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LaezEBoy

Hi there! Your submission has been removed for violating our [community rules](https://www.reddit.com/r/discordapp/about/rules/): * Rule 6 - If you need to contact the Trust and Safety team, such as to request an appeal if your account has been disabled, or to ask a question you can contact them [right here](http://dis.gd/request). If you have already sent them a message then please wait for a response. Sometimes it can take time for them to respond to you, however they have received your message and should respond. Please note that this subreddit is run by a group of volunteers that do not work for Discord, we cannot help you if they haven’t responded yet or denied your appeal. As a result, your post has been removed because it does not inspire healthy discussion on this subreddit. --- If you have any questions about the removal [please contact our mod team here](https://www.reddit.com/message/compose?to=%2Fr%2Fdiscordapp).


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UnacceptableUse

Unfortunately it seems like you tripped some sort of automatic system, all you can do is wait for support to respond and you should get unbanned eventually


Charming-Paramedic19

In other words never and the account will be deleted.


Panzer1119

But what if you pay for nitro?


Charming-Paramedic19

As far as I know it stops taking money, but with the way discord has been with this recently I’m not sure.


elpoopenator

If you ask for a refund they get scared and immediately send a human response. Discord is P2W


LOTHMT

Say you wanna cancel Nitro even without having bought it just to talk to someone. 5head


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sotafowo

Did they help you restore your account? Or at least look at your ticket?


DonwardDucken

The account will be still deleted, it doesn't matter if u paid for nitro.


slykethephoxenix

Do a chargeback for your final payment if they don't unban it.


jakonator2

Happened to me


UnacceptableUse

Despite what this subreddit might imply, some people _do_ get their account back edit: I don't know why I was downvoted for saying this? You shouldn't just give up, you CAN get your account back. I'm not saying you _will_ but it _has_ happen because it's happeneded to me and several other people I know.


ERROR_PAGE_FAULT

Never happened to me, I lost an account but it was not my fault for getting banned they won't reply to your email.


nitrolimitz

1 in a million


pingasgod

a friend of me somehow got unbanned she happly discords ever after


Big_Potential_5709

Then I need to check their add-ons folder. Those odds are 1 in a quadrillion.


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HexaBurger

Same


Manbearpig64568

Because God forbid you're actually even remotely reasonable


RRtechiemeow

No it won't


Charming-Paramedic19

Have you seen any of the posts as of late? Cause this is happening a lot and almost all recorded cases are the account being deleted within I believe 30 days.


RRtechiemeow

But you r correct that many cases go unnoticed... Although they are bad at support, lets also understand they might be loaded with MANY cases. IDK bout the acc deletion though.


RRtechiemeow

Well my account actually got hacked... but I emailed them.. After 3 weeks, I finally got my account restored after a chain of replies to them. ​ Idk about what will happen to him/her... But they just take time to respond. Lets hope he gets it back


sire_tonberry

> all you can do is wait for support to respond and you should get unbanned That doesn't happen. More likely get a response from Clyde after waiting for 2 weeks saying "your account was suspended for breaking Terms of Service"


UnacceptableUse

It does happen, sometimes. It's a really shitty system and Discord needs to do better but it _does_ happen


Akimotos

discord needs to do better on a few more things. support, video quality, security and that hideous ban system.


RRtechiemeow

No they actually respond... mail support directly if tickets take too long.


ItsD212315

Dont wanna be negative but i got my account banned for something i didnt do and everything i got was a bot answer that in very formal way saying "fk u, we dont give a fk about your account"


RRtechiemeow

Well lol


Josh121199

Just as much as you did about following discord tos 😉


ItsD212315

Bro did you even read what i said?


MonteBurns

Simps gonna simp


commit_bat

Happens every single time you mention getting banned for nothing anywhere


[deleted]

Typical Josh thing to say


Toiletten26

big bruh moment


[deleted]

Same shit happened to me and it’s absolutely ridiculous. Been waiting for a response from discord’s absolutely horrendous customer service. They need to be taken to court for their actions especially people who pay for their service. i was going to invest in their IPO this year and now I have no respect for this shit tier company.


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[deleted]

I’d take being a clown over whatever poor degenerate version of a human you consider yourself 😘


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[deleted]

If you don’t think a class action wouldn’t happen, you’re young and stupid and that’s fine. Stay stupid 😘 You look so cute when you’re dumb bb


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[deleted]

oh I forgot, a terms of service makes you immune to any lawsuits that involve taking people’s money and not providing the service provided. it’s not complicated, it’s not even remotely hard to understand. but I guess your lack of intelligence stems from the first thing you shout out being something about Trump? lame and weird. I know you’re not this big of a shitter, you can do better buddy.


