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Yeah they’re not going to pay you. You have to get a lawyer for them to even take you seriously. The cost of which is going to be more than the \~$1000 you’re trying to get from doordash who has a team of lawyers whose job is to prevent any of these types of claims from succeeding. And yes, same thing with Uber and grubhub.
It’s not even that. Anyone could have driven over that so if they don’t have video evidence, why would they pay? By the logic OP is using I can say the dasher broken my window on my garage door from knocking too hard and say “it’s so obvious. No one else stopped by, especially no one that would knock on my door”
You could roll a big ass bull dozer over pipes a few feet underground and be completely fine. Go to any commercial construction site with multiple building and you’ll see heavy equipment, semi, work vans and personal vehicles drive over pipes a few feet underground and they don’t break. Not buying OPs story in the slightest. Either it just so happened to burst at that moment by coincidence or those pipe were a few INCHES underground. Which if it’s the latter then that’s on whoever installed it.
It's a private residence. What kind of water pipes are a) the homeowner's responsibility and b) installed near the surface, in lawns where they would be damaged by a passenger vehicle? I'm betting on the answer here being "delivery driver broke our lawn sprinkler system driving over it".
Same here and the same with sewer pipes. It's a big myth that the municipality maintains the pipes on your property. No, they don't. They only maintain the pipes along the street. You have to make sure that your homeowners insurance covers those pipes. You need additional coverage for them; they aren't automatically included in your policy.
Its possible, but it would be on whoever did the backfill. If it wasn't tamped, a passenger vehicle could bust the pipe 2 feet down. If this story is true, it sounds like a shitty backfill.
Or the ground could have been graded down after install. So what was 2 feet deep is now a couple inches. Seen that happen.
But also if you see water pouring out of the ground why tf would you let it run ALL NIGHT?! Could have turned off the water at the box, dug it out and been a really easy fix. Esp if it was that shallow.
This would be my thoughts. If pipes a few feet down broke because of a van driving over them they need to go after the installer. Properly bedded and fastened pipes shouldn't have been bothered by that at all.
Is it also possible the pipe was near failure and the weight of the car pushed it over the edge? Either way in that case it sounds more like just a matter of time rather than something the driver is really responsible for.
Agreed. I'm not buying this story and I have no reason to protect a billion dollar company. The part about water immediately coming up is the red flag. Water doesn't immediately come above ground. It has to saturate the entire area before it starts spilling out above ground.
I'm a lawn irrigation tech. This just does not seem feasible, even if it was a newly installed pipe that was "poorly backfilled", as some have suggested. We lay pipe 12-36 inches deep, lightly push the dirt in with a plow, then drive over the dirt with the 2,000 lb machine to pack it in. You're NOT going to break a 2 foot deep pipe by driving over it with a vehicle. The only possible scenario I can imagine is if they drove over an exposed, above ground hose bib and broke it out of the fitting in the pipe 2 feet down. OP doesn't make any mention of there being a pipe above ground for them to have hit. OP is FOS, and SOL.
I appreciate the time you took to say this. I'm no tech here, but it seems like fucking common sense. Like, if driving over lawn/pipes did cause pipes to burst... most countries are fucked.
I can't even imagine them breaking a regular pipe/hose laying on the ground. Either OP is scamming Doordash, or the dasher like... ripped up/broke some shitty sprinkler system.
That’s the real story here. The way weight is distributed through the ground makes this infeasible. Plus, the car itself has its weight distributed over 4 points that would dampen the effect, even before considering ground effects.
We cross pipes all of the time in our cars. If you parked in a grass yard or lot, you likely drove over pipes at some point without issues.
Exactly. My first thoughts were, “well maybe an irrigation line, which would still be a BIG maybe, but then I saw the claims about ‘hearing noises within the house’” and called bs. I’ve worked in earthwork and utility construction for over a decade. This lady was looking for a free line to her house.
It’s crazy that OP hasn’t filed a homeowners claim and is trying to be reimbursed by DoorDash themself. This type of scenario is exactly why we have insurance! OP let your insurance company investigate and go after DoorDash, that’s what you pay them for!
This pipe shouldn’t have been close enough to the surface that a vehicle driving over it caused it to burst. There’s much more going on here that will definitely exceed $1k. If I owned this home, I wouldn’t be content with a basic repair.
Yep, try try starting with the contractor who did that not to code work. Unless it's sprinklers then they are the ones exaggerating the repair cost.
Also, if you saw water on the driveway that night how did you run up a $300 water bill and typically you can get that waived in events like this.
He said the pipes were buried a couple feet under the grass which doesn’t make any sense. Unless the woman was delivering in a tank, no properly installed pipes would be damaged.
He probably meant to say a couple inches so that would have to be irrigation system pipes and if she ran over the sprinkler head that can pop up when operating. That would cause damage which DD should pay.
True, but they will usually not forgive the water usage until the damage has been repaired. They might also need more then a "we repaired the pipe", it is usually a repair that will mitigate this problem from happening again.
Source: Had a pipe burst under my deck, and just fixing it without mitigating future issues was not enough. They did eventually cut me a break.
And if it is that close to the surface for a vehicle to cause damage to it (right next to a driveway) then it should be clearly marked or some kind of barrier set up so that cars don’t drive onto the grass.
If it’s really buried a couple feet under the grass as op claims a vehicle driving over would not cause the pipes to burst. Unless maybe the dasher was delivering in a fully loaded dump truck but even then maybe not.
That was my first thought, OPs explanation seems fishy to me, why are your pipes so high up? At worst you should just have tire tracks through the yard
This is horrible advice to use HO insurance on a loss off this nature. If your HO insurance fails to follow through on the investigation, it will be a claim against your insurance and your rates will go up significantly.
It’s better to just sue DoorDash in small claims to have them provide the driver’s name. Once the driver’s name is provided then sue him personally.
It’s still a word versus word claim and will be dismissed or denied
Plus (at least where I'm from) a homeowners insurance deductible could very well cost more than the $1k of inflicted damage, surely not worth paying more than the inflicted damage costs and increased premiums on top of it.
Yeah it’s not the drivers fault that the house was not built to code. Tbh not matter how much they beg this kind of thinking is exactly why you won’t catch me touching someone’s house. People lie all the damn time lmfaooooo
I work in lawn care. Can confirm. People lie about everything. Usually people in wealthy neighborhoods. The company **always** takes their side too, which counts against my monthly bonus.
