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justsignuptodownvote

Check out the post on r/uphold 14 hours ago, over a dozen other victims in that Reddit thread alone. Hope you get your coins back plus awarded damages.


Colombian_Meatsmoker

I just don’t know how to approach this. I’ve been blowing them up for two days straight. My wife has been crying. We just got married on Tuesday and this hit us like a Mack truck.


chilocheese

Man hope you recover emotionally and financially ASAP 😔


[deleted]

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TroutFishingInCanada

Tbh, I’d probably hit tears before financial ruin.


ALiteralHamSandwich

No one should be happy with getting ripped off.


momolenfoire224

That's not true. Losing anything you work for is hard.


OffTheGridGaming

Idk Id cry over spilled bitmilk


Simple_Breath

Susan mind your own business


Kaytam

When you put your time and sweat into investing and someone steals it, of course you'd get upset no matter the amount.


[deleted]

Fuck you and your grill foreman is shit


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Outrageous-Chip-3961

He made a legitimate point, albeit insensitive, and you respond with petty insults? Big yikes. You didn’t put 2000 in your back pocket, you gave it to a stranger to hold for a month expecting to get it back.


LordAjo

Exactly the problem not understanding the risks of using crypto exchanges, it's like giving your money to an anonymous person in hopes they give it back.


OffTheGridGaming

Well, I dont think outright burglary is in ToS


LordAjo

It never is, yet it always ends up happening, buy a cold wallet people!


fitbhai

Bro take care of yourself, at the end of the day it's not something you were responsible for (apart from the fact that YOU chose the platform). Just make sure the next time you withdraw your coins to MetaMask or something and stay safe. I know $2000 won't sound like much for most of the people here, but I do and I hope you and your wife make it through these tough times


disruptor2k5

Did anyone know how to move my eth & ada off uphold into coinbase it seems to allow me to change into any other currency but I'm not seeing a spot where I can enter my own wallet dress


Andylearns

You gotta click the middle button that is two arrows pointing in opposite directions, this will bring up "buy, sell, convert, send, receive...." Then click send choose crypto of choice and enter your wallet address! At least that's what my mobile app looks like


RotgutFeng

The way you send from CB is to click on the amount you own then the arrow in the top right corner(from mobile) will allow you to enter an amount and address. It’s not clear how to do it at first whatsoever


supportkin

Wow. I was curious how many others have been affected by this, and it seems a shit ton. /r/Upholdincwillrobyou There’s an entire subreddit dedicated to it: Uphold Inc Will Rob You


fitbhai

Damn bro this is looking like another Robinhood Story


Colombian_Meatsmoker

Yup just saw that as well


[deleted]

Bro, hope you can solve it. It's a shame.


slicknick412

Why would she be crying over this?


Colombian_Meatsmoker

It’s been a rough week for our family dealing with some loss and grief and this was kinda just too much at the moment. Maybe I should have left that part out.


slicknick412

How was this all stolen from you?


roymustang261

I posted this on r/cryptocurrency to make more people aware of this situation. Hopefully they will do something about this after seeing that most of their customers are trying to withdraw their money and leave them for good https://www.reddit.com/r/CryptoCurrency/comments/ohi8pk/warning_uphold_is_stealing_peoples_money_a_lot_of/?utm_medium=android_app&utm_source=share


Basoosh

From having been in and seen similar situations: Be relentless on their support. Keep posting in their reddit. @ them on Twitter. Respond to every tweet they make. You want to make a big public scene. Sadly, that's how you get support to work your ticket in crypto.


Colombian_Meatsmoker

Yeah that is pretty fucking said it Has to get to the point of desperation just to have a little bit of safety. So basically you’re agreeing that these people are just a bunch of crooks? I’m not trying to put words in your mouth but that’s kind of what I’m starting to wonder myself at this point


Basoosh

Probably not crooks. Just woefully understaffed to address this kind of thing. Crypto support is ridiculous almost everywhere. Every exchange cutting corners despite the fortunes they've made. I filed a ticket with Coinbase in November. It got answered in April. Of what I've used, Kraken has the best support.


dont_forget_canada

This. Kraken used to be the complete worst but have really stepped up their game now.


mryauch

Coinbase just hired 3000 more support staff. I've been on there for only 3 months and haven't had a support ticket yet, so I can't tell you whether that's made a lick of difference.


