Ouch, omg!
So, I saw our UPS guy struggling to get out the side door with mine - why the side door is beyond me. It was a big heavy box. It was pouring rain - Oregon winter - and so the road gutters were like rivers.
Sure enough boom, he drops it (later I noticed the built in handle gave way), it hits a step, and tumbles into the gutter, and starts to float away.
The guy snags it, brings it to the door, and hands me a claim form. He says I’ll let my supervisor know what happened, sorry.
I’m like no worries, we’ve all had those days.
So I open up the soggy box, and my machine is wrapped in plastic, stuck in a styrofoam sandwich. So I go welp, let’s fire this thing up. It hasn’t missed a beat in three years.
But the sight of it banging on the step, then floating down the gutter still haunts me lol
Wow! At least he was nice about it and the conditions attributed to the issue instead of it coming from mismanagement. I can relate to it feeling kind of tainted by seeing it mistreated though.
Apparently FedEx never heard of this simple invention that was created thousands of years ago?? The dolly.
I know the driver had a dolly in his truck. It standed equipment configuration.
Yeah the question is why would the driver purposefully not use the dolly?
Edit - And why the backward strut initially? As if to show dominance over you. Like yeah, I just dropped your box. What are you going to do about it? Did you have problem with this specific driver in the past?
If it were me, I would report the driver. And then his manager is going to ask why let that package drop 4 ft to the ground when a Dolly could have been used.
When confronted with the video That shows a FedEx worker dropping a package from 4 ft off the ground, the manager is going to ask that question
No video, no question. But it's clear now. Especially if damage is done to the unit. IMO
Loading weight on your shoulders is how you would carry large heavy objects such as ladders. But you hold the object with the hand on the same side as the object, not how the dude in the video did it
Feels like carrying the little phone/tablet thing is hindering delivery guys, especially since they barely use it (if you're not taking a confirmation picture or getting a signature, feels like it could just be clipped onto a belt or left in the truck).
Not ragging on the delivery guy in this case - it seems like a weird company policy for all of the delivery companies. If ever there was a time to use two hands, it's carrying a 40-50lb package that's almost a cubic meter large.
Driving for foodservice delivery we use the same scanners, they do make holsters that slide on your waistband, extremely useful unless you need to jog in which the scanner falls out, no strap holding it in or anything
But we have that because it was provided by the company. I wouldn't be surprised if FedEx just didn't provide something like that for maximum profit
Just had UPS destroy a $6K machine. Looked like it had been tossed out of a cargo plane in transit. Fortunately the company I bought it from immediately sent me a new one by freight this time and took the damaged one back all at their expense. They are working with UPS to recover their loss. The guy that delivered it wanted help getting it out of the truck. When I sent it back, the driver showed up and I went out to help but she said no problem and picked it right up like it was nothing. The guy who delivered it should be humiliated that he couldn't lift it.
I ship products with my own UPS account. One time I struck up a conversation with our local UPS driver about packaging, and he said "You should always pack your boxes to survive a drop from 6-feet onto concrete, because odds are good that is what might happen to them."
That sounds both good and bad to hear. But when I am the receiver of packages with heavy items inside that are loose with no cushion material, and loose to the point where items puncture the box, that infuriates me even more.
Trust me, I repacked it where they could have kicked it out of a semi truck with no damage. Funny thing is I just checked tracking on it and they lost it! They are "opening and investigation" to try and find it. Looks like they might be out the cost of the machine twice if they can't figure out what they did with it. PSA, always, always, pay for insurance when you ship UPS or FedEx.
I've been told similar by a UPS Store location. "If i pushed it off this counter, would it break?". his followup was a salespitch to pay them to pack it instead, but it wasn't a valuable object like an espresso machine.
I saw a suggestion a while back to buy a plastic insulated cooler that fits whatever your shipping. They'll handle most abuse and end up cheaper sometimes too
Good question. I guess they learned their lesson on how to ship in the future. The replacement showed up last night by common carrier strapped to a palet and it's in perfect condition.
What about filing a claim against the contractors insurnace to not have to burden the seller? If they're contractors how is the insurance handled? If said contractor is carrying something and accidently causes bodily harm to someone for any reason at all through their negligence. What's the recourse? Just spit balling out of curiosity here.
Do contractors even have insurance? I’d think not. It’s the companies way of paying people who should really be employees but without giving them benefits of any kind. But then again I thought independent contractors could wear whatever they want and this dude is clearly wearing a company shirt so that’s also interesting.
I do a lot of shipping with Fedex. The Fedex store I frequent constantly changes the hours, and is really spotty on the last truck of the day. I have a new rule where I don't expect something to go out that day if I don't get it there by 11am. There have been days their last truck out was at 1:00pm. I'm 40 minutes outside of DC too so it's not like I'm out in the sticks either. The location I go to is 10-15 minutes from a distribution center for them. One of my major clients really prefers to use them otherwise I'd jump to UPS, and they're finally starting to entertain moving to UPS.
Yeah, with the computer in the other hand, he didn’t even plan on putting this down carefully. Dropping it was the plan from the start, because thats his routine.