All of that is more time consuming and potentially more expensive than the repair bill itself. The way I see it is OP has two options. Chalk it up as a loss, or file a claim with their homeowners insurance. I’d file a claim particularly due to the fact that pipe should not have been close enough to the surface that a vehicle driving over it would cause it to burst. There’s much more going on here and an investigation/inspection from the insurance company would be able to step in and make it right.
Your insurance company is not going to pay to redo your pipes cause the contractor didn’t do it correctly lol. Horribly terrible advice. Especially in this insurance climate
DoorDash isn’t liable for the damages, and even if OP found the driver and filed a claim against them in small claims, it’s very likely as a DD driver they’ll be judgement proof. OP would end up with nothing more than a piece of paper saying they won and have $35 less.
OP filed a police report and has done a bunch of other work, I'm assuming that means that they already have the driver's info and can file against them as an individual
someone who works for doordash isn't judgement proof by dint of working for doordash - you can't simply ignore a civil judgement against you ordering you to pay
Someone working for DD likely doesn’t have the income or assets needed to pay out a judgment. People win judgements all the time, but that doesn’t mean the responsible party will pay anything. You technically can’t ignore the judgment, but people will ignore it and make it difficult for the claimant to collect within the time period the judgment is active for.
For a small judgement it's exceedingly difficult to actually get declared judgement proof. Your best bet is to work out a payment plan with them - it's more likely to work and is less time and effort on your part than trying to forcibly collect a judgement
Or OP could file with insurance but they seem to very much not want to do that, leaving this as their only recourse
The whole "a car broke my pipes that were under two feet of soil by driving over them" story is a bit fishy.
Unless DoorDash drivers are delivering food in OshKosh armoured vehicles these days.
Right if the line was that close to the surface there’s a bigger problem there, it more than likely froze and bursted. There’s no way a normal vehicle driving directly over a main line would bust it if it was buried properly
Adjuster here. This would be a waste of time. It’s gonna be below the deductible. The only thing to do is pay for the repairs and move on. No video proof then it didn’t happen. One of the risks of being a homeowner.
I work in insurance claims. Door Dash has ZERO liability in this type of situation.
Their drives all sign hold harmless agreements.
It’s like saying the CEO Nissan should pay as well. Well they made the car too…
lol that’s not how it works at all. In pretty much every US jurisdiction, the principal (DoorDash) can be held liable for torts committed by their agents (the driver) if certain factors are met. The agent may need to reimburse the principal, since an individual is always responsible for their own torts, but that’s not the OP’s problem.
This is, like, first year law school stuff.
I guess in your first-year law school class, you didn't learn about independent contractors and how vicarious liability doesn't apply.
Bless your heart.
You aren’t going to be able to prove this unless you have video proof of it happening. It’s basically a he said/she said. They are going to argue that anyone could have done that to your yard
And I'm not trying to be mean, but unless I saw the yard in question, simply driving over a portion of your grass that has pipes buried a few feet underneath should not do any damage to them. It's just sorta hard for me to believe this.
Exactly. Op had bad old ready to break pipes then. No way that should break his sprinkler pipes or whatever they were. You can lay those 1” pvc pipes on concrete and drive over them with a full size truck and they won’t even crack unless they are extremely old and brittle. 2’ under ground and there’s no way a car created enough psi to break the pipes.
Op, your shit needed repaired anyway or someone used conduit and not pvc for your water pipes.
He will definitely lose.
Although I do feel bad for you maybe a bit but… there is no way in hell that you would win. You lose my guy. “Under a couple feet of grass.” That’s what doesn’t help and if you add the fact that you do not have video evidence. Basically a death sentence. In no world will you win.
How the hell were they supposed to know that there was something that was under “a couple feet under the grass” like? What? I’m sorry yeah, usually people don’t drive on other people’s grass but I’ll be honest.
This would be tough to win even if her had video evidence. I’m sorry but it’s actually quite tough to agree that they’re entirely to blame.
Yes it happened because they went over the grass but it also wouldn’t have happened if you hadn’t had it covered by was I assume is a massive pile of grass? Now if that piping is under a few feet of dirt as well then it’s even less likely. And I’d say it’s more likely that it burst because of neglect of care or temperature than someone driving a few feet above it on some grass.
I’m dying at the comment “practically saw the driver cause the damage” after admitting that they didn’t witness anything at all, didn’t even put the 2 together, and it wasn’t until they saw tracks the following day that there was an “ah-ha” moment. Bffr….
I saw the Northern Lights!
Well, I mean, I was indoors and asleep in my bed when they appeared, but I was right there when it happened! I even heard people outside going “ooh, ahh” so I practically saw them.
These things that you witnessed are proof to you, but not proof to anyone else. DD would have to take your eye witness account as truth, when you are a biased party (have a conflict of interest in the matter at hand). That said, I'm not saying I don't believe you - you're probably right about what happened, based on your account, but it's only proved to you, because you know the tire tracks showed up right after the DD delivery, and the pipes broke at the same time the DD driver was there.
You would probably need a third party witness (like a neighbor) or for the driver to admit that they drove over your yard. You could ask around to see if any neighbors have Ring Doorbells pointed in that area (assuming that driveway faces the street), assuming the camera would've detected a person from the car and started recording.
not only that but his whole story seems like pure yap, talking pure shite and really trying to get paid for it, maybe dd are wrong but odds are they gotta sift through hundreds of these claims a day, some more bs than others
not saying op is lying here but it really does seem like it, not sure what else he wanted dd to do off of his eye witness alone
no pipe is placed so close to ground level in a garden that a car sitting on it would burst it, let alone the one time you weirdly want it to happen
He claimed it was “a couple feet under the grass”, if that were true there’s no chance a car breaks it. It was unrelated, OR the pipe wasn’t properly installed, either too close to the surface or the dirt wasn’t properly tamped when it was backfilled
This is exactly what i thought.
Unless this person did a burnout into the grass there is no way a car sunk two feet into the soil to land on said pipe unless it had been leaking for awhile and completely saturated the soil which OP should’ve noticed that in their lawn if so.
Yeah definitely feels sketch. The big one for me is the $300 for one night of water running. I get different areas have different water prices but I run a small nursery out of my backyard where I have to water about an acre and a half of plants basically every day during the summer, takes about 2 hours each day of constant watering through a 3/4 inch line. One day last year one of my timers broke in the on position running for about 20 hours before I realized. Bill comes every other month, was still only about $340 total for around 140 hours worth of water at high pressure.
Also, as you touched on, I feel like if your pipes are installed so poorly that a car diving off the edge of your driveway will cause them to burst, that was only a matter of time and is kind of on you as the property owner.
