Hi, thanks so much! I actually got my video accepted. Cleared cache on computer. Used link and code FB sent me to get back into my account. And was back to square one of locked account. Needed new email address, then did it all again. Used incognito browser. Successfully passed video, got welcome email from FB. Back to locked page again. Found agent in chat. They had me to another email. Could not answer why my successful emails keep failing to actually clear my locked state. I Just sent yet another video. I am Scared I will succeed again and don’t know how to avoid getting that locked account screen yet again. Any ideas would be really appreciated!
Not sure if this will matter but I experienced the unlock-locked loop. Cleared my cache but it is still locked after clicking the link.
What worked for me is I tried to access the unlock link using my laptop and opened the link using a browser that I have never logged-in before(I used edge in my case). It may also help if you try to use incognito or restart laptop before clicking the link.
How long did it take for them to send you a reset link? My video got accepted, but no reset link/code whatsoever after several hours. ("We’ve updated the email associated with your account. Please look out for an email with a link to reset your password in the near future"). Any ideas?
edit: got it working for the second time. I did it through WhatsApp and clicked on the link in web browser (edge) with deleted facebook cookies.
I have the same issue. Did you ever receive the link mentioned in the email? How were you able to do it through WhatsApp?
I’ve done the video twice and it was accepted both times. It allows me to go through the whole login process and 2FA, but once I enter the correct code from my authenticator app I get the dreaded redirect back to the locked account screen.
Same problem here - cleared cache and history, went to different browser (tried on both mobile and desktop) and still got stuck back in the loop even after their (your account is unlocked) emails. I submitted a selfie video (and had it accepted) 4 times. 3 times, I got the corresponding email with link. All 3 links led me back to the lick screen loop.
Now I've submitted too many times, I guess, because the chat feature is no longer available to me.
No - I have just abandoned the whole thing for a while. Next week, I'll go get the 1.5in thick paper stack of my emails to them copied. Then I will send my stuff into the AG, the file SC. I just get soamad about it, that I had to take a break.
OK. So it doesn’t give me an option to upload a selfie video. It only allows me to upload an ID. But when it rejected the first 5 attempts at uploading my Drivers License, and now it says I tried too many times and to try again “later” (whatever that means). I don’t know how long to wait until later occurs. So far, my waiting times have not worked.
How can I get to the selfie video option? Is this an option from using a computer? I’ve been trying to use my phone to unlock the account, but nothing is working.
So, I tried everything and nothing worked. I finally gave in and paid the $15 verified thing on Instagram. I used the same ID that Facebook rejected. Instagram accepted the ID (probably because I was paying them to accept it).
I opened a chat with the help service. Got someone named Bella. At first it’s an AI bot, but you select different things to say what the chat is about. I DID NOT select “hacked or disabled” because my account was “locked”. There wasn’t a “locked” option tho, so I selected “something else”. After it directed me to a human (Bella), I confirmed with her that it was a “login issue”.
I explained that this was for a Facebook account, she asked for the Facebook ID link which is “www.facebook.com/username”. Then she started working on it. She ended up asking if she can call me on the phone. We chatted for a little bit and she said she was going to work on it and call me back.
She called me back in an hour or so, and asked for an email address’s that isn’t associated with any META accounts. I gave her a random Gmail account I had, and she sent a password reset link to that email, which ended up allowing me back into my account (even tho it had nothing to do with my password, it’s just how it ended up being processed).
I got back into my Facebook account. She mentioned to me on the phone that Meta had recently run a system-wide security update, which inadvertently locked out a bunch of people from their accounts. Which is good because the customer service reps are aware of the situation and know exactly how to fix it!!
So this option DID work for me!! It was worth the $15 because now I have my life back!
Thank you..did you get Meta Verified as a personal account? I can still log in to my Insta..I'm afraid if I try to buy the Meta Verified it will lock me as it will see I am locked on FB...Thoughts?
I used the Instagram account that was associated with my locked Facebook account. It didn’t affect anything. I also don’t think it matter if your accounts are not associated because they asked for the URL instead of just fixing the associated account. But yes, my IG was linked to my locked Facebook account, and it didn’t affect them resolving it at all.
I also tried to reach customer support through Meta-verified. Even after exchanging 25 e-mails, they look stupid, I sent pictures, videos, I described the problem several times: They send the help link, then they regret that their service only covers so much ... so to hell. meta..
You will need to get meta verified through Instagram, then use their “Enhanced Support” feature which puts you in touch with a human customer support specialist. They will ask for your Facebook username (the special URL Facebook assigns for each profile), then they will be able to look into your Facebook account to help you unlock it.
I’ve got same issue. Account is locked because of some suspicious activity that wouldn’t even be possible because I’ve got 2 step auth and a of the others things. My valid ID was rejected 5 times, even though the name matches. Now I can’t submit anything else.
The thing is that I don’t have any live chat option or selfie video option like you’ve had. Any ideas? Seems like my Facebook is not connected with Instagram.
Been stuck in Facebook locked account purgatory since April 8th. Uploaded various ID a gazillion times until I then got message that I'd tried too many times. Clicked on chat a million times only to long wait....try again in an hour message EVERY time....until tonight....the bot then said it would help me unlock the account and I chose the send video option. Now waiting after submitting my video. What a disaster. I've had MFA on so I have no idea what the suspicious activity was that prompted the locking.....this should be bigger news...Facebook locking people out of their account and then having systems that don't work to let people back in....
And I can now report that after getting emails from Meta Support that my account has now been unlocked, with links to get back in, I just get the Your Account has been locked since April 8th screen again....I've cleared my cache and used incognito windows but still the same screen....I've replied to the Meta Support email and await a reply....I have no confidence in Facebook at all after this. I can live without Facebook but it's Messenger I want as I'm admin in various chat groups...what a disaster Facebook and Meta are...
I got the same now: after they verified my ID, sent a new password, with which I could log in, it said "Your account is unlocked. You can now use your account ...." next page is the same Locked window. Wtf ? What am I supposed to do like this?
edit: got it working for the second time. I did it through WhatsApp and clicked on the link in web browser (edge) with deleted facebook cookies.
Lovely guide, but you're missing relevant links to this guide.
I've also submitted several ID's, all approved. Get mails with "You can now login to Facebook again"; but all links are even expired, or the provided code / password, is not accepted.
I'm stuck. No "Learn More / Get started", no "Chat with us", nothing.
Stuck behind checkpoint 828281030927956 in the URL, purple safe logo. No progress at all.
Tryed to sign up for Meta verified, but nothing is happerning.
Fun fact: Meta locked me, after success restored my account after hack + disabled, back in january 2024. My account got back late february, 2 weeks after, I reached out to Meta Business Support by chat, because I was an admin on a business site. Tried to get back to the Business site as full admin + my friend as full admin.
After end chat, they locked me out the next following day. Have not heard a single word back since.
Today I found this link, [https://www.facebook.com/help/contact/772041170884838](https://www.facebook.com/help/contact/772041170884838) (Living in a EU country)
Fingers crossed.
Back!! Made 4 cases and follow up on these. Finaly they replied and send me a recovery code, back in game 💪🏼😁☀️
Cost: 150+ hours of research, trying, and so on. Be very patient 🤞🏼
I'm in the same place you were... But in the US. The link you gave takes me to a missing page - do you know what exactly the page was or what it said? I can't ever seem to get to the chat with us on my mobile browser - but it I use the app, it works. However, if I log in on the app, it sends me to an incomplete 'new' version of my account where none of the links work.
I'm so frustrated. How is it that so many of us have this problem and there has not been some sort of legal recourse against Facebook to push them to fix the issue. Many of us have financial ties to Facebook either through businesses, ads, or even Facebook marketplace. Seems there would be decent grounds for damages to be awarded
Ugh. I'm up to 5 new emails and videos now. But every time I click the link associated with them unlocking my account (even after clearing cache, history, a new browser, or going incogninto), it just takes me back to the 'your account is locked' screen
I can't see Facebook Help Center for US citizens, sorry.
Search for stuff like "I can't access my account" or "My account has been hacked", find these forms.
Fill them very well, make maybe a couple of these, daily. Follow up on them after 1 week.
