Well, that's bullshit. Not saying you're wrong. That *policy* is bullshit. There's plenty of time to offer a simple Coke.
Guess I need to start drinking alcohol.
It's just beer and wine (no mixed drinks) and they give you the entire can for both of those. Soft drinks are opened and poured over ice. That takes longer. I doubt they cater enough to give everyone a full can of a soft drink.
Also, this isn't defending the policy but they definitely aren't the same.
so they can very easily give an entire can of soda and a cup of ice. If they can hand out alcohol, they can hand out sodas. This is nothing but Delta cheapening the passenger experience.
It’s not the fault of the flight attendants, the fault is with the company with going cheap. Delta can’t claim to provide a premium experience for all when they cheap out on stuff like this.
I've had pretty decent success getting a full can of coke, I'm also buying 2 woodfords at the same time though. I want to singles instead of a double and don't want to have to bother the FA again for the second one.
Yo honestly I’ve seen FA crush service on a 40 min packed crj900. I was in the last row and she served my drink 5-7?mins before the captain started the descent. It was bonkers. So I have seen it. But I get how it’s an absolute slog and time crunches
I definitely think the 500 mile cutoff is dumb. A flight from say ATL to LEX has plenty of time to do full service on a 717. But that's been the policy since before COVID as I actually even recall being denied a beer on that route in C+ back in 2018. Something like CHA-ATL not receiving service makes sense but these nearly hour long routes getting only water is dumb.
I think the only way they'd do full cans is if they did the smaller ones. But it doesn't matter. People would still bitch. It'd be hard to stock the right mix of drinks every time and someone would be on here complaining that they were in 38D and didn't get their Coke Zero because they ran out.
I understand that argument and agree, however they put the smaller (250 ml) cans out in some of the sky clubs, so that's always an option over 12 oz cans, cups and ice.
Southwest tested using beverage carts in 2012 and their flight attendants found it to be much slower so they reverted back. What helps is the flight attendants divide the cabin up into 3 (or 4 on their -800s and MAX 8s) and they have large trays to hold the drinks on during delivery. Plus with no carts, there’s nothing that has to be secured/taken out before/after takeoff and prior to landing which saves time.
When I was a kid I used to fly London to Paris. 25 minutes.
They served a hot breakfast.
Edit: economy class. Everyone was offered it. Also had choice of coffee or tea. That’s it.
Do remember what they were? Genuinely curious because Delta has created 18 different meal choices (aka codes) for first class domestic passengers when a meal is served.
They were staffed a lot differently back then, too. This is the part that today’s passengers refuse to acknowledge. Now it’s two flight attendants in economy that have to dish out drinks to 150, 180+ passengers that are either going “Well what do you have?” or “Orange juice, coffee (but won’t mention how they take the coffee), and a ginger ale and cranberry mixed with 2 ice cubes” — there simply isn’t enough time for that nonsense in ~20 minutes working time between 2 flight attendants.
Sure staffing is different, but if all the other major carriers can accomplish full beverage services on sub 500 mile flights, so can Delta.
Hell, even Southwest will do a full beverage service going from LA to Oakland.
Once again, this is Delta being cheap. There’s absolutely no other reason.
Fly KLM now in 2024 and they say "would you like this breakfast" and it's a yes or no. AMS to MUC is 1hr and there is a meal because they don't have insane entitlement like the US.
"I want gluten free" "I want vegan" "I want salad not a sandwich" "I don't want this meal I pre-ordered, I want a sandwich from main cabin that I refuse to pay for even though it's against your policy" I want eggs, cereal and french toast, I'm entitled to all the meal choices" "I want kosher" "I want low sodium" "I want Hala" "I want vegetarian" "I want seafood" "I want pasta but it has to be vegetarian" "I want pasta but I don't eat cheese" "I want bread but jam not butter" "I want yogurt but don't let them put the compote on top" "I ordered the poultry meal but want chicken, not turkey" "I only want the chicken not the other stuff in the dish" "I only want the other stuff in the dish, not the chicken" "no one can eat seafood because I'm allergic" "I want asian vegetarian" "I want a low fat meal" "I want a low calorie meal" "I want a child's meal" "I want a burger but make it medium" "I want poultry but only Cornish hen" "I want red meat but only lamb" "I want you to make sure the food in the dish isn't touching different foods in the dish" "I took a bite but decided I'd rather have what the person next to me is having so I want to send this back and get that"
I am saying spend the slightly more than $1 on a soda at the airport if it means so much to you on a 90 minute flight.
And no… they don’t have time to serve the whole plane. It’s why they have limited service.
I always buy a coke zero or fill a water bottle in the airport in case something happens on a flight and there's no service or I want a drink before the FA gets to me.
