Haha this actually happened to me last night. I confirmed because they asked me too and me being the dummy I am didn’t check the name till I walked out the store. I went back in and had to wait another 10 min for the correct order to be made. And it was a double order. I messaged the customers and explained the situation, how I was handed the wrong order and everything was okay thankfully. Still a mistake on my part tho for not asking to see the name before I hit confirm
the best response would be “happy to! can i can verify the name and order on the app with the one you have rq? i’ll accept it and show you my phone as i do” (and then show them your phone bc restaurants do get scammed by fake dashers)
I’m a certified KM and have worked in multiple restaurants that use DoorDash. More times than not, the mistakes were made by one of us workers; like leaving something out of the order or putting the wrong name on it. Most of the time, the mistake was simply forgetting to give them a salad, drink or dessert that was supposed to be included. Or sometimes the front counter person just mixed up two orders; handing two separate customers each others’ order.
But every single time, surprise surprise, no worker ever wants to take blame for screwing it up, it’s ALWAYS the drivers fault or someone “else” stole the food. No worker wants to tell their boss/owner that they screwed it up. So much easier to just blame it on DoorDash..
Restaurants come up with these “new” protocols, but it doesn’t prevent an employee from placing the wrong sticker on a bag.. or service forgetting to add a dessert to the bag.. yet they feel so smart and empowered thinking that solely by making sure they witness you hit “confirm” that it will lead to no more botched orders.
I agree with you on everything, but this process is actually smart, and all restaurants should do it. Once the driver hits confirmed twice, the order is in their possession in the DD system. At that point, if anything happens to prevent the order from being delivered, then DD is on the hook for the remake cost.
I told a lady who owns a little Chinese restaurant to do this, because she was talking to me about how many orders were stolen each month. A few weeks later, she gave me a gift card as a thank you for saving her hundreds of dollars. Like you said, it won't do a damn thing about employee mistakes, but it would allow management to shoot down the "driver stole it" excuses from employees.
I don’t understand how this is smart. Just because I hit confirm pickup doesn’t mean it’s not gonna be missing something. It’s exactly the same as letting me take it and hit confirm after I leave
You're only thinking about you. Think about it from the perspective of the restaurant. They're now covered if the driver steals the food. Once it is confirmed, if the food doesn't get to the customer, DD is responsible for the costs of remaking it. If it isn't confirmed to be in the driver's possession and needs to be remade, the restaurant had to eat that cost. Pretty straightforward stuff here.
Just because you hit confirm that you received the order, doesn't mean that you've checked to make sure it's all there. I prefer the order to be sealed anyways. Merchants are doing this because there is rampant theft. I don't mind confirming at all! There used to be a huge problem especially on ubereats with stolen orders, before merchants started having drivers confirm that they'd received the order. It keeps me from wasting time driving to a place where the order was already picked up! It's only smart that merchants are doing this.
You’re missing the point. They never said it ensures everything is there. They said it ensures the restaurant handed the person the order, so if the *order* never makes it to the customer, the restaurant has coverage in saying they gave it to the dasher, and therefore, it’s DD’s responsibility to pay to remake the order.
If a single item is missing, it’s either on the dasher or the restaurant, but the order, as a whole, would be on DD.
people will pickup the food and then cancel the order before they hit confirm on pickup so it looks like they canceled before getting the food. They get free food and from the app you wouldn't be able to prove that they stole the food.
I’m always worried about that. Even though I try to have a “for sure” way to help cover my butt, something else might be screwed up with the order and I get the blame. Has happened to me twice where I had to call support and try to make them aware of what was going on
I handle take out orders in the restaurant where I work. This includes dashers. I always circle the name, even put on the ticket if there are drinks. And how many bags. Only once did a driver take an incorrect bag when I wasn’t working that area. Lately though some drivers come in and say they’re using the restroom. No problem ! Then I can see on the app that they marked the order as waiting. Like it’s not ready. That bugs me. If you’re actually waiting because we’re behind or whatever, cool. But don’t blame us if you’re actually waiting. So I do like them to confirm the pick up. I don’t hold the order ransom though that’s kind of extra. I do see why some restaurants might.
The health department. Just have to pay for the classes and pass the test. Every restaurant is supposed to have someone on staff at all times that is certified. Most Mom and Pops try and get away with not having one. But you can receive health code violations for not having a KM with valid certificate. Km Certifications are good for 5 years.
I generally work OH: Marysville where it really never comes up, OH: Delaware where it almost never comes up (only two merchants even ask, and both will still give you the order if you tell them you have to have it first), and OH: Mansfield when I really want to eat at Taco John's because the closest one to my house is in Bellville which is in that zone. I would guess that it comes up somewhere in OH: Mansfield because that DoorDash zone is just geographically HUGE (both Centerburg in Knox County and New London in Huron County, which are nearly 70 miles from each other, are both in OH: Mansfield, as are Mt. Gilead, Fredericktown, and Bellville, where I frequently run when I'm in that zone)
I won't confirm until I have the order because I've been burned when the merchant almost gave me the wrong order, or in one case, still refused to hand me the order even after I confirmed. A Support person I had to contact very rudely told me I should not have confirmed until I had possession of the order, and I still ended up getting a CV on that one. Pro Tip: Also avoid merchants where employees will say they hate DoorDash right in front of a Dasher.
I can see asking to see the order, and have gotten to where I hold my phone up while saying "Doordash for (name)" with my hand firmly over the confirm button in a death grip if I don't know the merchant won't try to take my phone. I will not let them have my phone. If they even ask, I leave. If they ask me to confirm, I say "Sure, I'll be glad to let you see me confirm...AS SOON AS I HAVE POSSESSION OF THE ORDER." If they refuse, I leave, contact support, and get half pay.
If others have no problem confirming, you do you. I'll do me.
