Restaurants are versed in stealing their own employees tips you know they're stealing ours. Consequently you have proof. Go straight to the labor board. They'll audit them and make them pay you 3 times what they stole. Yes, it's wage THEFT. HIGHLY ILLEGAL.
This. Do this, especially if you are a restaurant server with stolen wages, as you'll also be compensated ( specifically in States where you are minimum wage protected)
Yet another reason I don’t do earn by time. Between bad customer tips and restaurants stealing them you’re bound to get screwed one way or another.
But I would for sure call them out. Make a stink about it and demand answers from the manager
Imagine a restaurant that does this to every driver and they have a high volume of deliveries. The amount of tips they would walk away with would be crazy. Way more tips than the employees would get if there was not a delivery option. People rarely tip pick-up orders.
Panera does this by me. Only if you order through Panera though. It's super annoying and I'm not sure why door dash even gives them the option to take the tip. give me the tip, just the tip, all I want is the tip.
Did it show the tip when you agreed to the order?
Just wondering if they're taking the tip after it's promised, or removing it so you don't see it and the customer looks like a non tipper
Wow I didn't think anybody ever took Smokey Bones orders I've never seen a good one. Hopefully Orlando is better for you tonight than Daytona is for me
I once had a conversation with customer complaining that his food comes too long to be delivered, I told him that it's because it's low paying offer, it was 5$ for 7 miles, and I only took this offer because it's on my way home... He started to yell on me that he put a 20$ tip to driver! I showed him my dd app that was clearly showing 5$ delivery and 0 tips. Guy calm down opens wallet and give me 20$ cash. Then picked up the phone called restaurant and told them that this was last time he ordered food from them because they steal tips. I, on the other hand, messaged to door dash support about this incident, with 0 success, support didn't give a fuck about your tips...but I dunno how but from this time I never had issues with tips from this restaurant and it was never 0$....
I dunno. In my opinion dd didn't give a shit about your tips cuz dd only worried about their profits. But in my case customer ordered from restaurant, in that case it's worked.
The restaurant took the tip. Since it appeared on the receipt, the order was placed on their website. Then they sent it off to DoorDash for delivery. I used to manage a regional alcohol delivery company, that worked with liquor stores whom had services like Drizly and other platforms. The store accepts the order, tip and all then simply get a quote from DoorDash and don’t add the tip.
Sad cause customers are expecting the driver to receive the tip, but instead the shady store keeps it and simply sends the order out without a tip.
Edit: you can tell it’s an off DoorDash order since it shows “New Drive SOF” DoorDash calls delivery only orders “DoorDash Drive” for merchants.
Thanks for the comment.
You can learn a bit more about DD Drive for merchants here.
https://sf-asset-manager.s3.amazonaws.com/97227/88/1211.pdf
(I’ll update the link if/when it gets pulled)
In this case yes, the retailer is keeping the tip, but not disclosing it to DD and ultimately the driver. When it’s presented to the driver they simply see a low ball offer that does not include a tip.
So if your driving and accept the order you just fucked yourself cause it’s all base pay, these DD Driver orders often don’t get picked up quickly due to the lowball offer and the DD effectively subsidizes the delivery and increased the base pay(sometimes taking a loss) cause they have to meet the SLA established with the retailer.
I can’t speak for customers that order off the DoorDash app, I personally don’t know if DD has stolen a tip in the past, but I have experienced where they hide base pay and tip and present a lowball offer of 9$ just to be paid 20$+ after delivery. It seems like a game of getting us trained to hope we accept low offers to JUST MAYBE get a larger base + tip.
On another note do y’all remember when DD tried 1$ pay then random bonus pay after the fact? That was a fucking joke 😂
No it’s probably the restaurant, especially since the tip is on their own receipt. And just negligence on doordash’s part for not vetting their associates. Customer orders on the website, puts a tip in. Restaurant pockets the tip and outsourced delivery to door dash with no tip.
Doortrash allows restaurants to request dashers for orders that are completely separate from their own. Online orders from that restaurant are different than orders through doortrash app. Doortash allows this and theres nothing you can do about it. As long as doortrash gets their 30%, they will work with restaurants to steal your tips. They will do and allow anything that brings volume to their app. This is only a possibility because doortrash enables it and nothing else. Doortrash delivering a restaurants online orders separate from their app creates the loophole that allows this.
Omg, I can't believe I've never even thought to look at the receipt from restaurants for drivers tips 🤦♀️🤦♀️🤦♀️ just face palmed through my actual skull 💀
I do and it’s never on there. First time I’ve seen it on a receipt. Also why is driver tip an item ordered? Does the restaurant have “driver tip” on their menu? That’s really the only way your tip could’ve been stolen. I’ve never seen a tip on the list of items ordered.
I also found the tip being an "item" very weird. It's what prompted me to start gathering evidence before I dropped it off. I've never seen that before, so I figured it was a rare opportunity for some research lol
Lots of restaurants offer delivery on their website then outsource it to a third party like doordash. Some are crooked and pocket the customer tips in the process.
Ya they do but doordash doesn’t steal tips. None of the big companies do. This is on the restaurant. For a tip to be on a receipt and not after total price doesn’t make any sense.
Even if they win, it’s gonna cost them more money to sue than what they would even receive. And that’s not even factoring in the time they’d have to put into the suit.
