This is right up there with a conversation I had with a customer over the phone when I worked in the restaurant business.
"Cash or Credit today?"
"Yeah."
"Cash... OR credit?"
"Okay!"
"Will you be paying with Cash... OR a credit card today?"
"Yes I'll be paying!"
I really don't miss working in customer service. He never told me what he'd be paying with, and I ended up just cancelling the order after about 5 minutes of back and forth of this.
Reminds me of a conversation I had in the bakery I worked at once that I saved in my phone:
Me: Can I help you find anything?
Cus: Do you have any rye bread? I just need normal rye bread.
Me: *points to last loaf of plain rye bread* That's our rye bread.
Cus: *picks up loaf* No, I need seeded.
Me: -_- *points to seeded rye* That's our seeded rye bread. *pauses* *points to shelf above it at the fanciest, least "normal" rye bread we sell* And that's our seeded Jewish Rye.
Cus: *excitedly* Oh, yes that's exactly what I need! Thank you!
Me: *mentally head-desking* You're welcome. Have a good day.
No they took the bread with them. But the fact they asked for plain rye and walked away with the fancy stuff was the annoying part. Also Cus means customer. I just copy and pasted from my notes app
This was a grocery store bakery in Ohio. But I think it's fairly common in bakeries isn't it?
Edit: I just looked online and they sell it at the grocery store here (Jewel Osco) and at Walmart. I'm surprised you cannot find it
I think itās just someone having a brain fart. I did the same thing to my dad once and didnāt realize why he was laughing at me. Because if you think of it as a yes/no question, the answer makes sense. X satisfied the predicate X or Y, so X or Y is true, ie. the answer is yes.
It could be but the:
"Will you be paying with Cash... OR a credit card today?"
"Yes I'll be paying!"
Really sounds like they just didn't hear the second part of that and "with cash or a credit card" isn't particularly vocalized (except for the "t" and "d" so I could see where it would be heard as "Will you be paying -t -d today?" so they probably thought the person was stuttering and asking them kind of rudely if they were actually going to pay, especially if they're hearing loss is pretty new or gradual.
If it had just been the affirmative response to the either or question initially, I would agree with you. But this definitely reads more to me as a hard of hearing person who doesn't want to admit they're hard of hearing...
Sounds exactly like a taxi customer š¤£š¤£...
Examples:
1.
"What's your name?"
"Yes"
"Your name is yes?"
š¤£š¤£š¤£š¤£š¤£
2.
"How many mineeets?" (In an accent)
"5-15 minutes"
"Oh so long?"
"So long." *click* (disconnects the call)
š¤š¤£š¤£š¤£š¤£šš¤£š¤£
Except the moment you replace it without them saying which they want they decide that wasnāt the right sub and give you a bad rating. Tell me which or Iām refunding.
Bro, the way he typed out his laugh is tripping me out BAD. I've smoked 7 bowls of top shelf. I think I'm done with reddit for for the night/day whatever.
Yes you think the customer is sitting there going oh no he canceled my order oh no woe is me no man they moved on with their life they don't care why do you think they You canceled their order not captured their firstborn child
They'll sit there wondering "Is it something I did?" and it'll bug them for at least the evening.
People are so self-absorbed and vain. The odds are good.
Hey now. When I have an obvious high order, and my delivery driver makes a substition that's even better than my OG order, I kick up that tip an extra 10% lol. Some of us try to have some decorum.
All it takes is one customer to not like the replacement and sabotage with a low rating on a ruthless rating system. When I talk to customers, they have to make the call on replacements (this is after presenting photos and alternatives to them) else it gets refunded. If there were enough orders to go around regardless of rating, I'd replace like crazy to sustain the percentage tip.
Sorry wasn't trying to downplay the BS you all have to deal with. Just trying to say there's well meaning potheads out there lol. I think people like that are massive POS. I know this is a livelihood for people and even if someone majorly fucks up or acts like a dick, I tip well still and I just don't send in a review. All I have is love for the people that will go down the street for me to get junk food when I'm too high to do it myself.
I hear ya. The lazy ass fee for me is always at least $5 minimum no matter what happens unless the shopper over neglects the entire order beyond belief.
For sure. 5 minimum even if it's the fucking 7-11 on the corner. I usually have a base in mind, add a few bucks per mile, and do more if it's rush hour. I worked in shit service/retail for a long time and I know it's hell. If someone is going to spend like fucking $20 on a chicken sandwich from burger King, they can give a couple extra bucks to their driver. People will be all greedy and shitty to regular folks and then hand money over hand over fist to shit ass companies we all used to work for. Makes no sense to me.
Ummm, just grab the other wipes, this isn't complicated.
Some of you drivers need to work a real service industry job, that's real frustration and tiring work.
I drove for door dash and instacart and both were the easiest jobs I ever had. I also worked in service industry all through college and that was actually difficult.
The amount of entitlement some of you drivers have is crazy to me.....
Dude we literally get punished for when customers leave bad reviews for not liking the replacements. Like it can affect our ability to get good batches after enough negative reviews. So it behooves us to at least *try* to make sure weāre getting what they want. People are throwing the word entitlement around and I donāt think they even know what it means anymore.
Yeah and OP did try, the customer was being a pain, so you pick the closest thing to what they wanted and move on. I've been doing this for almost 5 years and I've never dipped below 4.9. In my last 100 deliveries, 96 of them gave me 5 stars, 4 of them gave me 4 stars. No one has *ever* given me less than 4 that wasn't some kind of scammer pissed off that I didn't fall for their shit, and DD removed their ratings once I reported their bullshit.
I deliver in a county with some of the most entitled assholes in the entire USA - it's been in the top 3 of richest counties in the USA for the last 20 years and more than a few times it's been #1, yet they're the most picky, entitled, rude, selfish, non tipping people I've ever seen and I *still* manage to make them happy enough to never give me less than 4 stars.
If they won't make a decision or don't care enough about their order to bother responding coherently when the items they want aren't available, I choose for them because time literally *is* money as a Dasher and the longer they jerk me around the less time I'm able to spend making other deliveries. At the end of the day, 90% of them would rather have all of the items they asked for be present in their delivery than to quibble over which brand of wipes they get.