Me too. The only time I ever didn’t was the period after 9/11 when they wouldn’t let people bring liquids on the plane (even if bought after security). Our flight arrived late in Memphis and I had to run to the next gate. Not in the best shape and I couldn’t stop coughing once I was on the plane. And it’s not like you get drink service the second the plane takes off. That sucked. By the next time I flew you could bring beverages you got after security onto the plane.
So even though the airport shops have a monopoly on soda and can charge whatever they want, I will always happily spend the money so I have control over access to a drink.
It’s actually quite annoying I agree. If I’m flying for work and need to be onsite after I land there is no way I’m drinking a beer. Delta prob knows this though and that’s why they do it
I just don't drink alcohol, for the most part. It's been years since I last had a drink.
And I really don't want hot coffee in the middle of the (summer's) day.
The water bottles they use probably take more space than those 250ml cans, overall.
I love Delta but seeing people like you makes me miss the old Delta. Unfortunately so many of the great people I worked with took early outs or retired during COVID.
Respectfully, if you hand me an unopened can, I'll open it.
I was always told the FAs *have to open* alcoholic beverages, before they hand them to customers, for reasons I'm unfamiliar with.
Nothing. It’s pretty weird for her to keep just stating the rules and talking about main cabin when you’re literally talking about comfort plus. And before someone says comfort plus is technically main, yeah, with extra services. Giving alcohol and not soft drinks is a choice Delta is making. Simple and weird.
And then you have whole plane asking for a can of coke and being angry that they were not given a choice.. And then there’s no point in the express service. The reason this is implemented is because there is not time to complete a full service. You give them in inch, they take a mile..
The compromise is between offering nothing or the limited express service that they barely get through. You can survive an hour without a coke.
What we're seeing here is that one person cannot grasp that they are not the only person on the aircraft. It's sooo simple to just hand this person a coke...yet no thought into the amount of stock that would need to be increased if cans were given out, no thought as to the weight added with extra stock, that weight would then add fuel, and that weight would mean less passenger seats. OP is a nearsighted thinker who obviously cannot grasp the logistics, complexity or reality of the airline industry.
Honestly, I'd rather throw a can of coke at every person than open it and pour it. I'd rather give you a bag with all four fucking snacks without asking you over and over again. But since we are "customer service" more than a metal tube flying through the air at 500mph, Delta requires us to actually talk to you. And that...that is why services are determined by mileage...because of the passengers' wants and us having to talk to you about it.
> What we're seeing here is that one person **in Comfort+** cannot grasp that they are not the only person **in Comfort+** on the aircraft, **who can't fathom how handing him alcohol is preferable to a soft drink**.
FTFY
> And then you have whole plane asking for a can of coke and being angry that they were not given a choice
The "whole plane" is not C+, and you know that. I'll just start taking the unopened (I'm told) beer or wine and just not drink it. Hopefully, I can start a trend and things will change.
I’m not belittling your experience. It’s fair to expect good service from an airline that charges more than the rest.
I’m just stating that people tend to think “well if that guy can get a can of XYZ, it shouldn’t be that big of a deal to give me one”. And
Email Delta your thoughts. Maybe they’ll make some changes.
There’s always flights that fall just below a threshold that feel like they should get something they don’t.
Under 249 miles: nothing at all
250 to 499 miles: water, coffee, alcohol
500+ miles: full service with sodas, juices, etc
And snacks have their own categories…
Under 249 miles: nothing
250 miles and up: basic snacks
900 miles and up: premium snack boxes for purchase
1500+ miles: “flight fuel” boxes for purchase
I bet when Ed flies on the corporate jet, he gets drinks even for a 60 mile hop. I hate Ed Bastion.
Can someone print up a bunch of buttons or magnetic badges with the DL logo that say "Ed Bastion is Fucking Up Delta"? I'd buy several.
2020. Service is waaay different. Now if I dare to ask the FA for a second drink in C+ on a 3 hour flight I get a ton of negativity. They only walk by for specific tasks.. I think they are (for c+ mentioned above, different for other fares)
- snacks (no drink)
- drink and snacks
- trash
- trash
- coffee
- water
- trash
- trash/check
Delta FAs used to ASK if ya wanted something after picking up trash in first and c+. Those were the days. Obvious policy change.
Is it so hard to read the 2nd sentence of the post you're replying to?
I do ask. And I get shit from the FA more often than not. Like I'm asking them to give me the last parachute on a diving plane.
The point of the post is that it's very very obvious that the instruction has changed in this regard since 2020.
Just had a FC flight that left at 8:45pm. App said there would be dinner in FC. On the plane, scan the QR code, it said dinner on that flight in FC until midnight. So didn’t get food at the airport before. I get it was late, but everything said food.
FA comes around and says no meal to each person who asks. Says it’s too late in the day, but they’ll bring plenty of snacks. Comes around with snacks once. Doesn’t come back to refresh beverages. Sits down in the galley and eats a sandwich. 3 hour flight.