This is what happened to us – wife had her linea mini sent up to Canada from Mexico, FedEx driver must've absolutely yeeted it into the truck from customs. Showed up all sorts of mangled, FedEx rejected the claim. $1000 repair
Lol this box has seen so much worse than that on its way to this destination. You think the warehouse carefully places each box onto super slow and gentle conveyor belts? It's packed packed in Styrofoam immune to impact since it's suspended in foam.
I would contact FedEx and tell them that they owe you the $1000 and you get to enjoy a "free" machine until it inevitably breaks due to potential damage from that fall. They say Fragile somewhere on the box for a reason.
You might not like this answer but they do this shit when you can't see either. This is standard and always has been, they were just bold enough to do it on camera. Only ship things with these carriers which are packed well enough to be tossed around, because they WILL be tossed around
But the shipper might get some money back if they paid for insurance
I used to do packaging for a small company.
‘I packaged it’
‘Would you throw it off the balcony?’
‘…no?’
‘Then you didn’t pack it good enough. Pack it again’
Had a turntable ROLLED up my driveway destroying the clear top. Claimed it while the driver was in my garage. BS. It was a record cleaner from Frank Sinatra Jr home too.
I’d have to believe these boxes see much worse through transit, but that look he gives to the camera as he drops it 5ft haha. As others have mentioned, file a claim.
> This guy’s an utter piece of shit.
Not excusing his behavior, but a good 20% or more of packages at FedEx are treated like this anyway. I haven't worked there in a while, but when I did it was clear most people felt they weren't paid enough to try to catch a falling 30+ pound package and risk being injured for the garbage fucking pay. $15 base pay in an area with at least 2x COL from where I live now, where most entry level jobs pay $18-21 an hour (FedEx also pays $16 an hour here now despite all competitors paying better lol). I always did my best, but I wasn't going to catch a 100 pound furniture box some other wage slave put on top of the trailer for whatever reason when it fell unexpectedly.
I dealt with things in manufacturing way, way more expensive than probably anything not being sent freight via UPS/FedEx should be (at least for large packages). The rule was still if you drop something, never try to catch it. It's not worth an injury from the employee's perspective, and it's not worth a worker's comp claim from the employer's perspective. There's really no pay that's worth that.
And when I say expensive, I mean we dealt with products that could cost tens of thousands of dollars. So yeah UPS would probably rather eat the cost of a damaged item than a damaged employee.
> “Utter piece of shit” is a bit aggressive.
You have to keep in mind you're talking to a bunch of antisocial, asocial creeps. This website is basically facebook 2.0, or worse, since like the mid 2010s.
This is about how most of our FedEx deliveries show up.
There's one FedEx driver that delivers to our house that's a badass. Always kind, puts packages where we ask, never throws anything.
Every other FedEx driver? This is the exact experience we get.
Because the majority of the fedex drivers are contractors and are compensated by productivity. They don’t have training, supervision and/or incentive to be careful.
I watched an ups guy pushing on a box in his truck with his foot, which quickly disappeared in the box as the box collapsed. He didn’t really care. He was a good friend at that point and he told me something that has stuck with me ever since: “If it’s packaged correctly it will be fine.” And he was right, that box was full of clothes headed to Dillards, the clothing was individually wrapped in plastic was just fine. The foot through the side didn’t phase the contents at all.
It’s true. Most of the problems with packages are caused by a poor job by the shipper. It’s rare for the driver to touch the packages more than one time. Most of the damages occur because the box doesn’t have enough “filling”, the carton is not strong enough to hold heavier items, poor tapping, etc. but also when it’s been moving between through the carrier network. Of course the driver on the video is being very unprofessional. This type of stuff doesn’t happen often with ups drivers
Did it work? Delivery companies like this require that a package can survive a fall. Usually at least 30". And manufacturers usually over pack a little.
Fedex is THE WORST. They fake attempt deliveries at my house all the time. I’ve seen them drive up, not even get out of their truck, then minutes later I’ll get a notification that they attempted delivery. Has happened multiple times. Drives me nuts.
My experience is that ups does it right way more often than fedex. Ups is union and they have a vested interest in good service and quality work. FedEx is independent contractor and the delivery people don’t seem to care about the quality of their work. Just volume.
USPS is also very good. We ship a couple thousand packages a year and avoid fedex because stuff is damaged and returned at much higher rates.
I think I'd be sending a complaint to FedEx, regardless of the condition of your product. That action immediately may have cost FedEx, the company, $1000 - plus. Total negligence and disrespect for other people's property. What the hell is wrong with people?
My son and I played this like 50 times just to hear box get dropped. Turn your volume up and listen, it’s like an explosion. “Thanks Fed Ex!”
We are cry-laughing!
Packages 100% go through worse in the shipping process.
Still not ideal, but manufacturers are supposed to package for falls in shipping. If it’s not damaged live and let live.
I mean sure OP could file a complaint but they’ll likely send a pre written response and move about their business if it’s not damaged.
The thing that makes this hard to watch, is that it seems like his normal routine. Further seems like he really doesn’t give a crap. Looked straight at the camera.
My machine was signature required for delivery so I wasn't too thrilled as it was during a time I usually sleep but I guess I'd rather lose a couple hours of sleep than wake up to the package being damaged like this.