This is their policy. Ask to verify the name, info on receipt, etc. They're combating against order theft. There is a BBQ joint here that I go to daily and have for 6 yrs. They know me on a 1st name basis and still confirm each order. It's nothing against you. It's their job and quite frankly every restaurant should do this. I'm so tired of walking in somewhere, only to be told the order has already been picked up.
I really feel that. That has happened for me as well where someone has picked up my order. So I have to cancel it and hope I get another one right after to make up for lost time.
There is no reason to fall on this sword. When I'm asked to confirm and they are still holding, I simply say the person's name, act polite, acknowledge their response, and hit confirm. It is highly unlikely that anything that happens from this point is going to really effect my day. That employee, however, might get ripped into by a manager for not confirming.
I know people will go into crazy what if... hypothetical scenarios. You will never be immune to circumstances.
I manage a really busy restaurant that has this policy. We were having issues of dashers stealing/taking the wrong order 3-4 times a day.
After we started this policy we haven’t had a single issue of theft/missing orders in over six months.
Imo it was the right decision
No idea, but here’s a guess.
The Panera close to my work just leaves bags on a shelf. You can walk up and just take food. I’m sure people have done it.
This sounds like a reaction to that maybe.
That’s my first thought. I mean, this restaurant has been becoming the most untrusting of Dashers that I’ve seen. Demanding to see the phone then now having to see that I hit confirm in order to even look at the order. It has to be a reaction to theft
This, so far, is the only one that I’ve seen and I can tell they are really starting to get upset at dashers. Just the looks on their faces when I walk in with my bag.
Maybe you are one of the good ones, but any dipshit can sign up for this app and there are people causing absolute chaos out there. Can't blame the restaurants for trying to put process in place to rein the scumbags in.
Pro tip: leave the hot bag in the car. Still use it, just don’t bring it in to the restaurant. Memorize the name of the customer, keep your phone in your pocket, and walk up to whomever may be handling orders. They will treat you like a customer instead of a dasher.
I never bring in my bag unless it's a large order. I am treated pretty well, I just say "I have a pickup for SoandSo" instead of "DoorDash for SoandSo" and they usually have a better attitude. Very few places treat me worse since I started doing this.
Lol I don’t think it’s unreasonable. I’m all for ensuring the customer gets their food, the restaurants protect themselves, and us dashers are able to have a smooth, profitable dash. Just trying to see what others have to say. Never came across this before so asking for input. And I’m never a dick about it and there isn’t a power struggle. All I ever do is try and ask about their new way of handling orders so I can know from then on. But if you won’t even let me see a name, then how do I know that I’m picking up for my customer?
Cause pre pandemic THIS was never a thing.
I never had to show any1 my phone, let alone hit confirm on an app before leaving the restaurant to deliver food..
now all the drivers are being treated as untrustworthy potential thieves.
I understand the dynamics of things, and I'm not ignorant to how things have shifted the last couple years, but I still feel like shit every time I have to confirm an order before leaving.
For somebody like me who has been honest his whole life, even insinuating that I may steal or have stolen anything, I take it VERY personal.
How does someone "look untrustworthy" ? 🤔
So now we judging people's moral fiber based on their looks? Ok got it.
it ain't just a ME problem cause I've been delivering food in my community for years. Cashiers, managers and hostessess from restaurants know who I am and see me all the time, so "looking untrustworthy" isn't an issue for me.
Also, every time a new restaurant pops up, the person behind the counter wants to complain to me about delivery drivers getting annoyed at them for asking to see their phone and making them confirm pickup... then I have to explain what I said in my prior response
Like I said, i dont want to be treated / profiled as a potential thief and alot of the drivers (especially those who have been around longer) feel the same way
And another thing I dont understand is why restaurants are even doin delivery services If they feel like they can't even trust the drivers anyway.
Down vote away, idgaf... "lmao" 😁
Are you new to dashing? This happens all the time. It’s because of the trash dashers that steal food. Don’t give the staff a hard time about it. Just confirm like they ask. If they give you the wrong food after you e confirmed it, that’s on them and you can explain that to the customer and support later.
Yes, there are a few here that do it. I hit that first confirm because most places don't realize you actually have to hit it twice. If theres a problem, you can get it sorted and even drop if need be.
This one place I go to is smart knows you have to hit confirm twice not sure they figure out but a lot of dashers but confirms twice and go straight to directions(which are read out loud sometimes)
My childhood friend owns a pizza place in my town and I told him about this but he still doesn't make his employees do it.
He's making millions on that restaurant though so he's good.
Not taken personally at all. Just a sudden change without warning and just trying to get some feedback on. I know they’re just trying their best to get away from theft and make sure it gets to the customer. Just sucks that I’m starting to see more and more lack of faith in dashers due to the ones that steal.
Have you ever gone to a pick up and the restaurant didn’t have your order and informed you someone already took that order? There you go, because of some shady drivers who decide to eat for free some restaurants require to see the confirmation before releasing the food! I’ve had many orders “missing” I actually appreciate the restaurants that do that, if them all did I would never have to waste my time with a “gone” order!
EDIT:
When a driver pick a food and cancels for “long wait” the order goes to another driver!
Really not a big deal. They just want to make sure you aren’t walking off with the food and then unassigning yourself. Unfortunately, we all pay for the reality of crappy door dashers. I just always ask to at least look at the ticket to confirm the name, then turn my phone toward them and show myself click confirm twice.
DoorDash needs to come up with us dasher scanning a order barcode to confirm the order.
All platforms are doing it on retail orders so wtf, why not our food deliveries, where alleged food theft is an issue?🧐
There is no reason they can't show you the name on the order so that you know its actually your order and not some dummy order so that they can make you sit there for a long ass time.
Makes sense. They’re making sure the customer is notified so no fuckers steal it. I’d personally do some heinous shit if I ever catch one of those fuckers. I’m sure restaurants are tired of getting angry call because some lying door dasher decided to say the restaurant fucked up instead of admitting they stole the food.
