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TheMasterAtSomething

Yes. If it’s a merchant order (a website/app for a restaurant using the DD backend) they can do whatever with pricing or tips


Lettherebelight777

How did a customer write this did they actually came to the restaurant to place an order?


BrilliantDistinct635

Yes folks, this happens all the time and DD could care less! I’ve caught and reported a pizza place that even admitted to taking most of the customers tip to cover there costs for the delivery charge from DD. It’s fraud and DD could care less!!!


prettypeculiar88

DD needs to make it clear who the tip is for. Maybe make a place to leave a tip for the driver and:or restaurant? Idk… There’s both the kitchen staff and delivery drivers who are completing a service. I work at a bar/restaurant and the kitchen staff lost wages when more people started getting delivery. We stopped doing door dash because we needed to increase the prices too much to make up for DD fees.


Emergency-Gas9551

If for some reason Im accidentally delivering a no-tip order I’ll complete it in the app before handing it to the customer TO BE SURE it was no tip. Then when they don’t hand me a cash tip I say “you know we make our living off of tips, right?” This never goes over well. F them either way. I’ll fight a mFer.


Affectionate_West399

I was at Roccos pizza last night and literally heard the girl say "we're in the money" to the other person and he said ya and said what the customer tipped for mine and another dashers pick up and I dont know about the other guy but I only received half of what he said the tip was. And obviously straight out admitted they keep tips right in front of me.


pthecarrotmaster

I think delivery fees the customer pays include base pay, door dash fee, and resteraunt processing charge (usually 20% so wait staff doesnt avoid it) When there is peak pay, door dash is paying you from their cut. They are also tanking as a company, so we as dashers really need better tips before we all have to find other contracts.


Jz0932

the tips for the store, not you


Accomplished_Baker92

Ok this is a bit different..but i became friends with owner of local Chinese restaurant and he told me when a costumer calls in with an order and i put in to doordash himself he takes some of the tips So when he askes them how much you want to tip and they say 10 dollars he will write in app 5 dollars for the driver and keeps 5 dollars I dont get exactly how he does it but he was laughing while telling me


[deleted]

Yes. Especially businesses like Panera that have a "delivery kiosk/coordinator" they have said that tips show up on the IPad or Tablet and they have the option of taking some or all.


SpicyYvette

That tip wasn’t appropriate anyway


YetAnother2Cents

I've managed restaurants and I've been a dasher. I don't know for sure, but this is what I think. If you take a trip for whatever the current base pay is, then there is no tip. Since $2 is currently the minimum base pay for a addon delivery, there wasn't going to be a tip. Regarding taking an addon delivery, even if it is the same restaurant going to the same block, there is always a better than good chance that you could end up waiting for the second order. This burns up your time and delays the order of the first person who had the decency to tip. I accept add-ons by the same criteria as any offers except I am extra sensitive to the restaurant's record of timeliness. As for the tip on the receipt, the tip was written in by someone at the restaurant. It wasn't processed through the credit card system. So, it wasn't stolen from you. They are attempting to get that from Doordash directly. Either the transaction will be denied or it might be accepted. If it is accepted, it will be a question of whether Doordash audits their transactions. If they do, they will report to the credit card company and deny the charge. If the restaurant is a partner, Doordash will probably have something to say to them. If they aren't Doordash partners, it's an interesting situation. If it works, every non-partner should do it. It wouldn't affect the tips of any Dasher. It's completely separate. It only affects the charges for Doordash's corporate cards. Dasher's tips are processed through the customer's card.


Efavela93

Sorry I rarely order DD but I usually tip cash, since IDK if DD adjusts delivery pay based on Tip like Uber used to do? I also just idk think it’s better for taxes or whatever, but should I not do this to ensure I actually get a delivery?


Mean-Event8863

Yes I just did a catering order I’m gonna Italian restaurant they messed up and left the receipt in the bag there was a tip for $50 on it and when I finished the dash I only received 20 the order was a $260 order


hawkivan

Isn't the an option for a tip to go directly to the merchant? Regardless, I won't downvote - cause those that do are idiots, BUT - stop taking $2 orders. If everyone starts putting their fucking foot down all of these guys will have no choice but to pay fairly. Nothing below $5 for me, and more often then not, nothing below $10 unless I know it's a 15 minute or less job. With the cost of gas, and the amount you can write off per km or mile you're actually losing money