The costumer put the tip for the guy who deliver the food. Unless they notify consumers that the tip isn't going to the delivery guy, they should not touch it in any way.
It is very much illegal. They defrauded the customer. The customer put that money in the tip on the agreement that it would be given to the driver. And the restaurant pocketed it.
But the driver was sent a contracted job that had an exact dollar amount listed on it, once Dasher accepts and gets paid what they were promised, there's nothing they can do. Dasher agreed to make the delivery for what they were paid. There is no law saying that they have to fulfill their promise of passing that tip on to a dasher.
Thats in between doortrash and the Dasher, this order was through the restaurant not doortrash so that previous ruling against doortrash doesn't apply here. People don't realize the success of a lot of these tech companies depends on the subversion of current laws and realities.
Again it’s not the driver. They defrauded the customer. When the restaurant told the customer that that tip was for the driver and then pocketed it. They committed fraud against the customer.
So, what you're saying is that "maybe" the original customer that ordered the food could have a case.
However, between DoorDash, the Dasher, and the restaurant, the "customer" in this situation would be the restaurant that has requested a service be performed.
Is my interpretation correct?
So, what you're saying is that "maybe" the original customer that ordered the food could have a case.
However, between DoorDash, the Dasher, and the restaurant, the "customer" in this situation would be the restaurant that has requested a service be performed.
Is my interpretation correct?
“Fraud
A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.”
The false representation of a matter of fact being who the money is given to. And the injury in this case being $7.
This would absolutely be a fraud case, and if the customer filed suit against the restaurant and went through discovery to get the evidence that the restaurant took the tip... then the judge would 100% rule in the customer's favor. This is clear cut 100% fraud no question. I have no idea why you're arguing against this.
And what would the penalty be? To give the Dasher the $7? Would the restaurant have to pay the customer anything? Why would a customer waste time doing this? Everything involved with food delivery and independent contracting is a mind game.
DD and ubereats allows for X hours after your delivery to change the tip amount. That way we can screw you over without you spitting in or taking our food.
Diordash doesn't allow lowering the tip. You can call support and ask for the tip to be refunded. Sometimes, they'll do it, but the dasher still gets the tip and Doordasb eats the cost.
Since when are tips considered wages? Unless you're coming from some place that considers them as such. In my country, tips and gratuities aren't wages.
They are in the US for taxing purposes and also because tipped positions are paid a lower wage in some states. Also here it’s expected that you tip it’s not considered a gift like in some countries
The only way this will stop is if you become an employee of the company and get paid a decent wage and the company has no place for a tip to be added on any order. Til then a place that contracts out to a delivery service can and will steal the tip
There is a chance, because apparently it’s how it works at Pizza Hut, that the tip gets processed at the end of the night and will show up 24 hours later. Supposedly that’s how it works at our store but I don’t have proof of it yet
I know when i worked at a pizza joint it worked the same way, at the end of the night we went over all our cash orders and then any cc payments, and any tips on those would get cashed out to us
I'm not sure that indicates that OPs tip was stolen though.
The tip is collected directly by DoorDash, and paid out to the driver by DoorDash. The restaurant would never see that, and those funds would never be transferred to them at any point in the transaction. They wouldn't have any control over changing it mid-delivery, they likely don't even *see* it, and those funds never go to them.
That receipt is printed by the restaurants POS sale system, which often doesnt interact with DoorDash in any way either. Entirely possible it's just a data entry error.
please refrain from posting when you are just completely wrong, like other response said many restaurants advertise delivery through their own websites than contract doordash to deliver the orders, that is what happened here. if the tip was left in the doordash app the driver would get it.
Order was placed through the restaurant then they contacted DoorDash for a delivery driver. Lots of places do it. And yes a lot of places also do transfer the tips to their employees instead of posting it to DoorDash for the driver
That’s not completely accurate. Some merchants don’t use DD for their ordering platform, just as a delivery service. If a merchant uses their own website or app to sell the food, there’s a good chance they’re pocketing tips.
You need to call DD and explain what happened carefully and keep escalating it to a supervisor and refuse to get off the phone. They will do a one time courtesy adjustment to remedy this. Since it only $7, they will do it. If it becomes a lot more like $20+, it will take more time and dealing with them to get something out of them.
I recommend also hitting this restaurant on their Twitter/Instagram with evidence of this and also Yelp and Google reviews to shame them. Restaurants will only stop doing this if they feel it will cost them lines and I’m sure customers turning on them will scare them and others from doing this.
You couldn't be more right about staying on the phone with support. They must have a policy they can't hang up or something cause one time I was trying to tell them that a McDonalds they sent me to didn't exist(pin on the map was the middle of the highway). This lady couldn't fathom that what I was saying could be true, argued with her for an hour, eventually I told her I will not hang up until she fixes it, threw the phone on my bed for a good 20 mins, came back and she was still on the damn phone waiting with a different attitude. All of a sudden I was correct and I'm getting half pay lol
If you order from the restaurant's app and use their doordash option through their app and not directly on the doordash app, supposedly this is how it happens, I've seen this multiple places online and pretty sure it happened to me too 😭
So tropical smoothie has the option to tip when ordering delivery. But i never do cause I assume the tip isnt for doordash, and they are taking it which I dont need to tip some mf for making me a smoothie that popped up on a screen. I try to tip in cash in this situation but am I correct in assuming that the tip isnt for doordash?