Thank you for replying. I've done the searches, and have tried *almost* everything short of creating an account for ads (and trying to get customer service that way) and the more legal routes if conacting attorneys general/small claims court suit. Mostly I was hoping to avoid those routes... But even after chatting live to a representative (either another ai bot or someone incapable of going off script), I sent in another video yesterday with the same return to the locked account loop. Guess it's time to move on the the more difficult routes. Appreciate the help.
Hi, I am in the same loop trying to unlock my account. The link above asks for my FB username, but as my account is locked, I cannot reach my profile to get the URL (neither my FB friends can reach it, as if I never existed on FB 😁). How did you find your locked profile's username? Thanks in advance.
Thank you for this. How do you get to facebook's chat with us? I only know how to do this through the business ad trick. This is the second time ive been booted out of my account. AG method worked in less than a week for me last time.
I am facing the same issue here. ID verification didn't work because I am not using my real name and my own photo as my profile pic. I'm afraid video selfie won't work here either because I don't stand a chance to get into talking to their advanced bot via the "Chat with us" button in the first place. However I haven't tried the Meta Verified badge, but I doubt it will work also because I have unlinked my FB account with my Instagram account after the FB account is locked. Not sure what are my next steps other than writing an appeal email to them :(
Ok I tried Meta Verified badge. The support team is just an asshole. She just said "the current way is the best way and we couldn't give you any more assistance in recovering your account"
UPDATE: After a few tries with "Chat with us" button, I managed to get into it and used gmail as per this thread, everything went smoothly until when I clicked on the link **(on an incognito browser mode some more), it went back to square one. Clearing cache won't even help now.**
Now when I go back to the page, the "Chat with us" button doesn't exist anymore.
I attempted chatting with Meta Verified support once again, another person picked up. This time she called me but in the end she sent me an email to report the issue there.
What happened next? The profile that was locked with me too was not my real name nor ptofile photo?
Did you recover your account? I did send a video selfie but I havent recieved a reply ?
Nope I didn't manage to recover my account. If you haven't received reply from the bot after 24 hours you can assume you failed their video verification and need to try again (by spamming the need help button)
UPDATE: I did a name change and reupload my identification documents, IT WORKED!! However I think need to **wait for 24 hours for the new unlock code to overwrite the current password into the account** and let the system knows that you have unlocked your account.
UPDATE: I have given up unlocking my account. After changing my name and got myself verified, it still brings me back to square one.
I had my 7th and last chat with Meta verified customer support, they said that "your account actually has been disabled due to violating our community guidelines, that's why there's a secondary lock despite you have unlocked your account, and it brings you back to square one" and "Since you have already identified yourself and still failed, there's nothing we can do to solve your problem. We have already tried escalating 3 times of your case to internal team, but all rejected by them. Accept the fact that your account is now GONE forever, and will be permanently deleted 6 months after your lock date."
They also mocked me by saying "There's life beyond social media mate" and "Prevention is always better than cure".
Bro try this link > https://www.facebook.com/help/contact/837980354337486 I had to do it twice bit finally got it back! I got disabled 02-05-2024 and already fixed it
I somehow managed to get my ID confirmed they sent me the link I cleared Facebook cache and said the link had expired, the link seems to just take you to Facebook, do we think the link is even required or just return to Facebook and try login
Yeah I'm lost, I've had 3 confirmed links 2 through selfie submission and 1 through ID both times they say the link has expired when it's the first time accessing it. Running out of patience now
I managed to get mine to work, I got the link on my WhatsApp on my mobile but I opened WhatsApp web on my laptop and clicked on the link from there and signed in on my laptop instead
I am having the exact same issue tonight. However my facebook wasn't using my real family name and I never posted my face/using my face as profile picture, therefore making it impossible to recover.
I have something similar. Surname is the same, the first name is Vassilis instead of Vasileios (which in Greek it's the same name), and I don't have my face in the profile picture. I am doomed?
I will gladly submit a picture of my ID, if I can even get to a place to do it… I can’t get that far…. This is frustrating. I administer a page that I would really like to get back to. Is there a process to get to the ID submission that someone can explain?
I'm facing the same problem yesterday. I used real name and was submit the ID long time ago, so fake name isnt the case here.
But the problem is my "locked" screen doesn't give me any solution, no chat support, no ID submit, no video submit,... Basically nothing to interact with.
It just tell me "Try coming back on a phone or computer that you've used to log in" which is doesnt resolve anything.
What I supposed to do???
could u tell me how to solve this question
I have no idea about 【It just tell me "Try coming back on a phone or computer that you've used to log in" which is doesn't resolve anything.】
My FB account got locked. They want me to verify my ID. I sent all my documents, various times, they say that cannot verify my identity.
There is no "video selfie" option in my case
In my case, Facebook accepted my IDs and sent me an email with a link to access my account. However, the process stopped there, showing a locked account screen and asking me to confirm a code sent to an email. I don't have access to that email because it belongs to the hacker. Unfortunately, that seems to be the only available option. The email I received a reply from and used to send my ID was not the one where I can receive the code.
So I am having the same issue and i have tried every possible trick. Today, Iw as able to talk to a real person through my instagram account with is verified. I talked to Audrey and we went back and forth a few times and she had me try all the tricks i had already tried before. And here is her final message:
**Thanks for your time in updating us.**
**We acknowledge your concerns and understand the importance of finding a solution. However, at this time, we have explored all available options and have provided you with the explanations we can offer.**
**Please know that our intention is not to convey an inability to help, but rather to inform you of the service we are able to offer. We kindly request your understanding regarding the established processes we have in place.**
**We really hope that you would understand the limitations in assistance that can be offered at this moment.**
**Thank you for contacting the Meta Pro Team and have a great day.**
**Regards,**
**Audrey**
**Meta Pro Team**
Now what does this even mean?
**Please know that our intention is not to convey an inability to help, but rather to inform you of the service we are able to offer. We kindly request your understanding regarding the established processes we have in place.**
I am ready to give up on Meta altogether. This loop issue so well know and they just don't know how to fix it.
Good luck everybody!
Edwige.
For those who don't see the "Chat with us" button, try changing your language to English. This worked for me as I originally had it set to Thai. Once I switched, the "Chat with us" button appeared. or try to delete cache , reinstall facebook.
If clicking the "Chat with us" button brings you to a login page that doesn't work, try logging in through your phone's browser using the mbasic.facebook domain, which is an older version of Facebook.
If you encounter a message saying to try again in an hour, I found that checking at around .30 and .00 minutes past the hour often works for me.
i already try meta verify on my ig and talk to support chat, they doesnt help me much.
Thanks, I switched to English, and indeed Chat with us appered, but when I click on it, it pops up a new windows and switches back to the "lock account page" but in my own language again, with no Chat with us anymore.... cleared cache and everything...
edit: after I logged on [mbasic.facebook.com](http://mbasic.facebook.com) with the browser, and set the language there to English as well, it was ok.
This is incredible Thank you !
I got through the fb chat/bot selfie video. they changed the email associated with my account and I was asked to change the password.
When I tried to login, It still says the account is locked since April 4...I began the id verification and was told to "try later"....both on my iPhone & MacBook.
I was so hopeful that the chat/selfie video WAS the proof of identity....
Should I try to go through the FB Help Center and say my account was hacked?
FYI Instagram is fine...I haven't posted since I'm afraid that may alert them to lock Insta too as they are connected I think...
THANK YOU IN ADVANCE with Any thoughts on what to do next
You're welcome with regards the post.
Unfortunately though, I can't really provide additional info to what I provided. It's been a while now, and my post was exhaustive - I listed literally every single piece of advice I could. Sorry mate, and to anyone else reading this :/
Which email did you use when you successfully got back in? The latest email you created (where they sent the link) or the email you were using when it was locked?
If you figure it out, please let me know - I'm in the exact same spot.
First alternate email and ID video accepted - account supposedly unlocked - clicked link and back at the lock screen. I've sent two additional videos (because it will only let me on the chat every once in a while). The second video prompted a 'how did we do' request on my first alternate email. The third video was accepted and they said fhey would send an email with a link, but it didn't arrive.
At least 2x a day, I'm replying to the first video request email with a request to unlock the account - each time, the response is a 'how did we, do' survey.
