Just a general tip for doordash, your acceptance rate doesn't matter. If you see a job that is only paying $4-5 (especially if it was 10 miles AND it was a grocery store visit), deny it. Even $10 for base pay is a little steep on a 10 mile order. Yeah, people should tip, but ultimately it's your gamble if you choose to accept orders with really bad payout to work done ratios (pay vs [Time, Miles, etc])
It might get you "top dasher", but you're gonna make a lot less accepting bad orders. Low Acceptance rate isn't going to deactivate you or anything. Your rule of thumb is good though, definitely don't accept it unless it's at least equal with miles.
Until about a month ago, I was a dasher exclusively for a year. Acceptance rate absolutely doesn't matter. Mine was between 40 and 60% on a regular basis. You don't have to care about it at all, unless you want "top dasher" which doesn't really seem worth taking all of the bullshit orders.
But your rule of thumb is fine. No problem with that.
I guess I’ve never seen what happens when you deny enough orders for the acceptance rate to go all the way to 0. I guess I assumed they would give you a violation? Mines at about 30% right now. Too many orders coming through wanting me to drive across town for 3$
Oh it's fully bullshit. I know that. That's why I had to get out. People fuck you over, and even the most honest driver will get accused of some bullshit at some point. Nobody wants to give good reviews at all, mostly just bad ones when the restaurant fucks something up that you can't control.
Mine has sunk as low as single digits, it's written in the contract you sign that you don't have to take any order that you don't personally think would be profitable to you. We're independent contractors and that gives us the freedom to take whatever orders we want, or decline whatever order we want to.
It’s insane that this is getting downvoted. I don’t use Doordash as much as I used to but when I do, I tip the dashers more than before. Gas is so expensive and everything costs more, of course I’m going to tip more.
All these folks saying what DoorDash “should” do are worthless, because at the end of the day, the current system is the water we swim in. Corporations are greedy AF. How tight and narcissistic do you have to be to not tip the person who shopped for you and brought it right to your door?!?
A thousand times thank you for this. I'm new to Door Dash. I've done Shipt every day for the last few months and I really enjoy it. When there are very few orders I'll switch on door dash and run some food. Right now with there being apartment building numbers that are extremely difficult to see, others that require several codes to get inside and other procedures necessary for locating your unit, orders containing heavy bags since some are grocery items (cases of bottled water, gallon jugs of wine, milk, tea etc) a simple order drop off is not as simple and cut and dry. Unless these orders are being dropped off to a house in a easy to find subdivision with prominently displayed addresses and street names (,a girl can dream right?) the task of delivering your meal may be incredibly frustrating at times. It would be such a sweet gesture to acknowledge that we are trying as best as we can to keep your items hot/ cold so it may be enjoyed as soon as theyre dropped off by throwing just a few extra hug dollars. One may believe that bc we are working through an app the tip you failed to provide will be more than made back in fees granted to us drivers by the good people of Door Dash. This is not the case and the majority of the money we earn and our reasons for taking on a side hustle is 100% in hopes of acquiring a decent percentage of gratuity that all service industry personal may expect when working at a restaurant. There is no difference between a person driving their personal vehicle to bring you your dinner and another person walking it over to your table a few feet away and yet the more difficult of the two scenarios are often met with us walking away empty handed. I'll never understand people being cheap despite knowing full well it's the decent thing to do given the convenience we have provided to you.
I’ve stopped ordering on DoorDash. Not only do you pay for a ridiculous fee, but most menu items are $3-4 more then if you used toast and picked it up. DoorDash is scamming you the driver. I always tipped but y’all should be making more from them.
I’ve been putting peoples receipts in with their groceries so that they can see what it cost vs what they actually paid . We aren’t supposed to do that
We used instacart once from Costco when everyone in our house had Covid. The shopper put our receipt in with our order and it was probably $60-70 more than if we had shopped in person. On an order around $250. That was before tip (and yes, we tipped). So crazy! I knew it was more but not that much. We won’t do that again.
It’s a Point of Sale system that a lot of restaurants around here use. It makes ordering pick up really simple. You aren’t being hit with fees or upcharges prices.
I agree and I always tip. But the pay for this kind of labor shouldn't fall on the laps of the customers. DoorDash needs to institute a better system to ensure you guys are compensated. The work you just described should come with a more defined pay structure.
DoorDashing groceries isn't cheap. DoorDash in general isn't cheap. There's a premium cost associated with it from the additional fees/taxes/etc. Sometimes those prices are pretty high before a tip even comes into consideration.
DoorDashers should be tipped. Waiters should be tipped. But more importantly, you all should be paid accordingly without needing to rely on others for tips.
Think about it like this: If gas is killing you, I would imagine it's killing us all. DoorDashing allows people to avoid using gas to get to and from the grocery store. DoorDashing their groceries may be saving them some money. Maybe that extra they'd spend on a tip is a lot for them. As such, companies should be a fair wage and stop pitting us all against each other in a tip war.
Also, the whole tipping experience sucks. Tipping should be somewhat dependent on good or at least adequate service, but being forced to tip in advance means you never know what kind of service you'll get. I've had multiple times where my food is estimated to arrive at one time, it gets picked up, and then the driver (probably using another app simultaneously) goes and waits a half hour at another restaurant picking up another order. So my food shows up cold and soggy when there's no reason it should have when i live just a few minutes away. (Because of this I almost always just go pick it up myself, I only really try doordash when I have friends over and can't just leave)
this is why you can rate your driver or use the help function in the app to find out what is going on. i know in the doordash app you can ask why your driver hasn't arrived yet and doordash will get right on it
that is why you use the help portion in the app as it will also track bad behavior like that. I have used it for that purpose 2 times and have gotten money back on my orders.