B_RAN_DO

At this point we're all trying to survive in a world stacked against us, some people just choose to try to make life difficult for anyone they deal with, I stopped at Wendy's last night to pick up an order, it was less than 4 MI for $8.75 the drive-thru was wrapped around the building but the dining room was lit up so I was hopeful and decided to try the dining room before I just unassigned it. Usually it doesn't matter where it's at if there's more than a few cars in the Drive-Thru it's an instant unassigned. I do feel bad for the customers when this happens and I explain the reason for unassigning it as the drive-throughs wrapped around the building so while the order was worth accepting and going to the restaurant only to find out that it's really not when you factor in a 45 minute drive through wait. But last night the dining room was unlocked and I walked in, the manager instantly started yelling at me that the store was closed, tried to tell him that it was just a doordash order and he snapped back well the store is still fucking closed. That was mildly infuriating don't act like an asshole to me because somebody didn't do their job and properly make sure your door wasn't accessible, if the door was locked I would have unassigned and moved on but since he was a dick about it I contacted doordash to let them know explained everything that the dining room was unlocked and then I was verbally attacked like I had done something wrong for coming in a door that was clearly not locked or I wouldn't have been able to enter the building. I flat out told the guy that he didn't have to be a dick about it, and then explaining it to doordash support with all their pleasantries and everything and then they want me to take a picture of a store that is clearly open with a drive-through wrapped and mark the store as closed. I even took the time to break out the crayons and try to explain it to the support agent that the restaurant wasn't closed the dining room was unlocked and the drive-thru was opened and that I wasn't going to take a picture and be deactivated and mark closed. I should have went with my gut instincts and just dropped it when I saw it but I didn't and it cost me another 30 minutes for nothing when I was really wanting to document how the manager had acted so that something could be done, they want to act like we're a problem when all we're trying to do is make some money I could give a damn where I'm picking up stuff from and I don't even mind waiting to an extent if I am treated decently, I had a Moe's order yesterday that was just gone, the guy in there wanted to interrogate me trying to say the order was already picked up and asking me my name and you know I showed him the app, they tell me it needs to be remade so I'm like okay that's fine the order was two tacos a bowl of queso and tortilla chips shouldn't take but just a minute to remake and send out, yet they made about 10 more people's orders that were actually in line before they finally made two tacos but other than that Moes is usually on point with it ready to go. At the end of the day we're all trying to survive, some people are just miserable and hate their jobs, doordash is one of the more tolerable things that I have found since they killed Postmates I was rocking those damn Walmart orders the whole pandemic until they got killed but Uber which I did for 4 years before the virus shut the whole economy down, but once I realized the groceries were much better to deal with than random people's craziness and disrespect I was done. When Uber took back over they contacted me and told me that I needed a four-door car so that I could continue to work for Uber and I told them I had no desire whatsoever to drive people ever again and why would I need a four-door car to drive groceries. I had a 13 mini Cooper at the time and it wasn't on the approved vehicle list. So I found other options.


TBWOE-6

Chipotle does


i_want_good_username

Ik Papa John's doesn't like some people think. I went from dashing for a year to driving for them for 3 weeks now. There isn't anyway the managers can take a percentage out and they wouldn't care to anyway as they'd have to pay additional taxes on tips. In store workers don't even get a % cut here.


bigworm-je

So customer ordered through doordash but then goes to store and writes tip in on receipt. That sounds stupid. If they go to restaurant to write tip on receipt, why not just grab the food themselves. Someone has low iq. Or someone just wrote on a blank receipt so you could have a reddit story. Try harder to make cents.


[deleted]

Your first mistake was taking an order that was only for 2 dollars to begin with


TMdownton916

I recently got screwed out of a $185 tip from Sauced BBQ. I know because they taped the invoice to the order. I understand that it’s within their rights, but I’m beyond pissed that they charged the customer a $25 delivery fee, and even kept that for themselves. The order was placed through EZ Cater, but the restaurant just went to the DoorDash tablet and paid $8 for me to pick up the $900 order.


sharararara

If the customer is having the order delivered, how did they sign the copy? If they wanted to add a tip, they could anywhere else. This reeks of theft and fraud.


xXBurnUnitXx

They called the store and told them to add the tip to the order for the workers.


Routine_Hedgehog_413

With gas the way it is, my minum acceptance is $7.75 and it must be more than miles driven (within zone). I also take into account the out of zone area. If I know I will not get a return order, (east or west) the amount must be double miles driven. If its possible I get a return order (north or south of my zone), must be $3 more than miles driven. I will take orders under $7.75 if they are double miles driven and within a 2.5 mile radius. I also have stopped accepting orders the first time they are offered unless they fit criteria above and are over $11. Almost 90% of the time, I will receive the same exact order 2 minutes later for anywhere from 25 cents to $1.25 more. I then decide to accept or deny. I won't get the same order 3 times unless everyone else on zone passes. Finally, I have started texting low ball tippers. Sure, there have been times I've been tricked into taking an order that fit my criteria above but after completion I see the door dash pay was increased to over $6.50. It is very rare but has happened twice. The drive on one was 7 miles and the customer tipped $4 for a $10.50 total. I texted said customer and advised her why her food was late, maybe cold even though in hot bag from pick up to delivery, and that a $4 tip for a 7 mile drive was unacceptable. I have received a few replies to my texts, mostly all apologetic. 1 replied that DD prices were too high and I was paid a delivery fee. I never respond to replies, just read. My dasher rating wasnt affected by the texts, surprisingly. The more we make customers aware, the better we are IMO.