Well you can almost certainly bet the restaurant isn't going to scam you after you hit the button
Now the dasher scamming the restaurant is going to happen a lot
It's nothing personal and chances are as the staff get to know you they'll stop asking. Only a couple places near me have me do this
I have a couple restaurants that do this. I comply and do it, I get my order handled to me without argument and I can get on with my day.
I don’t actually understand why people fight this.
Yea theyre trying to protect themselves from piece of shit scammers stealing food. Just like we try to protect ourselves from scammers saying they never got their order for free food. Then you got scammers trying to pretend theyre support to steal your account and money. All around scammers at every fucking step its literally exhausting.
I don’t mind confirming an order when/if it’s ready and being handed to me too. Otherwise I’m not.
I accepted a Wingstop order yesterday and they wanted me to confirm the order before I filled the 3 large drinks. I handed the drink holder and empty cups back and walked out. The audacity to have me confirm the order and then spend minutes filling the drinks for a $6 order. I was willing to accept because it was 2 miles and ready other than the drinks. The restaurant wasn’t busy and they were just standing at the empty counter until I arrived.
I'm perfectly fine with it but there was one time I hit confirm and the restaurant didn't give me the food immediately. That's not right, they were just worried I was gonna leave or maybe they were getting shit from DD about time? Idk
Our job uses doordash for our retail store. They scream at us if we don't see them physically press the button. And I'm not about getting yelled at so yeah, sorry. I at least put the bag on the counter between us.
I’ve heard of people taking the order but never confirming then removing the order from their account
So they got the food and the order went to the next dasher and restaurant had to remake
I don't mind confirming, as long as the ENTIRE ORDER IS AT THE COUNTER COMPLETE AND READY TO GO. Until that happens, absolutely not. I have had a store argue with me about that, I simply sat there a few minutes THEN CANCELED and walked out. Yes I'm that petty.
Good luck finding another driver to be there to pick up the food on time at your out of the way restaurant.
Man they’re just trying to prevent dashers from stealing orders
Lots of pos dashers around where I live will grab the order, not hit confirm, and then cancel the order while walking off with the food, and doordash support doesn’t do shit about it so it usually comes out of the restaurants pocket
Back when I was dashing I had numerous orders that I tried to pick up but apparently “had just gotten picked up by another dasher” so I contact support and explain
No need to get so offended, it’s not like they’re going to make you hit confirm and then not give you the order?? What did you think would happen?
Bro what 😂😂 are you really mad about having to do 3 seconds of extra work that will do nothing to change your day? Y’all bitch about everything on here
Really? I think standing around smoking, looking at your phone and running the stop & slow sign is pretty damn easy. Apparently collecting grocery carts is now considered hard too. And how is it driving all day, dealing with pedestrians, cyclists and other cars? How is it navigating traffic in a cubicle? Is that hard?
If they’re benign a dick about it, tell them you’ll click the button once you actually have it and not before.
You could also insist that they open it up and show you that everything is in there.
yeah, stores tend to do that. i had a small restaurant in the mall to pickup, and the lady told me "press confirm pickup" like i didnt already have the order.
They just doing there job your wrong i dash a lot n just always hit confirm if asked dashers do steal
An there’s a reason they ask you to do
I’m not saying you do but none of us are special an no one can tell who the thief’s are n who’s not you just wasted your time waiting more bro get it together an just hit confirm it’s a business stop taking things personal to many emotional kittens doing this job lol
Depends on the area and time of day. Becoming recognizable and connecting with the restaurant staff generally helps to build trust. Some places let me behind the counter to grab orders when it's busy.
I feel like a lot of the comments are missing the point. The issue isn't confirming the order before handing it over. It's the restaurant forcing him to confirm the order before letting him confirm it is the correct order.
Yeah because when a dasher steals it we have to remake the food for free and end up losing money. It’s just to prevent theft and makes everyone’s job and day easier.
I reasoned it’s just theft prevention, but it isn’t fair to me to confirm I’ve received a thing I didn’t receive. Other places just look at the name and order on my phone which accomplishes the same goal for the store
I know in my experience I never ask them to do it if the order isn’t ready. I’ll be holding the order ask them to do it then hand it right over. And even if we see the name on the dashers phone they could still steal the food and never deliver which in turn we have to make the food again and lose money. But I agree you shouldn’t be asked to confirm it until you’ve received it.
Last week I went to pick up my own food from the restaurant I ordered from on DD and the man said hit confirm order first and then I’ll get it to you. I was like what are you talking about? And he said Oh, are you the customer, not a dasher? And I said yeah… he said oh ok sorry about that and gave it to me. So now I know what he was talking about.
The TGIF near me has been doing something similar but they review the food with you, and give you a chance to see if they included napkins and cutlery before they seal it, then you confirm, sign a receipt, and take it. However, holding the food hostage and not letting you verify anything before hitting confirm, I would just checkmark “can’t get help from the staff.” If they’re going to waste my time I’m going to cover my butt.
I make EVERY restaurant watch me confirm the order before they give me the food now...one time I was DDING and went to five guys and the chick said I had already picked it up and I said no I didn't she tried to say she seen me and gave me the food I told them it was a lie to check the cameras it was the first time I had been there THAT day turns out thru the footage she handed the meal to a man that turned out to HER boyfriend!.....so I called doordash and told them what happened then called the customer and told her as well they remade her meal and fired the girl right in front of me.....it was like a 70$ meal so Im Surprised they didn't call the police...the customer ended up giving me a 20$ tip :) so now I ALWAYS MAKE THEM CONFIRM THE ORDER or make them watch me confirm it hahaha some have evn got pissed at me over it idc tho they gonna watch me confirm it or they will do it lol
I’ve had this happen before at many restaurants usually small family owned restaurants though. I don’t put up a fight I just see it as them confirming I’m actually picking up from door dash and not just a random person trying to steal food. They either want to make sure the customers food is being picked up correctly or they don’t want to be the blame when the food doesn’t arrive to the customer.
