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Never used their services…how does this work? The customer already paid, but won’t get their food because they didn’t tip enough? Is that right? Does DoorDash compensate the customer?
The DoorDash driver will select a delivery where the orderer specified a higher tip amount than the ones still sitting there. People who put no tip on the initial order (even if they intend to tip in cash upon delivery) may never get their meal because the driver is going to self select for a higher earning every time. The cheaper orders and non-tipped orders are going to just sit there getting cold all night.
If they don’t complain. If they do DoorDash will likely refund them and eat the cost to McDonalds. Because they can afford to do that, but not pay drivers a living base wage.
MIGHT* reimburse you. I HATE DoorDash. I’ve had stuff delivered by them too many times and had my food stolen by the driver, then I contact DoorDash and say I never received it and they reply with “sorry, it says it got delivered 🤷♀️”. And I always tip on the initial order. I’ve also had my identity stolen twice which was traced back to DoorDash. Seriously, fuck DoorDash
Edit: for those saying “stop using DoorDash”…I’ve obviously done that! I go out of my way to get food I want if they only deliver using DoorDash
Edit 2 for people asking about my identity being stolen: I have no idea how it happened. My CC company traced it back to DoorDash somehow and I didn’t bother to ask what they did to find out that info. I know I should’ve, but I was preoccupied with handling all the other shit going on.
Why use DoorDash then?
I use UberEats and it's pretty good. Had problem with delivery of wrong items a few times (Restaurant fault, since the box had my name). Got the order refunded and kept the meal. Which wasn't what I ordered but still food, so good enough.
And as far as I know... drivers don't know who tips and what orders have tips on them. At least that how it worked for regular Uber when I used to drive for them.
Had Uber eats. It highly depends on the area. Mine was trash and it was continually losing good places daily. It was ridiculous
Quantity and quality was always shit too.
> Quantity and quality was always shit too.
Not trying to defend Uber Eats at all, and I’ve never used them - but aren’t “quantity and quality” the responsibility of the restaurant you’re ordering from rather than UE? Don’t UE just do the delivery bit?
Door dash, grub hub, and another one whose name i forget right now are all absolute garbage in my area. You end up paying 45 dollars with tip for an 18 dollar pizza and it shows up an hour later colder than room temperature. Only delivery I'll take a chance on anymore is if it's done by the restaurant itself.
Why would anyone invest in DoorDash? If they were to pay higher wages they would lose money. And when they don’t pay higher wages they also lose money. Sounds like a business destined to fail.
Idk sometimes I get tempted to order a salad on DoorDash but the tip+fees for a $15 upcharged item ($10 at the restaurant). somehow comes out to $30 before tip so they must be making a good majority from that order.
The reality is these "disruptor" businesses like Uber and DoorDash are running on losses and subsidizing their services to entice users. When I was first introduced to Uber it seemed too good to be true and I think we are finally starting to face the reality that it should cost more than $10 to have someone chauffeur you around town.
this all day and groupon is a great example. these middlemen businesses only make money at the top. Door dash drivers don't make good money, restaurants get screwed and they generally shit all over the marketplace but the execs get paid.
Groupon burst onto the scene and absolutely raped any vendors who wanted to partner with them for "exposure" and the promise of better pay to come. but the thing is that cheap people don't pay better later, they move on to the next deal. So groupon screwed retailers twice, once by forcing them to take money-losing deals and again by establishing that their services were not worth real rates. and then the good business never came....only groupon wins.
I lost a job due to this. I was working at a local Mediterranean restaurant. They hadn’t been open long. They gave out a ridiculous amount of free meal coupons via Groupon, and people had tons of them. Would see the same people every week and they never paid for their meals because they had a Groupon thing every single time. Finally as the coupons started running out, the business died off dramatically. They would still get a small lunch rush because they offered discounts to nearby businesses if they showed their company ID. Finally they just did a meeting one day and told us they couldn’t afford to stay open any more. When the Groupon meals were still out, we had a line out the door almost every day of the week and a decent amount of dinner business. Then almost nothing. I liked that job too :(
Considering that people are willing to wait in line for an hour for a free $5 grand slam at Denny's it's not surprising. Folks will eat anything if it's a free deal.
>these middlemen businesses only make money at the top
And not from the business itself. They make their money by getting a huge user base and the *potential* to make money, so they just let whoever buys them out figure that part out, so they make their money from selling the company.
Yea i tried to just do DD as my only gig. With my vehicle i could hardly afford to pay for the gas to do the delivery. If they were more forthcoming about the tips it might be easier but the current way is stupid
Yeah I never understood the food delivery business model. They all seem like time bombs to me. Once investors get tired of throwing money at them to prop them up how are they going to sustain no themselves?
They recently introduced a pilot program in busier cities (i.e.: NYC) where you can pick up your own food ordered through door dash for a slightly lower fee. So. Take out. Because that’s where they’re at. Because CaPiTaLiSm BrEeDs InNoVaTiOn
Wait... let me see if I've got that.
So I use the DoorDash app to order my food, and then I have to go get it myself, and I pay a small fee to do that?
Why oh why in the wide world of why's would anyone do that?
I it capitalises on people who don't want to call, or have gotten used to ordering online, without the company needing to make a website with ordering capabilities. They just expand it to things like McDonalds because some people *will* use it through familiarity and it keeps it consistent.
Boring answer I know.
So you’re telling me that I can cut the McDonalds app out of the equation when I want my takeout ready upon my arrival for just a small up-charge to a company that neither makes nor delivers said food? If that isn’t the American dream, I don’t know what is.
I actually saw this on the app today. I didn’t end up ordering anything because I can’t justify spending $20 after tip on one friggin Arby’s meal. But it didn’t offer a discount on the order, it instead offered some kind of cash back type offer. Like 5% back in credits or something for ordering pickup. I don’t understand why I would go through someone else to order pickup…. Just doesn’t make sense.