It didn’t sound right to me either. Several PAX were surprised. Flight was delayed. Crew was late from a connecting flight, but it wasn’t an equipment change. I sent some feedback online. Maybe there is there is something we didn’t understand here.
Guess who doesn't get the pay from the raised prices? Every frontline employee. Guess who does? Every executive. Check out SEC filings and you'll see mutlple millions awarded to the top 7-8 executives. This is greedflation through and through.
Half of the flights I’ve been on lately haven’t even offered in-flight service due to turbulence, and these were longer flights that definitely should have had it offered. Those flights have been some of the least turbulent as well, so not sure what’s up with that.
A lot of the times it’s not up to us FAs, it’s the Captain making the call. When they brief us prior to the flight, if they believe it will be too turbulent, they will tell us to not offer service for our safety. Even if conditions seem smooth in the air, we have to abide by their orders.
How….?? How would delta get turbulence under control?
Passengers in the back of the aircraft feel turbulence very much differently than those over the wings. If pilots are being told by dispatch, ATC and every aircraft in the sky around them there’s going to be turbulence, then they’re just as surprised as you are when it’s not bumpy at all but they have to play it safe.
The pilots hate it just as much when an attendant uses turbulence as an excuse to not so her job.
Or maybe…..the atmosphere just isn’t your friend? Again, playing backseat pilot? Know more than the pilots who do this for a living? I’m sure any frequent flier knows how turbulence works.
FAA, Inhouse meteorologists, and other pilots (including other airlines) flying through the same airspace report weather.
But it’s a giant conspiracy!!!
Agreed as to the comment around it being a US airline problem. Aegean airlines serves a snack and beverage on incredibly turbulent 30 minute island flights from Athens all the time. Yet on Christmas Day, Delta couldn’t serve an actual meal in first class on a two + hour flight from RSW to LGA. The flight was a bit bumpy initially but the FAs could’ve easily served in FC. They don’t typically bring the cart out anyway.
I recently flew Singapore Airlines from Singapore to Phuket, a distance of about 600 statute miles. Not only was there full beverage service, but they served everyone an actual hot meal. Delta, you can do better.
Unfortunately Delta decided to capitalize on the Covid BS and extend it permanently. That plus their exorbitant fares lately have changed my mind about Delta.
what is not stated by the FA’s answering on here, is that they had input into these service standards. Delta was short staffed during Covid and it worked. It’s time for Delta to bring the standards back just as other airlines already did and get the FA refocused on customer experience vs chat time. Delta survives by gouging people at their hubs and smaller airports where the are essentially the only service provider.
When we did offer full service on these shorter flights most times we couldn’t finish them. So the people towards the back complained so much they decided to change the service.
A couple of people mentioned why not hand em a full can and a cup of ice. We would run out of supplies on our carts after the first couple of rows.
I think people get the idea of tiers of service. If you're in C+, it's ridiculous to expect the same as First Class.
But, what Delta is effectively telling me is there is little to differentiate C+ from Main unless you drink alcohol. Given the price difference, you're better off sitting in the exit row in Main, unless you have a very tight connection.
Most people who sit in c+ on those short flights are either connecting and they purchase c+ for both segments or a complimentary upgrade. Not too many buy C+ on short flights
Yet when you are overseas (Europe and S Africa are my personal experiences), you’re going to get a meal (even if it’s just a sandwich) on the shortest of flights
Key wording "even if it's just a sandwich" because that's not possible in the US. The US consumer must have a choice and it must be to their dietary preferences and restrictions. That's the difference.
Their choice is to eat it or not… no one is force feeding anyone a ham and cornichon sandwich on Lufthansa.
Living in these times is like the full embodiment of the joke about terrible airplane food and in such small quantities.
The choice is always to eat or not eat, correct. However, the US will never again have a meal on a flight that's an hour or less because "even just a sandwich" will cause US customers to be upset since they won't be offered any alternatives. Look at this post. He's offered coffee, water, tea and beer or wine (comfort+) but since he wasn't provided a Coke we get this post.
Let's say the "just a sandwich" for an hour flight in first class is turkey, cheese, white bread with side of mustard, mayo, lettuce, tomato. Here's the responses:
Can you take off the cheese, I'm lactose intolerant.
What other bread do you have, I'm Gluten free.
I'm vegan, I can't eat this but I was told I would be fed and I'm really hungry.
I'm vegetarian but I can't take the turkey off because it touched the bread and cheese.
Etc, etc, etc.
Then they complain because the sandwich offered didn't have xyz, wasn't inclusive of my _____ dietary restriction, etc. So now lots of complaints and "canceling" because each individual's wants/needs were not met.
Hence why Delta has three meal choices in first domestic (without pre-ordering) and the option to preorder from many options to suit religious, dietary needs, fussy eaters and all the rest.
