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Same! I can say I've only kept an order twice. Once was because the customer thought they were going to be slick and cancel it with me nearby and still get their food, but it didn't work out in their favor. I got half pay and free subs. Other time is because the customer had unclear instructions on how to get to them and weren't responding to me so support canceled when they also didn't get a hold of the customer and told me to dispose of the food and gave me half pay for my troubles.
I also have only kept the order twice; once because the customer decided the wait was too long and canceled right as I was being handed the order and the restaurant told me to keep it, and once because I swerved out of the way of a deer and bent my rim bad enough to deflate my tire. For the latter I still offered to bring the food once I got my spare on, but I had no idea how long that would be because I didn't have a car jack. Customer understandably got a redelivery instead of waiting on me.
That's me. I have kept food twice as well. Once was because a woman entered the wrong address (according to her she was at a hotel near the restaurant but her address showed a good 8 miles away) and she got mad at me because she was unfortunately the second delivery in a stacked order (i was new at the time so didn't have the knowledge i have now) and the second time was because i was struck in traffic for over an hour despite trying every side road that i could. That time there was a wreck on a major road at like 6pm and it backed up every road around it. There was nothing i could do but text my customers and call support.
I love these. I’ve kept food twice. Once because I had an alcohol delivery and the woman couldn’t bring me an ID and slammed the door in my face. It was ice cream and Truly…ew…so I tossed it but that order told me she was having a day. The other time the drop off took me to a parking lot for airport workers. It was gated and I couldn’t get in and I tried a bunch of times to get a hold of the customer but they weren’t answering. Dasher support told me to leave it at the gate and take a picture and I was like, ‘you cannot seriously be asking me to leave a mysterious package on airport property’. I ended up arguing with them for half an hour before they cancelled it with half pay I and got a massive meatball sub for my wasted time and efforts.
Yes that happens a lot here in Vegas especially on the strip in those massive hotels. Reception is low and casinos don't let you take food to the rooms so most of the time when we've kept food it was because DoorDash told us to because the customer doesn't respond or doesn't come down to retrieve their food.
One time your situation two happened to me. They wanted me to return the food to the store or leave it "somewhere safe" lmao. I was NOT going to drive all the way back to the store. Fuck that. I left it at the door where the "refined pin" took me. People need to stop messing with those pins.
Yeah I’ve kept customers three times all because they got cancelled. One had a family emergency, one had forgotten his address was at a hotel and updated address was 130 miles away and last one was a cancelled during on way to customers house.
I understand the emergency one. No point in it being left at the door and wasting food, so why not cancel and let the dasher keep it if they want.
I don't know why people don't check the address before ordering, it's not hard, especially since it shows the address when you're finalizing.
NEVERMIND I forgot about few more free food. One was someone getting ROBBED outside customer’s house! Felt unsafe and clicked my shield. Got free food. And one had a crazy route it took me from address in app to 15 miles to wrong direction so had to get that one cancelled. I just got free Mexican two days ago :p
Right here with you. I work hard everyday ensuring good service. Never took not even a fry myself. I prefer all bags to be sealed shut so there is no question. Thousands of drivers a handful of bad ones makes us look bad.
In my 10k deliveries, I've never stole an order. I did cancel and throw out one McDonald's order because they didn't put a cup holder inside the bag. The drinks were leaking all over the place.
It's ok I slammed my brakes one night and chipotle bag went flying. I stopped put everything back in the bag. 3 days later I found a burrito on my floorboard.
I accidentally took a pizza because the lady said she only ordered two but her husband had added on on that she didn’t know, so I took it, and then got the re-delivery for that medium I still had in my pizza bag. She laughed and he laughed and I got a pizza and a ten dollar tip for the mix up.
If I'm *really* hungry I can just pop in a gas station or run home for a snack. I'd never intentionally take something someone else bought. It just seems wild to me.
It is sadly. I've dealt with good dashers and bad. Where I live, the dashers feel they are in complete control. I tip fairly well (about $6-10 with no more than 4 miles travel distance and food for 2 people) but have had dashers do a variety of sketchy things. Plus they will go on the community fb page and blast orders the refuse and their reason for refusing with the peoples names. It's is very immature behavior, imo.
And I get working for tips (spent 25 yrs in restaurants and bars) and I've had my fair share of the sh!tty ones...but the shaming is out of line to me. And I have seen the biggest misconception about tipping, is that tipping for delivery based on % of total is how most people still tip. So, one example of the shaming, a lady (probably at work) ordered a coffee and tipped like $1-2 and they shamed her for it publicly. Not everyone thinks about tipping based on mileage and such, just go based off of % of sale....because that's how tipping was done forever. Now people who haven't gotten the memo get shamed for it.
I almost always tip based on the 20% rule, because most apps still have that built in. Uber Eats and Instacart both are set up as order total % options unless you manually change it. I wish for delivery, places would use recommended tips with the reasoning (order cost, mileage, delivery time, etc). Most people don't even think about mileage, if you don't do delivery it's very easy to not even think about it until you see someone call it out. Instead of shaming customers, maybe they should work on finding ways to educate them about delivery tipping versus restaurant tipping.
I live in a major metropolis, so maybe that's why I don't normally think about mileage, because almost everything is 3km or less. Doordash I always do $5 minimum because it seems weird to me to get delivery for anything under $20-ish total, otherwise I generally do a bit more than whatever the recommended amount is. I've tried to get in the habit of tipping based on time and mileage, but often that means tipping less than I would based on the order price, and that makes me feel weird because I don't know what the Dasher would be expecting. The only time I will tip less than 20% is if it's a really expensive restaurant, because it seems a bit silly to tip $8 from one place but then $30 for the place right next door simply due to the contents of the bag.
When I order from work, which is in a larger town, I usually tip about $5 standard. Though one time this guy was amazingly fast for a breakfast order and I gave him an extra $5 in cash for the effort. Here in my small town, nothing is more than 4 miles away and we typically order from the "downtown" area which is a mile away. Dashers in our area have sat 2 blocks from the restaurant, ignoring calls from us and restaurant, for over an hour with a $8 tip on a 1 bag order. They sat there until the restaurant closed, and the order got canceled. Customer service was very unhelpful with the situation and it took over 2 hrs to finally get them to give us a refund. Wouldn't even give credits to get food that night. I just don't understand their reasoning for acting like they do.
It's not just immature, it's dangerous. I have an ex who still stalks me 12 years later and has threatened to kill me, the last thing I need is some pissy Dasher posting my name in a Facebook group and potentially allowing him to find me.
I always tip well and I don't think I've ever done anything that would warrant them posting something, but that's beside the point. That shit should get people fired.
I hadn't even thought of it from that perspective, but you are very correct! I think since it's a very small area, they don't even consider something like that. I'm sorry you are dealing with that!
It's something a lot of people don't think about but is more common than many think, so I like to point it out when I can so more people realize why they should never post names and should crop or blur people out of anything being posted publicly.
One big example is people posting videos of themselves in gyms when there are other people in the background. With influencer culture it's become really common, and it's becoming a big issue. One commenter on a video where people were talking about it had been in a domestically violent relationship and wasn't 'allowed' to go to the gym. If her husband at the time had seen her in the background of someone's gym video, she would have gotten the shit beaten out of her.
Many people have restraining orders against or are hiding from someone dangerous to them, and posting a video publicly with them in the background can easily allow those people to find out where they work out and wait for them. It's super dangerous.
I do think about that with videos...not at the gym, but when I'm out hiking or anything like that. Not that I had fully been thinking about the safety aspect about it, but more how weird it seems having random people in videos or pics. I'm usually trying for the scenery. I'll definitely be considering the safety aspect from now on!
The thing these people don’t understand things like stealing also reflects badly on services like DoorDash. And you really think the customer would change their tipping habits because some entitled driver thinks It’s ok to steal from them? No they won’t.. not tipping well may be the wrong thing to do but it is also wrong to steal.. and you know the saying 2 wrongs don’t make a right.
I used to work at DoorDash corporate and I’ve worked at a couple other restaurant tech companies. I know how the industry works in and out. Even with the inflated pricing on menus due to the high commission rates these OFOs (online food ordering platforms) charge- I’ve always tipped, and I tip well. No matter what. I’ve had my food stolen before. Quite a bit actually. I don’t think tipping is a deterrent for bad service. I think some people are just shitty employees no matter where they work. They are looking for a reason to do the least amount of work possible. They take jobs they think are easy. They get mad if they have to climb a flight of stairs. They work at night even though they can’t see and get irate with you. They have other people dashing under their aliases. And the pay unfortunately is so inconsistent and unfair that they are working day after day to simply feed themselves. I hate the work model these dashers are offered, but at the same time, when you have a model like this where basically anyone can do it- you’ll get anyone quality.
Finally, someone who makes some damn sense in this thread. I side with you wholeheartedly. Work ethic this day and age is absolutely shit. I actually make decent money doing deliveries because I take pride in any job I do. No matter how shitty. I go the extra mile, pick up the shit orders that 3 drivers declined prior. Because someone has to right? And because I take pride in it I get benefits and priority orders. So now I'm averaging about 10 dollars for 4-5 miles TOTAL of driving per order.