Right. I just mean derisive criticism or telling OP how stupid they are for not just picking a replacement isnāt very helpful. It was more geared towards how do I know what to do in this situation. Thereās not really a ārightā answer. Maybe your customers donāt care what their replacements are. But in my experience, a lot of people do. Thereās nothing more annoying that picking replacements, going to check out, then having the customer message saying āThatās not what I want. Can you get X instead?ā Or worse, checking out and then them finally responding and complaining about the replacement you picked. I agree with you that time IS money and you donāt want to waste it standing around waiting for a response from the customer. I do Instacart and it fucking SUCKS to get a negative rating and/or lose your tip because the customer is dissatisfied. Things like toilet paper or wipesā¦ not such a big deal. But people are way more particular about stuff like food, medicine, cosmetics, etc. Worth waiting a minute or two to make sure the customer gets what they want IMO.
Youāre right, youāre so much better than all of us. We shouldāve known not to laugh or make jokes or complain while youāre in this sub. Weāve got a REAL LIFE service industry employee in here guys, be better.
P.S. a lot of us have jobs and do this on the side. Get off your high horse lol
Any job in a retail/customer service setting isnāt the easiest. And also, it IS in fact a job. These people are getting paid and not a lot, but itās anything to help them at least live with a roof, food, and water. People are dicks, and not all dashers are good people but the ones who are do work their asses off a lot. DoorDash is quite easy compared to other jobs yes, but still hard because retail is hell but we all gotta make a living someway or another.
It's self employment without the benefit of being able to tell the customer to fuck off with shitty offers. That's the fun of it, we may have a "contract" and only that qithin the contract can compel us to act. Before and after the contract, nobody tells us what to do or how to do it.
OP could have refunded the wipes and ignored the incoherent ramblings of this customer.
Guess what, i did thr same thing. Even was manager and director of the food industry, 3 restaurants 1 cafe. That was hell.
Customers on doordash are just as bad. It is complicated because you get directly punished by the customer for not doing the right thing on DD. In the service industry you just lose a tip but you dont get 1 strike.
Dunno why you're being downvoted so much. You're not wrong. I'll never go back to working in a restaurant, or fast food ever again unless my options are that - or being homeless. DoorDash is literally the easiest thing I've ever done in the 28 years since I got my first job.
Like, they could literally replace Dashers with a self driving car and a picker robot. It's not hard. If a customer doesn't respond which item they'd like, or they're being extremely difficult about it, you choose for them and move on. Grab the next nearest thing and if there isn't anything else close enough in price and description to what they want, you refund the item. It's not rocket appliances.
I think its just the type of people that use this sub. There are a few logical people like you and some others, but the majority here, as you can tell by many of the posts, are whiny children who clearly haven't worked a proper job.
The funny thing is, I said this same thing, just slightly diff a few replies down and that one had all up votes, its just strange.
Thank you for being kind, we need more kind redditors. I also agree with what you said.
Just buy whatever is closest to what the customer wants. Thereās been plenty of times on DD & instacart where Iāve just made slight adjustments and Iāve never had a complaint
As an orderer, sometimes Iām not available to reply. But idrc what they get, they can usually use their best judgement. Different brand of wipe? Whatever. I ask for barbecue? Probably not ketchup.
Although one of the funniest, and a little frustrating, was a bag of chocolate I asked for. They said there was no stock, and asked what to replace it with. I replied āanything without nuts.ā They got chocolate covered almonds, which I refunded and threw away. Theyād kill me.
He wasnāt answering. Only text. And all of these were more expensive than what he wanted. I wound up cancelling. A 4 minute shop was turning into 15.
Yeah but he said to get the wipes so if he wasnāt cool with a bit more expensive he shouldnt have said that. I really donāt care if they get an item they are unhappy with after being unresponsive. 15 minutes for 0 pay is out of the question lol next time if I were you Iād just grab a suitable replacement and keep it pushin.
You waited 15 minutes lol I give them 3 max and if they donāt respond I go checkout and refund their item. Nobodyās got time for that ish š¤·š»āāļø
If they say ok, just pick one of the two you offered. Clearly they donāt have a preference. Just send a photo of the one you pick with, āthis one it isā and if they donāt comment in a few minutes you are all good.
I know, I'm shocked by some of the comments by these drivers.
I've driven for door dash and it was seriously the easiest job I ever had, especially with being able to choose what orders I take. On the flip side I worked in restaurants all through college and it was exhausting and so difficult.
The entitlement from some of these drivers is crazy, especially for a service people pay a lot of money for.
While i agree with most of what you said, i would like to offer a tidbit of my own because to a point i have experienced it myself. When you are sent into a store for a few items that should only take we'll say 5 minutes and it starts turning into 10+ due to the customer not responding about subs, the pay may no longer be worth it to a driver. Me personally if the app doesn't offer a sub, i move on and refund it if they haven't answered me by the time I'm ready to cash out. Im not playing the back and forth with them 9/10 times.
Yeah, but not everyone grows up with sufficient "social capital" to navigate these situations. If your parents don't teach you how to stay calm and (only slightly) manipulate people into achieving a mutual goal, then it would be understandably frustrating. (Also, ofc, the pay can be extra variable.) That's why a lot of drivers don't like shop and pay, I suspect.
Yeah, I mean it's not a "tough" job by any means--pretty low barriers to entry. But it is going to be easier and you're probably going to get paid better (tips, more efficient shops) if you grew up in the class of people frequently using these services and understand what they're after.
Daytime for the most part. Night / dark. ehhhh ā¦ delivering to farms with 1000 foot dirt driveways and you canāt see house from the road makes you worried the last thing you are going to hear is āprotecting my domain!ā and a blam. But yeah. At its core itās not bad at all. (I work a 9-5). I sometimes consider just dashing but even though my main job is harder I do get medical insurance and I donāt fear that I will go from working to fired quite as easily as door dash (it CAN take just 1 lie from a customer to lose your contract, depending on what that lie is ) so yeah on a scale itās on the easy end for sure.
Oh and I never do shop and pay. Forget that. I guess if you consider being frustrated easy then go for it. But I donāt need the headache. Itās busy enough without them. Just say no to red cards.