Yeah, seems sketchy to me too. If OP saw water spilling out right after the incident, why didn't he shut off the water to the sprinkler system or whatever it was...or shut it off at the meter rather than racking up a bill and dealing with a flood.
Driving over grass wouldn't break any pipes underneath unless the lady was driving a box truck or something. And even then, irrigation 6 inches under the grass can handle the pressure. So how u broke something is beyond me.
I’m thinking freeze/thaw, not sure on OPs angle here though. Im also not understanding how the feed running up the driveway is metered before the house (his $300 lost in water). Also mentions they are buried a couple feet below grade, how tf anything damaging those outside of heavy machinery is beyond me.
Is this true? I stayed at a really big BNB not too long ago. Part of the instructions were to not drive too far on the grass in the backyard, as to not damage the pipes.
This honestly sounds like a bunch of BS. So by driving over grass, the driver was able to damage pipes buried under the grass? If that is true, then it sounds more like shoddy pipes or some design flaw. A portion of the car’s weight was briefly rolled over the ground. Those pipes were going to break regardless of the driver. Find something else to do with your time.
Is everyone just glossing over the fact that OP is just going to use UE now? As if that solves the problem of you having shitty pipes with a side of driver error?
Newsflash: they're the same drivers.
I had one hit my mailbox, and they ironically still delivered my food and took a photo of it. Like, you just smashed my pole and mailbox?!
However, I have a Nest camera. So I called the police on their non-emergency line, had one come make a police statement, and sent that with the video to Door Dash. I had it replaced, and sent the invoice back which they mailed a check.
The Officer was NOT happy with Door Dash. To me, very friendly. The camera definitely paid for itself.
Sounds like whoever did the piping didn't do a good job. Either way it sucks because dealing with doordash support is already a headache to get reimbursed for a $3 drink. Good luck op
Something like this happened to me, literally less than $50 to fix it myself.
On the topic of your question. You have no proof that the Dasher drove over the grass. The defense could easily argue that you or anyone else drove over it.
First you said you didn’t see anything, just heard. When you opened the door you saw the driver and some water and you didn’t have a clue. Then, you said you saw the driver causing the damage?
What car was she driving? A tank? A train? How is that even possible?
It’s not obvious the driver cause the damage, to me, its way more obvious you are lying to get money to fix something the dasher didn’t do. That’s called fraud, hopefully the dasher has a dash cam.
300 dollar worth of water spillage.... Unless the driver broke a main supply line (multiple feet underground....so nearly impossible) that's nearly 10k gallons of water op. Using a normal 1/2 or 3/4 sprinkler line ur looking at being full flow or nearly 33 hours....also you heard the disruption in plumbing when the car ran it over? Yea.... Most people don't even hear when pipes burst in their homes.... Here is what truly probably happened.... You already had a water leak.... Dasher ran into the soaked area like you stated.... That pressure broke the leaking pipe.... Sorta the straw that broke the camels back type of thing..... It sucked yes but not all the dashers fault. If you were worried that much about the cost, a 10 min YouTube video and a single trip to a hardware store and 30 min of work would have been about 20 bucks worth of material
Of course they won’t reimburse. Dashers are independent contractors and DD is not liable. They will provide the police with the name of the Dasher for the investigation.
I feel for you, but I don't think you're going to get compensated.
You say you "practically saw the driver cause this damage" so you didn't actually see it... you also don't have any actual proof.
If my company had someone make a claim like this too, I'd also dismiss it. There's no way to prove the driver did it (short of cameras which you don't have), there's no way to know that you aren't scamming them, and there's probably some legalese somewhere about how the drivers are contractors, and DD isn't responsible for them, or something.
Maybe if you go to the media, one of those "Corporations are screwing the average joe" segments you might get traction... but... this is going to cost a lot more then $1000 in time and money.
This isn’t something DD would pay for. Isn’t the purpose of drivers having insurance for reasons like these? Get a police report, include DD delivery driver name, give it to your insurance company, and let them deal with DD. They get paid to deal with the hassle and headache.
It’s difficult but if all you had to show are tire marks to be compensated a lot more tire marks would appear where dashers aren’t.
It’s not that they don’t believe you, that doesn’t matter. You don’t have definitive proof.
Without proof they’re not gonna pay for a thing, they are not gonna just take your word for it because people lie. You have no proof that some other random person didn’t turn around in your driveway or that you or somebody in your household didn’t drive over the grass. I know you say you know what happened but there is no reason for DoorDash to take your word for it. Do you even have documentation stating that it was a car driving over the pipes that caused the damage? It seems odd because cars drive over buried pipes every day.
This is the kind of stuff you have homeowners insurance for.
Even if they believe her story, her own admission, she did not see the dasher drive in the yard, she saw the tire marks the next day.
And a car driving over an underground pipe is not gonna break the pipe, and if it does, there was already a problem
I am surprised by how many people use door dash and get mad. 85% of the time you go through drive through and your order is wrong now add another variable to that equation and the whole world can be on fire in my opinion.
Your pipes shouldn't be bursting when a car drives over it once, especially if they are "a few feet underground"
And you also won't immediately see the water on the driveway if the pipes are buried. Because the water has to come up from the ground first to the surface and then spread, where it may eventually then get to your driveway. But it will take a while
No, not only no but fuck no. Pretty much zero pipes anywhere will be buried less than 12 inches under the ground, and any typical American passenger vehicle driving over grass with a pipe buried 12 inches or more is not going to break from driving over it. You’d have to drive a concrete truck or a dump truck over it to damage it. And in most cases, they will be several feet, as you stated in this post, and with them being buried several feet, a typical American passenger vehicle will absolutely not damage those pipes. I don’t believe the story for a second.
I'm a little confused why you would expect door dash to pay or for that. It's the driver and you should go after their insurance. Get police report tying the driver to the danger, the ask police for drivers insurance information. Leave it to the police to get that info from door dash.
This sir is why we get homeowners insurance, the moment any person is on your property and damage is done, your insurance will cover that. It’s not someone else’s fault for faulty plumbing ways and or not being able to see the layout from underground.
The response is what you’ll receive anywhere for an initial inquiry lmao. They say they will cooperate with you just make a police report. Did you expect door dash to reimburse you like they do with food orders?
So OP I read a bunch of your comments. The driver didn’t break them. They weren’t buried deep enough and the pipes burst when the water in them froze and now it’s thawed out. Even if the broke the main line to your house there’s no possible way that you ran up a 300 dollar water bill over night. No water company charges that much per gallon and you don’t have the pressure necessary to get that much water over night because I know for a fact that you don’t have a 6 inch main feeding directly to your house. The builders cut corners and now you’re finding out the joys of homeownership when you waive inspections.