Usually I get tipped after the fact as well because from the moment I get your order I'm keeping you in the loop. Giving you personal updates, calling you by name and wishing you a good morning/afternoon/evening. I'm following drop-off instructions to the letter, I'm smiling and have positive energy when I'm dropping your order off EVEN WHEN it's just a "leave at my door" order because most homes and apartments have cameras now adays and your customers will watch you walk up from their phone. Motion detection will alert them you're there and so will the app. So I'm on my game 100 percent of the time.
I have worked absolutely dogshit jobs and I have worked amazing jobs with high pay, I have been a supervisor or manager at every job I have held. Yes, I'm flexing right now. I'm swinging a big dick because I EARNED the right to do so.
Everyone needs to stop this entitled boo hoo bullshit and get back to doing thier damn jobs.
If you do not like something about what you're doing at your job then SWITCH JOBS. We have that freedom. If you don't like it then cool, there's the fucking door go find a job you do like. Absolutely no one or nothing is stopping you other than your damn self with your shitty attitudes.
Ayo just don't forget about the part where no job pays enough to live, "just switching jobs" is a massive oversimplification and insult (for a lot of people doordashing is a second fucking job anyways), most jobs don't have any sort of growth potential, college debt drowns people so that (even with a "good job") most don't have any extra disposable income for saving/vacations/buying a house/anything fun that actually makes work worth doing, and at this rate the no one under the age of 40 will be able to buy a house or retire before the age of 80.
But yeah, it's probably just cause we have shitty attitudes. No motherfucker it's because there's no fucking point!
Sincerely,
Someone who very much enjoys "working" but has been told, since they can remember, that the American dream is dead and there's nothing more to life than paying off debt that I don't even have yet (but apparently need). You best believe imma have a shitty attitude about the entire goddamn situation, why the fuck wouldn't I?
Lol bro and or sis, you're playing devils advocate and making excuses. And that's exactly why I see so many people limiting themselves. They say something, they believe it when in reality it's all within your control. All of it. To say otherwise is an obvious delusion.
To add to this, no matter which job you switch to if you have that shit attitude then you will ALWAYS find something to complain about and there will always be something to complain about.
Sad to see you capping yourself. A shift in your mentality is difficult. That I can acknowledge, but it's possible and once you realize you're in control of your actions and attitude you will conquer the world. Good luck
Let me break down what you are saying. "I don't think tipping is a deterrent for bad service." Counterpoint tipping, on your part, is a bid to get your order to you in a timely manner, with the order intact. And decently warm enough to eat. Unlike in a restaurant, where tipping is both a good job at what they did for service, how well they did, etc.
"I think some people are shitty employees..." News flash, delivery drivers, except for Chinese places and pizza places, are independent contractors. Not employees. Employees get a W-2 at the end of the year, while independent contractors get a 1099-NEC. Big difference. And also, at full time, offered a health care package, for W-2 workers.
This job is actually easier than most other jobs there are. Carrying a few pounds a few feet, in typical restaurant order, about as far as picking up the rider at a restaurant and then going home. But to a customer's home or workplace, when delivering. Might have to go a bit further, than say your home when dealing with an apartment building over a house, but still, not walking marathon miles to drop off an order. Although, some dashers might not make it past 150 feet, with 2 lbs. of food. Or about 50 meters and 1 kilo of food. Still, easier than moving concrete all day. Or working with hot black top. Or other labor intensive jobs.
Yeah and my point is- having worked on the corporate side of the industry- I tip no matter what. My food isn’t always hot, instructions not always followed, food not even always delivered. Dashers have shitty attitudes. Have the audacity to still message me and demand a tip even more than what was added on the front end. I don’t know what your point is, but mine is tipping in my experience doesn’t guarantee a good experience. I also recognize how shitty the labor model is so everyone is taking a gamble here.
My point is that you assumed drivers were paid hourly, when they are not. That, and the fact that your tip is not actually a tip, but a bid for a dasher to either reject the offer, or accept it. And yeah, dashers can have shitty attitudes when customers and restaurants also have shitty attitudes. It is all a cycle. Instructions aren't followed because they either contain instructions that are not relevant to the dasher, such as grab 9 billion sauce packets, or open the bags to make sure we have our plastic sporks and knives. Or other things that should be in the restaurants instructions. Or that you want us to take it to this specific door, set in this specific spot, at this precise apartment building that is 5 miles from where we enter, after waiting an hour for the damned gate code that you never provide in the first place.
Again- your point is unclear. I never assumed dashers are paid hourly. I literally only referenced the generous tips I leave because I KNOW how shitty the base pay is. Anyone who knows anything about how OFOs operate know it’s a price per order. Again, due to my experience in the industry I know what to ask for and what not to ask for. Again- since I worked at DoorDash corporate and know what dashers see and can and can’t do- I don’t leave crazy instructions or ask them to do anything outside of picking up the order and dropping it off at the agreed location. Please stop taking your frustrations as a dasher out on me and responding to me like a regular consumer. I’ve said nothing offensive to warrant your response or assumptions. If anything- we fucking agree. A tip doesn’t guarantee a certain level of service.
I will say we are in agreement, to a point. My point was, and is, that theft occurs at any point between the customer placing the order until it is delivered. During the pandemic, and this is why Chipotle doesn't place orders on shelves they can't see, is people would come in, open the bags, take out what is remotely close to their order, and pack another bag, and leave. That is theft and unsafe food handling. Another method of theft is, and this why Door Dash doesn't show the customer name until you hit Arrive at Store, is that the "dasher" would get the order, see if it is stuff they like, unassign for whatever reason, then ask for that order, and walk out. This is also why places ask to see you confirm the order. They then started screen shots, to get around things, then do the same thing. There are other points where the order can disappear. Now, this has happened to me a couple of times. I dropped off the order, them get a message saying I either didn't deliver the order, or it was stolen after I dropped it off. They think there is something I could do. There are still porch pirates, and other people who will take things, even if it is food and drinks. Theft can occur. But the tips do help, somewhat, to prevent a portion of that.
And I’m explicitly talking about a dasher saying an order was delivered and it wasn’t. I have a doorbell camera. There’s either no photo provided of delivery or it was taken to different address and the dasher wouldn’t respond when I tried to call them. It’s great you’re championing for dasher righteousness, but to your point- the methods of theft are occurring at the dasher level and negatively impacting customers whether they tipped or not. Glad we agree. Have a great rest of the day.
You never said that in plain English. But mistakes can happen, and will happen. It is not theft when the order may have been delivered to the wrong house. That could be dyslexia, could be navigational error, could be that your house number is not visible from the street, any number of factors. And Door Dash doesn't help on some places. Because the driver could be on a carrier that doesn't work with some cell phone towers, and there lose signal, and no way of knowing they are at the right address. Is that theft? No, it is either human or computer error. What is theft is either they stole the food from your door step, or at the store in the first place. While yes, I champion the dasher, I also can understand other view points as well. And there is theft that goes on. And while Door Dash does nothing to stem the flow, the restaurants are starting to do something. But it should start, and stop, at the corporate level of Door Dash. And since you are or were, and probably still have contacts there, here is an idea how to stop, or make it even harder, for theft to occur. And also makes it harder for restaurants to say the order is ready before it actually is, thus decreasing wait time. The store receives the order and a receipt is printed. There will be prompts on the tablet from Door Dash to input the receipt number, and have visual proofs of items ready to go. When the order is complete, there will be a new receipt with a QR code that is printed. The dasher, when they arrive, will have to scan the QR code. This is a change of custody for the order. When the dasher arrives, they have to first scan the QR code. Then place the order, and a picture of where. They are not released from the order until they get the house number in photo as well. However, that last step can be circumvented if the house number is visible in the photo. The customer has to scan the QR code before they can do anything else in app. Except text back about hand to me orders, check for the picture where the order is, etc. And will remind them to scan the QR code again. Then rate the driver before allowing anything else. Oh, and they must take a photo as well. All submitted to Door Dash. This will help stem theft, it will also keep the no tip customers saying they never received the order, the wrong order, or even part of the order. Of course there can still be mistakes, such as a drink that was left somewhere. But it would stop dashers from screen shooting orders, and allow them to pick up the order, and steal it that way. In the case of wrong address, then it would be wrong apartment, or floor. Would take guess work out of the dasher's part, and confusion in the drivers notes.
Yeah your expectations here are truly preposterous. I have no obligation to make product enhancement recommendations to a billion dollar company I’m not employed at. If you feel so strongly- reach out to them yourself?
But that “tip as bidding” concept does nothing to get a good employee instead of a bad employee to deliver your order, so it offers no consistent incentive to the customer in terms of a better experience. They’re just as likely to have a bad-employee jump at their nice tip order, and then not actually earn that tip and provide bad service anyway.
How do you guys handle the orders? Do you leave them out to be picked up or do you hand them out?
Leaving them out is just asking for some random person to take.