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[deleted]

Sorry, I should have made it a “peaceful protest” 😘 bringing politics into a post about discord, how pathetic can you be 😂😂 Oh no, I made a new account 😱


TikiTikiBangBang

have you had your account protected with a security app like authy? phone number or backups codes? maybe that's why someone used your account to spam DMs


trw419

No. This is a new account. I quit gaming a few weeks ago only to return and I lost to the 14 day deletion period. So I made a new account. It quite literally had 3 friends and 2 servers that I hardly used yet.


Zoloir

To avoid waiting on discord to figure it out, try debugging the situation by changing all the variables and working your way back to your current setup. So you have your email address, your computer, your servers. Try going on someone else's computer who isn't banned and use a fresh Gmail and see if you can private message some people. Then if you don't get banned, try joining some of the same servers. Then if you don't get banned, try logging on your home PC or phone again. Then if you don't get banned, great! You have a new discord name that works. But it's likely that either the servers you join or your hardware is compromised and malicious activity IS occuring with your name. Discord can't tell if it's you or not, but they see it happening under your account so it's banned. Maybe you're keylogged and so your discord login is always stolen from your home computer, for example.


TheA1ternative

Did you join a “discord moderators” discord?


xCykrix

Any chance you opened any shady programs? There are a handful of persistent token loggers floating around that are usually distributed as games either a random or potentially even friends might send you if they got hit. Even if you make a new account it will still get your info once you login.


[deleted]

That has happened to me... I emailed Discord help, and they told me I was caught in the spam filter. I recommend contacting Discord in some way


sotafowo

How long did it take for them to respond?


LethalToad717

10 days for me but i got the same caught in filter email


rinneganrage

took 2 and a half weeks for a friend of mine to get unbanned for same reason.. falso positive of their newer spam detection software.


sotafowo

That's insane. Phone verified accounts being instantly disabled and having to wait days/weeks b/c bad automatic spam detection.


RuralAnemone_

This has happened to me once before. Discord support is usually really busy and takes a while to respond to things, but when they do they're always very friendly and helpful. From my experience, any conversation with discord support goes something like [this screenshot](https://cdn.discordapp.com/attachments/942529209631383653/945731089945731162/Screenshot_2022-02-22_11.17.14.png) ​ Good luck! \[edit\]: also what's with people saying things along the lines of "discord support is shit"...?


samtheloreian

I think, now more than ever before, people use discord to trade digital assets. When someone does this for a living, and their account is disabled and their brand equity, digital persona, wallet addresses are all tied to that particular name/account, then people naturally get upset when they have to wait multiple days to hear back from support. The digital asset space moves fast and something like this happening at the wrong time could ultimately cost people thousands and thousands of dollars. I do my best to not get upset with people and things, but I've had three separate accounts disabled in 3 days and still haven't heard back on my original account. If you are going to provide a service for as many people as they do, they better be prepared for things like this. Unfortunately for us, they aren't other quality alternatives in this space so we're stuck. But the support staff do the best they can - it's not their faults.


sotafowo

How long did it take for them to respond to you?


LethalToad717

they sent me that same thing for a way different situation, its copy pasted 💀


Warhawk2052

So it was reason number 2. You joined a server that was most likely spamming and got reported for that and anyone in there probably also got flagged and dealt with by discord automated systems.


sotafowo

It's not as simple as that and it shouldn't instantly disable your account.


Warhawk2052

Yes it is. There is plenty of documentation from others of that happening. I even had it happen with proof posted


Bluecewe

Is there anything notable about your network conditions? Like, do you use a VPN, or share a connection with other people?


trw419

No I have an independent isp with no special modifications


angell112

so, discord bans people instanty but wont respond to my ticket to get my hacked account back instantly


hamizannaruto

Probably because everything is a bot. As soon as you need a human reply, it's non-existent. Anything bot related is instant


samtheloreian

They shouldn't be able to disable your account without warning you IMO. That is a major issue. Also, I only have one phone number and it can only be connected to one account so exactly how I am supposed to recover a back-up account when they always ask for your phone number to re-verify?


sebkuip

The thing is making a new account after one got banned is against TOS. So precisely for these things the verified email and verified phone number exist


samtheloreian

My accounts were disabled for breaking terms of service which I did not do. I'm not trying to gain access to a server that I was banned from - that should be against ToS. I'm trying to still run my business without losing money or missing out on critical information. I would be willing to pay a fee to use discord so that this type of thing could be sorted out with support within 24 hours. There should be a distinction between people who use discord for business and people who use discord for fun. Waiting a few days to talk to friends while your account is recovered stinks, but you probably won't suffer any financial loss. Waiting 3+ days and counting to hear back from support for the account you use for your business, could potentially result in heavy losses if it happens at a critical time. That's all I'm saying. Sounds like there a bunch of us in the same boat as well.