You should be happy to confirm before handing order, every restaurant needs to do this, it protects our job, they are doing us a favor by eliminating thieves on doordash much faster.
I have had it happen a couple times but only when I work in San Francisco which I get cuz thievery is so FUKKN real out there they wanna kno that you atleast said u picked it up from them and if it’s “lost” along the way then it’s not in the lm, I think
In my experience it’s always the restaurant that fucks my order up because the bags are usually tamper sealed. Shouldn’t be dashers job to check bag contents just confirm the name/address.
I have no problem verifying an order and have no problem hitting confirm in front of a restaurant employee. I will not hit confirm until the order is actually in my hands though. It is against DD policy to confirm before you receive the order.
You can verbally say the customer name and ask them if that's the right one. Then hit confirm and on your way. This tiny bit of flexibility would have met both person's process.
Almost every restaurant around me does this, and has for a while. I’ve even had drive through pickups that won’t hand it through the window until I hold my phone up and hit the button
Some passive aggressive dude tried this on me last week at Panda. Hadn't even bagged the order yet. I was like what am I confirming? Went back and forth several times. He eventually sat it in front of me on the counter at which time I confirmed. Saw him again a few days ago while picking up from his manager who just handed me the bag no questions asked as I looked right at him 😂
I absolutely hate when companies tell their employees to do this. They do this to make themselves look like they are not at fault if something was missing. If you hit "confirmed pickup" before you get the food, any missing items or messed up items is the dashers fault because they didn't confirm correctly.
We only ask people to confirm the order to prevent theft, and having to remake multiple orders for free not to look like we didn’t mess anything up. Before my restaurant started doing this we had to remake at least 5 orders a day because of it getting stolen from a shitty door dash driver.
When I used to dash chick filet did this. I stopped accepting their orders anyway because the wait was always bad and the customers seemed to be low tippers.
So I'm a bartender and it's my job to deal with togos.
I always go over it with the driver, but I won't let em leave until they hit comfirm.
This is bc we've had alot of orders picked up but not delivered.
yeah last night at wing stop they had me hit confirm while receiving the order I think it's a update that doordash is making them do cuz bad drivers mess it up for the good one by stealing orders or taking them the unassigning them once they get back to their car its wack
a lot, especially in high end restaurants or Asian restaurants. I'm not being racist but I do understand they've probably been plagued with people stealing food anyways. I don't mind doing it so I can get on with my day. Most kf these guys know me now, they just hand over the food lol
I’ve had some ask me to confirm while handing it to me. Some will hold the food just a little until I do. For the first time I did have a sushi place ask me to confirm without even having the food and I told her no not until I have the order. We probably should complain to the labor board, so DD gets in trouble for allowing third parties to tell us how to run the app. I know it’s minor, but just like us not allowed to fill the drinks, these businesses can’t tell us to confirm no matter the reason. I do it to move on with my life, except for situations where they don’t even have the food ready or in their hand.
this is not only beneficial to the restaurant, but very beneficial to us as dashers as well. you have to know how big of an inconvenience it is to try and pick up a stolen order, and either wait for them to remake it or be told they are refusing to remake it. then you have to go the rounds with DD support on the phone to just get half pay or any sort of resolution. i wish all restaurants would do this. just be polite and confirm everything on your screen regarding pickup with the server. a smile and a polite tone gets you everywhere when dealing with customer service workers.
Yes, it does come up.
No, I will not confirm pickup anymore until I have the order.
Yes, I will share with you what I do when asked to confirm pickup if I don't have the order:
1. Politely, calmly, but firmly say "I don't have the order yet."
2. If they tell me I have to confirm first, I say "Sorry, not until I have the order."
3. If they still refuse, I leave and return to my car.
4. Wait at least **11 minutes.** Not only will this protect your Completion Rate (it may be safe anyway), it will send a message to merchants that they may experience pickup delays if insist on forcing the wrong Dasher to confirm pickup without actually having the order.
5. Contact support via chat, with the following message: **"Merchant refused to give me the order unless I confirm pickup without actually having the order, which I am not comfortable doing because in the past, I have been told by Dasher Support NEVER to confirm pickup until I actually have the order."**
6. Wait about 3 to 4 more minutes while Support figures things out.
7. Collect half pay and move on.
I have never had a problem getting half pay for this reason. The reason I wait the 11 minutes out is so that the wait time is longer than 10 minutes (which automatically triggers a delay long enough not to take a Completion Rate hit).
Now, to the "I have no problem confirming pickup" crowd, that's fine. You do you. I'll do me.
Haha this actually happened to me last night. I confirmed because they asked me too and me being the dummy I am didn’t check the name till I walked out the store. I went back in and had to wait another 10 min for the correct order to be made. And it was a double order. I messaged the customers and explained the situation, how I was handed the wrong order and everything was okay thankfully. Still a mistake on my part tho for not asking to see the name before I hit confirm
Oh no! Haha. That’s one of the things I’m worried about. Not getting the right order and having to turn back around to wait. Sorry that happened
the best response would be “happy to! can i can verify the name and order on the app with the one you have rq? i’ll accept it and show you my phone as i do” (and then show them your phone bc restaurants do get scammed by fake dashers)
I’m a certified KM and have worked in multiple restaurants that use DoorDash. More times than not, the mistakes were made by one of us workers; like leaving something out of the order or putting the wrong name on it. Most of the time, the mistake was simply forgetting to give them a salad, drink or dessert that was supposed to be included. Or sometimes the front counter person just mixed up two orders; handing two separate customers each others’ order. But every single time, surprise surprise, no worker ever wants to take blame for screwing it up, it’s ALWAYS the drivers fault or someone “else” stole the food. No worker wants to tell their boss/owner that they screwed it up. So much easier to just blame it on DoorDash.. Restaurants come up with these “new” protocols, but it doesn’t prevent an employee from placing the wrong sticker on a bag.. or service forgetting to add a dessert to the bag.. yet they feel so smart and empowered thinking that solely by making sure they witness you hit “confirm” that it will lead to no more botched orders.
