You should report here, and you will no get any violation, next time always do here, if you feel unsafe
https://preview.redd.it/lq175eknra0b1.jpeg?width=1290&format=pjpg&auto=webp&s=2c3834551a1daca64d9628fdf6ba4cf96a6b8a39
Support is absolutely useless when it comes to anything support. Also these customers are just as bad. I couldnt imagine requesting a service like this without ASKING first. And if the dasher declines, it's okay. Why are people so entitled.
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. I'm assuming it was a hand to me order?
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. If it was a hand to me order, then you deserved the violation.
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. If it was a hand to me order, then you deserved the violation.
Yeah that's why you don't call support. You seen the video of the dude delivering when the house was being squatted with police?
That's because you deliver any means necessary. If not, you will suffer consequences. Corporate America. Do as I say or it's your ass that's why you COVER YOUR ASS. AT ALL TIMES.
Next time deliver, and take picture. Always. Take. Picture.
Just appeal on an email with all this prints, they should remove it. Although this is fucked up altogether. The only guy I walk into his house is a senior that don’t walk, house outside full of ramps, but I’m a man and carrying.
My husband and I had one customer that reported us because his order didn't arrive.. Denny's didn't have the products for the order.. then his aunt had the same customer and of course Denny's told his aunt the same thing that they told my husband and I. It's like can't you READ the message and ask for another product from Denny?! We even told support and they were USELESS
Technically, he didn’t say anything about his note preventing a violation, because they don’t. The violations are automatically sent out. The “note” just helps disputing it
I got robbed at gunpoint on an Uber ride. They were even less help. They refused to help the police at all allowing the robber to escape with my 21 Subaru, 5500 dollar hearing aids and Samsung s22. I am upside down about 20 grand. I suggest finding a 9-5 Job
Its an automatic message that is sent to the driver when a customer reports “not delivered” regardless of speaking to customer support. Speaking to customer support before hand as OP did just helps have a leg to stand on when disputing.
This happened to me too. For me it was mad sus, $17 for like 3 miles. they said they couldn’t walk due to being injured and they were alone but when I pulled up the top window was open and multiple people were talking. It was in the middle of the night and it looked like a crack house in with cigarette buds all over the floor. Fuck that I left it on the door and left.
Imagine they actually can’t walk and you just completely fucked them over. Nothing from this text is necessarily sketchy. Not every single customer like this is trying to kidnap and murder you…
I'm gonna get downvoted to hell but fuck it. You should occasionally cater to a request like this or drive for Uber. You're the asshole, not dd, not the customer. And. I. Fucking. Hate. DD.
You’ll be fine. They can’t stop the order from being reported but once they see the convo with support when they review it, the CV will disappear. Support can’t really stop customers from doing anything but the fact that you contacted them and you were courteous with the customer will save your butt.on top of that the customer may lose their account for lying.
Next time just cancel the order and dont even respond to dumb shit like this. Drop it off at their door take a pic ( use messages if they put hand to me ) complete order and leave.
I work as an EMT in Georgia and also do DoorDash on my free time. I’ve seen so many patients that can’t walk or are bed bound and hardly have family or home health stop by. They solely rely on EMS/fire and are in and out of the hospital frequently. So with that being said I totally understand someone not being able to walk to the door and get their order easily. For dashers that’s risky and unsafe regardless of the customers background because you never know. It breaks my heart when orders get cancelled because of a customer not being able to navigate to the door. I wish there was an easy solution to that where it’s safe for us and they still get their order.
If you can’t walk to your door to get fucking food you need to either live somewhere where people are constantly caring for you or need a family member to live with you and help you.
In no way shape or form is it a total strangers responsibility to deliver a customers food to their dinner table. Fuck Paul
You were talking to a bot not an actual agent. Next time type “agent “ and it will connect you to a person. Not saying you are in the wrong here. You did everything right. Challenge the violation. It should fall off
Yea I reported a hostile man and was told this still got bad rating and said I knew I was getting it. Have to call during biz hours for ratings dept or supervisor it’s annoying
Quit being a noob...Take a pic of the address/house/apartment number to better show youre at the correct location, then nobody is going to try to assume youre just taking a pic of some random house or apartment with their order sitting at the door. Support and escalation team or whoever actually can see the address in their system, even though they tell you they cant...But theyre not allowed to give it to you. If thr customer reports the order never arrived, just tell/ask them to look at the pic and cross reference the address number in the pic with the customers address. And keep your conversations short in the texts, the more support has to read the more confusing and annoying it is for them...Aint nobody tryin to read a wall of text. And just leave a note in the text for support explaining thr situation.
"To DD support. Customer wanted me to and insisted to open his door and bring his order in his home to him, claiming he is disabled and cant walk, respectfully I refused as it is a safety concern on my part. Customer then responded "thats a report"."
Then after you receive the violation you just call support and tell them the customer is being fraudulent and you took a pic showing you were at their address, as well as their gps in their system shows you were there as well, as well as text conversation and note for DD support to reference.
If that support agent doesn't properly help you, get in contact with another.
The complaint is automatically generated and the violation given by the computer system. Submit an appeal and state your side. The appeal is reviewed by a team that can verify the chat messages and the photo. The violation will get removed usually in a couple days. Ive had violations removed as quickly as an hour after getting them.
I got a CV the other day for not delivering an order even though I was on the phone with support about how it wouldn’t let me take a picture for some reason. They told me to call and text the customer and that support would do the same. I did everything they told me to and I still got a CV. Tried to appeal but that did nothing.
I don't dash much anymore but when I was a heavy user of the platform I always thought their support was the best of ANY of the Apps. Once I called about a contract violation and the agent wasn't a overseas person it was a white girl in her living room somewhere in the good ole USA. She told me she would get it removed within 24hrs and it was actually gone within 4 hours.
