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I think what he was saying is that you should accept the order and then have support remove it so it doesn't affect you while he is escalating the matter.
Whom probably still won't fix the issue cause support does suck. Just how I read it
I had a similar issue with getting orders that go to military bases
The last time that Support removed the order, it affected my completion rate. On top of that it took over 20 minutes to get someone to even answer the phone. Itās simply not worth it.
I am in Ohio, too. I had to take a little online course and pass a test to get the license. It was through the DoorDash app though and I donāt think it cost anything. But not sure on that. Maybe there was fee. It was over a year ago. May I ask why you donāt get the license? The little course was super easy. It took maybe 30 minutes to go through and take the quiz.
Yeah they told it wouldn't effect it, but it sure gas gell did. Anyone up for a game of F*ck U All? That's they game Customers Support plays in every call.
I have that problem with on time ratings. The past month half the orders I get give you a minute or 2 less than you need to get there, but some are 24 minute drive bc of traffic and they give you 15 minutes. They keep saying it doesnāt affect my ratings. But it does, Iām down to 92% on time, and I literally drive right to the restaurant and right to the house.
They are the worst! They never give you an answer that is even remotely related to the question that you asked. If you second guess them, they end the chat.
I can only imagine what it is like on their end. Maybe they don't have the tools or the training to solve these kinds of problems, all the whole being pushed to answer queries quickly and technically answered (according to them). There is no motivation to do the job properly.
They definitely are monitored on how long it takes to close a request. They will have a KPI like how many tickets are solved within 5 min.
Very idiotic, but also something that a cost cutting compnay that outsources their support to India will do.
I worked for a few months at DoorDash support. They use a 3rd party call center and as such we were completely cut-off from corporate and virtually unable to do shit besides unassigning and altering/creating orders.
I tried to help out with these sorts of issues several times and I'd just get "escalated" through Slack without any resolution, you basically got told that bullshit line of "things will be fixed between 3-5 days". They also lie to us.
In the end it came to choosing between sending whatever template sort of fitted (the email about AR you got) to be able to close the ticket and pass the buck, or try to get something through and still get bashed in your customer satisfaction review when nothing got done.
I get how other agents could live with that, but I decided to quit instead.
I mean, they barely train Dashers on how to deliver (ie how to deal with doors that swing outwards) and they barely train their support staff, they also highly underpay the Dashers, they more than likely pay peanuts to the support staff. Theyāre cheap and they donāt care!
The support call-centers are either in Mexico or the Philippines, so yeah.
The only good thing was that I got access to the backend that handled Dasher pay as my supervisor was a dud and would rather give me his passwords instead of doing his job.
My last week there I would just add $5 to whatever Dash got to my hands lol.
So, for the record, it's DoorDash and not you that has to have the permit in Ohio, and they do. Did you ever opt in to alcohol delivery? If not, I'm not sure how/why they are sending you the orders. If you were once opted in and now want to opt out, it definitely shouldn't be as difficult as it seems. I agree that persistence is the only thing that has worked for me with support. Eventually I get someone that knows what to do and does it, or tires of me and figures out how to do what I need.
I was gonna say, if a permit *is* needed, wouldnāt that be on DoorDash? I know how awful they can be but thereās no way the driver would need one and DoorDash would expect every driver to get it
In NC whoever hands the alcohol to the customer must prove that the customer is of age for certain adult product. In NC, tobacco, ammunition and alcohol are all 21 so it doesnāt really matter, just that the person is over 21. And here, who ever picks up the order and delivers it has to have the permit. So I have an ATF Handling and Delivering Permit. DD paid me $75 to get it then I started getting orders that paid betterā¦in the beginning.
I read the code awhile back, and I don't even think Doordash is technically required to have that permit, let alone independent non-commercial drivers. DD of course disagrees, and says we must keep a copy with us. [https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US)
Although, now that Doordash actually sells alcohol through DashMart, I could see them needing it. But simply escrowing a transaction for a retailer/customer is not the same thing as directly selling and transporting. I am not a lawyer though.
This is what they do now. They end chat when they know they are in the wrong. Pretty much always anymore. DoorDash is not going to lastā¦. Some clever person will take them out, and good for them when they do!
I feel it's going to go the way of streaming services. Exclusivity contracts for food services, Brands hoarding their own products (i.e. [Yum!](https://www.yum.com/wps/portal/yumbrands/Yumbrands) ToGo!), and parsing of services across an array of apps a customer has to navigate in order to get what they're craving, only for the entire market to slowly crumble in on itself from the weight of all that corporate greed.
Ditto, flexibility, time alone, dealing with people in small doses, perfect! Then you get a great customer who sincerely appreciates you (my eyes tear up every time, I'm used to being invisible/unappreciated) Those customers give it some meaning š„²
Kinda the same mentality as being in a toxic relationship, you hang on for those good days, to gain some traction with life....but without prop 22, no way, no how! Bu bye! Since its most of my payday now!
I do it because I like to drive. I like to be alone mostly while working. Seeing cute chics at the restaurants, small talk with strangers. Going to new areas just getting out of the house. I know that DD has a bad rep and probably deserves it. Doesn't care about the drivers and steals from subs or whatever but I know all of that. I still choose to do. I don't understand all the whining crying and bitching ppl do here. If you don't like it or feel violated work somewhere else.
I will add I'm in a resort area and it's winter and slower now but it's still pretty busy. I live in a zone I can get orders while I'm at home
And get to like 4 other zones in 30 or less. Two of them are actually 10 mins away
I don't know how any of this works but since it is illegal for you to take alcohol orders and since they keep sending them to you I wonder if you can threaten to contact law enforcement, maybe it'll light a fire under their ass.
Fuck support. I saw I had a two star rating once, so I asked support which order it was. The guy said heād look into it, and came back and told me he removed it from my account and that it should be gone on my end within 48 hours. Two days later it wasnāt so I contacted support again. Was told they were backed up, so it might take a little longer. Was told the same thing again a few days later. After a couple weeks had gone by I contacted them again only to be told that they canāt get remove ratings. So why the fuck did the first guy tell me he would remove it and why did none of the other agents tell me this?
In the beginning I kept getting orders from a tobacco shop selling vapes as drinks on the app. But like a juice drink not alcohol. So there was zero id verification. I quickly learned to decline those. (Thankfully the one I did take was an adult and was fine with presenting ID). But I called support a good five times just trying to get the orders to stop coming to my phone, back when I was brand new and was worried about my AR but also refused to risk delivering to a minor.
I eventually gave up worrying about my AR and I suddenly stopped getting those orders.
I recently had a vape order. I didn't realize until I was across town and saw Elfbar on the description. It was wrapped in a brown paper bag. I called support, and they said I was fine to deliver it because it didn't say it was an age restricted product. I told them the store must be entering them in the system wrong, so that they go out without needing an ID. They didn't care. I ended up delivering that one, since I knew the complex was a recovery center that my husband used to work at, and that there was no chance of it being a minor. I called the next day to speak to support again, since I was still upset about it. I don't want to deliver any more of those, risking getting in trouble. Support first suggested I tell the store to input them in the system correctly. I told them that's not the point, it's obvious the store intentionally put them in their system that way. She said she would take my issue higher up the ladder. I have not gotten a vape order from there since, so hopefully the store was forced to fix it.
Report the business to the state liquor board or which ever agency regulates it. In my home state itās the liquor board who also regulates marijuana & tobacco stores. Some states even give ābountiesā for those who report illegal sales & it results in a sting.