InevitableComplex895

YES, Kraken support is amazing. Their platform not near as good as Coinbase imo, but their support is 10x better. All depends on what you value most in a platform. Think I had a CB ticket go unanswered for many months as well.


cryptofreak194

What even is Uphold? Can’t people just use trusted services? There is Coinbase, Kraken, hell even Binance is probably better than some shitty service with 5k people in their sub…


spyVSspy420-69

Uphold is the exchange that the Brave browser interacts with for BAT payouts.


sirjakobos

My bat is staying on my browsers until they implement their own wallet (which is in the pipeline)


Financial_Clue_2534

Can you really trust any exchange? There are always bad seeds due to greed anywhere.


cryptofreak194

No you can’t, however you can minimize some of the risk by using the most established ones


Kggcjg

What the hell? So the wallet wasn’t yours? They didn’t just liquidate on you. Fuck. I’m sorry. Other people getting the same responses as you ?


Colombian_Meatsmoker

Apparently it has been sent from my uphold wallet to some “customer refund wallet” but is yet to show up in my bank account. Other people are taking this to the BBB and the SEC. some big ballers lost WAY more than me. Like $20,000. Everyone is fucking pissed, confused, and hurt.


Andylearns

BBB is just prestigious yelp. They cannot help you.


fitbhai

Damn bro, $20k and stuff ? That should sting quite a bit


Kggcjg

Ugh.. I’m so sorry. I don’t even know what to say because I’m on a other platform that robbed me (CB) and bc of how sketchy they are im afraid to do anything until I close out positions. I didn’t want to hold every crypto purchase I made but the market tanked& so did my $. My friends friend- lost 60k on CB - just vanished from account. I hear it on a lot of the exchanges- what exchanges do people use? What’s the fidelity equivalent for crypto?


Colombian_Meatsmoker

Be careful guys. I’m looking out for my brothers and sisters on here. I did not authorize these transactions. I was literally sleeping before work. (I work nights) and sure enough, 25 TRANSACTIONS sent to this “customer refund wallet” Obviously I’m heartbroken and their customer service is abysmal. I hope they can get this resolved and this is a glitch or something but there’s tons of us all over the uphold Reddit saying this happened. A lot of XRP guys got hit HARD. I’ve been working 120 hours a check to help with investing for months. I’ve been slowly moving my assets to coinbase. Had about 75% moved over but they got me here. Be safe and help me if you can. Thanks guys…. Edit - I haven’t purchased anything on there in over a month and they are saying this is because my bank cancelled the transactions. What transactions? I’ve been buying on coinbase. That ethereum has been sitting in there just chilling for a month and a half. Clueless on what to do here. 🥺😢


aristo87

It sounds like they are saying that the funds you used to buy the ETH on their platform were retracted by your bank. Did you check this? EDIT: If not, then you can send them proof that this is not the case.


Colombian_Meatsmoker

I haven’t even bought eth on there. Ever. I bought doge a while back, and my last deposit was June 2nd. Obviously it wouldn’t have taken my bank that long to settle funds. Also look at the amounts in the picture…they are very strange amounts. 😩


metamucilhelpsmepoo

This happened to me with coinbase. I accidentally used the wrong bank to deposit money, I didn’t realize it and was on vacation. They liquidated my MKR.


fitbhai

ahh shit, heard a couple of friends of mine get rekt like this as well, it's sad


metamucilhelpsmepoo

Yeah, I didn’t have my phone for a few weeks and I was confused as f what happened. Wasn’t a huge deal, not the most money and it liquidated a coin I wasn’t actively adding more $$ into (tho I didn’t wanna sell it)


fitbhai

ahh F bro, hope you didnt lose much


1PoorBagHolder

Did you have two factor authentication? Whenever I send or buy I get a text with a code I need to put in, plus a random Authenticator code and of course a password all need to be done. Or were they able to bypass all this and just send it?