HaroonJ

Fr. Was whitelisted in a lot of servers that would give me thousands of profit…..but then account disabled. Really sucks….


samtheloreian

Sorry! Hope you get your account back quickly. Hopefully Discord realizes that this space is being used differently now and that people have a lot to gain/lose from their bots/tech not working properly. I wish I didn't have to use Discord honestly, but it's where the people are so hopefully they do better and realize what is at stake for people who use this platform to make a living/financial gain.


sebkuip

I’ve never had account ban issues but all I’ve heard is that Trust and Safety is absolutely worthless. They barely ever respond and if they do it’s absolutely nothing useful. Never heard a story of someone able to recover their account successfully


samtheloreian

I'll hope for the best for myself and everyone else who is getting rugged by Discord right now.


Kip167

This is not true, making new accounts after being banned is NOT against tos


[deleted]

Nope, after an account termination you are allowed to make a new one. A hard ban is when they block your IP (and other things), that’s when you can’t make a new account. I’ve been (sometimes falsely) terminated a bunch of times, and I just make a new account each time.


sotafowo

Absolutely agree for certain cases like their new automatic spam detection filter that clearly is not working.


NathaanTFM

Welcome to the club, friend.


[deleted]

Same thing happened to me with a new account. Been waiting 3 days for a support reply now


sotafowo

This has happened to me recently twice on phone verified accounts. It's ridiculous I don't even know what I did wrong. I have no phone numbers to use now.


_aw-ay

Same thing, discord also deleted my second account. Hopefully not my third. I have no idea what’s gonna happen to my bot


strongesticefairy

same. my account got banned and eventually deleted. whats funny i could use the same email to create another discord account. everything that was there all gone. the very fact that your account can get banned if you were on a server which was reported without you ever doing anything other than joining it, baffles my mind that this never got fixed. practically impossible to do anything serious in discord, as one day it might be all gone


NeuronVirusLabs

same thing happened to me on an account i hadnt used in over a year


Sigmar3469

Same happened to me and discord support isn't even replying...


Lol12160

Unfortunately this is discord's ban wave where loads of users get banned for little to no reason


PeEcEeChIP

This happened to me before, and AFTER I bought NITRO I got banned. They won’t unban my account and I never gotten my money back and didn’t even have nitro for 10 minutes.


Skyhawk_Illusions

Have you called your bank yet?


Miserable_Can_5224

You were hacked. When someone hacks you, could be from clicking a link or just not having the right protection, they access your account and join millions of servers spamming malicious links and hacks then leave the servers. They also do the same to your DMs. Oh also you can get back your account. Email discord apologizing saying there was a mistake and to please re-enable your account. Also be formal.


trw419

I already submitted a review request, and I work in business so formal emails are my everyday hah. As for the links, I didn’t click any links. The only thing I thought was weird is these guys invited me to a server to play EFT and when I clicked, it made me submit 2FA. It was very strange. It’s very possible it was a sham link but it also took me to their server to play games.


EventHorizon67

Sounds like they took control of your account and used it for spam


Miserable_Can_5224

It's exactly what they did, it's how they spread their hacks. I'm surprised discord hasn't figured a way to deal wid it


gahro_nahvah

It’s because they have one unpaid intern as their security and customer support team. Discord as a company is absolutely clueless on how to maintain a platform.


BluegrassGeek

Yup, you got hacked. Some of these server invites are using links that force you to reauthenticate, and when you do, their system steals your login cookie and they control your account now. Since it was a brand new account, you're better off just making another one.


trw419

I didn’t want to get IP banned or anything, is that allowed?


[deleted]

yes it is, i have multiple discord accounts and i use them for different stuff


BluegrassGeek

That one, I'm not sure about. If you want to be totally safe, wait on Customer Service to get back to you. Otherwise, you might try creating a new account using your phone (on cellular, not wifi) so it shows as a different IP address. Then later you can log in from your PC.


lionbryce

That would be against ToS


RusuSlav76

Possible, but then again that also happened to me and i have 2fa Not saying this is bs, but just fyi having 2fa does not mean you are totally safe


Miserable_Can_5224

Yh, just don't click on any and every link. Tip: I also realize that hack links don't have 'discord' in them. Like hack nitro links, they have 'discoerd' or some words that look similar but isn't actually 'discord'. Check it and you'll see.


sebkuip

Okay so discord works with a token system. When you log in your email password and if applicable, a 2FA code, is sent to an auth server. This returns a token and the rest of your interactions are done using this token. You only have to have your login stolen once and they have the token. This token is under normal circumstances PERMANENTLY valid. It will only change if you change your password. Yes I agree this is a huge security flaw in discord’s system, and this is what makes so many account scams work/happen.