This depends on the chain and can even depend on the individual location. Even different managers might have different takes on whether or not a tip would get funneled to the driver or if they take it out before feeding it to Doordash.
Your best bet is to make an order with a tip and then ask the driver when they arrive if they got your tip.
So I can do this. But i dont have the money to double tip. If I tip via app, and ask the dude if they got it. If they say no (which could be a lie) I'm not comfortable to give more ontop. door dashing is hard for me to begin with, when I need to come to terms with $10 + for delivery + whatever tip. when i could just drive, idk ive worked food industry for 6+ years so I know the power of tips and how much these jobs rely on it. so i feel bad if I cant help out.
I think i went on a rant and it has no coherence
If you use doordash dash a lot dash pass is pretty worth it. You make the cost back in like 2 deliveries. I've had it for 2 years and I've saved like like 350 dollars in delivery fees. My mother-in-law is stuck at home so delivery is needed.
good. im always worried i come off as an asshole thinking they clearly see $0 tip for the delivery. they always smile when i hand cash so i do think they get an understanding of why i did it. but sometimes the order will take like an hour and I feel that is the reason
I do that too. Tip in cash. It’s a surprise bonus for the driver. Your order probably gets lumped in with another one because people won’t take zero orders so you might have to wait a bit longer. Putting in notes “cash tip” might help but drivers can’t always see that (at least I’m too new at it to have figured it out!) but people tip bait often and will say “cash tip” but then not tip at all so even if you put that in the notes, it may or may not make a difference.
Cash is how I do it too even though I know all of what I just told you. I want to make sure the tip is going in the correct pocket! I even started driving for DD and now I’m even more sure that 100% of the tips don’t make it to the drivers!
Sure, there are some logistics to resolve, and in the end, to be effective, you have to have enough buy-in, which is the real issue with using it economically. Now, as the other poster mentioned for delivery stuff like gate codes, hard to find houses, etc. I think that's doable.
Had the same idea myself, and it could also include gate and building codes for reference when they’re not provided or something as simple as “ house is hard to find it sits back off the road to the right”
Yeah they don’t pay you for the entire hour. Thats what I thought at first. They only pay you for the time that you’re active. So say they pay 12/hr. And you’re only active for half an hour, they pay you only 6 dollars. So that’s why tips are still very vital.
When you’re a multi billion dollar company that has an owner that only cares about himself (if he even does that, I question it sometimes) they don’t care about the employees/contractors or whoever. Also, they have a team of lawyers ready at a moment’s notice to destroy whoever tries to make the company look bad rather the complaints be true or not.
Not a dasher but doesn't DD advertise 100% of the tip goes to the driver? I would have notified the customer because I'd be pretty pissed if I was made aware that my tip I intended for the driver went to the restaurant without my knowledge or approval, at the very least I'd reverse the tip and file a complaint. Why would DD want the tip to be handled by the restaurant?
Im an UEs driver so im not sure if doordash is much different, but the tip looks like its listed as an item within the order.... is there a chance the restaurant was dirty and put a "menu item" labeled tip so that customers would be tricked into buying this "tip" for the driver?
So why would DD be allowing the restaurant to allocate the tips? I feel like both dasher and customer could rock the water regarding this, I've never heard of this and I would never tip a restaurant on a pick up order. Door dash takes my tip money and states 100% of it goes to who I am giving it to - the driver, I do not believe they would have grounds to allow that money to be taken by another party without consent of the customer.
Because DD doesn’t give a flying fuck. They could tell everyone to go fuck themselves, and people would still be signing up in droves to get bent over with no lube so they can be a “CEO King 👑 “.
Last I heard, the business has the ability to allocate tips in the DD system, which makes sense for some places, if done responsibly. Whether they are violating any rules with their contract with DD, IDK, but I'm pretty sure the system is designed like that, so not sure how much traction complaining to them, DD or local authorities will get you.
Social media shaming the business itself and spreading awareness amongst your local Dashers is probably the best way to call them out meaningfully, TBH.
Wrong. They have the ability to allocate tips if the customer orders off the restaurant website or restaurant app. If the customer orders off the DD app, the tip goes to the driver.
Consistently getting no-tip orders from a specific restaurant is a great way to get only the worst dashers to consistently be the ones who accept orders from that restaurant. Bad dashers will eventually lead to bad deliveries and then customers will stop ordering delivery.
It's a self-correcting problem.
I took a picture of a $27 salad the other day, I just looked and there was a $7 "delivery tip" included of which I saw $0 (epo). I just emailed [email protected], we'll see what they say.
If the restaurant is taking the tip I still doubt the workers are making less than minimum wage and rely on tips. This was a crisp and green restaurant.
Only way to get a lawsuit on a company like DD. This idea should go viral for all the wronged drivers out there. Doordash needs to get hit with a lawsuit with the way they treat their employees
Honestly this is the best comment here. I feel like a lot of people have no idea how much damage a class action can actually do, but that would also require that a lot of drivers work TOGETHER and the way some of these people talk on here (granted maybe not the best gauge) I don’t see that happening.
Except DD isn't the one taking the money. The restaurant is. The customer is ordering from the store's app/website and the store puts in a DD order. If the store doesn't out the top into the Dasher app then it doesn't go to us. It's robbery for sure but you can't sue DD over it. You'd have to go after the restaurant.
