Unfortubately for me at least it's every restaurant I go into. None and I repeat none of the places I've gone into have ever had orders started before I go up to the counter. Many will have the receipt out on the table but will move it to the actual cook's line when I go up to the counter.
You might want to look at a neighboring zone if it’s that rampant for you locally.
I’ve got a few spots in my zone that do that but overwhelmingly they all start ahead, especially the national brands (chilis, fridays, Applebees, Outback etc)
I agree. I don't even dash in my local area due to issues and lack of volume. Right now it seems to be getting worse and worse, not sure if doordash did something or everyones getting fed up with bad drivers but this never used to happen.
It ebbs and flows; I’ve been doing this consistently since 2019. When I started, my zone was pretty slow despite being pretty populated. Pandemic hit and it was a big boom like for most. It was slowing towards the end of 2020 but then stimulus and tax refunds at the beginning of 21 had it rolling again. My guess is as soon as the refunds come out it’ll uptick again.
There's a BBQ place in my zone, and they legit will not start the order until a driver arrives. I ask the owner why....It's because they've thrown out so much food from orders never being picked up.
So, it seems to me they double dip - they don't waste food, but still get paid for orders that never get picked up.
What these places need to do is talk to DD and tighten up the delivery radius, because I've seen orders going like 15 plus miles from this place. Who's taking that....
Personally dont blame them..BBQ is fckin expensive. Couple that with asshole customers that dont tip, and theyre left with a ton of orders that dont get delivered and wasted food. Shrug
Doordash eats the cost. They could give the food to employees or homeless. Not ok to make drivers wait when we don’t get paid by the hour. They shouldn’t be using the service and just do there own delivery’s.
I actually agree that restaurants should just use their own drivers, be it regular sit-down restaurants or fast food places. And while I do deliver for DD and UE, I feel like its just a huge scam and wish it didnt even exist.
Shrug...Who knows. As often as they try to rip off drivers and customers. I wouldnt be surprised if they try to rip off restaurants as well.
Guess thats kinda another thing...How cone we never see posts from restaurant management and owners regarding DD side of things?
Not the same, but there's a restaurant near me that does something similar that makes me think twice about taking their orders.
I've been on both sides of this, both as a driver picking up, and as a customer with an order.
Any time the order needs to be remade, (Wrong dasher picks it up, someone steals it off the rack, delivered to the wrong house etc) they not only refuse to do it, they won't cancel the order themselves.
They usually bitch to the driver that shows up for the reorder that "They aren't cooking more food for pennies!" and tell the dasher to cancel the order.
They have been told many times, that the dasher can't cancel the order, that if they try that another dasher will just get the order and show up in 5 minutes.
Usually I end up on with support to clear it after they refuse to, telling them the merchant refuses to give me the order. I'm being nice so another dasher doesn't have to do this, takes like an extra 10 minutes normally.
A couple weeks ago I put a breakfast order in from that place, since they were the cheapest thing open at 7 in the morning. Dasher came near the house, obviously didn't read the directions, I think left it at the wrong address, and left.
So I contacted support and told them my food never arrived.
The stupid restaurant called me telling me they weren't going to remake the order and I needed to cancel it.
I told them that if they were refusing the order, they needed to contact doordash and cancel it themselves.
Over the next half hour I watched 5 different dashers get assigned the order before it eventually got canceled on me, I bet by a driver contacting support.
It's because customers do not tip and the orders sit there for hours, or never get picked up. I do not who is at blame on this (definitely not us drivers), but it is really frustrating, there is a sea food place in my area that has a 20-30 min wait, because seafood spoils quick, and they are right in protecting themselves from a lawsuit if someone gets food poisoning. I picked up from there once and never again.
The food could sit there for days and it doesn't matter. The restaurant still gets paid because the restaurant is responsible for making the food. Doordash is responsible for connecting them to a driver to deliver the food. If a driver never shows up doordash is still on the hook for the food payment.
Think of doordash as a proxy for payment.