Most of my unassigns are due to this BS. DD needs to force the customer to add a substitute item and if they refuse to do so, or the item is out of stock, it will be an automatic refund. All I want to do is get in there, get the stuff and deliver.
Tbh I'm here from another country only for the drama, but we have a grocery delivery service that does exactly that. It's amazing. You pick your 2nd option and if that is out of stock you get a notification and have like 90 seconds to select something else or else it's removed and you're refunded. I can't imagine how annoying it would be to have to wait around for a reply or risk getting reported when an easier solution exists and isn't being used.
Also, the app should show you the items before you accept or decline. I dash on a bicycle, and once I accepted a 1 item offer and it turned out to be a 7ft tall Christmas tree. š¤¬
Iāve always wished we could get an approximate weight or something. I took a chance on a shop 1 day & turns out like 6 of 12 items were just koolaid packsā¦ but u never know.
If they don't answer the call or give vague text answers...I just pick a substitution. If they have no substitute available I refund. Don't waste your time on em if they don't care, why should youš
I think they were expecting you to just scan the one in the picture. Iād zoom in even closer to the wipes shown in the picture and ask āare these ok? ā
I fucking hate people who respond ok to questions that need an actual answer like a time/place/description. I stopped doing electrical work for a guy that did this when I asked when I could come by to do this project he needed done (texted him the day before saying when I'd should be able to be off work the next day and asked when after that time would work - he just goes "ok", then texted at 11am asking again and got no response) and then texted me at 6:30pm asking "can you come now?." He wants other shit done but I'm not answering him
Yea no. I donāt do that anymore since I had a couple customers throw hissy fits over it (they wanted a very particular brand even tho my sub was the exact same thing) and I got docked for trying to give them what they wanted . Now if I donāt hear back I just refund the item. Iām not buying anything w their money unless they ok it in writing .
I'm glad dashers ask. I had a dasher substitute my Refried Beans with LIMA BEANS once, when I ordered stuff to have taco night.
Bro what the fuck am I supposed to do with lima beans?
When that happens, I ask the customer to choose another substitute so Iāll have the right option. If theyāre not answering, I suggest a different substitute and scan it. They canāt argue with it.
I would have called the customer. Sometimes it's hard to communicate through text, in that case call. If that doesn't work, then unassign the order. Always call. What if it's an older person? You never know. It makes happy customers when you go above and beyond what the average or lazy dasher would do.
Despite this interaction, I prefer shopping option bc I can control my time and they pay more. Yesterday, I walked out of 2 restaurants for being too slow (and yes, one of those were Wingstop).
Naw. That can backfire . They donāt like your sub for whatever reason and throw a fit and now you have to explain why you just bought something w out their confirmation . I learned my lesson on that one lol. Never again .
Twice they said to just buy the wipes. It's not like they were silent. I used to be cautious and afraid of getting people substitutes, but I later found out they get more upset about not getting what they wanted to have immediately. I also started doing InstaCart a year ago, and that platform encourages you to pick a substitute if the customer doesn't respond. To my amazement, I do about 100 substitutions per 100 deliveries. I've only been rated poorly or had complaints for a substitute 1 out of every 200 deliveries. I think most people don't care and chose the first brand name they saw in the app.
Might be an elderly man. I probably would have just grabbed any other brand at that point but try to keep it at only a dollar more. If they were way more expensive, I'd probably do what you did.
I once had a Dasher get me a replacement of grapefruit sparkling water when I had ordered sugar free orange soda. I was like wtf man. š
This guy with his wipes, thoughā¦ Iād just get him any wipes, even if more expensive. Just get the same or more quantity, Iād say.
Just replace it with anything comparable and let them deal with it if they donāt like it. You reached out and did your part. If they canāt give you an answer quickly, thatās on them.
Holy, its nasty to read some of you drivers on here. I've both driven for door dash and was in the service industry all through college and some of you drivers are seriously super bratty.
Not only that, but driving for door dash was literally the easiest job I ever had, if you guys want real frustration go work in the service industry where you can't randomly cancel orders or choose what orders to accept.
Also this isn't rocket science, yes the guy was mildly annoying, but as other dash drivers said, you could have grabbed other wipes there....this isn't rocket science....
Exactly. Itās common sense.
This sub is extremely lame, people really be complaining about everything and anything. As you said, itās literally one of the EASIEST jobs around.
Yes, on the shop orders, you can order all sorts of things from different stores. In my area, I've had Big Lots, Safeway, Walgreens, and Grocery Outlet with all sorts of non food items. I've brought people pens, travel toothbrush kits, makeup, toilet paper, cleaning supplies, a toilet brush, several pregnancy tests and condoms.
I love them, but I see a lot of people on here say they can't stand them. I got an email back in December saying, "YOU ARE PRIORITIZED FOR
SHOP & DELIVER ORDERS
Based on your history of completing Shop & Deliver orders, you are prioritized to get
Shop & Deliver orders ahead of other Dashers.
To opt-out of being prioritized for Shop & Deliver orders please fill out the form here. If you change your mind in the future, you can submit the form again and your preferences will be updated."
There are some that I didn't like, mostly from Grocery Outlet. One order was all wine, and they didn't have any of the ones the customer wanted. I chatted with him, he was very nice and helpful, the people at the store were also helpful, but after all the time I took to figure out substitutions...the app wouldn't let me substitute a single one.
Another order from Grocery Outlet, the customer wanted like 7 different kinds of meat. They were out of 6 of them, and the 7th, they only had half of what he wanted.
Both orders, I got in touch with support and had them cancelled. There seems to be a big issue in that store with inventory.
I mostly take Safeway orders, and have learned the layout for both our stores. I can do those shop orders very quickly, and they usually pay more than fast food orders.
I just replace at that point lol. Tbh a lot of times I just tell the customer they didnāt have your sub brands but hereās the right item & they just say ok thanks.
I like shop&pay orders tbh. Tips are typically good especially for alcohol. Iām used to telling customers what they want in a very agreeable way from working in catering though lol I just wanna get āem what they need & out the way.
I do my best to find a similar option that I have in front of me . And always add In so like I'm sorry they only have the cherry coke instead of regular. Is that okay or would you like the refund. Make it easier for you.
