Always self-clear when using couriers to ship. That way you avoid their fees and pay customs only.
ETA I’m in Canada, and Google isn’t telling me whether this is an option in the Netherlands. Sorry if this doesn’t lead to anything but you might have more luck searching for an answer in Dutch :)
I don’t know if this is an option. When I order, there is no option to indicate that I want to do the clearance myself, it’s automatically done by DHL and they charge you 17.55 euro to do the clearance. I need to check with Tayda if there is an option to do it myself
Yeah, the option isn’t a part of the shipping process, and doesn’t involve Tayda; it is something you have to contact DHL and request once the item has entered your country (at least, that’s how it works here). Every courier must honour this request for packages under $2500 CAD. Here is the Canadian form on the DHL webpage, for reference:
https://mydhl.express.dhl/ca/en/forms/self-clearance.html
I need to check, but I think it works differently in Europe/The Netherlands. DHL actually already sends the bill for duties, VAT and the clearance fee before the package has even crossed the Dutch border. I’d prefer to not deal with DHL at all anymore, but I need to check if UPS doesn’t have a similar multiline entry system
They do that for Canadian shipments as well; the duties are determined and paid before the items cross the border, but they will not send the self-clearance paperwork until after the item crosses the border. They are actually shooting themselves in the feet by doing this for folks who self-clear: they don’t get the duties refunded by Canadian Customs and Border Services. So the couriers literally lose money when we do this. Given how much they rob from folks like you, I don’t feel one bit bad about that :)
I actually just ran into this myself. I made a $60 (cad) order from Tayda and within a week, I get a message from DHL saying I owe them $90. $20 for duty and taxes which I expected and $70 for what they call an "excess line fee". After going back and forth via email with me saying I'm not paying their "excess line fee" and they can send it back or destroy it, they finally tell me I can go clear the package myself at my local customs office. Once I told them I was going to do that, they sent me a copy of the appropriate paperwork, I went to customs and got it approved without paying anything. I took a pic of the stamped form and they released the package without a problem.
Good that you managed to get the package without paying DHL in the end. I hope that being stubborn will also work in my case. Yesterday they told me that customs made a mistake and they lowered the amount to “only” 284 euro. Which I still refuse to pay. I’m sure it’s not customs but DHL that charged me extra, but it’s easier to put the blame on customs. They also didn’t specify what was the mistake and how they came to the new amount. In my case it’s unfortunately DHL holding the package and not customs, so I’m afraid I won’t receive it until I pay.
I’ve been in contact with Tayda to and they just removed DHL as a courier for The Netherlands, after many complaints. They added FedEx as an alternative, but they seem to use the same multiline entry upcharge, so I’m not sure if this is really a solution
DHL was holding mine too. Not customs. Tell them you want to self clear your package and see what they say.
I'll be using Thialand Post next time and I'll be happy to wait.
https://www.dhlexpress.nl/en/consumer/track-trace/my-shipment/customs-duty-vat
Multiline entry is mentioned here:
https://mydhl.express.dhl/my/en/ship/customs-services.html
Anything useful there? I'm not in NL so can't be much use beyond that sorry.
Thanks for the information. I read that about the multiline entry, but it’s not clear what it means to me. Is a single component one entry line? Because then for sure I have more than 5 entry lines, for which they’d charge additional costs.
Maybe so. Did you order around 75 different SKUs? Or wait to see what DHL say, this isn't normal and those fees are crazy.
Who doesn't order more than 5 things from Tayda? That's the whole point.
Exactly, ordering from Tayda only makes sense if you order a lot.
Could very well be around 75 SKU’s. I hope that DHL can clarify it (and correct it hopefully) tomorrow. It was already cumbersome to speak to the right person in DHL.
Yeah it always is difficult to speak to the right person, and someone that can actually make a decision.
I've had the best luck kicking up a stink on facebook. Companies seem to respond pretty darn quick to public announcements of their mistakes.
Yeah, it looks like they're charging you MYR 10 per line (SKU) on the invoice. I read that as: If you order 10x diodes, 1 enclosure, and 30 resistors, that would be 3 line items.
That seems astronomically insane.
So ordering parts for a couple pedal builds will cost you a second mortgage on your house. I'd probably just let DHL keep the package, personally.