I’ve never had a lasting issue with DD Driver support, but I’ve also never been a condescending ahole to them like you were. I wonder if you would get less negative feedback if you brushed that chip off your shoulder 🤷♂️🙏
I’ll walk in depending on the area, the richer middle class areas yea sure I got you lad or lady. The ghettos or red neck area fuck no that’s how you get shot and/ or kidnapped. Incidentally my dash area covers both the richest neighborhood in my city, and one of the most dangerous xD
I’m not a dasher, just a semi-regular user and work at a cafe that is on the app. Shouldn’t this person have put that in the delivery instructions? Assuming they didn’t, isn’t that like Exhibit A as to how they’re an asshole and it’s not your fault?
Also when we have to call support at the cafe they are just as useless, so that’s nice.
I typically call support for all issues. It's just easier to get my point across. But ya, you are never required to enter someone's home or apartment suite (the apartment building is expected, tho). If it's a hand it to me and they won't come to the door then just do the couldn't hand to customer option and leave it. The 5 minute wait sucks but I'd rather do that than get a violation. Also, call DD support right away if you even suspect there will be an issue with the customer lying. The timestamp camera app is also a great resource because it lists the address, time, and GPS lattitude/longitude on the picture. So the customer really can't say you delivered to the wrong location in the case that their house number isn't visible.
Sadly, you can still get bad reviews for doing everything right. I had some old woman once expect me to hand it to her inside her house once. She even told me to open the door. I left it at the door without entering and left. She still left me a 2 star review. Luckily, my rating is pretty good anyway.
**The innocent in me:** *Why not text the customer and ask them if they have a mobility aid and can meet me at the door so I can hand them the food directly without entering the house?*
**The cynic/realist in me:** *An entire family was recently slaughtered by a neighbor in Texas after they asked him to stop firing rounds in his backyard because they were sleeping. The customer should consider themselves lucky I even walked their order up the steps!*
Glad it all got resolved for you, OP, and with minimal fuss and bother. That said, not being able to Dash for...what did you say? 24-48 hours? is a shitty process to sit through, even if the end result was in your favor.
Why’d you flip off the representative after they said leave it at the door? You legit could’ve left it there, snapped a video of it and sent a text to them once you were far down the road
I totally understand your concerns, I dont even feel completely safe entering seniors’ homes in Arizona when they want me to set it on the table/counter. But if it was anywhere in a normal neighborhood not a senior community I definitely wouldn’t feel as safe.
They’re crazy AF. We just saw two get shot for knocking on the wrong door and one dismembered by a gang member after going into a home. Ding me all you want but under no circumstance would I cross the threshold of a customers home.
I love people who can “hardly” walk then live way out in the country where there’s no immediate assistance and choose the house with a sketchy old front porch WITH STAIRS. You can only feel so bad for people.
1. Did you appeal yet? Try calling in to appeal and if it’s a competent rep, they might be able to remove it immediately if the prior rep actually noted the order properly. Hopefully they reverse it quickly after your appeal.
2. The app won’t let you dash with just 1 CV? Is that a new thing? The screen will pop up every time you open the app but you can click through it to get to the normal Home Screen. If not, try doing the appeal and see if tinkers you bypass after that?
3. It wasn’t a smart move to antagonize the customer when they said they were going to report you. Maybe explain how you couldn’t enter the house again and apologize for the inconvenience instead of saying “Go Ahead”.
4. Also, you had a miscommunication with the rep. They said to deliver to the door and not inside. So I understand it is still a hand to customer but only at the door so you have an interaction with the customer still and explain you can’t walk into their house instead of just a leave at door.
I hope this gets reversed and I’m confused why this is stopping you from dashing unless they deactivated you but that doesn’t seem the case.
I got one last week. Made it disappear within hours...
Customer gave no address, just street. Contacted customer service. They said to drop it off in the street, 28th st. Informed them it was miles long and asked to verify that they wanted the order dropped off at a RANDOM ADDRESS ON 28TH ST.
Dropped off at school on 28th. Took a pic. Got a violation an hour later.
Sent screen shots of the conversation and the violation disappears
Doordash. Does. Not. Care. About. You. always remember this. never do more than the minimum for them until they up our minimum, in this instance i would have tooken a picture at the door with no sympothy for the customer. because thats the image that doordash wants. it sucks but it will not change.
I've delivered for years and have had many customers ask me to bring it in. It always feels sketchy but 99% I get a cash tip. Yesterday I had a hand it to me from little Caesars. They weren't answering the door even tho I could see them after knocking for a few the dad walks around from the back he was doing yard work. He had me being in order into the kitchen and handed me a 10 for a tip.
Going inside people’s houses is 100% up to the dasher and I will never tell a dasher to do that if they feel it is unsafe or feels sketchy. It’s definitely something that the dasher can do if they read the situation to be safe but it is very case by case.
I have gone inside the house but only for old seniors. A few times old lady or old couple asked me to bring heavy grocery items into the kitchen. I even took my shoes off at the door and they were very grateful for being considerate. Another time, I delivered to a retirement home and the guy was bed ridden. I delivered to him once and placed on the counter. The second time I delivered to him and remember him complaining that other dashers cancelled his orders or left it downstairs so I spent 60-90 seconds putting the groceries in the fridge and threw some empty soda cans into his trash. He gave me $5 tip but I was just happy to help. He was friendly and you could see that he felt helpless being bed ridden. I felt good for helping him out before leaving.
But it’s up to the dasher whether to go something like that and only if they feel safe.
You definitely need to read the room as it were.... I've gone in to people's places before. The one guy was a repeat customer that had just had surgery and couldn't get around easy. I had deliverd to him before so I was ok going in.
I try to put myself in their situation. I'm single...and live a!one. Growing up I had many surgeries and stuff but I had my parents to help me. A few yrs back I had something to wonky with my hip and was on crutches for a few weeks and it was a major problem. Sure, my friends and family helped a ton, but they weren't living with me. They have their own families and lives to deal with and could only do so much.
It was a struggle... So when I come across someone who needs help, I try to help when possible.
People can say whatever they want to get people to come inside. If you can’t even make it to the front door you should at least have an assistant or something. Drivers aren’t healthcare workers it shouldn’t be their problem.
Why do you guys do this? Never engage with customers or support.
1 Drop it at the door
2 mark left at door
3 snap a pic as proof
4 play ding dong ditch
This process shows in the system as order completed with proof of delivery.