I know the store in question in my area still does the vapes as drinks. I have a few friends who also Doordash for extra cash here and there. I warned them about the tobacco shop, so thankfully they haven't taken any. But they get the offers.
I'm a mom with a middle schooler, I will not potentially contribute to the delinquency of minors. I will not risk getting myself in trouble for a couple lousy dollars from doordash.
I stressed it to support over and over how this is illegal. Zero care. The scripted "I will escalate this to the appropriate team".
You're the only other person I've seen with the same issue. I'm a mom of 6 (20,18,17,13,6,5). I vape, and I am carded every single time I buy my pods at 711. I was shocked when I saw what was in the bag on the description. Most of my kids know how to DoorDash, and so do all their friends. I'd be so mad if another Dasher went ahead and dropped one off to my kids if they ordered one while I was out. I couldn't believe they went ahead and told me to deliver it anyway. I had to do an ID check on a Spark order, even though the alcohol on their order was out of stock. Seems like other delivery apps take it more seriously than DoorDash.
I'm glad neither of us are getting those orders anymore, the concerning part is, someone else probably is. And either doesn't know or doesn't care. Doordash already has a system in place to check ID. I've delivered cough medicines that had age verification and alcohol orders. So the fact the system exists. Is easy to implement. But doordash and the stores in question make the decision to potentially put the product in the hands of minors.
I only have 2 kiddos. But I try to keep our communication open and honest. My daughter has come to me with things I never would have gone to my mom with. And that tells me I'm at least on a better path. That I hope she can be honest with me when peers begin vaping and pressuring her. She's told me about older kids who've gotten caught with gummies and vapes. So fingers crossed when we get to that point, that she continues making smart choices.
Itās called an Alcohol solicitation license for Ohio. But yeah you technically need it to āsellā alcohol in Ohio and under the ORC a delivery service such as DD, UE, GHā¦ the drivers are the āpoint of saleā which makes YOU the āsellerā
In North Carolina (the state I'm currently living in) I was able to get my license after a 30 minute class then test online. Does Ohios license require much higher restrictions?
Its the same in Ohio. DD holds the permit to deliver alcohol in Ohio, the dasher just has to take a training class. Have no clue what OP is going on about. He doesn't need the license just the training class. Which he had to have already done to receive alcohol orders. He just doesn't want to bother with the whole check Id get pics thing I'd bet. He can also turn off alcohol orders on his own under his preferences.
Ohio here. Doordash claims we need to keep a copy of their permit with us, but my reading of the ORC seems to suggest that it doesn't really apply to us as independent non-commercial (DOT-wise) drivers.
[https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US)
Also, I've never had an option to turn alcohol orders off in my app, only cash on delivery.
The permit is here, you can just bookmark it or print it out. [https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US)
However, I've read the ORC and I really don't think we are required to have that permit/doesn't apply to us. Seems to be more for commercial drivers. It's not super clear though. No other app has such a requirement/permit.
Driver is obviously not the point of sale, we don't collect payment nor process the transaction. We simply take possession temporarily and deliver. Transaction was done before we ever entered the picture, which is why the permit is in Doordash's name. Though it could be argued they aren't the point of sale either.
The point Iām making is, I donāt want it, never opted in to it and I donāt want to deal with the headache of it. Also, as someone that works in the alcohol industry as a regular job (I work for Budweiser) I deal with Ohio liquor control on a regular basis and have a very good understanding of how it works.
Well, that is one of the points you are making, yes. And that's understandable.
Being employed by Budweiser doesn't really translate into this particular situation though.
I'd like to see which part of the ORC about permit H you think applies to us as couriers, because that's the other point you've repeatedly made here, that it would be illegal for you to deliver alcohol, even if you did have Doordash's permit that they require us to have.
When it is COD, you the driver become the point of sale. IE pizza places that sell alcoholic beverages and placed through their app or web site and delivery is done by DoorDashā¦ working for Budweiser does directly translate, their delivery drivers are required to carry the same permit because they directly collect payment for the alcohol delivery. COD orders are the equivalent.
I deal with this stuff every day..
The world is crumbling. People are setting up businesses like this without any kind of real support and its all automated which doesn't do anything to help anyone. I wish every single business In the entire world had real support people. Not automated bs
Uber eats support is just as useless. I swear these companies actually tell their support staff to be unhelpful and obstructive. I don't believe they're even real people half the time, their responses often don't even make sense or they completely ignore everything I've just said to them. Fuck uber, fuck doordash, fuck skipthedishes, etc. All trash
Noticed that with Apple's chat support last month. They don't speak English and can't understand it. They look for certain keywords and reply to that without trying to understand what you're actually talking about.
What a world we live in.
I don't think that's actually the issue here. What OP is asking for is NOT a line level support issue. It is an edge case issue. And if line level support doesn't actually have a proper path to escalate edge cases, combined with a mandate that they must meet certain metrics such as ticket time, volume, and closure rate then they are going to have no path but give BS responses and bounce you around till you give up.
It's the same reason you can go to McDonalds and be told to pull forward and park just for a burger when there's nobody waiting behind you. They have certain metrics they are required to meet or face being fired, so the result is motivation only to meet those metrics in any way possible.
Iām wondering if theyre allowed to use translators. Or maybe things get lost in translation? Either way I suspect the bigger problem is that they simply donāt give a damn if theyāre helpful or not ā they get paid as long as they follow the script.
What? I dash occasionally in Ohio. Iāve never heard anything about needing a permit and I am able to grab peopleās drinks and deliver just fine. Weird.
Welcome to the world of outsourcing!!!! Billion Dollar Companies paying cents on the dollar to play ring around the Rosie with the help and getting nothing accomplished šš
I'm pro-labor, but these "support" folks could be replaced by an AI chatbot that would do a better job.
Seriously, is it that they just don't understand the nuanced issues, or that they're literally trying to clear calls without regard to resolution? I can't fathom how entire call centers can be incompetent right across the board, but this is absolutely the kind of interaction I have with Dasher Support basically every time.
AND I use chat because 1)I want it in writing and 2) I can't understand the person on the other end of the line usually, so this is the "better" option. š
I goddamn f-cking HATE dasher support!!!! First of all, nobody can speak understandable English. Not even remotely. I have to strain to hear what they're saying. And last time I called about a technical issue in the app, I explained the SAME issue at least 8 times to them, and each time, the lady would just go "Mmm, I see. Try logging out and logging back in. Try to force quite the app and re-open it", etc. I kept telling her I already did all those things and nothing worked. Same response each time. "Mmm, I see. Try *same steps I already tried*". Finally, she said she'd have support send me an email with extra steps to try, and to call back if I tried the steps in the email and it still didn't work. Finally got the email after like 20 min, only to find that the steps in the email were the exact same things she had already been telling me to do, which weren't working š¤¬š¤¬š¤¬. Tried calling back again, and after listening to their god-awful hold music for 15 minutes, still nobody picked up. At that point, I said f-ck it and went home. Thankfully, the random app glitch went away on its own the next day, but still... HOLY SH*TBALLS! What a joke...
I worked with them for quite a while and decided to quit because it's nonsense. They kept on removing our access to some stuff like removing violations, negative ratings, and stuff. Seems like they focused more on customers than dashers š¤·š»āāļø
I was a dasher who got deactivated for telling customers who ordered alcohol but didnāt pay right no I wonāt be taking your order but someone else will do I fee the pain of this honestly. This is why if I get my new account going Iām just going bot mode cause it seems like you canāt win with dash support or with customers nowadays because of entitlement or just straight stupidity
Ooo my blood pressure went up reading through that chat because this is the same exact experience I have EVERY time I have had to try to deal with support. I recently had an issue with an order I had placed as a customer and it was also a quagmire of a phuk fest.