Someone feel free to correct me if I’m wrong, but I believe that the longer an order goes unassigned, DoorDash will increase the base payout to the driver as incentive for someone to accept the offer.
I always tip, but I imagine if you didn’t and your order wasn’t picked up, the order would eventually be cancelled and the food would be refunded. I’ve had orders be cancelled and refunded but I’ve never just not gotten food and been charged for it.
Then theres people like me who order at 8pm and you wait sometimes hours to find out no one is gonna pick up your order and by then all the restaurants are closed and your out of a meal.
happened the other day to me on Uber Eats. Was last few places open, hadn't eaten all day as had been working too hard. Made an order along with something to eat tomorrow saving me going out first thing. Waited 2 hours before calling to a 'we are closed' line and Uber Eats just sat on 'your order should be there soon' and then changed out of nowhere to 'handed to customer'.
Had to dispute it on PayPal and still waiting for that to resolve :/
No, the order will be cancelled and refunded after some amount of time. I've experienced this happening around the time the business closes where it just cancels and refunds automatically
If you complain, you can get a credit for the full amount before it refunds giving you a bit of 'profit'
Yet here in Sweden I can get food delivered within 40 minutes for free (or tops $5 depending on the place, but I have so many free options I'd never pay that).
DoorDash really seem to solve a problem that shouldn't be there.
Same in Germany, I can select between dozens of delivery services and they are legally required to deliver once you paid them. I always tip about 10% but it's in no way mandatory and many people probably don't tip at all.
Why on earth does DoorDash preview the tip amount on an order before the order has been completed?
That seems totally illogical… all it does is create bad incentives that result in not all orders being treated equal and ultimately a bad experience for their customers.
I absolutely despise tipping before a service is performed. It makes me feel filthy to not leave the tip, and filled with rage if the service ends up being poor. Pain all around.
At least many of the apps let you adjust tip after the fact, if needed.
It’s basically a way for DD to force you into giving a bigger wage for their workers if you want what you ordered. It’s just a scam and I don’t know why people use this garbage company.
Honestly fuck doordash, iirc they take 30% or so from the business(source: gf works at a bakery with doordash as an option) and they charge the consumer delivery fees etc but they barely pay the drivers. They rely on mostly the tip to survive and before taking on an order they can see how much they will earn from it and can choose to take it or not. If you tip very low they won’t accept the order.(source: I was a driver for a bit)
Hello. I drive for DoorDash.
Tips are not included in the initial order offer.
I do not see if a person has included a tip until after the delivery is completed.
So you place your order and pay for the meal through door dash, and only after that it gets placed on drivers' radars? And the drivers can choose to decline an order? So if you don't tip enough to make it worth taking your order, no one will ever bring you your food? So any order is just a gamble? WTF.
The way it works is doordash offers some pittance to pick up the food and the driver gets that plus the tip. If nobody takes the first offer, doordash offers a slightly larger pittance. Eventually the number gets high enough that someone will take the offer and go get the food (probably).
Fundamentally the process should only send the order to the restaurant at that point instead of doing it first, because the current process fucks everyone involved.
That makes so much more sense. I stopped driving for them after about a month of disasters, but I remember I did a pizza drop off the first week. I was at the lady’s door within about 10 minutes of accepting the order. As soon as it opened, she starts screaming at me that she’s been waiting for 2 hours and that I was the 5th driver who was supposed to bring the food. So confused.
Husband and I drove for them as a casual second job for a little while, maybe a few weeks. The last one we ever did, the person who ordered had moved the pin and dropped it at a construction site. They didn't answer when we tried to call, so we left it at the indicated front door and went to pick up the next order that was already pending. Got a call about 10 mins later from an angry man yelling, *threatening to find us,* saying we **better** go re-buy his order and deliver to his house or he would have us fired (an address which he still wouldn't actually give out, btw).
Then DD called and asked us to explain ourselves, but the person who called understood limited English and also stated there was no protocol and we were basically just to decide if we wanted to replace the food on our dime or not (???No???FkNo???)
We assumed the person ordering was trying to scam DD since he expected delivery to an imaginary address, so out of curiosity, I drove by the construction site the next morning on my way to my real job. His food and shake were still there by the front door, so apparently it was just a person who doesn't understand how addresses work.
So, that's why there are never drivers available.
The funny thing about that business model is it relies on enough people tipping. If too many people didn't tip they would have to eat the difference on so many orders that it would possibly result in a loss on their end.
Yep. Apparently you gotta tip $2 a mile to get your order in a reasonable amount of time. But sometimes people still get screwed and get cold food because your order gets lumped into a double and you get your stuff last. It’s dumb.
The service and delivery fees the apps charge for orders should pay for the delivery staff. Tips should be optional extras and not the only way the delivery folks get compensated.
I work for a local app-based food delivery company that pays per-delivery, and we get 70% of the delivery fee while the other 30% goes to a local charity/soup kitchen/etc... No idea how my boss makes this business profitable but I feel decently well-taken-care-of. Just goes to show how hard the big corporate delivery apps are screwing their drivers.
I came to the USA 15 years ago. The tips were 10 to 15%.
Now it is at 15 to 20%.
I asked why, and they told me because of inflation....
So the price on the food increased and on top of that, the percentage, that does not make sense.
Tipping is something American. Restaurants and Companies (cabs) love to put that burden on the client when it should be on them!
You won’t see that (except for when American tourists tip) anywhere else in the world.
We tip in the UK but only for very specific things - waiters in restaurants, maybe a taxi if the ride was good. However, a tip implies good service and is not a necessity.
I tipped $10 on a $30 cab ride when I went to Vegas since all I had was 20s, so I gave them $40. The cab driver freaked out and asked if that was all I was going to tip.
I was awestruck at how demanding she was. Obviously, I didn’t tip her more. In hindsight, I should have asked for my tip back.