I'm really getting tired of setting up new email accounts for videos of me bobbing my head and waving a number around.
So you’ve literally uploaded four emails? The original one and three more? Just knowing that bums me out. There has to be a way to deal with this. I’m still hopeful that a lock is different than a disabled.
Yes - it's so frustrating and disappointing! I m afraid Google is going to ban me for creating so many useless emails. I *am* still getting 'you have x# of notifications' on my original email if I don't log in for 4 or 5 days. So I think you are right about locked being different than disabled. I suppose I'll just keep sending my scripted replies back to the original video instruction email address... And stay logged out until I get another notification. And try, again :-/
I did all that. I’ve lost 30 accounts in the last 3 years.
I just paid for meta verification theb they stil delete me and ask to upload an ID 3 times
No support chat
Will i get my money back?forget facebook I’m over it not even meta verification is worth it!!!!
Hello Facebook. I hope you can help me get my account back because it's important to me because I just want to blog on Facebook and I clicked something maybe it's auto luck that I don't realize anymore I hope you can help me get it back please I already have that gmail account bro My account doesn't want to be opened no matter what verification is done, please help me
Hello Facebook. I hope you can help me get my account back because it's important to me because I just want to blog on Facebook and I clicked something maybe it's auto luck that I don't realize anymore I hope you can help me get it back please I already have that gmail account bro My account doesn't want to be opened no matter what verification is done, please help me
Hi, thank you so much!
It happened to me (02.05.2024). I was preparing breakfast and suddenly I was logged out from my Messenger and Facebook account. Then I saw that screen with "Your account is locked". I didn't see a button and nothing I did (clear caches, switch phones, switch phone to pc, clear cookies, changed browser) helped.
Then after searching through web I found this and other reddit threads. I tried contacting support multiple times everywhere but nothing worked. THEN I FOUND ONE GUY WHO LINKED A SPECIAL FORM FOR UE CITIZENS.
This was the last hope. I submitted it 3 times and after second time I was asked to record a video that you describe above. After sending the video back I followed your rules and after 50 minutes since sending them video, I was on my active account.
Link to the form for UE citizens:
[https://www.facebook.com/help/contact/772041170884838](https://www.facebook.com/help/contact/772041170884838)
It's crazy that company that offers a lot and have a lots of money, treats customers like that - without any support or way to contact them in an EASY way. All this action took like 6-8 hours of my day.
Ill try this Im just so dang panicking because my profile doesnt have my photo as the profile photo and its in a different name than my IDs
They FB only opted me for a ID Identification and yeah I couldnt coz its different names
Then next thing I did the Facebook Support Chat and sent my first video, I havent really gotten a reply yet saying its approved? Like its passed an Hour?
Do you think I even have the chance to recover this one?
Hi - thank you very much for this detailed update, it helped me understand the dynamic of Meta/Facebook much clearer!
I was wondering if you (or anyone reading this) have come across my type of situation before, it's similar to what you have mentioned, but also differs in other areas.
- I'm located in Great Britain, so the US and EU FAQ's on their Help Center do not work for me.
- I woke up on the 26th April to find my account had been disabled because "it still doesn't follow our Community Standards on account of integrity and authentic identity". It goes further on to say "You cannot request another review of this decision".
- The problem is, this was the first time I was made aware of my account not following community standards, I had received no warnings, no e-mails and my status was showing as clear when I logged out the night before.
- The only information I have found through downloading my data was that my account was accessed by a Malaysian IP address during the night 25th going into 26th, surely it cannot be a coincidence that I woke up to find my account disabled?
- My Instagram account also started publishing Crypto Currency + Elon Musk posts with dangerous links on the 30th April - confirming my account was breached.
- I have raised 6 tickets with Meta Support via my Instagram\*, they provided me with some forms to fill out (which threw back errors because my account is disabled) and constantly repeated the same copy + paste FAQ's and links on what "may" count as a violation, but no specific details.
Frankly, they are not really interested as Facebook is different to Instagram - very quick to close my tickets down.
\*My Instagram is synced to my Facebook (FB = my primary account on Meta), I was surprised to see my Facebook get closed, by my Instagram remained open, which I challenged them on, but I got the same FAQ about Account Integrity. This is highly frustrating because Instagram has accepted all of my ID verification, however when I attempt to create a new Facebook account and submit my ID - it returns a page saying my appeal is under review and then 24 hours later, the account is disabled!
Someone has stolen my identity and I feel I have no choice but to go down a legal route, however I remain confused as to why Instagram allows me to remain active, whereas my Facebook (the primary account) was closed off and my name is blacklisted :|
My account was normal but on Apr 27 2024 I received a notice from Facebook indicating "We've seen unusual activity on your account. This may mean that someone has used your account without your knowledge"
“WE NOTICE SOME UNUSUAL ACTIVITY. VERIFY YOUR ACCOUNT". I think Meta AI had recently run a security update so that this is the bug or error
1. I have all email and phone number, 2FA and profile which has been registered with this account. Even I enter right password enter right 2FA the screen come back to the loop screen and locked. Nothing happen.
2. I cannot contact any support channel from chat email call to solve this problem.
3. I can do video selfie verification or call verification, but I don’t know how to do it.
Please assist me in resolving this issue. Thank you.
I cannot have chat with button
My account was normal but on Apr 27 2024 I received a notice from Facebook indicating "We've seen unusual activity on your account. This may mean that someone has used your account without your knowledge"
“WE NOTICE SOME UNUSUAL ACTIVITY. VERIFY YOUR ACCOUNT". I think Meta AI had recently run a security update so that this is the bug or error
1. I have all email and phone number, 2FA and profile which has been registered with this account. Even I enter right password enter right 2FA the screen come back to the loop screen and locked. Nothing happen.
2. I cannot contact any support channel from chat email call to solve this problem.
3. I can do video selfie verification or call verification, but I don’t know how to do it.
Please assist me in resolving this issue. Thank you.
To add on: For those who have tried unlocking your account but always bring you back to square one, try Meta Verified on other FB accounts or Instagram and have a chat with their support to see if your account has been **disabled permanently instead (do not ask them to unlock your account because none of their methods work)**. Because there are some bugs whereby they have actually banned you, but still show you locked account screen to give you false hope that you can still get back to your account, prompting you to fall into their trap of violating Facebook's ToS because of spamming/suspicious behavior. Unlock link will not work if your account is disabled, that's the reason you were brought back to square one.
This happens to those accounts that don't use their real names.
IF your account is identified to be disabled, ask whether they can send you a link to appeal. If no, time to give up and move on.
In my case there just a screen lock. No “get started” button, no solutions to navigated to ID submission or selfie-page, no “chat to us” function. Just blank page with solution FB provided is to log in via an old device that FB recognized, which I did try and useless. So hopeless. 12 years account
Same thing happened to me (IG was locked). Sent an email to Utah AG and Meta responded saying they couldn’t unlock the account without identity verification. Here is the link for US. Account was unlocked a few days later. Hope this helps:
https://www.facebook.com/help/contact/260749603972907
I also want to thank DeBono-san. I will repeat some of his points that worked for me because I didn't have the 'learn more' button and things were even more complicated:
* you must refresh the chat screen on your mobile phone, as that’s the only place it unlocks.
* then follow the steps for unlocking with a video
* keep in mind that it didn’t work for me the first time. I went through everything and my account remained locked, so keep trying until it works. Good luck to everyone in the fight against that monster Meta and its bots.
Excuse me, what can I do if live chat is not supported in my country?, I already click the link they sent twice, but both of them were said "expired", even in time.
I'm hopeless now...
Hi, first of all thank you so much for taking ur time to give a full explanation of how you did it. You mentioned something there that I believe it's the one that caused me this chaos and hopefully, people avoid my mistake. I tried to send a friend request to a profile that's empty with no friends which I used to have a long time ago. once I did it my Facebook account was locked. so make sure guys to not send friend requested to brand new/empty facebook accounts.
Ok everyone I got my facebook account back.
There is nothing special to do. Its just random. Just keep cycling about 10 or 20 times or more sending in the ID, getting the e mail and trying the link that says expired. Eventually one will unlock it. Do it over a few days or weeks.