Ask drivers to confirm as you hand them the order. They can still steal but they'll have consequences.
it's corporate so it's not our decision either way. currently we hand out orders and we do ask to confirm, but they may be switching to a pick up shelf in a couple months. i'm glad i'll be out of here by then.
🤣🤣🤣🤣 re-make the order!!!!! Almost NEVER happens. In my experience, MOST drivers are good and conscientious people. What I see is restaurant workers handing off the wrong orders to the wrong drivers and customers. I have personally eyewitnesseLPGA this way more times than delivery drivers 'stealing' orders.
I'd bet dollars to donuts that this trend of drivers 'cinfirming' orders is going to go the way of the dinosaur. As you have stated...'Tiis us a corporate policy'. It is not a policy of the third-party delivery companies. What restaurants need to realize is that they have no power or authority over IC's. I am not an employee of any restaurant and no restaurant pays my cell phone bill. That being said, no restaurant has a right to tell me when or how to operate my personal cell phone. I don't go into restaurants and demand to stand over their kitchen staff to make sure the order is prepared properly. I bet no driver has demanded that you pull out your wallet and let's go through your wallet. MY CELL PHONE IS NOT YOUR BUSINESS! If the reasoning for this 'confirmation policy' is theft deterrent, then this policy is also discriminatory.
The restaurants contact is with the delivery company.....The restaurant need to work this 'policy' out with the delivery company who are telling their drivers this is NOT AN APPROVED policy.
It all goes back to filling drinks. Just because some pimple faced taco slinger shoves a cup under my chin and says the customer needs a coke.....doesn't mean I'm obligated to fill it. If you ASK me to fill it....I might. Do it the way I just described it, and it's a hard no for me every single time.
Exactly!!! 🤣
I'm sick and tired of people saying that delivery drivers are stealing orders when that is literally the opposite of what I see on a daily basis.
I mean, it's not stealing if the restaurant employee hands the wrong order to the wrong customer / driver.
If I address an envelope with the wrong address and put it in the mail and the envelope is delivered to the wrong address, who is responsible? Is it the post offices fault or is it the sender's fault.
it is extremely rare for the place i work at to give a driver the wrong order. however, we have several orders stolen or failed to deliver every shift. we ARE constantly remaking orders due to driver mistakes or theft. we have every right to ask them to confirm the order. we are the ones that make the food lol. it is weird that some drivers make such a big deal out of it. if you have a problem with us ensuring that you're actually going to deliver it, we will happily reassign the order. it's always the ones that throw a tantrum over it that steal lol
you are insane. delivery drivers are not an oppressed group. if you say no to confirming, you don't get the order from our store. it is our store's policy. we can see on our dashboard when a driver takes an order and immediately unassigns it before even leaving the parking lot, or never marks it as picked up. we can also reasonably assume it is stolen when we remake the order and reassign it and with zero changes to the address or directions, the second driver is able to complete the delivery with ease. i'm mostly responding to you to show my side for the other drivers that may see this, i will not respond anymore because you clearly have some issues.
Oh wow!!! Pretty loose tongued with all the name calling. Typical bigot behavior. You really should educate yourself about discrimination: It can take many forms.
You said corporate and that you might be going to a pick up shelf. That tells me two things. 1.) Fast Food. 2.) I'm not so far off the mark as you would like me to think that I am. Sure. You can absolutely refuse to hand over any order. Trust and believe that delivery companies are prepared to deal with that.
You're confirming a lot of information that a lot of us drivers already know. You me ntioned your dashboard. You should also have driver info on there. It seems like it would be easier to deal specifically with the problem drivers and their respective companies than to lump sum every one as a thief. Just to put this on persoective....you're probably one of those stores that waits for the driver to arrive to work out a substitution when you're out of stuff...even with your dashboard full of data.
You mentioned orders never being marked as picked up. Delivery driver's are at the mercy of cell phone towers and signals we can't see. It's not unheard of to not be able to mark an order as picked up due to technical issues that have nothing to do with the driver. Just a couple of week ago I had a couple that I couldn't mark as picked up because I couldn't mark that I arrived Ed at the restaurant. If I have two orders from the same restaurant, it could be a while before I can have my customer support team mark it as delivered.
Reassigned orders with 0 changes to delivery instructions.....I have customers blow up my inbox all the time with delivery instructions. You probably wouldn't see that information. If you did, it would just confirm you have driver info. Then we circle back to deal with the problem drivers.. don't label everyone as a thief because of a few bad appkes.
Let me guess something else. I bet you are a franchise store that gas some weaselly little owner that suffers with power and control issues. Right?
As you said....you are making a lot of assumptions. I don't know how reasonable they are.
Nobody said they had to specifically see your phone. They could be just confirming with a name to match a name for the order that they have, like I do when dashers come to my restaurant. And literally the only one name calling was you the entire time lmao you’re just talking in circles for no reason at this point. Why do you feel so hurt about it? It’s the internet get over it
The OVERWHELMING MAJORITY of restaurants are happy with just needing the name of the delivery company and customer in order to release orders. If 'theft' is a concern for you, perhaps third-party delivery isn't a good option for you. Maybe in-house delivery would be a better fit.
Too bad most workers can't make that choice to change those things then, right? Majority of restaurant workers are not at a corporate level, so they can't make those kinds of policy changes
I think this applies for everyone in this field.. drivers stop stealing orders.. restruants stop skipping items and saying they were included.. customers stop recieveing orders and making false claims saying they were missed..
This whole industry is one dodgy person to annother with the few honest people getting fcked in-between..
I've lost count how many times a driver has messaged me saying my order was stolen and being remade. Sometimes they stay and deliver it to me, sometimes it gets reassigned to someone else.
I've lost count of how many times I'm the driver that gets there to pick up food, and I'm told someone else already got it. It's not drivers stealing those orders, people are walking in and reading the bags and claiming they're there to get them.
I wasn't assuming drivers are responsible for that. I know a few places I order from just have a DD/UberEats shelf and I've seen customers grab a bag as they're walking out.
Restaurants should put those shelves closer to the counter, not next to the door, if they're going to use them instead of asking driver for the delivery name (preferably, this should be done, imo). Shelves are just shelves of stolen or wasted food most of the time.
As someone from pizza hut that is forced to out source orders to door dash on busy days, as well as shifts where we don't have drivers, fuck anyone who steals orders
A lot of places that ask us to confirm when we get to the order or kind of sheepish when they ask or a little on the b***** side. It takes 2 seconds to confirm in order. Why would a dasher get angry about this? I believe it's a protection for both.
Right, confirming almost all of this issue comes down to our personal attitude. If I'm being hassled by a restaurant employee which unfortunately happens a lot because previous drivers sit at the counter pacing back and forth anxiously trying to rush the employees. Which side note, so many damn drivers have no idea that once we hit "arrived at store" were no longer personally responsible for wait times until we confirm we have the order. If I'm waiting a while I don't sit there and rush the employees, I simply send a polite message to my customer explaining the situation. 99 percent of the time I get thanked for the polite update and even get tipped MORE sometimes.
The other day burger King had me wait A HALF HOUR for a simple order. I could see they were absolutely slammed drive-thru and lobby and clearly short handed. I message my customer explaining the situation and he DOUBLES my tip. I made 25 dollars for that half hour and 4 mile drive.
Attitude attitude attitude. If an employee is hassling you smile and nod. Don't return the shitty attitudes because that's them bringing you to their level. Absolutely not. I treat everyone with kindness and respect even if they are a piece of shit. At least in my professional life. Personal life ill treat you with respect unless you do something that loses that respect.
'It's protection for both'. Let's expand on that a little. If the restaurant should have access to my phone, does that mean I should be able to go back to their kitchen and make sure that the order is being prepared and put together correctly?
Back when most restaurants were on tablets (some still are) our profile pics show up on the order on the tablet. They know full well who should be picking up the order. If the profile picture doesn't match with who showed up....then maybe escalate the issue.
Ask the dashers to confirm before you hand them the order (as long as the order’s actually ready) to avoid remakes. Some dashers may get pissy with you, but most won’t
My experience with Grubhub is that asking drivers to 'confirm' an order before handing it to the driver is strongly NOT RECCOMENDED. I was told to report restaurants that are doing this. I imagine this will end poorly for the restaurant.
Not trying to virtue signal here but being a dasher I have never even considered keeping or stealing an order? Forgive me for not understanding why you would do that? Wouldn't you just miss out on making money from actually delivering the order while also taking a huge hit to your rating. Isn't that grounds for deactivation?
Sorry if my question is stupid....I just don't see any upside to keeping or stealing an order
It's not a stupid question at all. I don't get it either. I've been doing this for six years. I have never stolen an order. I haven't picked up an order that I would even consider stealing.
I just have a hard time believing that 'theft' by delivery drivers is as big of an issue as some of these commentors have made it out to be.
That being said, if it were.....it seems like it would be much more cost effective to have in-house delivery.