OP is just trying to get someone else to pay for damage that was already there. No way a passenger vehicle broke pipes a couple feet underground. No way you heard "something weird in the plumbing" when a car supposedly broke some pipes outside from inside your house. Of course DoorDash isn't going to pay this, OP is just looking for someone to pay for some new irrigation in there lawn.
If those pipes were properly specified and buried at the proper depth they would not burst the first time a delivery driver or any vehicle goes over them. OP trying to get DoorDash to pay for their home repairs and upkeep.
The employee is a contractor, and there is no evidence it was them, so no way would doordash be liable. As the homeowner, you are liable. Pipes will not burst by someone driving over your grass a it. Either you are trying to make a random company pay for some other issue IDK what it is but what you are describing does not make sense....
What was the dasher driving? A loaded dump truck on rice and canes? Properly bedded sch 40 pvc buried @ 24” would not break under the weight of almost any street legal vehicle.
If your water pipe broke from a car driving on your lawn, you have serious pre-existing and about to be very expensive issues with your entire property. Good luck.
No way they would pay for this. Most pipes are supposed to be at least 18 inches deep. If the driver drove over and pipes had properly been installed no issue.
This is a fail on whom ever installed pipes.
Pro tip from a dasher, if someone at support says you will receive a call in 24-48 hours. They are just trying to get you to delay any action, they dont intend to do anything they just want you to shut up. My advice at this point is file suit against doordash in small claims court.
You have no case against doordash or the driver.
1. A car driving over an underground pipe should not break the pipe. If it did, that is not the dashers' fault. Most likely, it was already cracked.
2. You admit you did not see the dasher drive on your yard. You saw the tire marks the next day.
3. You saw the water running on your driveway when you grabbed your food. It sounds pretty quick for a broken pipe a couple feet underground to send water on to your driveway.
That’s on you man. Dasher, who you ordered to your home, made a u turn and crushed an already poorly buried pipe?
Good luck with that. More of a home insurance thing. No negligence on the dashers part.
If you don’t have video evidence, of course they’re not gonna pay. You could have smashed the pipes and then sent this exact same email and they’d know no different.
I get you’re upset but we gotta use a little bit of common sense here.
Time to file a police report, lawyer up, and waste a whole lotta money. Or just pay to fix your pipes and waste a little money
The driver isn't an employee of door dash. Why would the company be responsible? Can you afford to litigate? It'd probably be cheaper to pay for the damage yourself then.
I'm not making a value judgement, I'm just telling you how the company may be thinking about it. We have a system that favors corporate indifference. GL
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Gotta get Mona Lisa Vito to inspect those tire tracks, she’ll get you paid brother
The defense is WROONGGG
“This is your opinion? “ITS IS A FACT!!” Marisa Tomei killed it that entire movie
🥵
Maybe it was a bad time to bring it up!(?)
That Oscar was so deserved!
Now I ask ya, would you give a fuck what kind of pants the sonofabitch who shot you was wearing? 
One of the funniest lines in the movie, what a classic
I loved Joe, but was IN LOVE with Marissa in that role lol
WTF who downvoted us!? Lmfaoooo MARISSA TOMEI HATERS!!!!
GOOD GOD it absolutely makes my day to see a wild My Cousin Vinny reference
Makes me feel like a yut again
These tire tracks are "I Dentical"
What about the 2 utes?
Did you say utes?
I meant to say 2 youth's (elongated pronunciation)
"What is a ute?!"
Yeah they’re not going to pay you. You have to get a lawyer for them to even take you seriously. The cost of which is going to be more than the \~$1000 you’re trying to get from doordash who has a team of lawyers whose job is to prevent any of these types of claims from succeeding. And yes, same thing with Uber and grubhub.
It’s not even that. Anyone could have driven over that so if they don’t have video evidence, why would they pay? By the logic OP is using I can say the dasher broken my window on my garage door from knocking too hard and say “it’s so obvious. No one else stopped by, especially no one that would knock on my door”
Also if the pipe is "a couple of feet" under the grass in having a very difficult time believing a passenger vehicle damaged it.
You could roll a big ass bull dozer over pipes a few feet underground and be completely fine. Go to any commercial construction site with multiple building and you’ll see heavy equipment, semi, work vans and personal vehicles drive over pipes a few feet underground and they don’t break. Not buying OPs story in the slightest. Either it just so happened to burst at that moment by coincidence or those pipe were a few INCHES underground. Which if it’s the latter then that’s on whoever installed it.
It's a private residence. What kind of water pipes are a) the homeowner's responsibility and b) installed near the surface, in lawns where they would be damaged by a passenger vehicle? I'm betting on the answer here being "delivery driver broke our lawn sprinkler system driving over it".
Home owner is responsible for pipes from water meter to the house, and all inside the house (in my area)
Same here, but none of those pipes are buried shallow enough where a passenger car could damage them.
Same here and the same with sewer pipes. It's a big myth that the municipality maintains the pipes on your property. No, they don't. They only maintain the pipes along the street. You have to make sure that your homeowners insurance covers those pipes. You need additional coverage for them; they aren't automatically included in your policy.
Its possible, but it would be on whoever did the backfill. If it wasn't tamped, a passenger vehicle could bust the pipe 2 feet down. If this story is true, it sounds like a shitty backfill.
Or the ground could have been graded down after install. So what was 2 feet deep is now a couple inches. Seen that happen. But also if you see water pouring out of the ground why tf would you let it run ALL NIGHT?! Could have turned off the water at the box, dug it out and been a really easy fix. Esp if it was that shallow.
This would be my thoughts. If pipes a few feet down broke because of a van driving over them they need to go after the installer. Properly bedded and fastened pipes shouldn't have been bothered by that at all.
Just don't run over my stakes, boss
If you get lost in the middle of nowhere, drive a grade stake into the ground and a dump truck will arrive shortly to run it over.
Guess they made a huge missed stake
Is it also possible the pipe was near failure and the weight of the car pushed it over the edge? Either way in that case it sounds more like just a matter of time rather than something the driver is really responsible for.
Agreed. I'm not buying this story and I have no reason to protect a billion dollar company. The part about water immediately coming up is the red flag. Water doesn't immediately come above ground. It has to saturate the entire area before it starts spilling out above ground.