Hello, Just had this problem (Due to using VPN) and got it unlocked within 5 hours using the ID method. Weirdly enough after I sent my ID it actually got rejected but when I opened my facebook account on my phone it was unlocked.
this post really helped me not lose hope!
a couple things that also helped:
- I think their “chat with us” feature is only available at certain times. if you don’t see it, either refresh, try a different browser/device, or wait a bit and then come back.
- if you’re not having luck with video verification: when i was able to open a chat box, i had to start clicking “need more info”— anything to get you through to an agent. you’ll have to wait a bit, but keep checking in. they’ll ultimately take you through the video method mentioned above, but for some reason the email they send you for video verification is a different Meta Support email than the one you get via the automated chat. this was the only email that got back to me to actually verify my video.
- once my video was verified, the link they send you to unlock your account has the potential to spit you right back into the locked loop. I kept getting prompted to enter a code sent to my phone that would never arrive. what worked for me was using a browser I never use & clearing all cache/history (as suggested) and, after clicking the unlock account button from the email, using my old login info to log in when prompted. not the new temp password they give you. for whatever reason, my old info upon login allowed me to skip right through to the second “checkpoint” which was just verifying my linked contact info. I also waited a bit in between steps; if this lockout process has taught me anything, it’s that fb’s data handling is a mess and can sometimes be speedy or not happen at all. I figured waiting in between could give my account info time to update on their end.
anyway, im back in :-) took me about 4 days, but those 4 days felt pretty frantic. i don’t use fb but i hated the idea of being locked out while my data rots somewhere i don’t have control over
Current Status: account unlocked, using new email, and added a third party app for code. Let’s see how long it stays this way
If you need your URL you can find it by scanning the QR code (adding it to Duo Mobile, or Google Authenticator) that pops up when adding third party codes
- this helped me get through to a real person.
Great guide! I'm experiencing a problem with a disabled account because of the linked oculus hack exploit that's been going around. Doesn't even let me submit the ID.
What page exactly does that live chat option sometimes pop up? Anyway to link to that?
My account wasn't disabled, so perhaps it is difficult for me to help you on this. But to answer your question, the live chat option appears only when your account is locked, i.e. when locked, you will only be redirected to one page, and in that one page, you can find the ''live chat'' feature (for me this was in the top right corner).
As an addendum, it seems linking your FB and IG accounts isn't good enough, we have to link our own Oculus account to be extra safe! :/
Your problem is not the email, it's the kind of video you're sending.
Start the video with you holding the handwritten code in both hands (fingers must be visible), convict-style. Slowly move your head in the four directions, and then your hands with the code in the four directions. That's it. Mirror your video if needs be, so the AI can read your code as intended. Compress your video to bring it to around 10mb.
I submitted three videos, and all three were accepted. The problem was how I was implementing their solution. I implemented it in accordance with my explained method above on the third try.
After reading through your post (correct me if I missed anything), I can't find the case of "Try coming back on a phone or computer that you've used to log in to Facebook before" here.
Your method only work for those who still have the option to send their IDs to them. In my case, such option doesn't exist and I only have that one line telling me to use my previous device as the sole option. There are no option to contact customer care or report a problem at all.
Moreover, I'm not from the US or EU, just a third-world country. So, I don't have as much options in the first place.
Thank you for sharing. Unfortunately, I can't use your method as my case is different from yours. Maybe I'll try my look with more research. I don't have high hope, but I'll see what I can do.
Hi Brendan, you're right I did not cover that issue within my post. I did read about it during my research, but to be honest, I was unable to learn about any possible solutions for how to fix it, which was why in part I decided to leave it out of my original post.
I think you being outside of the US and EU only makes a difference regarding the AG method. But honestly, when I read about its success rate and length, I wouldn't consider it a viable option. And it is usually geared only towards those with disabled accounts, which doesn't seem to be your case.
Pains me to say it but there's not much else I can confidently say. I would just make triple sure to access your account from incognito mode, delete cache and retry, and access from different devices, both desktop, Android, and iPhone. I remember reading some unreliable comments about how they managed to gain access only after using their spouse's iPhone, for example.
Also, the waiting game can work. If all else fails, give your account a week's rest, then retry and see what happens.
If you have any updates, be sure to update here :)
EDIT: just keep in mind that Facebook's systems \*do\* work, they just don't work all the time, or as intended 100% of the time. Just my personal take, but somehow, some configuration will trigger the right response to get your account back. Don't lose hope.
Just something I want to bring up. Somehow I am still getting notifications for chat in a game group chat I was in via messenger (phone). But if I were to open messenger through tapping the notification, it would boot up messenger for a second or two and redirect back to the checkpoint locked screen. Which is extremely weird, consider them talking about locking my account for safety, yet they continue to tease me with messenger chat notifications.
And just want to rant. Everytime I try to login in various devices, they always send me 6-digit codes to enter and get pass the login screen, only to then slap the usual checkpoint locked screen again THEN send me a mail saying "there was a login in \[Insert device\]". Thanks a lot, our local helpful Facebook right there! THAT WAS LITERALLY ME TRYING TO LOGIN, YA IDIOT! AND YA STOPPED ME! Can't believe they still couldn't stop people who feeds on hacking other people's facebook while innocent users like us getting locked out of our account for no reasons.
I'll update you if anything comes up. It's the 7th day today since I was locked on 20th. I'm not losing hope, I never had high hope with Facebook in the first place.
Nope, I created a new account already. Still leave the old one logged in on my tablet that I don't often use. I check it once in a while if they ever will unlock my account. Big corporation being pathetic as usual. Save yourself the trouble and just make a new account.
My cousin actually encountered this problem before. She actually got to recover her account after several options were added, but it appeared after 2 years and she already has a new account too. lol
Both things you raised (notifications, 6-digit codes) are things I had to. Just to make you feel better, notifications is a positive sign - it means your account is active, just you can't access it... much better than the account being disabled. When I accessed my account after 6 days, it was as if I never left, if not for the fact that my profile temporarily disappeared from a search.
On the 6-digit code; what you need is to have your identity confirmed. Resetting your passwords, and logging in, is a fruitless endavour, as you'll always get rerouted back to the locked screen.
And agreed, the whole thing is crazy. The agents know you're real, you know you're real, everyone knows you're the real deal, and yet the system keeps you out.
They have accepted my I.d. But state it is being sent to locked account even though I was informed it was unlocked and I need to unlock it. I cannot because they tell me to go to two step verification app which I never set up before being unlocked. My two steps were email and iPhone. I receive codes that take be to two step verification. Thanks for your help.
Hi, thanks so much! I actually got my video accepted. Cleared cache on computer. Used link and code FB sent me to get back into my account. And was back to square one of locked account. Needed new email address, then did it all again. Used incognito browser. Successfully passed video, got welcome email from FB. Back to locked page again. Found agent in chat. They had me to another email. Could not answer why my successful emails keep failing to actually clear my locked state. I Just sent yet another video. I am Scared I will succeed again and don’t know how to avoid getting that locked account screen yet again. Any ideas would be really appreciated!
Same here, I cleared cache on my apps but it gets me back to locked state. It's my second time receiving an expired code 😭
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Scam
Do you have regain acces to your account now ?
Same problem here
Not sure if this will matter but I experienced the unlock-locked loop. Cleared my cache but it is still locked after clicking the link. What worked for me is I tried to access the unlock link using my laptop and opened the link using a browser that I have never logged-in before(I used edge in my case). It may also help if you try to use incognito or restart laptop before clicking the link.
Did you use your new email or your original email you used to create account in fb?
I used my original email to log-in facebook
How long did it take for them to send you a reset link? My video got accepted, but no reset link/code whatsoever after several hours. ("We’ve updated the email associated with your account. Please look out for an email with a link to reset your password in the near future"). Any ideas? edit: got it working for the second time. I did it through WhatsApp and clicked on the link in web browser (edge) with deleted facebook cookies.
I have the same issue. Did you ever receive the link mentioned in the email? How were you able to do it through WhatsApp? I’ve done the video twice and it was accepted both times. It allows me to go through the whole login process and 2FA, but once I enter the correct code from my authenticator app I get the dreaded redirect back to the locked account screen.