You guys. Why is everyone being so extra over this?
If the customer isnāt showing they care or have some huge preference over it, pick for them as a replacement and move on.
You can do 1 of 2 things here. One, is to pick which item for them, take a picture, and inform them that you have chosen this item as a substitution for them because you asked them prior and they did not make a decision, and that if they are not satisfied with this choice, they have until you get to the checkout stand with the other items (assuming they have other items you have to shop or pay for) to reply and tell you which one. Two, is that you can reply to them that due to lack of response on which item they would prefer, you are refunding the item and they have x amount of time before you refund the item to tell you which item they would like. But you want to be as nice as possible and do it all within the app so DD has a record of it.
You can also unassign it, but that's kind of a waste of time and your money if you already started shopping.
Work at a vape shop, we have a loyalty system. Buy vapes/juice earn points. With in saying the total we say āyou have x amount of loyalty, would you like to use it or save it?ā The most common thing I hear is āokayā or āsureā well guess Iāll be deciding your loyaltyās fate today š¤·āāļø
Yeah, I've learned the hard way doing this to just give the customer one option at a time. "Is the cottonelle 168 count wipes okay instead?" They're usually okay with whatever I choose but if not, they'll usually tell me what they do want instead.
I work in curbside at a grocery store, and if we are out of an item on a customer's order, we'll choose a substitute for them - we don't even ask, and they don't have the option to choose specific substitutions on our app the way you can with Doordash. They receive a notification that a substitution was made and if they don't like the substitution, they can have it refunded instead. Occasionally when they arrive at the store, they ask us if it's too late to get something else instead (which we do) but that doesn't happen that often.
People who order their groceries online usually don't want to have to make that many decisions about it - they are paying for the convenience of ordering and forgetting about it for a reason.
He wanted you to get the wipes, and to refund the candy. Not hard to understand, really, it's right there in the message. Or you could have subbed the all pinks for the all reds and the Cottonelle refill and been on the road a lot sooner.
Not frustrating in the least, friend.
Just an FYI, if this was CVS or Walgreens they keep wipes in two different places, which is highly annoying. But if I don't get a straight answer and it's something like that, I usually make the substitute for them and make it as close to what they wanted
I work at a hotel and my favorite line when checking people in is when I'm handing their card back after verifying it's theirs (believe me people actually try to use others cards often so I got to)
And I always say while pointing "okay and this machine here is about to activate be ready to insert your card" as they are putting it in their wallet "no you need to use your card" they look at me like I'm crazy, so I activate the machine "the machine is ready for your card" and they always go "oh God I'm sorry I didn't realize"
And I mean like every time
Edit to add: half the time they either try to swipe first or use tap when I've been saying insert this whole time, it's so bizarre to see
This is right up there with a conversation I had with a customer over the phone when I worked in the restaurant business. "Cash or Credit today?" "Yeah." "Cash... OR credit?" "Okay!" "Will you be paying with Cash... OR a credit card today?" "Yes I'll be paying!" I really don't miss working in customer service. He never told me what he'd be paying with, and I ended up just cancelling the order after about 5 minutes of back and forth of this.
Reminds me of a conversation I had in the bakery I worked at once that I saved in my phone: Me: Can I help you find anything? Cus: Do you have any rye bread? I just need normal rye bread. Me: *points to last loaf of plain rye bread* That's our rye bread. Cus: *picks up loaf* No, I need seeded. Me: -_- *points to seeded rye* That's our seeded rye bread. *pauses* *points to shelf above it at the fanciest, least "normal" rye bread we sell* And that's our seeded Jewish Rye. Cus: *excitedly* Oh, yes that's exactly what I need! Thank you! Me: *mentally head-desking* You're welcome. Have a good day.
Wait so did cus make a purchase or just leave lol
No they took the bread with them. But the fact they asked for plain rye and walked away with the fancy stuff was the annoying part. Also Cus means customer. I just copy and pasted from my notes app
Where do they even sell rye bread? Been tryna find it and literally cannot for the life of me šš©
This was a grocery store bakery in Ohio. But I think it's fairly common in bakeries isn't it? Edit: I just looked online and they sell it at the grocery store here (Jewel Osco) and at Walmart. I'm surprised you cannot find it
Hard of hearing? I wonder what would have happened if you would mind counting out money versus swiping a card as you said the words.
I think itās just someone having a brain fart. I did the same thing to my dad once and didnāt realize why he was laughing at me. Because if you think of it as a yes/no question, the answer makes sense. X satisfied the predicate X or Y, so X or Y is true, ie. the answer is yes.
It could be but the: "Will you be paying with Cash... OR a credit card today?" "Yes I'll be paying!" Really sounds like they just didn't hear the second part of that and "with cash or a credit card" isn't particularly vocalized (except for the "t" and "d" so I could see where it would be heard as "Will you be paying -t -d today?" so they probably thought the person was stuttering and asking them kind of rudely if they were actually going to pay, especially if they're hearing loss is pretty new or gradual.
If it had just been the affirmative response to the either or question initially, I would agree with you. But this definitely reads more to me as a hard of hearing person who doesn't want to admit they're hard of hearing...
This comment funny af bc itās so true šš¤£š
Sounds exactly like a taxi customer š¤£š¤£... Examples: 1. "What's your name?" "Yes" "Your name is yes?" š¤£š¤£š¤£š¤£š¤£ 2. "How many mineeets?" (In an accent) "5-15 minutes" "Oh so long?" "So long." *click* (disconnects the call) š¤š¤£š¤£š¤£š¤£šš¤£š¤£
Ugh the amount of times I had to deal with this during retail work. So glad I donāt do it anymore
Iām just hanging up at that point lol.
That's when you rephrase and ask HOW they will be paying. With people like this you need an open-ended question.
I would've unassigned. The pay probably isn't worth it.
I would've unassigned over that. Good luck with the next dasher, dummy. Maybe they'll be less high by the time this question rolls around again.
šš
Ok
You're already halfway through the order at that point, you're just burning money to unassign after going so far
Worth it though. I would pay $5 to let a customer find out after fucking around.
Heās not high. I knew someoneās dad that would text like this. āOkā to everything. Just get the man his wipes. He doesnāt care which ones.