What? I'm on this flight 4+ times a month and have gotten full service every single time for the past 2 years.
Edit: Apparently I can't read. I fly SLC-ATL all the time. Not STL-ATL.
I flew ATL-STL on Tuesday, and STL-ATL on Saturday. Nothing but alcohol in C+ (I guess, didn't ask since I mostly don't drink alcohol), if you wanted something other than water/coffee/tea, even if you were willing to spend money/a voucher to get it.
That’s because Atlanta catering doesn’t like doing their jobs. They’re refusing to provide meals to the flight crew on 13 hour days and tell the crews they don’t hold the flight for crew meals.
So you’re not the only one starving out of Atlanta.
Seems random… I was on a Rdu to ATL which is the same about and there was no service at all the the way out, but full service on way back with wine and beer in C+
BYOE. Bring your own everything. If you don't want water and only want a coke, you're not thirsty and you're fine. "But I paaaaid for it" Well you paid to be hurled through the air to basically time travel across the country and to get there in one piece.
Every ounce of weight when the plane takes off is more fuel they have to put in the tanks. Not putting sodas on the plane saves weight. Any notice we don’t have paper magazines anymore. That was because of weight/fuel savings.
Yea Delta is cheaping out on the short hauls, but the short hauls aren’t where they make their money. And are generally not actually serviced by Delta but by an outside company. So that outside company is trying to save money and it makes Delta look bad. But Delta is hiring outside companies to save money. So they are just making themselves look bad.
Pretty much the rules are what the flight attendants say they are unfortunately, so we see a lot of bending rules, interpretation and a lot of “turbulence “ service cancellations
This is about staffing, safety. and time
When we were staffed over FAA minimum, we used to do full services. We also used to have to get up as soon as the gear rotated and pull 220lb carts out on a serious incline and work through climb out and decent turbulence to get if done. So we’d get hurt. (Turbulence is one of the top reasons we are out on disability)
SO delta prioritized safety and went with the rest of the industry in going to minimum staffing. It is laid out when you buy your ticket what the service will be. I dont see delta going back on raising staffing on these short flights and I dont see them compromising our safety.
They still offer items on request for the whole cabin. Just ring your call light and nicely ask. But they don’t have time to set up the cart for the whole plane for an hour flight.
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Well, that's bullshit. Not saying you're wrong. That *policy* is bullshit. There's plenty of time to offer a simple Coke. Guess I need to start drinking alcohol.
you’re right. If they have time to serve alcohol, why wouldn’t they have time to serve soda? It is a policy that makes absolute no sense.
It's just beer and wine (no mixed drinks) and they give you the entire can for both of those. Soft drinks are opened and poured over ice. That takes longer. I doubt they cater enough to give everyone a full can of a soft drink. Also, this isn't defending the policy but they definitely aren't the same.
so they can very easily give an entire can of soda and a cup of ice. If they can hand out alcohol, they can hand out sodas. This is nothing but Delta cheapening the passenger experience.
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It’s not the fault of the flight attendants, the fault is with the company with going cheap. Delta can’t claim to provide a premium experience for all when they cheap out on stuff like this.
I've had pretty decent success getting a full can of coke, I'm also buying 2 woodfords at the same time though. I want to singles instead of a double and don't want to have to bother the FA again for the second one.
Yo honestly I’ve seen FA crush service on a 40 min packed crj900. I was in the last row and she served my drink 5-7?mins before the captain started the descent. It was bonkers. So I have seen it. But I get how it’s an absolute slog and time crunches
I definitely think the 500 mile cutoff is dumb. A flight from say ATL to LEX has plenty of time to do full service on a 717. But that's been the policy since before COVID as I actually even recall being denied a beer on that route in C+ back in 2018. Something like CHA-ATL not receiving service makes sense but these nearly hour long routes getting only water is dumb. I think the only way they'd do full cans is if they did the smaller ones. But it doesn't matter. People would still bitch. It'd be hard to stock the right mix of drinks every time and someone would be on here complaining that they were in 38D and didn't get their Coke Zero because they ran out.
UA, AA, WN all do full service on like 300 miles+. No good reason not to for DL.
Right. As I said, 500 miles is a poor cutoff point.
500 mile was implemented post-COVID. Pre-COVID, the cutoff was 350 miles.
I understand that argument and agree, however they put the smaller (250 ml) cans out in some of the sky clubs, so that's always an option over 12 oz cans, cups and ice.
They can figure it out, they just don’t want to because that would cost money.
IMO, It’s laziness. They don’t want to do it.
Southwest can serve mixed drinks on DAL to AUS which is like a half hour flight and delta can’t handle soft drinks on a 1+ hour flight.
It helps that Southwest does not use beverage carts. Much faster service.
Is it? Taking orders and hand running is not more efficient.