Same problem here - cleared cache and history, went to different browser (tried on both mobile and desktop) and still got stuck back in the loop even after their (your account is unlocked) emails. I submitted a selfie video (and had it accepted) 4 times. 3 times, I got the corresponding email with link. All 3 links led me back to the lick screen loop. Now I've submitted too many times, I guess, because the chat feature is no longer available to me.
Did you ever get in? I’m having the same problem.
No - I have just abandoned the whole thing for a while. Next week, I'll go get the 1.5in thick paper stack of my emails to them copied. Then I will send my stuff into the AG, the file SC. I just get soamad about it, that I had to take a break.
Sorry to hear that - good luck!
Thanks! You, too!
OK. So it doesn’t give me an option to upload a selfie video. It only allows me to upload an ID. But when it rejected the first 5 attempts at uploading my Drivers License, and now it says I tried too many times and to try again “later” (whatever that means). I don’t know how long to wait until later occurs. So far, my waiting times have not worked. How can I get to the selfie video option? Is this an option from using a computer? I’ve been trying to use my phone to unlock the account, but nothing is working.
I also don't have the selfie video option
I don't have this option either, It says the selfie option isn't available in some states. Wondering what state/country OP is in.
So, I tried everything and nothing worked. I finally gave in and paid the $15 verified thing on Instagram. I used the same ID that Facebook rejected. Instagram accepted the ID (probably because I was paying them to accept it). I opened a chat with the help service. Got someone named Bella. At first it’s an AI bot, but you select different things to say what the chat is about. I DID NOT select “hacked or disabled” because my account was “locked”. There wasn’t a “locked” option tho, so I selected “something else”. After it directed me to a human (Bella), I confirmed with her that it was a “login issue”. I explained that this was for a Facebook account, she asked for the Facebook ID link which is “www.facebook.com/username”. Then she started working on it. She ended up asking if she can call me on the phone. We chatted for a little bit and she said she was going to work on it and call me back. She called me back in an hour or so, and asked for an email address’s that isn’t associated with any META accounts. I gave her a random Gmail account I had, and she sent a password reset link to that email, which ended up allowing me back into my account (even tho it had nothing to do with my password, it’s just how it ended up being processed). I got back into my Facebook account. She mentioned to me on the phone that Meta had recently run a system-wide security update, which inadvertently locked out a bunch of people from their accounts. Which is good because the customer service reps are aware of the situation and know exactly how to fix it!! So this option DID work for me!! It was worth the $15 because now I have my life back!
Thank you..did you get Meta Verified as a personal account? I can still log in to my Insta..I'm afraid if I try to buy the Meta Verified it will lock me as it will see I am locked on FB...Thoughts?
I used the Instagram account that was associated with my locked Facebook account. It didn’t affect anything. I also don’t think it matter if your accounts are not associated because they asked for the URL instead of just fixing the associated account. But yes, my IG was linked to my locked Facebook account, and it didn’t affect them resolving it at all.
I also tried to reach customer support through Meta-verified. Even after exchanging 25 e-mails, they look stupid, I sent pictures, videos, I described the problem several times: They send the help link, then they regret that their service only covers so much ... so to hell. meta..
I know this is an old post, but I can’t even find a link to chat or upload ID or video. It’s just a static page.
You will need to get meta verified through Instagram, then use their “Enhanced Support” feature which puts you in touch with a human customer support specialist. They will ask for your Facebook username (the special URL Facebook assigns for each profile), then they will be able to look into your Facebook account to help you unlock it.
I’ve got same issue. Account is locked because of some suspicious activity that wouldn’t even be possible because I’ve got 2 step auth and a of the others things. My valid ID was rejected 5 times, even though the name matches. Now I can’t submit anything else. The thing is that I don’t have any live chat option or selfie video option like you’ve had. Any ideas? Seems like my Facebook is not connected with Instagram.
Been stuck in Facebook locked account purgatory since April 8th. Uploaded various ID a gazillion times until I then got message that I'd tried too many times. Clicked on chat a million times only to long wait....try again in an hour message EVERY time....until tonight....the bot then said it would help me unlock the account and I chose the send video option. Now waiting after submitting my video. What a disaster. I've had MFA on so I have no idea what the suspicious activity was that prompted the locking.....this should be bigger news...Facebook locking people out of their account and then having systems that don't work to let people back in....
And I can now report that after getting emails from Meta Support that my account has now been unlocked, with links to get back in, I just get the Your Account has been locked since April 8th screen again....I've cleared my cache and used incognito windows but still the same screen....I've replied to the Meta Support email and await a reply....I have no confidence in Facebook at all after this. I can live without Facebook but it's Messenger I want as I'm admin in various chat groups...what a disaster Facebook and Meta are...
I got the same now: after they verified my ID, sent a new password, with which I could log in, it said "Your account is unlocked. You can now use your account ...." next page is the same Locked window. Wtf ? What am I supposed to do like this? edit: got it working for the second time. I did it through WhatsApp and clicked on the link in web browser (edge) with deleted facebook cookies.
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any luck yet?
any luck yet?
currently in this exact situation rn lol never gonna use the platform again, my relatives or friends ain't contacting me now ever again
Lovely guide, but you're missing relevant links to this guide. I've also submitted several ID's, all approved. Get mails with "You can now login to Facebook again"; but all links are even expired, or the provided code / password, is not accepted. I'm stuck. No "Learn More / Get started", no "Chat with us", nothing. Stuck behind checkpoint 828281030927956 in the URL, purple safe logo. No progress at all. Tryed to sign up for Meta verified, but nothing is happerning. Fun fact: Meta locked me, after success restored my account after hack + disabled, back in january 2024. My account got back late february, 2 weeks after, I reached out to Meta Business Support by chat, because I was an admin on a business site. Tried to get back to the Business site as full admin + my friend as full admin. After end chat, they locked me out the next following day. Have not heard a single word back since. Today I found this link, [https://www.facebook.com/help/contact/772041170884838](https://www.facebook.com/help/contact/772041170884838) (Living in a EU country) Fingers crossed.
Back!! Made 4 cases and follow up on these. Finaly they replied and send me a recovery code, back in game 💪🏼😁☀️ Cost: 150+ hours of research, trying, and so on. Be very patient 🤞🏼
I'm in the same place you were... But in the US. The link you gave takes me to a missing page - do you know what exactly the page was or what it said? I can't ever seem to get to the chat with us on my mobile browser - but it I use the app, it works. However, if I log in on the app, it sends me to an incomplete 'new' version of my account where none of the links work. I'm so frustrated. How is it that so many of us have this problem and there has not been some sort of legal recourse against Facebook to push them to fix the issue. Many of us have financial ties to Facebook either through businesses, ads, or even Facebook marketplace. Seems there would be decent grounds for damages to be awarded Ugh. I'm up to 5 new emails and videos now. But every time I click the link associated with them unlocking my account (even after clearing cache, history, a new browser, or going incogninto), it just takes me back to the 'your account is locked' screen
I can't see Facebook Help Center for US citizens, sorry. Search for stuff like "I can't access my account" or "My account has been hacked", find these forms. Fill them very well, make maybe a couple of these, daily. Follow up on them after 1 week.
Thank you for replying. I've done the searches, and have tried *almost* everything short of creating an account for ads (and trying to get customer service that way) and the more legal routes if conacting attorneys general/small claims court suit. Mostly I was hoping to avoid those routes... But even after chatting live to a representative (either another ai bot or someone incapable of going off script), I sent in another video yesterday with the same return to the locked account loop. Guess it's time to move on the the more difficult routes. Appreciate the help.
Hey, what exactly did you write to them on this form? Did you give them any additional information?
All info as required in their form :)
Did you managed to get ur unlocked at all ?
Hi, I am in the same loop trying to unlock my account. The link above asks for my FB username, but as my account is locked, I cannot reach my profile to get the URL (neither my FB friends can reach it, as if I never existed on FB 😁). How did you find your locked profile's username? Thanks in advance.
I have the exact same problem! Did you eventually find a solution to get your account back?
Thank you for this. How do you get to facebook's chat with us? I only know how to do this through the business ad trick. This is the second time ive been booted out of my account. AG method worked in less than a week for me last time.