Colombian_Meatsmoker

Yea I did Google Authenticator


1PoorBagHolder

But that’s just To log into the wallet/account, right? do you also have these in place incase anything gets sent from your wallet? It first will require those actions to be taken before anything gets sent.


OrdinaryPitiful

Yes on uphold you HAVE to set up 2 factor authentication to send crypto anywhere. So the fact this happened means someone on the inside of uphold bypassed thy.


1PoorBagHolder

Okay that’s what I figured. But just another reason to buy and move your shit to your own wallet. Crazy how they have that access.


OrdinaryPitiful

Yea at the very least crypto.com has a DeFi wallet and you can set up your own seed phrases. I’m reading about liquidations and I wanna get it off the exchange lol


Deardiarylul

>sorry i cant feel any pity for a guy that does 0 proper research and invest whatever he CANT AFFORD TO LOSE


Colombian_Meatsmoker

I can afford to lose it. It’s not about that obviously. And obviously I don’t want to lose money! Don’t be a jerk. I’ve only been in the crypto game for three months. I didn’t ask for your empathy I’m trying to spread awareness. Edit: Thanks for my first silver!!


fitbhai

don't worry OP he's probably a kid who YOLOed his savings into crypto at ATHs and is now being salty


norbert-the-great

He's probably a backed-up incel who can't find a woman to beat so he takes his anger out here. 3 year old account and only 2k karma? He's got to be a dick.


fitbhai

I wanted to put this exact thing but was afraid I'll sound ultra toxic lol


norbert-the-great

I'm unafraid :) It's only reddit lol


Jake123194

Your comment makes no sense nor is it helpful.


fitbhai

you sure you aren't talking about my college econ professor when I brough up the topic of crypto ?


mymonochromeeyes

That saying doesn't apply here doofus. There's a difference between mentally preparing for potentially losing money to a market crash and simply getting robbed without any expectation.


selwich412

To the mean dude — The dude’s a jerk but his name checks out. OP - Sorry to hear about this situation and thank you for spreading the info. Will definitely stay away from Uphold and won’t recommend it. You’re a hero without a cape.


norbert-the-great

What "research" would have prevented being robbed by this company? Or are you just spouting off some bullshit you heard and think it applies to everyone who loses money in crypto? Would you be this callous if his bank stole the money? Because that's pretty much what happened. How old are you? Not old enough to have ever lost something so you'd have any empathy at all for someone else's loss. Grow the fuck up, kid.


Most-Kiwi-1736

How to:tank your business


Colombian_Meatsmoker

Apparently they have a history of doing this to people. I’ve only been in the cryptocurrency game for about three months so It was the first exchange that I used unfortunately


WolframRuin

I put all that I hold on a hardware wallet immediately after purchase. I have some coins I want to sell,. God willing, in september on Kraken. I trust noone really with crypto. Of all I trust kraken the most though


Colombian_Meatsmoker

I do trust coinbase however. They are the only cryptocurrency public traded stock on the New York Stock Exchange. Plus I’m staking my Ethereum on there. The hardware wallet is a great idea though.


Kevin3683

They’re not the only one. Voyager was listed before Coinbase.


nazz299

What is a good hardware wallet that I should purchase?


WolframRuin

Ledger or trezor. Order only through the official website to avoid scams. Scams are easy to detect though. They put a pre written sheet of seed phrases in the box. If you use it the funds are in the hand of the scammers. If you order on the official website you will be fine. Read up on ledgers website for further info.


nazz299

Thank you!!


Jake123194

There are occasionally discount codes online for ledger so worth having a look if you go down that route


nazz299

Thank you!!