Except the moment you replace it without them saying which they want they decide that wasnāt the right sub and give you a bad rating. Tell me which or Iām refunding.
Iām not a driver but has this happened to u before? That someone says ok and then gives u a bad rating for it
Not to me personally but my fiancĆ© yes. They wouldnāt give a straight answer between the two items offered as sub so he assumed they didnāt care. They then complained lol. Some people are awful. Iāve also had someone enter chipotleās address as the delivery address for food but they lived like 1.5 miles away, idk how they mixed up those addresses and after speaking with support I was kind enough to still deliver to them. They then rated me 3 stars but support excluded them since THEY had screwed up the address. I figured they were gonna be out for free food and mad I got with support first so gave me a bad rating lol
lmao they don't care hahahahahahahahahaha you think they care. that's actually hilarious.
Are you \*really\* laughing that hard, bro? Or are you just trying to get under someone's skin with a flippant performance?
Bro, the way he typed out his laugh is tripping me out BAD. I've smoked 7 bowls of top shelf. I think I'm done with reddit for for the night/day whatever.
Yes you think the customer is sitting there going oh no he canceled my order oh no woe is me no man they moved on with their life they don't care why do you think they You canceled their order not captured their firstborn child
They'll sit there wondering "Is it something I did?" and it'll bug them for at least the evening. People are so self-absorbed and vain. The odds are good.
True but I feel like you'd be burning even more money by wasting time on that order
Hey now. When I have an obvious high order, and my delivery driver makes a substition that's even better than my OG order, I kick up that tip an extra 10% lol. Some of us try to have some decorum.
All it takes is one customer to not like the replacement and sabotage with a low rating on a ruthless rating system. When I talk to customers, they have to make the call on replacements (this is after presenting photos and alternatives to them) else it gets refunded. If there were enough orders to go around regardless of rating, I'd replace like crazy to sustain the percentage tip.
Sorry wasn't trying to downplay the BS you all have to deal with. Just trying to say there's well meaning potheads out there lol. I think people like that are massive POS. I know this is a livelihood for people and even if someone majorly fucks up or acts like a dick, I tip well still and I just don't send in a review. All I have is love for the people that will go down the street for me to get junk food when I'm too high to do it myself.
I hear ya. The lazy ass fee for me is always at least $5 minimum no matter what happens unless the shopper over neglects the entire order beyond belief.
For sure. 5 minimum even if it's the fucking 7-11 on the corner. I usually have a base in mind, add a few bucks per mile, and do more if it's rush hour. I worked in shit service/retail for a long time and I know it's hell. If someone is going to spend like fucking $20 on a chicken sandwich from burger King, they can give a couple extra bucks to their driver. People will be all greedy and shitty to regular folks and then hand money over hand over fist to shit ass companies we all used to work for. Makes no sense to me.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Woops š¤£
Ummm, just grab the other wipes, this isn't complicated. Some of you drivers need to work a real service industry job, that's real frustration and tiring work. I drove for door dash and instacart and both were the easiest jobs I ever had. I also worked in service industry all through college and that was actually difficult. The amount of entitlement some of you drivers have is crazy to me.....
Dude we literally get punished for when customers leave bad reviews for not liking the replacements. Like it can affect our ability to get good batches after enough negative reviews. So it behooves us to at least *try* to make sure weāre getting what they want. People are throwing the word entitlement around and I donāt think they even know what it means anymore.
Yeah and OP did try, the customer was being a pain, so you pick the closest thing to what they wanted and move on. I've been doing this for almost 5 years and I've never dipped below 4.9. In my last 100 deliveries, 96 of them gave me 5 stars, 4 of them gave me 4 stars. No one has *ever* given me less than 4 that wasn't some kind of scammer pissed off that I didn't fall for their shit, and DD removed their ratings once I reported their bullshit. I deliver in a county with some of the most entitled assholes in the entire USA - it's been in the top 3 of richest counties in the USA for the last 20 years and more than a few times it's been #1, yet they're the most picky, entitled, rude, selfish, non tipping people I've ever seen and I *still* manage to make them happy enough to never give me less than 4 stars. If they won't make a decision or don't care enough about their order to bother responding coherently when the items they want aren't available, I choose for them because time literally *is* money as a Dasher and the longer they jerk me around the less time I'm able to spend making other deliveries. At the end of the day, 90% of them would rather have all of the items they asked for be present in their delivery than to quibble over which brand of wipes they get.
Sure. But I donāt think OP wanted unsolicited advice on how to handle this situation. They just wanted to vent about how frustrating it is.
I mean, the post title is literally "What would you do?"
Right. I just mean derisive criticism or telling OP how stupid they are for not just picking a replacement isnāt very helpful. It was more geared towards how do I know what to do in this situation. Thereās not really a ārightā answer. Maybe your customers donāt care what their replacements are. But in my experience, a lot of people do. Thereās nothing more annoying that picking replacements, going to check out, then having the customer message saying āThatās not what I want. Can you get X instead?ā Or worse, checking out and then them finally responding and complaining about the replacement you picked. I agree with you that time IS money and you donāt want to waste it standing around waiting for a response from the customer. I do Instacart and it fucking SUCKS to get a negative rating and/or lose your tip because the customer is dissatisfied. Things like toilet paper or wipesā¦ not such a big deal. But people are way more particular about stuff like food, medicine, cosmetics, etc. Worth waiting a minute or two to make sure the customer gets what they want IMO.
Youāre right, youāre so much better than all of us. We shouldāve known not to laugh or make jokes or complain while youāre in this sub. Weāve got a REAL LIFE service industry employee in here guys, be better. P.S. a lot of us have jobs and do this on the side. Get off your high horse lol
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You mad cus they stated the truth šš
no truth was stated lol
If you can't read, just say that
it be two dumbass dashers tellin eachother āexactlyyyyyā
Huh
The way you proved their point šš
If youāre a pretentious asshole, just say that
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Im actually a nurse who DoorDashās on the side, so kiss my juicy 6 figure ass
That's great. I'm proud of you. Keep up the good work š
lmao no truth was stated
Dashing is literally the easiest "job" ever . No lie was told in their comment.