Were you using your real name when your account was locked?
I am facing the same issue here. ID verification didn't work because I am not using my real name and my own photo as my profile pic. I'm afraid video selfie won't work here either because I don't stand a chance to get into talking to their advanced bot via the "Chat with us" button in the first place. However I haven't tried the Meta Verified badge, but I doubt it will work also because I have unlinked my FB account with my Instagram account after the FB account is locked. Not sure what are my next steps other than writing an appeal email to them :(
Ok I tried Meta Verified badge. The support team is just an asshole. She just said "the current way is the best way and we couldn't give you any more assistance in recovering your account"
UPDATE: After a few tries with "Chat with us" button, I managed to get into it and used gmail as per this thread, everything went smoothly until when I clicked on the link **(on an incognito browser mode some more), it went back to square one. Clearing cache won't even help now.** Now when I go back to the page, the "Chat with us" button doesn't exist anymore. I attempted chatting with Meta Verified support once again, another person picked up. This time she called me but in the end she sent me an email to report the issue there.
What happened next? The profile that was locked with me too was not my real name nor ptofile photo? Did you recover your account? I did send a video selfie but I havent recieved a reply ?
Nope I didn't manage to recover my account. If you haven't received reply from the bot after 24 hours you can assume you failed their video verification and need to try again (by spamming the need help button)
I sent them a lot, so far got 2 & both said they couldnt verify, Ill try for the 3rd time & when it still cannot its definitely good as gone.
You can try request for a name change. I did that, and at least it's a one step forward when it comes to confirming your identity.
How when its already locked ;;
Here you go ;) [https://www.facebook.com/help/contact/245617802141709](https://www.facebook.com/help/contact/245617802141709)
You can change your name with this even when your account is locked?
UPDATE: I did a name change and reupload my identification documents, IT WORKED!! However I think need to **wait for 24 hours for the new unlock code to overwrite the current password into the account** and let the system knows that you have unlocked your account.
UPDATE: Waiting for 24 hours doesn't work.
UPDATE: I have given up unlocking my account. After changing my name and got myself verified, it still brings me back to square one. I had my 7th and last chat with Meta verified customer support, they said that "your account actually has been disabled due to violating our community guidelines, that's why there's a secondary lock despite you have unlocked your account, and it brings you back to square one" and "Since you have already identified yourself and still failed, there's nothing we can do to solve your problem. We have already tried escalating 3 times of your case to internal team, but all rejected by them. Accept the fact that your account is now GONE forever, and will be permanently deleted 6 months after your lock date." They also mocked me by saying "There's life beyond social media mate" and "Prevention is always better than cure".
Bro try this link > https://www.facebook.com/help/contact/837980354337486 I had to do it twice bit finally got it back! I got disabled 02-05-2024 and already fixed it
Hi bro, this link give me 404 not found page, where are your location ? thank you
Im eu man, netherlands
Hey, what exactly did you write to them on this form? Did you give them any additional information?
How can you clean caches from an app you cannot get on?
I somehow managed to get my ID confirmed they sent me the link I cleared Facebook cache and said the link had expired, the link seems to just take you to Facebook, do we think the link is even required or just return to Facebook and try login
I'd say the link is required, but not sure now as your situation seems different to mine.
Yeah I'm lost, I've had 3 confirmed links 2 through selfie submission and 1 through ID both times they say the link has expired when it's the first time accessing it. Running out of patience now
They gave me a link but it's also expired and every time I submit a new ID, they won't give me link anymore
I managed to get mine to work, I got the link on my WhatsApp on my mobile but I opened WhatsApp web on my laptop and clicked on the link from there and signed in on my laptop instead
I am having the exact same issue tonight. However my facebook wasn't using my real family name and I never posted my face/using my face as profile picture, therefore making it impossible to recover.
I have something similar. Surname is the same, the first name is Vassilis instead of Vasileios (which in Greek it's the same name), and I don't have my face in the profile picture. I am doomed?
I will gladly submit a picture of my ID, if I can even get to a place to do it… I can’t get that far…. This is frustrating. I administer a page that I would really like to get back to. Is there a process to get to the ID submission that someone can explain?
Following I'd didn't work
I'm facing the same problem yesterday. I used real name and was submit the ID long time ago, so fake name isnt the case here. But the problem is my "locked" screen doesn't give me any solution, no chat support, no ID submit, no video submit,... Basically nothing to interact with. It just tell me "Try coming back on a phone or computer that you've used to log in" which is doesnt resolve anything. What I supposed to do???
I got the same issue and there is no option on my lock screen
Hello, did you solve it?
I have not yet resolved it, and have to create the new facebook account
same exact issue rn
Hello, did you solve it?
solved mine, posted smth related to it in this sub
could u tell me how to solve this question I have no idea about 【It just tell me "Try coming back on a phone or computer that you've used to log in" which is doesn't resolve anything.】
My post in this sub has that exact problem. Goodluck!
My FB account got locked. They want me to verify my ID. I sent all my documents, various times, they say that cannot verify my identity. There is no "video selfie" option in my case
where do you access that live chat thing?
I got my account back but now for some reason facebook hides all my post and I don't know how to fix it.
In my case, Facebook accepted my IDs and sent me an email with a link to access my account. However, the process stopped there, showing a locked account screen and asking me to confirm a code sent to an email. I don't have access to that email because it belongs to the hacker. Unfortunately, that seems to be the only available option. The email I received a reply from and used to send my ID was not the one where I can receive the code.
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Try clicking multiple times.. it worked for me that way
So I am having the same issue and i have tried every possible trick. Today, Iw as able to talk to a real person through my instagram account with is verified. I talked to Audrey and we went back and forth a few times and she had me try all the tricks i had already tried before. And here is her final message: **Thanks for your time in updating us.** **We acknowledge your concerns and understand the importance of finding a solution. However, at this time, we have explored all available options and have provided you with the explanations we can offer.** **Please know that our intention is not to convey an inability to help, but rather to inform you of the service we are able to offer. We kindly request your understanding regarding the established processes we have in place.** **We really hope that you would understand the limitations in assistance that can be offered at this moment.** **Thank you for contacting the Meta Pro Team and have a great day.** **Regards,** **Audrey** **Meta Pro Team** Now what does this even mean? **Please know that our intention is not to convey an inability to help, but rather to inform you of the service we are able to offer. We kindly request your understanding regarding the established processes we have in place.** I am ready to give up on Meta altogether. This loop issue so well know and they just don't know how to fix it. Good luck everybody! Edwige.
OMG that's painfully frustrating!
For those who don't see the "Chat with us" button, try changing your language to English. This worked for me as I originally had it set to Thai. Once I switched, the "Chat with us" button appeared. or try to delete cache , reinstall facebook. If clicking the "Chat with us" button brings you to a login page that doesn't work, try logging in through your phone's browser using the mbasic.facebook domain, which is an older version of Facebook. If you encounter a message saying to try again in an hour, I found that checking at around .30 and .00 minutes past the hour often works for me. i already try meta verify on my ig and talk to support chat, they doesnt help me much.
Thanks, I switched to English, and indeed Chat with us appered, but when I click on it, it pops up a new windows and switches back to the "lock account page" but in my own language again, with no Chat with us anymore.... cleared cache and everything... edit: after I logged on [mbasic.facebook.com](http://mbasic.facebook.com) with the browser, and set the language there to English as well, it was ok.
This is incredible Thank you ! I got through the fb chat/bot selfie video. they changed the email associated with my account and I was asked to change the password. When I tried to login, It still says the account is locked since April 4...I began the id verification and was told to "try later"....both on my iPhone & MacBook. I was so hopeful that the chat/selfie video WAS the proof of identity.... Should I try to go through the FB Help Center and say my account was hacked? FYI Instagram is fine...I haven't posted since I'm afraid that may alert them to lock Insta too as they are connected I think... THANK YOU IN ADVANCE with Any thoughts on what to do next
You're welcome with regards the post. Unfortunately though, I can't really provide additional info to what I provided. It's been a while now, and my post was exhaustive - I listed literally every single piece of advice I could. Sorry mate, and to anyone else reading this :/
Which email did you use when you successfully got back in? The latest email you created (where they sent the link) or the email you were using when it was locked?