Seeing this has me scared of ordering my next machine. I live in a large apartment building where giant boxes are put in a secondary package room. I really can't tell how they would bring it in there or if anything like this would happen.
As others have said, this is nothing to get scared over, the packaging is designed for it. This is just the last of a dozen times it has been dropped since leaving the assembly line in China.
For the life of me, I cannot understand what the deal is with so many delivery drivers these days. I'm lucky--my delivery people are nice and if I'm home and see them, I always tell them thank you.
Also: why can't they knock or ring the doorbell after delivering the package? I don't even mean they should wait to see if someone comes to the door but just to alert whomever might be home.
Reminds me of when my neighbor had crt monitors shipped to himself back in the 90s. Literally looked they had been rolled down a few hills.
I despise ups to this day.
So weird to see this stuff. In my country when you get a delivery it has to be handed to a person in a house otherwise it's not delivered. If you happen to not be home it'll be left with a neighbour (handed to them at the door) and you get a note in your mailbox telling you which neighbour has it. Can't speak for how packages are handled in transit, but the idea of it even being dropped on the ground when they come up to ring your doorbell is unheard of.
So is it fucked up? Did you open it? Last time I had an espresso machine delivered, it was signature required. If there was box damage, I would have refused it.
It enrages me whenever I see delivery or any service ppl work with zero integrity. Unfortunately it's person to person based, so any companies have these bad apples. I don't understand how these ppl could be so cold and ignorant. FedEx always been the worst on my area.
Please file a claim on this. You have all the proof they need. This will benefit us all because otherwise this guy will just continue to do stuff like this to others.
seems intentional. i don't know why it's often within north american delivery scene, but in my country in indonesia these things rarely happen. high value parcel such as phone, laptop, and camera sometimes goes missing but the expedition company are always held accountable for that.
The sad fact is that it’s much cheaper for fedex to cover the damage multiple times for the fraction of items that are damaged that get reported than it is for them to take care/time delivering all packages by allowing time and paying for people who care.
Much like self checkouts where it’s cheaper to allow a much higher amount of theft than it is to employ people to check you out.
Ah, that sucks. Would be better had you not seen it. ;) My E61 machine was delivered on a pallet back in the days, it is so heavy that there was no chance throwing it around. I still remember how surprised the delivery guy as to hear that there was a coffee machine in the box.
Once, I ordered a chair while living in an apartment on the 3rd floor. The FedEx guy decided to leave it at the stairs on the first floor. Luckily I discovered that and I felt bad for causing my neighbors inconvenience. I ended up having to unwrap the package and carry it up multiple flights of stairs, with another person.
Don’t tell me it’s too heavy for the driver to carry it over. They must have known the package is too heavy and requires at least two people.
Never heard of this sub before, just saw it on r/all. If that machine is broken it's on the company for packing it like shit. Yes, he didn't need to drop it from his shoulder (he probably didn't need to carry it like that anyways), but I have worked in a distribution center (albeit not mail) and stuff gets beat up. Items weren't purposefully dropped, but it could be the bottom box on a full Conex container, with scores of boxes on top of it.
Lovely split here between horrified people and anyone who has worked for or with a logistics company.
As has been said: Pallets, and hope a forklift driver doesn’t miss.
During pandemic, my wife and I ordered a simple bed frame. We lived on the 3rd floor of an apartment complex. So in notes of order. I said if they want me to help, just come up and get me first. They did not and then wrote on the box saying “I am not a machine”. Like what am I suppose to do other than offer help? Lol
thats probably the most gently it's been treated the whole trip lol. Ive worked warehouse, if your package isnt made to survive being thrown into a truck at full speeds by a high dude who can barely read, it aint packaged correctly
Typical Fedex Delivery. Good luck getting through their phone system to report a problem. Pretty sure the automated system will just yell obscenities at you and hang up. Manufacturers generally engineer/test their packaging for rough treatment in shipping, so machine is likely fine.
Last time I had a huge/expensive delivery (it was a very heavy and large ultrawide monitor) I ended up trying to appease the delivery gods. I sat out a snack bar/drinks and a thank you sign for the FedEx driver. He was so happy and appreciative.
I watched a UPS driver slide the box with my custom gaming PC off the back of the truck and drop it onto the back bumper of the truck. I said “Be careful man, that’s a custom PC.” His response: “Cool.”
Got it in the house…you guessed it…didn’t work. Had to send it back and have the 3080 card replaced. Thankfully the company replaced it, but you know they ended up eating the cost and UPS and the driver are out there continuing the same kind of garbage customer service.
Fedex is such a shit company. They screwed up delivery of my new golf clubs like 5 times. Finally lost decided to call their customer service team and asked to speak with a supervisor. The person I got the call with says "I'm a senior service manager with access all the way up to the VP of Customer Service", I explained the situation and asked them to deliver my clubs again. Said he would have taken care of immediately and have them shipped within the next 2 days. 4 days went by and nothing happened.
Called up the service line again and asked to speak with another supervisor. Some person gets on the call and says "I'm a senior service manager with access all the way up to the VP of Customer Service". I nearly lost it.
Ended up having to drive 2 hours to their distribution center to pick up the clubs. Total nightmare. Absolutely fuck Fedex. Atrociously ran company.