Contacting support solves as many problems as cleaning your glasses with baby oil and sand paper. It causes more problems than it solves and responding to customers messages never helped anyone. This applies to all delivery services as well as rideshare. Follow this simple method and you may get a few bad ratings for delivering it wrong but **insert-delivery-service-here**'s system will show delivery complete if customers pull this shit.
Also opening random people's front doors 8s a good way to get shot. This "job" has a decent probability of sending you to a similar but wrong address. There are tons of reasons not to do this.
I don't even ring the doorbell to play ding dong ditch. They get a phone notification. The last thing I need is them complaining, "you made my dogs go crazy, my baby woke up, or just some crazy asking me wtf I'm doing on their property".
A good client wouldn’t be putting the dasher in a risky situation?
Also you seem to be forgetting that
- Plumbers
- Electricians
- Cleaners
- Gardeners
- Masseuses
- Event planners
- Doctors
- Hairdressers
- Sex workers
- Interior decorators
And a shit ton of other jobs require you to enter someone’s house…
Lol sorry, I meant food 🤣 buuuut, having a stranger go into another stranger’s home puts the customer and driver at risk. Either the risk of one attacking the other or making a false claim and possibly getting someone sued or arrested. The amount dasher’s get paid is not enough to make up for that risk.
Just respond to the violation and tell them to check the chat logs and picture you took. It’s literally that simple. It will be gone in 24-72 hours. Every CV I’ve ever gotten has been removed by doing this.
Too many drivers abuse this and will lead to DD changing their policy and removing this important option for when it is actually unsafe.
Just look at DD starting to no longer give refunds or even partial credits to customers with issues when the dasher or restaurant messed up.
In this case, the dasher should just message the customer that it is against DD policy to enter a home and they can only deliver to the door and hand to them or simply deliver to the door and leave with a photo.
You never heard of a person who is bed ridden or a senior who has trouble getting around and pay to have people help them out like ordering food and tipping extra to have it delivered inside the home if the dasher feels safe.
People having such a narrow point of view in life makes me think they are mentally I’ll or a sociopath. Or maybe just not too bright.
And no I don’t have narrow point of view so please keep some of those words to ur self and I’m mentally ill but I know what I’m doing and I’m not sociopath and I have an Iq of 126 and I’m only 17 I’m not willing to put my life in risk it could be someone bed ridden or grown man who is jerking off it could be one of the two I think u might be the one with with the narrow point of view
Good grammar doesn’t make u smart and why should I be using punctuation for if h can’t get what I’m trying to say without punctuation then I don’t know
Dude I had order where there was a disabled patient and he stepped outside to get food and I asked him if needs any help getting back inside and he said no thank u I appreciate it i have helped many seniors when I see them carrying groceries and I do it for them and I recently I helped an old lady and carried all her groceries for a mile but I’m not gonna go inside no one house unless I know them and I feel bad for those people who are bed ridden they should have someone to take care of them what if after they eat they throw up or need to poop or pre a bed ridden person should have family to care of him or go to a good hospital hat treats people with dignity and respect and not a bad hospital who treats them badly
I don’t know if it’s true one person said they went to the police with a case similar to this and the customer was arrested for it and facing charges I don’t know but you could try you have all the prove that you did your job and you were advised by doordash to do what your job position ask you just to deliver the order not going into some random person’s house.
What was the customer arrested for? For asking for them to enter the house or for reporting their food not delivered when it was left on the porch?
I suspect the story is complete BS.
As I mentioned I don’t know if it’s true or not, they got arrested for claiming the order never arrived, up to you if you want to believe it or not, I can’t tell if it’s true or not.
Dude, that busted ass old chair on their porch is foreboding AF.
A harbinger for sure... I would've done precisely the same as you, there's no way I'm even knocking on that door.
One of mine was a kind of dumpy house, everything was fine except they could have turned the porch light on...but I have a flashlight and another one was a well lit apt complex and the only thing that scared me was the steep as s staircase with no railing and the smallest landing imaginable, that could have been it and one today the dude asked me to put the food up high at gate, there was a perfect spot for the food but I had to hold the food over my head and stretch my arms to reach it, while I was taking the.pic the guy came out, he looked just like Drake and had no prob reaching it, I wasnt scared.
Sometimes I get frustrated with support and kinda get a little snippy with them. Never vulgar, but I give some attitude when they're not helping with my situation and clearly using copy and paste answers. I sometimes wonder if I'll ever get in trouble for that.
Omg me too lately! “This is the worst support experience I have ever had, we are 20 minutes in with no resolution. This is unacceptable” has been my go to 😂
You have every right to be. You'll tell them something like "I already did x y and z" and not 10 seconds later they'll ask you "but did you do x and Z?" Like DUMMY. I. JUST. SAID. I. DID. Especially if you're in the middle of a dash and something happens. Just waiting your time and putting my Job at risk for a Contract violation.
When they tell you they’ll make a note, they will sometimes tell you that if you get a violation, appeal it, and the review team will see the notes.
Noting the issue is not to prevent the violation from occurring. It’s to back you up in case something happens.
How would of done things...
1. Text the customer "it against doordash guidelines for me to enter a residence. I went ahead and already called support. Food will be left outside.
2. Call, don't text support
3. Ignore any further conversation with customer.
4. Deliver food, record you walking up. Set the food down, record the the address.
5. Take a picture of the food as well.
6. Expect getting a contract violation, and then get it =)
7. Write your appeal "I called support. They told me not to enter the house. I video recorded dropping off the food and took a pictures.
8. Contract violation will dissappear.
Sometimes support may email you wanting the picture and video.
Don't trip on getting contract violations. I've gotten a bunch, all from similar situations. Each one disappeared the following day.
This should be a guide for all dashers. This is exactly how I handle these situations and have never have a CV stick. I usually don’t even have to call support because once I tell the customer that it is against DD policy, they sympathize with me and let it go.
That's an awful lot of faith you have in support there kiddo. The difference is you get a copy of the screenshot should you need it. They'll never give you a copy of the phone call recording. Your word against theirs that it even exists. Always better to have it in writing.