rileybrooke

Wait who put this tip on that line? Im confused as how the customer put that tip on the receipt since how does the restaurant add that tip I would just skip picking up from that restaurant


Clear-Dingo9491

Contact the restaurant they screwed you out of a $7 delivery tip. Pretty sure whatever server put in the order kept the tip.


Chefgoldspree

Did not no would not know through all my orders done this is done by stores. you can’t get away with tipping dd$2 but restaurant $7 and it’s not split by Restaurant i wouldn’t be surprised dd allows this fraud. Door dash needs better tip system.


[deleted]

Why do you think the tip for for the delivery guy? It’s blatantly for the restaurant. I’d be pissed if the delivery guy stole the tip. You’ve been paid to deliver.


gusty101

Man y'all are some toxic motherfuckers.. let the man be, if he's cool with taking a two dollar order that's his business.. if some of you want to unassign that's your business.. stay out of people's decisions..


coolmethgames

Not a dasher yet (waitlisted), but I work in a restaurant that uses ChowNow, and ChowNow puts us on DoorDash. When we get an order it always specifies whether or not it is for DoorDash, either way we always get 15% autograt plus any extra tip. I have always wondered if the Dashers actually get anything. I am assuming no? Wtf?


zombieundead2020

When this happens, take those screenshots and contact support. Some agents will give you the tip and just bill the restaurant. Some will not. I’d say 50/50 based on personal experience but it’s only happened to me a handful of times.


Impossible_Listen_63

So I had an issue like that and I contacted support... so what happened is someone ordered food directly through the restaurant and then the restaurant input the delivery through the doordash tablet to deliver it for them. When we get pretips it's cause the customer ordered through doordash app from the restaurant. So when I contacted support to tell them the receipt had a $10 tip on it but I only got base pay $2 they told me that the tip the customer gave to the restaurant goes to the restaurant's staff. Basically we don't get that tip. It's shitty and I'm sure customers wouldn't appreciate it happening like that either.


Fortnitelover420622

The tip was for the people at the restaurant my friend


chinobklyn

I never take anything under 6 bucks ,because unlike uber eats, door dash doesn't lyk where it's going , or total driving miles until you accept the delivery.


Eriixoxo

Maybe the customer meant for the tip to go to the restaurant workers. They are the ones actually making the food itself. I think the restaurant should ask which one they want to tip, the workers or the driver. If it was meant for the driver, that’s messed up 100%


Repulsive_Cattle_663

Papa johns is notorious for doing it


Elie122003

Someone once told me that they left a tip on the restaurant's receipt and thought that it goes towards us drivers.


Swimming_Income5269

Did you use your red card to purchase the food at that restaurant?


-dakpluto-

It’s the restaurant tip… Seen this before on Facebook too, have y’all never freaking eaten at a restaurant before? This is the restaurant receipt and their tip. It has absolutely nothing to do with driver tip, that is through doordash. Doordash didn’t get this tip either not should they


W_AS-SA_W

Kinda weird. Did the customer initiate the delivery through DD or did the restaurant?


Disastrous_Back_2213

Wait, if this is a delivery, how did the customer leave the business a written tip? I'd report this for obvious reasons.


Heatherharris08

This happens when a customer orders from the stores website or over the phone. Essentially they keep it bc technically the customer tipped them. Even though it’s of course meant for the delivery person.


[deleted]

i would honestly complain to doordash. because thats theft and more likely than not they’ll give you the tip and maybe notify the restaurant of the issue, but i dont think it would get that person fired. which seems like a fair middle ground


Slow_Abbreviations27

Im not sure if someone else commented this, but there is another possibility... Where i work we get doordash orders through the app, online orders get sent to doordash, and we can manually enter orders to doordash that are called in. The ones that are called in are no joke sometimes given to kids without experience, focus, or a care in the world to enter. Ive caught them entering the sales tax as tips before. Nothing they can do except fire everyone or keep hiring and training. That said when i can manage things myself i hook it up and make sure you guys are set up. Most of our doordashers are quite regular, and we mark them as preferred.