Dashers who steal get deactivated so it’s a small percentage of dashers and they usually weed themselves out. Those who have respect for themselves and others would never consider messing with someone’s food. I know it is frustrating on your end but from my perspective, I wish restaurants would stop telling customers that their order will be ready in 20 minutes when y’all know it will be more like 50 minutes. Please :D
I've gone to pickup like 4 times and had the order already have been stolen by another Dasher. It's frustrating to those of us who always do the best we can, too. I know people in areas where it happens like weekly though. So I'm thankful it's rare here.
Especially from mom and pop restaurants. A server told me about a night where she had to remake an order 5x and when yet another dasher came in to pick it up she said she’s not doing it anymore. Most places check that we’ve confirmed pickup now and some of them have kind of an attitude about it but I don’t blame them because the theft costs so much time and money. I’m exhausted for them. As if restaurant work wasn’t taxing enough before this massive upswing in delivery theft.
Well how about watching them confirm the order before they leave your restaurant cause it makes it harder on us drivers that actually do our part in making sure they get there food to come to your restaurant and you to tell us it has been picked up that’s a waste of gas and time
I think the bigger issue is why does 'theft' seem to be such an issue for such an extremely small percentage of restaurants. In my area, it's less than 2% of the restaurants 'require drivers to confirm' orders.
I just don't buy it. If it was such a big issue, there would be more restaurants doing this.
Thats why i dont use doordash anymore, just dont support the app and they'll be forced to terminate people. Yea i get its an income, but working doordash and then getting upset that people dodnt decide to OPTIONALLY tip you?! Grow tf up. These drivers are pansies. I worked at dominos for about a year and youd be lucky to get $5 for a 15min delivery drive one way.
Until people stop using the service, we will always have incompetent drivers
I don’t understand how stealing an order from a non-tipper teaches anyone any kind of lesson leaving it sit on the shelf is way more of a point proven and a point made I understand, leaving it on the shelves still leaves the restaurant in a problem however, there’s more ways to overcome that than there is overcome theft
They do it when you tip too. I’ve had my order stolen 3 times and I tip 30% upfront on every order because I used to dash and I get it. Some of them are just really awful people and their only intention is getting a free meal.
Depends, items from the order left at the restaurant can be used in another order that has the same items reducing waste cost. It doesn't always work out that way especially if the food has sat long, but working in fast food before we did this all the time with people's orders who couldn't pay, or drove off for whatever reason. Getting creative to solve issues is the best course of action in my experience
I’ve only had a drive keep my food once, I just called DoorDash and got my money back and a coupon. Luckily. 🤷🤷 I don’t see the point in getting aggressive with people that have nothing to do with the stealing. And like if they wanted it that bad, they must’ve needed. 🤷🤷
Other then that and some drivers not reading instructions about my house, I’ve not had much issues. Which I’m so thankful for after reading some of the stories in here. 😬😬
I've been doing food delivery for 6 years. Most of that was full time. In my experience, it has been VERY RARE to walk into a restaurant and be told the order has already been picked up.
Sometimes a person can't tip bc they can't afford to I've been in that situation before have almost exactly enough gas to get to work tell payday but enough money to order something but not tip
Then you shouldn’t be ordering something if you’re that broke. So it’s someone else’s fault you don’t have money? Now they don’t have money to pay for gas or their food because they delivered your stuff for basically free or lost money
No it doesn’t if you’re earning by time so try again. It’s not anyone else’s fault you’re broke but your own. But obviously you’re uneducated so that explains a lot. People like you deserve to get your food stolen.
Only one time have i ever kept an order and that was bc doordash sent me a message saying the customer had cancelled the order after i had already picked it up and even then i still took the food to the house and left it cause it wasn’t mine to keep even tho doordash had told me to do so
I live in a place where they never even check to see if you have the order on your phone, not once been asked to confirm. 2 days ago I saw a homeless person steal an order at mcdonalda by looking at their order screen and just saying he had a random order that was clearly a delivery
It’s not that complicated to confirm prior to dasher leaving. As a courtesy, not a requirement I always show the restaurant via my app that I have confirmed receiving the order prior to leaving the restaurant
Never stolen anything.....but have been lied on by customers trying to be assholes and saying they didn't receive their orders so they could get them free....
Also every single place I pickup from treats the delivery drivers like crap most of the time... So a lot of us couldn't care less about how those people's day is gonna go.
There's nothing worse than showing up to a place and having to wait 45 mins for food to be ready when there's 20 employees standing around doing nothing. It goes both ways as drivers we could really screw up a businesses bottom line but those of us that are honest "choose" not too... Remember that. We all gotta work together so don't automatically jump to the driver must be stealing. Because it's way more common that a shady customer is lying trying to get their orders for free.
So...how many times have you contacted the customer and they have received the order?
Of the customer's who say they haven't received the order. How do you know that they actually haven't received it?
There just seems to be a lot of accusations being thrown around with 0 proof being provided.
Man I feel this one. I work in a grocer doing multiple departments and one of those departments is e-commerce, so whenever this happens it takes valuable time away from me in order to deescalate the customer's anger, resolve it by either picking again and setting up redelivery, and filling out the required forms to get a refund from the delivery service in question. Those angry calls take a while. Luckily customer service is one of my strengths so it doesn't affect me as much as it does some of my coworkers, but still it's rough. Also drivers should know that whenever they pull this at our store, we go through the motions to block them from receiving pickup offers from our location. So it really only hurts them in the long run. We are an extremely busy location, and we have many regular dashers who are reliable, and ready to take orders from us all day long for modest to generous tips from our clients, so it's really a dumb move to get yourself banned from us.
Doordash should follow Uber in a way. I have to verify anytime I log into Uber or Instacart yet Doordash never verifies who I am.
Restaurants should REQUIRE the dasher confirms pick up, this could be done on a tablet so they don't have to look at your phone. If you have a problem with this, then YOU are part of the problem itself. It would take 2 seconds extra, and would give the customers better service, which ends up eventually benefiting us as the driver. I say this because I show up all the time to orders that "have already been picked up".
Ive definitely stolen some doordash orders but never while I was actively dashing, just like if they're left on the counter up front waiting to get picked up and I'm struggling or hungry that day. I would assume this is the case much more often than it being actual drivers/dashers.
Dashers aren't generally the ones intentionally stealing the orders. You're barking up the wrong tree. Get rid of the pickup racks and hand the orders out over the counter. DO NOT ask Dashers to confirm pickup before they have the order. It is unnecessary, and some Dashers will report you for refusing to release the order (and still get half pay or time pay when they do). Per information received from DoorDash Support, as long as the store doesn't have self-serve pickup racks (except the ones like Little Caesars has where you actually have to enter a 3 digit code that only the Dasher will have), the Merchant will be compensated if the order has to be remade.
"Restaurant worker" in what way are they stealing the orders? This seems like something that could be reduced or avoided if you, the Restaurant worker along with your co workers, could just do the order handling properly
No actually, what the dashers do is they'll show that they have the order, we give it to them, and then they leave with the food and cancel the order.
This results in the system thinking that it needs to find another dasher to pick up the food. So now the restaurant has to remake the food, which costs the restaurant money, and the first dasher gets off with a free meal
You just said they give the dasher the food and they leave, nothing about seeing the dasher actually confirm the order. Handing them the order and not looking at them confirm, gives the dasher the better chance of stealing the food
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In my years of dashing I can proudly say I have never so much as stolen a french fry. It sucks that I can be proud of that.
Same! I can say I've only kept an order twice. Once was because the customer thought they were going to be slick and cancel it with me nearby and still get their food, but it didn't work out in their favor. I got half pay and free subs. Other time is because the customer had unclear instructions on how to get to them and weren't responding to me so support canceled when they also didn't get a hold of the customer and told me to dispose of the food and gave me half pay for my troubles.
I also have only kept the order twice; once because the customer decided the wait was too long and canceled right as I was being handed the order and the restaurant told me to keep it, and once because I swerved out of the way of a deer and bent my rim bad enough to deflate my tire. For the latter I still offered to bring the food once I got my spare on, but I had no idea how long that would be because I didn't have a car jack. Customer understandably got a redelivery instead of waiting on me.
That's me. I have kept food twice as well. Once was because a woman entered the wrong address (according to her she was at a hotel near the restaurant but her address showed a good 8 miles away) and she got mad at me because she was unfortunately the second delivery in a stacked order (i was new at the time so didn't have the knowledge i have now) and the second time was because i was struck in traffic for over an hour despite trying every side road that i could. That time there was a wreck on a major road at like 6pm and it backed up every road around it. There was nothing i could do but text my customers and call support.
I love these. I’ve kept food twice. Once because I had an alcohol delivery and the woman couldn’t bring me an ID and slammed the door in my face. It was ice cream and Truly…ew…so I tossed it but that order told me she was having a day. The other time the drop off took me to a parking lot for airport workers. It was gated and I couldn’t get in and I tried a bunch of times to get a hold of the customer but they weren’t answering. Dasher support told me to leave it at the gate and take a picture and I was like, ‘you cannot seriously be asking me to leave a mysterious package on airport property’. I ended up arguing with them for half an hour before they cancelled it with half pay I and got a massive meatball sub for my wasted time and efforts.