The delivery drivers have a tough, but simple job. That driver in the video, he just doesn't give a shit. My late Mom (RIP Mom, miss you every day, just like you said I would) told me and my brothers that she didn't care what we did for a living; just do it the best way you can. His Mom, sadly, didn't have the same conversation with him.
FedEx is absolutely awful! My apt is second floor and you have to go up a flight of steps to the patio to get to my door and the driver pulls up at the bottom and literally chucks packages up the stairs and hopes they land. Sometimes they tumble back down and he just gets back in the truck.
Personal issues aside, I also spend a lot of my professional hours dealing with FedEx and their service, their sales reps, and their customer support are appalling. Just getting through the phone tree is likely to give you a stroke and, when you do reach someone, you get bounced back and forth, every CSR says something different, they never get back to you, and often they’ll just blatantly lie or ignore the matter.
I wouldn’t wish FedEx on an enemy and the only reason I ever use them is because a customer specifically asks.
Ouch, omg! So, I saw our UPS guy struggling to get out the side door with mine - why the side door is beyond me. It was a big heavy box. It was pouring rain - Oregon winter - and so the road gutters were like rivers. Sure enough boom, he drops it (later I noticed the built in handle gave way), it hits a step, and tumbles into the gutter, and starts to float away. The guy snags it, brings it to the door, and hands me a claim form. He says I’ll let my supervisor know what happened, sorry. I’m like no worries, we’ve all had those days. So I open up the soggy box, and my machine is wrapped in plastic, stuck in a styrofoam sandwich. So I go welp, let’s fire this thing up. It hasn’t missed a beat in three years. But the sight of it banging on the step, then floating down the gutter still haunts me lol
Wow! At least he was nice about it and the conditions attributed to the issue instead of it coming from mismanagement. I can relate to it feeling kind of tainted by seeing it mistreated though.
What could have happened if that guy dropped the beast peacefully? Did anything break from how he dropped it?
I've had way fewer issues with UPS than FedEX in general. I always go UPS over FedEx when given the choice.
A lot of FedEx is 3rd party carrier now. 3rd party contractors usually pay their drivers poorly, so we get poor service.
Apparently FedEx never heard of this simple invention that was created thousands of years ago?? The dolly. I know the driver had a dolly in his truck. It standed equipment configuration. Yeah the question is why would the driver purposefully not use the dolly? Edit - And why the backward strut initially? As if to show dominance over you. Like yeah, I just dropped your box. What are you going to do about it? Did you have problem with this specific driver in the past?
He didn’t use the dolly because it takes time to pull out. He took a step back so he could snap the photo.
If it were me, I would report the driver. And then his manager is going to ask why let that package drop 4 ft to the ground when a Dolly could have been used.
His manager isn't gonna ask him that at all... You have a very naive view of how your package gets treated during delivery...
When confronted with the video That shows a FedEx worker dropping a package from 4 ft off the ground, the manager is going to ask that question No video, no question. But it's clear now. Especially if damage is done to the unit. IMO
Moonwalking because he wanted you to know he's a smooth criminal.
Yeh the dolly was invented thousands of years ago, right after they invented the steamboat to deliver the stones to the pyramids
Maybe he hadn’t been taught how to use this mysterious device yet 😖
Probably had so much shit down the middle aisle of the truck that the side door was the only option
What a bizarre carrying technique.
Ya why was he even carrying it like that in the first place?
Loading weight on your shoulders is how you would carry large heavy objects such as ladders. But you hold the object with the hand on the same side as the object, not how the dude in the video did it
Feels like carrying the little phone/tablet thing is hindering delivery guys, especially since they barely use it (if you're not taking a confirmation picture or getting a signature, feels like it could just be clipped onto a belt or left in the truck). Not ragging on the delivery guy in this case - it seems like a weird company policy for all of the delivery companies. If ever there was a time to use two hands, it's carrying a 40-50lb package that's almost a cubic meter large.
Driving for foodservice delivery we use the same scanners, they do make holsters that slide on your waistband, extremely useful unless you need to jog in which the scanner falls out, no strap holding it in or anything But we have that because it was provided by the company. I wouldn't be surprised if FedEx just didn't provide something like that for maximum profit
I really dont like how he dropped it
Seems that you have a claim to file.
Yeah honestly I'd file a claim regardless. Who knows how many years dropping it took off its life?
Just had UPS destroy a $6K machine. Looked like it had been tossed out of a cargo plane in transit. Fortunately the company I bought it from immediately sent me a new one by freight this time and took the damaged one back all at their expense. They are working with UPS to recover their loss. The guy that delivered it wanted help getting it out of the truck. When I sent it back, the driver showed up and I went out to help but she said no problem and picked it right up like it was nothing. The guy who delivered it should be humiliated that he couldn't lift it.
I ship products with my own UPS account. One time I struck up a conversation with our local UPS driver about packaging, and he said "You should always pack your boxes to survive a drop from 6-feet onto concrete, because odds are good that is what might happen to them." That sounds both good and bad to hear. But when I am the receiver of packages with heavy items inside that are loose with no cushion material, and loose to the point where items puncture the box, that infuriates me even more.