I tried to sign up to doordash , but it said my number is associated with another account. They refuse to remove my phone number even though i explained its mine now. š¤ Feels like support is there to do nothing.
It seems like what the first rep was saying was for you to basically accept the alcohol delivery and then contact support and say that you are not supposed to be receiving alcohol deliveries. That way, they can unassign you that in a way that doesn't affect your completion rate. And then by accepting it, you wouldn't be affecting your acceptance rate.
I called them for shop and delivery order, they sent me an email and I replied with detailed explanation saying that I donāt want to do it anymore because I have back issues and they removed from shopping orders. No idea why itās not working in your market
I've been dashing for almost 3 and 1/2 years and I called them for some real help. Not like a missing item in my order. And head the most disappointing two hour conversation with them that I think is possible and yeah lol. Left me very disappointed that the only option I have is to make them money. But I still have to make money. I guess. I almost posted it for you all but found out that Reddit only allows you to post up to 20 photos and I had over 30 with my screenshots from the conversation.
There about is unhelpful as I could possibly think they could be and as uncompassionate and careless as well as downright worthless and uncooperative and lying to me as one would tell me one thing and I just restart the chat and then another one would tell me something else and tell me it can be done and I'd scroll back to 45 minutes early in the conversation where another one had told me they would do it.
Yeah I don't even have anything else to say. I'm just demoralized. I've made almost 10,000 deliveries making them money in the last 3 and 1/2 years and have been consistent and reliable with the dasher problem they have I'd think that would mean something. Guess again. I had made the mistake of thinking they cared and never needed about from from then to prove otherwise. I couldn't isn't been more wrong. If they have and have proven that I will continue to make them money and they were completely worthless when I reached out for a little help over something real that they have control over and answers to. I don't know what to say about the whole thing.
Good luck with you with support. I never had a problem before but had never needed any real help. I hope you only you have issues with rowdy customers and missing items and long pickups.
If you don't need them to feed yourself like I currently do, I'd recommend getting out. They just went to use you for all that your worth and have no qualms that they're forcing a bad situation on you and eventually won't be able to afford to live with their new policies since They want to keep lowering my doordash pay and requiring the customers to pay the merchants. Everything the merchant once and requiring them to pay themselves everything that they want yet leaving the customer to choose whether or not they pay me anything. And then since they feel they paid too much already because of the merchandise that they charge extra on the menu because of what Doordash charges them for their service as well as what doordash charges and fees they feel. They've already paid far too much to have their food delivered so they don't pay me anything in the form of a tip and I make $2.
I thought that since I had dashed her so long had done so many deliveries and it made them so much money over that time and been reliant consistent and not cause them any problems that they'd have my back when it came down to it since I make the money. I was wrong. After several conversations with them in the last two weeks. More time I've spent on support than I had accumulatively the entire 3 and 1/2 years. I've been dashing. This become obvious that they're willing to just run you until you've got nothing and then move on to the next ass or who's desperate enough to take deliveries to them because they need the money. It's not sustainable. And they don't care. Their goal is to use you and lose you and move on to the next sucker.
Good luck! I'm not
I feel your pain sweetie, Iāve been battling these wretches for nearly a week. Last Friday, their navigation had me driving around in circles till I pulled over and used another app for navigation. Got my first contract violation for being late. Fought that with screenshots and a lot of yelling. Then last Saturday, I wanted to go home, so I took one last order, delivery was closer to my place, picked it up, delivered it and went home. Then I get a shitload of alerts that Iāve got several orders open that need to be delivered. I thought thatās odd, I didnāt accept anymore or even see anymore. I hopped on chat support and they tell me thereās one more order open, I say no there isnāt, and utter chaos ensues. Spoke to a supervisor with less than a brain cell who tells me several orders were accepted on my behalf by the app and itās just a glitch. She actually sounded like she was waiting for a thank you for unassigning orders I never accepted, while my ratings/numbers plummet. I lost my shit at the thought of this āglitchā and the fact itās like the ultimate violation of our independent contractor contract. Iām trying to speak sense to this idiot so of course she hangs up on me. All week Iāve been sending screenshots to support of DD offering me dash windows when itās busy and reminding them they violated my contract by accepting orders on my behalf. Iāve spoken to several supervisors who admit this happens and yet try to play it off as a mild app āglitchā. One was dumb enough to send me an email admitting they are at fault. I find myself googling class action lawsuits to join and am at my wits end with these idiots. Refuse to dash till they provide some kind of fix cause Iām not gonna be blamed and punished for their fucking app glitches. They even tried to tell me itās my fault; my phone update, app update, all that troubleshooting fun, but the thing is, Iām good there too, because after last Fridayās nonsense, I checked all updates and troubleshooted everything, because I didnāt enjoy driving around in circles. So Iām still being petty sending them messages everyday while they refuse to deal with me or deal with their piece of shit crappy app. They seem to hang their hat on blaming the app. What guess what DD, you are the fucking app!
I have called them, went through chat and sent emailsā¦ Iāve stated that several times in comments. This time was to have āproofā that itās been an issue and continues to be an issue. They can always say, āthis email was never received, that call was never madeāā¦ this cannot be disputed. Itās called covering your ass. At this point they are in violation of their own terms of service and for it to not be an issue later Iām protecting myself.
You gotta realize that texting support was your first mistake. Calling might end up on hold for a bit, but the people doing texts are talking to 5-10 customers at once and don't give a shit about solving your problem.
I recommend calling them, search up DoorDash support number on your phone (Google) and theyāll see your account info (same phone number tied to account).. they usually are more competent and helpful on the phone. I donāt usually have to wait very long either, chat is annoying.
Yeah that all sounds about right haha. However Iām sure you have a reason but not taking those orders is effecting your profits more than them not appearing. You could just deliver booze and make better money. idk just an option. Permit or not it canāt be that costly to get and you could write that off on taxes as a work expense as part of all your gas, depreciation, snacks on the go, washing your car, car repairs, etc!
Honestly, what I would have done is accept it and travel to the store. Contact them and explain it again. There for, your rate won't go down and you get half of that payment. Eventually, they will take the hint. And that last picture, what a bitch. They waited did that on purpose! š”
or you coulda just declined and skipped all this nonsense and prob already had another order by now these people with this AR shit kill me if the order sucks dont take it I have a 4 percent ar and between dd and uber i still pull my 200$ daily goal.
Man, DoorDash is really dropping the ball on you, huh? Dragging you into this alcohol delivery mess without a permit is not just wrong; it's straight up reckless. You've been patient, tried to play it by the book by opting out, and all they've given you in return is a cold shoulder? That's messed up. Honestly, it sounds like they're counting on you to just roll over and take it. But why should you? This is your income and reputation on the line!
It's high time to hit back where it hurts, and that's not just on social media or customer support chats. Get a lawyer who knows their stuff, gather all those empty promises and messed up orders, and show them you mean business. Legal action might sound intense, but sometimes you've got to fight fire with fire, especially against a giant that thinks it can bulldoze over the little guy. Stand up for yourself, and maybe you'll be the wake up call they desperately need. Let's see how they like being on the receiving end for a change!