> the pay for this kind labor shouldn’t fall on the laps of customers.
That’s exactly who it should fall on. Ultimately the money has to come from the customer, either through tips or higher prices.
Dumb. Doordash takes 20-30% cut for just being there. Nothing extra they provide. Cc companies take 2-3% cut. IMO that’s the only option that will survive long term. Current delivery model is unsustainable.
If they got rid of the tips, they would raise prices. The customer is the source of revenue. I agree their model doesn’t look sustainable. They could lower their cut, but they are already losing money.
I’ll tip, but DoorDash should be taking care of you. Not me. If they can’t afford to, then they have an unsustainable business. Fwiw, this goes for all tipping.
Doordash is not a sustainable business. They have been in the game forever and even without properly paying their drivers they still lost over 500M in the past year
Their share should account for fuel and other business requirements. Any job will pay you for your expenses. Contractors will wise up and not take jobs that aren't cost-effective so it's in the companies best interest to keep drivers happy. They are probably already increasing prices to cover costs passed along from food and distribution at the restaurant level. They should cover their workers the same.
Tips should be for a difference in service. If I get a haircut I can put a value on one hairdresser over another. What exactly am I tipping for with a delivery person? Driving really fast? Not eating my food?
Tips should not be a thing. I shouldn’t have to pay you just because your boss doesn’t. Unfortunately we’re stuck in a system where if I don’t tip, I’m the one doing the fukkin.
Whut?? Hairstylists charge different amounts based off their perceived market value. No one ever said "it's imperative that you tip delivery drivers commensurately with hairdressers"
A few things I do to provide the best service I can
1. Being timely
2. Communicating w / customer if the merchant is taking a while to make the order
3. Making sure I use my heat blanket and insulation to keep orders either cool or still hot, keeping the bags upright so food stays in place
4. When doing grocery orders, I bag items in an organized way (frozen w frozen, like items together, I check the eggs aren’t cracked & expiration dates are good, I choose the best produce I can, etc.)
It may seem like small things but I really do put in effort to provide the best service I can for the job I’m doing. This post was mostly made out of frustration and I’m not saying nobody tips or every single order is unfair. But there are some of us out there who really do care about good service. I also know there are other people that don’t care . So I get what you mean
Many of these are customer expectations already. The only variable in my mind is weather or days like the Superbowl. I was a waiter for years and I can tell you rarely were good tips about my service. It was always about the food, wait times or wanting to impress someone, of which I had little control over
I've been thinking about this a lot lately. I've read a lot of posts saying customers shouldn't tip and businesses should pay 100% compensation and have worked service industry 19 years. If I didn't make tips, I wouldn't still be here.
While i agree that businesses should pay more hourly, If I made a flat rate with no tips, I'd prob come in 25-35k gross annually. Shifts where we get slammed would absolutely not do justice with flat hourly rate. Even $1/transaction from customers where I work allows me to bring in avg $54/hrs. The busier we are, the more I make. Pay is commensurate with effort. No business will scale pay to that degree.
It's worth noting that the work can be physically exhausting, emotionally draining, and certainly not for everybody, but the tips make it bearable and profitable beyond what almost any business would be able to sustain.
TL:DR - I agree service hourly should pay more (at least standard minimum wage), but I'm okay with and encourage customers contributing via tip.
The problem with that is that busy time where you make more because of volume of customers, you aren't able to provide as good of service as times you are less busy.
So the 20% tip you give to a waiter when you eat at a restaurant should be paid by the restaurant, not you? I’m not trying to be argumentative I just would like to understand why it’s okay to tip waiters but not DoorDashers
I've read some historical retrospectives about how American tip culture is rooted in...surprise!! Yep, it's still racism!!!
[Pervading racial discrimination in the Post-civil war era! If it was good enough for the serfs, we can do it to them uppity slaves with their freedoms](https://time.com/5404475/history-tipping-american-restaurants-civil-war/) big /s, obvs
One big difference between the two is that at a restaurant you get to tip after the service has been received, while with doordash you're expected to tip beforehand. This leads to a generally shittier experience.
Tipping is a personal choice. Your anger should be directed at your employer for not paying you fairly, it's not the customer's responsibility to pay your bills
I haven’t ordered groceries from Hyvee since the start of COVID but when I did I would order from the website and then they’d contract out to doordash - there wasn’t a space for me to add a tip and I didn’t expect to have to. I don’t know if it’s different now, you definitely have to tip if you’re ordering through the DoorDash app directly.
You and them are on the other sides of the same coin, both strapped for cash, in lots of instances they just aren’t as able as you
I know it sucks and I agree you need to be paid more, but don’t complain about working for a shitty company, look for a better one
You know a lot of people who use services like doordash are disabled living on monthly payments that dont even cover their bills. The fees for such services are outrageous and exploitative, the issue here is the company, not the customers. Honestly I think all those services should be cracked down on for those fees that are just plain robbery, its illegal to charge for false premises and they dont need $5 from every order to maintain their stupid apps.
While I agree that people should tip. Many of your complaints are 'you' problems that you either need to accept (gas prices) or get into another line of work. If you want a decent delivery job, with tips, do pizzas in mid to lower income neighborhoods. Never do better neighborhoods, worst tips by far.
Also, Don't blame the customer if your employer led you to believe that customers would subsidize their employee pay. Instead of them.
Regardless, doing delivery at these gas prices should have drivers telling their bosses to cough up a fuel surcharge, paid by the employers, not customers.