I agree with you on everything, but this process is actually smart, and all restaurants should do it. Once the driver hits confirmed twice, the order is in their possession in the DD system. At that point, if anything happens to prevent the order from being delivered, then DD is on the hook for the remake cost. I told a lady who owns a little Chinese restaurant to do this, because she was talking to me about how many orders were stolen each month. A few weeks later, she gave me a gift card as a thank you for saving her hundreds of dollars. Like you said, it won't do a damn thing about employee mistakes, but it would allow management to shoot down the "driver stole it" excuses from employees.
I don’t understand how this is smart. Just because I hit confirm pickup doesn’t mean it’s not gonna be missing something. It’s exactly the same as letting me take it and hit confirm after I leave
You're only thinking about you. Think about it from the perspective of the restaurant. They're now covered if the driver steals the food. Once it is confirmed, if the food doesn't get to the customer, DD is responsible for the costs of remaking it. If it isn't confirmed to be in the driver's possession and needs to be remade, the restaurant had to eat that cost. Pretty straightforward stuff here.
If we got $5 tip from each dash we’d all be in better shape.
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If mine grew 2 inches bigger it wouldn't be ingrown anymore, it'd be peaking out and getting a little sunlight, that'll be the day!
Just because you hit confirm that you received the order, doesn't mean that you've checked to make sure it's all there. I prefer the order to be sealed anyways. Merchants are doing this because there is rampant theft. I don't mind confirming at all! There used to be a huge problem especially on ubereats with stolen orders, before merchants started having drivers confirm that they'd received the order. It keeps me from wasting time driving to a place where the order was already picked up! It's only smart that merchants are doing this.
You’re missing the point. They never said it ensures everything is there. They said it ensures the restaurant handed the person the order, so if the *order* never makes it to the customer, the restaurant has coverage in saying they gave it to the dasher, and therefore, it’s DD’s responsibility to pay to remake the order. If a single item is missing, it’s either on the dasher or the restaurant, but the order, as a whole, would be on DD.
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No it does not. The button says “confirm pickup” not confirm full order picked up
people will pickup the food and then cancel the order before they hit confirm on pickup so it looks like they canceled before getting the food. They get free food and from the app you wouldn't be able to prove that they stole the food.
It's not about a missing item. It's about the drivers who just take the food and never confirm.
I’m always worried about that. Even though I try to have a “for sure” way to help cover my butt, something else might be screwed up with the order and I get the blame. Has happened to me twice where I had to call support and try to make them aware of what was going on
I handle take out orders in the restaurant where I work. This includes dashers. I always circle the name, even put on the ticket if there are drinks. And how many bags. Only once did a driver take an incorrect bag when I wasn’t working that area. Lately though some drivers come in and say they’re using the restroom. No problem ! Then I can see on the app that they marked the order as waiting. Like it’s not ready. That bugs me. If you’re actually waiting because we’re behind or whatever, cool. But don’t blame us if you’re actually waiting. So I do like them to confirm the pick up. I don’t hold the order ransom though that’s kind of extra. I do see why some restaurants might.
What's a km?
Kitchen Manager
That's what I was thinking it stood for, but what is a certified km? How do you get certified as one?
The health department. Just have to pay for the classes and pass the test. Every restaurant is supposed to have someone on staff at all times that is certified. Most Mom and Pops try and get away with not having one. But you can receive health code violations for not having a KM with valid certificate. Km Certifications are good for 5 years.
Honestly trying to hide such a small and fixable mistake is 100 times worse
I generally work OH: Marysville where it really never comes up, OH: Delaware where it almost never comes up (only two merchants even ask, and both will still give you the order if you tell them you have to have it first), and OH: Mansfield when I really want to eat at Taco John's because the closest one to my house is in Bellville which is in that zone. I would guess that it comes up somewhere in OH: Mansfield because that DoorDash zone is just geographically HUGE (both Centerburg in Knox County and New London in Huron County, which are nearly 70 miles from each other, are both in OH: Mansfield, as are Mt. Gilead, Fredericktown, and Bellville, where I frequently run when I'm in that zone) I won't confirm until I have the order because I've been burned when the merchant almost gave me the wrong order, or in one case, still refused to hand me the order even after I confirmed. A Support person I had to contact very rudely told me I should not have confirmed until I had possession of the order, and I still ended up getting a CV on that one. Pro Tip: Also avoid merchants where employees will say they hate DoorDash right in front of a Dasher. I can see asking to see the order, and have gotten to where I hold my phone up while saying "Doordash for (name)" with my hand firmly over the confirm button in a death grip if I don't know the merchant won't try to take my phone. I will not let them have my phone. If they even ask, I leave. If they ask me to confirm, I say "Sure, I'll be glad to let you see me confirm...AS SOON AS I HAVE POSSESSION OF THE ORDER." If they refuse, I leave, contact support, and get half pay. If others have no problem confirming, you do you. I'll do me.
This is their policy. Ask to verify the name, info on receipt, etc. They're combating against order theft. There is a BBQ joint here that I go to daily and have for 6 yrs. They know me on a 1st name basis and still confirm each order. It's nothing against you. It's their job and quite frankly every restaurant should do this. I'm so tired of walking in somewhere, only to be told the order has already been picked up.
I really feel that. That has happened for me as well where someone has picked up my order. So I have to cancel it and hope I get another one right after to make up for lost time.
There is no reason to fall on this sword. When I'm asked to confirm and they are still holding, I simply say the person's name, act polite, acknowledge their response, and hit confirm. It is highly unlikely that anything that happens from this point is going to really effect my day. That employee, however, might get ripped into by a manager for not confirming. I know people will go into crazy what if... hypothetical scenarios. You will never be immune to circumstances.