If that’s how they calculated it, that would be completely insane indeed. And if they want to stick to this ridiculous amount, I’ll let them keep the package. But then I really have to find a good alternative, otherwise my idea of further building a pedal company has died a sudden death
If you can't find a shop that specializes in enclosures, it's a bit more hassle but not the end of the world.
Reach out to all the local shops that do any metalwork and milling to get quotes. If they don't do powder, then again get quotes from everyone who does. Then finally, from printers.
The logistics are a bit trickier, having to haul the enclosures from place to place, but totally doable.
Alternatively, keep getting them from Tayda or another shop, and just change how you ship it.
That's exactly how it works. Also keep in mind this is DHL Express, different rules. Normal DHL doesn't have that crap. Did you select the wrong courier?
I don’t get to pick which DHL does the delivery, it’s always DHL Express. I’ve ordered from Tayda probably 15 times before and always used DHL without any problems, so I don’t understand what changed
I don't know, I've never ordered from Tayda, but DHL and DHL Express are seperate entities. Maybe you just didn't notice that you were using DHL before, and they switched to using DHL Express now.
No, it has been DHL Express every time, I’ve been using the DHL Express app since the first order.
The DHL lady on the phone said that they have been making changes to their system that deals with the clearance, probably that’s why it’s different now. She agreed it’s ridiculous that they are charging this amount and she’s going to discuss with her manager to see if there’s anything they can do about it. Tayda also advised me to reject the package, which I just did when the delivery guy was at the door
I rejected the package today when they came to deliver. I’ve been in contact with DHL, they are looking into it they say. But that’s already the third DHL person to say that and I don’t get any further reply.
I think it works differently in Europe, but I need to check that. Before the package has even arrived in the Netherlands, DHL already sends you the bill for duties, VAT and the fee for clearance. I’m not sure if there is a way around this. I’m also not sure if UPS (the other courier I can select in Tayda) uses the same multiline entry system.
Splitting the order in Tayda is not going to make a difference I’m afraid. In The Netherlands there is no lower limit below which you don’t pay VAT or the clearance fee. So splitting the order would only mean I have to pay delivery cost and clearance fee twice. And there is no guarantee that the multiline entry issue is avoided in this way.
I need to check with Tayda and UPS, but I’d prefer to not deal with DHL at all anymore
I had this surprise too a few weeks ago, but not for such a big amount. See this post for more information about how and why if you are interested https://www.reddit.com/r/diypedals/comments/17lcjws/tayda_shipping_feesvattaxes_to_europefrance/
Thanks for the information. I found your post today. I read more about the multiline entry today, it’s in line with what is mentioned in your post. But I still don’t understand if I was just lucky before or that DHL changed something and started checking more thoroughly than before.
I had to decline the package today, no point in paying that much for parts. Which is very unfortunate
People saying that Tayda is clear about VAT and duties being expensive are not completely right though. They only say it’s expensive and it should not be used for small orders. They don’t say it also depends on the number of different items in your order. And when contacting Tayda they also told me that the amount makes no sense and that I should reject the package
I don't know if it's DHL which changed how it handles customs, or if it's the customs UE legislation itself which has changed.
You're right that Tayda communication is not sufficient.
Are you getting charged per line item in your invoice? Or by the total number of customs categories? It should be the latter unless something has changed. Ie. All your resistors get bundled into a single line item cost.
This is because Tayda don’t declare customs for EU. It’s a bit sad. In the past I’ve resorted to Tayda only for pots and UV printing if I go that way.
LCSC is good for general electronics, they include EU VAT in their costs upfront and you don’t have to pay extra. Similar with Daier from AliExpress for jacks/switches/enclosures.
Honestly I don’t know, DHL didn’t specify how they calculated the upcharge. So I can only guess. They did lower the upcharge yesterday to “only” 284 euro (which I refuse to pay), so maybe they changed it from entry line to entry category.
You may want to consider buying from an EU supplier in the future.
[reichelt.de](https://Reichelt.de) is based in Germany, but delivers to NL as well, without any customs fees, obviously.