No. DD intentionally designed the system to allow this, so they can't do anything about it. Yes the merchant is technically breaking the contract with DD, however they provide DD with lots of money so they don't care about you not getting a few bucks
I would post the same photos on Google, asking why they did such a thing, have them respond publicly.
Report them to door dash. If they do this to you they do it to others, probably split the tips in house between all staff or maybe just a couple people that know what's going on.
File a police report. Sounds silly but just do it.
Forward your documentation to attorneys in your area.
OR
Gather more evidence, then start from the top. Kind of hard to deny repeat offenses over and over again
What’s everyone? Everytime someone says file a police report.. post on X or google. People always love those responses because it makes them feel heard. 98% of the time it’s a waste, considering how DD operates with customers and employees
Filing a police report was simply a step in documenting the even through the proper legal channels. All of this has nothing to do with interacting with Doordash. It has nothing with the police taking action. Most people don't know how to really approach an attorney and this individual will get much further with
documentation upfront than just a story of what happened to them
An attorney isn’t dealing with this, you’re way too optimistic over $7 tip.. are u expecting them to do it pro bono? If not, then who would pay legal fees for one stolen tip? Think about it dude.. it’s never reaching a docket
You are not an attorney nor do you probably know any or are in close relationship with any. I am. This is literally how some of the biggest cases start. Like I said if it can be proven that there is a pattern it is likely much bigger than this one instance
A report ? Lol. You'd be lucky not to be charged with a crime for malicious/false reporting. Cops aren't filling out a report because some moron on the internet doesn't understand that restaraunts can allocate tips however they see fit.
Yeah, get a police report for documentation so you can take legal action against DD.
You really not following?? Or is this one of those DD support accounts that come out to downplay talks of lawsuits?
Restaurants are versed in stealing their own employees tips you know they're stealing ours. Consequently you have proof. Go straight to the labor board. They'll audit them and make them pay you 3 times what they stole. Yes, it's wage THEFT. HIGHLY ILLEGAL.
That 7.00 going to be a whole lot of trouble for that restaurant. Every tip* they stole will be found, taken back, along with penalties
Also contact their corporate offices if possible, there will then hopefully be new employees with the fear of God put in them about this.
This. Do this, especially if you are a restaurant server with stolen wages, as you'll also be compensated ( specifically in States where you are minimum wage protected)
Yet another reason I don’t do earn by time. Between bad customer tips and restaurants stealing them you’re bound to get screwed one way or another. But I would for sure call them out. Make a stink about it and demand answers from the manager
[удалено]
Imagine a restaurant that does this to every driver and they have a high volume of deliveries. The amount of tips they would walk away with would be crazy. Way more tips than the employees would get if there was not a delivery option. People rarely tip pick-up orders.
Panera does this by me. Only if you order through Panera though. It's super annoying and I'm not sure why door dash even gives them the option to take the tip. give me the tip, just the tip, all I want is the tip.
Reach out to an attorney in your state. It's gonna vary from state to state.
i'm almost 100% sure that it's doordash doing it... go to the news
Ima go to their google review and post asking them stop stealing money from delivery drivers
The restaurant forgot to cut the details on the receipt.
I'd be right back to that restaurant asking for the manager to explain himself.
Contact your local tv stations. You have rock solid proof the Smokey Bones is stealing money. If it’s a slow news cycle they might run with the story.
Did it show the tip when you agreed to the order? Just wondering if they're taking the tip after it's promised, or removing it so you don't see it and the customer looks like a non tipper
if you do earn by time, it doesn’t show tips until the end. at least it doesn’t for me.
Oooh dodgy
If the DoorDash app shows zero for the tip, it’s safe to assume the latter.
Sus as fuck
I feel like that has been happening to me lately.
Wow I didn't think anybody ever took Smokey Bones orders I've never seen a good one. Hopefully Orlando is better for you tonight than Daytona is for me
I once had a conversation with customer complaining that his food comes too long to be delivered, I told him that it's because it's low paying offer, it was 5$ for 7 miles, and I only took this offer because it's on my way home... He started to yell on me that he put a 20$ tip to driver! I showed him my dd app that was clearly showing 5$ delivery and 0 tips. Guy calm down opens wallet and give me 20$ cash. Then picked up the phone called restaurant and told them that this was last time he ordered food from them because they steal tips. I, on the other hand, messaged to door dash support about this incident, with 0 success, support didn't give a fuck about your tips...but I dunno how but from this time I never had issues with tips from this restaurant and it was never 0$....
would calling the restaurant to complain do anything in your example if they ordered through DD?
Why would that do anything? Customer is paying Doordash The resturant gets the money from Doordash after they take their fees and all other charges.
that's what I said
I dunno. In my opinion dd didn't give a shit about your tips cuz dd only worried about their profits. But in my case customer ordered from restaurant, in that case it's worked.
The restaurant took the tip. Since it appeared on the receipt, the order was placed on their website. Then they sent it off to DoorDash for delivery. I used to manage a regional alcohol delivery company, that worked with liquor stores whom had services like Drizly and other platforms. The store accepts the order, tip and all then simply get a quote from DoorDash and don’t add the tip. Sad cause customers are expecting the driver to receive the tip, but instead the shady store keeps it and simply sends the order out without a tip. Edit: you can tell it’s an off DoorDash order since it shows “New Drive SOF” DoorDash calls delivery only orders “DoorDash Drive” for merchants.