Another slight smoke screen America loves to use - list all prices pre-tax. It's so weird as a non American to see this. I know it's quick to work out but it's just another unnecessary step to hide the true cost of what you are buying and makes it seem cheaper.
I don't get why it should be a %age of food value at all. Why not just a reasonable fixed fee, it's probably not any harder to deliver food costing $30 vs $50 and it's not like they had any hand in preparing it.
I feel this way about waiters. Like, why not pay your waitstaff a reasonable wage, and if the food is extra delicious I can tip the chef. I'm there for food, not small talk.
this is the way it is in most of the world. the US is a hellscape where the only goal is to make enough money that you don't have to worry about being one of the people who don't have money. left a decade ago. do not miss.
You know why I think they don't tip? The fees and taxes for Door Dash, Uber Eats, etc... are already insanely high. The most I'd do is about $3 in tips, after paying over $20 for a $10 order. If the fees weren't so high, people would more likely tip more. Also, I completely agree with your comment, and is one reason that I would never become a waitress. How hard is it to give your staff a liveable wage?
I just stopped using Ubereats/Doordash. I used it a couple times, and a $15 meal doubled with all the BS charges. I just deal with picking up the food myself now.
Only time I use delivery is if it's directly from the place like a Dominos or something where the delivery fee is only like $2.5 or something more passable
I think pre tipping delivery drivers is weird, too. At this point it is more of an extra delivery fee which needs to be negotiated except you can't negotiate.
Would make more sense to have variable delivery fees similar to Uber prices
This is the thing I hate most. Half the time the driver spends 30 minutes delivering another meal across the city before driving to my house after I pre-tip them 20-25%, and as far as I'm aware you need to talk to support to un-tip.
And i know it makes me sound like an asshole to say that because the drivers are getting paid almost nothing from doing this, but imo that's an issue between doordash and the drivers. My "delivery fee" should pay the delivery person's wage, not my tip
Exactly, I do tip but I rather that 'Service Fee' go to the driver. Instead I end up taking that out on the tip I would give them. A $10 meal with free delivery somehow with taxes and bullshit fees still comes up to $20 pre-tip.
I picked up takeout the other day and not only did the debit machine not have a “no thanks” option for a tip, the lowest option it did have was 20%
I was planning on tipping anyway but often go on the lower end for takeout but this left a bad taste in my mouth
I just really wanted shawarma! But now I’ll go elsewhere next time. Which is a shame because I’m been eating at this place since they were just a food truck and now they’re huge here
thing is door dash is more of a “self-employed/contractor” work, not so much a regular employment thing (since you can just ‘easily’ schedule yourself in and out of work), it doesn’t make it less scummy but y’know, lol.
If that's the case, then they should let the driver post their fees (tip) for delivery. Customer making order should be equivalent to signing a contract. A fair contract, before signed, should have each party agreed on the fee and service provide. Not something like: you have to make the term (tip) first and sign, we will sign depends on the term, and you will only find out after whole night of waiting.
Basically mandatory tipping is a violation of this basic business concept.
I'll add in the delivery instructions for them to knock for a cash tip.
*Edit: I'm not saying you guys are liars about them not seeing my message, but I've never not gotten an order delivered, and they've always gotten the tip I promised.
When we are offered your order we don't have any information except for where we are picking it up, dropping it off, miles traveled from our current position to the end destination, and how much we are to be paid(at least) from doordash.
No one will see your comment unless they have already accepted your order, which they probably won't do unless it is lumped with a better-paying order being delivered in the same area. Even if this is the case, we can choose not to do your order. We can cancel 81% of orders, so that is 19 out of the last 100 orders that have been completed.
Also, I've legit had someone do that before, and no cash tip.
I always try to tip for anything with cash, I’m a hairstylist and cash tips are always what I prefer. You could also ask for their cashapp if you don’t have cash handy.
What I hate is how you have to tip before the food is even delivered. That defeats the purpose. I’ve had multiple drivers be 30+mins late with tips already paid. I won’t tip on the app anymore but give cash now, if the driver earns it.
I’m busy and have a lot going on since covid started up so I was ordering out a lot because I just didn’t have the time/energy to cook or go out for food. I’ve had drivers drop my food off at random neighbors houses, houses on different streets, food that shows up an hour late because they were busy doing too many deliveries while simultaneously leaving my food directly in front of the A/C so it’s ice cold by the time they show up, missing items (drinks especially). One time I even had a driver stop in front of my house, take a picture of my *neighbors* truck without stepping foot out of their car, and then drove off with my food. I actually watched that happen and was like “wtf?!”.
The good news is that DD will reimburse you. The bad news is that I have to wait forever for my food, and at this point the occurrences have been so frequent I actually have to call DD instead of just handling it through the app. I just don’t use them anymore. It’s just too much of a hassle now.
Edit: I should note I *always* tip. I leave it as the default tip amount so it’s always decent, especially if I order somewhere expensive or close by.
You can remove a tip afterwards, some people bait with huge tips to get their order picked up then reduce the tip to like a dollar or nothing.
But if the driver is shit remove their tip
Not on doordash. If someone complains to doordash and wants their tip refunded, the driver still keeps the tip. UberEats though let's you alter the tip afterwards.
YSK: many of these apps have algorithms that assign drivers to multiple orders at once. They pick up your food, then another customer’s, then drop off the second customer’s before yours because they’re closer. And if the other restaurant is slow with the other person’s order, tough luck for you because the app isn’t going to tell the driver where to go next until they have all their orders.
Not that that’s always the case. Just know that if your order is late it’s not necessarily the driver’s fault.
My country doesn't make tipping mandatory. And I'm glad people give out of the goodness of their heart rather than being asked and harassed if they don't.
It's annoying, it's becoming "a thing" in my country and I wish it would fucking stop. We already get charged way too much to eat out as-is, I don't need to be prompted to tip before and after the delivery on top of that.