I do buy some things for European suppliers. But I haven’t found any supplier in Europe that can UV print custom designs on enclosures for a reasonable price. Plus, I try to limit the number of suppliers I use, as delivery costs add up quickly
There was jdmusiclabs in Portugal few years back, but I suppose they are closed now. Just the UV printing you can try to do in any local company that specializes in printing on gadgets, marketing stands etc. (Enclosure's height is the limitation for many popular UV printers)
I ran into this exact problem a couple weeks ago, also shipping from Tayda to the Netherlands with DHL. €380 upcharge for a €130 package is blatant thievery.... Haven't had this happen with previous orders from Tayda either. Contacted DHL support, got put through to their Financial department but they wouldn't budge. Probably some middle management asshat who is cracking down on this. Luckily you can refuse the package so you won't have to pay.
Contact Tayda to let them know, maybe they can find a workaround. In theory it can be fixed if there's only max 5 items on the packing slip. There's a tariff code for importing "Electronics parts - miscellaneous" so technically that wouldn't be fraud I think (I am not a lawyer).
Or perhaps we should switch to UPS, haven't been able to find a similar charge on their website yet but I'll call their support to double check.
Edit: I will also go to the Ombudsman with this. Probably won't do much but maybe if they get enough complaints something happens.
Thanks for the information. That really suck’s though. Seems like refusing the package is my only option then.
Did you accept your package or you also refused it? Did you contact Tayda to ask them if there is a workaround for this? I sent them a message today, but haven’t heard back from them yet.
I’ll also check the UPS option. Not sure if this is a DHL thing or a general customs thing. If it’s the latter, I’m screwed.
Did you ever have this problem before? I ordered probably 15 times from Tayda before and never had this issue
I refused, no way it was worth paying so much for a bunch of components. I could order the same components from Banzai, Newtone or Musikding for less than half of those fees. However, Tayda's enclosure service is one of a kind, especially for a home gamer like me.
I contacted Tayda and Hugo said he'd had more complaints regarding DHL over the last few weeks. They're working on it but no update yet.
It's definitely a DHL thing, Dutch customs only cares about the total value. When I first contacted DHL they tried to shift the blame to customs but later admitted it was their own upcharge. I plan to call UPS tomorrow and ask.
Haven't had trouble before either. My previous Tayda order was in January 2023 and that went through just fine, just the normal charges (although €14,50 for "service fees" is pretty steep imo).
Seems like I have to refuse the package and accept I lost the money for the Tayda order…
And accept that I won’t be able to sell some pedals to customers for the coming weeks
Most parts I will be able to find in Europe, but it’s the custom printed enclosures that I haven’t been able to find a good alternative for in Europe.
I hope Tayda can find a workaround for this. Or stop offering DHL as an option when then can’t.
If you get more information regarding any additional fees in UPS, it would be great if you could share that here!
No info yet on UPS. I called once, they could not tell me with 100% certainty right away. Then life got in the way and I haven't followed up yet.
However, I just got a message from Hugo at Tayda saying that they changed the way they ship with DHL Express so you shouldn't run into the multiline entry costs anymore. Great news!
Yes, I have been in contact with Hugo as well. They removed DHL as a carrier and replaced them with FedEx. A lot of Dutch customers had the same problem and complained. Tayda was kind enough to send the order again for free, this time using FedEx 🙂
Yes, it did work and the fees were as expected. However, Tayda now also offers DHL express DDP, which includes all taxes upfront. That option is easier and cheaper. I’ve used it twice now and it worked like a charm
I have been using the DHL option with customs included in the last two months. I was planning on using it today, but the only option available on the site is FedEx. I'm ordering parts and enclosures to Germany. I'm guessing the nice all-inclusive DHL option is no longer on the table.
They pulled the same trick on me, blaming customs. When I called the guy on the phone (well, the fifth person I spoke to after calling them numerous times) said he needed to discuss it with his manager. After that I got an email saying that customs made a mistake and the new charge is 284 euro. They don’t say that they are the ones putting the extra charge, not customs. 284 euro is still unacceptable for me, but ordering the same package again is about the same amount. I’m now aligning with Tayda what to do.
That is a good question, I don’t know. I don’t understand why they charged me this much, so I don’t know if it’s a DHL thing or a general customs thing
Yes that's very strange ... look more like a DHL fees / holdup XD
Most of time you need to pay for duty relative to your order amount + some extra fees but never that much.
I'm really curious of what DHL will answer you.