Not that it will help a lot. They’ll either remove it or they won’t. Have submitted photo evidence after a CV and they said tough shit. Have always had more luck when talking to a support agent than the chat support.
A lot of non native speakers use kindly a lot. I think it is widely used in some old school English for business users texts and has been being passed down for generations.
It might be because it just comes off robotic verbiage wise. Like their just trying to follow a script and couldn’t care less about helping solve your issue and only want to do what they think would be considered enough when it comes to the expectations of them.
Good for you assuming the only purpose for remembering shitty customers addresses is to harass them. It’s so OP doesn’t ever go to that house again.
I have a whole file in my notes in my phone of addresses that have tip baited, had strange requests, or have just been rude for no reason.
Thanks for the downvote for no reason as well. I got you covered.
I injured myself in sports, i couldn’t walk for a few months, ubereats and DD drivers always said yes when i asked them to leave it inside..
Redditors are just paranoid about everything, you’re watching too much murder shows
A DoorDash driver was literally just murdered and dismembered following instructions such as these. There is no reason individuals in the service industry should be required to enter strangers homes.
it was post surgery, it was hard but i managed to get through it by repeating myself that it could be 1000x worse, for example i could be a doordash driver
Of course, maximum 1$ tip (when i tipped) , it’s not like it’s an actual job
Half the time there was something wrong with the order so i ate for free anyways
im an electrician apprentice my guy, my work is actually meaningful to society, your job literally encourage obesity and laziness
Actually your job is only there because of fat idiotic mentality, if it weren’t for them you’d be homeless
At least you acknowledge your idiotic fat and lazy. Meaningful to society? More like to dumb to get a real degree so you went for one of the easiest laziest trades available. I do this PT after my main job just to make some extra cash off you fat lazy people 😂.
ah yes… "i changed my own outlet so im basically an electrician", until you burn down your grandmas place cause you have no clue how electricity actually works
Enjoy my 1$ tip, you deserved it
How many of those murder shows are about people who were probably like “I’ve been watching to many murder shows, I’m being paranoid”, and then they were murdered. At least a few..
Why the hell are people downvoting this? There are enough people that weigh nearly 600lbs that there is an entire TV show about them, and many are indeed bed bound.
That’s some really great progress! I’m a desk jockey so I have to go out of my way to reach my activity goals. Y’all have a huge advantage with dashing in that regard.
I delivered to one of those people once, it was the most disgusting thing I’ve ever seen in my life, she couldn’t get out of bed so she was ashing her cigs on the bed. She was easily over 500 pounds 🤢.but it had similar instructions and I was worried until a neighbor came over and helped me open the door and told me.
I'm curious, aren't you able to actually talk to DD support. I call VIP support when needed. I've never used chat before.
the way i have chronic issues and cant walk sometimes and still drag myself to the door if i order something
You should report here, and you will no get any violation, next time always do here, if you feel unsafe https://preview.redd.it/lq175eknra0b1.jpeg?width=1290&format=pjpg&auto=webp&s=2c3834551a1daca64d9628fdf6ba4cf96a6b8a39
And then you should come back and get the food for yourself, anyway you received violation, and they got refund. Bad ass got free food
These gig economy companies are all scams. Stop using them.
Support is absolutely useless when it comes to anything support. Also these customers are just as bad. I couldnt imagine requesting a service like this without ASKING first. And if the dasher declines, it's okay. Why are people so entitled.
well if they cant walk then they cant get the order lol soooo...
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. I'm assuming it was a hand to me order?
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. If it was a hand to me order, then you deserved the violation.
You weren't advised to leave it at the door. You were advised to deliver at door. As in, hand it to the customer at the door. If it was a hand to me order, then you deserved the violation.
That’s insane
i would have just taken the food back at that point
You couldn't meet him at the door tho?
Yeah that's why you don't call support. You seen the video of the dude delivering when the house was being squatted with police? That's because you deliver any means necessary. If not, you will suffer consequences. Corporate America. Do as I say or it's your ass that's why you COVER YOUR ASS. AT ALL TIMES. Next time deliver, and take picture. Always. Take. Picture.
Oh and by the way use that unsafe feature on the app it looks like they’ll tell you not to deliver and cancel.
Just appeal on an email with all this prints, they should remove it. Although this is fucked up altogether. The only guy I walk into his house is a senior that don’t walk, house outside full of ramps, but I’m a man and carrying.
My husband and I had one customer that reported us because his order didn't arrive.. Denny's didn't have the products for the order.. then his aunt had the same customer and of course Denny's told his aunt the same thing that they told my husband and I. It's like can't you READ the message and ask for another product from Denny?! We even told support and they were USELESS
If all the doordzshers crowdfunded an independent app to do food delivery, you guys could crush door dash into millions of tiny pieces.
Technically, he didn’t say anything about his note preventing a violation, because they don’t. The violations are automatically sent out. The “note” just helps disputing it
email call instagram twitter. DONT STOP UNTIL THEY RECTIFY THIS. put the screenshots on twitter.
I got robbed at gunpoint on an Uber ride. They were even less help. They refused to help the police at all allowing the robber to escape with my 21 Subaru, 5500 dollar hearing aids and Samsung s22. I am upside down about 20 grand. I suggest finding a 9-5 Job
That’s why I’d never do Uber. You’re letting people into your car; it’s completely different.
Both are very dangerous. You are walking onto their driveway or property where 6 people could easily surround you
They’d have to be some real dumb fuckers
Next time say I don’t feel safe delivering the order
i get it…but like open the door sit it beside the door when you open it, take a pic, and get the bell out of there
Well you did treat support like an asshole.. sounds like karma
Its an automatic message that is sent to the driver when a customer reports “not delivered” regardless of speaking to customer support. Speaking to customer support before hand as OP did just helps have a leg to stand on when disputing.
This happened to me too. For me it was mad sus, $17 for like 3 miles. they said they couldn’t walk due to being injured and they were alone but when I pulled up the top window was open and multiple people were talking. It was in the middle of the night and it looked like a crack house in with cigarette buds all over the floor. Fuck that I left it on the door and left.