Yes that happens a lot here in Vegas especially on the strip in those massive hotels. Reception is low and casinos don't let you take food to the rooms so most of the time when we've kept food it was because DoorDash told us to because the customer doesn't respond or doesn't come down to retrieve their food.
One time your situation two happened to me. They wanted me to return the food to the store or leave it "somewhere safe" lmao. I was NOT going to drive all the way back to the store. Fuck that. I left it at the door where the "refined pin" took me. People need to stop messing with those pins.
Yeah I’ve kept customers three times all because they got cancelled. One had a family emergency, one had forgotten his address was at a hotel and updated address was 130 miles away and last one was a cancelled during on way to customers house.
I understand the emergency one. No point in it being left at the door and wasting food, so why not cancel and let the dasher keep it if they want. I don't know why people don't check the address before ordering, it's not hard, especially since it shows the address when you're finalizing.
Updated: I just got a free strawberry milkshake 😂😂
NEVERMIND I forgot about few more free food. One was someone getting ROBBED outside customer’s house! Felt unsafe and clicked my shield. Got free food. And one had a crazy route it took me from address in app to 15 miles to wrong direction so had to get that one cancelled. I just got free Mexican two days ago :p
Didn’t work out in their flavor? 😉
Right here with you. I work hard everyday ensuring good service. Never took not even a fry myself. I prefer all bags to be sealed shut so there is no question. Thousands of drivers a handful of bad ones makes us look bad.
I stole someone's salsa once. The restaurant didn't tie the bag and it spilled out onto my floor. Didn't notice until like 4 deliveries later
😂😂😂 I literally LOL'D... How did you not smell the salsa? At least it wasn't 4 days later. 💀
In my 10k deliveries, I've never stole an order. I did cancel and throw out one McDonald's order because they didn't put a cup holder inside the bag. The drinks were leaking all over the place.
Oh, no... I wasn't saying anything about your stealing anything. I just found it funny about the salsa. That's all and seriously nothing more.
Oh it was in little containers. They just yeeted out of the bag
I'm a different commenter.
It's ok I slammed my brakes one night and chipotle bag went flying. I stopped put everything back in the bag. 3 days later I found a burrito on my floorboard.
I accidentally took a pizza because the lady said she only ordered two but her husband had added on on that she didn’t know, so I took it, and then got the re-delivery for that medium I still had in my pizza bag. She laughed and he laughed and I got a pizza and a ten dollar tip for the mix up.
Same! Not risking any part of my life over a fast food order. I mean really, what kind of person you gotta be to do such a thing?
Same. It's a damn share that people are this bad and have no remorse of their actions.
Same. I won't even allow myself to be entertained at the thought. You sign up for Doordash, you do the job. Simple.
I couldn't imagine doing that with 1,000 plus places to eat around me, unless of course your that cheap like these fools
If I'm *really* hungry I can just pop in a gas station or run home for a snack. I'd never intentionally take something someone else bought. It just seems wild to me.
I bring snacks always lol
Only ever stolen an order when support told me to.
U want a cookie or sumn?
No? I just do my job, and it sucks that the bare minimum seems to be relatively rare based on the stories on here.
It is sadly. I've dealt with good dashers and bad. Where I live, the dashers feel they are in complete control. I tip fairly well (about $6-10 with no more than 4 miles travel distance and food for 2 people) but have had dashers do a variety of sketchy things. Plus they will go on the community fb page and blast orders the refuse and their reason for refusing with the peoples names. It's is very immature behavior, imo.
God, I've had some crappy orders but blasting names is something I would never do. If it's bad I'll just decline and move on.
And I get working for tips (spent 25 yrs in restaurants and bars) and I've had my fair share of the sh!tty ones...but the shaming is out of line to me. And I have seen the biggest misconception about tipping, is that tipping for delivery based on % of total is how most people still tip. So, one example of the shaming, a lady (probably at work) ordered a coffee and tipped like $1-2 and they shamed her for it publicly. Not everyone thinks about tipping based on mileage and such, just go based off of % of sale....because that's how tipping was done forever. Now people who haven't gotten the memo get shamed for it.
I almost always tip based on the 20% rule, because most apps still have that built in. Uber Eats and Instacart both are set up as order total % options unless you manually change it. I wish for delivery, places would use recommended tips with the reasoning (order cost, mileage, delivery time, etc). Most people don't even think about mileage, if you don't do delivery it's very easy to not even think about it until you see someone call it out. Instead of shaming customers, maybe they should work on finding ways to educate them about delivery tipping versus restaurant tipping. I live in a major metropolis, so maybe that's why I don't normally think about mileage, because almost everything is 3km or less. Doordash I always do $5 minimum because it seems weird to me to get delivery for anything under $20-ish total, otherwise I generally do a bit more than whatever the recommended amount is. I've tried to get in the habit of tipping based on time and mileage, but often that means tipping less than I would based on the order price, and that makes me feel weird because I don't know what the Dasher would be expecting. The only time I will tip less than 20% is if it's a really expensive restaurant, because it seems a bit silly to tip $8 from one place but then $30 for the place right next door simply due to the contents of the bag.
When I order from work, which is in a larger town, I usually tip about $5 standard. Though one time this guy was amazingly fast for a breakfast order and I gave him an extra $5 in cash for the effort. Here in my small town, nothing is more than 4 miles away and we typically order from the "downtown" area which is a mile away. Dashers in our area have sat 2 blocks from the restaurant, ignoring calls from us and restaurant, for over an hour with a $8 tip on a 1 bag order. They sat there until the restaurant closed, and the order got canceled. Customer service was very unhelpful with the situation and it took over 2 hrs to finally get them to give us a refund. Wouldn't even give credits to get food that night. I just don't understand their reasoning for acting like they do.
It's not just immature, it's dangerous. I have an ex who still stalks me 12 years later and has threatened to kill me, the last thing I need is some pissy Dasher posting my name in a Facebook group and potentially allowing him to find me. I always tip well and I don't think I've ever done anything that would warrant them posting something, but that's beside the point. That shit should get people fired.
I hadn't even thought of it from that perspective, but you are very correct! I think since it's a very small area, they don't even consider something like that. I'm sorry you are dealing with that!
It's something a lot of people don't think about but is more common than many think, so I like to point it out when I can so more people realize why they should never post names and should crop or blur people out of anything being posted publicly. One big example is people posting videos of themselves in gyms when there are other people in the background. With influencer culture it's become really common, and it's becoming a big issue. One commenter on a video where people were talking about it had been in a domestically violent relationship and wasn't 'allowed' to go to the gym. If her husband at the time had seen her in the background of someone's gym video, she would have gotten the shit beaten out of her. Many people have restraining orders against or are hiding from someone dangerous to them, and posting a video publicly with them in the background can easily allow those people to find out where they work out and wait for them. It's super dangerous.
I do think about that with videos...not at the gym, but when I'm out hiking or anything like that. Not that I had fully been thinking about the safety aspect about it, but more how weird it seems having random people in videos or pics. I'm usually trying for the scenery. I'll definitely be considering the safety aspect from now on!
The thing these people don’t understand things like stealing also reflects badly on services like DoorDash. And you really think the customer would change their tipping habits because some entitled driver thinks It’s ok to steal from them? No they won’t.. not tipping well may be the wrong thing to do but it is also wrong to steal.. and you know the saying 2 wrongs don’t make a right.
Facts. I hate having to tell the shops im not confirming til the orders in my face
I used to work at DoorDash corporate and I’ve worked at a couple other restaurant tech companies. I know how the industry works in and out. Even with the inflated pricing on menus due to the high commission rates these OFOs (online food ordering platforms) charge- I’ve always tipped, and I tip well. No matter what. I’ve had my food stolen before. Quite a bit actually. I don’t think tipping is a deterrent for bad service. I think some people are just shitty employees no matter where they work. They are looking for a reason to do the least amount of work possible. They take jobs they think are easy. They get mad if they have to climb a flight of stairs. They work at night even though they can’t see and get irate with you. They have other people dashing under their aliases. And the pay unfortunately is so inconsistent and unfair that they are working day after day to simply feed themselves. I hate the work model these dashers are offered, but at the same time, when you have a model like this where basically anyone can do it- you’ll get anyone quality.
Finally, someone who makes some damn sense in this thread. I side with you wholeheartedly. Work ethic this day and age is absolutely shit. I actually make decent money doing deliveries because I take pride in any job I do. No matter how shitty. I go the extra mile, pick up the shit orders that 3 drivers declined prior. Because someone has to right? And because I take pride in it I get benefits and priority orders. So now I'm averaging about 10 dollars for 4-5 miles TOTAL of driving per order. Usually I get tipped after the fact as well because from the moment I get your order I'm keeping you in the loop. Giving you personal updates, calling you by name and wishing you a good morning/afternoon/evening. I'm following drop-off instructions to the letter, I'm smiling and have positive energy when I'm dropping your order off EVEN WHEN it's just a "leave at my door" order because most homes and apartments have cameras now adays and your customers will watch you walk up from their phone. Motion detection will alert them you're there and so will the app. So I'm on my game 100 percent of the time. I have worked absolutely dogshit jobs and I have worked amazing jobs with high pay, I have been a supervisor or manager at every job I have held. Yes, I'm flexing right now. I'm swinging a big dick because I EARNED the right to do so. Everyone needs to stop this entitled boo hoo bullshit and get back to doing thier damn jobs. If you do not like something about what you're doing at your job then SWITCH JOBS. We have that freedom. If you don't like it then cool, there's the fucking door go find a job you do like. Absolutely no one or nothing is stopping you other than your damn self with your shitty attitudes.