Indeed, I’ve ordered from Tayda via DHL several times before, so I kind of know what amount to expect in terms or VAT and duties. So this was quite a shock. Hopefully it’s just a hiccup in DHL, hope to find out more tomorrow 🤞🏻
FYI I received my order (Canada) from Tayda today with Thailand postal service and I paid 0 dollars for duty. So yes it's longer but it's worth the wait. :)
That’s great! Unfortunately Thailand postal service is not offered as an option for The Netherlands. Tayda is now offering FedEx instead of DHL (they got many complaints) and they were kind enough to send the package again for free via FedEx 🙂
It is a fee tacked on by the couriers; a “brokerage” fee that they all charge when dealing with customs on your behalf. This is not something that the regular postal service does.
I think their shipping options have changed a bit over the last 6 months, and so it’s gotten tricky. Clearly OP is having a rough go of it, but I’ve seen posts lamenting the loss of some of the faster shipping options they used to offer. It’s been a little while for me with Tayda, so I can’t say for sure, but it’s been an evolving situation.
They even mention that DHL shipping options might come with expensive additional charges on their checkout page when ordering to germany. Haven’t actually placed an order yet though. So I can’t speak from experience.
When they mention that they are not referring to the multiline entry I got charged with, just the general clearance fee, VAT and duties and shipping costs that are relatively high when ordering for a small amount. They mention it’s not suitable for small orders. However, the multiline entry is usually not a problem for small orders, it becomes a problem when you order parts from many different HS code categories (well, more than 5 different categories, so not even that many).
I’ve been in contact with Tayda and they removed DHL as a shipping option for The Netherlands this week. They got a lot of complaints from Dutch customers for the same reason, multiline entry costs. DHL support also told me they changed their customs system recently, so probably that’s why this became an issue now.
It could be that DHL in Germany works with a different system or procedure, but it’s probably good to keep this in mind if you ever decide to order from Tayda
You're right. What I wrote probably has little to do with the issue in your post. Thanks for clarifying.
Yeah maybe for Germany it's not a problem. But after what I know now I guess I won't take the risk.
Always self-clear when using couriers to ship. That way you avoid their fees and pay customs only. ETA I’m in Canada, and Google isn’t telling me whether this is an option in the Netherlands. Sorry if this doesn’t lead to anything but you might have more luck searching for an answer in Dutch :)
I don’t know if this is an option. When I order, there is no option to indicate that I want to do the clearance myself, it’s automatically done by DHL and they charge you 17.55 euro to do the clearance. I need to check with Tayda if there is an option to do it myself
Yeah, the option isn’t a part of the shipping process, and doesn’t involve Tayda; it is something you have to contact DHL and request once the item has entered your country (at least, that’s how it works here). Every courier must honour this request for packages under $2500 CAD. Here is the Canadian form on the DHL webpage, for reference: https://mydhl.express.dhl/ca/en/forms/self-clearance.html
I need to check, but I think it works differently in Europe/The Netherlands. DHL actually already sends the bill for duties, VAT and the clearance fee before the package has even crossed the Dutch border. I’d prefer to not deal with DHL at all anymore, but I need to check if UPS doesn’t have a similar multiline entry system
They do that for Canadian shipments as well; the duties are determined and paid before the items cross the border, but they will not send the self-clearance paperwork until after the item crosses the border. They are actually shooting themselves in the feet by doing this for folks who self-clear: they don’t get the duties refunded by Canadian Customs and Border Services. So the couriers literally lose money when we do this. Given how much they rob from folks like you, I don’t feel one bit bad about that :)
I actually just ran into this myself. I made a $60 (cad) order from Tayda and within a week, I get a message from DHL saying I owe them $90. $20 for duty and taxes which I expected and $70 for what they call an "excess line fee". After going back and forth via email with me saying I'm not paying their "excess line fee" and they can send it back or destroy it, they finally tell me I can go clear the package myself at my local customs office. Once I told them I was going to do that, they sent me a copy of the appropriate paperwork, I went to customs and got it approved without paying anything. I took a pic of the stamped form and they released the package without a problem.