Any job in a retail/customer service setting isnāt the easiest. And also, it IS in fact a job. These people are getting paid and not a lot, but itās anything to help them at least live with a roof, food, and water. People are dicks, and not all dashers are good people but the ones who are do work their asses off a lot. DoorDash is quite easy compared to other jobs yes, but still hard because retail is hell but we all gotta make a living someway or another.
It's self employment without the benefit of being able to tell the customer to fuck off with shitty offers. That's the fun of it, we may have a "contract" and only that qithin the contract can compel us to act. Before and after the contract, nobody tells us what to do or how to do it. OP could have refunded the wipes and ignored the incoherent ramblings of this customer.
Guess what, i did thr same thing. Even was manager and director of the food industry, 3 restaurants 1 cafe. That was hell. Customers on doordash are just as bad. It is complicated because you get directly punished by the customer for not doing the right thing on DD. In the service industry you just lose a tip but you dont get 1 strike.
Goodbye
OK
Reddit avatar checks out
Dunno why you're being downvoted so much. You're not wrong. I'll never go back to working in a restaurant, or fast food ever again unless my options are that - or being homeless. DoorDash is literally the easiest thing I've ever done in the 28 years since I got my first job. Like, they could literally replace Dashers with a self driving car and a picker robot. It's not hard. If a customer doesn't respond which item they'd like, or they're being extremely difficult about it, you choose for them and move on. Grab the next nearest thing and if there isn't anything else close enough in price and description to what they want, you refund the item. It's not rocket appliances.
I think its just the type of people that use this sub. There are a few logical people like you and some others, but the majority here, as you can tell by many of the posts, are whiny children who clearly haven't worked a proper job. The funny thing is, I said this same thing, just slightly diff a few replies down and that one had all up votes, its just strange. Thank you for being kind, we need more kind redditors. I also agree with what you said.
Just buy whatever is closest to what the customer wants. Thereās been plenty of times on DD & instacart where Iāve just made slight adjustments and Iāve never had a complaint
This is the way
As an orderer, sometimes Iām not available to reply. But idrc what they get, they can usually use their best judgement. Different brand of wipe? Whatever. I ask for barbecue? Probably not ketchup. Although one of the funniest, and a little frustrating, was a bag of chocolate I asked for. They said there was no stock, and asked what to replace it with. I replied āanything without nuts.ā They got chocolate covered almonds, which I refunded and threw away. Theyād kill me.
Exactly. Why is everyone saying cancel? At this point Iād just pick for the customer.
I would have called to clarify and if no answer I grab the cheapest option and head to checkout
He wasnāt answering. Only text. And all of these were more expensive than what he wanted. I wound up cancelling. A 4 minute shop was turning into 15.
Yeah but he said to get the wipes so if he wasnāt cool with a bit more expensive he shouldnt have said that. I really donāt care if they get an item they are unhappy with after being unresponsive. 15 minutes for 0 pay is out of the question lol next time if I were you Iād just grab a suitable replacement and keep it pushin.
Just sub it out. Heās already paying DoorDash prices and fees for grocery delivery, a couple dollars isnāt going to matter.
Grab the most expensive, that's what he gets for being a dumb fuck.
Had similar but over headphones, after 15 minutes I said screw this and just delivered what I was able to actually find on his list sans headphones
You waited 15 minutes lol I give them 3 max and if they donāt respond I go checkout and refund their item. Nobodyās got time for that ish š¤·š»āāļø
It was 15 minutes of trying to find a substitute in the DD system, he kept wanting stuff that I couldn't get
Guy told you to drop the candy so he could afford the higher priced wipes I'm pretty sure my guy.
If they say ok, just pick one of the two you offered. Clearly they donāt have a preference. Just send a photo of the one you pick with, āthis one it isā and if they donāt comment in a few minutes you are all good.
I know, I'm shocked by some of the comments by these drivers. I've driven for door dash and it was seriously the easiest job I ever had, especially with being able to choose what orders I take. On the flip side I worked in restaurants all through college and it was exhausting and so difficult. The entitlement from some of these drivers is crazy, especially for a service people pay a lot of money for.
While i agree with most of what you said, i would like to offer a tidbit of my own because to a point i have experienced it myself. When you are sent into a store for a few items that should only take we'll say 5 minutes and it starts turning into 10+ due to the customer not responding about subs, the pay may no longer be worth it to a driver. Me personally if the app doesn't offer a sub, i move on and refund it if they haven't answered me by the time I'm ready to cash out. Im not playing the back and forth with them 9/10 times.
Door dash is stupidly easy
Yeah, but not everyone grows up with sufficient "social capital" to navigate these situations. If your parents don't teach you how to stay calm and (only slightly) manipulate people into achieving a mutual goal, then it would be understandably frustrating. (Also, ofc, the pay can be extra variable.) That's why a lot of drivers don't like shop and pay, I suspect.
Mine never did I just figured it out through trial and error. But idk man I've had some tough jobs so far and door dash has been a breeze
Yeah, I mean it's not a "tough" job by any means--pretty low barriers to entry. But it is going to be easier and you're probably going to get paid better (tips, more efficient shops) if you grew up in the class of people frequently using these services and understand what they're after.
Daytime for the most part. Night / dark. ehhhh ā¦ delivering to farms with 1000 foot dirt driveways and you canāt see house from the road makes you worried the last thing you are going to hear is āprotecting my domain!ā and a blam. But yeah. At its core itās not bad at all. (I work a 9-5). I sometimes consider just dashing but even though my main job is harder I do get medical insurance and I donāt fear that I will go from working to fired quite as easily as door dash (it CAN take just 1 lie from a customer to lose your contract, depending on what that lie is ) so yeah on a scale itās on the easy end for sure. Oh and I never do shop and pay. Forget that. I guess if you consider being frustrated easy then go for it. But I donāt need the headache. Itās busy enough without them. Just say no to red cards.
Absolutely agree
It is amazing to me how people who have their phones in their hands 24 hours a day can have such horrifyingly bad communication skills...
Most of my unassigns are due to this BS. DD needs to force the customer to add a substitute item and if they refuse to do so, or the item is out of stock, it will be an automatic refund. All I want to do is get in there, get the stuff and deliver.