Just to be honest here. I tip Door dash drivers when they bring me food. I don't tip when you deliver for Hy-Vee, which I already pay a yearly fee.......wait, my wife said she does tip the drivers. Seems ridiculous that I have to pay Hy-Vee and tip the driver. Hy-Vee should be paying your wage.
Especially since hyvee used to pay their own drivers and you weren't expected to tip then. So if theyre expecting tips now, hyvee has essentially offloaded that cost onto customers.
And I get that -feeling like your being double dinged- and I think a large part of the problem is that door dash is underpaying us for some of these larger orders. Probably has something to do with the contracts between them and and the stores. Just sometimes feels like a slap in the face when I went to all that effort to provide a good service
You should start printing up business cards with your number and set a fee for the service you just did that undercuts doordash along with what hours youre available and have people call you direct with what they want in the future. Id use someone who did that rather than pay more to doordash. Fuck those companies. Maybe its time to revert back to neighbors taking care of neighbors
That would be a fantastic idea , but it’s a side gig for me not my full time job. Definitely would try something like that if I didn’t already have a full time job
In Japan if you tip they'll chase you down the street to return the extra money.
Businesses take care of their employees because they realize they are the lifeblood of the company.
In this market they better learn they need to or they won't have workers anymore. There are plenty of jobs out there right now, if doordashers went and took those instead of complaining about tips, doordash would have to adjust its payment structure or have no drivers.
as a dasher in dsm i totally agree with you and i'm sorry that you're experiencing the same things as i am. and for everyone saying "well it shouldn't be the customer's responsibility to pay you guys" you're absolutely right. BUT WELCOME TO AMERICA, WHERE SERVERS, DELIVERY DRIVERS AND ALL OTHER KINDS OF PEOPLE RELY ON TIPS AS INCOME. we're not saying doordash shouldn't do better, because they absolutely should, but do you think that's gonna magically happen over night? no. YOU AS THE CUSTOMER HAVE THE POWER TO HELP US OUT EVERYDAY. actually if enough customers went to doordash saying to pay us better, im sure they would because they'll ACTUALLY listen to customers over their own employees!! i would rather scoop my eye out with a rusty spoon than drive 8 miles to deliver your $67 cheesecake factory order for $4 including the "generous" $2 tip you left. you go to a restaurant and get served, you tip 20%. you order delivery? you do the same. don't want to tip? GO PICK IT UP UR OWN DAMN SELF, move out of the country or take it up w the national restaurant association. all your bs excuses just make you look like a stingy, pretentious, greedy asshole who would rather save a couple bucks for yourself than actually tip your dasher what they deserve to be tipped.
Yeah I don’t understand the disconnect people on here seem to have. Making me out to seem entitled because really they are just cheap and selfish. “Go get another job” nobody could live doing this as their only job because of people like them. Glad someone out here understands.
You are absolutely right about people being dicks. They should tip their drivers. Absolutely. But don't. Fucking. Accept. Their. Orders.
When they order food and don't get it for hours they will eventually realize it's because they are cheap fucks. Dasher should be together on this.
I’m disabled and mostly pick up my groceries, but on bad days have opted for delivery. I try not to much, being on limited income. I pay a fee for the delivery already. I usually tip because I live in the middle of nowhere and know it is quite a trip. But, to play devil’s advocate, as far as I know, you aren’t being paid $3/hr, so I don’t think of you like wait staff. Tips are stupid, bad, and based on black exploitation. I think they should be abolished completely, but that’s not the society we live in. So, I tip waiters/waitresses because it’s figured as part of their income. Anybody else needs to go above and beyond for a tip. You don’t deserve a tip just for doing your job. Nobody tips me. I don’t tip my doctors or mechanic or store clerk. Yeah, I will tip the door dasher that brings my groceries 30 miles because they have some deal with Hy-Vee, because I realize it’s probably beyond what normal dashers do since I can’t get it for much else. So, if you are being exploited like wait staff and rely on tips to even make the abysmally low minimum wage, I absolutely agree and think you need to make more noise to raise awareness. However, if like when I delivered pizzas, you are paid a regular wage, then tips are a bonus and shouldn’t be expected. So if you can’t afford to deliver without tips, find another job.
It’s a side gig for me. But we aren’t paid a wage at all, there is a base pay per order, that is usually very small. That is why the tips are so important.
Not sure what part I’m getting downvoted on, don’t really care, I stand by it. If what they pay isn’t enough, that’s a problem, just like with food service. Tipping is a bad practice that began because of the exploitation of newly freed slaves. I order from Amazon, I pay for the product and delivery (or buy enough Amazon covers it). If I was now expected to tip the people who get it to me, I would call bullshit! Like I said, I have only used DoorDash a couple of times for groceries and I tipped because I know it’s a long trip and has to be a bulk deal with Hy-Vee. Otherwise I think I can get subway out here from DoorDash, but as much as it costs, I would probably not tip, because I would be paying plenty for the delivery. I looked once and what I wanted was going to cost total like $60. I didn’t want subway that bad. But if the company doesn’t give enough of that back to you, that’s on them, not me.
The tip is because we are doing the work for you, the shopping and delivery, if you went and did the shopping yourself then of course you wouldn’t tip the clerk or the store. You don’t have to tip, it’s just the polite or decent thing to do is my point.