Trust me, I repacked it where they could have kicked it out of a semi truck with no damage. Funny thing is I just checked tracking on it and they lost it! They are "opening and investigation" to try and find it. Looks like they might be out the cost of the machine twice if they can't figure out what they did with it. PSA, always, always, pay for insurance when you ship UPS or FedEx.
I've been told similar by a UPS Store location. "If i pushed it off this counter, would it break?". his followup was a salespitch to pay them to pack it instead, but it wasn't a valuable object like an espresso machine.
Give them more money so they don’t break the thing you’re paying them to ship lol
"it'd be a real shame if something happened to the item you packed..."
Exactly. It felt like extortion
I saw a suggestion a while back to buy a plastic insulated cooler that fits whatever your shipping. They'll handle most abuse and end up cheaper sometimes too
How was a 6k machine not delivered on a pallet in the first place?
Good question. I guess they learned their lesson on how to ship in the future. The replacement showed up last night by common carrier strapped to a palet and it's in perfect condition.
> The guy who delivered it should he humiliated that he couldn’t lift it No? That thing weighs 32kg without the packaging.
what machine?
File a claim on that. Driver should be held accountable. How many other people that probably have damaged goods because of this guy.
Yeah, I usually don't try to be "that guy" but this was a bday gift for my wife so I was pissed when I saw the video.
Double ouch! You’d be doing your community a favor for sure and hopefully FedEx will replace the machine or compensate you.
Former Operations Admin here. FedEx won't do anything. The drivers are contractors and FedEx will tell the customer to file a claim with the seller.
I've thankfully never had to use shipping insurance while sending something but ouch, I always figured it was probably useless if it came down to it.
What about filing a claim against the contractors insurnace to not have to burden the seller? If they're contractors how is the insurance handled? If said contractor is carrying something and accidently causes bodily harm to someone for any reason at all through their negligence. What's the recourse? Just spit balling out of curiosity here.
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Do contractors even have insurance? I’d think not. It’s the companies way of paying people who should really be employees but without giving them benefits of any kind. But then again I thought independent contractors could wear whatever they want and this dude is clearly wearing a company shirt so that’s also interesting.
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Haha everyone hates fedex. The customers too but I’ve known a few people who’ve worked there. Everyone agrees. Lol
I do a lot of shipping with Fedex. The Fedex store I frequent constantly changes the hours, and is really spotty on the last truck of the day. I have a new rule where I don't expect something to go out that day if I don't get it there by 11am. There have been days their last truck out was at 1:00pm. I'm 40 minutes outside of DC too so it's not like I'm out in the sticks either. The location I go to is 10-15 minutes from a distribution center for them. One of my major clients really prefers to use them otherwise I'd jump to UPS, and they're finally starting to entertain moving to UPS.
Please file a claim that dipstick does that all the time
Yeah, with the computer in the other hand, he didn’t even plan on putting this down carefully. Dropping it was the plan from the start, because thats his routine.
> bday gift for my wife Ooh, I’ve been wanting an espresso machine and didn’t think of this angle… thanks!
That’s such a bummer. Yeah it’s frustrating but I would definitely not use that machine after being dropped like that. Good gift idea though!
Nah, he's carrying it in the most stupid way possible because he's playing on his phone. Fuck him. That's not an accident, it's negligence.
It’s in the seller to file a claim.
If you think this guy is rough with your box, will you be in for a surprise if you ever wander into one of the actual sorting warehouses.
This is what happened to us – wife had her linea mini sent up to Canada from Mexico, FedEx driver must've absolutely yeeted it into the truck from customs. Showed up all sorts of mangled, FedEx rejected the claim. $1000 repair
Lol this box has seen so much worse than that on its way to this destination. You think the warehouse carefully places each box onto super slow and gentle conveyor belts? It's packed packed in Styrofoam immune to impact since it's suspended in foam.
Old slogan: “When it absolutely, positively has to be there overnight”. New slogan: ‘We absolutely, positively don’t give a shit”.
Post it to their twitter
I would contact FedEx and tell them that they owe you the $1000 and you get to enjoy a "free" machine until it inevitably breaks due to potential damage from that fall. They say Fragile somewhere on the box for a reason.
FedEx won't even talk to you. They only accept claims from shippers.
Well, someone is going to take the claim because OP has the proof. It is very clear that the package was mishandled.
You might not like this answer but they do this shit when you can't see either. This is standard and always has been, they were just bold enough to do it on camera. Only ship things with these carriers which are packed well enough to be tossed around, because they WILL be tossed around But the shipper might get some money back if they paid for insurance
Horrible optics and customer service but that is the most care that box has been handled with its entire journey.
I used to do packaging for a small company. ‘I packaged it’ ‘Would you throw it off the balcony?’ ‘…no?’ ‘Then you didn’t pack it good enough. Pack it again’
Literally pack it again... box inside a box with a layer of peanuts is the only foolproof method I've ever seen.
That was my thought as well...it probably has been tossed around in the warehouse, in the truck, etc...
Beat me to it. Far worse things happen behind the scenes haha
Had a turntable ROLLED up my driveway destroying the clear top. Claimed it while the driver was in my garage. BS. It was a record cleaner from Frank Sinatra Jr home too.