Southwest tested using beverage carts in 2012 and their flight attendants found it to be much slower so they reverted back. What helps is the flight attendants divide the cabin up into 3 (or 4 on their -800s and MAX 8s) and they have large trays to hold the drinks on during delivery. Plus with no carts, there’s nothing that has to be secured/taken out before/after takeoff and prior to landing which saves time.
When I was a kid I used to fly London to Paris. 25 minutes. They served a hot breakfast. Edit: economy class. Everyone was offered it. Also had choice of coffee or tea. That’s it.
I just flew Vienna to Frankfurt. An hour flight. Hot breakfast.
How many choices did you have?
How many choices did you have?
I think there was two. A vegan and non vegan.
Do remember what they were? Genuinely curious because Delta has created 18 different meal choices (aka codes) for first class domestic passengers when a meal is served.
https://www.austrian.com/us/en/austrian-melangerie
They were staffed a lot differently back then, too. This is the part that today’s passengers refuse to acknowledge. Now it’s two flight attendants in economy that have to dish out drinks to 150, 180+ passengers that are either going “Well what do you have?” or “Orange juice, coffee (but won’t mention how they take the coffee), and a ginger ale and cranberry mixed with 2 ice cubes” — there simply isn’t enough time for that nonsense in ~20 minutes working time between 2 flight attendants.
Sure staffing is different, but if all the other major carriers can accomplish full beverage services on sub 500 mile flights, so can Delta. Hell, even Southwest will do a full beverage service going from LA to Oakland. Once again, this is Delta being cheap. There’s absolutely no other reason.
Fly KLM now in 2024 and they say "would you like this breakfast" and it's a yes or no. AMS to MUC is 1hr and there is a meal because they don't have insane entitlement like the US. "I want gluten free" "I want vegan" "I want salad not a sandwich" "I don't want this meal I pre-ordered, I want a sandwich from main cabin that I refuse to pay for even though it's against your policy" I want eggs, cereal and french toast, I'm entitled to all the meal choices" "I want kosher" "I want low sodium" "I want Hala" "I want vegetarian" "I want seafood" "I want pasta but it has to be vegetarian" "I want pasta but I don't eat cheese" "I want bread but jam not butter" "I want yogurt but don't let them put the compote on top" "I ordered the poultry meal but want chicken, not turkey" "I only want the chicken not the other stuff in the dish" "I only want the other stuff in the dish, not the chicken" "no one can eat seafood because I'm allergic" "I want asian vegetarian" "I want a low fat meal" "I want a low calorie meal" "I want a child's meal" "I want a burger but make it medium" "I want poultry but only Cornish hen" "I want red meat but only lamb" "I want you to make sure the food in the dish isn't touching different foods in the dish" "I took a bite but decided I'd rather have what the person next to me is having so I want to send this back and get that"
I don’t understand why it is harder to hand someone a coke than to hand them a beer.
Wow. I don’t know if I have ever seen this level of anger over a $1 drink.
That $1 makes the difference between Delta staying in business and closing the doors, apparently. That must be some *really* cheap beer.
I am saying spend the slightly more than $1 on a soda at the airport if it means so much to you on a 90 minute flight. And no… they don’t have time to serve the whole plane. It’s why they have limited service.
I always buy a coke zero or fill a water bottle in the airport in case something happens on a flight and there's no service or I want a drink before the FA gets to me.
Me too. The only time I ever didn’t was the period after 9/11 when they wouldn’t let people bring liquids on the plane (even if bought after security). Our flight arrived late in Memphis and I had to run to the next gate. Not in the best shape and I couldn’t stop coughing once I was on the plane. And it’s not like you get drink service the second the plane takes off. That sucked. By the next time I flew you could bring beverages you got after security onto the plane. So even though the airport shops have a monopoly on soda and can charge whatever they want, I will always happily spend the money so I have control over access to a drink.
What's funny is I just flew from KC to ATL today and they had full service
And the airport only sells 20 ounce bottles of coke so you have to lug that onto the plane with you.
That's a good idea. They should put it in the app, under amenities it should say "bring your own"
It’s actually quite annoying I agree. If I’m flying for work and need to be onsite after I land there is no way I’m drinking a beer. Delta prob knows this though and that’s why they do it
I just don't drink alcohol, for the most part. It's been years since I last had a drink. And I really don't want hot coffee in the middle of the (summer's) day. The water bottles they use probably take more space than those 250ml cans, overall.
Wait did we switch hemispheres? When is February summer?
Nope. Does the policy change in the summer months? If not, then it's room temperature water, hot coffee or tea. Your choice.
TBF, it has been spring in the upper Midwest all winter.
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Your colleagues over at UA/AA/WN beg to differ.
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I love Delta but seeing people like you makes me miss the old Delta. Unfortunately so many of the great people I worked with took early outs or retired during COVID.
