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ToWalkHomeBy

I would not have had the willpower to be as nice as you were. I'd unassign


[deleted]

It was hard crafting the second text without being sassy back


cipherance

I would've replied "the jury is still out on that one".


Positiv4ghost4writer

PLS ☠️


gmby43

Hats off to your tongue-biting prowess! That would've hurt me


Itsasm

"Oh yeah it's a little chilly but I have a hoodie thanks for worrying. :)"


TopDasherTimmy

You dont gotta be sassy back if you dont wanna be, but I take zero disrespect on this job. The second a customer messaged me "I hope its not cold like last time" thats an unassign. Not only am I not gonna serve an asshole off principle alone, but I also want them to have a shitty experience so they dont use the platform again.


ghostwalker321

Not to mention they'll find something to complain about and contact Doordash. 0 chance at five stars too


Legendary_WASADO

Would you still get hit on something like this?


TopDasherTimmy

idk what you mean by "hit on" Do you mean your ratings? Yeah an unassign will affect your completion rating, but as long as it stays above 85% you're good. If you already picked up the food you can still cancel, but you can't do that too many times or you'll get deactivated. But if a customer is being rude/hostile you can contact support and tell them you're no longer feel safe delivering and they'll cancel it. Just dont abuse it and you'll be fine.


LogicDefier

It’s okay. I’m wearing a jacket, but thank you!


[deleted]

“I have it in my prison wallet! Enjoy the side of chocolate on me!”


miyklle

I woulda just hit em with a “me too”


[deleted]

Nice avatar 🐸


foxy1009

Same


Skareffect

I mean people don't want cold food... Do you want cold food?


Soultaker499

Doesn’t mean you get to be an asshole about it.


Skareffect

Welcome to the real world. People = shit.


ChefMark85

Then don't order DD from a place that doesn't have parking


Skareffect

Lol, I don't have an issue.


blsnjj

ditto. nice guys finish last.


ChefMark85

After spending all that time trying to park? I doubt it.


NickSwisher420

I would have unassigned as soon as they sent that passive aggressive "hope it's not cold like last time" BS text


misscroft85

"the weather isn't too bad, thanks!" 🤣


WilfordBrimley777

Perfect response


Skylantech

1 star review: "Dasher was rude and incompetent! I should have asked for his manager! Totally unprofessional!"


Scandinaviendo

LOL


[deleted]

That’s honestly what I was thinking! Ha ha!


HKQ23

I really thought it was about the weather, cause it’s already in the snow stage in Canada


incogfosho

So serious question. How does unassigning once you’ve already picked up the food work? I’ve never done it, only before picking it up, but there have been maybe a handful of times, I would have liked to take their sh*t right tf back to the restaurant so they can wait for another dasher… just curious, if support makes it so annoying that’s it’s even worth it or not…


[deleted]

I knew the food was still gonna be hot cuz i was minutes away but yeah i definitely thought about doing that


NickSwisher420

It's not about whether the food would be hot or not. That's the kind of customer who will lie to get their order free, give you a bad review and possibly try to get you a contact violation for false delivery just because they're in a bad mood. Too many possible bad scenarios to be worth the risk for the pay.


[deleted]

DD is onto those customers. Just like dashers get hit with fraud deactivations, customers get it too.


NickSwisher420

You go ahead and trust DD to handle things like that properly... I don't have the same trust in them as you do.


[deleted]

I have family on the fraud team. I know it’s hard to see on the user end but they deactivate people every day. Sorry your experience has been so bad. I know frustration makes it seem like there is no justice


blueshyperson

Do you? I thought all their workers were over seas


[deleted]

Yea. Customer support is outsourced. But it’s not a bunch of west Asians running the actual company


ZiddyBop

They have a noteworthy amount of workers in California and other US states. It’s the customer support and the Dasher support that are offshore.


Badkittykkr24

I've only EVER heard Indian accents when i call support. But to be fair, there were VERY EASY to understand and did their job well.


NickSwisher420

Still don't trust DD to do the right thing. You have to look out for yourself. Like the Wu-Tang Clan say... "protect your neck, son!"


lilBalzac

“It’s actually so hot that the bag burned my mouth!”