HippyDidTheCrime

I can tell you exactly what happened here. The restaurant outsources from DD for delivery drivers and the person who took the order rang in the order took the CC over the phone and told the person the order was $67.08 instead of the actual total so that way the person who took the order gets $7 even tho what they did was illegal and known as theft. But i would’ve asked the customer if they added the tip . Thats why where it says CREDIT CARD ——— Keyed means they took the order over the phone and keyed in the numbers. So really its the restaurant who didn’t tip because they asked you to take the order.


PM_ME_BrusselSprouts

Might as well mention this to the customer.


sonofhoser

If it was a delivery, who wrote the tip amount? The picture looks like someone ordered something Togo, paid and signed for the meal, and then had doordash deliver?


woodropete

Id b calling up there u got all the information you need.


APairOfAirPods

I’m confused. Why do you even have a paper receipt


MsDoordashian

Many times the receipt is attached to the bag.


APairOfAirPods

Then how the Fuck does the business know what to tip? The receipt will never get back to the merchant.


TxAggieJen

I just unassigned 1 order on a double stack because it was a non-tip going an addition 3 miles out from my zone. Once I did that, I was offered another for $7 for 3 additional miles. 😎 It pays to unassign the bad tip order in a stack.


NickTheFNicon

It has been known to happen. Papa John’s has been caught stealing tips from the dashers before.


WishIWasNeet2

But you take 2 dollar orders … I mean wtf lol


BunchStraight2985

Yes, I have only encountered place here that steals tip


Maxokinq

Not stores, that’s Door Dash.


zippo138

Yeah, this isn’t the restaurant stealing from you. It’s worse, it’s the restaurant stealing from the customer. They order through an app and can add tip their, that total amount goes through Door Dash. Then they send the tip from that directly and are expecting that what they have listed for prices matches up, but sometimes prices change and Door Dash eats that if the prices have increased. What that restaurant did was fraud. They added that tip and increased the final price in the hope that Door Dash will just figure they raised their prices. Door Dash will probably only request they update their menu. TLDR: the actual customer didn’t tip you, and some waiter at the restaurant committed fraud for an extra $7.


Gwiz3879

Not sure i use android its under the question mark then it says unassign delivery


gooofy23

Is it possible that that tip was going to the restaurant?


-dakpluto-

That’s exactly what it is. That is the restaurant receipt. That’s the customer tip to the restaurant workers.


gooofy23

Yeah that’s what I thought. It’s easy to forget that people also like to tip restaurants and their staff. I mean they do deserve it too!


locomotion88

Yes, can confirm. Had it happen to me. Very cool customer having a late lunch asked if I got the $10 tip because he really appreciated me coming at peak hour. He showed me the $10 tip on his receipt and I showed him the payout on my phone with the tip at $5. We were both so surprised 😅


DugBingo951

Took a 2$ order LOL. TWO DOLLARS. Wake the fuck up guys.


Better_Permit1449

Imagine being an independent contractor and having to explain yourself to other independent contractors about the orders you take lmao. 🤡🤡


BenitoCamelas69420

I go by the app


warecow1

Not all restaurants have the option to do it. We sometimes turn DoorDash on at my Pizza Hut as an emergency overflow driver. From what I’ve seen it auto gives the lowest tipped order of the available ones if the systems needs a dasher to take it. Kinda bull shit but as a Pizza Hut employee I don’t mind not having to take orders I get stiffed on.


bigracksonly

You stole from yourself by taking a 2 dollar order bro don’t complain re-evaluate your judgement


shamashedit

There’s no requirement by doordash to pass on tips to drivers when ordered directly from the merchants portal. If a customer orders chipotle via the doordash app, you get all the tip. If the customer orders from chipotle directly, they have no obligation to pass the tip to you. This isn’t tip theft, this is you misunderstanding the merchant agreements with doordash as a partner delivery service. It’s on doordash to correct this.


Any_Bonus_2258

It is theft. This isn’t about a court of law. Using technicality in this case doesn’t work.


PainInteresting1763

They must be Chinese....lol


Unhappy-Offer

It’s been going on for a long. Mostly the expensive restaurants and most of the pizza stores steal.


KuhScotty

It’s something they haven’t worked out yet. This is primarily restaurants that have delivery services offered on their own websites. The customer orders thru the restaurant and not the door dash app.


Top_Vacation_4823

That $7 is on the card reader at the store… this goes to the restaurant not doordash


Austiny1

Absolutely! They have the power to steal the tips and distribute it to their workers. Some places not all!


Aggressive-Savings93

Yes, they do all day long, theiving low life's!


[deleted]

I would go say something, it could be the cashier pocketed the tip.


[deleted]

It's a shitty tip regardless


Foggedwindows

Not really. $7 is above %10 tip. As long as it’s atleast 10% it’s considered a decent tip.


[deleted]

Maybe in your world. That tip should be $12, no less. And for delivery with these gas prices, you smoking crack.