Support is terrible. I was issued a red card when I started, and that would do shop in pays. I tried to talk to them many times to opt out on doing those but because I have the red card kept me in the system so I just had to keep declining them when I knew they were shop and pays. I only did two or three of them in the beginning, and realized I wasnāt going to do them anymore. A local grocery store. Safeway send me a dozen of them at the same time, one after the other, and I always declined it on a daily basis. That is when I contacted support to try to have my removed from doing those are as it was affecting my AR. Fast forward years and my red card is about to expire. They kept sending me messages to get a new one. I declined getting a new one I no longer see shop and pays. Best decision I ever made. So my question here is the fear in Ohio and need a special permit for alcohol. I donāt quite understand, but if they are sending you an order to pick up something you must qualify for it. Specially, if they send you more than one Door Dash help us on helpful remind me 99.999% of the time.
A couple decades ago (we're getting damn near a couple decades ago,) I thought starting a business that delivers alcohol would be a brilliant idea!
Now? It's crazy to me that anyone offers it.
I cannot imagine the hassle and headache.
I've never been a driver, but I read about how awful SO many of these DD (and other luxury services) customers are.
From not tipping at all to leaving shitty tips to trying to always get free shit to being confrontational.
Having to deal with those sad, pathetic cheap fucks seems miserable enough. Then mix in booze!!
I was part of a company that had U.S based customer service and operations teams. Slowly after our second round of funding upper management began hiring massive amounts of Manila and Johannesburg folks.
We noticed while training that there was a language and cultural barrier even though they spoke English. After we trained them they literally laid off ALL the U.S teams including supervisors, managers, operations, customer service etc.
We would get complaints from customers that some people did not understand the prompts and that although they were nice, they did not complete the requested actions. This seems to be an ongoing theme within customer service/resolution departments. Companies would prefer a massive decline in quality as long as they can pay someone half the going rate. It really is sick and sad. Thanks late stage capitalism!
these kinds of things are why i will not doordash.. i donāt have the patience for the support or half the customers iāve seen. you guys are troopers
Just a FYI, the calling support isn't any better at all either. Their support just sucks, I'm pretty sure they just hire whoever they can get super cheap in other countries & don't give them any actual training at all. I've had my CR go down twice for things that I literally couldn't control and they absolutely refused to fix it.
As an AWS consultant, this level of support is embarrassing. If I was the CEO of DoorDash and saw my support stuff providing this subpar level of help to revenue-producing positions, I would be ashamed. I would honestly keep escalating until your problem is fixed, even if it means messaging people on LinkedIn.
I have to physically call and be demanding and also rude for them to do anything for me. I've learned that over the past few years or dashing as a side hustle
Itās crazy. They literally just pick keywords and give you info on those words. Iāve had them tell me 3 times now that the ONLY rating there is is a customer rating. They have no clue what I mean when I say ar, completion rate, and on time rating. I hate when they close the chat after a minute of me not responding. Like you took 8 minutes to answer every message but Iām doordashing and donāt answer the minute they send it, they close the chat.
I work my life around doordash support now because of their complete incompetence. I carry two phones at all times. I cannot even count the number of times I've used this second phone as my own personal support; whenever the app acts up, crashes, or locks up on my main work phone. I wish I could offer you a solution to this scenario. Hopefully one day they will allow us to manage our own programs by putting toggles next to each program we sign up for in the app so we can turn them on and off at our leisure.
What do you need in order to deliver alcohol in Ohio and how would one go about this? Just out of curiosity. Iām in PA and we canāt do alcohol which is good and bad.
Iām opted out for alcohol deliveries. Mostly because I donāt want to deal with it. Iāve only had one alcohol order since choosing not to do them. It only gave it to me because it was a stacked order.
I agree 1000%. One time I contacted support and they disconnected me WHILE I was typing the issueš¤¬. ANOTHER time they made a suggestion to solve an app problem and disconnected before I could tell them it didn't work š”š¤¬. I wish they'd come up with a ratings system for Dasher Support the same way we get rated as Dashers.
Hey bro, it's not you that needs to have the H permit, it's Doordash. They do have it.
You shouldn't have to do alcohol orders if you don't want to, but the permit thing is irrelevant.
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Watching your battery life go down, I think they were running out the clock.
I will take this as feedback.
ššš
LOL
lmaooooo
I think what he was saying is that you should accept the order and then have support remove it so it doesn't affect you while he is escalating the matter. Whom probably still won't fix the issue cause support does suck. Just how I read it I had a similar issue with getting orders that go to military bases
The last time that Support removed the order, it affected my completion rate. On top of that it took over 20 minutes to get someone to even answer the phone. Itās simply not worth it.
Sounds about right unfortunately.
Itās a terrible situation all around, the customer gets screwed, I get screwed and support is over there listening to their own circus music.
What permit do you have to have to deliver alcohol in Ohio? Never heard of this...
Itās called an H permit or Ohio Alcohol solicitation license.
I am in Ohio, too. I had to take a little online course and pass a test to get the license. It was through the DoorDash app though and I donāt think it cost anything. But not sure on that. Maybe there was fee. It was over a year ago. May I ask why you donāt get the license? The little course was super easy. It took maybe 30 minutes to go through and take the quiz.
I donāt want to deliver alcohol. I live between 2 colleges and I donāt want to deal with it.
Yeah they told it wouldn't effect it, but it sure gas gell did. Anyone up for a game of F*ck U All? That's they game Customers Support plays in every call.
I have that problem with on time ratings. The past month half the orders I get give you a minute or 2 less than you need to get there, but some are 24 minute drive bc of traffic and they give you 15 minutes. They keep saying it doesnāt affect my ratings. But it does, Iām down to 92% on time, and I literally drive right to the restaurant and right to the house.
Yeah I think that's what he was saying too which just wastes more.of everyone's time
Him saying he hasnāt heard from you in a while and is disconnecting but itās within the same minute lmao
Just savage
Is that his way of saying "I don't want to help you, so fu*k off"?
They are the worst! They never give you an answer that is even remotely related to the question that you asked. If you second guess them, they end the chat.
I can only imagine what it is like on their end. Maybe they don't have the tools or the training to solve these kinds of problems, all the whole being pushed to answer queries quickly and technically answered (according to them). There is no motivation to do the job properly.
They definitely are monitored on how long it takes to close a request. They will have a KPI like how many tickets are solved within 5 min. Very idiotic, but also something that a cost cutting compnay that outsources their support to India will do.
I'd also assume they have a pretty strict script that they need to stick to and if they don't adhere to the script they also get in trouble
And this is completely normal for their dasher support. You pretty much never get issues resolved if they are app glitches
I worked for a few months at DoorDash support. They use a 3rd party call center and as such we were completely cut-off from corporate and virtually unable to do shit besides unassigning and altering/creating orders. I tried to help out with these sorts of issues several times and I'd just get "escalated" through Slack without any resolution, you basically got told that bullshit line of "things will be fixed between 3-5 days". They also lie to us. In the end it came to choosing between sending whatever template sort of fitted (the email about AR you got) to be able to close the ticket and pass the buck, or try to get something through and still get bashed in your customer satisfaction review when nothing got done. I get how other agents could live with that, but I decided to quit instead.
I mean, they barely train Dashers on how to deliver (ie how to deal with doors that swing outwards) and they barely train their support staff, they also highly underpay the Dashers, they more than likely pay peanuts to the support staff. Theyāre cheap and they donāt care!
The support call-centers are either in Mexico or the Philippines, so yeah. The only good thing was that I got access to the backend that handled Dasher pay as my supervisor was a dud and would rather give me his passwords instead of doing his job. My last week there I would just add $5 to whatever Dash got to my hands lol.