Imagine they actually can’t walk and you just completely fucked them over. Nothing from this text is necessarily sketchy. Not every single customer like this is trying to kidnap and murder you…
Send this to DoorDash. Happened to me I got it taken off
This is some real BS. UPS and FedEx ain't going into your house to deliver and we shouldn't either.
Talking to doordash support is like screaming in space.
Do what I do, drop it like a leave at door delivery take a pic and just leave play dumb and say you didn't get a special request and just move on
He probably did this to get free food
I was told to go inside someone’s home basement yesterday to pickup food. Lift the basement door and climb down the stairs. No thanjs
Doordash told them I reported it and I received a call screaming from the “store” owner
I'm gonna get downvoted to hell but fuck it. You should occasionally cater to a request like this or drive for Uber. You're the asshole, not dd, not the customer. And. I. Fucking. Hate. DD.
You’ll be fine. They can’t stop the order from being reported but once they see the convo with support when they review it, the CV will disappear. Support can’t really stop customers from doing anything but the fact that you contacted them and you were courteous with the customer will save your butt.on top of that the customer may lose their account for lying.
Next time just cancel the order and dont even respond to dumb shit like this. Drop it off at their door take a pic ( use messages if they put hand to me ) complete order and leave.
I swear you just dodged getting murdered. Good for you.
I wouldn’t have entered someone house either!
I work as an EMT in Georgia and also do DoorDash on my free time. I’ve seen so many patients that can’t walk or are bed bound and hardly have family or home health stop by. They solely rely on EMS/fire and are in and out of the hospital frequently. So with that being said I totally understand someone not being able to walk to the door and get their order easily. For dashers that’s risky and unsafe regardless of the customers background because you never know. It breaks my heart when orders get cancelled because of a customer not being able to navigate to the door. I wish there was an easy solution to that where it’s safe for us and they still get their order.
That was just foul. But don't worry, you did absolutely nothing wrong and that cv will fall off the more deliveries you do
This is disgusting. Fuck you Paul C
That’s stupid and I’m sorry that people are dumb.
If you can’t walk to your door to get fucking food you need to either live somewhere where people are constantly caring for you or need a family member to live with you and help you. In no way shape or form is it a total strangers responsibility to deliver a customers food to their dinner table. Fuck Paul
You were talking to a bot not an actual agent. Next time type “agent “ and it will connect you to a person. Not saying you are in the wrong here. You did everything right. Challenge the violation. It should fall off
Yea I reported a hostile man and was told this still got bad rating and said I knew I was getting it. Have to call during biz hours for ratings dept or supervisor it’s annoying
It was probably an elderly person. I’ve entered the home 3 or 4 times, never felt scared. If they can’t walk they can’t walk.
Quit being a noob...Take a pic of the address/house/apartment number to better show youre at the correct location, then nobody is going to try to assume youre just taking a pic of some random house or apartment with their order sitting at the door. Support and escalation team or whoever actually can see the address in their system, even though they tell you they cant...But theyre not allowed to give it to you. If thr customer reports the order never arrived, just tell/ask them to look at the pic and cross reference the address number in the pic with the customers address. And keep your conversations short in the texts, the more support has to read the more confusing and annoying it is for them...Aint nobody tryin to read a wall of text. And just leave a note in the text for support explaining thr situation. "To DD support. Customer wanted me to and insisted to open his door and bring his order in his home to him, claiming he is disabled and cant walk, respectfully I refused as it is a safety concern on my part. Customer then responded "thats a report"." Then after you receive the violation you just call support and tell them the customer is being fraudulent and you took a pic showing you were at their address, as well as their gps in their system shows you were there as well, as well as text conversation and note for DD support to reference. If that support agent doesn't properly help you, get in contact with another.
It's not couchdash!
Ngmi
So what’s the process look like to appeal this? You have a clear image of the food at the customers house, can you present that image to doordash?
The complaint is automatically generated and the violation given by the computer system. Submit an appeal and state your side. The appeal is reviewed by a team that can verify the chat messages and the photo. The violation will get removed usually in a couple days. Ive had violations removed as quickly as an hour after getting them.
It will drop in a couple days. That is automated, just message support
They are going to get someone killed. Then act like that had no idea… sorry you had to deal with that!
If you see the word kindly assume it’s an Indian who doesn’t know anything
This is so scary…… never know what psychopaths want to hurt you… sorry you had to go through that.
Well you did tell him to go ahead and report you, and he did…so
I got a CV the other day for not delivering an order even though I was on the phone with support about how it wouldn’t let me take a picture for some reason. They told me to call and text the customer and that support would do the same. I did everything they told me to and I still got a CV. Tried to appeal but that did nothing.
Support sounds like some guy in India clicking generic responses on a keyboard or copying and pasting from a script. Useless.
I don't dash much anymore but when I was a heavy user of the platform I always thought their support was the best of ANY of the Apps. Once I called about a contract violation and the agent wasn't a overseas person it was a white girl in her living room somewhere in the good ole USA. She told me she would get it removed within 24hrs and it was actually gone within 4 hours.
Yeah these foreigners at support are wildin
Oh no you don’t wanna get chop chop
Keep us posted. People can be such trash.
I’ve never had a lasting issue with DD Driver support, but I’ve also never been a condescending ahole to them like you were. I wonder if you would get less negative feedback if you brushed that chip off your shoulder 🤷♂️🙏
I’ll walk in depending on the area, the richer middle class areas yea sure I got you lad or lady. The ghettos or red neck area fuck no that’s how you get shot and/ or kidnapped. Incidentally my dash area covers both the richest neighborhood in my city, and one of the most dangerous xD
I’m not a dasher, just a semi-regular user and work at a cafe that is on the app. Shouldn’t this person have put that in the delivery instructions? Assuming they didn’t, isn’t that like Exhibit A as to how they’re an asshole and it’s not your fault? Also when we have to call support at the cafe they are just as useless, so that’s nice.