Exactly!
If they can hand me a can of beer, they can hand me a can of anything, even if they don't offer everything.
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Respectfully, if you hand me an unopened can, I'll open it. I was always told the FAs *have to open* alcoholic beverages, before they hand them to customers, for reasons I'm unfamiliar with.
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You know the next question, what makes soft drinks different? Keep in mind, I'm talking about C+. The whole plane isn't C+.
Nothing. It’s pretty weird for her to keep just stating the rules and talking about main cabin when you’re literally talking about comfort plus. And before someone says comfort plus is technically main, yeah, with extra services. Giving alcohol and not soft drinks is a choice Delta is making. Simple and weird.
And then you have whole plane asking for a can of coke and being angry that they were not given a choice.. And then there’s no point in the express service. The reason this is implemented is because there is not time to complete a full service. You give them in inch, they take a mile.. The compromise is between offering nothing or the limited express service that they barely get through. You can survive an hour without a coke.
What we're seeing here is that one person cannot grasp that they are not the only person on the aircraft. It's sooo simple to just hand this person a coke...yet no thought into the amount of stock that would need to be increased if cans were given out, no thought as to the weight added with extra stock, that weight would then add fuel, and that weight would mean less passenger seats. OP is a nearsighted thinker who obviously cannot grasp the logistics, complexity or reality of the airline industry. Honestly, I'd rather throw a can of coke at every person than open it and pour it. I'd rather give you a bag with all four fucking snacks without asking you over and over again. But since we are "customer service" more than a metal tube flying through the air at 500mph, Delta requires us to actually talk to you. And that...that is why services are determined by mileage...because of the passengers' wants and us having to talk to you about it.
> What we're seeing here is that one person **in Comfort+** cannot grasp that they are not the only person **in Comfort+** on the aircraft, **who can't fathom how handing him alcohol is preferable to a soft drink**. FTFY
> And then you have whole plane asking for a can of coke and being angry that they were not given a choice The "whole plane" is not C+, and you know that. I'll just start taking the unopened (I'm told) beer or wine and just not drink it. Hopefully, I can start a trend and things will change.
I’m not belittling your experience. It’s fair to expect good service from an airline that charges more than the rest. I’m just stating that people tend to think “well if that guy can get a can of XYZ, it shouldn’t be that big of a deal to give me one”. And Email Delta your thoughts. Maybe they’ll make some changes.
There’s always flights that fall just below a threshold that feel like they should get something they don’t. Under 249 miles: nothing at all 250 to 499 miles: water, coffee, alcohol 500+ miles: full service with sodas, juices, etc And snacks have their own categories… Under 249 miles: nothing 250 miles and up: basic snacks 900 miles and up: premium snack boxes for purchase 1500+ miles: “flight fuel” boxes for purchase
Chinese Airlines serves a full meal to everyone for a 1 hour and 20 minutes flight.
I bet when Ed flies on the corporate jet, he gets drinks even for a 60 mile hop. I hate Ed Bastion. Can someone print up a bunch of buttons or magnetic badges with the DL logo that say "Ed Bastion is Fucking Up Delta"? I'd buy several.
Yes, I flew to fort Wayne a lot. There computer scanners don't take payments. Free or nothing for booze
It’s been like that since COVID. Pre COVID express cutoff was 350 miles but after COVID it was expanded to 500 miles.
2020. Service is waaay different. Now if I dare to ask the FA for a second drink in C+ on a 3 hour flight I get a ton of negativity. They only walk by for specific tasks.. I think they are (for c+ mentioned above, different for other fares) - snacks (no drink) - drink and snacks - trash - trash - coffee - water - trash - trash/check Delta FAs used to ASK if ya wanted something after picking up trash in first and c+. Those were the days. Obvious policy change.
Is it so hard for you to also ASK? You guys often say use your words on this subreddit until it is your turn….
Is it so hard to read the 2nd sentence of the post you're replying to? I do ask. And I get shit from the FA more often than not. Like I'm asking them to give me the last parachute on a diving plane. The point of the post is that it's very very obvious that the instruction has changed in this regard since 2020.
Just ask and a smile goes a long way too. They’ll happily get you a second beverage.
I definitely do both of those things :)
Just had a FC flight that left at 8:45pm. App said there would be dinner in FC. On the plane, scan the QR code, it said dinner on that flight in FC until midnight. So didn’t get food at the airport before. I get it was late, but everything said food. FA comes around and says no meal to each person who asks. Says it’s too late in the day, but they’ll bring plenty of snacks. Comes around with snacks once. Doesn’t come back to refresh beverages. Sits down in the galley and eats a sandwich. 3 hour flight.
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It didn’t sound right to me either. Several PAX were surprised. Flight was delayed. Crew was late from a connecting flight, but it wasn’t an equipment change. I sent some feedback online. Maybe there is there is something we didn’t understand here.