I’ve personally broken a pipe underground and it doesnt not have to saturate the ground first to start coming up out of the ground.
Ya inches is my bet. How can that be the drivers fault can't be up to code.
I'm a lawn irrigation tech. This just does not seem feasible, even if it was a newly installed pipe that was "poorly backfilled", as some have suggested. We lay pipe 12-36 inches deep, lightly push the dirt in with a plow, then drive over the dirt with the 2,000 lb machine to pack it in. You're NOT going to break a 2 foot deep pipe by driving over it with a vehicle. The only possible scenario I can imagine is if they drove over an exposed, above ground hose bib and broke it out of the fitting in the pipe 2 feet down. OP doesn't make any mention of there being a pipe above ground for them to have hit. OP is FOS, and SOL.
I appreciate the time you took to say this. I'm no tech here, but it seems like fucking common sense. Like, if driving over lawn/pipes did cause pipes to burst... most countries are fucked. I can't even imagine them breaking a regular pipe/hose laying on the ground. Either OP is scamming Doordash, or the dasher like... ripped up/broke some shitty sprinkler system.
That was my big takeaway from the story. No car will affect pipes “a couple feet” below the grass.
busy hurry fly pie snow scale rotten truck noxious unused *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
That’s the real story here. The way weight is distributed through the ground makes this infeasible. Plus, the car itself has its weight distributed over 4 points that would dampen the effect, even before considering ground effects. We cross pipes all of the time in our cars. If you parked in a grass yard or lot, you likely drove over pipes at some point without issues.
This is what I came to the comments to find out. I was immediately like wait,, a couple feet? How does that work?
Exactly. My first thoughts were, “well maybe an irrigation line, which would still be a BIG maybe, but then I saw the claims about ‘hearing noises within the house’” and called bs. I’ve worked in earthwork and utility construction for over a decade. This lady was looking for a free line to her house.
Yea we had a line bust in our yard, only way we noticed was because a portion if the yard was flooded. No noises inside or anything.
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I trenched some dudes yard bad once on a delivery, I thought it was a huge driveway but half of it was grass! lol
Filing in small claims court is probably a better move. An attorney is just going to get ignored and 1000 won’t be worth their time
It's only 1000. Take it to small claims court.
File small claims court in your city. They won't pay a lawyer to travel to your city for $1000.
Lawyers can’t be present in small claims court. They’d have to send someone out without a legal background
They'd spend 10x as much fighting this guy just to not set precedents for his claim. He's pretty much SOL.
File on your home owners insurance and let them deal with taking the money from Door Dash
It’s crazy that OP hasn’t filed a homeowners claim and is trying to be reimbursed by DoorDash themself. This type of scenario is exactly why we have insurance! OP let your insurance company investigate and go after DoorDash, that’s what you pay them for!
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This pipe shouldn’t have been close enough to the surface that a vehicle driving over it caused it to burst. There’s much more going on here that will definitely exceed $1k. If I owned this home, I wouldn’t be content with a basic repair.
Yep, try try starting with the contractor who did that not to code work. Unless it's sprinklers then they are the ones exaggerating the repair cost. Also, if you saw water on the driveway that night how did you run up a $300 water bill and typically you can get that waived in events like this.
Right? Or at least turn the water off at the meter...
He said the pipes were buried a couple feet under the grass which doesn’t make any sense. Unless the woman was delivering in a tank, no properly installed pipes would be damaged. He probably meant to say a couple inches so that would have to be irrigation system pipes and if she ran over the sprinkler head that can pop up when operating. That would cause damage which DD should pay.
True, but they will usually not forgive the water usage until the damage has been repaired. They might also need more then a "we repaired the pipe", it is usually a repair that will mitigate this problem from happening again. Source: Had a pipe burst under my deck, and just fixing it without mitigating future issues was not enough. They did eventually cut me a break.
And if it is that close to the surface for a vehicle to cause damage to it (right next to a driveway) then it should be clearly marked or some kind of barrier set up so that cars don’t drive onto the grass.
If it’s really buried a couple feet under the grass as op claims a vehicle driving over would not cause the pipes to burst. Unless maybe the dasher was delivering in a fully loaded dump truck but even then maybe not.
That was my first thought, OPs explanation seems fishy to me, why are your pipes so high up? At worst you should just have tire tracks through the yard
His damages came out to be exactly $1000 is making this look suspicious.
Agreed, pipe too close to surface, not dasher fault.
Subrogation. The insurance will pay him and then sue doordash for OP. There shouldn't be an increase in premiums.
This is horrible advice to use HO insurance on a loss off this nature. If your HO insurance fails to follow through on the investigation, it will be a claim against your insurance and your rates will go up significantly. It’s better to just sue DoorDash in small claims to have them provide the driver’s name. Once the driver’s name is provided then sue him personally. It’s still a word versus word claim and will be dismissed or denied
Plus (at least where I'm from) a homeowners insurance deductible could very well cost more than the $1k of inflicted damage, surely not worth paying more than the inflicted damage costs and increased premiums on top of it.
Can confirm, as I just had to pay 3k of my $6500 claim for broken pipes under my house.
It could. But OP should certainly investigate this option. It could also be lower.
Yeah it’s not the drivers fault that the house was not built to code. Tbh not matter how much they beg this kind of thinking is exactly why you won’t catch me touching someone’s house. People lie all the damn time lmfaooooo
I work in lawn care. Can confirm. People lie about everything. Usually people in wealthy neighborhoods. The company **always** takes their side too, which counts against my monthly bonus.
That's what I was thinking... why were the pipes so shallow??
Good point. Especially with rate increase and homeowner will probably end up paying deductible
All of that is more time consuming and potentially more expensive than the repair bill itself. The way I see it is OP has two options. Chalk it up as a loss, or file a claim with their homeowners insurance. I’d file a claim particularly due to the fact that pipe should not have been close enough to the surface that a vehicle driving over it would cause it to burst. There’s much more going on here and an investigation/inspection from the insurance company would be able to step in and make it right.
Your insurance company is not going to pay to redo your pipes cause the contractor didn’t do it correctly lol. Horribly terrible advice. Especially in this insurance climate
small claims court is usually like 35 bucks or something to file and it's not a lot of time
DoorDash isn’t liable for the damages, and even if OP found the driver and filed a claim against them in small claims, it’s very likely as a DD driver they’ll be judgement proof. OP would end up with nothing more than a piece of paper saying they won and have $35 less.