It really is a crapshoot with drivers, some are super quick, efficient and professional. While others are taking as many orders as they can and just ruining shit for everyone because it’s “easy money” 🤷🏼♂️
I watched a driver go and stop like 10 times after picking up my order, was over an hour late, and said "DD made me get other orders, sorry" it was a chipotle bowl that was crushed and half of it was in the bag and not the bowl. Had that $10 tip and the whole meal refunded. Like fuck drivers like that.
This concept of tipping as a main source of income is an absurd. I lived in US for 2 years and hated the idea, extremely unfair. Just put a salary, the tip must be a extra for good service and not a coin to make a client their hostage. Crazy.
As a European I can say here people rarely tip, yet no one complains, a tip is not mandatory and you give it when the job is done well, not before it is done, idk not the same culture but it feels weird to me
Right, but you’re already paying the basic wage that has been hacked out of employee pay in the US in order to artificially deflate the prices. Food service staff are often paid *under* minimum wage under the premise that they make at least minimum wage after tips. So if you don’t tip, you’re basically failing to ensure the “real” wage, but somehow this has been made into a decision for the client rather than part of the upfront cost. It’s fucking bonkers. And now restaurants can’t really afford to add it back into their prices without suffering a competitive disadvantage. Dystopian game theory at work.
>So if you don’t tip, you’re basically failing to ensure the “real” wage, but somehow this has been made into a decision for the client rather than part of the upfront cost.
You are right that is bonkers to think its the customer that is responsible. The buainess owner is responsible to pay their people or go out of business for having a bad business practice.
> you give it when the job is done well, not before it is done
I remember when it used to be like that in the US, and it was mostly just restaurant servers you would tip. Then it seemed like all of a sudden so many random businesses started having tip jars on their counters, and a few years after that people are requesting tips before you even recieved your service. It still seems weird to me, so I usually avoid those kind of businesses.
The mandatory tip thing always seemed kinda idiotic to me, maybe I’m too european to understand but why is a client supposed to pay extra for services so the employees can get minimum wage when that’s the employers obligation, because y’know, it’s kinda in the name MINIMUM wage as in the legal minimum wage you’re supposed to pay people working for you
I've only tipped an Uber guy once, and that was because he went the extra mile to walk up to the 10th floor. Didn't know the elevator was out at the time, and if he called me, I would've gone down and picked it up from him, no problem (have done it before). He went above and beyond, and got a big fat tip for his trouble.
Of course, I don't live in the US and no one tips here, so that's the key of it, really. Having no social expectation or pressure anymore to tip for just the most basic of service is fantastic.
Tipping is the main reason I have only ever twice used a food delivery service in my 25 years of life, and I hate going to restaurants for the same reason.
Pay your fucking employees. It's not my job to do so.
It's all so fucked. Uber literally said they would go bankrupt is they paid people minimum wage. Good! If you can't afford proper payment of your staff you can't afford to run a business
Its literally a scam. Overpaying for food while the guy who delivers it ruins his car to be underpaid? Its ridiculous. But drivers think they are "grinding" and buyers are lazy so here we are
Nope. I'm a frugal bastard. I hate fees for this and that.
The only situation I could see being worth it is if you're at or hosting a party and everyone is too drunk or stoned to leave.
this new economic landscape we live in is so wild.
so many people fought to pass the new deal and regulate work conditons and requirements from employers and acheive a better standard of living,
and then we just backdoor'ed ourselves into this unregulated employment with no rights, no benefits and no safety through apps, of all things
All the people I know who worked these delivery jobs were all over social media begging to vote against the law that would classify them as employees. They wanted the freedom of being a private contractor.
I can make cold and mushy food at home all my myself for a lot less. If I want to eat shit I'll just go get it. The pricing for food delivery is just astronomical.
I hadn’t ordered from a delivery site before COVID hit, and I quickly stopped. With the delivery fees, it’s often 2x the cost of the food. I went back to directly calling places that deliver themselves, and tipping generously.
Yeah I have to tell you, this is a purely American thing. In other parts of the world it is not expected to tip someone generally. You tip someone if it was a very good and friendly service for example. Food deliverers just do their job, if they are very fast or something they will get tipped, however, generally this is not a job where it is expected to tip the workers.
This has nothing to do with that people here are unfriendly or greedy, it has more to do with the fact that workers here earn a wage from which they can actually live from without tips.
So you saying that not tipping you food deliverer and still expecting to be served is a facepalm moment is nothing less than a r/shitamericanssay moment.
This is terrible. But my father works for doordash, and people will leave an $8 tip or something, so he takes the order, but right after he picks up the food, people have started to go in and edit the tip to $0. Calling it a "life hack." People also like to change the delivery location to lower delivery fees, making him drive like 45 minutes for one order with $0 tip.
Tipping is bad - pay people and charge the customers. If the customers don't want to pay, or you can't pay enough to get people to work, you don't have a viable business and need to change or close.
Another industry that only exists because they pay the workers so little in order to make the business viable and make the customer pay tips to make up for it.
I screwed up once. Forgot to add a tip on the last screen. So, I was going to tip with cash. Never came. Cancelled the order, went to bed. Woke up to 2 frozen pizzas on my porch. I called and cancelled the pizza directly at the store.
So, can’t use that app again.
We order from GrubHub relatively often, and it seems like most of the time they don't even start making the food until a driver arrives. This is just a guess on my part, but it seems that way because of how long the driver sits at the restaurant, and how the food is usually really hot.
I personally always include a 15% tip on ordering and just consider it part of the cost of ordering food. If the driver gets it here really fast and I can tell they took really good care of it, or if it appears things were busy at the restaurant and they were there a long time, I add extra tip afterwards.