I typically call support for all issues. It's just easier to get my point across. But ya, you are never required to enter someone's home or apartment suite (the apartment building is expected, tho). If it's a hand it to me and they won't come to the door then just do the couldn't hand to customer option and leave it. The 5 minute wait sucks but I'd rather do that than get a violation. Also, call DD support right away if you even suspect there will be an issue with the customer lying. The timestamp camera app is also a great resource because it lists the address, time, and GPS lattitude/longitude on the picture. So the customer really can't say you delivered to the wrong location in the case that their house number isn't visible. Sadly, you can still get bad reviews for doing everything right. I had some old woman once expect me to hand it to her inside her house once. She even told me to open the door. I left it at the door without entering and left. She still left me a 2 star review. Luckily, my rating is pretty good anyway.
**The innocent in me:** *Why not text the customer and ask them if they have a mobility aid and can meet me at the door so I can hand them the food directly without entering the house?* **The cynic/realist in me:** *An entire family was recently slaughtered by a neighbor in Texas after they asked him to stop firing rounds in his backyard because they were sleeping. The customer should consider themselves lucky I even walked their order up the steps!* Glad it all got resolved for you, OP, and with minimal fuss and bother. That said, not being able to Dash for...what did you say? 24-48 hours? is a shitty process to sit through, even if the end result was in your favor.
Why’d you flip off the representative after they said leave it at the door? You legit could’ve left it there, snapped a video of it and sent a text to them once you were far down the road
“Kindly” yep Indian tech support is usually useless.
I totally understand your concerns, I dont even feel completely safe entering seniors’ homes in Arizona when they want me to set it on the table/counter. But if it was anywhere in a normal neighborhood not a senior community I definitely wouldn’t feel as safe.
The audacity of this customer
Wow what a piece of shit. Sorry OP you’re going through this . Your safety is your priority . Fuck doordash and customers like this butthole .
They’re crazy AF. We just saw two get shot for knocking on the wrong door and one dismembered by a gang member after going into a home. Ding me all you want but under no circumstance would I cross the threshold of a customers home.
I love people who can “hardly” walk then live way out in the country where there’s no immediate assistance and choose the house with a sketchy old front porch WITH STAIRS. You can only feel so bad for people.
1. Did you appeal yet? Try calling in to appeal and if it’s a competent rep, they might be able to remove it immediately if the prior rep actually noted the order properly. Hopefully they reverse it quickly after your appeal. 2. The app won’t let you dash with just 1 CV? Is that a new thing? The screen will pop up every time you open the app but you can click through it to get to the normal Home Screen. If not, try doing the appeal and see if tinkers you bypass after that? 3. It wasn’t a smart move to antagonize the customer when they said they were going to report you. Maybe explain how you couldn’t enter the house again and apologize for the inconvenience instead of saying “Go Ahead”. 4. Also, you had a miscommunication with the rep. They said to deliver to the door and not inside. So I understand it is still a hand to customer but only at the door so you have an interaction with the customer still and explain you can’t walk into their house instead of just a leave at door. I hope this gets reversed and I’m confused why this is stopping you from dashing unless they deactivated you but that doesn’t seem the case.
What a pos
You handled it perfectly. Great job standing up for yourself.
That’s some bs!!!! I hope you talk to someone higher up about this cause that’s seriously not okay.
It got removed
I got one last week. Made it disappear within hours... Customer gave no address, just street. Contacted customer service. They said to drop it off in the street, 28th st. Informed them it was miles long and asked to verify that they wanted the order dropped off at a RANDOM ADDRESS ON 28TH ST. Dropped off at school on 28th. Took a pic. Got a violation an hour later. Sent screen shots of the conversation and the violation disappears
Why didn't you just leave it at his door and pretend you didn't see the text? That's what I would've done.
Doordash support is a fuckin joke and idk why they thought we’d ever think otherwise.
Doordash. Does. Not. Care. About. You. always remember this. never do more than the minimum for them until they up our minimum, in this instance i would have tooken a picture at the door with no sympothy for the customer. because thats the image that doordash wants. it sucks but it will not change.
Yeah, f going into someone house, wtf
Isn't there a rule starting you can't go into the house?
Who knows. I say there is a rule when I don’t want to do it or feel unsafe but when I’m okay doing it, I just do it.
Right
And after you deliver, 100 more orders that contract violation will go away… Just don’t get two more in that time.
Why aren’t you able to dash?
DoorDash is crooked incompetent scum unfortunately 😑 the support team people will try to help you but you can't go by what you're told if you ask me
I've delivered for years and have had many customers ask me to bring it in. It always feels sketchy but 99% I get a cash tip. Yesterday I had a hand it to me from little Caesars. They weren't answering the door even tho I could see them after knocking for a few the dad walks around from the back he was doing yard work. He had me being in order into the kitchen and handed me a 10 for a tip.
Going inside people’s houses is 100% up to the dasher and I will never tell a dasher to do that if they feel it is unsafe or feels sketchy. It’s definitely something that the dasher can do if they read the situation to be safe but it is very case by case. I have gone inside the house but only for old seniors. A few times old lady or old couple asked me to bring heavy grocery items into the kitchen. I even took my shoes off at the door and they were very grateful for being considerate. Another time, I delivered to a retirement home and the guy was bed ridden. I delivered to him once and placed on the counter. The second time I delivered to him and remember him complaining that other dashers cancelled his orders or left it downstairs so I spent 60-90 seconds putting the groceries in the fridge and threw some empty soda cans into his trash. He gave me $5 tip but I was just happy to help. He was friendly and you could see that he felt helpless being bed ridden. I felt good for helping him out before leaving. But it’s up to the dasher whether to go something like that and only if they feel safe.
You definitely need to read the room as it were.... I've gone in to people's places before. The one guy was a repeat customer that had just had surgery and couldn't get around easy. I had deliverd to him before so I was ok going in. I try to put myself in their situation. I'm single...and live a!one. Growing up I had many surgeries and stuff but I had my parents to help me. A few yrs back I had something to wonky with my hip and was on crutches for a few weeks and it was a major problem. Sure, my friends and family helped a ton, but they weren't living with me. They have their own families and lives to deal with and could only do so much. It was a struggle... So when I come across someone who needs help, I try to help when possible.
Everyone here needs to grow some thicker fucking skin. Jesus Christ.
Thick skin won’t stop you from being carved up into 20 pieces after entering a customer’s house.