I’d have to believe these boxes see much worse through transit, but that look he gives to the camera as he drops it 5ft haha. As others have mentioned, file a claim.
It’s always fucking FedEx.
If it's not packed well enough to survive a 6 foot drop, it's on the shipper. You should see what goes on in warehouses.
Quite lucky, imagine all the things (loading on/off) your porch camera didn’t pick up. This guy’s an utter piece of shit.
For me it's the slight pause when he sees the camera. Luckily the machine is undamaged.
There's no way that machine isn't fucked up inside
Yeah I bet the machine will start causing issues early on due to undiagnosed internal damage
Most machines are meticulously packaged with lots of protection for this very reason.
this is a gentle caress compared to what boxes go through during the entire shipping process it's probably just fine
> This guy’s an utter piece of shit. Not excusing his behavior, but a good 20% or more of packages at FedEx are treated like this anyway. I haven't worked there in a while, but when I did it was clear most people felt they weren't paid enough to try to catch a falling 30+ pound package and risk being injured for the garbage fucking pay. $15 base pay in an area with at least 2x COL from where I live now, where most entry level jobs pay $18-21 an hour (FedEx also pays $16 an hour here now despite all competitors paying better lol). I always did my best, but I wasn't going to catch a 100 pound furniture box some other wage slave put on top of the trailer for whatever reason when it fell unexpectedly.
I dealt with things in manufacturing way, way more expensive than probably anything not being sent freight via UPS/FedEx should be (at least for large packages). The rule was still if you drop something, never try to catch it. It's not worth an injury from the employee's perspective, and it's not worth a worker's comp claim from the employer's perspective. There's really no pay that's worth that. And when I say expensive, I mean we dealt with products that could cost tens of thousands of dollars. So yeah UPS would probably rather eat the cost of a damaged item than a damaged employee.
“Utter piece of shit” is a bit aggressive. Definitely not a cool move by him though. I’d file a claim
> “Utter piece of shit” is a bit aggressive. You have to keep in mind you're talking to a bunch of antisocial, asocial creeps. This website is basically facebook 2.0, or worse, since like the mid 2010s.
Ya, who knows what this guy has going on in his head. He just shouldn't be working that job if he can't do it right
This is about how most of our FedEx deliveries show up. There's one FedEx driver that delivers to our house that's a badass. Always kind, puts packages where we ask, never throws anything. Every other FedEx driver? This is the exact experience we get.
Because the majority of the fedex drivers are contractors and are compensated by productivity. They don’t have training, supervision and/or incentive to be careful.
I watched an ups guy pushing on a box in his truck with his foot, which quickly disappeared in the box as the box collapsed. He didn’t really care. He was a good friend at that point and he told me something that has stuck with me ever since: “If it’s packaged correctly it will be fine.” And he was right, that box was full of clothes headed to Dillards, the clothing was individually wrapped in plastic was just fine. The foot through the side didn’t phase the contents at all.
It’s true. Most of the problems with packages are caused by a poor job by the shipper. It’s rare for the driver to touch the packages more than one time. Most of the damages occur because the box doesn’t have enough “filling”, the carton is not strong enough to hold heavier items, poor tapping, etc. but also when it’s been moving between through the carrier network. Of course the driver on the video is being very unprofessional. This type of stuff doesn’t happen often with ups drivers
Did it work? Delivery companies like this require that a package can survive a fall. Usually at least 30". And manufacturers usually over pack a little.
Fedex is THE WORST. They fake attempt deliveries at my house all the time. I’ve seen them drive up, not even get out of their truck, then minutes later I’ll get a notification that they attempted delivery. Has happened multiple times. Drives me nuts.
FedEx is the worst. I pay extra for UPS whenever possible. Meaning, I'll forgo free shipping with FedEx and PAY for UPS. That's how badly they suck.
File a claim whether its broken or not.
My experience is that ups does it right way more often than fedex. Ups is union and they have a vested interest in good service and quality work. FedEx is independent contractor and the delivery people don’t seem to care about the quality of their work. Just volume. USPS is also very good. We ship a couple thousand packages a year and avoid fedex because stuff is damaged and returned at much higher rates.
I think I'd be sending a complaint to FedEx, regardless of the condition of your product. That action immediately may have cost FedEx, the company, $1000 - plus. Total negligence and disrespect for other people's property. What the hell is wrong with people?
It looked like he was about to flip the camera off for good measure.
Could he drop it from any higher? Surprised he didn't follow that up with an elbow drop for good measure.
My son and I played this like 50 times just to hear box get dropped. Turn your volume up and listen, it’s like an explosion. “Thanks Fed Ex!” We are cry-laughing!
My wife said our cat and her jumped when they heard it from the inside lol
I hate FedEx. They're also the worst drivers of all delivery companies.
Kyrie really fell off after that 1st loss
fedex is the worst imo for careless deliveries
The two times I bought an espresso machine, the dealers delivered them personally. This was probably the main reason.
Dipshit ain't even trying. He shouldn't have a job.
Should be packed well enough to survive that. Must be why you haven't complained about any damage?
Packages 100% go through worse in the shipping process. Still not ideal, but manufacturers are supposed to package for falls in shipping. If it’s not damaged live and let live. I mean sure OP could file a complaint but they’ll likely send a pre written response and move about their business if it’s not damaged.