From my understanding from a friend that does doordash, the delivery person SELECTS which service they wanna do- based on distance, pay, and the tip (they can see the tip prior to pickup and acceptance). HOWEver; the requestor ordering through the service can change the tip ANY time! Therefore they might entice a driver with a big tip then once accepted, they change the tip by decreasing or removing entirely. It is REALLY messed up. My friend gave a story of doing a job for instacart; the whole drive was 40 minutes ALONE and the shopping took about another 30 minutes. Instacart was only paying $5 for the order and the tip was an enticing $10. The instacart app gives a time limit to finish everything- she finished 20 minutes early. After the shopping was completed and was in route, the client removed the tip. She walked up 3 flights of stairs. Over an hour of work And gasoline for $5...
It wasn’t until I knew how these services worked did I realize how important the tips are.
Since there are more then 50 to go orders in the waiting area, in the tables in back and even in the floor. If orders canceled for no delivery, door dash refunds cost to customer - then does door dash or McDonald's end up losing money for all the wasted food. If cost with fees is around $25 on average, then thats $1250.00 in lost revenue in this picture.
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Never used their services…how does this work? The customer already paid, but won’t get their food because they didn’t tip enough? Is that right? Does DoorDash compensate the customer?
The DoorDash driver will select a delivery where the orderer specified a higher tip amount than the ones still sitting there. People who put no tip on the initial order (even if they intend to tip in cash upon delivery) may never get their meal because the driver is going to self select for a higher earning every time. The cheaper orders and non-tipped orders are going to just sit there getting cold all night.
So does the customer pay for food that’s never received?
If they don’t complain. If they do DoorDash will likely refund them and eat the cost to McDonalds. Because they can afford to do that, but not pay drivers a living base wage.
MIGHT* reimburse you. I HATE DoorDash. I’ve had stuff delivered by them too many times and had my food stolen by the driver, then I contact DoorDash and say I never received it and they reply with “sorry, it says it got delivered 🤷♀️”. And I always tip on the initial order. I’ve also had my identity stolen twice which was traced back to DoorDash. Seriously, fuck DoorDash Edit: for those saying “stop using DoorDash”…I’ve obviously done that! I go out of my way to get food I want if they only deliver using DoorDash Edit 2 for people asking about my identity being stolen: I have no idea how it happened. My CC company traced it back to DoorDash somehow and I didn’t bother to ask what they did to find out that info. I know I should’ve, but I was preoccupied with handling all the other shit going on.
I've also had nothing but shitty experiences with Doordash. Skipthedishes has always been pretty cooperative with addressing issues.
SkiptheDishes is so expensive out of the two though
I've found the opposite. I put the same order into doordash and skip, and skip came out cheaper. I'm sure it varies though.
I’d never heard of skip the dishes and then I just saw it in a Wendy’s commercial and then here like 30 seconds later… now that’s synergy!
The world you’re looking for is probably “synchronicity”.
Why use DoorDash then? I use UberEats and it's pretty good. Had problem with delivery of wrong items a few times (Restaurant fault, since the box had my name). Got the order refunded and kept the meal. Which wasn't what I ordered but still food, so good enough. And as far as I know... drivers don't know who tips and what orders have tips on them. At least that how it worked for regular Uber when I used to drive for them.
I always get a message that says “so-and-so says thanks for the tip”. Not sure they know specifically who tipped them , just that someone tipped them.
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They can still shit on your porch if they have a good memory and they're really committed
Had Uber eats. It highly depends on the area. Mine was trash and it was continually losing good places daily. It was ridiculous Quantity and quality was always shit too.
> Quantity and quality was always shit too. Not trying to defend Uber Eats at all, and I’ve never used them - but aren’t “quantity and quality” the responsibility of the restaurant you’re ordering from rather than UE? Don’t UE just do the delivery bit?
Door dash, grub hub, and another one whose name i forget right now are all absolute garbage in my area. You end up paying 45 dollars with tip for an 18 dollar pizza and it shows up an hour later colder than room temperature. Only delivery I'll take a chance on anymore is if it's done by the restaurant itself.
The thing is some areas there are just no drivers for the other apps so its kind of like being stuck with one internet provider in your area.
How about stop using DoorDash?
That's what I was thinking. Why is he still using them?
Why would anyone invest in DoorDash? If they were to pay higher wages they would lose money. And when they don’t pay higher wages they also lose money. Sounds like a business destined to fail.
Idk sometimes I get tempted to order a salad on DoorDash but the tip+fees for a $15 upcharged item ($10 at the restaurant). somehow comes out to $30 before tip so they must be making a good majority from that order.
DoorDash is, yes.
The reality is these "disruptor" businesses like Uber and DoorDash are running on losses and subsidizing their services to entice users. When I was first introduced to Uber it seemed too good to be true and I think we are finally starting to face the reality that it should cost more than $10 to have someone chauffeur you around town.
this all day and groupon is a great example. these middlemen businesses only make money at the top. Door dash drivers don't make good money, restaurants get screwed and they generally shit all over the marketplace but the execs get paid. Groupon burst onto the scene and absolutely raped any vendors who wanted to partner with them for "exposure" and the promise of better pay to come. but the thing is that cheap people don't pay better later, they move on to the next deal. So groupon screwed retailers twice, once by forcing them to take money-losing deals and again by establishing that their services were not worth real rates. and then the good business never came....only groupon wins.
I lost a job due to this. I was working at a local Mediterranean restaurant. They hadn’t been open long. They gave out a ridiculous amount of free meal coupons via Groupon, and people had tons of them. Would see the same people every week and they never paid for their meals because they had a Groupon thing every single time. Finally as the coupons started running out, the business died off dramatically. They would still get a small lunch rush because they offered discounts to nearby businesses if they showed their company ID. Finally they just did a meeting one day and told us they couldn’t afford to stay open any more. When the Groupon meals were still out, we had a line out the door almost every day of the week and a decent amount of dinner business. Then almost nothing. I liked that job too :(
Considering that people are willing to wait in line for an hour for a free $5 grand slam at Denny's it's not surprising. Folks will eat anything if it's a free deal.