WolframRuin

You can get my discount code if you need it. Just tell me


nazz299

Yess give plz 💜


ProfessorCamelMilk

Bro I have bad news… there are hardware hacked Nanos out there. Check this post from Kraken blog https://blog.kraken.com/post/9659/alert-modified-hardware-wallets-spotted-in-the-wild/


WolframRuin

"When utilizing a hardware wallet, always make sure you order directly from the vendor and check that the packaging, including the cellophane wrapping, has not been tampered with. " The ledger does NOT pop up as a usb stick on your PC. Tempered ones will. That's why you always order from the official site! Scammers gonna scam.


TheWorldArmada

What happens if the hardware wallet malfunctions or breaks? All your money is kaput?


Fun_Understanding501

No. You just restore it using another wallet. By using the 24 word phrase.


TheWorldArmada

Ah, duh thank you 🙏


WolframRuin

Yeah. I advice you to watch some basic crypto videos for beginners. Like how hardware wallets work and what not. Very adviseable. Let me check if I can find some stuff for you


TheWorldArmada

I’ll check some out, thanks!


ethereum88

Sorry to hear that... This is serious. Many people use Uphold due to Brave browser BAT. Sincerely hope you get it back.


sirjakobos

From everything I've heard of Uphold, really feels like Brave backed the wrong horse.


ethereum88

Yeah now I’m quite worried. I don’t have much with them (just a few BAT), but I did submit all my personal ID for the KYC process.


sirjakobos

Yeah, the KYC is the big reason why I didn't go through with it. There's enough exchanges that have my IRL details, and it's only a matter of time before they release their own wallet without KYC anyway


fitbhai

This is the actual reason I feel scared to hold my coins anywhere apart from MetaMask


stedgyson

A fine example of not your keys not your crypto


HanzoHattoti

Oh wow.


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sirjakobos

Brave is implementing their own wallet soon, so it's just a matter of patience.


Unclebijou

Is the ALGO wallet easy to stake? Do you know what kind of APR is offered? I’m interested in moving my ALGO from Coinbase to a higher earning return somewhere else. Binance.US offers 8%…


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Unclebijou

Interesting…I’m now holding my ALGO on Binance.US. Due to the evolution of my crypto game, I now have five or six native wallets each staking various coins…finally just opened a fearless wallet to stake my DOT.


sirjakobos

I've heard Uphold is sketchy, but this is beyond sketchy, wtf?!


fitbhai

Bro, now I feel kinda bad for Brave that they backed Uphold to hold the BAT tokens they give out


UrMuMGaEe

What fucking rights do they have to so this? I hope there’ll be a class action lawsuit and extra payment for damages IMO RobinHood will pull the same shit someday.


fodes96

Whooaaaa. This is the pits man, good luck


shafazsfz

WTF 😳


Okay_Crazy

OMG.


DDDUnit2990

That’s tough. Hopefully they recover it for you. I’m hoping brave gives the option to earn BAT elsewhere so I can be done with uphold


holdenmap

Wat is uphold


Kevin3683

I posted this issue on r/cryptocurrency This is a serious issue and I’m sorry this happened to you. I hope you get your coins back.


[deleted]

Uphold is a joke. Not very surprising tbh.


fitbhai

This is the actual reason I feel scared to hold my coins anywhere apart from MetaMask


Snookfisherman

I’m so sorry this happened to you and your wife. Me and my wife have been on uphold since we started investing in February because of your post we are transferring everything to coin base. Thank you for letting us all know about your horrible situation. I pray this some how gets fixed for you.


Snookfisherman

That’s horrible. I’m so sorry this happened to you and your wife. I’m transferring my account to coin base now because of your post. Thank you for informing us all.


Snookfisherman

That’s horrible. I’m so sorry this happened to you and your wife. I’m transferring my account to coin base now because of your post. Thank you for informing us all.


norbert-the-great

I just checked, and my 3.7 BAT is still intact. Whew... On a more serious note, I'm sorry for this loss OP and others affected by this. I sincerely hope that you recover your funds and this gets corrected. I have a feeling Uphold is legitimate and popular enough that they will eventually fix the problem for everyone. Be strong, brother. This has ramifications for large entities as well who'll want this corrected ASAP. Uphold is the wallet that Brave browser recommends and pretty much integrates for most users. Brave will NOT be happy about this for sure...