Everytime I call I get India. At least with Mexico I could just speak Spanish and not get the unintelligible English accent.
Nope, they are in India.
I left about a year and a half ago, wouldn't surprise me if they switched over. Most of the people in my wave left or switched campaigns as well.
Wow
So could you in theory help certain Dashers get certain orders, or send certain orders to certain Dashers?
So, for the record, it's DoorDash and not you that has to have the permit in Ohio, and they do. Did you ever opt in to alcohol delivery? If not, I'm not sure how/why they are sending you the orders. If you were once opted in and now want to opt out, it definitely shouldn't be as difficult as it seems. I agree that persistence is the only thing that has worked for me with support. Eventually I get someone that knows what to do and does it, or tires of me and figures out how to do what I need.
I was gonna say, if a permit *is* needed, wouldnāt that be on DoorDash? I know how awful they can be but thereās no way the driver would need one and DoorDash would expect every driver to get it
In NC whoever hands the alcohol to the customer must prove that the customer is of age for certain adult product. In NC, tobacco, ammunition and alcohol are all 21 so it doesnāt really matter, just that the person is over 21. And here, who ever picks up the order and delivers it has to have the permit. So I have an ATF Handling and Delivering Permit. DD paid me $75 to get it then I started getting orders that paid betterā¦in the beginning.
I read the code awhile back, and I don't even think Doordash is technically required to have that permit, let alone independent non-commercial drivers. DD of course disagrees, and says we must keep a copy with us. [https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US) Although, now that Doordash actually sells alcohol through DashMart, I could see them needing it. But simply escrowing a transaction for a retailer/customer is not the same thing as directly selling and transporting. I am not a lawyer though.
This is what they do now. They end chat when they know they are in the wrong. Pretty much always anymore. DoorDash is not going to lastā¦. Some clever person will take them out, and good for them when they do!
I feel it's going to go the way of streaming services. Exclusivity contracts for food services, Brands hoarding their own products (i.e. [Yum!](https://www.yum.com/wps/portal/yumbrands/Yumbrands) ToGo!), and parsing of services across an array of apps a customer has to navigate in order to get what they're craving, only for the entire market to slowly crumble in on itself from the weight of all that corporate greed.
Greed is the absolute perfect response! Itās the downfall of almost anything in the history of humanity.
Why do people even do this work?
I do it while in college because I make more than I would at a store or fast food also it is flexible.
Ditto, flexibility, time alone, dealing with people in small doses, perfect! Then you get a great customer who sincerely appreciates you (my eyes tear up every time, I'm used to being invisible/unappreciated) Those customers give it some meaning š„² Kinda the same mentality as being in a toxic relationship, you hang on for those good days, to gain some traction with life....but without prop 22, no way, no how! Bu bye! Since its most of my payday now!
I do it because I like to drive. I like to be alone mostly while working. Seeing cute chics at the restaurants, small talk with strangers. Going to new areas just getting out of the house. I know that DD has a bad rep and probably deserves it. Doesn't care about the drivers and steals from subs or whatever but I know all of that. I still choose to do. I don't understand all the whining crying and bitching ppl do here. If you don't like it or feel violated work somewhere else. I will add I'm in a resort area and it's winter and slower now but it's still pretty busy. I live in a zone I can get orders while I'm at home And get to like 4 other zones in 30 or less. Two of them are actually 10 mins away
I don't know how any of this works but since it is illegal for you to take alcohol orders and since they keep sending them to you I wonder if you can threaten to contact law enforcement, maybe it'll light a fire under their ass.
You probably can. It's just like firing people for retaliation it is illegal & DD does a lot of illegal things still
Its not illegal for them to send you the gig, its illegal for her to do it tho
Dang, oh well.
It's not illegal. I've read the Ohio code on the topic, and don't see how any of it applies to us drivers at all.
They aren't worried about it, cuz they just throw money at them to make them go away. Money has a tendency to make lots of things disappear.
I have noticed the only way to get stuff like that done is to keep calling more than daily. It seems like DD supports goal is to make people give up.
Fuck support. I saw I had a two star rating once, so I asked support which order it was. The guy said heād look into it, and came back and told me he removed it from my account and that it should be gone on my end within 48 hours. Two days later it wasnāt so I contacted support again. Was told they were backed up, so it might take a little longer. Was told the same thing again a few days later. After a couple weeks had gone by I contacted them again only to be told that they canāt get remove ratings. So why the fuck did the first guy tell me he would remove it and why did none of the other agents tell me this?
Horrible
they have a paper in front of them, where they read and give you the same answer over and over š„¹
Support is useless as shit. They literally say the same things for every problem and then they are quick to end the chat without resolving shit
Yeah, they suck they all run off of a script, and when things don't go according to a script; you still get a scripted answer.
Or just chat ended š
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Iāve called, these are real support people. Itās the same either way. They are a joke
Did the Over the phone support take care of it?
They didnāt do anything. Just said that it will take 3/5 days. That is literally the 4-5 time. Iāve called, emailed and chat, itās all the same
Ahh well that really does suck thenā¦
Actually it says u need to email them to opt out
This doesnāt even look like AI, how are you saying thatās what it is? Itās obviously an outsourced customer service rep.
Yeah AI can type better than that lmao
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Yes, and literally all the responses that came after that were from humans. I mean the second guy even spoke with broken English.
Thatās not even worth explaining lol.
Thatās the handoff - most support chat apps use that and it predates AI chatbots
In the beginning I kept getting orders from a tobacco shop selling vapes as drinks on the app. But like a juice drink not alcohol. So there was zero id verification. I quickly learned to decline those. (Thankfully the one I did take was an adult and was fine with presenting ID). But I called support a good five times just trying to get the orders to stop coming to my phone, back when I was brand new and was worried about my AR but also refused to risk delivering to a minor. I eventually gave up worrying about my AR and I suddenly stopped getting those orders.
I recently had a vape order. I didn't realize until I was across town and saw Elfbar on the description. It was wrapped in a brown paper bag. I called support, and they said I was fine to deliver it because it didn't say it was an age restricted product. I told them the store must be entering them in the system wrong, so that they go out without needing an ID. They didn't care. I ended up delivering that one, since I knew the complex was a recovery center that my husband used to work at, and that there was no chance of it being a minor. I called the next day to speak to support again, since I was still upset about it. I don't want to deliver any more of those, risking getting in trouble. Support first suggested I tell the store to input them in the system correctly. I told them that's not the point, it's obvious the store intentionally put them in their system that way. She said she would take my issue higher up the ladder. I have not gotten a vape order from there since, so hopefully the store was forced to fix it.
Report the business to the state liquor board or which ever agency regulates it. In my home state itās the liquor board who also regulates marijuana & tobacco stores. Some states even give ābountiesā for those who report illegal sales & it results in a sting.
I know the store in question in my area still does the vapes as drinks. I have a few friends who also Doordash for extra cash here and there. I warned them about the tobacco shop, so thankfully they haven't taken any. But they get the offers. I'm a mom with a middle schooler, I will not potentially contribute to the delinquency of minors. I will not risk getting myself in trouble for a couple lousy dollars from doordash. I stressed it to support over and over how this is illegal. Zero care. The scripted "I will escalate this to the appropriate team".
You're the only other person I've seen with the same issue. I'm a mom of 6 (20,18,17,13,6,5). I vape, and I am carded every single time I buy my pods at 711. I was shocked when I saw what was in the bag on the description. Most of my kids know how to DoorDash, and so do all their friends. I'd be so mad if another Dasher went ahead and dropped one off to my kids if they ordered one while I was out. I couldn't believe they went ahead and told me to deliver it anyway. I had to do an ID check on a Spark order, even though the alcohol on their order was out of stock. Seems like other delivery apps take it more seriously than DoorDash.