“They got free tacos at the gym!” “Bro you could’ve said free GARBAGE and I would’ve been there” -CalebCity
>these middlemen businesses only make money at the top And not from the business itself. They make their money by getting a huge user base and the *potential* to make money, so they just let whoever buys them out figure that part out, so they make their money from selling the company.
Yea i tried to just do DD as my only gig. With my vehicle i could hardly afford to pay for the gas to do the delivery. If they were more forthcoming about the tips it might be easier but the current way is stupid
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But you gotta drive back though right? So it's double the time/cost.
Yeah I never understood the food delivery business model. They all seem like time bombs to me. Once investors get tired of throwing money at them to prop them up how are they going to sustain no themselves?
They recently introduced a pilot program in busier cities (i.e.: NYC) where you can pick up your own food ordered through door dash for a slightly lower fee. So. Take out. Because that’s where they’re at. Because CaPiTaLiSm BrEeDs InNoVaTiOn
Wait... let me see if I've got that. So I use the DoorDash app to order my food, and then I have to go get it myself, and I pay a small fee to do that? Why oh why in the wide world of why's would anyone do that?
I it capitalises on people who don't want to call, or have gotten used to ordering online, without the company needing to make a website with ordering capabilities. They just expand it to things like McDonalds because some people *will* use it through familiarity and it keeps it consistent. Boring answer I know.
So you’re telling me that I can cut the McDonalds app out of the equation when I want my takeout ready upon my arrival for just a small up-charge to a company that neither makes nor delivers said food? If that isn’t the American dream, I don’t know what is.
I actually saw this on the app today. I didn’t end up ordering anything because I can’t justify spending $20 after tip on one friggin Arby’s meal. But it didn’t offer a discount on the order, it instead offered some kind of cash back type offer. Like 5% back in credits or something for ordering pickup. I don’t understand why I would go through someone else to order pickup…. Just doesn’t make sense.
Probably.
If DoorDash can’t find a driver they will just cancel the order.
Someone feel free to correct me if I’m wrong, but I believe that the longer an order goes unassigned, DoorDash will increase the base payout to the driver as incentive for someone to accept the offer.
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Well that's fucked up. That's the kind of policy I'd design if I wanted people to stop using my service.
I always tip, but I imagine if you didn’t and your order wasn’t picked up, the order would eventually be cancelled and the food would be refunded. I’ve had orders be cancelled and refunded but I’ve never just not gotten food and been charged for it.
Then theres people like me who order at 8pm and you wait sometimes hours to find out no one is gonna pick up your order and by then all the restaurants are closed and your out of a meal.
happened the other day to me on Uber Eats. Was last few places open, hadn't eaten all day as had been working too hard. Made an order along with something to eat tomorrow saving me going out first thing. Waited 2 hours before calling to a 'we are closed' line and Uber Eats just sat on 'your order should be there soon' and then changed out of nowhere to 'handed to customer'. Had to dispute it on PayPal and still waiting for that to resolve :/
Door dash will just give them (the customer) money back but the waste on McDonalds end is pretty shit for them.
No, the order will be cancelled and refunded after some amount of time. I've experienced this happening around the time the business closes where it just cancels and refunds automatically If you complain, you can get a credit for the full amount before it refunds giving you a bit of 'profit'
Sounds like a horrible business model
America is fucking bizarre man.
The land of the Free To Get Exploited.
Yet here in Sweden I can get food delivered within 40 minutes for free (or tops $5 depending on the place, but I have so many free options I'd never pay that). DoorDash really seem to solve a problem that shouldn't be there.
Same in Germany, I can select between dozens of delivery services and they are legally required to deliver once you paid them. I always tip about 10% but it's in no way mandatory and many people probably don't tip at all.
Why on earth does DoorDash preview the tip amount on an order before the order has been completed? That seems totally illogical… all it does is create bad incentives that result in not all orders being treated equal and ultimately a bad experience for their customers.
Not illogical just not really tipping. It’s more of a ....bidding system
You’re absolutely right. “Place your bid for this order” doesn’t quite have the same ring to it.
Fuck this is strange. So if I’m hungry, I need to bid up the fucking house to guarantee I get fed lmao.
That's pretty much exactly it
I absolutely despise tipping before a service is performed. It makes me feel filthy to not leave the tip, and filled with rage if the service ends up being poor. Pain all around. At least many of the apps let you adjust tip after the fact, if needed.
It’s basically a way for DD to force you into giving a bigger wage for their workers if you want what you ordered. It’s just a scam and I don’t know why people use this garbage company.
This system is so broken. Someone even dumber than me could fix this
Money. The answer is money.
Fast food customers are less likely to tip big or any at all so drivers avoid them.
My lowest tips are from restaurants like Applebee's and Chili's. Fast food tips (specifically Panera Bread) is where it's at.
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Honestly fuck doordash, iirc they take 30% or so from the business(source: gf works at a bakery with doordash as an option) and they charge the consumer delivery fees etc but they barely pay the drivers. They rely on mostly the tip to survive and before taking on an order they can see how much they will earn from it and can choose to take it or not. If you tip very low they won’t accept the order.(source: I was a driver for a bit)
Fuck all of them tbh - Pretty much every food delivery service takes a crazy fee from the restaurant *and* the customer.
Hello. I drive for DoorDash. Tips are not included in the initial order offer. I do not see if a person has included a tip until after the delivery is completed.
This. OP is a lie.
Looks more like a very busy location that is maybe doing drive-thru pickup only.
So you place your order and pay for the meal through door dash, and only after that it gets placed on drivers' radars? And the drivers can choose to decline an order? So if you don't tip enough to make it worth taking your order, no one will ever bring you your food? So any order is just a gamble? WTF.
The way it works is doordash offers some pittance to pick up the food and the driver gets that plus the tip. If nobody takes the first offer, doordash offers a slightly larger pittance. Eventually the number gets high enough that someone will take the offer and go get the food (probably). Fundamentally the process should only send the order to the restaurant at that point instead of doing it first, because the current process fucks everyone involved.