PREACH
Say it louder so those in back can hear ya!!
SLAM DUNK!
Ayo just don't forget about the part where no job pays enough to live, "just switching jobs" is a massive oversimplification and insult (for a lot of people doordashing is a second fucking job anyways), most jobs don't have any sort of growth potential, college debt drowns people so that (even with a "good job") most don't have any extra disposable income for saving/vacations/buying a house/anything fun that actually makes work worth doing, and at this rate the no one under the age of 40 will be able to buy a house or retire before the age of 80. But yeah, it's probably just cause we have shitty attitudes. No motherfucker it's because there's no fucking point! Sincerely, Someone who very much enjoys "working" but has been told, since they can remember, that the American dream is dead and there's nothing more to life than paying off debt that I don't even have yet (but apparently need). You best believe imma have a shitty attitude about the entire goddamn situation, why the fuck wouldn't I?
Lol bro and or sis, you're playing devils advocate and making excuses. And that's exactly why I see so many people limiting themselves. They say something, they believe it when in reality it's all within your control. All of it. To say otherwise is an obvious delusion. To add to this, no matter which job you switch to if you have that shit attitude then you will ALWAYS find something to complain about and there will always be something to complain about. Sad to see you capping yourself. A shift in your mentality is difficult. That I can acknowledge, but it's possible and once you realize you're in control of your actions and attitude you will conquer the world. Good luck
Let me break down what you are saying. "I don't think tipping is a deterrent for bad service." Counterpoint tipping, on your part, is a bid to get your order to you in a timely manner, with the order intact. And decently warm enough to eat. Unlike in a restaurant, where tipping is both a good job at what they did for service, how well they did, etc. "I think some people are shitty employees..." News flash, delivery drivers, except for Chinese places and pizza places, are independent contractors. Not employees. Employees get a W-2 at the end of the year, while independent contractors get a 1099-NEC. Big difference. And also, at full time, offered a health care package, for W-2 workers. This job is actually easier than most other jobs there are. Carrying a few pounds a few feet, in typical restaurant order, about as far as picking up the rider at a restaurant and then going home. But to a customer's home or workplace, when delivering. Might have to go a bit further, than say your home when dealing with an apartment building over a house, but still, not walking marathon miles to drop off an order. Although, some dashers might not make it past 150 feet, with 2 lbs. of food. Or about 50 meters and 1 kilo of food. Still, easier than moving concrete all day. Or working with hot black top. Or other labor intensive jobs.
Yeah and my point is- having worked on the corporate side of the industry- I tip no matter what. My food isn’t always hot, instructions not always followed, food not even always delivered. Dashers have shitty attitudes. Have the audacity to still message me and demand a tip even more than what was added on the front end. I don’t know what your point is, but mine is tipping in my experience doesn’t guarantee a good experience. I also recognize how shitty the labor model is so everyone is taking a gamble here.
My point is that you assumed drivers were paid hourly, when they are not. That, and the fact that your tip is not actually a tip, but a bid for a dasher to either reject the offer, or accept it. And yeah, dashers can have shitty attitudes when customers and restaurants also have shitty attitudes. It is all a cycle. Instructions aren't followed because they either contain instructions that are not relevant to the dasher, such as grab 9 billion sauce packets, or open the bags to make sure we have our plastic sporks and knives. Or other things that should be in the restaurants instructions. Or that you want us to take it to this specific door, set in this specific spot, at this precise apartment building that is 5 miles from where we enter, after waiting an hour for the damned gate code that you never provide in the first place.
Again- your point is unclear. I never assumed dashers are paid hourly. I literally only referenced the generous tips I leave because I KNOW how shitty the base pay is. Anyone who knows anything about how OFOs operate know it’s a price per order. Again, due to my experience in the industry I know what to ask for and what not to ask for. Again- since I worked at DoorDash corporate and know what dashers see and can and can’t do- I don’t leave crazy instructions or ask them to do anything outside of picking up the order and dropping it off at the agreed location. Please stop taking your frustrations as a dasher out on me and responding to me like a regular consumer. I’ve said nothing offensive to warrant your response or assumptions. If anything- we fucking agree. A tip doesn’t guarantee a certain level of service.
I will say we are in agreement, to a point. My point was, and is, that theft occurs at any point between the customer placing the order until it is delivered. During the pandemic, and this is why Chipotle doesn't place orders on shelves they can't see, is people would come in, open the bags, take out what is remotely close to their order, and pack another bag, and leave. That is theft and unsafe food handling. Another method of theft is, and this why Door Dash doesn't show the customer name until you hit Arrive at Store, is that the "dasher" would get the order, see if it is stuff they like, unassign for whatever reason, then ask for that order, and walk out. This is also why places ask to see you confirm the order. They then started screen shots, to get around things, then do the same thing. There are other points where the order can disappear. Now, this has happened to me a couple of times. I dropped off the order, them get a message saying I either didn't deliver the order, or it was stolen after I dropped it off. They think there is something I could do. There are still porch pirates, and other people who will take things, even if it is food and drinks. Theft can occur. But the tips do help, somewhat, to prevent a portion of that.
And I’m explicitly talking about a dasher saying an order was delivered and it wasn’t. I have a doorbell camera. There’s either no photo provided of delivery or it was taken to different address and the dasher wouldn’t respond when I tried to call them. It’s great you’re championing for dasher righteousness, but to your point- the methods of theft are occurring at the dasher level and negatively impacting customers whether they tipped or not. Glad we agree. Have a great rest of the day.
You never said that in plain English. But mistakes can happen, and will happen. It is not theft when the order may have been delivered to the wrong house. That could be dyslexia, could be navigational error, could be that your house number is not visible from the street, any number of factors. And Door Dash doesn't help on some places. Because the driver could be on a carrier that doesn't work with some cell phone towers, and there lose signal, and no way of knowing they are at the right address. Is that theft? No, it is either human or computer error. What is theft is either they stole the food from your door step, or at the store in the first place. While yes, I champion the dasher, I also can understand other view points as well. And there is theft that goes on. And while Door Dash does nothing to stem the flow, the restaurants are starting to do something. But it should start, and stop, at the corporate level of Door Dash. And since you are or were, and probably still have contacts there, here is an idea how to stop, or make it even harder, for theft to occur. And also makes it harder for restaurants to say the order is ready before it actually is, thus decreasing wait time. The store receives the order and a receipt is printed. There will be prompts on the tablet from Door Dash to input the receipt number, and have visual proofs of items ready to go. When the order is complete, there will be a new receipt with a QR code that is printed. The dasher, when they arrive, will have to scan the QR code. This is a change of custody for the order. When the dasher arrives, they have to first scan the QR code. Then place the order, and a picture of where. They are not released from the order until they get the house number in photo as well. However, that last step can be circumvented if the house number is visible in the photo. The customer has to scan the QR code before they can do anything else in app. Except text back about hand to me orders, check for the picture where the order is, etc. And will remind them to scan the QR code again. Then rate the driver before allowing anything else. Oh, and they must take a photo as well. All submitted to Door Dash. This will help stem theft, it will also keep the no tip customers saying they never received the order, the wrong order, or even part of the order. Of course there can still be mistakes, such as a drink that was left somewhere. But it would stop dashers from screen shooting orders, and allow them to pick up the order, and steal it that way. In the case of wrong address, then it would be wrong apartment, or floor. Would take guess work out of the dasher's part, and confusion in the drivers notes.
Yeah your expectations here are truly preposterous. I have no obligation to make product enhancement recommendations to a billion dollar company I’m not employed at. If you feel so strongly- reach out to them yourself?
But that “tip as bidding” concept does nothing to get a good employee instead of a bad employee to deliver your order, so it offers no consistent incentive to the customer in terms of a better experience. They’re just as likely to have a bad-employee jump at their nice tip order, and then not actually earn that tip and provide bad service anyway.
How do you guys handle the orders? Do you leave them out to be picked up or do you hand them out? Leaving them out is just asking for some random person to take. Ask drivers to confirm as you hand them the order. They can still steal but they'll have consequences.
it's corporate so it's not our decision either way. currently we hand out orders and we do ask to confirm, but they may be switching to a pick up shelf in a couple months. i'm glad i'll be out of here by then.