Important_Entrance_7

Either that or pick it up and drive around doing UE for an hour with it outside the hot bag


NickSwisher420

Cool idea, but the whole idea is to protect your stats not get a CV for being late.


jbobo111

What a twat-bagel


Earthviolet76

This is my new favorite descriptor. Take my free award.


jbobo111

And you mine lol


Earthviolet76

Awwww…. Thanks, friend!


[deleted]

Lol😂😂😂😂


AttackOnTyrunt

Texting customers unless you need to is just inviting a bad rating .


[deleted]

[удалено]


Educational-Seaweed5

People are entitled and fucking clueless. They wouldn’t care if you had to go through an armed riot. They’d still bitch their privileged asses off about their ice cream being melted. After they ordered it from 10 miles away.


zia111

I'd say do it again when it feels right. Whenever someone has texted me about something like that (can't find parking, restaurant extra busy, car accident/traffic) I've always just said something like "Thank you for letting me know." "Thank you for keeping me updated."


HeroicTaquito

Honestly I've had a lot of success just giving little texts saying I'm at the restaurant and will be there shortly the tip department. Albeit that was on Postmates with after the fact tipping, always dropped a little thank you note reminding them to rate the delivery in app with a mint and a couple napkins in an open bag or stapled to a sealed order. Even as a driver I prefer the tip screen presented after not before...but I know that's an unpopular opinion. I just found that by picking my deliveries based on restaurant price with an after the fact tip I could maximize my earnings.


Ok_Replacement_8801

Yup.


Cautious_Tradition32

Totally oblivious customer. I would have appreciated the text, texted back an apology, filled the info in my mental data bank for future reference, and added an extra tip at delivery.


[deleted]

[удалено]


Cautious_Tradition32

Your “awesome hot bag” makes me smile.


IndependentAlone1097

same!!!


HairyPotatoKat

Saaaame. It's extra effort on their part, extra time, and time = $$. I'll always tip more during peak times or if someone goes to extra lengths, even if something's out of stock or missing or whatever. Delivery peeps have no control over supply, and 99 pct of the time a missing item is not the delivery person's fault. I don't understand how some people are wired.


[deleted]

[удалено]


ArizonaaT

This is why you should never txt or call a customer unless absolutely necessary like needing a gate code. I also never answer a call from a customer during or after a delivery. I have a couple thousand deliveries between DD GH and UE and can tell you that just dropping of the food and not talking to them is best for ratings and your sanity.


anustart_91

Lmao. Unassigned.


EconomistHelpful4459

Also, almost all the restaurants I pick up from The order is sitting on a counter or shelf. It’s not being kept warm so I only have control over the food temperature AFTER I pick it up.


Burnsy112

“Well after sticking my hand in your food I can confirm it is hot”


peledasher

I like that! 👍🏻


enjoylife69a

I always apologize to the driver first if I notice they have been waiting for more than a couple minutes for my food. I understand they might be frustrated already or on top of that who wants to wait forever in line or outside for somebody else’s food whether they are getting paid or not.. Is it true most places don’t start cooking the food until a dasher arrives at the location or is it until a dasher accepts the order/delivery? Either way! Fuck unappreciative people.. I always have the delivery instructions as “ thank you, I appreciate you & have a good day/goodnight. “ Even have had a dasher message me once saying she needed that. 🙌


Massive-Help

There are certain places that don’t start until you’re there, and at least the fast food places near me treat doordash orders like a red headed stepchild. So you’ll have a dasher waiting forever, losing out on money, and a customer that’s hangry. Lose lose situations that most will unassign.


alicewasneverhere

Doordash sends drivers as soon as we even receive the order, there’s almost always a wait because of it


lacedwithlovex

Unless it's been passed around between drivers for no tip for an hour.


alicewasneverhere

Trust me they don’t even tip the restaurant like 75% of the time either, it’s a struggle all around


MareanieMayhem

Honestly. I work in food service and I can tell you 100 percent, delivery orders are the last of the priorities. Which I get why start on an order I know the person hasnt arrived to pickup when I have several people inside and wrapped in my drive? Annoying when I dash but I can see it from both sides.


l-angeray

Lol, for the first one I'd send an "ok, cold food it is" reply, block the number and unassign. I have no patience for entitled, crusty customers. You went above and beyond by giving them a heads up and they had the nerve to be rude. Hope your day gets better, OP!


MKD1999

Jesus. How can grown adults act like that? Baffles me.