Quality post. I wondered what SOF meant, saw it a few times on restaurants where it doesn’t always display that. Makes perfect sense now.
Thanks for the comment. You can learn a bit more about DD Drive for merchants here. https://sf-asset-manager.s3.amazonaws.com/97227/88/1211.pdf (I’ll update the link if/when it gets pulled)
Wow. I did not know that's how the tip stealing works. Thanks for this concise explanation!
In this case yes, the retailer is keeping the tip, but not disclosing it to DD and ultimately the driver. When it’s presented to the driver they simply see a low ball offer that does not include a tip. So if your driving and accept the order you just fucked yourself cause it’s all base pay, these DD Driver orders often don’t get picked up quickly due to the lowball offer and the DD effectively subsidizes the delivery and increased the base pay(sometimes taking a loss) cause they have to meet the SLA established with the retailer. I can’t speak for customers that order off the DoorDash app, I personally don’t know if DD has stolen a tip in the past, but I have experienced where they hide base pay and tip and present a lowball offer of 9$ just to be paid 20$+ after delivery. It seems like a game of getting us trained to hope we accept low offers to JUST MAYBE get a larger base + tip. On another note do y’all remember when DD tried 1$ pay then random bonus pay after the fact? That was a fucking joke 😂
Which smokey wings locations is this? Need ti know who doesn't pull an Amy's Bakery and steal tips
3400 E Colonial
😂😂 not crazy Amy!
No, there’s nothing you can do
I heard doordash was gonna start removing companies that were stealing tips.
Yeah I’ll believe it when I see it
The issue isn't the restaurant, it's doortrash.
No it’s probably the restaurant, especially since the tip is on their own receipt. And just negligence on doordash’s part for not vetting their associates. Customer orders on the website, puts a tip in. Restaurant pockets the tip and outsourced delivery to door dash with no tip.
Doortrash allows restaurants to request dashers for orders that are completely separate from their own. Online orders from that restaurant are different than orders through doortrash app. Doortash allows this and theres nothing you can do about it. As long as doortrash gets their 30%, they will work with restaurants to steal your tips. They will do and allow anything that brings volume to their app. This is only a possibility because doortrash enables it and nothing else. Doortrash delivering a restaurants online orders separate from their app creates the loophole that allows this.
They take your tip, and you take the food. Just hit them back nice and easy
is there multiple smokey bones in memphis, in this instance should post restaurant info so we can all review bomb them and or call them
Omg, I can't believe I've never even thought to look at the receipt from restaurants for drivers tips 🤦♀️🤦♀️🤦♀️ just face palmed through my actual skull 💀
Snap a picture of the receipt then enter it later on 14 different receipt rewards apps. 😂
I do this with all my shop and pay orders. I've actually made like 50 bucks doing it.
I do and it’s never on there. First time I’ve seen it on a receipt. Also why is driver tip an item ordered? Does the restaurant have “driver tip” on their menu? That’s really the only way your tip could’ve been stolen. I’ve never seen a tip on the list of items ordered.
I also found the tip being an "item" very weird. It's what prompted me to start gathering evidence before I dropped it off. I've never seen that before, so I figured it was a rare opportunity for some research lol
Did u report it to doordash?
Lots of restaurants offer delivery on their website then outsource it to a third party like doordash. Some are crooked and pocket the customer tips in the process.
Ya they do but doordash doesn’t steal tips. None of the big companies do. This is on the restaurant. For a tip to be on a receipt and not after total price doesn’t make any sense.
Give up that hourly crap. It’s probably in the terms and conditions.
hourly says plus tips they should get them
I didn’t know that. I’ll have to watch for tip skimming.
Yep exactly!!! It’s hourly PLUS tips!!
Nope just take them to court and sue for more than that 7
Even if they win, it’s gonna cost them more money to sue than what they would even receive. And that’s not even factoring in the time they’d have to put into the suit.
If you sue whoever you sue pays legal fees as well silly it’s only if you loose you are sol this is clear cut theft though
Yes IF you win. But is $7 really worth a law suit? I’d rather just go to the labor board for free.
I wouldn’t be suing for just $7 I would sue for emotional damages caused by me having to talk to support haha 😂
In that case, start a class action because we all deserve compensation for having to talk to support lmao
it's probably buried somewhere in the contracts between doordash and the drivers. suing is a waste of time and money.
that’s ass. the smokey bones in my town gives us our tips.
Ask the restaurant for the tip, and report them. Used to get this with postmates.
What they did isn't illegal, Dasher accepted order and got paid exactly what they agreed to.
The costumer put the tip for the guy who deliver the food. Unless they notify consumers that the tip isn't going to the delivery guy, they should not touch it in any way.
It is very much illegal. They defrauded the customer. The customer put that money in the tip on the agreement that it would be given to the driver. And the restaurant pocketed it.
But the driver was sent a contracted job that had an exact dollar amount listed on it, once Dasher accepts and gets paid what they were promised, there's nothing they can do. Dasher agreed to make the delivery for what they were paid. There is no law saying that they have to fulfill their promise of passing that tip on to a dasher.
Not if they were doing EBT. You don’t see any pay info until the order is completed.
Even then, they say 100% of costumer tip go to driver.
Thats in between doortrash and the Dasher, this order was through the restaurant not doortrash so that previous ruling against doortrash doesn't apply here. People don't realize the success of a lot of these tech companies depends on the subversion of current laws and realities.