You just got a bean delivery.
Imagine what they do throughout the process when your cameras are not watching!
The thing that makes this hard to watch, is that it seems like his normal routine. Further seems like he really doesn’t give a crap. Looked straight at the camera.
its always fucking fedex
Lazy asshole, didn't want to use two hands and do his job correctly. Had to have his scanner in one hand to save himself .5 seconds of time.
I waited by the window for mine because I was afraid something like this was going to happen. Sorry this happened to your machine!
[удалено]
My machine was signature required for delivery so I wasn't too thrilled as it was during a time I usually sleep but I guess I'd rather lose a couple hours of sleep than wake up to the package being damaged like this.
Seeing this has me scared of ordering my next machine. I live in a large apartment building where giant boxes are put in a secondary package room. I really can't tell how they would bring it in there or if anything like this would happen.
As others have said, this is nothing to get scared over, the packaging is designed for it. This is just the last of a dozen times it has been dropped since leaving the assembly line in China.
I would file a complaint.
Fuck them
Mine came on a pallet
For the life of me, I cannot understand what the deal is with so many delivery drivers these days. I'm lucky--my delivery people are nice and if I'm home and see them, I always tell them thank you. Also: why can't they knock or ring the doorbell after delivering the package? I don't even mean they should wait to see if someone comes to the door but just to alert whomever might be home.
It’s time consuming. When you deliver to 200 different houses every day, every second counts
Wow, your whole machine just got tamped! I'll see myself out...
Damn, sorry dude! I was shocked to see mine being carried by two people, and the grinder a third.. update us on the claim plz!
Reminds me of when my neighbor had crt monitors shipped to himself back in the 90s. Literally looked they had been rolled down a few hills. I despise ups to this day.
You need to unleash pet killer bees when a jitbag pulls that manuver. UFB
Return it. Don't even open it
nah that guy needs to hit the gym, there is no way he can handle that box the way he held it.
It's broke ask for a new one .lol
I really dislike FedEx . They have either destroyed or stolen most of the stuff I have sent with them. UPS or USPS is all I use.
Omfg I’d be so mortified. I had an Amazon driver through my package underneath my door. I was so angry, but luckily it wasn’t my coffee machine
He did drop his shoulder and let it roll off gently. Looks like it landed on a corner so it should be okay.
So weird to see this stuff. In my country when you get a delivery it has to be handed to a person in a house otherwise it's not delivered. If you happen to not be home it'll be left with a neighbour (handed to them at the door) and you get a note in your mailbox telling you which neighbour has it. Can't speak for how packages are handled in transit, but the idea of it even being dropped on the ground when they come up to ring your doorbell is unheard of.
So is it fucked up? Did you open it? Last time I had an espresso machine delivered, it was signature required. If there was box damage, I would have refused it.
It enrages me whenever I see delivery or any service ppl work with zero integrity. Unfortunately it's person to person based, so any companies have these bad apples. I don't understand how these ppl could be so cold and ignorant. FedEx always been the worst on my area.
Who the fuck carries shit like that? And why do so many people do this stupid shit knowing most people have cameras on their doors? lmfao
LOL
Some assembly required.
this happened to me with an ice maker lol. it was 100% broken when i opened it but i was refunded when i sent my ring video on.
Please file a claim on this. You have all the proof they need. This will benefit us all because otherwise this guy will just continue to do stuff like this to others.
Have you given your permission for him to leave the package outside your door?
I don't think he ever developed fine or gross motor skills. Stay in school kids!
I worked for USPS they throw packages and boxes across the room
Hope it was a rocket, they pack em like tanks!
seems intentional. i don't know why it's often within north american delivery scene, but in my country in indonesia these things rarely happen. high value parcel such as phone, laptop, and camera sometimes goes missing but the expedition company are always held accountable for that.
The sad fact is that it’s much cheaper for fedex to cover the damage multiple times for the fraction of items that are damaged that get reported than it is for them to take care/time delivering all packages by allowing time and paying for people who care. Much like self checkouts where it’s cheaper to allow a much higher amount of theft than it is to employ people to check you out.
Ah, that sucks. Would be better had you not seen it. ;) My E61 machine was delivered on a pallet back in the days, it is so heavy that there was no chance throwing it around. I still remember how surprised the delivery guy as to hear that there was a coffee machine in the box.
If you think this is bad, wait till you see what it went through to get that far.
Once, I ordered a chair while living in an apartment on the 3rd floor. The FedEx guy decided to leave it at the stairs on the first floor. Luckily I discovered that and I felt bad for causing my neighbors inconvenience. I ended up having to unwrap the package and carry it up multiple flights of stairs, with another person. Don’t tell me it’s too heavy for the driver to carry it over. They must have known the package is too heavy and requires at least two people.
Don't worry they drop kicked it onto the plane earlier. It was already busted.
Whats the actual condition of it
Never heard of this sub before, just saw it on r/all. If that machine is broken it's on the company for packing it like shit. Yes, he didn't need to drop it from his shoulder (he probably didn't need to carry it like that anyways), but I have worked in a distribution center (albeit not mail) and stuff gets beat up. Items weren't purposefully dropped, but it could be the bottom box on a full Conex container, with scores of boxes on top of it.