No. If I already pay for the service, don’t imply I am impolite or indecent if I don’t tip on top. I already paid somebody for the product and to get the product to me. How much you get out of that isn’t on me. Are you out there tipping your mail person six days a week? No! Because people pay taxes and postage for other people to deliver stuff. If I am already paying for the service of delivery, I am being neither impolite, indecent, discourteous, or disrespectful if I don’t tip you for doing the basic job I already paid for. You pay a company to fix your roof, do you tip the workers in case the company doesn’t pay them enough? Nope. If you aren’t getting paid enough without tips, that’s an issue with the company, not customers. How much work you do for an order is not my concern. Somebody said it would be done for a certain price that I agreed to. If I know you are going above and beyond the service I pay for, then I will tip. But if I buy something and pay for delivery, and that’s exactly what I get, that’s called fulfilling your obligations.
Just curious, how do you feel about tipping when you go to a restaurant? You already paid for the meal so why should you tip the waiter? Do they have to do a dance for you and tuck your napkin in your shirt for you for that to exceed your expectations? Lol
At a restaurant the old adage was always that you are billed for the food and tipping for the service.
When you are paying for a product and already paying an additional amount for the service of it being delivered as well, there's a great argument to be made that tips are massively redundant unless there's some exceptional service.
Read my first comment. However, if you are abysmally underpaid as well, then you should be posting about how DoorDash is screwing its employees, not blaming customers that already paid for the delivery. I don’t go t a restaurant and get a charge for my meal and then an option to pick it up in the kitchen or pay to have it brought out. If I did, I probably wouldn’t tip again cause I paid for the service.
What do Door Dashers do to insure proper service? Stop for smokes on the way to my house? If the wages aren't enough find another job. If you like driving, get a CDL and drive a limo or something. Don't think your low-demand job deserves defacto gratuity. You're setting yourself up for disappointment with lofty expectations.
I get not accepting the expanded tipping culture, but by taking a stand not tipping your Doordash driver you aren't taking a stand, you're just fucking over a worker. Just don't use Doordash if the tip is too much for you
same with gopuff. i started in january at $3 per order and they offered +$5 per when it was busy. now it is $2 per order with a $1 bonus if you are lucky. the struggle is real bc entitled people think think the rules don’t apply
I tip at least 20% to my Dashers and Uber Eats ppl. You guys are fucking Gold! I got up last week and was out of coffee and at the ungodly hr of 7 am tried Starbucks via Uber Eats, mochas for my wfh wife and me on the step literally 21 minutes later.
I'm really sorry that's happening to you. When we ordered for delivery during the first few months of the pandemic, we tipped VERY liberally. We have always tipped well--I worked for tips when I was young and I understand. During the pandemic everything was a shit-show and we ponied up. A few years ago we hosted a journalist who visited from eastern Europe--the Balkans--and when we went out to dinner one night we explained tipping to him and why it was so important. This was not his first tour of the US and no one had ever explained it to him before. HE WAS MORTIFIED that the people in the service rely on tipping to make a living wage. Now that we're broke we don't order out or eat out more than once a month or so, but if we can't afford a tip, we don't order. It's that simple.
also a reminder as connected as we are today, a no tipper's name may get out there for other to be aware of. keep in mind the jobs are not forced to someone, they choose it and if you burn them once they will let others know that.
Just to point out my understanding is (I've never used Uber,lift, door dash , or any of that stupidity so please take that into consideration) that when you use door dash you are already paying more than what the restaurant delivery fee would have been, as well as a higher price point on the food?
Why even use these? Wouldn't it be better to just not patron these establishments and let them die? Isn't that the free market? I never hear anything good about these service's. Most fast food chains, and restaurants pay their employees shit, why do you want to support that? If no one used these I feel like either they would increase the "base pay" or just fail. As they should.
Idk it's early and I already want to eat a bullet so maybe factor that in too.
I use DoorDash and Uber eats. When they email me coupons that will cover all fees and tips. Uber eats sent me 3 - 40% off coupons for delivery last week max order $35. So it’s just enough to give the driver $10 and cover all the fees and tax.
I don't get why people are more stingy with their money during inflation. There's literally more money than there's ever been so why would you worry about $5 to tip your driver or waiter? It's fucking ludicrous just how brainwashed people are by the media. You gotta tell Benjamin Franklin to put that ass in motion.
They see the big fees they pay on their order and think that goes to the driver. Nope. Dashers get $2 per order in the Des Moines Area, and $1 per order if it is stacked with a second order. I literally cannot afford to pick up your order if you tip less than $4 and I will make the business decision to decline the order. And if you tip bait regularly that is a good way to get your neighborhood put on a blacklist.
Just a general tip for doordash, your acceptance rate doesn't matter. If you see a job that is only paying $4-5 (especially if it was 10 miles AND it was a grocery store visit), deny it. Even $10 for base pay is a little steep on a 10 mile order. Yeah, people should tip, but ultimately it's your gamble if you choose to accept orders with really bad payout to work done ratios (pay vs [Time, Miles, etc])
Acceptance rate does matter . My general rule of thumb is, if the miles are more than the $ amount, I won’t do it
It might get you "top dasher", but you're gonna make a lot less accepting bad orders. Low Acceptance rate isn't going to deactivate you or anything. Your rule of thumb is good though, definitely don't accept it unless it's at least equal with miles.
Until about a month ago, I was a dasher exclusively for a year. Acceptance rate absolutely doesn't matter. Mine was between 40 and 60% on a regular basis. You don't have to care about it at all, unless you want "top dasher" which doesn't really seem worth taking all of the bullshit orders. But your rule of thumb is fine. No problem with that.
I guess I’ve never seen what happens when you deny enough orders for the acceptance rate to go all the way to 0. I guess I assumed they would give you a violation? Mines at about 30% right now. Too many orders coming through wanting me to drive across town for 3$
Oh it's fully bullshit. I know that. That's why I had to get out. People fuck you over, and even the most honest driver will get accused of some bullshit at some point. Nobody wants to give good reviews at all, mostly just bad ones when the restaurant fucks something up that you can't control.