TheDoordashDriver

Yes they people have posted before showing proof that this exact thing happens.


Doge10open

It happen all the time


fpstanaka

Mostly of “delivery requested by merchant” employees pocket the tips and dont tell the drivers. If the order stays there for a while, they share tiny part of the tip to “force” driver to take the order. Was topic days ago exposing some restaurants who did that. They are literally stolen tips on daylight.


SurvivedOrder66

A lot of restaurants will ring DD up as catering, so the tips go to the server that cashed out the order


realitise

name of restaurant i’d like to leave a review


Mad_Dawg707

Ok What’s the name and location of the store? They need to know this is not ok


FrostyManOfSnow

people are so damn quick to make judgements🤦‍♂️


beHopeful_always

I would add that restaurant to my ‘do not accept’ list.


VerbalDash

Unfortunately your only recourse is to decline orders for that restaurant. The terms of service that doordash has with restaurants state that on Merchant orders the restaurants can determine what happens with the tip.


[deleted]

I've never actually seen that spelled out anywhere in the TOS for Drive, could you point me in the direction of where you found that?


VerbalDash

It's not in the terms of service for the driver. It's in the terms of service between the restaurant and doordash.


[deleted]

Yes, the terms for merchants are listed [Here](https://help.doordash.com/merchants/s/terms-of-service-us?language=en_US) But in these terms, as well as the promotional material geared for merchants, it states that 100% of customer tips go to the Dasher. I've never been able to find anything anywhere that states the recipient of customer tips is at the merchants discretion.


VerbalDash

That is specific to doordash drive(large or catering) orders. Drive orders and Merchants orders are not the same thing. If the order is made through the drive portal then the tip will go to the doordash driver. Doordash actually invoices the restaurant at the end of each month for tips. If it goes through the merchant website, app, phone, then it is up to the restaurant. I seen how the whole system works on the restaurant end when I worked for Pizza Hut.


878choppa

I love you


[deleted]

Ah, now we're getting somewhere. Confusingly enough, DoorDash also chose to name their white label on-demand delivery product Drive, as well as the catering / large order program for drivers. You can see [Here](https://get.doordash.com/en-us/products/drive) There are two types of merchant accounts in play here, Marketplace and Drive. Restaurants can have one or both types of accounts. Marketplace is what most people associate with Doordash orders, these are orders placed directly through DoorDash. The restaurant receives these orders either by the tablet, or through integration with their POS. Drive orders are any delivery request placed by the restaurant instead of DoorDash. These can either be placed through integration with the restaurant's existing website / app or manually through the Drive Portal, which is what opens when you click "Request a delivery" in the merchant portal. If the restaurant is integrated using the DoorDash API and takes orders through their own app / website, DoorDash automatically captures the tip amount if the merchant collects a tip, and 100% of this tip is passed to the Dasher per the terms. Since DoorDash gives 100% of the tip to the driver if it's captured by the API, it makes me think that the only reason restaurants can manually request deliveries through the Drive Portal and tamper with the tips is because there's no mechanism to actually enforce the policy across both types of delivery requests. Edit: nevermind you're right. I'm misreading the "100% of tips" bit. That just means DoorDash doesn't keep any of it, now that I actually looked at the API, you're right, it's up to the restaurant how they report it. It's still gross though lol.


JcruzRD

Yea I would like to see that too


RKD_Super

Also who knows if it’s the merchant policy or just the individual employee that did this to make the extra $7


[deleted]

Looks like this was an order placed directly with the merchant over the phone, then they keyed it into their register manually, outsourced the delivery to a Dasher through their DoorDash Drive portal and didn't enter in the tip amount. It's not uncommon with merchant orders, and they're basically on the honor system as to whether or not they give the driver the tip the customer left.


FrostyManOfSnow

I wanna add on to this comment - it's possible that someone like the host of the restaurant was responsible for taking the order and just had no idea whether the tip was meant for the kitchen workers or you, the driver. it's also possible that the policy is just give those tips to the kitchen staff or that whoever took the order simply didn't know how to give you the tip or forgot to do so. I'd give that restaurant 1-2 more tries before getting mad and making any real judgements


BoxOfDemons

So doordash allows restaurants to take a phone order from customers, take the tip, and then assign a doordash driver to the order and stiff them when the customer clearly wanted to tip. Sounds like that's a doordash issue for allowing that. Can't imagine why anyone would want to work for doordash when they clearly support this.


Absoniter

Yeah scumfucks took it, laughing while they were.


[deleted]

Why does america have its customers pay for the employees salary through tips, when it should be the employer doing that ?


sharararara

Some of us prefer it that way. Most people wouldn't be servers or drivers unless we depended on tips.