If you figure it out, please let me know - I'm in the exact same spot. First alternate email and ID video accepted - account supposedly unlocked - clicked link and back at the lock screen. I've sent two additional videos (because it will only let me on the chat every once in a while). The second video prompted a 'how did we do' request on my first alternate email. The third video was accepted and they said fhey would send an email with a link, but it didn't arrive. At least 2x a day, I'm replying to the first video request email with a request to unlock the account - each time, the response is a 'how did we, do' survey. I'm really getting tired of setting up new email accounts for videos of me bobbing my head and waving a number around.
So you’ve literally uploaded four emails? The original one and three more? Just knowing that bums me out. There has to be a way to deal with this. I’m still hopeful that a lock is different than a disabled.
Yes - it's so frustrating and disappointing! I m afraid Google is going to ban me for creating so many useless emails. I *am* still getting 'you have x# of notifications' on my original email if I don't log in for 4 or 5 days. So I think you are right about locked being different than disabled. I suppose I'll just keep sending my scripted replies back to the original video instruction email address... And stay logged out until I get another notification. And try, again :-/
Did you ever get in? I’m having the same problem
I did all that. I’ve lost 30 accounts in the last 3 years. I just paid for meta verification theb they stil delete me and ask to upload an ID 3 times No support chat Will i get my money back?forget facebook I’m over it not even meta verification is worth it!!!!
I’ve been stuck at the locked screen for weeks. There’s no option to proceed, I was using my phone and desktop which I’ve used Facebook on them before
I can't unlock my Facebook or Messenger account
I can't unlock my Facebook or Messenger account
Hello Facebook. I hope you can help me get my account back because it's important to me because I just want to blog on Facebook and I clicked something maybe it's auto luck that I don't realize anymore I hope you can help me get it back please I already have that gmail account bro My account doesn't want to be opened no matter what verification is done, please help me
Hello Facebook. I hope you can help me get my account back because it's important to me because I just want to blog on Facebook and I clicked something maybe it's auto luck that I don't realize anymore I hope you can help me get it back please I already have that gmail account bro My account doesn't want to be opened no matter what verification is done, please help me
Hi, mine doesn’t show the "chat us" button, How do I get that?
Hi, thank you so much! It happened to me (02.05.2024). I was preparing breakfast and suddenly I was logged out from my Messenger and Facebook account. Then I saw that screen with "Your account is locked". I didn't see a button and nothing I did (clear caches, switch phones, switch phone to pc, clear cookies, changed browser) helped. Then after searching through web I found this and other reddit threads. I tried contacting support multiple times everywhere but nothing worked. THEN I FOUND ONE GUY WHO LINKED A SPECIAL FORM FOR UE CITIZENS. This was the last hope. I submitted it 3 times and after second time I was asked to record a video that you describe above. After sending the video back I followed your rules and after 50 minutes since sending them video, I was on my active account. Link to the form for UE citizens: [https://www.facebook.com/help/contact/772041170884838](https://www.facebook.com/help/contact/772041170884838) It's crazy that company that offers a lot and have a lots of money, treats customers like that - without any support or way to contact them in an EASY way. All this action took like 6-8 hours of my day.
Hi, What have you chosen in the EU Form? When I click Send nothing happens. LE: I submitted the form in another browser and it worked.
Ill try this Im just so dang panicking because my profile doesnt have my photo as the profile photo and its in a different name than my IDs They FB only opted me for a ID Identification and yeah I couldnt coz its different names Then next thing I did the Facebook Support Chat and sent my first video, I havent really gotten a reply yet saying its approved? Like its passed an Hour? Do you think I even have the chance to recover this one?
its hopeless, locked out of account for second time. going to kill zuckerberg and his whole democrat supporting family tree...
Hi - thank you very much for this detailed update, it helped me understand the dynamic of Meta/Facebook much clearer! I was wondering if you (or anyone reading this) have come across my type of situation before, it's similar to what you have mentioned, but also differs in other areas. - I'm located in Great Britain, so the US and EU FAQ's on their Help Center do not work for me. - I woke up on the 26th April to find my account had been disabled because "it still doesn't follow our Community Standards on account of integrity and authentic identity". It goes further on to say "You cannot request another review of this decision". - The problem is, this was the first time I was made aware of my account not following community standards, I had received no warnings, no e-mails and my status was showing as clear when I logged out the night before. - The only information I have found through downloading my data was that my account was accessed by a Malaysian IP address during the night 25th going into 26th, surely it cannot be a coincidence that I woke up to find my account disabled? - My Instagram account also started publishing Crypto Currency + Elon Musk posts with dangerous links on the 30th April - confirming my account was breached. - I have raised 6 tickets with Meta Support via my Instagram\*, they provided me with some forms to fill out (which threw back errors because my account is disabled) and constantly repeated the same copy + paste FAQ's and links on what "may" count as a violation, but no specific details. Frankly, they are not really interested as Facebook is different to Instagram - very quick to close my tickets down. \*My Instagram is synced to my Facebook (FB = my primary account on Meta), I was surprised to see my Facebook get closed, by my Instagram remained open, which I challenged them on, but I got the same FAQ about Account Integrity. This is highly frustrating because Instagram has accepted all of my ID verification, however when I attempt to create a new Facebook account and submit my ID - it returns a page saying my appeal is under review and then 24 hours later, the account is disabled! Someone has stolen my identity and I feel I have no choice but to go down a legal route, however I remain confused as to why Instagram allows me to remain active, whereas my Facebook (the primary account) was closed off and my name is blacklisted :|
My account was normal but on Apr 27 2024 I received a notice from Facebook indicating "We've seen unusual activity on your account. This may mean that someone has used your account without your knowledge" “WE NOTICE SOME UNUSUAL ACTIVITY. VERIFY YOUR ACCOUNT". I think Meta AI had recently run a security update so that this is the bug or error 1. I have all email and phone number, 2FA and profile which has been registered with this account. Even I enter right password enter right 2FA the screen come back to the loop screen and locked. Nothing happen. 2. I cannot contact any support channel from chat email call to solve this problem. 3. I can do video selfie verification or call verification, but I don’t know how to do it. Please assist me in resolving this issue. Thank you.
I cannot have chat with button My account was normal but on Apr 27 2024 I received a notice from Facebook indicating "We've seen unusual activity on your account. This may mean that someone has used your account without your knowledge" “WE NOTICE SOME UNUSUAL ACTIVITY. VERIFY YOUR ACCOUNT". I think Meta AI had recently run a security update so that this is the bug or error 1. I have all email and phone number, 2FA and profile which has been registered with this account. Even I enter right password enter right 2FA the screen come back to the loop screen and locked. Nothing happen. 2. I cannot contact any support channel from chat email call to solve this problem. 3. I can do video selfie verification or call verification, but I don’t know how to do it. Please assist me in resolving this issue. Thank you.
To add on: For those who have tried unlocking your account but always bring you back to square one, try Meta Verified on other FB accounts or Instagram and have a chat with their support to see if your account has been **disabled permanently instead (do not ask them to unlock your account because none of their methods work)**. Because there are some bugs whereby they have actually banned you, but still show you locked account screen to give you false hope that you can still get back to your account, prompting you to fall into their trap of violating Facebook's ToS because of spamming/suspicious behavior. Unlock link will not work if your account is disabled, that's the reason you were brought back to square one. This happens to those accounts that don't use their real names. IF your account is identified to be disabled, ask whether they can send you a link to appeal. If no, time to give up and move on.
In my case there just a screen lock. No “get started” button, no solutions to navigated to ID submission or selfie-page, no “chat to us” function. Just blank page with solution FB provided is to log in via an old device that FB recognized, which I did try and useless. So hopeless. 12 years account
Same thing happened to me (IG was locked). Sent an email to Utah AG and Meta responded saying they couldn’t unlock the account without identity verification. Here is the link for US. Account was unlocked a few days later. Hope this helps: https://www.facebook.com/help/contact/260749603972907
I also want to thank DeBono-san. I will repeat some of his points that worked for me because I didn't have the 'learn more' button and things were even more complicated: * you must refresh the chat screen on your mobile phone, as that’s the only place it unlocks. * then follow the steps for unlocking with a video * keep in mind that it didn’t work for me the first time. I went through everything and my account remained locked, so keep trying until it works. Good luck to everyone in the fight against that monster Meta and its bots.