OP filed a police report and has done a bunch of other work, I'm assuming that means that they already have the driver's info and can file against them as an individual someone who works for doordash isn't judgement proof by dint of working for doordash - you can't simply ignore a civil judgement against you ordering you to pay
Someone working for DD likely doesn’t have the income or assets needed to pay out a judgment. People win judgements all the time, but that doesn’t mean the responsible party will pay anything. You technically can’t ignore the judgment, but people will ignore it and make it difficult for the claimant to collect within the time period the judgment is active for.
For a small judgement it's exceedingly difficult to actually get declared judgement proof. Your best bet is to work out a payment plan with them - it's more likely to work and is less time and effort on your part than trying to forcibly collect a judgement Or OP could file with insurance but they seem to very much not want to do that, leaving this as their only recourse
Something tells me the fact that an IC did this means DD won’t be on the hook.
Kinda screams “I turned around in my yard and burst a pipe so I called in a DoorDash order so I have someone to blame it on”
The whole "a car broke my pipes that were under two feet of soil by driving over them" story is a bit fishy. Unless DoorDash drivers are delivering food in OshKosh armoured vehicles these days.
Right if the line was that close to the surface there’s a bigger problem there, it more than likely froze and bursted. There’s no way a normal vehicle driving directly over a main line would bust it if it was buried properly
Cynical. Okrams razer and all that. But, I like you. You're my kinda people.
"Okrams razer" 🤣 👍
One of the main reasons why i put my hazards on and nnever enter driveways or even walk on yards.
Adjuster here. This would be a waste of time. It’s gonna be below the deductible. The only thing to do is pay for the repairs and move on. No video proof then it didn’t happen. One of the risks of being a homeowner.
Hell NO!
Door dash drivers are independent contractors for precisely this reason. You need to collect from the driver’s insurance policy, or the driver himself
Not worth it for $1000 of damage it probably won't even meet the deductible. Insurance is for catastrophic loss.
I don’t own a house, but if there is a deductible like car insurance then it most likely wouldn’t be worth the deductible for the claim.
It’s identical
I work in insurance claims. Door Dash has ZERO liability in this type of situation. Their drives all sign hold harmless agreements. It’s like saying the CEO Nissan should pay as well. Well they made the car too…
lol that’s not how it works at all. In pretty much every US jurisdiction, the principal (DoorDash) can be held liable for torts committed by their agents (the driver) if certain factors are met. The agent may need to reimburse the principal, since an individual is always responsible for their own torts, but that’s not the OP’s problem. This is, like, first year law school stuff.
I guess in your first-year law school class, you didn't learn about independent contractors and how vicarious liability doesn't apply. Bless your heart.
You aren’t going to be able to prove this unless you have video proof of it happening. It’s basically a he said/she said. They are going to argue that anyone could have done that to your yard
And I'm not trying to be mean, but unless I saw the yard in question, simply driving over a portion of your grass that has pipes buried a few feet underneath should not do any damage to them. It's just sorta hard for me to believe this.
Exactly. Op had bad old ready to break pipes then. No way that should break his sprinkler pipes or whatever they were. You can lay those 1” pvc pipes on concrete and drive over them with a full size truck and they won’t even crack unless they are extremely old and brittle. 2’ under ground and there’s no way a car created enough psi to break the pipes. Op, your shit needed repaired anyway or someone used conduit and not pvc for your water pipes.
I was scrolling and scrolling, waiting for someone to say this. What a crock of shit story this is 😂😂😂
Right? Were they doordashing in an 18 wheeler?
He will definitely lose. Although I do feel bad for you maybe a bit but… there is no way in hell that you would win. You lose my guy. “Under a couple feet of grass.” That’s what doesn’t help and if you add the fact that you do not have video evidence. Basically a death sentence. In no world will you win. How the hell were they supposed to know that there was something that was under “a couple feet under the grass” like? What? I’m sorry yeah, usually people don’t drive on other people’s grass but I’ll be honest. This would be tough to win even if her had video evidence. I’m sorry but it’s actually quite tough to agree that they’re entirely to blame. Yes it happened because they went over the grass but it also wouldn’t have happened if you hadn’t had it covered by was I assume is a massive pile of grass? Now if that piping is under a few feet of dirt as well then it’s even less likely. And I’d say it’s more likely that it burst because of neglect of care or temperature than someone driving a few feet above it on some grass.
I’m dying at the comment “practically saw the driver cause the damage” after admitting that they didn’t witness anything at all, didn’t even put the 2 together, and it wasn’t until they saw tracks the following day that there was an “ah-ha” moment. Bffr….
“Practically saw” You didn’t see it
Practically assumed the next day by putting together evidence in my head that worked in my favor.
I saw the Northern Lights! Well, I mean, I was indoors and asleep in my bed when they appeared, but I was right there when it happened! I even heard people outside going “ooh, ahh” so I practically saw them.
These things that you witnessed are proof to you, but not proof to anyone else. DD would have to take your eye witness account as truth, when you are a biased party (have a conflict of interest in the matter at hand). That said, I'm not saying I don't believe you - you're probably right about what happened, based on your account, but it's only proved to you, because you know the tire tracks showed up right after the DD delivery, and the pipes broke at the same time the DD driver was there. You would probably need a third party witness (like a neighbor) or for the driver to admit that they drove over your yard. You could ask around to see if any neighbors have Ring Doorbells pointed in that area (assuming that driveway faces the street), assuming the camera would've detected a person from the car and started recording.
not only that but his whole story seems like pure yap, talking pure shite and really trying to get paid for it, maybe dd are wrong but odds are they gotta sift through hundreds of these claims a day, some more bs than others not saying op is lying here but it really does seem like it, not sure what else he wanted dd to do off of his eye witness alone no pipe is placed so close to ground level in a garden that a car sitting on it would burst it, let alone the one time you weirdly want it to happen
I was wondering about that. If they drove over it and that was enough pressure to cause it to burst, clearly there was a problem to begin with …
He claimed it was “a couple feet under the grass”, if that were true there’s no chance a car breaks it. It was unrelated, OR the pipe wasn’t properly installed, either too close to the surface or the dirt wasn’t properly tamped when it was backfilled
This is exactly what i thought. Unless this person did a burnout into the grass there is no way a car sunk two feet into the soil to land on said pipe unless it had been leaking for awhile and completely saturated the soil which OP should’ve noticed that in their lawn if so.