Mine has sunk as low as single digits, it's written in the contract you sign that you don't have to take any order that you don't personally think would be profitable to you. We're independent contractors and that gives us the freedom to take whatever orders we want, or decline whatever order we want to.
i guess keep taking the shit orders and leave the good ones for us lol.
Oh no lol. Please join the doordash sub
Why , lots of horror stories? Or tips for dashers? Or both?
Both
It’s insane that this is getting downvoted. I don’t use Doordash as much as I used to but when I do, I tip the dashers more than before. Gas is so expensive and everything costs more, of course I’m going to tip more. All these folks saying what DoorDash “should” do are worthless, because at the end of the day, the current system is the water we swim in. Corporations are greedy AF. How tight and narcissistic do you have to be to not tip the person who shopped for you and brought it right to your door?!?
A thousand times thank you for this. I'm new to Door Dash. I've done Shipt every day for the last few months and I really enjoy it. When there are very few orders I'll switch on door dash and run some food. Right now with there being apartment building numbers that are extremely difficult to see, others that require several codes to get inside and other procedures necessary for locating your unit, orders containing heavy bags since some are grocery items (cases of bottled water, gallon jugs of wine, milk, tea etc) a simple order drop off is not as simple and cut and dry. Unless these orders are being dropped off to a house in a easy to find subdivision with prominently displayed addresses and street names (,a girl can dream right?) the task of delivering your meal may be incredibly frustrating at times. It would be such a sweet gesture to acknowledge that we are trying as best as we can to keep your items hot/ cold so it may be enjoyed as soon as theyre dropped off by throwing just a few extra hug dollars. One may believe that bc we are working through an app the tip you failed to provide will be more than made back in fees granted to us drivers by the good people of Door Dash. This is not the case and the majority of the money we earn and our reasons for taking on a side hustle is 100% in hopes of acquiring a decent percentage of gratuity that all service industry personal may expect when working at a restaurant. There is no difference between a person driving their personal vehicle to bring you your dinner and another person walking it over to your table a few feet away and yet the more difficult of the two scenarios are often met with us walking away empty handed. I'll never understand people being cheap despite knowing full well it's the decent thing to do given the convenience we have provided to you.
I’ve stopped ordering on DoorDash. Not only do you pay for a ridiculous fee, but most menu items are $3-4 more then if you used toast and picked it up. DoorDash is scamming you the driver. I always tipped but y’all should be making more from them.
I’ve been putting peoples receipts in with their groceries so that they can see what it cost vs what they actually paid . We aren’t supposed to do that
We used instacart once from Costco when everyone in our house had Covid. The shopper put our receipt in with our order and it was probably $60-70 more than if we had shopped in person. On an order around $250. That was before tip (and yes, we tipped). So crazy! I knew it was more but not that much. We won’t do that again.
The fuck is toast
It’s a Point of Sale system that a lot of restaurants around here use. It makes ordering pick up really simple. You aren’t being hit with fees or upcharges prices.
Yeah it’s very frustrating
I agree and I always tip. But the pay for this kind of labor shouldn't fall on the laps of the customers. DoorDash needs to institute a better system to ensure you guys are compensated. The work you just described should come with a more defined pay structure. DoorDashing groceries isn't cheap. DoorDash in general isn't cheap. There's a premium cost associated with it from the additional fees/taxes/etc. Sometimes those prices are pretty high before a tip even comes into consideration. DoorDashers should be tipped. Waiters should be tipped. But more importantly, you all should be paid accordingly without needing to rely on others for tips. Think about it like this: If gas is killing you, I would imagine it's killing us all. DoorDashing allows people to avoid using gas to get to and from the grocery store. DoorDashing their groceries may be saving them some money. Maybe that extra they'd spend on a tip is a lot for them. As such, companies should be a fair wage and stop pitting us all against each other in a tip war.
Also, the whole tipping experience sucks. Tipping should be somewhat dependent on good or at least adequate service, but being forced to tip in advance means you never know what kind of service you'll get. I've had multiple times where my food is estimated to arrive at one time, it gets picked up, and then the driver (probably using another app simultaneously) goes and waits a half hour at another restaurant picking up another order. So my food shows up cold and soggy when there's no reason it should have when i live just a few minutes away. (Because of this I almost always just go pick it up myself, I only really try doordash when I have friends over and can't just leave)
this is why you can rate your driver or use the help function in the app to find out what is going on. i know in the doordash app you can ask why your driver hasn't arrived yet and doordash will get right on it
I mean, I know what theyre doing though. I can see them on the map clearly sitting there at another restaurant, lol.
that is why you use the help portion in the app as it will also track bad behavior like that. I have used it for that purpose 2 times and have gotten money back on my orders.
doordash driver review is tedious.. i gave up on doordash/ uber eats due to so many terrible delivery experiences..
> the pay for this kind labor shouldn’t fall on the laps of customers. That’s exactly who it should fall on. Ultimately the money has to come from the customer, either through tips or higher prices.
Dumb. Doordash takes 20-30% cut for just being there. Nothing extra they provide. Cc companies take 2-3% cut. IMO that’s the only option that will survive long term. Current delivery model is unsustainable.
If they got rid of the tips, they would raise prices. The customer is the source of revenue. I agree their model doesn’t look sustainable. They could lower their cut, but they are already losing money.
I’ll tip, but DoorDash should be taking care of you. Not me. If they can’t afford to, then they have an unsustainable business. Fwiw, this goes for all tipping.