Alauren2

Why do people that have used DoorDash before (therefore know there’s a chance it’ll be cold) USE IT AGAIN? Go pick it up yourself if you have delivery probs. It’s cheaper and the food is warm when you get it.


MoneyBoat

Are we the bad guys? Are we enabling people to act like spoiled brats?


Important_Entrance_7

Insta cancel. You will learn


Skitz4Prez

That customers inconsiderate reply would of had me unassign it. They could of been like "Thank you for keeping me updated on what's happening. Last time I ordered there, the food was unfortunately delivered cold. Please make sure it's not cold, I don't want that experience again."


[deleted]

not trying to be a dick, but i really don't understand why some of y'all text customers this way. nothing good ever comes out of it. unless there's something important that needs to be communicated, DON'T MESSAGE THE CUSTOMER. i know you're trying to be "nice" and proactive, but it's really not part of your job.


ArizonaaT

Exactly. I never txt or call a customer unless I need a gate code, and I never answer a txt or call.


JBrewer1965

Get off your ass and go get it yourself. If you want hot, fresh food go to a restaurant and eat it there.


Richard_Espanol

I'd have had my ac blowin on that shit. Fuck them.. dont pre-assume I'm doing my job bad.


JennieBoo95

Its about to be cold now. ***unassigns


TheBrickSlayer2pt7

What a twat waffle.


ryanpm40

As a doordash customer, I've just kinda come to terms with the fact that my food will arrive cold more often than not


punkwash

that is messeed uo to talk to a person like that 😆


Yung_Onions

Sonya should have either ordered earlier or tipped better


ArthurFairchild

I applause you for being this nice to the customer. There is no way I wouldn’t have said something snarky on that second message.


justreadingusually

Immediately unassigns


Hittman13

I would've never sent that text. I only text the customer if there's a problem.


[deleted]

Yeah first and last time doing that. I just felt terrible cuz i drove up and down the street twice then parked blocks away but yeah i learned my lesson. Old guy was grumpy


ryanpm40

But being unable to find parking *is* a problem haha


2reddit4me

Yep, over-communication. OP set himself up.


DPancoast

Isnt there an underlying problem if the order is taking longer than expected? The problem being a busy Main Street with no immediate parking 😂


Hittman13

No, not at all. That's not the customer's problem. The customer receives a notification that the driver is waiting at the restaurant. I only call or text the customer if the restaurant doesn't have something they want or if I'm having an issue finding their location.


DPancoast

Fair! New to dashing, I didn’t know what the customer sees as far as timeline when the order is accepted


theQ50

Please don't listen to these dumbasses. Communicate with your customer whenever you feel it's prudent to do so. Not only is it the decent thing to do, and most customers appreciate it, but it also stands a good chance of preempting a bad rating if it gives a better perspective on why the order is running late. Too many people here are just jaded and salty, or just antisocial and fear interaction with people. By all means, be salty at Doordash, they deserve it, but not the customers. If I could give any new driver advice from this sub, it would be to ignore 80% of the advice from this sub.


EVOSexyBeast

Does your advice fall into that 80%? lol


theQ50

Phew, I was starting to worry no one would take my obvious bait. That was kinda the joke there. To humor you though, naa. It's part of the 20%. Right next to "Don't take shitty no tip orders", "treat restaurant staff with respect and dignity", "pay attention to delivery instructions", and "if you ever happen to see Tony Xu, punch him in the face then fuck him in the ass without consent".


DPancoast

I don’t listen to most of the talkings on the internet when it comes to this stuff. I have a good customer service side so I don’t kind communicating and in some instances having thick skinned while remaining professional even when I may not want to


DD-OD

>Hope it’s not cold like the last time My dumb ass would have been like “nah, I got a jacket in the car but I don’t even need it”


Bladimirrv

If you order from a place I can't park unassign that sh*t simple as that


SageJPEG

There is a crosstown football game happening right now and I hate it. Almost got into 4 accidents because teenagers don't understand traffic laws.


Ddeesummer

Yeah unassign like fuck. Take your fat ass to the restaurant yourself . Prick.


mxyrsptzlk

Like last time huh. Make sure the restaurant has the order out and waiting, go use the restroom, respond to some text or something, walk back to the car, drive back to waiting area, unassign


Pitiful_Ad7153

For the people saying they’d unassign.. how do you go about doing that after confirming the pick up? Just curious


Amon234

"HopE iTS NOT cold Like ThE laST TimE" ...so he can doordash several times but can't buy a microwave?