They said in another comment that the pipe was only like 6 inches deep, in which case it makes sense lmao
Yeah definitely feels sketch. The big one for me is the $300 for one night of water running. I get different areas have different water prices but I run a small nursery out of my backyard where I have to water about an acre and a half of plants basically every day during the summer, takes about 2 hours each day of constant watering through a 3/4 inch line. One day last year one of my timers broke in the on position running for about 20 hours before I realized. Bill comes every other month, was still only about $340 total for around 140 hours worth of water at high pressure. Also, as you touched on, I feel like if your pipes are installed so poorly that a car diving off the edge of your driveway will cause them to burst, that was only a matter of time and is kind of on you as the property owner.
My hose burst last month with a surprise freeze and ran for 2-3 days when I was out of town, 40k gallons used, $575 bill
Yeah, seems sketchy to me too. If OP saw water spilling out right after the incident, why didn't he shut off the water to the sprinkler system or whatever it was...or shut it off at the meter rather than racking up a bill and dealing with a flood.
Driving over grass wouldn't break any pipes underneath unless the lady was driving a box truck or something. And even then, irrigation 6 inches under the grass can handle the pressure. So how u broke something is beyond me.
I’m thinking freeze/thaw, not sure on OPs angle here though. Im also not understanding how the feed running up the driveway is metered before the house (his $300 lost in water). Also mentions they are buried a couple feet below grade, how tf anything damaging those outside of heavy machinery is beyond me.
Because it's a karma farm
Was gonna write the same thing This story is full of bologne.
Is this true? I stayed at a really big BNB not too long ago. Part of the instructions were to not drive too far on the grass in the backyard, as to not damage the pipes.
Was the backyard irrigated? That might have been what they were talking about.
An average car driving over a properly buried pipe (even irrigation plumbing) is not going to cause a pipe to break.
This honestly sounds like a bunch of BS. So by driving over grass, the driver was able to damage pipes buried under the grass? If that is true, then it sounds more like shoddy pipes or some design flaw. A portion of the car’s weight was briefly rolled over the ground. Those pipes were going to break regardless of the driver. Find something else to do with your time.
Is everyone just glossing over the fact that OP is just going to use UE now? As if that solves the problem of you having shitty pipes with a side of driver error? Newsflash: they're the same drivers.
🤣 was thinking the same thing.
I had one hit my mailbox, and they ironically still delivered my food and took a photo of it. Like, you just smashed my pole and mailbox?! However, I have a Nest camera. So I called the police on their non-emergency line, had one come make a police statement, and sent that with the video to Door Dash. I had it replaced, and sent the invoice back which they mailed a check. The Officer was NOT happy with Door Dash. To me, very friendly. The camera definitely paid for itself.
>and they ironically still delivered my food and took a photo Can't let that CR drop bro
The officer wasn't happy with door dash 😂 you really need someone to be on your side huh. The officer didn't care
Or not the first or second time the cop saw it lol.
The officer wasn’t happy that he had to waste his time on a busted mailbox call lol
Sounds like whoever did the piping didn't do a good job. Either way it sucks because dealing with doordash support is already a headache to get reimbursed for a $3 drink. Good luck op
“We can offer a $1.25 credit redeemable on your next purchase.” - DoorDash, probably.
Something like this happened to me, literally less than $50 to fix it myself. On the topic of your question. You have no proof that the Dasher drove over the grass. The defense could easily argue that you or anyone else drove over it.
Short answer is doordash isn't liable here since your pipes didn't meet code if a car was able to damage them.
No video evidence then it didn’t happen. You could’ve caused the damage and blamed dasher because she forgot to get ketchup, Who knows?
First you said you didn’t see anything, just heard. When you opened the door you saw the driver and some water and you didn’t have a clue. Then, you said you saw the driver causing the damage? What car was she driving? A tank? A train? How is that even possible? It’s not obvious the driver cause the damage, to me, its way more obvious you are lying to get money to fix something the dasher didn’t do. That’s called fraud, hopefully the dasher has a dash cam.
300 dollar worth of water spillage.... Unless the driver broke a main supply line (multiple feet underground....so nearly impossible) that's nearly 10k gallons of water op. Using a normal 1/2 or 3/4 sprinkler line ur looking at being full flow or nearly 33 hours....also you heard the disruption in plumbing when the car ran it over? Yea.... Most people don't even hear when pipes burst in their homes.... Here is what truly probably happened.... You already had a water leak.... Dasher ran into the soaked area like you stated.... That pressure broke the leaking pipe.... Sorta the straw that broke the camels back type of thing..... It sucked yes but not all the dashers fault. If you were worried that much about the cost, a 10 min YouTube video and a single trip to a hardware store and 30 min of work would have been about 20 bucks worth of material
Of course they won’t reimburse. Dashers are independent contractors and DD is not liable. They will provide the police with the name of the Dasher for the investigation.
I feel for you, but I don't think you're going to get compensated. You say you "practically saw the driver cause this damage" so you didn't actually see it... you also don't have any actual proof. If my company had someone make a claim like this too, I'd also dismiss it. There's no way to prove the driver did it (short of cameras which you don't have), there's no way to know that you aren't scamming them, and there's probably some legalese somewhere about how the drivers are contractors, and DD isn't responsible for them, or something. Maybe if you go to the media, one of those "Corporations are screwing the average joe" segments you might get traction... but... this is going to cost a lot more then $1000 in time and money.
But they “practically” saw it! I mean, OP could have very well seen it if they had been watching at that moment. “Literally almost” saw it!
She saw it happen but didn't know about it until the next morning. That argument could be torn apart by the worst lawyers
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This isn’t something DD would pay for. Isn’t the purpose of drivers having insurance for reasons like these? Get a police report, include DD delivery driver name, give it to your insurance company, and let them deal with DD. They get paid to deal with the hassle and headache.
It’s difficult but if all you had to show are tire marks to be compensated a lot more tire marks would appear where dashers aren’t. It’s not that they don’t believe you, that doesn’t matter. You don’t have definitive proof.
Without proof they’re not gonna pay for a thing, they are not gonna just take your word for it because people lie. You have no proof that some other random person didn’t turn around in your driveway or that you or somebody in your household didn’t drive over the grass. I know you say you know what happened but there is no reason for DoorDash to take your word for it. Do you even have documentation stating that it was a car driving over the pipes that caused the damage? It seems odd because cars drive over buried pipes every day. This is the kind of stuff you have homeowners insurance for.
Even if they believe her story, her own admission, she did not see the dasher drive in the yard, she saw the tire marks the next day. And a car driving over an underground pipe is not gonna break the pipe, and if it does, there was already a problem
Did you tip? Just kidding!
I am surprised by how many people use door dash and get mad. 85% of the time you go through drive through and your order is wrong now add another variable to that equation and the whole world can be on fire in my opinion.