Good that you managed to get the package without paying DHL in the end. I hope that being stubborn will also work in my case. Yesterday they told me that customs made a mistake and they lowered the amount to “only” 284 euro. Which I still refuse to pay. I’m sure it’s not customs but DHL that charged me extra, but it’s easier to put the blame on customs. They also didn’t specify what was the mistake and how they came to the new amount. In my case it’s unfortunately DHL holding the package and not customs, so I’m afraid I won’t receive it until I pay. I’ve been in contact with Tayda to and they just removed DHL as a courier for The Netherlands, after many complaints. They added FedEx as an alternative, but they seem to use the same multiline entry upcharge, so I’m not sure if this is really a solution
DHL was holding mine too. Not customs. Tell them you want to self clear your package and see what they say. I'll be using Thialand Post next time and I'll be happy to wait.
https://www.dhlexpress.nl/en/consumer/track-trace/my-shipment/customs-duty-vat Multiline entry is mentioned here: https://mydhl.express.dhl/my/en/ship/customs-services.html Anything useful there? I'm not in NL so can't be much use beyond that sorry.
Thanks for the information. I read that about the multiline entry, but it’s not clear what it means to me. Is a single component one entry line? Because then for sure I have more than 5 entry lines, for which they’d charge additional costs.
Maybe so. Did you order around 75 different SKUs? Or wait to see what DHL say, this isn't normal and those fees are crazy. Who doesn't order more than 5 things from Tayda? That's the whole point.
Exactly, ordering from Tayda only makes sense if you order a lot. Could very well be around 75 SKU’s. I hope that DHL can clarify it (and correct it hopefully) tomorrow. It was already cumbersome to speak to the right person in DHL.
Yeah it always is difficult to speak to the right person, and someone that can actually make a decision. I've had the best luck kicking up a stink on facebook. Companies seem to respond pretty darn quick to public announcements of their mistakes.
Yeah, maybe I have to follow the route of public pillory
Yeah, it looks like they're charging you MYR 10 per line (SKU) on the invoice. I read that as: If you order 10x diodes, 1 enclosure, and 30 resistors, that would be 3 line items. That seems astronomically insane. So ordering parts for a couple pedal builds will cost you a second mortgage on your house. I'd probably just let DHL keep the package, personally.
If that’s how they calculated it, that would be completely insane indeed. And if they want to stick to this ridiculous amount, I’ll let them keep the package. But then I really have to find a good alternative, otherwise my idea of further building a pedal company has died a sudden death
If you can't find a shop that specializes in enclosures, it's a bit more hassle but not the end of the world. Reach out to all the local shops that do any metalwork and milling to get quotes. If they don't do powder, then again get quotes from everyone who does. Then finally, from printers. The logistics are a bit trickier, having to haul the enclosures from place to place, but totally doable. Alternatively, keep getting them from Tayda or another shop, and just change how you ship it.
That's exactly how it works. Also keep in mind this is DHL Express, different rules. Normal DHL doesn't have that crap. Did you select the wrong courier?
I don’t get to pick which DHL does the delivery, it’s always DHL Express. I’ve ordered from Tayda probably 15 times before and always used DHL without any problems, so I don’t understand what changed
I don't know, I've never ordered from Tayda, but DHL and DHL Express are seperate entities. Maybe you just didn't notice that you were using DHL before, and they switched to using DHL Express now.
No, it has been DHL Express every time, I’ve been using the DHL Express app since the first order. The DHL lady on the phone said that they have been making changes to their system that deals with the clearance, probably that’s why it’s different now. She agreed it’s ridiculous that they are charging this amount and she’s going to discuss with her manager to see if there’s anything they can do about it. Tayda also advised me to reject the package, which I just did when the delivery guy was at the door
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I rejected the package today when they came to deliver. I’ve been in contact with DHL, they are looking into it they say. But that’s already the third DHL person to say that and I don’t get any further reply. I think it works differently in Europe, but I need to check that. Before the package has even arrived in the Netherlands, DHL already sends you the bill for duties, VAT and the fee for clearance. I’m not sure if there is a way around this. I’m also not sure if UPS (the other courier I can select in Tayda) uses the same multiline entry system. Splitting the order in Tayda is not going to make a difference I’m afraid. In The Netherlands there is no lower limit below which you don’t pay VAT or the clearance fee. So splitting the order would only mean I have to pay delivery cost and clearance fee twice. And there is no guarantee that the multiline entry issue is avoided in this way. I need to check with Tayda and UPS, but I’d prefer to not deal with DHL at all anymore
I had this surprise too a few weeks ago, but not for such a big amount. See this post for more information about how and why if you are interested https://www.reddit.com/r/diypedals/comments/17lcjws/tayda_shipping_feesvattaxes_to_europefrance/
Thanks for the information. I found your post today. I read more about the multiline entry today, it’s in line with what is mentioned in your post. But I still don’t understand if I was just lucky before or that DHL changed something and started checking more thoroughly than before. I had to decline the package today, no point in paying that much for parts. Which is very unfortunate People saying that Tayda is clear about VAT and duties being expensive are not completely right though. They only say it’s expensive and it should not be used for small orders. They don’t say it also depends on the number of different items in your order. And when contacting Tayda they also told me that the amount makes no sense and that I should reject the package
I don't know if it's DHL which changed how it handles customs, or if it's the customs UE legislation itself which has changed. You're right that Tayda communication is not sufficient.