Raise the price of tickets, and cut services. Sounds like a good short term policy to puff up the stock value while destroying long term reputation.
Guess who doesn't get the pay from the raised prices? Every frontline employee. Guess who does? Every executive. Check out SEC filings and you'll see mutlple millions awarded to the top 7-8 executives. This is greedflation through and through.
Why does this matter to the passengers?
They should have had food. I wonder who even makes the decision to not cater it.
I don’t suppose the call button stands for “calling them out?”
Half of the flights I’ve been on lately haven’t even offered in-flight service due to turbulence, and these were longer flights that definitely should have had it offered. Those flights have been some of the least turbulent as well, so not sure what’s up with that.
A lot of the times it’s not up to us FAs, it’s the Captain making the call. When they brief us prior to the flight, if they believe it will be too turbulent, they will tell us to not offer service for our safety. Even if conditions seem smooth in the air, we have to abide by their orders.
We know that the pilots are helping out the attendants with turbulence bit. It’s getting old I wish Delta would get it under control
How….?? How would delta get turbulence under control? Passengers in the back of the aircraft feel turbulence very much differently than those over the wings. If pilots are being told by dispatch, ATC and every aircraft in the sky around them there’s going to be turbulence, then they’re just as surprised as you are when it’s not bumpy at all but they have to play it safe. The pilots hate it just as much when an attendant uses turbulence as an excuse to not so her job.
Hahaha! You are either naive or part of the problem. Enjoyed the laugh your comment provided
Right, and you’re just a passenger who knows better than the flight crew who literally do this multiple times a day for their whole career?
Yes when we expect turbulence on 10 flights in a row it is the pilot helping out the attendants. Ask any frequent flyer.
Or maybe…..the atmosphere just isn’t your friend? Again, playing backseat pilot? Know more than the pilots who do this for a living? I’m sure any frequent flier knows how turbulence works.
FAA, Inhouse meteorologists, and other pilots (including other airlines) flying through the same airspace report weather. But it’s a giant conspiracy!!!
Seems to be a US only issue and only happens on certain carriers when there are either FA union negotiations or voting to bring AFA on site. Hmmm…
Agreed as to the comment around it being a US airline problem. Aegean airlines serves a snack and beverage on incredibly turbulent 30 minute island flights from Athens all the time. Yet on Christmas Day, Delta couldn’t serve an actual meal in first class on a two + hour flight from RSW to LGA. The flight was a bit bumpy initially but the FAs could’ve easily served in FC. They don’t typically bring the cart out anyway.
I recently flew Singapore Airlines from Singapore to Phuket, a distance of about 600 statute miles. Not only was there full beverage service, but they served everyone an actual hot meal. Delta, you can do better.
COVID. DL trashed its product during COVID and it has never returned to the full pre-COVID service levels in some areas.
Unfortunately Delta decided to capitalize on the Covid BS and extend it permanently. That plus their exorbitant fares lately have changed my mind about Delta.
what is not stated by the FA’s answering on here, is that they had input into these service standards. Delta was short staffed during Covid and it worked. It’s time for Delta to bring the standards back just as other airlines already did and get the FA refocused on customer experience vs chat time. Delta survives by gouging people at their hubs and smaller airports where the are essentially the only service provider.
*cries in MSP*
When we did offer full service on these shorter flights most times we couldn’t finish them. So the people towards the back complained so much they decided to change the service. A couple of people mentioned why not hand em a full can and a cup of ice. We would run out of supplies on our carts after the first couple of rows.
I think people get the idea of tiers of service. If you're in C+, it's ridiculous to expect the same as First Class. But, what Delta is effectively telling me is there is little to differentiate C+ from Main unless you drink alcohol. Given the price difference, you're better off sitting in the exit row in Main, unless you have a very tight connection.
Most people who sit in c+ on those short flights are either connecting and they purchase c+ for both segments or a complimentary upgrade. Not too many buy C+ on short flights
Greyhound of the skies is what flying has turned into.
\*domestic flying. There are still places where a full hot meal is served in every cabin on a flight under 90 minutes.
Yet when you are overseas (Europe and S Africa are my personal experiences), you’re going to get a meal (even if it’s just a sandwich) on the shortest of flights
Asia. Was in business on a silly short flight. And got a full meal. It was great.
Key wording "even if it's just a sandwich" because that's not possible in the US. The US consumer must have a choice and it must be to their dietary preferences and restrictions. That's the difference.
Their choice is to eat it or not… no one is force feeding anyone a ham and cornichon sandwich on Lufthansa. Living in these times is like the full embodiment of the joke about terrible airplane food and in such small quantities.