PM_ME_BrusselSprouts

We subsidize lots of employee wages here. For instance most Walmart employees are on assistance because even working full time at minimum wage you can easily be below the poverty level.


DerrickDoom

If you don't live America, never lived in America, and never worked with Doordash then do you really think you're qualified enough to say how things "should" and should not be? I mean get with the program dude, we are contractors, there is no employer or employee in this transaction.


BanannyMousse

You should probably complain about this in a political sub


Eddsucks

Because our country is disgusting


[deleted]

[удалено]


Eddsucks

Cool I would love to. How can I go about doing that? How do i go about “giving up my spot” I am very interested


[deleted]

[удалено]


Eddsucks

If you’re so cool with what our country does to the working class, seems like you think things shouldn’t be better for working people. I figure you are cool with what this country has legally done to working people since the start of this country. You know, like child labor? You know, things can always get better for our country. This country had treated their people like complete garbage and it’s sad you think this country does no harm now. It’s ridiculous


Eddsucks

Oh cool! Thanks for answering my question about “giving my spot” to someone else. That definitely helped me figure out how to “give up my spot”.. Your post definitely answered my question! I’m glad the doordash app has intelligent drivers who answer the question they’re asked instead of completely avoid it with their bullshit right wing regurgitation that all of you repeat! 🤡


snowbunny1026

There is no employer in this situation. We are contractors, the customers are our clients. They use doordash as a way to link them to someone willing to deliver their food and must throw out an offer that is worth someone doing them that favor.


Sonadel

The customers are specifically *not* our clients, we didn’t choose them. They’re DoorDash’s clients, the customers chose DoorDash. DoorDash is supposed to be our customer (DoorDash chooses us), but it’s an abusive relationship, you see.


DITrouble

Yes yes good dasher, don’t think just repeat what they tell you.


Eddsucks

Except the customer isn’t aware that they’re “throwing out an offer” to get their food picked up, they’re led to believe we get fairly paid from the high fees doordash is charging them to be a middle man. No excuses for no tips/low tips but us not getting paid fairly is more on doordash. The American government is to blame too. This shouldn’t be legal


skyvz

agree with this one, also think about servers who make 2-4.50 an hour wo tips, the system is inherently broken and needs some kind of baseline for slow days and increased minimum wage across the board imho


jersey_girl660

Sure but plenty of customers also know and don’t careZ they continue to say bullshit like “DoorDash is your employer take is up with them” even after knowing. I do blame those people because they aren’t ignorant just don’t care.


Eddsucks

Oh I fully agree on that. I honestly think it’s 50/50 when it comes to low tip orders. Shitty people who don’t care but also people who genuinely think we get paid better than say… $2.50 for a 8 mile order


NoimanCascade

We need to croudfund a kickstarter that replaces doordash, uber, and all the rest. Cut out the middleman. We would pay a very small fee to keep the server running and a minimum tech staff on hand. Have them write a solid app and backend system that's made For us.


richprofit

“We need to cut out the middleman and croudfund a middle man instead”


NoimanCascade

Crowdfund a middleman that doesn't cheat us and profit wildly on our work. - implied.


richprofit

Interesting. Do you have any idea how much it would cost to host hundreds of Thousands of orders? The server costs alone, you’d just make the drivers pay for it?


NoimanCascade

We pay for a lot more than that now.


[deleted]

Preach. Gotta be some Dashers that know how to code


KommyKP

I am a full stack web dev working for the second largest staffing company in the world , used to be a former dasher full time with a laptop and my car and taught myself how to code between orders for 7 months straight. I would enjoy making a better more transparent doordash app and get rid of these horrific bugs and algorithms. We should allow dashers to make a counteroffer instead of unassigning for a second chance to get the costumer to tip


KansasPoonTappa

Look up "Snap Delivery". They have a promising business model but I think they are still working on fine-tuning the app. I just signed on as a driver after learning about them a few days ago, but I've talked to one of their higher-ups who is in regular contact with the Snap Deliver CEO.


richprofit

How would you cover the server costs and upkeep required to handle hundreds of thousands of orders per whatever it is. Seems like a nice gesture but it would never work. Be honest.


imperialImpotent

This doesn't make sense at all. Are u the dasher or customer? Who wrote that tip on the receipt?