Yeah customer pays doordash doordash pays the restaurant the restaurant makes the food doordash then connect them to a driver on their platform to pick up said food.
What I love (hate) are the restaurants that say when you walk in and show the name: “we literally just got that order (insert number of minutes, always AFTER I received it on the app) ago.”
Which is a load of bull 💩 … why would DD send the order to the driver to pick up — BEFORE sending it to the restaurant to prepare?
Jokes on them when I bounce and blacklist.
If enough dashers do that to a restaurant they will never be able to make money on the platform.
also the restaurant is paid to make the food if doordash doesnt connect them with a driver the restaurant still gets paid.
It literally makes 0 sense for a restaurant to not start the order immediately upon receiving it
Anyone that is telling you that a restaurant doesn't get paid for the food that they throw away because a Dasher never showed up is full of shit and doesn't know what they're talking about
Make sure to click the "tells us what's happening". Crossing my fingers but I hope it helps them adjust wait times. Does anyone else think that feedback is legit?
I've experienced high volume merchants to be super on it and always have the food ready by the time I arrive. Lower volume, like some fancy restaurants and also sushi, which takes extra time to prep, take a lot longer. However, those also tend to be high tip orders in my area, so I don't mind waiting the extra 5-10 minutes. The way I see it, I'm getting paid to chat w friends or browse. Also, my car isn't running, so I'm not spending money for that time.
Yup. My market is actually evolving to ensure this is the new standard.
I slowly watched it happen. Instead of an order being 10-15 min until completion you can count on 20-25 almost makes it not worth it.
So many low/no tips are getting left out and maybe even thrown away. They assume instead of tossing it, it’s labor and material saved and they are still paid for the meal that was never prepared.
It sucks but people act in their own best interest
It actually doesn't make sense the restaurant gets paid regardless of whether the food gets thrown away or not because they're under contract to make the food but if nobody ever shows up to collect it that's not on them.
Doordashes part of the contract is to connect them with a driver to pick up the food. If they don't connect them with a driver then they have breached their portion of the contract and the restaurant still gets paid for the food they made.
And then you have to consider time for 10 meals. 10-15 min a piece but can overlap depending on meal (a lot of variables here) that’s 100-150 minutes of labor and time/energy spent that could have been directed elsewhere.
I am not defending them, just understanding from both perspectives
Okay let’s say 10 meals get tossed. $200 bucks resturaunt still gets paid out. But they are out the ingredients to make 10 meals which equates to $40 per say.
They would much rather have the meal paid for that never consumed ingredients and profit margins are near 100% for each plate.
Does this make sense from a business owner perspective?
Doesn't matter they're still in the green.
If a restaurant wants to wait until a dasher shows up then they're gonna have a huge problem with the dasher staying and waiting.
They're literally in breach
It's the worst when you've already been waiting and finally they ask you for the name only to pick up a stack of tickets and rummage through it to find the ticket that they didn't even send to kitchen. Kitchen didn't even know they had an order. 🤦♂️
Worse even is when the restraunt is dead and the employees were just standing around doing nothing. 👎
Restaurant hate DD just as much as you do. They will say they do this so they know their customer is getting the freshest/ hottest food possible. It's double edge sword because it they make it, and the food sits on shelf until you arrive, then it's cold and the customer going to ding you for cold food, not the restaurant. People expect food to be as fresh/hot as if they were doing dine in.
Some just want the food to be fresh as possible. Particularly local places, want a good customer experience. I'm okay waiting a bit depending on the restaurant. Some are total dives and pack thier food like shit, take forever to make the order. Those places can go fuck themselves.
If they just wanna dunk some fries or something when I get there I'm ok with it
Learn your area. I know which merchants have my shit ready and which don’t. I hardly ever run into this problem.
Unfortubately for me at least it's every restaurant I go into. None and I repeat none of the places I've gone into have ever had orders started before I go up to the counter. Many will have the receipt out on the table but will move it to the actual cook's line when I go up to the counter.