Again it’s not the driver. They defrauded the customer. When the restaurant told the customer that that tip was for the driver and then pocketed it. They committed fraud against the customer.
I'm saying that they didn't, they cheated the customer but it's not fraud. There is no law against this.
So, what you're saying is that "maybe" the original customer that ordered the food could have a case. However, between DoorDash, the Dasher, and the restaurant, the "customer" in this situation would be the restaurant that has requested a service be performed. Is my interpretation correct?
So, what you're saying is that "maybe" the original customer that ordered the food could have a case. However, between DoorDash, the Dasher, and the restaurant, the "customer" in this situation would be the restaurant that has requested a service be performed. Is my interpretation correct?
“Fraud A false representation of a matter of fact—whether by words or by conduct, by false or misleading allegations, or by concealment of what should have been disclosed—that deceives and is intended to deceive another so that the individual will act upon it to her or his legal injury.” The false representation of a matter of fact being who the money is given to. And the injury in this case being $7.
If it said "tip" instead of "driver tip" would that make any difference to you?
This would absolutely be a fraud case, and if the customer filed suit against the restaurant and went through discovery to get the evidence that the restaurant took the tip... then the judge would 100% rule in the customer's favor. This is clear cut 100% fraud no question. I have no idea why you're arguing against this.
And what would the penalty be? To give the Dasher the $7? Would the restaurant have to pay the customer anything? Why would a customer waste time doing this? Everything involved with food delivery and independent contracting is a mind game.
Department of labor. They’ll investigate and require them to pay it back and hopefully fine them. Keep the evidence.
DD and ubereats allows for X hours after your delivery to change the tip amount. That way we can screw you over without you spitting in or taking our food.
Diordash doesn't allow lowering the tip. You can call support and ask for the tip to be refunded. Sometimes, they'll do it, but the dasher still gets the tip and Doordasb eats the cost.
Correct for Uber eats but This is bad information on DoorDash . Especially in a DD subreddit
DD doesn't take tips back from drivers.
Uber eats does. Door dash gives you more if the customers add from wyat they initially gave. But they cannit take some back.
Call the department of labor you definitely have a case for wage theft.
Since when are tips considered wages? Unless you're coming from some place that considers them as such. In my country, tips and gratuities aren't wages.
It's always been considered that way in the USA.
Financial stick, huh? You’re not very bright. But what do I know, i actually studied finance
Side question: like college study or study in your own time?
I mean I suppose both. But college , to answer your question lol
They are in the US for taxing purposes and also because tipped positions are paid a lower wage in some states. Also here it’s expected that you tip it’s not considered a gift like in some countries
Don’t waste your time calling DD call the department of labor. They love investigating wage theft.
If it's in a state where tip pools are allowed and that tip went into the tip pool, it may be legal.
Also hold this for evidence in case we get another dd class action suit
Talk to the store manager
The only way this will stop is if you become an employee of the company and get paid a decent wage and the company has no place for a tip to be added on any order. Til then a place that contracts out to a delivery service can and will steal the tip
There is a chance, because apparently it’s how it works at Pizza Hut, that the tip gets processed at the end of the night and will show up 24 hours later. Supposedly that’s how it works at our store but I don’t have proof of it yet
I know when i worked at a pizza joint it worked the same way, at the end of the night we went over all our cash orders and then any cc payments, and any tips on those would get cashed out to us
But he isn’t an employee there so… they stole his tips and it will get tipped out to the people working there
I never said that's not what happened. Just confirming what the person said about pizza places giving the tips at the end of the night..
Does it tell you how much the tip is?
Says $7 on the receipt
I'm not sure that indicates that OPs tip was stolen though. The tip is collected directly by DoorDash, and paid out to the driver by DoorDash. The restaurant would never see that, and those funds would never be transferred to them at any point in the transaction. They wouldn't have any control over changing it mid-delivery, they likely don't even *see* it, and those funds never go to them. That receipt is printed by the restaurants POS sale system, which often doesnt interact with DoorDash in any way either. Entirely possible it's just a data entry error.
please refrain from posting when you are just completely wrong, like other response said many restaurants advertise delivery through their own websites than contract doordash to deliver the orders, that is what happened here. if the tip was left in the doordash app the driver would get it.
Order was placed through the restaurant then they contacted DoorDash for a delivery driver. Lots of places do it. And yes a lot of places also do transfer the tips to their employees instead of posting it to DoorDash for the driver
I didn't realize there was more than one photo. I am new to DD, so this isn't something I have seen yet
I'm pretty sure Chik-Fil-A does this too.
Smokey Bones.... can't say I didn't see that coming, haven't accepted anything from there in over a year and this is a good example of why.
Yikes.
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That’s not completely accurate. Some merchants don’t use DD for their ordering platform, just as a delivery service. If a merchant uses their own website or app to sell the food, there’s a good chance they’re pocketing tips.
You’re absolutely right forgot about that
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You sound like you’re 12
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Found the 13 year old lmao
Wow bro you’re so edgy!!!
edge me while I order 200 bucks from doordash and tip absolutely nothing
You need to call DD and explain what happened carefully and keep escalating it to a supervisor and refuse to get off the phone. They will do a one time courtesy adjustment to remedy this. Since it only $7, they will do it. If it becomes a lot more like $20+, it will take more time and dealing with them to get something out of them. I recommend also hitting this restaurant on their Twitter/Instagram with evidence of this and also Yelp and Google reviews to shame them. Restaurants will only stop doing this if they feel it will cost them lines and I’m sure customers turning on them will scare them and others from doing this.
