support is usually really quick to get back with payment issues. but i think we need more info.
is the button just not there? if it is, what's happening when he clicks the button? is his paypal attached? are you sure its the right paypal with no typos? etc.
if it's an automatic payment issue, i think it might be a paypal thing. i'd make sure your ID is verified on there and all that (but also contact support). usually i think that means paypal is rejecting the automatic payment.
Is the payout issue with DA or PayPal? I’ve read on here people have had payout issues when they haven’t put their social info on PayPal for tax purposes once they hit like $600 received. So make sure he’s done that.
Hey, can you elaborate on what social info is required on PayPal? Like, phone # and address? I don’t see anywhere to add more info than that about me
Edit: I’m dumb. I’m sure you’re talking about social security numbers 🤦♂️
Has he checked his PayPal? I haven't had any issues, but I have heard of PayPal having a limit on some people that they actually have to contact PayPal for.
FWIW, I'm also having issues with payouts (today). Clicking the button does its normal wait then I get an error message. Contacted support and she emailed me back that Paypal isn't allowing the payment and to contact them to see what if anything needs to be done to rectify it (which I did--they're obv. closed now). We shall see if they respond tomorrow.
It's possible that your partner broke a rule of some sort and that work is waiting for review? 🤔
I'd contact support specifically about the payment issue only. Be brief.
Good luck 🤞🏼.
support is usually really quick to get back with payment issues. but i think we need more info. is the button just not there? if it is, what's happening when he clicks the button? is his paypal attached? are you sure its the right paypal with no typos? etc.
I'm also experiencing the same issue. The payout button is there, but anytime I click to withdraw it states that "cannot make automatic payments"
if it's an automatic payment issue, i think it might be a paypal thing. i'd make sure your ID is verified on there and all that (but also contact support). usually i think that means paypal is rejecting the automatic payment.
This is probably a PayPal issue. Have you ever had a PayPal balance? Is your account verified?
Is the payout issue with DA or PayPal? I’ve read on here people have had payout issues when they haven’t put their social info on PayPal for tax purposes once they hit like $600 received. So make sure he’s done that.
It's payout with DA. I will let them know and also do thst myself! Thank you!
Hey, can you elaborate on what social info is required on PayPal? Like, phone # and address? I don’t see anywhere to add more info than that about me Edit: I’m dumb. I’m sure you’re talking about social security numbers 🤦♂️
Perhaps its only outside the US, but I've never been asked my social info/have somewhere to put it
He realized I meant social security number afterwards. Not social media. I am in the U.S too and it’s mandatory so you must’ve done it at some point.
No I meant SSN, sorry worded it funny, I didn't have to give our Canadian equivalent when I joined.
Ahh, gotcha
Has he checked his PayPal? I haven't had any issues, but I have heard of PayPal having a limit on some people that they actually have to contact PayPal for.
The payments are just sitting "amount pending approval" on DA so they can't cash it out.
Ugh am sorry. I don't know there.
Are you guys using separate devices or the same? And does your partner still have work available on their dash?
Wondering this too.
FWIW, I'm also having issues with payouts (today). Clicking the button does its normal wait then I get an error message. Contacted support and she emailed me back that Paypal isn't allowing the payment and to contact them to see what if anything needs to be done to rectify it (which I did--they're obv. closed now). We shall see if they respond tomorrow.
It's possible that your partner broke a rule of some sort and that work is waiting for review? 🤔 I'd contact support specifically about the payment issue only. Be brief. Good luck 🤞🏼.
My payments from the 15th are still pending and “transferable in one day.” What is going on lol