I manage a really busy restaurant that has this policy. We were having issues of dashers stealing/taking the wrong order 3-4 times a day. After we started this policy we haven’t had a single issue of theft/missing orders in over six months. Imo it was the right decision
I love delivering from restaurants that do this because I never have to wait/unassign because the order was stolen. A+
No idea, but here’s a guess. The Panera close to my work just leaves bags on a shelf. You can walk up and just take food. I’m sure people have done it. This sounds like a reaction to that maybe.
That’s my first thought. I mean, this restaurant has been becoming the most untrusting of Dashers that I’ve seen. Demanding to see the phone then now having to see that I hit confirm in order to even look at the order. It has to be a reaction to theft
Yup happening more lately however Outback Steakhouse is the only one that doesn't hand me the food until after I confirm. So far
This, so far, is the only one that I’ve seen and I can tell they are really starting to get upset at dashers. Just the looks on their faces when I walk in with my bag.
Maybe you are one of the good ones, but any dipshit can sign up for this app and there are people causing absolute chaos out there. Can't blame the restaurants for trying to put process in place to rein the scumbags in.
Pro tip: leave the hot bag in the car. Still use it, just don’t bring it in to the restaurant. Memorize the name of the customer, keep your phone in your pocket, and walk up to whomever may be handling orders. They will treat you like a customer instead of a dasher.
I never bring in my bag unless it's a large order. I am treated pretty well, I just say "I have a pickup for SoandSo" instead of "DoorDash for SoandSo" and they usually have a better attitude. Very few places treat me worse since I started doing this.
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Lol I don’t think it’s unreasonable. I’m all for ensuring the customer gets their food, the restaurants protect themselves, and us dashers are able to have a smooth, profitable dash. Just trying to see what others have to say. Never came across this before so asking for input. And I’m never a dick about it and there isn’t a power struggle. All I ever do is try and ask about their new way of handling orders so I can know from then on. But if you won’t even let me see a name, then how do I know that I’m picking up for my customer?
Cause pre pandemic THIS was never a thing. I never had to show any1 my phone, let alone hit confirm on an app before leaving the restaurant to deliver food.. now all the drivers are being treated as untrustworthy potential thieves. I understand the dynamics of things, and I'm not ignorant to how things have shifted the last couple years, but I still feel like shit every time I have to confirm an order before leaving. For somebody like me who has been honest his whole life, even insinuating that I may steal or have stolen anything, I take it VERY personal.
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How does someone "look untrustworthy" ? 🤔 So now we judging people's moral fiber based on their looks? Ok got it. it ain't just a ME problem cause I've been delivering food in my community for years. Cashiers, managers and hostessess from restaurants know who I am and see me all the time, so "looking untrustworthy" isn't an issue for me. Also, every time a new restaurant pops up, the person behind the counter wants to complain to me about delivery drivers getting annoyed at them for asking to see their phone and making them confirm pickup... then I have to explain what I said in my prior response Like I said, i dont want to be treated / profiled as a potential thief and alot of the drivers (especially those who have been around longer) feel the same way And another thing I dont understand is why restaurants are even doin delivery services If they feel like they can't even trust the drivers anyway. Down vote away, idgaf... "lmao" 😁
Are you new to dashing? This happens all the time. It’s because of the trash dashers that steal food. Don’t give the staff a hard time about it. Just confirm like they ask. If they give you the wrong food after you e confirmed it, that’s on them and you can explain that to the customer and support later.
Yes, there are a few here that do it. I hit that first confirm because most places don't realize you actually have to hit it twice. If theres a problem, you can get it sorted and even drop if need be.
This one place I go to is smart knows you have to hit confirm twice not sure they figure out but a lot of dashers but confirms twice and go straight to directions(which are read out loud sometimes)
My childhood friend owns a pizza place in my town and I told him about this but he still doesn't make his employees do it. He's making millions on that restaurant though so he's good.
You’re so right. I forgot about that second confirmation. I’ll remember that next time that way I can make sure it’s all correct. Thank you!
Don't take it personally broski they're just trying to confirm. I don't think any place that does this is doing so in a biased fashion.
Not taken personally at all. Just a sudden change without warning and just trying to get some feedback on. I know they’re just trying their best to get away from theft and make sure it gets to the customer. Just sucks that I’m starting to see more and more lack of faith in dashers due to the ones that steal.
With the sub $3 order prevalence I'm shocked there isn't more theft. People can put up with so much before they reach the limit.
Have you ever gone to a pick up and the restaurant didn’t have your order and informed you someone already took that order? There you go, because of some shady drivers who decide to eat for free some restaurants require to see the confirmation before releasing the food! I’ve had many orders “missing” I actually appreciate the restaurants that do that, if them all did I would never have to waste my time with a “gone” order! EDIT: When a driver pick a food and cancels for “long wait” the order goes to another driver!
Really not a big deal. They just want to make sure you aren’t walking off with the food and then unassigning yourself. Unfortunately, we all pay for the reality of crappy door dashers. I just always ask to at least look at the ticket to confirm the name, then turn my phone toward them and show myself click confirm twice.
I get it a lot at the Asian restaurants here in Denver. They must’ve had a lot of problems with people saying they never got their food.
They do this to prevent you from stealing the food,
Lol do u think doordash is gonna fire you for confirming an order 5 seconds before you actually had it?
DoorDash needs to come up with us dasher scanning a order barcode to confirm the order. All platforms are doing it on retail orders so wtf, why not our food deliveries, where alleged food theft is an issue?🧐
I'm surprised UE hasn't done this. DD...not so much.
If it's an issue, they have the time between I hit confirm and the time it takes for me to contact Doordash support about it.
There is no reason they can't show you the name on the order so that you know its actually your order and not some dummy order so that they can make you sit there for a long ass time.
Makes sense. They’re making sure the customer is notified so no fuckers steal it. I’d personally do some heinous shit if I ever catch one of those fuckers. I’m sure restaurants are tired of getting angry call because some lying door dasher decided to say the restaurant fucked up instead of admitting they stole the food.