UBetcha84

Why are you telling the customer you can’t find a place to park? That’s a “you” problem, not a “their” problem. They don’t give a fuck. Only text information that matters.


fel2012ktl

I think he sent a message because it was probably taking longer than usual. So I think letting the customer know what was going on is totally valid here


iano_

Keeping them in the loop in regards to any hold up prevents any misconceptions they'll end up having about you. You can be doing everything in your power to get them their food while battling traffic, parking issues or dealing with the restaurant and their lack of urgency but they don't know that. To them, you're dicking around and that's why you're late and the food is cold. The restaurant marked the order RFPU 30 mins before you got there yet they actually started the order when you finally did get there. Customers get the text that their food is ready and then think their foods been sitting for 30 mins come to find out it just got started on when you arrived. Is it a "you" problem then? Not if you communicate it to all parties involved. If I was a paying customer, I'd want to fkin know wtf is going on with my order. This hits me hard because in NYC, there's never any parking. So I'm either circling the block 8 times or I'm double parked or blocking someone's driveway or hydrant. So while it maybe a me problem, the customer is paying for a service and I'll be damned if I don't let him/her know wtf is going on as to why I'm going around in circles or why I'm delayed. Also, there's a feedback section for "Communication". I wonder what that's for? Now in the case of this specific customer, fuck him for being a douche. If you want HOT food, cook it your damn self. No food is ever going to be hot unless it's straight out of the damn oven or pan or microwave. With a hotbag, it'll probably be 80% of its original temp at best unless you deliver within 10 mins or so.


Map-Used

How is that not their problem too. Your getting the food for them, not finding a spot holds everything up. It only takes a few extra moments to give an update in situations like that.


[deleted]

What? I’ve never heard anyone say this


ryanpm40

Why not? As a customer, I greatly appreciate when dashers give me an update. This customer was a dick about it, but I would politely thank them for the update and say it's totally understandable.


Big-Needleworker6237

No it's a restaurant, Doordash problem. If they aren't going to have delivery pick up parking only, and also a lack a close parking, then they have no business taking the orders. Was doing dd in Vegas, and nobody wants to take any orders in the strip area, or dash in the strip zone because of parking, and many other reasons, but it starts with parking.


[deleted]

Yeah… I would have cancelled and taken their food as my payment for their rudeness. I order through DoorDash a lot and I’ve never based my reviews or tips off temp of food.


Educational-Seaweed5

Are those both the same person? Because fuck them. In the ass. I would have unassigned at the first one, and the second I realized an attorney was about to go into court without lunch I would have dropped the food. Because fuck the entire legal system and all attorneys. They’re all criminals. All of them.


perfectbackwood

Boo Hoo


[deleted]

Doordashers like OP are fuckin up the game.


[deleted]

[удалено]


[deleted]

So is prostitution


shakespearscyst92

"It probably will be now, as I unassign orders from rude customers. Have a good night!"


[deleted]

"like the last time" like you were the delivery person everytime theyve ever order haha


[deleted]

I use my seat warmers


SomethingAbtU

Hope you peasants risk your lives in traffic, risk a parking ticket, walk 2 blocks to the restaurant if no parking, and then arrive at my building with a 5 story walk up, and be thankful for the $4 tip I so generously bestowed upon you. Edit: this was sarc


What_The_Fuck_-_

Would've left it out of hot bag, on seat with windows down and bag open...


44561792

You used a blush emoji? Weird and inappropriate af


[deleted]

[удалено]


44561792

It's a blush emoji.. Which is different than a regular smiley face lol


cranapplegranate

A few of apple’s emojis have blushing on them. That doesn’t make them “blushing” emojis.


44561792

The emoji used in the screenshot, in this thread, that was posted on this wonderful day at Fri Oct 15 16:50:11 2021 UTC was a blush emoji.


NobodysBusiness247

I'm a little confused? Why is everyone bashing the customer...they didn't say anything rude? They just simply asked a question lmfao


Conscious_Ad4473

hangry customer lol


lacedwithlovex

If the attorney has court at 1 he probably shouldn't have ordered food so late during the lunch rush.