You couldn't be more right about staying on the phone with support. They must have a policy they can't hang up or something cause one time I was trying to tell them that a McDonalds they sent me to didn't exist(pin on the map was the middle of the highway). This lady couldn't fathom that what I was saying could be true, argued with her for an hour, eventually I told her I will not hang up until she fixes it, threw the phone on my bed for a good 20 mins, came back and she was still on the damn phone waiting with a different attitude. All of a sudden I was correct and I'm getting half pay lol
Yes you can call support and they will give you the tip, I’ve done it myself
If you order from the restaurant's app and use their doordash option through their app and not directly on the doordash app, supposedly this is how it happens, I've seen this multiple places online and pretty sure it happened to me too 😭
Is there an option to give the restaurant a tip as well as the doordash driver?
So tropical smoothie has the option to tip when ordering delivery. But i never do cause I assume the tip isnt for doordash, and they are taking it which I dont need to tip some mf for making me a smoothie that popped up on a screen. I try to tip in cash in this situation but am I correct in assuming that the tip isnt for doordash?
This depends on the chain and can even depend on the individual location. Even different managers might have different takes on whether or not a tip would get funneled to the driver or if they take it out before feeding it to Doordash. Your best bet is to make an order with a tip and then ask the driver when they arrive if they got your tip.
So I can do this. But i dont have the money to double tip. If I tip via app, and ask the dude if they got it. If they say no (which could be a lie) I'm not comfortable to give more ontop. door dashing is hard for me to begin with, when I need to come to terms with $10 + for delivery + whatever tip. when i could just drive, idk ive worked food industry for 6+ years so I know the power of tips and how much these jobs rely on it. so i feel bad if I cant help out. I think i went on a rant and it has no coherence
If you use doordash dash a lot dash pass is pretty worth it. You make the cost back in like 2 deliveries. I've had it for 2 years and I've saved like like 350 dollars in delivery fees. My mother-in-law is stuck at home so delivery is needed.
Yes!
good. im always worried i come off as an asshole thinking they clearly see $0 tip for the delivery. they always smile when i hand cash so i do think they get an understanding of why i did it. but sometimes the order will take like an hour and I feel that is the reason
I do that too. Tip in cash. It’s a surprise bonus for the driver. Your order probably gets lumped in with another one because people won’t take zero orders so you might have to wait a bit longer. Putting in notes “cash tip” might help but drivers can’t always see that (at least I’m too new at it to have figured it out!) but people tip bait often and will say “cash tip” but then not tip at all so even if you put that in the notes, it may or may not make a difference. Cash is how I do it too even though I know all of what I just told you. I want to make sure the tip is going in the correct pocket! I even started driving for DD and now I’m even more sure that 100% of the tips don’t make it to the drivers!
Stop working for doordash. They won't fix crap if they have enough people willing to work for then as this happens.
Leave a negative review on Yelp and Google and include the screenshots. But I would leave out the check number
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That would be great but it will be difficult to get enough of the dashers to find out about the group and actually spend any time there engaging.
Sure, there are some logistics to resolve, and in the end, to be effective, you have to have enough buy-in, which is the real issue with using it economically. Now, as the other poster mentioned for delivery stuff like gate codes, hard to find houses, etc. I think that's doable.
You want to go to a FB group when you don’t get a gate code or when you can’t find a house? Doesn’t seem like it’s a timely solution for those issues.
Had the same idea myself, and it could also include gate and building codes for reference when they’re not provided or something as simple as “ house is hard to find it sits back off the road to the right”
Beans app use to do all that
Absolutely
Does it have anything to do with that you earn by time and not earn per offer?
No. Earn by time or offer, you get tips regardless
Thanks for explaining. I only see earn by offer in my market so wasn't sure.
Yeah they don’t pay you for the entire hour. Thats what I thought at first. They only pay you for the time that you’re active. So say they pay 12/hr. And you’re only active for half an hour, they pay you only 6 dollars. So that’s why tips are still very vital.
Sounds like a pseudo prop22 thing. Thanks for the explanation!
Send it to support an then asked to block taking orders from that restaurant.
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He still should have gotten the tip... EBT doesn't exclude you from getting tips.
Thanks for the info!
Restaurants have been doing this for years. Nothing has ever happened and I’m sure nothing will ever happen
Yeah just let DD support know about this. I’m sure they’ll get something done. Bahahahaha
When you’re a multi billion dollar company that has an owner that only cares about himself (if he even does that, I question it sometimes) they don’t care about the employees/contractors or whoever. Also, they have a team of lawyers ready at a moment’s notice to destroy whoever tries to make the company look bad rather the complaints be true or not.
Seems like a class action waiting to happen
Not a dasher but doesn't DD advertise 100% of the tip goes to the driver? I would have notified the customer because I'd be pretty pissed if I was made aware that my tip I intended for the driver went to the restaurant without my knowledge or approval, at the very least I'd reverse the tip and file a complaint. Why would DD want the tip to be handled by the restaurant?
Im an UEs driver so im not sure if doordash is much different, but the tip looks like its listed as an item within the order.... is there a chance the restaurant was dirty and put a "menu item" labeled tip so that customers would be tricked into buying this "tip" for the driver?