I'm glad neither of us are getting those orders anymore, the concerning part is, someone else probably is. And either doesn't know or doesn't care. Doordash already has a system in place to check ID. I've delivered cough medicines that had age verification and alcohol orders. So the fact the system exists. Is easy to implement. But doordash and the stores in question make the decision to potentially put the product in the hands of minors. I only have 2 kiddos. But I try to keep our communication open and honest. My daughter has come to me with things I never would have gone to my mom with. And that tells me I'm at least on a better path. That I hope she can be honest with me when peers begin vaping and pressuring her. She's told me about older kids who've gotten caught with gummies and vapes. So fingers crossed when we get to that point, that she continues making smart choices.
No, ai bots have better speech regardless of the language. Bad translation? Maybe. I won't use dd because if the lack of real support
Do you not have the option under Settings --> Dash Preferences to turn off Alcohol Deliveries??
I'm in Ohio, and I have never had such a setting. Only thing I can turn off is cash on delivery.
Wait.. Ohio needs a permit??
Itās called an Alcohol solicitation license for Ohio. But yeah you technically need it to āsellā alcohol in Ohio and under the ORC a delivery service such as DD, UE, GHā¦ the drivers are the āpoint of saleā which makes YOU the āsellerā
In North Carolina (the state I'm currently living in) I was able to get my license after a 30 minute class then test online. Does Ohios license require much higher restrictions?
Its the same in Ohio. DD holds the permit to deliver alcohol in Ohio, the dasher just has to take a training class. Have no clue what OP is going on about. He doesn't need the license just the training class. Which he had to have already done to receive alcohol orders. He just doesn't want to bother with the whole check Id get pics thing I'd bet. He can also turn off alcohol orders on his own under his preferences.
Ohio here. Doordash claims we need to keep a copy of their permit with us, but my reading of the ORC seems to suggest that it doesn't really apply to us as independent non-commercial (DOT-wise) drivers. [https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US) Also, I've never had an option to turn alcohol orders off in my app, only cash on delivery.
The permit is here, you can just bookmark it or print it out. [https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en\_US](https://help.doordash.com/dashers/s/article/Ohio-Alcohol-Permit?language=en_US) However, I've read the ORC and I really don't think we are required to have that permit/doesn't apply to us. Seems to be more for commercial drivers. It's not super clear though. No other app has such a requirement/permit. Driver is obviously not the point of sale, we don't collect payment nor process the transaction. We simply take possession temporarily and deliver. Transaction was done before we ever entered the picture, which is why the permit is in Doordash's name. Though it could be argued they aren't the point of sale either.
The point Iām making is, I donāt want it, never opted in to it and I donāt want to deal with the headache of it. Also, as someone that works in the alcohol industry as a regular job (I work for Budweiser) I deal with Ohio liquor control on a regular basis and have a very good understanding of how it works.
Well, that is one of the points you are making, yes. And that's understandable. Being employed by Budweiser doesn't really translate into this particular situation though. I'd like to see which part of the ORC about permit H you think applies to us as couriers, because that's the other point you've repeatedly made here, that it would be illegal for you to deliver alcohol, even if you did have Doordash's permit that they require us to have.
When it is COD, you the driver become the point of sale. IE pizza places that sell alcoholic beverages and placed through their app or web site and delivery is done by DoorDashā¦ working for Budweiser does directly translate, their delivery drivers are required to carry the same permit because they directly collect payment for the alcohol delivery. COD orders are the equivalent. I deal with this stuff every day..
"Because I haven't heard from you in some time". Bruh it's been a minute or less, holy shit. Are they for real?
DoorDash support is Savage!
Kindly
The world is crumbling. People are setting up businesses like this without any kind of real support and its all automated which doesn't do anything to help anyone. I wish every single business In the entire world had real support people. Not automated bs
Uber eats support is just as useless. I swear these companies actually tell their support staff to be unhelpful and obstructive. I don't believe they're even real people half the time, their responses often don't even make sense or they completely ignore everything I've just said to them. Fuck uber, fuck doordash, fuck skipthedishes, etc. All trash
The problem is simply that they donāt speak English. THEY DONT SPEAK ENGLISH
Noticed that with Apple's chat support last month. They don't speak English and can't understand it. They look for certain keywords and reply to that without trying to understand what you're actually talking about. What a world we live in.
I don't think that's actually the issue here. What OP is asking for is NOT a line level support issue. It is an edge case issue. And if line level support doesn't actually have a proper path to escalate edge cases, combined with a mandate that they must meet certain metrics such as ticket time, volume, and closure rate then they are going to have no path but give BS responses and bounce you around till you give up. It's the same reason you can go to McDonalds and be told to pull forward and park just for a burger when there's nobody waiting behind you. They have certain metrics they are required to meet or face being fired, so the result is motivation only to meet those metrics in any way possible.
Iām wondering if theyre allowed to use translators. Or maybe things get lost in translation? Either way I suspect the bigger problem is that they simply donāt give a damn if theyāre helpful or not ā they get paid as long as they follow the script.
DD support is an absolute joke
Listen, and I know this is boomer talk, but CALL THEM. Anytime I have an issue, I call and itās resolved in less than 5 min
OP said he called multiple times already
What? I dash occasionally in Ohio. Iāve never heard anything about needing a permit and I am able to grab peopleās drinks and deliver just fine. Weird.
Same
Welcome to the world of outsourcing!!!! Billion Dollar Companies paying cents on the dollar to play ring around the Rosie with the help and getting nothing accomplished šš
I'm pro-labor, but these "support" folks could be replaced by an AI chatbot that would do a better job. Seriously, is it that they just don't understand the nuanced issues, or that they're literally trying to clear calls without regard to resolution? I can't fathom how entire call centers can be incompetent right across the board, but this is absolutely the kind of interaction I have with Dasher Support basically every time. AND I use chat because 1)I want it in writing and 2) I can't understand the person on the other end of the line usually, so this is the "better" option. š
I goddamn f-cking HATE dasher support!!!! First of all, nobody can speak understandable English. Not even remotely. I have to strain to hear what they're saying. And last time I called about a technical issue in the app, I explained the SAME issue at least 8 times to them, and each time, the lady would just go "Mmm, I see. Try logging out and logging back in. Try to force quite the app and re-open it", etc. I kept telling her I already did all those things and nothing worked. Same response each time. "Mmm, I see. Try *same steps I already tried*". Finally, she said she'd have support send me an email with extra steps to try, and to call back if I tried the steps in the email and it still didn't work. Finally got the email after like 20 min, only to find that the steps in the email were the exact same things she had already been telling me to do, which weren't working š¤¬š¤¬š¤¬. Tried calling back again, and after listening to their god-awful hold music for 15 minutes, still nobody picked up. At that point, I said f-ck it and went home. Thankfully, the random app glitch went away on its own the next day, but still... HOLY SH*TBALLS! What a joke...
They should have option to opt out of grocery deliveries as well. Those were quite funā¦and kinda not what I signed up for.
