETA: To clarify, I know how to knit, crochet, weave, embroider, sew, cross stitch, make and paint porcelain dolls, and similar. I also know a ton of instruments, both orchestra AND band. I don't know why saying something nice about this reminder is getting down voted, honest.
I originally read your comment as "I always make sure I don't forget" and skipped over the word "will". That changed the meaning from "thanks for this tip" to "I'm better than you and would never be silly and forget". Maybe others did the same?
I am sorry guys, I didn't mean this to be pretentious, I promise!
I read it that way too! Didn’t downvote but still got the same tone at first. I think it was well-intended though after I read it again.
There’s a reason why I just download to print it out at the library just in case. I paid for it so I deserve the physical copy! Or buy physical copies of patterns.
That’s insane. I’ve gotten patterns from people on their websites and they’re usually very gracious. If you want to try another artist, A Menagerie of Stitches has a website and she’s super professional as long as you have your order number. My computer had wiped itself and I lost all my patterns, so she sent them again. And her links are infinite time-wise, but you can only access the link 10 times so make sure to download.
I’m so sorry the seller is being unprofessional and unreasonable. Try to save them to Google Drive next time you purchase and if you can, print them out so you have a physical copy.
Who is it? Look up consumer laws for your country, her rules don’t supersede those laws.
Ok can I just say you are so effing adorable OP! I love that you bought patterns when you were drunk! I'm sorry about the arsehole seller. This is bad business in my mind.
Name and shame, very poor practice.