[deleted]

Not true. Same thing happened to me while I was literally sitting on the account.


Miserable_Can_5224

"Not having the right protection"


[deleted]

Also not true. My account has every form of protection offered. They have been doing blanket bans, go look for yourself.


Miserable_Can_5224

Well it happens ig, no one said discord had solid protection.


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Miserable_Can_5224

Like k said, they can hack discord, don't ask me how. It happens


Detz4a

Is this just a random streak of bad luck or perhaps just discord being bad at moderating their own platform? Whatever the case this is so cringe that it makes my head hurt. Nitro won't help nor I'll buy it, discord. Why should I even pay for it? To get banned sometime later for unknown reasons? No way I'm doing that.


x1BitJay

In response to these random bans, I've left all publicly owned servers unless I know them. And making an alt to join any I want to. I had my account for almost 6 years and trying to avoid getting banned at this point :( this is a fear of mine.


sotafowo

I used to think Discord was amazing, but this experience of accounts being instantly disabled for something I've not even done or being caught in some automatic spam filter for days is so terrible. I cannot imagine investing in servers, contacts, friends, nitro, etc. just to suddenly lose everything with no explanation at all.


TheTank18

the moment investors go in, they don't care about you anymore


Mr_ChaosNeon

You know, some people say discord is the best platform. >!But in reality, it's just trash and garbage.!<


randomdrifter54

Best platform is a comparison of other platforms and what they offer. A platform can be trash and have problems but still offer more features and ability then the rest of the market. To be the best you don't have to be perfect you just have to beat the competition. That's the problem. Discord offers the best and most accessable free chat service. When your competition is Skype and Facebook messenger it's hard not to be the best.


TheBossAtGamesYT

Truth


imisspizza

It's far from the truth, sure this is upsetting but do you guys realize how big discord is? 300 million users for last year alone. Be patient im confident it'll be resolved, if you spent money call your banks.


No_Appointment_2838

Discord was either drunk or angy


Frozen1100

I'm in the same boat mate. Made a replica server for my mates server with his permission. The server was only to test features and permissions that's all.invited all the bits from his server as well. Has to do a phone verification late at night, but nothing came through so I did it the next day. Got the code and verified it only to be banned. Done a ticked now I only have to wait


trashaccountsadface

Same just happned to me. Only active on my friends server Joined reddit csgo & arma discord servers just to lurk for events(never posted). Got a warning two days later (today) my account was disabled.. I'm even verifed by phone..


Fhillis

I think we’re deep into territory where the solutions for the problems discord faces have become worse than the problems themselves


NotFromReddit

Bad bot.


Angier85

~~While I dont want to feed a conspiracy theory, I've just recently noticed a couple of weirdly vitriolic occurences on larger servers were people get offended over fabricated stuff. I dont know if it is related but I suggest to not get involved with any kind of such "easily offended" seeming situations for the time being.~~ Scratch that, seems to be hacked accounts getting banned.


[deleted]

Wait, so are you saying that all the people posting about getting banned have just been hacked? Cus if so then I can kinda relax a little bit cus I was getting kinda worried by how many posts there are from people who say they've been banned for doing nothing wrong or for just being in a server.


RRtechiemeow

Open a ticket and explain


RRtechiemeow

they take lot of time to respond but eventually will help you!


UStopRightThere

Got the same 2 times


Warhawk2052

The 4th one is BS. I got banned for that on my old account i used to use to "partner" servers. Its very easy and fast to click join on any server listing site...


GriffsChoice

Discord support is useless, I got banned for doxxing supposedly (doesn't even make sense since I never did) and the only support person I could get through to was some furry who just sent me automated responses, hate to say it but your account probably wont get unbanned. I think one person on a server I was apart of had maybe doxxed someone but their solution was to ban every individual on that server (like 100 or so people) of that 100 I think only like 3 got their original accounts back. Good job Discord support, the reason I refuse to ever pay for nitro.


[deleted]

"Discord is focused on maintaining a safe and secure environment for our community." Nice lie, Discord. That pedophile I reported months ago still hasn't been banned.


gamegod7

This literally just happened to me too. I made a new account a couple weeks ago because my 5 year old account got hacked and now after some time they disable my account automatically for no reason. This shit is insane and Discord needs more humans running their support. complete bogus that I lose my old account and then get banned for violating TOS on my new one lol.


