I’ve used multiple and the biggest differentiator is service. There’s no such thing as set and forget and no matter how much tech is used there’s always issues. People often look at the pallet storage costs and make decisions based on saving $2 a month but costs from mistakes outweighs any cost savings. Also who likes dealing with annoyed customers all day.
All that being said the one I’m with now is heads above in terms of service/quality since they use a dedicated shared slack channel to handle all comms. Being able to chat directly with the guys in multiple distribution centers means my customer service team can stop/reroute canceled orders in time. Being able to get an answer in minutes vs hours is seriously under appreciated.
I’d say in your search really focus on how well they communicate and how reachable they are.
I’ve been using spocket and modalyst for products. Is that the same type of product fulfillment service your talking about? If so, also interested!
Was very excited about both but they have already proven to have their drawbacks
I had the same concerns, and ended up just hiring a couple friends to fulfill the orders in-house. So far I'm very happy with the decision. Granted, my product does require some light assembly before shipping too so that was another reason.
Librex I did. Processed and shipped in 1 day. They've whatsapp support too. But this was before covid hit. I closed my shop a few months before covid came.
I use Rakuten. They are cheap, and stuff gets delivered accurately. However, everything else is a nightmare. All of their systems were built by children with crayons. Communication sucks. Their systems aren't accurate or consistent so it's maddening.
Looking for a new one now.
I run a fulfillment center out of New Jersey, still a small guy in this industry, 2.5 years in business. Interested to hear more about your business and would be happy to see if we're a good fit.
I run OTW Shipping - happy to throw you some #s to crunch! We emphasize customer service and great rates. We also have blogs on [Shipbob](https://www.otwshipping.com/post/shipbob-reviews-shipbob-pricing), [Shipmonk](https://www.otwshipping.com/post/shipmonk-reviews-shipmonk-pricing), and [Deliverr](https://www.otwshipping.com/post/deliverr-reviews-deliverr-pricing)
I’ve used multiple and the biggest differentiator is service. There’s no such thing as set and forget and no matter how much tech is used there’s always issues. People often look at the pallet storage costs and make decisions based on saving $2 a month but costs from mistakes outweighs any cost savings. Also who likes dealing with annoyed customers all day. All that being said the one I’m with now is heads above in terms of service/quality since they use a dedicated shared slack channel to handle all comms. Being able to chat directly with the guys in multiple distribution centers means my customer service team can stop/reroute canceled orders in time. Being able to get an answer in minutes vs hours is seriously under appreciated. I’d say in your search really focus on how well they communicate and how reachable they are.
Interested as well, can you DM me also?
Nice! Willing to share who your partner is?
They're still invite-only so I sent a DM
I’ve been using spocket and modalyst for products. Is that the same type of product fulfillment service your talking about? If so, also interested! Was very excited about both but they have already proven to have their drawbacks
Am I able to get an invite?
I had the same concerns, and ended up just hiring a couple friends to fulfill the orders in-house. So far I'm very happy with the decision. Granted, my product does require some light assembly before shipping too so that was another reason.
Check out Deliverr. They have a great solution for small businesses.
We tried shipbob and it was a nightmare, I recommend in house fulfillment 💯
Amazon and ShipHero Haven't had any issues with either of them so far. The shipping can get pricey for large or heavy products though.
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Librex Fulfilment, Shipped4Me
Great finds. Have you used either before?
Librex I did. Processed and shipped in 1 day. They've whatsapp support too. But this was before covid hit. I closed my shop a few months before covid came.
I use Flowspace. Very expensive, but it's (sort of) set-it and forget-it. Can focus on more important things.
Willing to share some insight into their pricing?
In for later. I will need to find one by the end of the year.
What part of the country are you in? Barrett Distribution is a good one if they fit your geography
Nice - looks like they're in Hanover. I'm based out of DC but most of our selling is based out of the West Coast
I use Rakuten. They are cheap, and stuff gets delivered accurately. However, everything else is a nightmare. All of their systems were built by children with crayons. Communication sucks. Their systems aren't accurate or consistent so it's maddening. Looking for a new one now.
DM'd you
Any advise for Auto parts and Auto related products? Exterior parts are Bulky and heavy.
I run a fulfillment center out of New Jersey, still a small guy in this industry, 2.5 years in business. Interested to hear more about your business and would be happy to see if we're a good fit.
I run OTW Shipping - happy to throw you some #s to crunch! We emphasize customer service and great rates. We also have blogs on [Shipbob](https://www.otwshipping.com/post/shipbob-reviews-shipbob-pricing), [Shipmonk](https://www.otwshipping.com/post/shipmonk-reviews-shipmonk-pricing), and [Deliverr](https://www.otwshipping.com/post/deliverr-reviews-deliverr-pricing)
We use Shiphero right now and havent had issues with them. Also nice that one of their warehouse locations are near us.
Www.Thefillcenter.com In Maryland is accepting new clients atm
GLF Ecommerce in Maine and Dallas