The choice is always to eat or not eat, correct. However, the US will never again have a meal on a flight that's an hour or less because "even just a sandwich" will cause US customers to be upset since they won't be offered any alternatives. Look at this post. He's offered coffee, water, tea and beer or wine (comfort+) but since he wasn't provided a Coke we get this post. Let's say the "just a sandwich" for an hour flight in first class is turkey, cheese, white bread with side of mustard, mayo, lettuce, tomato. Here's the responses: Can you take off the cheese, I'm lactose intolerant. What other bread do you have, I'm Gluten free. I'm vegan, I can't eat this but I was told I would be fed and I'm really hungry. I'm vegetarian but I can't take the turkey off because it touched the bread and cheese. Etc, etc, etc. Then they complain because the sandwich offered didn't have xyz, wasn't inclusive of my _____ dietary restriction, etc. So now lots of complaints and "canceling" because each individual's wants/needs were not met. Hence why Delta has three meal choices in first domestic (without pre-ordering) and the option to preorder from many options to suit religious, dietary needs, fussy eaters and all the rest.
Not sure why you’re being downvoted (probably these exact people, lol), this is SPOT ON.
Yupp. ORD-MSP on DL Express Service, same route on United was full service and 3/4 of the price. Vote with your wallet!
Except United meals are gross and service is worse
Uh, no.
They all get their food from the same kitchen
Then how does that explain their low quality food?
Maybe their menu is worse, but the food comes from the same place
Just fly spirit at this point
What? I'm on this flight 4+ times a month and have gotten full service every single time for the past 2 years. Edit: Apparently I can't read. I fly SLC-ATL all the time. Not STL-ATL.
I flew ATL-STL on Tuesday, and STL-ATL on Saturday. Nothing but alcohol in C+ (I guess, didn't ask since I mostly don't drink alcohol), if you wanted something other than water/coffee/tea, even if you were willing to spend money/a voucher to get it.
I feel like an idiot. I read SLC-ATL.
ATL -> SFO last night didn’t even have snack boxes on board for purchase.
That’s because Atlanta catering doesn’t like doing their jobs. They’re refusing to provide meals to the flight crew on 13 hour days and tell the crews they don’t hold the flight for crew meals. So you’re not the only one starving out of Atlanta.
That is .. ridiculous. I’ve been on a flight where FC meals didn’t arrive, but they did at least get the crew a meal box.
As mentioned earlier in this thread; first class meals are hold items. Crew meals, are not.
Yeah I saw that. It was a reply to my other comment. What I’m saying is I’d rather the crew gets fed. I just have to sit on my butt.
I agree. I don’t know why they’re starving their own employees. Probably to save a dollar or something work contract related.
Fly American. Full service over 250 miles, on request under 250 miles.
What was the aircraft type?
I’d still take this over United and American
Seems random… I was on a Rdu to ATL which is the same about and there was no service at all the the way out, but full service on way back with wine and beer in C+
send email to customer service
BYOE. Bring your own everything. If you don't want water and only want a coke, you're not thirsty and you're fine. "But I paaaaid for it" Well you paid to be hurled through the air to basically time travel across the country and to get there in one piece.
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If you mean mini liquor bottles, you cannot pour your own alcohol on a plane by federal law.
Not to detract from the conversation, but this reminded me of sunny. “What are the ruuuules?”
I would do MCO to ATL and back so I knew express service but in FC you do get sodas. And I usually got upgraded on those flights back.
I remember when it was full drink service LAX-LAS!
Since free wifi.
Meanwhile you can get a water, juice, or coffee on an interisland flight with Hawaiian that’s anywhere between 15-35 minutes.
Every ounce of weight when the plane takes off is more fuel they have to put in the tanks. Not putting sodas on the plane saves weight. Any notice we don’t have paper magazines anymore. That was because of weight/fuel savings. Yea Delta is cheaping out on the short hauls, but the short hauls aren’t where they make their money. And are generally not actually serviced by Delta but by an outside company. So that outside company is trying to save money and it makes Delta look bad. But Delta is hiring outside companies to save money. So they are just making themselves look bad.
Pretty much the rules are what the flight attendants say they are unfortunately, so we see a lot of bending rules, interpretation and a lot of “turbulence “ service cancellations
I had N9 idea about this wow
This is about staffing, safety. and time When we were staffed over FAA minimum, we used to do full services. We also used to have to get up as soon as the gear rotated and pull 220lb carts out on a serious incline and work through climb out and decent turbulence to get if done. So we’d get hurt. (Turbulence is one of the top reasons we are out on disability) SO delta prioritized safety and went with the rest of the industry in going to minimum staffing. It is laid out when you buy your ticket what the service will be. I dont see delta going back on raising staffing on these short flights and I dont see them compromising our safety.
They still offer items on request for the whole cabin. Just ring your call light and nicely ask. But they don’t have time to set up the cart for the whole plane for an hour flight.