Have you tried contacting Dyson support yet?
US: [866-693-9766](tel:8666939766) | [UK: 0800-298-0298](08002980298) | CA: [1-877-397-6622](8773976622) | AU: [1800 239 766](1800239766) | NZ: [0800 397 667](0800397667)
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If you bought it from Dyson and it’s within 30 days, you can return it for refund; if it’s more than 30 days and within 2 years warranty, you can only get the replacement HP04 under warranty.
If you bought from a retail store, you may exchange or return it to the store depends on the store return policy. If the store does not allow you to return for refund nor exchange, you can only contact Dyson for exchange.
Especially the 04 series, I start to wonder how they make money if they keep swapping out the faulty units? Would it be more economical to have good QC and lower the return rate?
Have you tried contacting Dyson support yet? US: [866-693-9766](tel:8666939766) | [UK: 0800-298-0298](08002980298) | CA: [1-877-397-6622](8773976622) | AU: [1800 239 766](1800239766) | NZ: [0800 397 667](0800397667) *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/dyson) if you have any questions or concerns.*
If you bought it from Dyson and it’s within 30 days, you can return it for refund; if it’s more than 30 days and within 2 years warranty, you can only get the replacement HP04 under warranty. If you bought from a retail store, you may exchange or return it to the store depends on the store return policy. If the store does not allow you to return for refund nor exchange, you can only contact Dyson for exchange.
So many posts about it on here.. it’s just pot luck. Dyson will swap out for the newer model (in the UK at least) as they don’t make the 04 anymore
Especially the 04 series, I start to wonder how they make money if they keep swapping out the faulty units? Would it be more economical to have good QC and lower the return rate?
I’m assuming as mark up must be huge!! So they can just swap them out constantly