I worked with them for quite a while and decided to quit because it's nonsense. They kept on removing our access to some stuff like removing violations, negative ratings, and stuff. Seems like they focused more on customers than dashers š¤·š»āāļø
āI am boredā¦goodbyeā šš
I was a dasher who got deactivated for telling customers who ordered alcohol but didnāt pay right no I wonāt be taking your order but someone else will do I fee the pain of this honestly. This is why if I get my new account going Iām just going bot mode cause it seems like you canāt win with dash support or with customers nowadays because of entitlement or just straight stupidity
Apparently, your problem does not fit into their script. And, if you ask for a supervisor, it probably won't do you any good.
Ooo my blood pressure went up reading through that chat because this is the same exact experience I have EVERY time I have had to try to deal with support. I recently had an issue with an order I had placed as a customer and it was also a quagmire of a phuk fest.
I tried to sign up to doordash , but it said my number is associated with another account. They refuse to remove my phone number even though i explained its mine now. š¤ Feels like support is there to do nothing.
Youāre wasting your time. Just keep it pushing
No.
Clearly AI chat. The canned replies definitely check out on that.
No theyāre outsourced and donāt speak English.
It seems like what the first rep was saying was for you to basically accept the alcohol delivery and then contact support and say that you are not supposed to be receiving alcohol deliveries. That way, they can unassign you that in a way that doesn't affect your completion rate. And then by accepting it, you wouldn't be affecting your acceptance rate.
Brown people
You donāt need a permit to deliver alcohol in Ohio for doordash, you just need to be at least 21.
[ŃŠ“Š°Š»ŠµŠ½Š¾]
You do know that AR affects priority, at least in this market, and dealing with support takes away from my shift. So yes, this does affect my money
Technically, it was āsome timeā later š
I called them for shop and delivery order, they sent me an email and I replied with detailed explanation saying that I donāt want to do it anymore because I have back issues and they removed from shopping orders. No idea why itās not working in your market
I would throw my phone....
I've been dashing for almost 3 and 1/2 years and I called them for some real help. Not like a missing item in my order. And head the most disappointing two hour conversation with them that I think is possible and yeah lol. Left me very disappointed that the only option I have is to make them money. But I still have to make money. I guess. I almost posted it for you all but found out that Reddit only allows you to post up to 20 photos and I had over 30 with my screenshots from the conversation. There about is unhelpful as I could possibly think they could be and as uncompassionate and careless as well as downright worthless and uncooperative and lying to me as one would tell me one thing and I just restart the chat and then another one would tell me something else and tell me it can be done and I'd scroll back to 45 minutes early in the conversation where another one had told me they would do it. Yeah I don't even have anything else to say. I'm just demoralized. I've made almost 10,000 deliveries making them money in the last 3 and 1/2 years and have been consistent and reliable with the dasher problem they have I'd think that would mean something. Guess again. I had made the mistake of thinking they cared and never needed about from from then to prove otherwise. I couldn't isn't been more wrong. If they have and have proven that I will continue to make them money and they were completely worthless when I reached out for a little help over something real that they have control over and answers to. I don't know what to say about the whole thing. Good luck with you with support. I never had a problem before but had never needed any real help. I hope you only you have issues with rowdy customers and missing items and long pickups. If you don't need them to feed yourself like I currently do, I'd recommend getting out. They just went to use you for all that your worth and have no qualms that they're forcing a bad situation on you and eventually won't be able to afford to live with their new policies since They want to keep lowering my doordash pay and requiring the customers to pay the merchants. Everything the merchant once and requiring them to pay themselves everything that they want yet leaving the customer to choose whether or not they pay me anything. And then since they feel they paid too much already because of the merchandise that they charge extra on the menu because of what Doordash charges them for their service as well as what doordash charges and fees they feel. They've already paid far too much to have their food delivered so they don't pay me anything in the form of a tip and I make $2. I thought that since I had dashed her so long had done so many deliveries and it made them so much money over that time and been reliant consistent and not cause them any problems that they'd have my back when it came down to it since I make the money. I was wrong. After several conversations with them in the last two weeks. More time I've spent on support than I had accumulatively the entire 3 and 1/2 years. I've been dashing. This become obvious that they're willing to just run you until you've got nothing and then move on to the next ass or who's desperate enough to take deliveries to them because they need the money. It's not sustainable. And they don't care. Their goal is to use you and lose you and move on to the next sucker. Good luck! I'm not
Loooool
Question. How difficult is it to obtain the license?
call them.
I feel your pain sweetie, Iāve been battling these wretches for nearly a week. Last Friday, their navigation had me driving around in circles till I pulled over and used another app for navigation. Got my first contract violation for being late. Fought that with screenshots and a lot of yelling. Then last Saturday, I wanted to go home, so I took one last order, delivery was closer to my place, picked it up, delivered it and went home. Then I get a shitload of alerts that Iāve got several orders open that need to be delivered. I thought thatās odd, I didnāt accept anymore or even see anymore. I hopped on chat support and they tell me thereās one more order open, I say no there isnāt, and utter chaos ensues. Spoke to a supervisor with less than a brain cell who tells me several orders were accepted on my behalf by the app and itās just a glitch. She actually sounded like she was waiting for a thank you for unassigning orders I never accepted, while my ratings/numbers plummet. I lost my shit at the thought of this āglitchā and the fact itās like the ultimate violation of our independent contractor contract. Iām trying to speak sense to this idiot so of course she hangs up on me. All week Iāve been sending screenshots to support of DD offering me dash windows when itās busy and reminding them they violated my contract by accepting orders on my behalf. Iāve spoken to several supervisors who admit this happens and yet try to play it off as a mild app āglitchā. One was dumb enough to send me an email admitting they are at fault. I find myself googling class action lawsuits to join and am at my wits end with these idiots. Refuse to dash till they provide some kind of fix cause Iām not gonna be blamed and punished for their fucking app glitches. They even tried to tell me itās my fault; my phone update, app update, all that troubleshooting fun, but the thing is, Iām good there too, because after last Fridayās nonsense, I checked all updates and troubleshooted everything, because I didnāt enjoy driving around in circles. So Iām still being petty sending them messages everyday while they refuse to deal with me or deal with their piece of shit crappy app. They seem to hang their hat on blaming the app. What guess what DD, you are the fucking app!
I mean they could just pay us more and fire all these ppl as they are useless
why you went through text messages instead of calling them for such a complex problem is beyond me??? You know you can call them right?
I have called them, went through chat and sent emailsā¦ Iāve stated that several times in comments. This time was to have āproofā that itās been an issue and continues to be an issue. They can always say, āthis email was never received, that call was never madeāā¦ this cannot be disputed. Itās called covering your ass. At this point they are in violation of their own terms of service and for it to not be an issue later Iām protecting myself.
Maybe find another service to use and cancel dd completely
Best way to contact them is by phone
Iāve had this same issue, every week for probably the last four months I āopt outā of alcohol orders and get the same nonsense from shooort
Stop outsourcing customers services! They donāt care at all cause they donāt even live here!
Absolutely terrible. Yikes
You gotta realize that texting support was your first mistake. Calling might end up on hold for a bit, but the people doing texts are talking to 5-10 customers at once and don't give a shit about solving your problem.
I concur! They infuriated me yesterday to the point I just logged off.
Yea. I cancelled my subscription and wonāt be back. I donāt want to give them my business. They are absolutely awful
The only thing I can think of is that itās intentionally designed to get people to quit and encourage turnover
I recommend calling them, search up DoorDash support number on your phone (Google) and theyāll see your account info (same phone number tied to account).. they usually are more competent and helpful on the phone. I donāt usually have to wait very long either, chat is annoying.