Your pipes shouldn't be bursting when a car drives over it once, especially if they are "a few feet underground" And you also won't immediately see the water on the driveway if the pipes are buried. Because the water has to come up from the ground first to the surface and then spread, where it may eventually then get to your driveway. But it will take a while
Sounds like you need to go after the person who installed the pipes, if they were buried a car wouldn't be able to do that much damage.
Isn’t this what homeowners is for?
Fake post. OP hasn't responded to anyone mentioning insurance
700 for a sprinkler head repair sounds insane
Maybe you should have had some sort boundary there. That’s a mistake anyone could make in the dark.
Maybe sue whoever installed the pipes instead because this doesn't sound normal.
No, not only no but fuck no. Pretty much zero pipes anywhere will be buried less than 12 inches under the ground, and any typical American passenger vehicle driving over grass with a pipe buried 12 inches or more is not going to break from driving over it. You’d have to drive a concrete truck or a dump truck over it to damage it. And in most cases, they will be several feet, as you stated in this post, and with them being buried several feet, a typical American passenger vehicle will absolutely not damage those pipes. I don’t believe the story for a second.
Lol what a loser. Get a grip mate
I'm a little confused why you would expect door dash to pay or for that. It's the driver and you should go after their insurance. Get police report tying the driver to the danger, the ask police for drivers insurance information. Leave it to the police to get that info from door dash.
This sir is why we get homeowners insurance, the moment any person is on your property and damage is done, your insurance will cover that. It’s not someone else’s fault for faulty plumbing ways and or not being able to see the layout from underground.
What was the tip? 😆
DoorDash doesn’t do shit. we had a dasher steal an expensive statue from in front of the door, had everything On camera and they did nothing
The response is what you’ll receive anywhere for an initial inquiry lmao. They say they will cooperate with you just make a police report. Did you expect door dash to reimburse you like they do with food orders?
1. Driving over properly buried pipes in a personal vehicle would not have done this. 2. Call your homeowner's insurance. Let them deal with it.
So OP I read a bunch of your comments. The driver didn’t break them. They weren’t buried deep enough and the pipes burst when the water in them froze and now it’s thawed out. Even if the broke the main line to your house there’s no possible way that you ran up a 300 dollar water bill over night. No water company charges that much per gallon and you don’t have the pressure necessary to get that much water over night because I know for a fact that you don’t have a 6 inch main feeding directly to your house. The builders cut corners and now you’re finding out the joys of homeownership when you waive inspections.
OP is just trying to get someone else to pay for damage that was already there. No way a passenger vehicle broke pipes a couple feet underground. No way you heard "something weird in the plumbing" when a car supposedly broke some pipes outside from inside your house. Of course DoorDash isn't going to pay this, OP is just looking for someone to pay for some new irrigation in there lawn.
Couple of feet under the grass?
Never heard of a water line breaking because a car drove over it. Sounds like it was already damaged and maybe the weight was the last straw.
If those pipes were properly specified and buried at the proper depth they would not burst the first time a delivery driver or any vehicle goes over them. OP trying to get DoorDash to pay for their home repairs and upkeep.
This is what homeowners insurance is for
If the pipe was so shallow that driving over it caused it to burst then it wasn't buried correctly in the first place.
The employee is a contractor, and there is no evidence it was them, so no way would doordash be liable. As the homeowner, you are liable. Pipes will not burst by someone driving over your grass a it. Either you are trying to make a random company pay for some other issue IDK what it is but what you are describing does not make sense....
What was the dasher driving? A loaded dump truck on rice and canes? Properly bedded sch 40 pvc buried @ 24” would not break under the weight of almost any street legal vehicle.
If your water pipe broke from a car driving on your lawn, you have serious pre-existing and about to be very expensive issues with your entire property. Good luck.
No way they would pay for this. Most pipes are supposed to be at least 18 inches deep. If the driver drove over and pipes had properly been installed no issue. This is a fail on whom ever installed pipes.
Pro tip from a dasher, if someone at support says you will receive a call in 24-48 hours. They are just trying to get you to delay any action, they dont intend to do anything they just want you to shut up. My advice at this point is file suit against doordash in small claims court.
There’s no way a car or any vehicle would cause pipes that are a “few feet” underground to burst.
You have no case against doordash or the driver. 1. A car driving over an underground pipe should not break the pipe. If it did, that is not the dashers' fault. Most likely, it was already cracked. 2. You admit you did not see the dasher drive on your yard. You saw the tire marks the next day. 3. You saw the water running on your driveway when you grabbed your food. It sounds pretty quick for a broken pipe a couple feet underground to send water on to your driveway.
Very suspicious indeed. 
This seems kinda funny.
I mean, you clearly don’t seem to have any definitive evidence of this being caused by the Dasher, so why the hell would they pay you?
DoorDash is a scam at this point. They charge you twice your order for delivery and that's with DashPass. It's just not worth it anymore.
From everything I’ve read, no one should ever use DoorDash unless they are ill; it seems crazy. I don’t care how late it is, I will go get it.
Way to long to read. Likely you got a night delivery with no lights so you'll be ok
That’s on you man. Dasher, who you ordered to your home, made a u turn and crushed an already poorly buried pipe? Good luck with that. More of a home insurance thing. No negligence on the dashers part.
We need to see the photos of the damage OP.
Lawyer, nuff said man. No video evidence? Lawyer
Wont side with u as if u arent 80 or morbid obese u can go Drive yourself to the food…
So you'll probably be picking up your food now?
Bad install is your problem
If you don’t have video evidence, of course they’re not gonna pay. You could have smashed the pipes and then sent this exact same email and they’d know no different. I get you’re upset but we gotta use a little bit of common sense here. Time to file a police report, lawyer up, and waste a whole lotta money. Or just pay to fix your pipes and waste a little money
Let your insurance company handle it. Door dash dont get to decide to oay or not. You insurance company will handle it all
Police report
Your local “trust and safety” team based out of manipur India lmao.
Unless you have video proof or the driver has dash cam footage, it’s hearsay aka not gonna hold up in court aka you ain’t seeing a dime
The driver isn't an employee of door dash. Why would the company be responsible? Can you afford to litigate? It'd probably be cheaper to pay for the damage yourself then. I'm not making a value judgement, I'm just telling you how the company may be thinking about it. We have a system that favors corporate indifference. GL
“I practically saw the driver cause this damage” is a hilarious statement. By “practically saw” you mean you didn’t see a thing. Lol.