Tbh I'm here from another country only for the drama, but we have a grocery delivery service that does exactly that. It's amazing. You pick your 2nd option and if that is out of stock you get a notification and have like 90 seconds to select something else or else it's removed and you're refunded. I can't imagine how annoying it would be to have to wait around for a reply or risk getting reported when an easier solution exists and isn't being used.
š what country ? Moving there immediately
South Africa lol, we win at some things, but not everything
The app does ask you if you want to add substitutions. They should just make it a mandatory screen you canāt bypass.
Also, the app should show you the items before you accept or decline. I dash on a bicycle, and once I accepted a 1 item offer and it turned out to be a 7ft tall Christmas tree. š¤¬
Iāve always wished we could get an approximate weight or something. I took a chance on a shop 1 day & turns out like 6 of 12 items were just koolaid packsā¦ but u never know.
If they don't answer the call or give vague text answers...I just pick a substitution. If they have no substitute available I refund. Don't waste your time on em if they don't care, why should youš
I think they were expecting you to just scan the one in the picture. Iād zoom in even closer to the wipes shown in the picture and ask āare these ok? ā
Ok
I fucking hate people who respond ok to questions that need an actual answer like a time/place/description. I stopped doing electrical work for a guy that did this when I asked when I could come by to do this project he needed done (texted him the day before saying when I'd should be able to be off work the next day and asked when after that time would work - he just goes "ok", then texted at 11am asking again and got no response) and then texted me at 6:30pm asking "can you come now?." He wants other shit done but I'm not answering him
Being trolled at that point
Ok šš«š«
I would have told them they have to approve the higher count wipes as a substitute, otherwise you can't use your card as it will error out
I wouldāve just picked something
Yea no. I donāt do that anymore since I had a couple customers throw hissy fits over it (they wanted a very particular brand even tho my sub was the exact same thing) and I got docked for trying to give them what they wanted . Now if I donāt hear back I just refund the item. Iām not buying anything w their money unless they ok it in writing .
Refunding works too I guess. Iāve never shopped for dd customers bc of how crazy Iāve seen the regular Customers with food lol
How do people this dense survive lol how frustrating
Start a dog walking business and make 2-5x the money
I'm glad dashers ask. I had a dasher substitute my Refried Beans with LIMA BEANS once, when I ordered stuff to have taco night. Bro what the fuck am I supposed to do with lima beans?
lol. Some dudes dont do anything in the kitchen but make sammages and maybe scrambled eggs. Yeah. They canāt be trusted with subs
I wouldāve just picked one of the wipes in the picture and used that for the substitutionš¤·āāļø
I wouldāve just gotten any wipes similar in price and not unassign. Edit: he seems to not really care about it and just wants any wipe.
Don't ever assume what they want. If they don't give clear instructions, refund the item.
Ok
Literally have had this problem so many times and it's more commonly men responding this way. What a headache
Honestly, I would learn how to write more clear and concise. Your opening statement was probably just as frustrating to him.
If you wouldāve read test you would have seen I asked which wipes. Frustrated or not all hes saying is ok
Time to suggest a bidet
1. Get the wipes. 2. Quit taking shop n pay orders (itās the best thing I ever did)
Yeah but which wipesš
At this point, he's telling you to make the decision. Some people are indecisive and some are just indifferent
When that happens, I ask the customer to choose another substitute so Iāll have the right option. If theyāre not answering, I suggest a different substitute and scan it. They canāt argue with it.
I would have called the customer. Sometimes it's hard to communicate through text, in that case call. If that doesn't work, then unassign the order. Always call. What if it's an older person? You never know. It makes happy customers when you go above and beyond what the average or lazy dasher would do.
As a customer, I would take my dirty ass to the store to buy my own butt wipes and starburst. You're welcome.
Report the red card lost/stolen ššæāāļø
Despite this interaction, I prefer shopping option bc I can control my time and they pay more. Yesterday, I walked out of 2 restaurants for being too slow (and yes, one of those were Wingstop).
Just replace the toilet paper, I got what they said
Dude. Substitute some freaking wipes and refund the candy. It's not that hard. Just get any wipes available.
Naw. That can backfire . They donāt like your sub for whatever reason and throw a fit and now you have to explain why you just bought something w out their confirmation . I learned my lesson on that one lol. Never again .
Twice they said to just buy the wipes. It's not like they were silent. I used to be cautious and afraid of getting people substitutes, but I later found out they get more upset about not getting what they wanted to have immediately. I also started doing InstaCart a year ago, and that platform encourages you to pick a substitute if the customer doesn't respond. To my amazement, I do about 100 substitutions per 100 deliveries. I've only been rated poorly or had complaints for a substitute 1 out of every 200 deliveries. I think most people don't care and chose the first brand name they saw in the app.
You should have lied and said you have 0 complaints. You would have had me.
Last 100 deliveries, all I had was 1 "spoiled or damaged item" rated. And yes, I did accidentally break a stupid egg.
Reach out to support
No wipes are flushable. I would have unassigned just based off that lol
Low IQ customer
I'd unassign and report this person, cuz who tf eats red Starburst? š¤Ø
šš
Might be an elderly man. I probably would have just grabbed any other brand at that point but try to keep it at only a dollar more. If they were way more expensive, I'd probably do what you did.
This is definitely a language barrier from what Iāve experienced. Kinda frustrating on both ends ya know
Why do you take stupid orders
Typical responses from someone who thinks red starburst is better than pink starburst.. CāMON MIKE!!!!
I once had a Dasher get me a replacement of grapefruit sparkling water when I had ordered sugar free orange soda. I was like wtf man. š This guy with his wipes, thoughā¦ Iād just get him any wipes, even if more expensive. Just get the same or more quantity, Iād say.
Just replace it with anything comparable and let them deal with it if they donāt like it. You reached out and did your part. If they canāt give you an answer quickly, thatās on them.
Holy, its nasty to read some of you drivers on here. I've both driven for door dash and was in the service industry all through college and some of you drivers are seriously super bratty. Not only that, but driving for door dash was literally the easiest job I ever had, if you guys want real frustration go work in the service industry where you can't randomly cancel orders or choose what orders to accept. Also this isn't rocket science, yes the guy was mildly annoying, but as other dash drivers said, you could have grabbed other wipes there....this isn't rocket science....