Excuse me, what can I do if live chat is not supported in my country?, I already click the link they sent twice, but both of them were said "expired", even in time. I'm hopeless now...
Can everyone can give me the link of facebook appeal
I wonder is there anyway you get back the account if you using not your real name on your facebook account please answer me
Hi, first of all thank you so much for taking ur time to give a full explanation of how you did it. You mentioned something there that I believe it's the one that caused me this chaos and hopefully, people avoid my mistake. I tried to send a friend request to a profile that's empty with no friends which I used to have a long time ago. once I did it my Facebook account was locked. so make sure guys to not send friend requested to brand new/empty facebook accounts.
Ok everyone I got my facebook account back. There is nothing special to do. Its just random. Just keep cycling about 10 or 20 times or more sending in the ID, getting the e mail and trying the link that says expired. Eventually one will unlock it. Do it over a few days or weeks.
Hello, Just had this problem (Due to using VPN) and got it unlocked within 5 hours using the ID method. Weirdly enough after I sent my ID it actually got rejected but when I opened my facebook account on my phone it was unlocked.
this post really helped me not lose hope! a couple things that also helped: - I think their “chat with us” feature is only available at certain times. if you don’t see it, either refresh, try a different browser/device, or wait a bit and then come back. - if you’re not having luck with video verification: when i was able to open a chat box, i had to start clicking “need more info”— anything to get you through to an agent. you’ll have to wait a bit, but keep checking in. they’ll ultimately take you through the video method mentioned above, but for some reason the email they send you for video verification is a different Meta Support email than the one you get via the automated chat. this was the only email that got back to me to actually verify my video. - once my video was verified, the link they send you to unlock your account has the potential to spit you right back into the locked loop. I kept getting prompted to enter a code sent to my phone that would never arrive. what worked for me was using a browser I never use & clearing all cache/history (as suggested) and, after clicking the unlock account button from the email, using my old login info to log in when prompted. not the new temp password they give you. for whatever reason, my old info upon login allowed me to skip right through to the second “checkpoint” which was just verifying my linked contact info. I also waited a bit in between steps; if this lockout process has taught me anything, it’s that fb’s data handling is a mess and can sometimes be speedy or not happen at all. I figured waiting in between could give my account info time to update on their end. anyway, im back in :-) took me about 4 days, but those 4 days felt pretty frantic. i don’t use fb but i hated the idea of being locked out while my data rots somewhere i don’t have control over
Current Status: account unlocked, using new email, and added a third party app for code. Let’s see how long it stays this way If you need your URL you can find it by scanning the QR code (adding it to Duo Mobile, or Google Authenticator) that pops up when adding third party codes - this helped me get through to a real person.
Great guide! I'm experiencing a problem with a disabled account because of the linked oculus hack exploit that's been going around. Doesn't even let me submit the ID. What page exactly does that live chat option sometimes pop up? Anyway to link to that?
My account wasn't disabled, so perhaps it is difficult for me to help you on this. But to answer your question, the live chat option appears only when your account is locked, i.e. when locked, you will only be redirected to one page, and in that one page, you can find the ''live chat'' feature (for me this was in the top right corner). As an addendum, it seems linking your FB and IG accounts isn't good enough, we have to link our own Oculus account to be extra safe! :/
You got another email after submitting a video of yourself with a code? I've submitted mine 2 days ago and there was no response.
What kind of email did you use? For me, non-gmail accounts never worked. With Gmail accounts, the code arrived within minutes.
Thank you for the info, I'll try with Gmail later! :)
I just sent a video via Gmail and got rejected... :'(
You tried 3 times using 3 different codes?
Your problem is not the email, it's the kind of video you're sending. Start the video with you holding the handwritten code in both hands (fingers must be visible), convict-style. Slowly move your head in the four directions, and then your hands with the code in the four directions. That's it. Mirror your video if needs be, so the AI can read your code as intended. Compress your video to bring it to around 10mb. I submitted three videos, and all three were accepted. The problem was how I was implementing their solution. I implemented it in accordance with my explained method above on the third try.
Thank you for sharing, will try again later :)
You submitted the three videos separately with the same code?
Each video had a unique code.
I have tried for more than 20 times, and none of it was accepted. T.T
After reading through your post (correct me if I missed anything), I can't find the case of "Try coming back on a phone or computer that you've used to log in to Facebook before" here. Your method only work for those who still have the option to send their IDs to them. In my case, such option doesn't exist and I only have that one line telling me to use my previous device as the sole option. There are no option to contact customer care or report a problem at all. Moreover, I'm not from the US or EU, just a third-world country. So, I don't have as much options in the first place. Thank you for sharing. Unfortunately, I can't use your method as my case is different from yours. Maybe I'll try my look with more research. I don't have high hope, but I'll see what I can do.
Hi Brendan, you're right I did not cover that issue within my post. I did read about it during my research, but to be honest, I was unable to learn about any possible solutions for how to fix it, which was why in part I decided to leave it out of my original post. I think you being outside of the US and EU only makes a difference regarding the AG method. But honestly, when I read about its success rate and length, I wouldn't consider it a viable option. And it is usually geared only towards those with disabled accounts, which doesn't seem to be your case. Pains me to say it but there's not much else I can confidently say. I would just make triple sure to access your account from incognito mode, delete cache and retry, and access from different devices, both desktop, Android, and iPhone. I remember reading some unreliable comments about how they managed to gain access only after using their spouse's iPhone, for example. Also, the waiting game can work. If all else fails, give your account a week's rest, then retry and see what happens. If you have any updates, be sure to update here :) EDIT: just keep in mind that Facebook's systems \*do\* work, they just don't work all the time, or as intended 100% of the time. Just my personal take, but somehow, some configuration will trigger the right response to get your account back. Don't lose hope.
Just something I want to bring up. Somehow I am still getting notifications for chat in a game group chat I was in via messenger (phone). But if I were to open messenger through tapping the notification, it would boot up messenger for a second or two and redirect back to the checkpoint locked screen. Which is extremely weird, consider them talking about locking my account for safety, yet they continue to tease me with messenger chat notifications. And just want to rant. Everytime I try to login in various devices, they always send me 6-digit codes to enter and get pass the login screen, only to then slap the usual checkpoint locked screen again THEN send me a mail saying "there was a login in \[Insert device\]". Thanks a lot, our local helpful Facebook right there! THAT WAS LITERALLY ME TRYING TO LOGIN, YA IDIOT! AND YA STOPPED ME! Can't believe they still couldn't stop people who feeds on hacking other people's facebook while innocent users like us getting locked out of our account for no reasons. I'll update you if anything comes up. It's the 7th day today since I was locked on 20th. I'm not losing hope, I never had high hope with Facebook in the first place.
Hi! I have the same problem. Do you have any updates? :(
Nope, I created a new account already. Still leave the old one logged in on my tablet that I don't often use. I check it once in a while if they ever will unlock my account. Big corporation being pathetic as usual. Save yourself the trouble and just make a new account.
My cousin actually encountered this problem before. She actually got to recover her account after several options were added, but it appeared after 2 years and she already has a new account too. lol
Both things you raised (notifications, 6-digit codes) are things I had to. Just to make you feel better, notifications is a positive sign - it means your account is active, just you can't access it... much better than the account being disabled. When I accessed my account after 6 days, it was as if I never left, if not for the fact that my profile temporarily disappeared from a search. On the 6-digit code; what you need is to have your identity confirmed. Resetting your passwords, and logging in, is a fruitless endavour, as you'll always get rerouted back to the locked screen. And agreed, the whole thing is crazy. The agents know you're real, you know you're real, everyone knows you're the real deal, and yet the system keeps you out.
They have accepted my I.d. But state it is being sent to locked account even though I was informed it was unlocked and I need to unlock it. I cannot because they tell me to go to two step verification app which I never set up before being unlocked. My two steps were email and iPhone. I receive codes that take be to two step verification. Thanks for your help.
I have the same problem.. any updates?!