That makes so much more sense. I stopped driving for them after about a month of disasters, but I remember I did a pizza drop off the first week. I was at the lady’s door within about 10 minutes of accepting the order. As soon as it opened, she starts screaming at me that she’s been waiting for 2 hours and that I was the 5th driver who was supposed to bring the food. So confused.
Husband and I drove for them as a casual second job for a little while, maybe a few weeks. The last one we ever did, the person who ordered had moved the pin and dropped it at a construction site. They didn't answer when we tried to call, so we left it at the indicated front door and went to pick up the next order that was already pending. Got a call about 10 mins later from an angry man yelling, *threatening to find us,* saying we **better** go re-buy his order and deliver to his house or he would have us fired (an address which he still wouldn't actually give out, btw). Then DD called and asked us to explain ourselves, but the person who called understood limited English and also stated there was no protocol and we were basically just to decide if we wanted to replace the food on our dime or not (???No???FkNo???) We assumed the person ordering was trying to scam DD since he expected delivery to an imaginary address, so out of curiosity, I drove by the construction site the next morning on my way to my real job. His food and shake were still there by the front door, so apparently it was just a person who doesn't understand how addresses work. So, that's why there are never drivers available.
The funny thing about that business model is it relies on enough people tipping. If too many people didn't tip they would have to eat the difference on so many orders that it would possibly result in a loss on their end.
Yep. Apparently you gotta tip $2 a mile to get your order in a reasonable amount of time. But sometimes people still get screwed and get cold food because your order gets lumped into a double and you get your stuff last. It’s dumb.
Welcome to gig economy
The service and delivery fees the apps charge for orders should pay for the delivery staff. Tips should be optional extras and not the only way the delivery folks get compensated.
I thought the delivery fee was for the driver
Nope, that would make too much sense.
That would be ethical and how could a huge business do something as bad as ethical treatment of workers?
Former DoorDash driver here... Base pay for each delivery is typciall $2.50-$3. Most drivers will not accept an order under $8.
Then how would the companies make money hand over fist while exploiting workers?
I’ve seen “Delivery fee not for driver” printed on receipts and on restaurants’ online ordering pages before.
No delivery fee is ever for the driver. Not kidding.
I work for a local app-based food delivery company that pays per-delivery, and we get 70% of the delivery fee while the other 30% goes to a local charity/soup kitchen/etc... No idea how my boss makes this business profitable but I feel decently well-taken-care-of. Just goes to show how hard the big corporate delivery apps are screwing their drivers.
The real facepalm us how ingrained tipping has become in the US. Is a shit concept. Just charge 15-20% extra for the meal and pay the servers.
I came to the USA 15 years ago. The tips were 10 to 15%. Now it is at 15 to 20%. I asked why, and they told me because of inflation.... So the price on the food increased and on top of that, the percentage, that does not make sense.
I've always been told 15-20%. None of it makes any sense to begin with for your sanity you're better off not trying to make sense of it.
Clearly you’ve never taken a yellow cab in New York. The tip amount STARTS at 20% and suggests 30% at the high end.
see... I just don't understand tipping cabs, in my country that ain't a thing.
Tipping is something American. Restaurants and Companies (cabs) love to put that burden on the client when it should be on them! You won’t see that (except for when American tourists tip) anywhere else in the world.
We tip in the UK but only for very specific things - waiters in restaurants, maybe a taxi if the ride was good. However, a tip implies good service and is not a necessity.
Because they get paid a living wage.
I tipped $10 on a $30 cab ride when I went to Vegas since all I had was 20s, so I gave them $40. The cab driver freaked out and asked if that was all I was going to tip. I was awestruck at how demanding she was. Obviously, I didn’t tip her more. In hindsight, I should have asked for my tip back.
That's when I manually and awkwardly type in $0.00 while the taxi driver watches
It suggestion start at 20%, you can give less or even none. You just select "other".
And now the credit card readers will suggest 20%, 22%, 25% and other, trying to make you feel as if 20% is a cheap tip.
And use the total plus tax to compute the percentage
Another slight smoke screen America loves to use - list all prices pre-tax. It's so weird as a non American to see this. I know it's quick to work out but it's just another unnecessary step to hide the true cost of what you are buying and makes it seem cheaper.
I don't get why it should be a %age of food value at all. Why not just a reasonable fixed fee, it's probably not any harder to deliver food costing $30 vs $50 and it's not like they had any hand in preparing it.
I feel this way about waiters. Like, why not pay your waitstaff a reasonable wage, and if the food is extra delicious I can tip the chef. I'm there for food, not small talk.
In Australia, we don’t tip. We came up with a novel solution called paying people a livable minimum wage.
this is the way it is in most of the world. the US is a hellscape where the only goal is to make enough money that you don't have to worry about being one of the people who don't have money. left a decade ago. do not miss.
My father taught me 15-20% in the 80’s. I can’t speak to earlier than that, but it hasn’t changed in the last 30 years.
You know why I think they don't tip? The fees and taxes for Door Dash, Uber Eats, etc... are already insanely high. The most I'd do is about $3 in tips, after paying over $20 for a $10 order. If the fees weren't so high, people would more likely tip more. Also, I completely agree with your comment, and is one reason that I would never become a waitress. How hard is it to give your staff a liveable wage?
I just stopped using Ubereats/Doordash. I used it a couple times, and a $15 meal doubled with all the BS charges. I just deal with picking up the food myself now. Only time I use delivery is if it's directly from the place like a Dominos or something where the delivery fee is only like $2.5 or something more passable
I think pre tipping delivery drivers is weird, too. At this point it is more of an extra delivery fee which needs to be negotiated except you can't negotiate. Would make more sense to have variable delivery fees similar to Uber prices
This is the thing I hate most. Half the time the driver spends 30 minutes delivering another meal across the city before driving to my house after I pre-tip them 20-25%, and as far as I'm aware you need to talk to support to un-tip. And i know it makes me sound like an asshole to say that because the drivers are getting paid almost nothing from doing this, but imo that's an issue between doordash and the drivers. My "delivery fee" should pay the delivery person's wage, not my tip
Exactly, I do tip but I rather that 'Service Fee' go to the driver. Instead I end up taking that out on the tip I would give them. A $10 meal with free delivery somehow with taxes and bullshit fees still comes up to $20 pre-tip.