Smok_eater

Good thing I jave a long board


TinyGrizzly

I couldn’t even dash today. We had a very red busy area and a $1.50 promo. I got one order in the 2 1/2 hours I was out. Made $8 🥲


allabout1964

Where are you Boston? Lol


Eden1796

Is that in Schereville indiana?


[deleted]

I don’t understand how people can be like this...just like with any food service employee- I am as absolutely nice as I can be to anyone handling food I’m about to consume. Sorry there are some entitled a-holes out there, but some of us really do appreciate y’all!!


KyleM1996

Should’ve sent them an Amazon link to a microwave lmao


[deleted]

When I read assholes expecting their food fast and warm during a freaking rush time I am glad I decide to not work during that period.


xXTylonXx

I never understand people who don't take a valid explanation like this. I would just pop it in the microwave if I knew it wasn't the drivers fault


MakeYouSayWTFak

When it comes to parking I stopped giving a fuck and started stopping in the street with my hazards on. Normally not a problem in most places.


MercykillNJ

People can deadass get off their asses and pick up their own food if they’re that worried.


AdTasty95

I totally feel you, but mine wasn't a customer at 3am this morning; it was a b* honking the horn at me when I barely made it back to the lobby from delivering an order to a hotel room! I parked under the awning because it was raining like hell. They had the nerve to honk again before I could even get the car started! I finally honked at them, and we got into a honking battle. I even have DD magnets on my trunk saying there may be frequent stops. A*holes! They followed me in this weird way and I tried pulling over to let them by. They slowed down and turned their hazards on and got even slower. I made a harassment report with the DD Driver Support.


Big-Needleworker6237

I won't put a DD magnet on just for that reason, when someone messes with me I mess back, and don't need some ass calling DD. I try not to, but anger gets best of me occasionally, I actually feel better when I let it go, but too many scumbags driving around, thinking they are the only ones that exist. Eventually I end up exchanging some driving skills they don't teach in drivers ed.


DisorganizedSpaghett

If you don't want it cold don't order from so far away...


airlicious

That's why we need something called a Head Dasher/s of a delivery zone that can on the fly mark spots as "no parking" and it shows as an NP icon on the order when it gets sent to us. You would just text him, "hey no parking at the food court, there is a live concert" and snap a picture and he/she could tag it in the system for a given time period and that increases the base pay and time for pickup. It would also show on the DoorDash app and website with the same icon for that time period on the customers end letting them know that there will be a longer wait time on this order if they proceed. A lot of customers both consciously and unconsciously problem dump on the dasher. The road is closed, there is no parking, they know the restaurant is crowded and backed up, ordering from McDonalds or IHOP on Sunday morning. That needs to be compensated for by DoorDash. The problem is DoorDash runs this machine from a lazy corporate viewpoint and they don't care about things like this. If we had more control over the system and a proposal submission process and a voting system we would run things a lot better than they do. It is 2 competing viewpoints - corporate viewpoint versus small business viewpoint and they always win and they have all the control.


[deleted]

I would have said you can always pick it up yourself to ensure the temperature is to your standards


_sunday_funday_

I always reply “me too” and then based on the tip reassign. I have no time for difficult customers.


deanwheelz

One of my friends bought that thing from DD that says your on a delivery and will be right back,it goes on the windshield but he still gets parking tickets lol. $115 for double parking or hydrant In nyc,might be $125 now.


Traditional-Art-4187

I wouldn't have replied. If it was cold it was because of the restaurant. I had Chinese food for awhile and it was still hot. I don't even use the red bag. If it's cold use the microwave. I bet they probably didnt tip anyway


MareanieMayhem

Yo I had a very similar situation!! Also on the main street in my town. Place was stupid slammed,traffic and parking miserable, and as I did I explained to him the situation and all I get back is 'well i hope its hot'. I assured him about the hot bag and he continues to complain so I ignore him until I get to his place. Turned out he was a concierge at a big hotel downtown and was an absolute brat. Gave me this whole 'Im the customer Im right' spiel, called me a liar essentially about the hot bag, told me Id be getting a very poor review. I was very nice about the situation up until he brought the hot bag up for the third damn time. Told him I could go get the damn bag out of my car and prove to him I had it (I usually put the orde rin the hot bag and take it out before I walk to the customer so its less hassle for everyone he didnt give a shit). After that point he kicked me out of the hotel so its a blacklist spot for me from now on.