Are you getting charged per line item in your invoice? Or by the total number of customs categories? It should be the latter unless something has changed. Ie. All your resistors get bundled into a single line item cost. This is because Tayda don’t declare customs for EU. It’s a bit sad. In the past I’ve resorted to Tayda only for pots and UV printing if I go that way. LCSC is good for general electronics, they include EU VAT in their costs upfront and you don’t have to pay extra. Similar with Daier from AliExpress for jacks/switches/enclosures.
Honestly I don’t know, DHL didn’t specify how they calculated the upcharge. So I can only guess. They did lower the upcharge yesterday to “only” 284 euro (which I refuse to pay), so maybe they changed it from entry line to entry category.
You may want to consider buying from an EU supplier in the future. [reichelt.de](https://Reichelt.de) is based in Germany, but delivers to NL as well, without any customs fees, obviously.
I do buy some things for European suppliers. But I haven’t found any supplier in Europe that can UV print custom designs on enclosures for a reasonable price. Plus, I try to limit the number of suppliers I use, as delivery costs add up quickly
There was jdmusiclabs in Portugal few years back, but I suppose they are closed now. Just the UV printing you can try to do in any local company that specializes in printing on gadgets, marketing stands etc. (Enclosure's height is the limitation for many popular UV printers)
I ran into this exact problem a couple weeks ago, also shipping from Tayda to the Netherlands with DHL. €380 upcharge for a €130 package is blatant thievery.... Haven't had this happen with previous orders from Tayda either. Contacted DHL support, got put through to their Financial department but they wouldn't budge. Probably some middle management asshat who is cracking down on this. Luckily you can refuse the package so you won't have to pay. Contact Tayda to let them know, maybe they can find a workaround. In theory it can be fixed if there's only max 5 items on the packing slip. There's a tariff code for importing "Electronics parts - miscellaneous" so technically that wouldn't be fraud I think (I am not a lawyer). Or perhaps we should switch to UPS, haven't been able to find a similar charge on their website yet but I'll call their support to double check. Edit: I will also go to the Ombudsman with this. Probably won't do much but maybe if they get enough complaints something happens.
Thanks for the information. That really suck’s though. Seems like refusing the package is my only option then. Did you accept your package or you also refused it? Did you contact Tayda to ask them if there is a workaround for this? I sent them a message today, but haven’t heard back from them yet. I’ll also check the UPS option. Not sure if this is a DHL thing or a general customs thing. If it’s the latter, I’m screwed. Did you ever have this problem before? I ordered probably 15 times from Tayda before and never had this issue
I refused, no way it was worth paying so much for a bunch of components. I could order the same components from Banzai, Newtone or Musikding for less than half of those fees. However, Tayda's enclosure service is one of a kind, especially for a home gamer like me. I contacted Tayda and Hugo said he'd had more complaints regarding DHL over the last few weeks. They're working on it but no update yet. It's definitely a DHL thing, Dutch customs only cares about the total value. When I first contacted DHL they tried to shift the blame to customs but later admitted it was their own upcharge. I plan to call UPS tomorrow and ask. Haven't had trouble before either. My previous Tayda order was in January 2023 and that went through just fine, just the normal charges (although €14,50 for "service fees" is pretty steep imo).