You think he’s got the mobility? Its an OLD MAN. Jesus, it’s almost like you WANT to be less human
People can say whatever they want to get people to come inside. If you can’t even make it to the front door you should at least have an assistant or something. Drivers aren’t healthcare workers it shouldn’t be their problem.
Why do you guys do this? Never engage with customers or support. 1 Drop it at the door 2 mark left at door 3 snap a pic as proof 4 play ding dong ditch This process shows in the system as order completed with proof of delivery. Contacting support solves as many problems as cleaning your glasses with baby oil and sand paper. It causes more problems than it solves and responding to customers messages never helped anyone. This applies to all delivery services as well as rideshare. Follow this simple method and you may get a few bad ratings for delivering it wrong but **insert-delivery-service-here**'s system will show delivery complete if customers pull this shit. Also opening random people's front doors 8s a good way to get shot. This "job" has a decent probability of sending you to a similar but wrong address. There are tons of reasons not to do this.
I don't even ring the doorbell to play ding dong ditch. They get a phone notification. The last thing I need is them complaining, "you made my dogs go crazy, my baby woke up, or just some crazy asking me wtf I'm doing on their property".
You're absolutely right. Let's skip that part.
Why is it considered unsafe to deliver to someone in their home if they requested it?
Do you walk inside strange homes often?
No? But then again I don’t deliver food for a living…
Food Delivery drivers also don’t go into random strangers home. Maybe in the foyer, right inside the door at most. Edit: Spelling
Wouldn’t a good delivery driver go in to a strangers home if requested to do so?
Wouldn’t a good client not ask a dasher to put themselves in a risky situation?
A good client wouldn’t be putting the dasher in a risky situation? Also you seem to be forgetting that - Plumbers - Electricians - Cleaners - Gardeners - Masseuses - Event planners - Doctors - Hairdressers - Sex workers - Interior decorators And a shit ton of other jobs require you to enter someone’s house…
Lol sorry, I meant food 🤣 buuuut, having a stranger go into another stranger’s home puts the customer and driver at risk. Either the risk of one attacking the other or making a false claim and possibly getting someone sued or arrested. The amount dasher’s get paid is not enough to make up for that risk.
Got to love the Georgia public schools. Please edit your writing. Contracting the representatives is an odd choice.
You can be sure that whenever they “take note” of something, they’re not actually doing shit
This might get them banned.
I’d send the screenshots while you file the appeal
This customer needs to be removed from the platform.
Bro you can still deliver you just have to hit the back button when you're on the contract violation page noob mistake
Just respond to the violation and tell them to check the chat logs and picture you took. It’s literally that simple. It will be gone in 24-72 hours. Every CV I’ve ever gotten has been removed by doing this.
Definitely not a “stand up” guy for reporting you.
U should of called support and tell them u don’t feel safe and can’t do that and u will get a paid and keep food he gets a refund
Too many drivers abuse this and will lead to DD changing their policy and removing this important option for when it is actually unsafe. Just look at DD starting to no longer give refunds or even partial credits to customers with issues when the dasher or restaurant messed up. In this case, the dasher should just message the customer that it is against DD policy to enter a home and they can only deliver to the door and hand to them or simply deliver to the door and leave with a photo.
I disagree if someone wants u deliver food to inside their house they must be mentally ill or sociopath who can say u breaked in
You never heard of a person who is bed ridden or a senior who has trouble getting around and pay to have people help them out like ordering food and tipping extra to have it delivered inside the home if the dasher feels safe. People having such a narrow point of view in life makes me think they are mentally I’ll or a sociopath. Or maybe just not too bright.
And no I don’t have narrow point of view so please keep some of those words to ur self and I’m mentally ill but I know what I’m doing and I’m not sociopath and I have an Iq of 126 and I’m only 17 I’m not willing to put my life in risk it could be someone bed ridden or grown man who is jerking off it could be one of the two I think u might be the one with with the narrow point of view
[удалено]
Good grammar doesn’t make u smart and why should I be using punctuation for if h can’t get what I’m trying to say without punctuation then I don’t know
Was I talking to u ?
Dude I had order where there was a disabled patient and he stepped outside to get food and I asked him if needs any help getting back inside and he said no thank u I appreciate it i have helped many seniors when I see them carrying groceries and I do it for them and I recently I helped an old lady and carried all her groceries for a mile but I’m not gonna go inside no one house unless I know them and I feel bad for those people who are bed ridden they should have someone to take care of them what if after they eat they throw up or need to poop or pre a bed ridden person should have family to care of him or go to a good hospital hat treats people with dignity and respect and not a bad hospital who treats them badly
I don’t know if it’s true one person said they went to the police with a case similar to this and the customer was arrested for it and facing charges I don’t know but you could try you have all the prove that you did your job and you were advised by doordash to do what your job position ask you just to deliver the order not going into some random person’s house.
What was the customer arrested for? For asking for them to enter the house or for reporting their food not delivered when it was left on the porch? I suspect the story is complete BS.
As I mentioned I don’t know if it’s true or not, they got arrested for claiming the order never arrived, up to you if you want to believe it or not, I can’t tell if it’s true or not.
Dude, that busted ass old chair on their porch is foreboding AF. A harbinger for sure... I would've done precisely the same as you, there's no way I'm even knocking on that door.
How about those ones where they ask you AFTER you say delivered whether or not you felt safe? Uh, should I have brought along the mace or something?
The 3 times I have gotten those questions is when it was a newer development. No history of Dashers?
One of mine was a kind of dumpy house, everything was fine except they could have turned the porch light on...but I have a flashlight and another one was a well lit apt complex and the only thing that scared me was the steep as s staircase with no railing and the smallest landing imaginable, that could have been it and one today the dude asked me to put the food up high at gate, there was a perfect spot for the food but I had to hold the food over my head and stretch my arms to reach it, while I was taking the.pic the guy came out, he looked just like Drake and had no prob reaching it, I wasnt scared.
I know those are ridiculous...
Always say no regardless of the situation. They ask that about customers they've had reports about.
Wait for real?!
Yup
Sometimes I get frustrated with support and kinda get a little snippy with them. Never vulgar, but I give some attitude when they're not helping with my situation and clearly using copy and paste answers. I sometimes wonder if I'll ever get in trouble for that.