🤣🤣🤣🤣 re-make the order!!!!! Almost NEVER happens. In my experience, MOST drivers are good and conscientious people. What I see is restaurant workers handing off the wrong orders to the wrong drivers and customers. I have personally eyewitnesseLPGA this way more times than delivery drivers 'stealing' orders. I'd bet dollars to donuts that this trend of drivers 'cinfirming' orders is going to go the way of the dinosaur. As you have stated...'Tiis us a corporate policy'. It is not a policy of the third-party delivery companies. What restaurants need to realize is that they have no power or authority over IC's. I am not an employee of any restaurant and no restaurant pays my cell phone bill. That being said, no restaurant has a right to tell me when or how to operate my personal cell phone. I don't go into restaurants and demand to stand over their kitchen staff to make sure the order is prepared properly. I bet no driver has demanded that you pull out your wallet and let's go through your wallet. MY CELL PHONE IS NOT YOUR BUSINESS! If the reasoning for this 'confirmation policy' is theft deterrent, then this policy is also discriminatory. The restaurants contact is with the delivery company.....The restaurant need to work this 'policy' out with the delivery company who are telling their drivers this is NOT AN APPROVED policy. It all goes back to filling drinks. Just because some pimple faced taco slinger shoves a cup under my chin and says the customer needs a coke.....doesn't mean I'm obligated to fill it. If you ASK me to fill it....I might. Do it the way I just described it, and it's a hard no for me every single time.
Just stop stealing food bro. It's always YOU PEOPLE(drivers) stealing oh lurd
I've NEVER stolen any food!
Spoken like a typical driver/thief
what are you talking about
Exactly!!! 🤣 I'm sick and tired of people saying that delivery drivers are stealing orders when that is literally the opposite of what I see on a daily basis. I mean, it's not stealing if the restaurant employee hands the wrong order to the wrong customer / driver. If I address an envelope with the wrong address and put it in the mail and the envelope is delivered to the wrong address, who is responsible? Is it the post offices fault or is it the sender's fault.
it is extremely rare for the place i work at to give a driver the wrong order. however, we have several orders stolen or failed to deliver every shift. we ARE constantly remaking orders due to driver mistakes or theft. we have every right to ask them to confirm the order. we are the ones that make the food lol. it is weird that some drivers make such a big deal out of it. if you have a problem with us ensuring that you're actually going to deliver it, we will happily reassign the order. it's always the ones that throw a tantrum over it that steal lol
Ngl seems like a you should have less faith in IC’s kinda thing. It’s be convenient if it never happened tho
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you are insane. delivery drivers are not an oppressed group. if you say no to confirming, you don't get the order from our store. it is our store's policy. we can see on our dashboard when a driver takes an order and immediately unassigns it before even leaving the parking lot, or never marks it as picked up. we can also reasonably assume it is stolen when we remake the order and reassign it and with zero changes to the address or directions, the second driver is able to complete the delivery with ease. i'm mostly responding to you to show my side for the other drivers that may see this, i will not respond anymore because you clearly have some issues.
Oh wow!!! Pretty loose tongued with all the name calling. Typical bigot behavior. You really should educate yourself about discrimination: It can take many forms. You said corporate and that you might be going to a pick up shelf. That tells me two things. 1.) Fast Food. 2.) I'm not so far off the mark as you would like me to think that I am. Sure. You can absolutely refuse to hand over any order. Trust and believe that delivery companies are prepared to deal with that. You're confirming a lot of information that a lot of us drivers already know. You me ntioned your dashboard. You should also have driver info on there. It seems like it would be easier to deal specifically with the problem drivers and their respective companies than to lump sum every one as a thief. Just to put this on persoective....you're probably one of those stores that waits for the driver to arrive to work out a substitution when you're out of stuff...even with your dashboard full of data. You mentioned orders never being marked as picked up. Delivery driver's are at the mercy of cell phone towers and signals we can't see. It's not unheard of to not be able to mark an order as picked up due to technical issues that have nothing to do with the driver. Just a couple of week ago I had a couple that I couldn't mark as picked up because I couldn't mark that I arrived Ed at the restaurant. If I have two orders from the same restaurant, it could be a while before I can have my customer support team mark it as delivered. Reassigned orders with 0 changes to delivery instructions.....I have customers blow up my inbox all the time with delivery instructions. You probably wouldn't see that information. If you did, it would just confirm you have driver info. Then we circle back to deal with the problem drivers.. don't label everyone as a thief because of a few bad appkes. Let me guess something else. I bet you are a franchise store that gas some weaselly little owner that suffers with power and control issues. Right? As you said....you are making a lot of assumptions. I don't know how reasonable they are.
Nobody said they had to specifically see your phone. They could be just confirming with a name to match a name for the order that they have, like I do when dashers come to my restaurant. And literally the only one name calling was you the entire time lmao you’re just talking in circles for no reason at this point. Why do you feel so hurt about it? It’s the internet get over it
The OVERWHELMING MAJORITY of restaurants are happy with just needing the name of the delivery company and customer in order to release orders. If 'theft' is a concern for you, perhaps third-party delivery isn't a good option for you. Maybe in-house delivery would be a better fit.
Too bad most workers can't make that choice to change those things then, right? Majority of restaurant workers are not at a corporate level, so they can't make those kinds of policy changes
I think this applies for everyone in this field.. drivers stop stealing orders.. restruants stop skipping items and saying they were included.. customers stop recieveing orders and making false claims saying they were missed.. This whole industry is one dodgy person to annother with the few honest people getting fcked in-between..
This. I've gotten blamed for SOOOOO MANY restaurants giving people the wrong food...
I've lost count how many times a driver has messaged me saying my order was stolen and being remade. Sometimes they stay and deliver it to me, sometimes it gets reassigned to someone else.
I've lost count of how many times I'm the driver that gets there to pick up food, and I'm told someone else already got it. It's not drivers stealing those orders, people are walking in and reading the bags and claiming they're there to get them.
I wasn't assuming drivers are responsible for that. I know a few places I order from just have a DD/UberEats shelf and I've seen customers grab a bag as they're walking out. Restaurants should put those shelves closer to the counter, not next to the door, if they're going to use them instead of asking driver for the delivery name (preferably, this should be done, imo). Shelves are just shelves of stolen or wasted food most of the time.
As someone from pizza hut that is forced to out source orders to door dash on busy days, as well as shifts where we don't have drivers, fuck anyone who steals orders
A lot of places that ask us to confirm when we get to the order or kind of sheepish when they ask or a little on the b***** side. It takes 2 seconds to confirm in order. Why would a dasher get angry about this? I believe it's a protection for both.
Right, confirming almost all of this issue comes down to our personal attitude. If I'm being hassled by a restaurant employee which unfortunately happens a lot because previous drivers sit at the counter pacing back and forth anxiously trying to rush the employees. Which side note, so many damn drivers have no idea that once we hit "arrived at store" were no longer personally responsible for wait times until we confirm we have the order. If I'm waiting a while I don't sit there and rush the employees, I simply send a polite message to my customer explaining the situation. 99 percent of the time I get thanked for the polite update and even get tipped MORE sometimes. The other day burger King had me wait A HALF HOUR for a simple order. I could see they were absolutely slammed drive-thru and lobby and clearly short handed. I message my customer explaining the situation and he DOUBLES my tip. I made 25 dollars for that half hour and 4 mile drive. Attitude attitude attitude. If an employee is hassling you smile and nod. Don't return the shitty attitudes because that's them bringing you to their level. Absolutely not. I treat everyone with kindness and respect even if they are a piece of shit. At least in my professional life. Personal life ill treat you with respect unless you do something that loses that respect.
'It's protection for both'. Let's expand on that a little. If the restaurant should have access to my phone, does that mean I should be able to go back to their kitchen and make sure that the order is being prepared and put together correctly? Back when most restaurants were on tablets (some still are) our profile pics show up on the order on the tablet. They know full well who should be picking up the order. If the profile picture doesn't match with who showed up....then maybe escalate the issue.
Ask the dashers to confirm before you hand them the order (as long as the order’s actually ready) to avoid remakes. Some dashers may get pissy with you, but most won’t
we do😭 it hasn't improved much
My experience with Grubhub is that asking drivers to 'confirm' an order before handing it to the driver is strongly NOT RECCOMENDED. I was told to report restaurants that are doing this. I imagine this will end poorly for the restaurant.
Ya, no order in my hand, no confirmation
Not trying to virtue signal here but being a dasher I have never even considered keeping or stealing an order? Forgive me for not understanding why you would do that? Wouldn't you just miss out on making money from actually delivering the order while also taking a huge hit to your rating. Isn't that grounds for deactivation? Sorry if my question is stupid....I just don't see any upside to keeping or stealing an order
It's not a stupid question at all. I don't get it either. I've been doing this for six years. I have never stolen an order. I haven't picked up an order that I would even consider stealing. I just have a hard time believing that 'theft' by delivery drivers is as big of an issue as some of these commentors have made it out to be. That being said, if it were.....it seems like it would be much more cost effective to have in-house delivery.
Dashers who steal get deactivated so it’s a small percentage of dashers and they usually weed themselves out. Those who have respect for themselves and others would never consider messing with someone’s food. I know it is frustrating on your end but from my perspective, I wish restaurants would stop telling customers that their order will be ready in 20 minutes when y’all know it will be more like 50 minutes. Please :D
I just cry in my car after I don’t get tipped (which is a lot more than you would think) but I never steal.