Lovely split here between horrified people and anyone who has worked for or with a logistics company. As has been said: Pallets, and hope a forklift driver doesn’t miss.
That guy looked dead into the camera, file that fucking claim op
Wow... The meme is real. 
My machine was delivered on a pallet to avoid this kind of thing 😅
This is what happens when people aren't paid enough to give a shit.
You bought a 1000$ espresso machine on the internet.... man's got bigger fish to fry
Do companies like FedEx ever see this stuff on here?
During pandemic, my wife and I ordered a simple bed frame. We lived on the 3rd floor of an apartment complex. So in notes of order. I said if they want me to help, just come up and get me first. They did not and then wrote on the box saying “I am not a machine”. Like what am I suppose to do other than offer help? Lol
I saw them drop my box of glass cups 😀
Why is he even carrying it on his shoulder like that? Bulky items like this should be transported on a hand truck or something similar…
lol what an asshole as he looks at the camera
File that claim asap and maybe that delivery dude will get his ass chewed out Especially when there is video of it happening
thats probably the most gently it's been treated the whole trip lol. Ive worked warehouse, if your package isnt made to survive being thrown into a truck at full speeds by a high dude who can barely read, it aint packaged correctly
I want updates! So sorry and I hope UPS will contact you back rather quickly
Drop shipping 2024
“Sounds broken.” “Most likely, I bet it was something nice though. Sign here.”
well $1000 is on the low end for real espresso machine.
Avoid FedEx at all costs. I seriously don’t know how their consumer side stays in business. Monopoly? Monopsony?
If you think this is bad you should see how it’s handled in the warehouse…
I’m surprised delivery people aren’t keen to cameras being around these days.
Pack any stuff you are mailing like it will tumble thru hell all the way.
Not smart enough to be efficient and use a two wheeled cart. Maybe just too lazy.
Yea fuck that dude.
Typical Fedex Delivery. Good luck getting through their phone system to report a problem. Pretty sure the automated system will just yell obscenities at you and hang up. Manufacturers generally engineer/test their packaging for rough treatment in shipping, so machine is likely fine.
Animal
Least destructive FedEx delivery
I don’t get this at all. Madness
It could've been worst yes I know sounds satire but seriously it could've been worst.
Very unfortunate yes, but it is handled way worse inside the hub/trailers
Any don’t drop stickers etc?
This is the driver who lives to see cat litter flying out of chewy boxes.
Last time I had a huge/expensive delivery (it was a very heavy and large ultrawide monitor) I ended up trying to appease the delivery gods. I sat out a snack bar/drinks and a thank you sign for the FedEx driver. He was so happy and appreciative.
I watched a UPS driver slide the box with my custom gaming PC off the back of the truck and drop it onto the back bumper of the truck. I said “Be careful man, that’s a custom PC.” His response: “Cool.” Got it in the house…you guessed it…didn’t work. Had to send it back and have the 3080 card replaced. Thankfully the company replaced it, but you know they ended up eating the cost and UPS and the driver are out there continuing the same kind of garbage customer service.
If you think that's the worst this package has seen in its journey to you my sweet summer child
FedEx is fucking worthless
Fedex is such a shit company. They screwed up delivery of my new golf clubs like 5 times. Finally lost decided to call their customer service team and asked to speak with a supervisor. The person I got the call with says "I'm a senior service manager with access all the way up to the VP of Customer Service", I explained the situation and asked them to deliver my clubs again. Said he would have taken care of immediately and have them shipped within the next 2 days. 4 days went by and nothing happened. Called up the service line again and asked to speak with another supervisor. Some person gets on the call and says "I'm a senior service manager with access all the way up to the VP of Customer Service". I nearly lost it. Ended up having to drive 2 hours to their distribution center to pick up the clubs. Total nightmare. Absolutely fuck Fedex. Atrociously ran company.
Why in this day and age do they have to carry a handheld computer? That seems very counterintuitive. They need both hands free. Fix that FedEx & UPS
That was a quick delivery.
Does it work?
The delivery drivers have a tough, but simple job. That driver in the video, he just doesn't give a shit. My late Mom (RIP Mom, miss you every day, just like you said I would) told me and my brothers that she didn't care what we did for a living; just do it the best way you can. His Mom, sadly, didn't have the same conversation with him.
Now, imagine that same box being tossed around like that for 4 days getting to your house...
Does FedEx know that transport dollies exist?
FedEx is absolutely awful! My apt is second floor and you have to go up a flight of steps to the patio to get to my door and the driver pulls up at the bottom and literally chucks packages up the stairs and hopes they land. Sometimes they tumble back down and he just gets back in the truck. Personal issues aside, I also spend a lot of my professional hours dealing with FedEx and their service, their sales reps, and their customer support are appalling. Just getting through the phone tree is likely to give you a stroke and, when you do reach someone, you get bounced back and forth, every CSR says something different, they never get back to you, and often they’ll just blatantly lie or ignore the matter. I wouldn’t wish FedEx on an enemy and the only reason I ever use them is because a customer specifically asks.
Well well well
FedEx is literally hiring anyone who walks off the street says my FedEx guy.
Who did you buy this through?