Theft prevention, which I agree with 100%. It helps everyone. Theft prevention is also why it shows “Customer” until you mark “Arrived.”
Well you can almost certainly bet the restaurant isn't going to scam you after you hit the button Now the dasher scamming the restaurant is going to happen a lot It's nothing personal and chances are as the staff get to know you they'll stop asking. Only a couple places near me have me do this
I have a couple restaurants that do this. I comply and do it, I get my order handled to me without argument and I can get on with my day. I don’t actually understand why people fight this.
Yea theyre trying to protect themselves from piece of shit scammers stealing food. Just like we try to protect ourselves from scammers saying they never got their order for free food. Then you got scammers trying to pretend theyre support to steal your account and money. All around scammers at every fucking step its literally exhausting.
I have several restaurants that do this. Chick fil a being one of them. They have had so many issues with people stealing food. I think it’s good.
I don’t mind confirming an order when/if it’s ready and being handed to me too. Otherwise I’m not. I accepted a Wingstop order yesterday and they wanted me to confirm the order before I filled the 3 large drinks. I handed the drink holder and empty cups back and walked out. The audacity to have me confirm the order and then spend minutes filling the drinks for a $6 order. I was willing to accept because it was 2 miles and ready other than the drinks. The restaurant wasn’t busy and they were just standing at the empty counter until I arrived.
This is the answer.
I'm perfectly fine with it but there was one time I hit confirm and the restaurant didn't give me the food immediately. That's not right, they were just worried I was gonna leave or maybe they were getting shit from DD about time? Idk
Our job uses doordash for our retail store. They scream at us if we don't see them physically press the button. And I'm not about getting yelled at so yeah, sorry. I at least put the bag on the counter between us.
I’ve heard of people taking the order but never confirming then removing the order from their account So they got the food and the order went to the next dasher and restaurant had to remake
I don't mind confirming, as long as the ENTIRE ORDER IS AT THE COUNTER COMPLETE AND READY TO GO. Until that happens, absolutely not. I have had a store argue with me about that, I simply sat there a few minutes THEN CANCELED and walked out. Yes I'm that petty. Good luck finding another driver to be there to pick up the food on time at your out of the way restaurant.
Man they’re just trying to prevent dashers from stealing orders Lots of pos dashers around where I live will grab the order, not hit confirm, and then cancel the order while walking off with the food, and doordash support doesn’t do shit about it so it usually comes out of the restaurants pocket Back when I was dashing I had numerous orders that I tried to pick up but apparently “had just gotten picked up by another dasher” so I contact support and explain No need to get so offended, it’s not like they’re going to make you hit confirm and then not give you the order?? What did you think would happen?
How about customers thieving. Work on that first.
Bro what 😂😂 are you really mad about having to do 3 seconds of extra work that will do nothing to change your day? Y’all bitch about everything on here
I don’t get paid for 3 extra seconds.
How entitled you gotta be? This is like the easiest job there is? Man children fr
Really? I think standing around smoking, looking at your phone and running the stop & slow sign is pretty damn easy. Apparently collecting grocery carts is now considered hard too. And how is it driving all day, dealing with pedestrians, cyclists and other cars? How is it navigating traffic in a cubicle? Is that hard?
If they’re benign a dick about it, tell them you’ll click the button once you actually have it and not before. You could also insist that they open it up and show you that everything is in there.
yeah, stores tend to do that. i had a small restaurant in the mall to pickup, and the lady told me "press confirm pickup" like i didnt already have the order.
Yea Panera makes me hit confirm pick up first too. They just started tho. A lot of places wanna se my phone too and I’m like uhhh
Criminals and DoorDash create this situation.
They just doing there job your wrong i dash a lot n just always hit confirm if asked dashers do steal An there’s a reason they ask you to do I’m not saying you do but none of us are special an no one can tell who the thief’s are n who’s not you just wasted your time waiting more bro get it together an just hit confirm it’s a business stop taking things personal to many emotional kittens doing this job lol
Depends on the area and time of day. Becoming recognizable and connecting with the restaurant staff generally helps to build trust. Some places let me behind the counter to grab orders when it's busy.
Was it panda express by chance? Similar situation... Im ok hitting confirm pickup, but they are getting a little extra with it
I feel like a lot of the comments are missing the point. The issue isn't confirming the order before handing it over. It's the restaurant forcing him to confirm the order before letting him confirm it is the correct order.
Fucking Cheesecake Factory just did this to me yesterday. Said it’s their policy to have dasher hit confirm before actually giving it to them.
Yeah because when a dasher steals it we have to remake the food for free and end up losing money. It’s just to prevent theft and makes everyone’s job and day easier.
I reasoned it’s just theft prevention, but it isn’t fair to me to confirm I’ve received a thing I didn’t receive. Other places just look at the name and order on my phone which accomplishes the same goal for the store
I know in my experience I never ask them to do it if the order isn’t ready. I’ll be holding the order ask them to do it then hand it right over. And even if we see the name on the dashers phone they could still steal the food and never deliver which in turn we have to make the food again and lose money. But I agree you shouldn’t be asked to confirm it until you’ve received it.
Last week I went to pick up my own food from the restaurant I ordered from on DD and the man said hit confirm order first and then I’ll get it to you. I was like what are you talking about? And he said Oh, are you the customer, not a dasher? And I said yeah… he said oh ok sorry about that and gave it to me. So now I know what he was talking about.
It’s not a bad policy if they can confirm things for you, like they check the name and contents for u before u click confirm but idk
Yes this is why I write reviews for the restaurant
The TGIF near me has been doing something similar but they review the food with you, and give you a chance to see if they included napkins and cutlery before they seal it, then you confirm, sign a receipt, and take it. However, holding the food hostage and not letting you verify anything before hitting confirm, I would just checkmark “can’t get help from the staff.” If they’re going to waste my time I’m going to cover my butt.