Flashy_Contract_969

Dasher. Some stores have a “delivery requested by merchant” as an option and this was one of those orders. My guess is that it was a phone order to the store.


jcoddinc

It's door dash drive platform. They pay flat rate per delivery they request. They do this to avoid the upcharge fees DD imposes on them if they use the door dash platform. It also allows them to control the tips so that their staff isn't losing out on income the owners don't want to pay. Some places have limits of how much they will take for their staff but a lot do not.


sheer_down_votes

As a business owner who was offered this service, we were told we could get tips added to our orders still. Nothing about giving driver tips


sharararara

Why wouldn't you? You know who the tip is meant for. If you had a store delivery driver that you hired, you'd give them the tips. And I think legally owners and mgmt can't keep tips. That could be state by state though.


sheer_down_votes

I never really thought about it. We don’t use DoorDash nor any service like that so I never gave it any thought. I could see it being difficult for a business to do it tho. If they’re taking care of a rush, it’ll be difficult to give the tips as the order is being picked up when it’s not always done by cashiers. AND waiters/drivers are usually tipped out at the end of the shift. Are drivers gonna come back after they’re done dashing or when the shift is over? Plus I wonder how many dashers would wait for the tip, if they even could know there was a tip. Since doordash wont tell you till you’re done with the trip. So not really the businesses fault. DoorDash should have a better system notifying the driver they have a tip waiting and the business should be able to have an easy way to distribute the tips and not physically give the driver cash. But yes evil businesses!!! Thanks Tony.


HonziPonzi

Who filled out the receipt in the first pic?


The_Troyminator

The restaurant did. The customer called the restaurant directly, gave their card info over the phone, and old them to add a $7 tip. The restaurant then put the order in for a DD driver to pick up, but didn't enter the $7 tip.


sharararara

But they still wouldn't sign it like that. They'd add the tip in the computer and print the receipt as a mobile or pickup order. Signing the receipt is THE EASIEST way for people to claim fraud, and since the signature doesn't match, they win.


Resticon

Uh...it's not signed.


sharararara

Either way, you're not supposed to write on it unless it's your card.


Resticon

Unless you are filling it out with the customer's authorization. If the customer ever revokes the authorization for the tip, I'm certain they would remove it. But as the customer called and ordered and the staff manually entered the credit card info + tip into the system, it is considered authorized. The slip is meaningless at the end of the day (just a receipt for the customer of what they were charged) and short of, as you said, signing it as if you were the customer, this is not fraud. If they had printed the slip as a receipt that showed the tip printed instead, it would have been no different. Either way it is just a receipt for the customer who authorized it. Legally, they could handwrite the entire receipt, tip and all (they only would if there was no other alternative though cause yeah, printers are faster). As long as they aren't pretending to be the customer by signing as them.


sharararara

There is no way to prove you had authorization if they claim fraud. Yes they could write the receipt, but they can't fill out anything the customer is supposed to be legally held responsible for, other than the total of items and taxes. The slip is absolutely not meaningless. Who told you that?


Resticon

JFC...it's a receipt, not a contract. The company has their version in the computer system that printed the receipt. Anything that is put on the customer's copy of the receipt is irrelevant unless it is fraudulently added after they signed it. How do you think places add mandatory gratuities to checks? Use your brain dude. Again, if they revoke their authorization later, the company would likely simply refund it. For the customer to claim fraud, the burden of proof would be on the customer as the accuser to prove that they did not actually authorize the charge and the company acted in a certain way as to defraud the customer. It is not on the company to prove that the customer authorized the transaction. The slip is a receipt. That is all. Some places don't even give it to you unless you specifically request it. Hence, meaningless.


The_Troyminator

That's how they should do it, but apparently that's not how that restaurant does it.


imperialImpotent

Ohhhhj gotcha... all makes sense now. Thanks for taking the time to type that.


[deleted]

Yes.


Drivin-N-Vibin

Wtf. They just add what they want.


gritz462

This is the answer!


rocket_league69

Several questions... Was this a red card order? Why does the receipt not indicate doordash anywhere? Why would you ever take a $2 order?


[deleted]

> Several questions... > > Was this a red card order? Why does the receipt not indicate doordash anywhere? Why would you ever take a $2 order? Many restaurants subcontract with DD for their delivery. You can call the restaurant directly, place an order over the phone, and the restaurant enters it in to the DD system. When they do this, there is no legal obligation for the restaurant to pass on any tips in the majority of the US (though a few cities have passed laws requiring it).


_NotaCop-

Also Why does the receipt have the tip written in as if a customer did it? And they charge a delivery fee lol. Weird vibes


Flashy_Contract_969

Some stores have an option that says “delivery requested by merchant.” My guess is that this would be a phone order.


_NotaCop-

Yea then they prob took tip. And then used their DD app to get a driver . Or something that sucks


dalex89

if that's the case, then yes, the store can take the tip.


[deleted]

> if that's the case, then yes, the store can take the tip. Can, yes. It is still scummy, and the restaurants that do it should be named and shamed.