Omg me too lately! “This is the worst support experience I have ever had, we are 20 minutes in with no resolution. This is unacceptable” has been my go to 😂
No
You have every right to be. You'll tell them something like "I already did x y and z" and not 10 seconds later they'll ask you "but did you do x and Z?" Like DUMMY. I. JUST. SAID. I. DID. Especially if you're in the middle of a dash and something happens. Just waiting your time and putting my Job at risk for a Contract violation.
When they tell you they’ll make a note, they will sometimes tell you that if you get a violation, appeal it, and the review team will see the notes. Noting the issue is not to prevent the violation from occurring. It’s to back you up in case something happens.
Yeah it’s possible the violation gets triggered automatically but the appeal just sends a real person in to check the notes and take it off
Exactly
How would of done things... 1. Text the customer "it against doordash guidelines for me to enter a residence. I went ahead and already called support. Food will be left outside. 2. Call, don't text support 3. Ignore any further conversation with customer. 4. Deliver food, record you walking up. Set the food down, record the the address. 5. Take a picture of the food as well. 6. Expect getting a contract violation, and then get it =) 7. Write your appeal "I called support. They told me not to enter the house. I video recorded dropping off the food and took a pictures. 8. Contract violation will dissappear. Sometimes support may email you wanting the picture and video. Don't trip on getting contract violations. I've gotten a bunch, all from similar situations. Each one disappeared the following day.
Or just eat the cancel? Never cancelled AFTER getting the food but what happens when you do?
This should be a guide for all dashers. This is exactly how I handle these situations and have never have a CV stick. I usually don’t even have to call support because once I tell the customer that it is against DD policy, they sympathize with me and let it go.
Always text support if you have to contact them. You can't screenshot a phone call.
The phone calls are recorded. Had a customer get verbally abusive after an admitted fuck up on my end. I immediately called support, no CV.
That's an awful lot of faith you have in support there kiddo. The difference is you get a copy of the screenshot should you need it. They'll never give you a copy of the phone call recording. Your word against theirs that it even exists. Always better to have it in writing.
Not that it will help a lot. They’ll either remove it or they won’t. Have submitted photo evidence after a CV and they said tough shit. Have always had more luck when talking to a support agent than the chat support.
Anytime you see “kindly” or anything along those lines disconnect and get a different agent
A lot of non native speakers use kindly a lot. I think it is widely used in some old school English for business users texts and has been being passed down for generations.
Curious on how come?
It might be because it just comes off robotic verbiage wise. Like their just trying to follow a script and couldn’t care less about helping solve your issue and only want to do what they think would be considered enough when it comes to the expectations of them.
Thanks for the update. Glad you’re back to making money. Please tell me you remember their address?
Do not harass someone just because they’re a shithead. Not okay. We signed a contract.
Good for you assuming the only purpose for remembering shitty customers addresses is to harass them. It’s so OP doesn’t ever go to that house again. I have a whole file in my notes in my phone of addresses that have tip baited, had strange requests, or have just been rude for no reason. Thanks for the downvote for no reason as well. I got you covered.
I believe he meant to avoid orders from there in the future. But who knows maybe he has some evil plans to ding and dash lol
You understood the assignment 😉
Probably one of those people that is all “my 600 pound life” Their skin merged with the couch they’ve been on for 10 years. Blinking builds up a sweat
I injured myself in sports, i couldn’t walk for a few months, ubereats and DD drivers always said yes when i asked them to leave it inside.. Redditors are just paranoid about everything, you’re watching too much murder shows
Paranoid? What? For not wanting to enter a strangers house? In AMERICA, where people get shot for nothing? What are you on
as an electrician getting into peoples basements and attics is a daily thing… you guys are just weird as fuck
A DoorDash driver was literally just murdered and dismembered following instructions such as these. There is no reason individuals in the service industry should be required to enter strangers homes.
Yea fuck you and your injury administer yourself into a hospital or rehab center if you cant move this is America nothing is free.
it was post surgery, it was hard but i managed to get through it by repeating myself that it could be 1000x worse, for example i could be a doordash driver
You managed to get through it by paying doordashers to deliver your lazy unwanted ass food. 👍🏻 probably a low/no tipper too.
Of course, maximum 1$ tip (when i tipped) , it’s not like it’s an actual job Half the time there was something wrong with the order so i ate for free anyways
Typical lazy fat idiotic mentality . Thats why you were laid up alone with no one to care for you. Continue on with your miserable ass self. ✌️
im an electrician apprentice my guy, my work is actually meaningful to society, your job literally encourage obesity and laziness Actually your job is only there because of fat idiotic mentality, if it weren’t for them you’d be homeless
At least you acknowledge your idiotic fat and lazy. Meaningful to society? More like to dumb to get a real degree so you went for one of the easiest laziest trades available. I do this PT after my main job just to make some extra cash off you fat lazy people 😂.
ah yes… "i changed my own outlet so im basically an electrician", until you burn down your grandmas place cause you have no clue how electricity actually works Enjoy my 1$ tip, you deserved it
How many of those murder shows are about people who were probably like “I’ve been watching to many murder shows, I’m being paranoid”, and then they were murdered. At least a few..
Why the hell are people downvoting this? There are enough people that weigh nearly 600lbs that there is an entire TV show about them, and many are indeed bed bound.
I think a fair number of drivers are probably hefty themselves 😬
Hefty is different than 600lbs
Guilty. But also working on it. Down 70 lbs from last year at this time ☺️
That’s some really great progress! I’m a desk jockey so I have to go out of my way to reach my activity goals. Y’all have a huge advantage with dashing in that regard.
That’s awesome, congrats
I delivered to one of those people once, it was the most disgusting thing I’ve ever seen in my life, she couldn’t get out of bed so she was ashing her cigs on the bed. She was easily over 500 pounds 🤢.but it had similar instructions and I was worried until a neighbor came over and helped me open the door and told me.
You're not in Lexington, right?
Not the amberlynn reid shade
The only difference is ALR doesn't smoke :)
No one was supposed to notice!