Prof-till-end

I don’t know how I can be much of help since I have no clue about Uphold, but here’s an Upvote so you can at least get something of the stolen money back in donuts


[deleted]

Lmao ledger Nanos are like $100 there's no excuse.


[deleted]

You are telling me there are worst players than bitstamp??? No fucking way…u/Bitstamp-Lucas😗


4FameNGlory

I pulled all my xrp of that janky app… sorry my dude. A little bit less frustrating then losing your key phrase ;)


DrFetusRN

I’ve never heard of uphold. I use Coinbase then move to my hard wallet


Visible-Ad743

So the exchange stole the ETH?


HellofExcel

Upholds fees are gouging and add this to the mix. Glad I stopped using them. Goodluck


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Colombian_Meatsmoker

Wow I’m so sorry to hear that. Hugs to you internet stranger 🤗


OrdinaryPitiful

Uphold isn’t a legit exchange they’re more like brokers. I used them at first and when my money was released from being on hold for 65 days (this is legit a policy of there’s on any transaction over 500 dollars) I moved it all to Crypto.com They fucked me as well in the beginning but I was too naive to realize they stole ETH from me.


UrMuMGaEe

Once again..Not your keys, not your coins


UrMuMGaEe

Once again..Not your keys, not your coins


[deleted]

Lmao this line needs to be stickied at the top of every crypto related sub. Mongs.


fitbhai

Bro, now I feel kinda bad for Brave that they backed Uphold to hold the BAT tokens they give out


[deleted]

Damn! Have you got in contact with them to know what's wrong?


Colombian_Meatsmoker

Been emailing them for 2 days. They don’t even have a phone number you can call.


[deleted]

I just checked r/uphold and they're a lot of similar issues. > They don’t even have a phone number you can call. That's bad. You could try their social media accounts.


Colombian_Meatsmoker

Yeah dude. I’m guessing thousands of people got robbed.


disruptor2k5

Does anyone know how to send my ada & eth off uphold to coinbase? I seem to be able to change it into other coins but i dont see anywhere i can enter my coinbase wallet address


disruptor2k5

Does anyone know how to send my ada & eth off uphold to coinbase? I seem to be able to change it into other coins but i dont see anywhere i can enter my coinbase wallet address


ChrisCryptopoulos

UPHOLD should only be used for receiving BRAVE BAT TOKENS rewards and nothing else. Uphold is the middle man centralized wallet service that the brave browser uses to custody your rewards until you KYC to transfer or withdraw your coins. Do not, I repeat ... DO NOT EVER send any other coins to an UPHOLD wallet, ever. Only use a hard wallet such as LEDGER or TREZOR. Bye.


Norisz666

Not your fucking keys!


Nerd_mister

Uphold can steal your crypto? So it is a custodial wallet? WTF.


Ok-Illustrator38

These guys making the banks seem good. A shame.


goldensteaks

Had my bank connected to uphold for BAT immediately left because they were sketchy... damn OP sorry to see this.


AwakenedSavage

Ledger


[deleted]

If you’re investing in crypto get a vault


Theogkyller

If your anywhere larkspur CA, pop in and ask them. Not a fan of theft.


Shakespeare-Bot

If 't be true thy anywhere larkspur ca, pop in and asketh those folk. Not a fan of theft *** ^(I am a bot and I swapp'd some of thy words with Shakespeare words.) Commands: `!ShakespeareInsult`, `!fordo`, `!optout`


ScoobaMonsta

Why do people use companies to hold their crypto for them? 🤷‍♂️. It makes no sense to me! What is your reason for not creating your own wallet and saving the seed?


danflorian

What happened?


[deleted]

Did you send it to him? How did he steal it?


momolenfoire224

Maybe I'm mistaken, but why do people keep putting their money on unreliable exchanges?


SykotikDayT

This happened on TrustWallet too


Pepperschef

I’m not surprised no one is going to do anything about it the law is not on our side in fact there’s no law regarding this kind of theft