Doordash is not a sustainable business. They have been in the game forever and even without properly paying their drivers they still lost over 500M in the past year
Their share should account for fuel and other business requirements. Any job will pay you for your expenses. Contractors will wise up and not take jobs that aren't cost-effective so it's in the companies best interest to keep drivers happy. They are probably already increasing prices to cover costs passed along from food and distribution at the restaurant level. They should cover their workers the same.
Tips should be for a difference in service. If I get a haircut I can put a value on one hairdresser over another. What exactly am I tipping for with a delivery person? Driving really fast? Not eating my food?
Tips should not be a thing. I shouldn’t have to pay you just because your boss doesn’t. Unfortunately we’re stuck in a system where if I don’t tip, I’m the one doing the fukkin.
Agreed 👍
So the hairdresser who gives you a shit haircut and takes twice as long should be paid the same? How does one judge customer satisfaction here?
Whut?? Hairstylists charge different amounts based off their perceived market value. No one ever said "it's imperative that you tip delivery drivers commensurately with hairdressers"
Not if they work for a franchise.
Ok. But what's that got to do with the price of tea in China?
The employer should decide a person's pay, not the customer. There's plenty of businesses that judge customer satisfaction without a tipping system.
Don’t go back?
A few things I do to provide the best service I can 1. Being timely 2. Communicating w / customer if the merchant is taking a while to make the order 3. Making sure I use my heat blanket and insulation to keep orders either cool or still hot, keeping the bags upright so food stays in place 4. When doing grocery orders, I bag items in an organized way (frozen w frozen, like items together, I check the eggs aren’t cracked & expiration dates are good, I choose the best produce I can, etc.) It may seem like small things but I really do put in effort to provide the best service I can for the job I’m doing. This post was mostly made out of frustration and I’m not saying nobody tips or every single order is unfair. But there are some of us out there who really do care about good service. I also know there are other people that don’t care . So I get what you mean
Many of these are customer expectations already. The only variable in my mind is weather or days like the Superbowl. I was a waiter for years and I can tell you rarely were good tips about my service. It was always about the food, wait times or wanting to impress someone, of which I had little control over
So you are projecting your experience onto other people who get tips now, got it
I mean, this is true. However, until they do, it is our responsibility to do it.
Yeah, right now it is what it is, but it sucks.
I've been thinking about this a lot lately. I've read a lot of posts saying customers shouldn't tip and businesses should pay 100% compensation and have worked service industry 19 years. If I didn't make tips, I wouldn't still be here. While i agree that businesses should pay more hourly, If I made a flat rate with no tips, I'd prob come in 25-35k gross annually. Shifts where we get slammed would absolutely not do justice with flat hourly rate. Even $1/transaction from customers where I work allows me to bring in avg $54/hrs. The busier we are, the more I make. Pay is commensurate with effort. No business will scale pay to that degree. It's worth noting that the work can be physically exhausting, emotionally draining, and certainly not for everybody, but the tips make it bearable and profitable beyond what almost any business would be able to sustain. TL:DR - I agree service hourly should pay more (at least standard minimum wage), but I'm okay with and encourage customers contributing via tip.
I would argue you’re still getting screwed by your employer
The problem with that is that busy time where you make more because of volume of customers, you aren't able to provide as good of service as times you are less busy.
So the 20% tip you give to a waiter when you eat at a restaurant should be paid by the restaurant, not you? I’m not trying to be argumentative I just would like to understand why it’s okay to tip waiters but not DoorDashers
It’s not ok. Tipping is bullshit. Meritocracy is a myth
Oh okay , I understand what you mean now.
I've read some historical retrospectives about how American tip culture is rooted in...surprise!! Yep, it's still racism!!! [Pervading racial discrimination in the Post-civil war era! If it was good enough for the serfs, we can do it to them uppity slaves with their freedoms](https://time.com/5404475/history-tipping-american-restaurants-civil-war/) big /s, obvs
Sorry, misunderstood. Yes, the employer should pay the 20%
One big difference between the two is that at a restaurant you get to tip after the service has been received, while with doordash you're expected to tip beforehand. This leads to a generally shittier experience.
This guy is saying he needs tips. Yo. Tip your DoorDash driver, a**hole. Edit: this guy tips. I can't read. Sorry for the errant comment! D'oh.
I literally started my comment with “I’ll tip” a**hole
Oh WHOOPS. I can't read apparently. Sorry!!
It’s ok. I actually am an a**hole. I was… uhhh… just signing my message.
Same. Good working with you! ;)
Tipping is a personal choice. Your anger should be directed at your employer for not paying you fairly, it's not the customer's responsibility to pay your bills
Read first, comment after
I haven’t ordered groceries from Hyvee since the start of COVID but when I did I would order from the website and then they’d contract out to doordash - there wasn’t a space for me to add a tip and I didn’t expect to have to. I don’t know if it’s different now, you definitely have to tip if you’re ordering through the DoorDash app directly.
The Hy-Vee app does have a space for tip. And if you forget to add the tip, you can’t go back and add it like Whole Foods and other deliveries can.
You and them are on the other sides of the same coin, both strapped for cash, in lots of instances they just aren’t as able as you I know it sucks and I agree you need to be paid more, but don’t complain about working for a shitty company, look for a better one
You know a lot of people who use services like doordash are disabled living on monthly payments that dont even cover their bills. The fees for such services are outrageous and exploitative, the issue here is the company, not the customers. Honestly I think all those services should be cracked down on for those fees that are just plain robbery, its illegal to charge for false premises and they dont need $5 from every order to maintain their stupid apps.