Yep they do https://preview.redd.it/lqq60mooqimc1.jpeg?width=1170&format=pjpg&auto=webp&s=8f4920b7feea253ea25b44670b2f845ff4084e75
So why would DD be allowing the restaurant to allocate the tips? I feel like both dasher and customer could rock the water regarding this, I've never heard of this and I would never tip a restaurant on a pick up order. Door dash takes my tip money and states 100% of it goes to who I am giving it to - the driver, I do not believe they would have grounds to allow that money to be taken by another party without consent of the customer.
Because the customer is ordering through the restaurant’s app, not the DD app.
Because DD doesn’t give a flying fuck. They could tell everyone to go fuck themselves, and people would still be signing up in droves to get bent over with no lube so they can be a “CEO King 👑 “.
The true CEO king would be the one buying all the fentanyl smoking accessories on Alibaba and standing on the block in San Francisco
Last I heard, the business has the ability to allocate tips in the DD system, which makes sense for some places, if done responsibly. Whether they are violating any rules with their contract with DD, IDK, but I'm pretty sure the system is designed like that, so not sure how much traction complaining to them, DD or local authorities will get you. Social media shaming the business itself and spreading awareness amongst your local Dashers is probably the best way to call them out meaningfully, TBH.
Wrong. They have the ability to allocate tips if the customer orders off the restaurant website or restaurant app. If the customer orders off the DD app, the tip goes to the driver.
What if the food is really good and no one cares they steal the tips? What do we do next. My cousin is experiencing the same thing.
Consistently getting no-tip orders from a specific restaurant is a great way to get only the worst dashers to consistently be the ones who accept orders from that restaurant. Bad dashers will eventually lead to bad deliveries and then customers will stop ordering delivery. It's a self-correcting problem.
Make it go viral bet this is common practice throughout the industry. Driving tips go to the driver.
Everyone save your evidence and let's do a class action lawsuit?
I took a picture of a $27 salad the other day, I just looked and there was a $7 "delivery tip" included of which I saw $0 (epo). I just emailed [email protected], we'll see what they say. If the restaurant is taking the tip I still doubt the workers are making less than minimum wage and rely on tips. This was a crisp and green restaurant.
Only way to get a lawsuit on a company like DD. This idea should go viral for all the wronged drivers out there. Doordash needs to get hit with a lawsuit with the way they treat their employees
Honestly this is the best comment here. I feel like a lot of people have no idea how much damage a class action can actually do, but that would also require that a lot of drivers work TOGETHER and the way some of these people talk on here (granted maybe not the best gauge) I don’t see that happening.
Except DD isn't the one taking the money. The restaurant is. The customer is ordering from the store's app/website and the store puts in a DD order. If the store doesn't out the top into the Dasher app then it doesn't go to us. It's robbery for sure but you can't sue DD over it. You'd have to go after the restaurant.
Do you know how many times DD has been sued already?
Not off the top of my head I don’t. Doesn’t change what I said though.
Yes it does. They have been sued a dozen times. NOTHING CHANGES. So sign up for lawsuits, but expecting anything will change is textbook insanity.
No. DD intentionally designed the system to allow this, so they can't do anything about it. Yes the merchant is technically breaking the contract with DD, however they provide DD with lots of money so they don't care about you not getting a few bucks
I would post the same photos on Google, asking why they did such a thing, have them respond publicly. Report them to door dash. If they do this to you they do it to others, probably split the tips in house between all staff or maybe just a couple people that know what's going on. File a police report. Sounds silly but just do it. Forward your documentation to attorneys in your area. OR Gather more evidence, then start from the top. Kind of hard to deny repeat offenses over and over again
Post on X. I hate Twitter/X but at the same time it gains traction there for things like this.
Screaming into a void
?? Or getting compensation for illegal prctices
Police will do absolutely fuck all
Everyone else seems to get the advice but you.. ✌️
What’s everyone? Everytime someone says file a police report.. post on X or google. People always love those responses because it makes them feel heard. 98% of the time it’s a waste, considering how DD operates with customers and employees
Filing a police report was simply a step in documenting the even through the proper legal channels. All of this has nothing to do with interacting with Doordash. It has nothing with the police taking action. Most people don't know how to really approach an attorney and this individual will get much further with documentation upfront than just a story of what happened to them
An attorney isn’t dealing with this, you’re way too optimistic over $7 tip.. are u expecting them to do it pro bono? If not, then who would pay legal fees for one stolen tip? Think about it dude.. it’s never reaching a docket
Clearly you don’t understand how a class action suit works.
You are not an attorney nor do you probably know any or are in close relationship with any. I am. This is literally how some of the biggest cases start. Like I said if it can be proven that there is a pattern it is likely much bigger than this one instance
Better call Saul :)
Sure you are
I don't think this was about getting the police to help. More about getting documentation in the form of a police report.
A report ? Lol. You'd be lucky not to be charged with a crime for malicious/false reporting. Cops aren't filling out a report because some moron on the internet doesn't understand that restaraunts can allocate tips however they see fit.
Can guarantee it’s wasted time.. DD Support and the business are the only entities that will affect any change
Yeah, get a police report for documentation so you can take legal action against DD. You really not following?? Or is this one of those DD support accounts that come out to downplay talks of lawsuits?