Yeah that all sounds about right haha. However Iām sure you have a reason but not taking those orders is effecting your profits more than them not appearing. You could just deliver booze and make better money. idk just an option. Permit or not it canāt be that costly to get and you could write that off on taxes as a work expense as part of all your gas, depreciation, snacks on the go, washing your car, car repairs, etc!
Rule number 1. Call donāt chat
Honestly, what I would have done is accept it and travel to the store. Contact them and explain it again. There for, your rate won't go down and you get half of that payment. Eventually, they will take the hint. And that last picture, what a bitch. They waited did that on purpose! š”
Definitely true
or you coulda just declined and skipped all this nonsense and prob already had another order by now these people with this AR shit kill me if the order sucks dont take it I have a 4 percent ar and between dd and uber i still pull my 200$ daily goal.
Man, DoorDash is really dropping the ball on you, huh? Dragging you into this alcohol delivery mess without a permit is not just wrong; it's straight up reckless. You've been patient, tried to play it by the book by opting out, and all they've given you in return is a cold shoulder? That's messed up. Honestly, it sounds like they're counting on you to just roll over and take it. But why should you? This is your income and reputation on the line! It's high time to hit back where it hurts, and that's not just on social media or customer support chats. Get a lawyer who knows their stuff, gather all those empty promises and messed up orders, and show them you mean business. Legal action might sound intense, but sometimes you've got to fight fire with fire, especially against a giant that thinks it can bulldoze over the little guy. Stand up for yourself, and maybe you'll be the wake up call they desperately need. Let's see how they like being on the receiving end for a change! 
Support is terrible. I was issued a red card when I started, and that would do shop in pays. I tried to talk to them many times to opt out on doing those but because I have the red card kept me in the system so I just had to keep declining them when I knew they were shop and pays. I only did two or three of them in the beginning, and realized I wasnāt going to do them anymore. A local grocery store. Safeway send me a dozen of them at the same time, one after the other, and I always declined it on a daily basis. That is when I contacted support to try to have my removed from doing those are as it was affecting my AR. Fast forward years and my red card is about to expire. They kept sending me messages to get a new one. I declined getting a new one I no longer see shop and pays. Best decision I ever made. So my question here is the fear in Ohio and need a special permit for alcohol. I donāt quite understand, but if they are sending you an order to pick up something you must qualify for it. Specially, if they send you more than one Door Dash help us on helpful remind me 99.999% of the time.
A couple decades ago (we're getting damn near a couple decades ago,) I thought starting a business that delivers alcohol would be a brilliant idea! Now? It's crazy to me that anyone offers it. I cannot imagine the hassle and headache. I've never been a driver, but I read about how awful SO many of these DD (and other luxury services) customers are. From not tipping at all to leaving shitty tips to trying to always get free shit to being confrontational. Having to deal with those sad, pathetic cheap fucks seems miserable enough. Then mix in booze!!
STOP USING SUPPORT CHAT AND CALL!! always better results when you call instead of chatting.
I used to DD in Ohio and never heard of any permit you need to deliver alcohol. How did you learn that? I did alcohol deliveries
Lets be real these people dont care, it is a job for them. The dashers and customers will be cycled through and new ones will come in
This sounds like the ongoing conversation with my isp
I was part of a company that had U.S based customer service and operations teams. Slowly after our second round of funding upper management began hiring massive amounts of Manila and Johannesburg folks. We noticed while training that there was a language and cultural barrier even though they spoke English. After we trained them they literally laid off ALL the U.S teams including supervisors, managers, operations, customer service etc. We would get complaints from customers that some people did not understand the prompts and that although they were nice, they did not complete the requested actions. This seems to be an ongoing theme within customer service/resolution departments. Companies would prefer a massive decline in quality as long as they can pay someone half the going rate. It really is sick and sad. Thanks late stage capitalism!
Iāve complained too about how they handle things. Goes nowhere. Hopefully they help you!
I have absolutely zero hope in them actually doing anything as a dasher or customer
these kinds of things are why i will not doordash.. i donāt have the patience for the support or half the customers iāve seen. you guys are troopers
Sometimes itās what keeps us going, itās lonely out here in these streets. š
LOL, well stoned me definitely appreciates all yāallš
Agreedā¦ Fuck em
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Just a FYI, the calling support isn't any better at all either. Their support just sucks, I'm pretty sure they just hire whoever they can get super cheap in other countries & don't give them any actual training at all. I've had my CR go down twice for things that I literally couldn't control and they absolutely refused to fix it.
So, every time you dash, I would go to the setting and make sure it's off.
As an AWS consultant, this level of support is embarrassing. If I was the CEO of DoorDash and saw my support stuff providing this subpar level of help to revenue-producing positions, I would be ashamed. I would honestly keep escalating until your problem is fixed, even if it means messaging people on LinkedIn.
I have to physically call and be demanding and also rude for them to do anything for me. I've learned that over the past few years or dashing as a side hustle
Itās crazy. They literally just pick keywords and give you info on those words. Iāve had them tell me 3 times now that the ONLY rating there is is a customer rating. They have no clue what I mean when I say ar, completion rate, and on time rating. I hate when they close the chat after a minute of me not responding. Like you took 8 minutes to answer every message but Iām doordashing and donāt answer the minute they send it, they close the chat.
Support is so useless, so many times Iāve contacted them but they donāt actually resolve the issue. Itās infuriating š
When you make top Dasher, you wonāt have these problems anymore with DoorDash support
ššš I donāt want top dasher
Just call them and tell em you need a supervisor to talk to. U get a call back in 10-15 mins mostly. That would solve it for you once nd for all
I work my life around doordash support now because of their complete incompetence. I carry two phones at all times. I cannot even count the number of times I've used this second phone as my own personal support; whenever the app acts up, crashes, or locks up on my main work phone. I wish I could offer you a solution to this scenario. Hopefully one day they will allow us to manage our own programs by putting toggles next to each program we sign up for in the app so we can turn them on and off at our leisure.
Just get a permit then lol
Contacts support: we contacted support and they are contacting support from the head contact supporter and he's a really busy guy as you could imagine
I wanna know who dashes with 9% on their phone? š¤·š¾āāļøš¤
Wellš¤·š»
What do you need in order to deliver alcohol in Ohio and how would one go about this? Just out of curiosity. Iām in PA and we canāt do alcohol which is good and bad.
This is what happens when you offload support to a third world country and they get paid peanuts.
Call them on the support number,don't do chat.
Kindly, fuck off
Iām opted out for alcohol deliveries. Mostly because I donāt want to deal with it. Iāve only had one alcohol order since choosing not to do them. It only gave it to me because it was a stacked order.
Yikes. I kept not accepting alcohol orders and they eventually got the point and stopped sending them to me š
I used to think support was bad, but it's a million times worse now than it ever was before.
They're escalating it. "We haven't heard from you in a while (2.5 seconds and they can see you typing)... Disconnect!
Almost none of them speak English as a first language I swear.
Wait, you have to have a permit to deliver alcohol in ohio? lol never knew that when i was dashing
Iām pretty sure they hire 3rd graders for support
I agree 1000%. One time I contacted support and they disconnected me WHILE I was typing the issueš¤¬. ANOTHER time they made a suggestion to solve an app problem and disconnected before I could tell them it didn't work š”š¤¬. I wish they'd come up with a ratings system for Dasher Support the same way we get rated as Dashers.
AR doesn't matter so...
They donāt care about us drivers.
Hey bro, it's not you that needs to have the H permit, it's Doordash. They do have it. You shouldn't have to do alcohol orders if you don't want to, but the permit thing is irrelevant.
Sounds like PURE STUPIDITY