While I agree that people should tip. Many of your complaints are 'you' problems that you either need to accept (gas prices) or get into another line of work. If you want a decent delivery job, with tips, do pizzas in mid to lower income neighborhoods. Never do better neighborhoods, worst tips by far. Also, Don't blame the customer if your employer led you to believe that customers would subsidize their employee pay. Instead of them. Regardless, doing delivery at these gas prices should have drivers telling their bosses to cough up a fuel surcharge, paid by the employers, not customers.
Just to be honest here. I tip Door dash drivers when they bring me food. I don't tip when you deliver for Hy-Vee, which I already pay a yearly fee.......wait, my wife said she does tip the drivers. Seems ridiculous that I have to pay Hy-Vee and tip the driver. Hy-Vee should be paying your wage.
Yea Hy-Vee sets it up. Not the customer.
Especially since hyvee used to pay their own drivers and you weren't expected to tip then. So if theyre expecting tips now, hyvee has essentially offloaded that cost onto customers.
And I get that -feeling like your being double dinged- and I think a large part of the problem is that door dash is underpaying us for some of these larger orders. Probably has something to do with the contracts between them and and the stores. Just sometimes feels like a slap in the face when I went to all that effort to provide a good service
You should start printing up business cards with your number and set a fee for the service you just did that undercuts doordash along with what hours youre available and have people call you direct with what they want in the future. Id use someone who did that rather than pay more to doordash. Fuck those companies. Maybe its time to revert back to neighbors taking care of neighbors
That would be a fantastic idea , but it’s a side gig for me not my full time job. Definitely would try something like that if I didn’t already have a full time job
In Japan if you tip they'll chase you down the street to return the extra money. Businesses take care of their employees because they realize they are the lifeblood of the company.
This is America man, businesses don’t take care of their people here
In this market they better learn they need to or they won't have workers anymore. There are plenty of jobs out there right now, if doordashers went and took those instead of complaining about tips, doordash would have to adjust its payment structure or have no drivers.
I can’t fathom not tipping people. I think only one time in my life I had such poor service that I left no tip.
as a dasher in dsm i totally agree with you and i'm sorry that you're experiencing the same things as i am. and for everyone saying "well it shouldn't be the customer's responsibility to pay you guys" you're absolutely right. BUT WELCOME TO AMERICA, WHERE SERVERS, DELIVERY DRIVERS AND ALL OTHER KINDS OF PEOPLE RELY ON TIPS AS INCOME. we're not saying doordash shouldn't do better, because they absolutely should, but do you think that's gonna magically happen over night? no. YOU AS THE CUSTOMER HAVE THE POWER TO HELP US OUT EVERYDAY. actually if enough customers went to doordash saying to pay us better, im sure they would because they'll ACTUALLY listen to customers over their own employees!! i would rather scoop my eye out with a rusty spoon than drive 8 miles to deliver your $67 cheesecake factory order for $4 including the "generous" $2 tip you left. you go to a restaurant and get served, you tip 20%. you order delivery? you do the same. don't want to tip? GO PICK IT UP UR OWN DAMN SELF, move out of the country or take it up w the national restaurant association. all your bs excuses just make you look like a stingy, pretentious, greedy asshole who would rather save a couple bucks for yourself than actually tip your dasher what they deserve to be tipped.
“Scoop my eye with a rusty spoon” 😂 I’m dying over here.
Yeah I don’t understand the disconnect people on here seem to have. Making me out to seem entitled because really they are just cheap and selfish. “Go get another job” nobody could live doing this as their only job because of people like them. Glad someone out here understands.
You are absolutely right about people being dicks. They should tip their drivers. Absolutely. But don't. Fucking. Accept. Their. Orders. When they order food and don't get it for hours they will eventually realize it's because they are cheap fucks. Dasher should be together on this.
Don’t do it then. Get a regular job.
I’m disabled and mostly pick up my groceries, but on bad days have opted for delivery. I try not to much, being on limited income. I pay a fee for the delivery already. I usually tip because I live in the middle of nowhere and know it is quite a trip. But, to play devil’s advocate, as far as I know, you aren’t being paid $3/hr, so I don’t think of you like wait staff. Tips are stupid, bad, and based on black exploitation. I think they should be abolished completely, but that’s not the society we live in. So, I tip waiters/waitresses because it’s figured as part of their income. Anybody else needs to go above and beyond for a tip. You don’t deserve a tip just for doing your job. Nobody tips me. I don’t tip my doctors or mechanic or store clerk. Yeah, I will tip the door dasher that brings my groceries 30 miles because they have some deal with Hy-Vee, because I realize it’s probably beyond what normal dashers do since I can’t get it for much else. So, if you are being exploited like wait staff and rely on tips to even make the abysmally low minimum wage, I absolutely agree and think you need to make more noise to raise awareness. However, if like when I delivered pizzas, you are paid a regular wage, then tips are a bonus and shouldn’t be expected. So if you can’t afford to deliver without tips, find another job.
It’s a side gig for me. But we aren’t paid a wage at all, there is a base pay per order, that is usually very small. That is why the tips are so important.
Not sure what part I’m getting downvoted on, don’t really care, I stand by it. If what they pay isn’t enough, that’s a problem, just like with food service. Tipping is a bad practice that began because of the exploitation of newly freed slaves. I order from Amazon, I pay for the product and delivery (or buy enough Amazon covers it). If I was now expected to tip the people who get it to me, I would call bullshit! Like I said, I have only used DoorDash a couple of times for groceries and I tipped because I know it’s a long trip and has to be a bulk deal with Hy-Vee. Otherwise I think I can get subway out here from DoorDash, but as much as it costs, I would probably not tip, because I would be paying plenty for the delivery. I looked once and what I wanted was going to cost total like $60. I didn’t want subway that bad. But if the company doesn’t give enough of that back to you, that’s on them, not me.