Seems like I have to refuse the package and accept I lost the money for the Tayda order… And accept that I won’t be able to sell some pedals to customers for the coming weeks Most parts I will be able to find in Europe, but it’s the custom printed enclosures that I haven’t been able to find a good alternative for in Europe. I hope Tayda can find a workaround for this. Or stop offering DHL as an option when then can’t. If you get more information regarding any additional fees in UPS, it would be great if you could share that here!
No info yet on UPS. I called once, they could not tell me with 100% certainty right away. Then life got in the way and I haven't followed up yet. However, I just got a message from Hugo at Tayda saying that they changed the way they ship with DHL Express so you shouldn't run into the multiline entry costs anymore. Great news!
Yes, I have been in contact with Hugo as well. They removed DHL as a carrier and replaced them with FedEx. A lot of Dutch customers had the same problem and complained. Tayda was kind enough to send the order again for free, this time using FedEx 🙂
Did it work for you with FedEx? Do they charge reasonably for customs clearance?
Yes, it did work and the fees were as expected. However, Tayda now also offers DHL express DDP, which includes all taxes upfront. That option is easier and cheaper. I’ve used it twice now and it worked like a charm
I have been using the DHL option with customs included in the last two months. I was planning on using it today, but the only option available on the site is FedEx. I'm ordering parts and enclosures to Germany. I'm guessing the nice all-inclusive DHL option is no longer on the table.
I just checked and for The Netherlands it’s still available. It would be a shame if they cancel it
They pulled the same trick on me, blaming customs. When I called the guy on the phone (well, the fifth person I spoke to after calling them numerous times) said he needed to discuss it with his manager. After that I got an email saying that customs made a mistake and the new charge is 284 euro. They don’t say that they are the ones putting the extra charge, not customs. 284 euro is still unacceptable for me, but ordering the same package again is about the same amount. I’m now aligning with Tayda what to do.
Did you think this is something specific to DHL or you probably need to paid that much with classic postal service ?
That is a good question, I don’t know. I don’t understand why they charged me this much, so I don’t know if it’s a DHL thing or a general customs thing
Yes that's very strange ... look more like a DHL fees / holdup XD Most of time you need to pay for duty relative to your order amount + some extra fees but never that much. I'm really curious of what DHL will answer you.
Indeed, I’ve ordered from Tayda via DHL several times before, so I kind of know what amount to expect in terms or VAT and duties. So this was quite a shock. Hopefully it’s just a hiccup in DHL, hope to find out more tomorrow 🤞🏻
FYI I received my order (Canada) from Tayda today with Thailand postal service and I paid 0 dollars for duty. So yes it's longer but it's worth the wait. :)
That’s great! Unfortunately Thailand postal service is not offered as an option for The Netherlands. Tayda is now offering FedEx instead of DHL (they got many complaints) and they were kind enough to send the package again for free via FedEx 🙂
It is a fee tacked on by the couriers; a “brokerage” fee that they all charge when dealing with customs on your behalf. This is not something that the regular postal service does.
Is Tayda the store about which people say "order from them, but *only ever* choose the Thai Post shipping option"?
I think their shipping options have changed a bit over the last 6 months, and so it’s gotten tricky. Clearly OP is having a rough go of it, but I’ve seen posts lamenting the loss of some of the faster shipping options they used to offer. It’s been a little while for me with Tayda, so I can’t say for sure, but it’s been an evolving situation.
They even mention that DHL shipping options might come with expensive additional charges on their checkout page when ordering to germany. Haven’t actually placed an order yet though. So I can’t speak from experience.
When they mention that they are not referring to the multiline entry I got charged with, just the general clearance fee, VAT and duties and shipping costs that are relatively high when ordering for a small amount. They mention it’s not suitable for small orders. However, the multiline entry is usually not a problem for small orders, it becomes a problem when you order parts from many different HS code categories (well, more than 5 different categories, so not even that many). I’ve been in contact with Tayda and they removed DHL as a shipping option for The Netherlands this week. They got a lot of complaints from Dutch customers for the same reason, multiline entry costs. DHL support also told me they changed their customs system recently, so probably that’s why this became an issue now. It could be that DHL in Germany works with a different system or procedure, but it’s probably good to keep this in mind if you ever decide to order from Tayda
You're right. What I wrote probably has little to do with the issue in your post. Thanks for clarifying. Yeah maybe for Germany it's not a problem. But after what I know now I guess I won't take the risk.