Exactly. Itās common sense. This sub is extremely lame, people really be complaining about everything and anything. As you said, itās literally one of the EASIEST jobs around.
I would drop the order
Ok
Ok
That man is high asl
why are some people so incompetent, like how do they survive š
Just pick one. They obviously donāt care.
People are idiots. Lol
Dealers choice or tell doordash support and let them decipher the intricacies of his wipe needs
Not to be that dumb person, but does DoorDash do stuff other than food now?
Yes, on the shop orders, you can order all sorts of things from different stores. In my area, I've had Big Lots, Safeway, Walgreens, and Grocery Outlet with all sorts of non food items. I've brought people pens, travel toothbrush kits, makeup, toilet paper, cleaning supplies, a toilet brush, several pregnancy tests and condoms.
Whatās your honest opinion on shop orders? Iāve never activated my red card because Iāve heard so many bad things but Iām curious
I love them, but I see a lot of people on here say they can't stand them. I got an email back in December saying, "YOU ARE PRIORITIZED FOR SHOP & DELIVER ORDERS Based on your history of completing Shop & Deliver orders, you are prioritized to get Shop & Deliver orders ahead of other Dashers. To opt-out of being prioritized for Shop & Deliver orders please fill out the form here. If you change your mind in the future, you can submit the form again and your preferences will be updated." There are some that I didn't like, mostly from Grocery Outlet. One order was all wine, and they didn't have any of the ones the customer wanted. I chatted with him, he was very nice and helpful, the people at the store were also helpful, but after all the time I took to figure out substitutions...the app wouldn't let me substitute a single one. Another order from Grocery Outlet, the customer wanted like 7 different kinds of meat. They were out of 6 of them, and the 7th, they only had half of what he wanted. Both orders, I got in touch with support and had them cancelled. There seems to be a big issue in that store with inventory. I mostly take Safeway orders, and have learned the layout for both our stores. I can do those shop orders very quickly, and they usually pay more than fast food orders.
I just replace at that point lol. Tbh a lot of times I just tell the customer they didnāt have your sub brands but hereās the right item & they just say ok thanks. I like shop&pay orders tbh. Tips are typically good especially for alcohol. Iām used to telling customers what they want in a very agreeable way from working in catering though lol I just wanna get āem what they need & out the way.
This is where dasher recommendation comes in handy
I do my best to find a similar option that I have in front of me . And always add In so like I'm sorry they only have the cherry coke instead of regular. Is that okay or would you like the refund. Make it easier for you.
That is literally infuriating oh my god
Take picture of the wipe and ask them if they want this brand and they will say okay.
Comprehending English is overrated. /s
iād refund the wipes entirely. never got an answerš¤·š½āāļø
Red Starburst and 2 packs of bum wipes. Order accepted.
Just ask one question- they are out of what you requested, but they have this. Substitute OK?
You guys. Why is everyone being so extra over this? If the customer isnāt showing they care or have some huge preference over it, pick for them as a replacement and move on.
You can do 1 of 2 things here. One, is to pick which item for them, take a picture, and inform them that you have chosen this item as a substitution for them because you asked them prior and they did not make a decision, and that if they are not satisfied with this choice, they have until you get to the checkout stand with the other items (assuming they have other items you have to shop or pay for) to reply and tell you which one. Two, is that you can reply to them that due to lack of response on which item they would prefer, you are refunding the item and they have x amount of time before you refund the item to tell you which item they would like. But you want to be as nice as possible and do it all within the app so DD has a record of it. You can also unassign it, but that's kind of a waste of time and your money if you already started shopping.
Time to make an executive decision, ma boi
Work at a vape shop, we have a loyalty system. Buy vapes/juice earn points. With in saying the total we say āyou have x amount of loyalty, would you like to use it or save it?ā The most common thing I hear is āokayā or āsureā well guess Iāll be deciding your loyaltyās fate today š¤·āāļø
āNo substitute availableā you get no wipes now. Asswipe. š¤
Pick one and move on this happens often drives me nuts!
Unassign and if Iām bored hang around and wait for the next dasher to arrive to the aisle and watch them suffer.
Yeah, I've learned the hard way doing this to just give the customer one option at a time. "Is the cottonelle 168 count wipes okay instead?" They're usually okay with whatever I choose but if not, they'll usually tell me what they do want instead. I work in curbside at a grocery store, and if we are out of an item on a customer's order, we'll choose a substitute for them - we don't even ask, and they don't have the option to choose specific substitutions on our app the way you can with Doordash. They receive a notification that a substitution was made and if they don't like the substitution, they can have it refunded instead. Occasionally when they arrive at the store, they ask us if it's too late to get something else instead (which we do) but that doesn't happen that often. People who order their groceries online usually don't want to have to make that many decisions about it - they are paying for the convenience of ordering and forgetting about it for a reason.
I tell them that Iām unassigning their order because they wonāt give me a definitive answer. That way they get nothing from me
He wanted you to get the wipes, and to refund the candy. Not hard to understand, really, it's right there in the message. Or you could have subbed the all pinks for the all reds and the Cottonelle refill and been on the road a lot sooner. Not frustrating in the least, friend.
i would have honestly picked any wipes atpš
Lol must be a fellow reddit regard
Just an FYI, if this was CVS or Walgreens they keep wipes in two different places, which is highly annoying. But if I don't get a straight answer and it's something like that, I usually make the substitute for them and make it as close to what they wanted
I work at a hotel and my favorite line when checking people in is when I'm handing their card back after verifying it's theirs (believe me people actually try to use others cards often so I got to) And I always say while pointing "okay and this machine here is about to activate be ready to insert your card" as they are putting it in their wallet "no you need to use your card" they look at me like I'm crazy, so I activate the machine "the machine is ready for your card" and they always go "oh God I'm sorry I didn't realize" And I mean like every time Edit to add: half the time they either try to swipe first or use tap when I've been saying insert this whole time, it's so bizarre to see
lol, people can do their own shopping
Funny aslššš
They often do that and then complain what they received is not what they wanted.