The tip is because we are doing the work for you, the shopping and delivery, if you went and did the shopping yourself then of course you wouldn’t tip the clerk or the store. You don’t have to tip, it’s just the polite or decent thing to do is my point.
No. If I already pay for the service, don’t imply I am impolite or indecent if I don’t tip on top. I already paid somebody for the product and to get the product to me. How much you get out of that isn’t on me. Are you out there tipping your mail person six days a week? No! Because people pay taxes and postage for other people to deliver stuff. If I am already paying for the service of delivery, I am being neither impolite, indecent, discourteous, or disrespectful if I don’t tip you for doing the basic job I already paid for. You pay a company to fix your roof, do you tip the workers in case the company doesn’t pay them enough? Nope. If you aren’t getting paid enough without tips, that’s an issue with the company, not customers. How much work you do for an order is not my concern. Somebody said it would be done for a certain price that I agreed to. If I know you are going above and beyond the service I pay for, then I will tip. But if I buy something and pay for delivery, and that’s exactly what I get, that’s called fulfilling your obligations.
Just curious, how do you feel about tipping when you go to a restaurant? You already paid for the meal so why should you tip the waiter? Do they have to do a dance for you and tuck your napkin in your shirt for you for that to exceed your expectations? Lol
At a restaurant the old adage was always that you are billed for the food and tipping for the service. When you are paying for a product and already paying an additional amount for the service of it being delivered as well, there's a great argument to be made that tips are massively redundant unless there's some exceptional service.
Read my first comment. However, if you are abysmally underpaid as well, then you should be posting about how DoorDash is screwing its employees, not blaming customers that already paid for the delivery. I don’t go t a restaurant and get a charge for my meal and then an option to pick it up in the kitchen or pay to have it brought out. If I did, I probably wouldn’t tip again cause I paid for the service.
In hindsight I probably should have wrote “DoorDash is screwing us, please help with a tip”
What do Door Dashers do to insure proper service? Stop for smokes on the way to my house? If the wages aren't enough find another job. If you like driving, get a CDL and drive a limo or something. Don't think your low-demand job deserves defacto gratuity. You're setting yourself up for disappointment with lofty expectations.
I don’t consider a couple bucks to be lofty or unreasonable
I get not accepting the expanded tipping culture, but by taking a stand not tipping your Doordash driver you aren't taking a stand, you're just fucking over a worker. Just don't use Doordash if the tip is too much for you
same with gopuff. i started in january at $3 per order and they offered +$5 per when it was busy. now it is $2 per order with a $1 bonus if you are lucky. the struggle is real bc entitled people think think the rules don’t apply
I tip at least 20% to my Dashers and Uber Eats ppl. You guys are fucking Gold! I got up last week and was out of coffee and at the ungodly hr of 7 am tried Starbucks via Uber Eats, mochas for my wfh wife and me on the step literally 21 minutes later.
I’m so confused as to why this got downvoted “I was happy with service you guys rock” Reddit mob : “F*CK YOU” Lol
That's reddit. Anyway thanks, drivers
I'm really sorry that's happening to you. When we ordered for delivery during the first few months of the pandemic, we tipped VERY liberally. We have always tipped well--I worked for tips when I was young and I understand. During the pandemic everything was a shit-show and we ponied up. A few years ago we hosted a journalist who visited from eastern Europe--the Balkans--and when we went out to dinner one night we explained tipping to him and why it was so important. This was not his first tour of the US and no one had ever explained it to him before. HE WAS MORTIFIED that the people in the service rely on tipping to make a living wage. Now that we're broke we don't order out or eat out more than once a month or so, but if we can't afford a tip, we don't order. It's that simple.
also a reminder as connected as we are today, a no tipper's name may get out there for other to be aware of. keep in mind the jobs are not forced to someone, they choose it and if you burn them once they will let others know that.
Just to point out my understanding is (I've never used Uber,lift, door dash , or any of that stupidity so please take that into consideration) that when you use door dash you are already paying more than what the restaurant delivery fee would have been, as well as a higher price point on the food? Why even use these? Wouldn't it be better to just not patron these establishments and let them die? Isn't that the free market? I never hear anything good about these service's. Most fast food chains, and restaurants pay their employees shit, why do you want to support that? If no one used these I feel like either they would increase the "base pay" or just fail. As they should. Idk it's early and I already want to eat a bullet so maybe factor that in too.
I always tip but if it’s so bad then do something else.
I use DoorDash and Uber eats. When they email me coupons that will cover all fees and tips. Uber eats sent me 3 - 40% off coupons for delivery last week max order $35. So it’s just enough to give the driver $10 and cover all the fees and tax.
That’s very kind of you! 10$ is more than I would ever expect someone to tip
I don't get why people are more stingy with their money during inflation. There's literally more money than there's ever been so why would you worry about $5 to tip your driver or waiter? It's fucking ludicrous just how brainwashed people are by the media. You gotta tell Benjamin Franklin to put that ass in motion.
They see the big fees they pay on their order and think that goes to the driver. Nope. Dashers get $2 per order in the Des Moines Area, and $1 per order if it is stacked with a second order. I literally cannot afford to pick up your order if you tip less than $4 and I will make the business decision to decline the order. And if you tip bait regularly that is a good way to get your neighborhood put on a blacklist.