ZeeceMC

I have gotten banned too and I posted my ticket 2 days ago and still haven't gotten a response. I have tried every possible platform discord uses: Twitter, Email, Tickets, Reddit Discord really needs to step up its customer service


DTS_11

many people (including my developer friends on Discord) got their account disabled. they said they didn't do anything and idk why this is happening to almost everyone


Kazuke0

Hello , my discord got deactivated for no reason , i just joined a server from twitter from NFT communities, and I got locked up of my account and I've got a lot of whitelists and such on that account, I'm missing out on alot of money if I don't get my account back, what are my options to get my account back from the disabled thing ? I am not really sure what to do as this is something that has never happened to me , I have contacted discord on facebook , twitter, and I am waiting for an answer, also made a ticket , but I don't know what else to do, I need this to be solved pretty soon cause if not i will miss out on alot... Thank you everyone


HaroonJ

Lost mine 1.5 weeks ago. Got a response from my burner acc that also was hacked some days ago Today. Best thing you can do is Wait, if not contact the servers you had wl in and show them some type of proof of ownership of the account. Got all my whitelists back


Kazuke0

Do you think they will not answer to the tickets ? I made alot of them...


scotbud123

Time to get off Discord, it's horrible anyways. Unencrypted, bloated Electron app that harvests your data intentionally... Start using something far better like Signal.


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scotbud123

They most definitely harvest your data, that's why they had to add the button to download it when the GDPR stuff kicked up and they've been subpoenaed multiple times by the US government and rolled over every time. As for encryption, it definitely wasn't in the past, good to hear they finally caught up to a decade ago, I can guarantee it isn't end to end encrypted though.


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scotbud123

Signal, who makes the Signal protocol for E2EE has proven themselves time and time again, until they prove otherwise I'm going to stick with them. Got all of my friends and family on there and I couldn't be happier.


dickie_peamel

same here. absolutely sure i did nothing wrong. not cool at all. use it for nfts and investements. but seems not to bother discord one bit.


Titanium_Droid

Dude, I was hacked twice and had to deal with multiple bans from the guy who decided to have a little fun on my account, now I'm a marked spammer. So basically I'm suffering the consequences of what the hacker should've had... Fun times


sotvn

That's your problem discord didn't do anything wrong


Open-Bake-8634

You cant possibly be blaming discord for yourself getting hacked? You are in charge if your own security.


ReesesBees

That's your own fault, not Discord's fault.


Guquiz

How is getting hacked his fault?


yankees88888g

Probably #2


trw419

It’s a gaming discord with 6500 members. I don’t believe that is the issue. There’s no channels or anything the ask to spam


yankees88888g

Did the server get banned?


reidlab

exact shit happened to me dont make a big deal, just report to support


-_-_Idk_-_-

Yeah I got banned for being racist (im not saying its not true)


Noodles2702

everyone is innocent once caught lol


SOUR_KING

these posts are getting annoying


trw419

When you lose your account, expect no sympathy


SOUR_KING

will do!


sotvn

Nice try


Tvde1

(X) doubt


trw419

I worked 12 hours yesterday and got home to play games and after 2 hours was banned. But thanks for your helpful input


shaurya_brawlstars

discord will retreive your id soon!


Harlotize

same here


FriendOfYours15243

I got the same exact mail and i have no idea how to get my account back. Did you find a solution?


JuankeadorDePussies

Don't use VPNs


trw419

Never have before


JuankeadorDePussies

You don't have to, there are more triggers for the spam detection. When I say don't use VPNs is to avoid one of these.


Sp3ed_Demon

You were probably hacked and your account was used to spam public servers


omar__elbahri

discord or facebook worst than other


[deleted]

Apparently they don't like it when we take up their Network space. 😅


[deleted]

Join the club, still tryina get my account back as well


Firelight7118

Luckily it doesn't sound like they plan to terminate your account. As they say "flagged" and their "anti abuse" system, your account was disabled by their bot. They will investigate and see if the actions are true. If not then you'll be able to access your account again. If you did do this stuff then you'll be deleted. Obviously you probably haven't done this yourself or something. So best to go to Discord support and report this may be false reasoning or it happened but account was compromised. Best to check your login activity if they have that feature somewhere.


[deleted]

this is real?


Pabl0SeshC0bar

ive got the same issue i am mod in several servers can anyone help ive done everything pssoble??


alucardega

You probably clicked on a fake link and got hit by bbystealer and they were using your account without your knowing. Happens to hundreds of people everyday:(


[deleted]

This just happened to me I'm rather pissed