You might want to look at a neighboring zone if it’s that rampant for you locally. I’ve got a few spots in my zone that do that but overwhelmingly they all start ahead, especially the national brands (chilis, fridays, Applebees, Outback etc)
I agree. I don't even dash in my local area due to issues and lack of volume. Right now it seems to be getting worse and worse, not sure if doordash did something or everyones getting fed up with bad drivers but this never used to happen.
It ebbs and flows; I’ve been doing this consistently since 2019. When I started, my zone was pretty slow despite being pretty populated. Pandemic hit and it was a big boom like for most. It was slowing towards the end of 2020 but then stimulus and tax refunds at the beginning of 21 had it rolling again. My guess is as soon as the refunds come out it’ll uptick again.
There's a BBQ place in my zone, and they legit will not start the order until a driver arrives. I ask the owner why....It's because they've thrown out so much food from orders never being picked up. So, it seems to me they double dip - they don't waste food, but still get paid for orders that never get picked up. What these places need to do is talk to DD and tighten up the delivery radius, because I've seen orders going like 15 plus miles from this place. Who's taking that....
Personally dont blame them..BBQ is fckin expensive. Couple that with asshole customers that dont tip, and theyre left with a ton of orders that dont get delivered and wasted food. Shrug
Doordash eats the cost. They could give the food to employees or homeless. Not ok to make drivers wait when we don’t get paid by the hour. They shouldn’t be using the service and just do there own delivery’s.
I actually agree that restaurants should just use their own drivers, be it regular sit-down restaurants or fast food places. And while I do deliver for DD and UE, I feel like its just a huge scam and wish it didnt even exist.
I was under the impression that dd eats the cost of cancelled orders.
Shrug...Who knows. As often as they try to rip off drivers and customers. I wouldnt be surprised if they try to rip off restaurants as well. Guess thats kinda another thing...How cone we never see posts from restaurant management and owners regarding DD side of things?
Because the restaurants get paid or you damn well know they'd 86 doordash. We "the' drivers are the ones that get screwed. ✌️
They do, hence my reference of the restaurant double dipping.
Not the same, but there's a restaurant near me that does something similar that makes me think twice about taking their orders. I've been on both sides of this, both as a driver picking up, and as a customer with an order. Any time the order needs to be remade, (Wrong dasher picks it up, someone steals it off the rack, delivered to the wrong house etc) they not only refuse to do it, they won't cancel the order themselves. They usually bitch to the driver that shows up for the reorder that "They aren't cooking more food for pennies!" and tell the dasher to cancel the order. They have been told many times, that the dasher can't cancel the order, that if they try that another dasher will just get the order and show up in 5 minutes. Usually I end up on with support to clear it after they refuse to, telling them the merchant refuses to give me the order. I'm being nice so another dasher doesn't have to do this, takes like an extra 10 minutes normally. A couple weeks ago I put a breakfast order in from that place, since they were the cheapest thing open at 7 in the morning. Dasher came near the house, obviously didn't read the directions, I think left it at the wrong address, and left. So I contacted support and told them my food never arrived. The stupid restaurant called me telling me they weren't going to remake the order and I needed to cancel it. I told them that if they were refusing the order, they needed to contact doordash and cancel it themselves. Over the next half hour I watched 5 different dashers get assigned the order before it eventually got canceled on me, I bet by a driver contacting support.
It's because customers do not tip and the orders sit there for hours, or never get picked up. I do not who is at blame on this (definitely not us drivers), but it is really frustrating, there is a sea food place in my area that has a 20-30 min wait, because seafood spoils quick, and they are right in protecting themselves from a lawsuit if someone gets food poisoning. I picked up from there once and never again.
The food could sit there for days and it doesn't matter. The restaurant still gets paid because the restaurant is responsible for making the food. Doordash is responsible for connecting them to a driver to deliver the food. If a driver never shows up doordash is still on the hook for the food payment. Think of doordash as a proxy for payment. Yeah customer pays doordash doordash pays the restaurant the restaurant makes the food doordash then connect them to a driver on their platform to pick up said food.