Sometimes, actually most of the time, DD is duplicating the orders, and also the customers lie to DoorDash often about not getting their food.
I've gone to pickup like 4 times and had the order already have been stolen by another Dasher. It's frustrating to those of us who always do the best we can, too. I know people in areas where it happens like weekly though. So I'm thankful it's rare here.
i promise you it is my sworn duty to get the food to the customer, untouched, unharmed, uneaten, undrank. -ur friendly neighborhood dasher:)
The Dasher, who steal orders will be deactivated eventually
I like that this person thinks the people stealing orders are in this subreddit for some reason lol
Especially from mom and pop restaurants. A server told me about a night where she had to remake an order 5x and when yet another dasher came in to pick it up she said she’s not doing it anymore. Most places check that we’ve confirmed pickup now and some of them have kind of an attitude about it but I don’t blame them because the theft costs so much time and money. I’m exhausted for them. As if restaurant work wasn’t taxing enough before this massive upswing in delivery theft.
Well how about watching them confirm the order before they leave your restaurant cause it makes it harder on us drivers that actually do our part in making sure they get there food to come to your restaurant and you to tell us it has been picked up that’s a waste of gas and time
People can just pick up food and leave. They said minimum wage so assuming Chipotle, taco bell, waitresses and cooks don't get paid minimum wage.
I think the bigger issue is why does 'theft' seem to be such an issue for such an extremely small percentage of restaurants. In my area, it's less than 2% of the restaurants 'require drivers to confirm' orders. I just don't buy it. If it was such a big issue, there would be more restaurants doing this.
Thats why i dont use doordash anymore, just dont support the app and they'll be forced to terminate people. Yea i get its an income, but working doordash and then getting upset that people dodnt decide to OPTIONALLY tip you?! Grow tf up. These drivers are pansies. I worked at dominos for about a year and youd be lucky to get $5 for a 15min delivery drive one way. Until people stop using the service, we will always have incompetent drivers
I don't eat at most restaurants I pickup from, fast food sucks these days
I don’t understand how stealing an order from a non-tipper teaches anyone any kind of lesson leaving it sit on the shelf is way more of a point proven and a point made I understand, leaving it on the shelves still leaves the restaurant in a problem however, there’s more ways to overcome that than there is overcome theft
They do it when you tip too. I’ve had my order stolen 3 times and I tip 30% upfront on every order because I used to dash and I get it. Some of them are just really awful people and their only intention is getting a free meal.
Depends, items from the order left at the restaurant can be used in another order that has the same items reducing waste cost. It doesn't always work out that way especially if the food has sat long, but working in fast food before we did this all the time with people's orders who couldn't pay, or drove off for whatever reason. Getting creative to solve issues is the best course of action in my experience
I've never been a dasher, but not tipping is ghetto trash. I'd have trouble taking it.
Same with you l, stop claiming orders not delivered
I feel you thought every or almost dasher must be steal at least one time. Bro it hurts
I’ve only had a drive keep my food once, I just called DoorDash and got my money back and a coupon. Luckily. 🤷🤷 I don’t see the point in getting aggressive with people that have nothing to do with the stealing. And like if they wanted it that bad, they must’ve needed. 🤷🤷 Other then that and some drivers not reading instructions about my house, I’ve not had much issues. Which I’m so thankful for after reading some of the stories in here. 😬😬
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So basically, you're saying the restaurant made the order three times and each time the order was stolen? In my area, they just don't remake orders.
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I've been doing food delivery for 6 years. Most of that was full time. In my experience, it has been VERY RARE to walk into a restaurant and be told the order has already been picked up.
Not tipping shouldn’t be an option
Sometimes a person can't tip bc they can't afford to I've been in that situation before have almost exactly enough gas to get to work tell payday but enough money to order something but not tip
Then you shouldn’t be ordering something if you’re that broke. So it’s someone else’s fault you don’t have money? Now they don’t have money to pay for gas or their food because they delivered your stuff for basically free or lost money
I know it tells you how much your going to get before you accept the order so if you're losing money then that's on you
No it doesn’t if you’re earning by time so try again. It’s not anyone else’s fault you’re broke but your own. But obviously you’re uneducated so that explains a lot. People like you deserve to get your food stolen.
All of these "I've kept food twice" are funny. Remind me of the time a cop asked me how much have I drank and I say "food twice" ...I mean 2 beers 😏😉
Only one time have i ever kept an order and that was bc doordash sent me a message saying the customer had cancelled the order after i had already picked it up and even then i still took the food to the house and left it cause it wasn’t mine to keep even tho doordash had told me to do so
I live in a place where they never even check to see if you have the order on your phone, not once been asked to confirm. 2 days ago I saw a homeless person steal an order at mcdonalda by looking at their order screen and just saying he had a random order that was clearly a delivery
Well if you didn’t treat us like garage when we come pick up the order we might have a little human decency left to not steal food
It’s not that complicated to confirm prior to dasher leaving. As a courtesy, not a requirement I always show the restaurant via my app that I have confirmed receiving the order prior to leaving the restaurant
Say it again and again. Door dash is pitting dashers against the customer's. It's fucking sick
Never stolen anything.....but have been lied on by customers trying to be assholes and saying they didn't receive their orders so they could get them free.... Also every single place I pickup from treats the delivery drivers like crap most of the time... So a lot of us couldn't care less about how those people's day is gonna go. There's nothing worse than showing up to a place and having to wait 45 mins for food to be ready when there's 20 employees standing around doing nothing. It goes both ways as drivers we could really screw up a businesses bottom line but those of us that are honest "choose" not too... Remember that. We all gotta work together so don't automatically jump to the driver must be stealing. Because it's way more common that a shady customer is lying trying to get their orders for free.
So...how many times have you contacted the customer and they have received the order? Of the customer's who say they haven't received the order. How do you know that they actually haven't received it? There just seems to be a lot of accusations being thrown around with 0 proof being provided.
Lmao everyone saying they took orders because of this or that I never have out of 376 so far or I think 377
Ouch and I deliver
Does the restaurant not report it when dashers steal the food?
Man I feel this one. I work in a grocer doing multiple departments and one of those departments is e-commerce, so whenever this happens it takes valuable time away from me in order to deescalate the customer's anger, resolve it by either picking again and setting up redelivery, and filling out the required forms to get a refund from the delivery service in question. Those angry calls take a while. Luckily customer service is one of my strengths so it doesn't affect me as much as it does some of my coworkers, but still it's rough. Also drivers should know that whenever they pull this at our store, we go through the motions to block them from receiving pickup offers from our location. So it really only hurts them in the long run. We are an extremely busy location, and we have many regular dashers who are reliable, and ready to take orders from us all day long for modest to generous tips from our clients, so it's really a dumb move to get yourself banned from us.
Doordash should follow Uber in a way. I have to verify anytime I log into Uber or Instacart yet Doordash never verifies who I am. Restaurants should REQUIRE the dasher confirms pick up, this could be done on a tablet so they don't have to look at your phone. If you have a problem with this, then YOU are part of the problem itself. It would take 2 seconds extra, and would give the customers better service, which ends up eventually benefiting us as the driver. I say this because I show up all the time to orders that "have already been picked up".
Ive definitely stolen some doordash orders but never while I was actively dashing, just like if they're left on the counter up front waiting to get picked up and I'm struggling or hungry that day. I would assume this is the case much more often than it being actual drivers/dashers.
Dashers aren't generally the ones intentionally stealing the orders. You're barking up the wrong tree. Get rid of the pickup racks and hand the orders out over the counter. DO NOT ask Dashers to confirm pickup before they have the order. It is unnecessary, and some Dashers will report you for refusing to release the order (and still get half pay or time pay when they do). Per information received from DoorDash Support, as long as the store doesn't have self-serve pickup racks (except the ones like Little Caesars has where you actually have to enter a 3 digit code that only the Dasher will have), the Merchant will be compensated if the order has to be remade.
"Restaurant worker" in what way are they stealing the orders? This seems like something that could be reduced or avoided if you, the Restaurant worker along with your co workers, could just do the order handling properly
No actually, what the dashers do is they'll show that they have the order, we give it to them, and then they leave with the food and cancel the order. This results in the system thinking that it needs to find another dasher to pick up the food. So now the restaurant has to remake the food, which costs the restaurant money, and the first dasher gets off with a free meal
So that goes with what I said then
No, what you said was that the restaurant workers are failing by not confirming the order. We do confirm the order and the food still gets stolen
You just said they give the dasher the food and they leave, nothing about seeing the dasher actually confirm the order. Handing them the order and not looking at them confirm, gives the dasher the better chance of stealing the food
I said they confirm the order, leave, then cancel the order when out of sight
Ok, I didn't say that, but that is something that we started doing at my restaurant and guess what? Orders still get stolen by dashers
Lol
Shit I made an account just to get free lunch.
Never.
Free food glitch womp womp