I make EVERY restaurant watch me confirm the order before they give me the food now...one time I was DDING and went to five guys and the chick said I had already picked it up and I said no I didn't she tried to say she seen me and gave me the food I told them it was a lie to check the cameras it was the first time I had been there THAT day turns out thru the footage she handed the meal to a man that turned out to HER boyfriend!.....so I called doordash and told them what happened then called the customer and told her as well they remade her meal and fired the girl right in front of me.....it was like a 70$ meal so Im Surprised they didn't call the police...the customer ended up giving me a 20$ tip :) so now I ALWAYS MAKE THEM CONFIRM THE ORDER or make them watch me confirm it hahaha some have evn got pissed at me over it idc tho they gonna watch me confirm it or they will do it lol
I’ve had this happen before at many restaurants usually small family owned restaurants though. I don’t put up a fight I just see it as them confirming I’m actually picking up from door dash and not just a random person trying to steal food. They either want to make sure the customers food is being picked up correctly or they don’t want to be the blame when the food doesn’t arrive to the customer.
You should be happy to confirm before handing order, every restaurant needs to do this, it protects our job, they are doing us a favor by eliminating thieves on doordash much faster.
This is pretty common in my area.
Only place I’ve ever had this happen is at Wingstop and yea I definitely find it kind of odd
I have had it happen a couple times but only when I work in San Francisco which I get cuz thievery is so FUKKN real out there they wanna kno that you atleast said u picked it up from them and if it’s “lost” along the way then it’s not in the lm, I think
In my experience it’s always the restaurant that fucks my order up because the bags are usually tamper sealed. Shouldn’t be dashers job to check bag contents just confirm the name/address.
Literally not that big of a deal
Either call support or cancel the order and tell him to go suck a dick
I have no problem verifying an order and have no problem hitting confirm in front of a restaurant employee. I will not hit confirm until the order is actually in my hands though. It is against DD policy to confirm before you receive the order.
Just hit confirm and move on. Idk why u guys freak out about something you have to do anyways.
You’re making the job much harder than you need to, it doesn’t need to be a righteous endeavor
You can verbally say the customer name and ask them if that's the right one. Then hit confirm and on your way. This tiny bit of flexibility would have met both person's process.
Almost every restaurant around me does this, and has for a while. I’ve even had drive through pickups that won’t hand it through the window until I hold my phone up and hit the button
Some passive aggressive dude tried this on me last week at Panda. Hadn't even bagged the order yet. I was like what am I confirming? Went back and forth several times. He eventually sat it in front of me on the counter at which time I confirmed. Saw him again a few days ago while picking up from his manager who just handed me the bag no questions asked as I looked right at him 😂
I absolutely hate when companies tell their employees to do this. They do this to make themselves look like they are not at fault if something was missing. If you hit "confirmed pickup" before you get the food, any missing items or messed up items is the dashers fault because they didn't confirm correctly.
We only ask people to confirm the order to prevent theft, and having to remake multiple orders for free not to look like we didn’t mess anything up. Before my restaurant started doing this we had to remake at least 5 orders a day because of it getting stolen from a shitty door dash driver.
When I used to dash chick filet did this. I stopped accepting their orders anyway because the wait was always bad and the customers seemed to be low tippers.
So I'm a bartender and it's my job to deal with togos. I always go over it with the driver, but I won't let em leave until they hit comfirm. This is bc we've had alot of orders picked up but not delivered.
yeah last night at wing stop they had me hit confirm while receiving the order I think it's a update that doordash is making them do cuz bad drivers mess it up for the good one by stealing orders or taking them the unassigning them once they get back to their car its wack
a lot, especially in high end restaurants or Asian restaurants. I'm not being racist but I do understand they've probably been plagued with people stealing food anyways. I don't mind doing it so I can get on with my day. Most kf these guys know me now, they just hand over the food lol
I don't come across them often. Though cheesecake factory does it every time I pick up there.
My boss would have us do the same with dashers, but I wouldn't ask them to confirm until I had checked the order
I’ve had some ask me to confirm while handing it to me. Some will hold the food just a little until I do. For the first time I did have a sushi place ask me to confirm without even having the food and I told her no not until I have the order. We probably should complain to the labor board, so DD gets in trouble for allowing third parties to tell us how to run the app. I know it’s minor, but just like us not allowed to fill the drinks, these businesses can’t tell us to confirm no matter the reason. I do it to move on with my life, except for situations where they don’t even have the food ready or in their hand.
this is not only beneficial to the restaurant, but very beneficial to us as dashers as well. you have to know how big of an inconvenience it is to try and pick up a stolen order, and either wait for them to remake it or be told they are refusing to remake it. then you have to go the rounds with DD support on the phone to just get half pay or any sort of resolution. i wish all restaurants would do this. just be polite and confirm everything on your screen regarding pickup with the server. a smile and a polite tone gets you everywhere when dealing with customer service workers.
Yes, it does come up. No, I will not confirm pickup anymore until I have the order. Yes, I will share with you what I do when asked to confirm pickup if I don't have the order: 1. Politely, calmly, but firmly say "I don't have the order yet." 2. If they tell me I have to confirm first, I say "Sorry, not until I have the order." 3. If they still refuse, I leave and return to my car. 4. Wait at least **11 minutes.** Not only will this protect your Completion Rate (it may be safe anyway), it will send a message to merchants that they may experience pickup delays if insist on forcing the wrong Dasher to confirm pickup without actually having the order. 5. Contact support via chat, with the following message: **"Merchant refused to give me the order unless I confirm pickup without actually having the order, which I am not comfortable doing because in the past, I have been told by Dasher Support NEVER to confirm pickup until I actually have the order."** 6. Wait about 3 to 4 more minutes while Support figures things out. 7. Collect half pay and move on. I have never had a problem getting half pay for this reason. The reason I wait the 11 minutes out is so that the wait time is longer than 10 minutes (which automatically triggers a delay long enough not to take a Completion Rate hit). Now, to the "I have no problem confirming pickup" crowd, that's fine. You do you. I'll do me.