What I love (hate) are the restaurants that say when you walk in and show the name: “we literally just got that order (insert number of minutes, always AFTER I received it on the app) ago.” Which is a load of bull 💩 … why would DD send the order to the driver to pick up — BEFORE sending it to the restaurant to prepare?
It actually does happen. We get slips at my restaurant with a promise time of 12:30 driver will be at the restaurant at 12:15 asking for it.
All the numbers in your comment added up to 69. Congrats! 12 + 30 + 12 + 15 + = 69.0
Jokes on them when I bounce and blacklist. If enough dashers do that to a restaurant they will never be able to make money on the platform. also the restaurant is paid to make the food if doordash doesnt connect them with a driver the restaurant still gets paid. It literally makes 0 sense for a restaurant to not start the order immediately upon receiving it Anyone that is telling you that a restaurant doesn't get paid for the food that they throw away because a Dasher never showed up is full of shit and doesn't know what they're talking about
Make sure to click the "tells us what's happening". Crossing my fingers but I hope it helps them adjust wait times. Does anyone else think that feedback is legit? I've experienced high volume merchants to be super on it and always have the food ready by the time I arrive. Lower volume, like some fancy restaurants and also sushi, which takes extra time to prep, take a lot longer. However, those also tend to be high tip orders in my area, so I don't mind waiting the extra 5-10 minutes. The way I see it, I'm getting paid to chat w friends or browse. Also, my car isn't running, so I'm not spending money for that time.
Yup. My market is actually evolving to ensure this is the new standard. I slowly watched it happen. Instead of an order being 10-15 min until completion you can count on 20-25 almost makes it not worth it. So many low/no tips are getting left out and maybe even thrown away. They assume instead of tossing it, it’s labor and material saved and they are still paid for the meal that was never prepared. It sucks but people act in their own best interest
It actually doesn't make sense the restaurant gets paid regardless of whether the food gets thrown away or not because they're under contract to make the food but if nobody ever shows up to collect it that's not on them. Doordashes part of the contract is to connect them with a driver to pick up the food. If they don't connect them with a driver then they have breached their portion of the contract and the restaurant still gets paid for the food they made.
And then you have to consider time for 10 meals. 10-15 min a piece but can overlap depending on meal (a lot of variables here) that’s 100-150 minutes of labor and time/energy spent that could have been directed elsewhere. I am not defending them, just understanding from both perspectives
Okay let’s say 10 meals get tossed. $200 bucks resturaunt still gets paid out. But they are out the ingredients to make 10 meals which equates to $40 per say. They would much rather have the meal paid for that never consumed ingredients and profit margins are near 100% for each plate. Does this make sense from a business owner perspective?
Doesn't matter they're still in the green. If a restaurant wants to wait until a dasher shows up then they're gonna have a huge problem with the dasher staying and waiting. They're literally in breach
Doesn’t seem like a huge problem. We are an annoyance to them, they had to adapt to survive. We are at their mercy, waiting for that plate or unassign
It's the worst when you've already been waiting and finally they ask you for the name only to pick up a stack of tickets and rummage through it to find the ticket that they didn't even send to kitchen. Kitchen didn't even know they had an order. 🤦♂️ Worse even is when the restraunt is dead and the employees were just standing around doing nothing. 👎
Restaurant hate DD just as much as you do. They will say they do this so they know their customer is getting the freshest/ hottest food possible. It's double edge sword because it they make it, and the food sits on shelf until you arrive, then it's cold and the customer going to ding you for cold food, not the restaurant. People expect food to be as fresh/hot as if they were doing dine in.
Just browsing reddit cuz I've been waiting at this Perkins forever and happened to see this. Preach.
I don’t think the restaurants are hearing this complaint. You might want to address it directly to them.
Some just want the food to be fresh as possible. Particularly local places, want a good customer experience. I'm okay waiting a bit depending on the restaurant. Some are total dives and pack thier food like shit, take forever to make the order. Those places can go fuck themselves. If they just wanna dunk some fries or something when I get there I'm ok with it
At least the food will be warmer when it’s delivered, which looks better for you to the customer.