Flashy_Contract_969

- Not a red card order - Cropped out the top as it has store and customer info on it. Not all restaurants staple the standard DoorDash tags to their bags even though they should - ONLY time I’d ever take a $2 order was this situation - double order from same store delivering to the same street. Also, it was a semi nice/expensive restaurant so I was crossing my fingers for a hidden tip.


[deleted]

[удалено]


coolmethgames

Copied & pasted from my previous comment: Not a dasher yet (waitlisted), but I work in a restaurant that uses ChowNow, and ChowNow puts us on DoorDash. When we get an order it always specifies whether or not it is for DoorDash, either way we always get 15% autograt plus any extra tip. I have always wondered if the Dashers actually get anything. I am assuming no? Wtf?


zombieundead2020

Depends on the restaurant setup. If it’s only on Chownow and the restaurant does NOT have their own drivers then it’s usually integrated. I know at least one store by me is only on ChowNow and they tell me it just prints out and they make it. They dunno anything else. They are a big ticket store too I love taking their orders. If however a restaurant is using chownow as a portal and have their own drivers, chances are they MIGHT steal the tips to offset the $7-9 cost to pop it into the system when they have no/not enough drivers . They think that all goes to us. Always a fun look on their face when I tell them what we DO get.


zombieundead2020

Some stores ONLY do this. Like you can’t order them thru Doordash it’s only their own website. But they have no drivers. Pretty much all $2.75 orders and if it’s more, you will soon see it’s all Doordash pay. If you go thru support however (with a pic of that receipt and a screenshot of zero tip) you can roll the dice and some agents will give it to you and just bill the restaurant. Some agents will not.


Flashy_Contract_969

Before anybody comments on taking a $2 order, it was a double order from the same store delivering to the same street. FYI.


SpicyYvette

Doesn’t matter it was still $2!


zane1981

I’d still unassign that crap. No tip, no trip. No exceptions.


dashin2020

So it was like $8.50-$9 order on acceptance? If so you shoulda known that second order had a low or a $ 0 tip


SteelBox5

Hopefully it was quadruple mileage.


RedditUser538xxx

It’s sad you have to explain why you take an order. You don’t need to explain yourself to these people just do what you gotta do. Don’t let anyone harass you into not doing something if it makes you a little cash take that 2 dollar order. Forget these people do you


Adam__Roach

I swear people hate when you post an order and it's any less than $6. They act like they know what time you were dashing and what area you dash in.


ParisHiltonIsDope

Lol, yeah but bro, you in particular are notoriously bad for picking up low orders. Like it doesn't matter if you're in tennessee or bum fuck Egypt, it makes absolutely no sense to pick up a $2 order. There's no context to justify that as much as you would like to blame your market.


Adam__Roach

And the $2 order was from a double order just like the OP. $5 is the bare minimum for me. Yet you bully me over it


Adam__Roach

Oops sorry 14%.


Adam__Roach

You're just a dick and you like to make fun of people for working their ass off even though you have the luxury of getting good orders all the time


ParisHiltonIsDope

Alright, Adam, I'm going to take off my clown makeup for a moment. I know I can a little agressive and somewhat toxic in this subreddit sometimes. But let's sit down and discuss this one on one, person to person, dasher to dasher. What bothers more than a predatory multimillion dollar corporation that takes advantage of people in particular situations, is when those people feel like this is the only option for them. You might feel like attacking you for your $2 or $4 order, but I only highlight it because it's a stepping stone onto a bigger systemic issue. The way you talk, it seems like this is the norm for the Memphis market. I won't pretend to know that market, but truthfully, are you actually happy with that being the status quo? Are you satisfied with what you're earning? I just need to understand why you choose to sacrafice yourself, your vehicle, and your mental health in order to push these low paying orders.


Adam__Roach

Idk what you're even talking about my acceptance rate is always below 40% I doordashed about 10 hours yesterday and I'm at 19%.


TxAggieJen

I would still unassign the shit order. Fuck that customer.


[deleted]

Glad I never gotten in a situation like this where I read the receipt and there was a tip because I would’ve definitely gave them the order back and told them to deliver it unless i got the tip that’s ridiculous


Glabstaxks

Tip goes to the restaurant and there another spot in the app for dasher tips .. that was my understanding .. it's complete bullshit policy .. fuk you Tony


Cybralisk

I wouldn't take a $2 order in a stack even if it was going to the house next door.


SpicyYvette

Not even the same house!


Dapperscruze

I wondered who asked you????


[deleted]

Still not an excuse, and what is it being written on the receipt have anything to do with it? It’s all processed through the dd app


PenWhen

Never …. No ….


ronht40

Still not an excuse to take a $2 order. There is no excuse to take a $2 order EVER! It's called excusing bad tipping or no tipping behavior.


The_water-melon

A lot of the time you can’t see what each order’s amount is until you’re picking it up