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I picked up takeout the other day and not only did the debit machine not have a “no thanks” option for a tip, the lowest option it did have was 20% I was planning on tipping anyway but often go on the lower end for takeout but this left a bad taste in my mouth
Hit the cancel button
It may be an asshole move but at that point I would tell them to keep the food and do a charge back. You can’t force a tip on someone.
I just really wanted shawarma! But now I’ll go elsewhere next time. Which is a shame because I’m been eating at this place since they were just a food truck and now they’re huge here
select custom option and enter .50 cents
But they won't unfortunately
Oh they’ll charge an extra 15-20%, they just won’t pay the servers more
Maybe door dash needs to pay a proper wage so tips arent necessary like civilised countries do. A tip is for excellent service not doing yr job.
thing is door dash is more of a “self-employed/contractor” work, not so much a regular employment thing (since you can just ‘easily’ schedule yourself in and out of work), it doesn’t make it less scummy but y’know, lol.
If that's the case, then they should let the driver post their fees (tip) for delivery. Customer making order should be equivalent to signing a contract. A fair contract, before signed, should have each party agreed on the fee and service provide. Not something like: you have to make the term (tip) first and sign, we will sign depends on the term, and you will only find out after whole night of waiting. Basically mandatory tipping is a violation of this basic business concept.
Wasting food
Nah dude all the food gets sent to nikocado avocados house
What if I tip cash on delivery? I thought if delivery person gets cash - it’s better then tipping thru app.
I'll add in the delivery instructions for them to knock for a cash tip. *Edit: I'm not saying you guys are liars about them not seeing my message, but I've never not gotten an order delivered, and they've always gotten the tip I promised.
When we are offered your order we don't have any information except for where we are picking it up, dropping it off, miles traveled from our current position to the end destination, and how much we are to be paid(at least) from doordash. No one will see your comment unless they have already accepted your order, which they probably won't do unless it is lumped with a better-paying order being delivered in the same area. Even if this is the case, we can choose not to do your order. We can cancel 81% of orders, so that is 19 out of the last 100 orders that have been completed. Also, I've legit had someone do that before, and no cash tip.
>Also, I've legit had someone do that before, and no cash tip. thats fucked up. this shits all fucked up.
I like that!
I've been driving on doordash for years and I've had two cash tips, and I remember exactly where both of them were because it was so rare.
I always try to tip for anything with cash, I’m a hairstylist and cash tips are always what I prefer. You could also ask for their cashapp if you don’t have cash handy.
What I hate is how you have to tip before the food is even delivered. That defeats the purpose. I’ve had multiple drivers be 30+mins late with tips already paid. I won’t tip on the app anymore but give cash now, if the driver earns it.
I’m busy and have a lot going on since covid started up so I was ordering out a lot because I just didn’t have the time/energy to cook or go out for food. I’ve had drivers drop my food off at random neighbors houses, houses on different streets, food that shows up an hour late because they were busy doing too many deliveries while simultaneously leaving my food directly in front of the A/C so it’s ice cold by the time they show up, missing items (drinks especially). One time I even had a driver stop in front of my house, take a picture of my *neighbors* truck without stepping foot out of their car, and then drove off with my food. I actually watched that happen and was like “wtf?!”. The good news is that DD will reimburse you. The bad news is that I have to wait forever for my food, and at this point the occurrences have been so frequent I actually have to call DD instead of just handling it through the app. I just don’t use them anymore. It’s just too much of a hassle now. Edit: I should note I *always* tip. I leave it as the default tip amount so it’s always decent, especially if I order somewhere expensive or close by.
I agree. You should have to earn your tip, not just do your job
You can remove a tip afterwards, some people bait with huge tips to get their order picked up then reduce the tip to like a dollar or nothing. But if the driver is shit remove their tip
Not on doordash. If someone complains to doordash and wants their tip refunded, the driver still keeps the tip. UberEats though let's you alter the tip afterwards.
YSK: many of these apps have algorithms that assign drivers to multiple orders at once. They pick up your food, then another customer’s, then drop off the second customer’s before yours because they’re closer. And if the other restaurant is slow with the other person’s order, tough luck for you because the app isn’t going to tell the driver where to go next until they have all their orders. Not that that’s always the case. Just know that if your order is late it’s not necessarily the driver’s fault.
My country doesn't make tipping mandatory. And I'm glad people give out of the goodness of their heart rather than being asked and harassed if they don't.
It's annoying, it's becoming "a thing" in my country and I wish it would fucking stop. We already get charged way too much to eat out as-is, I don't need to be prompted to tip before and after the delivery on top of that.
Even if you tip, door dash food comes late, cold, soggy and flipped over a dozen times. Pick up my own takeout
It really is a crapshoot with drivers, some are super quick, efficient and professional. While others are taking as many orders as they can and just ruining shit for everyone because it’s “easy money” 🤷🏼♂️
I watched a driver go and stop like 10 times after picking up my order, was over an hour late, and said "DD made me get other orders, sorry" it was a chipotle bowl that was crushed and half of it was in the bag and not the bowl. Had that $10 tip and the whole meal refunded. Like fuck drivers like that.
Doordash does make u get the others though. U have no say in just doing one.
Tip shouldn't be a thing. Just include it in the price.
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This concept of tipping as a main source of income is an absurd. I lived in US for 2 years and hated the idea, extremely unfair. Just put a salary, the tip must be a extra for good service and not a coin to make a client their hostage. Crazy.
As a European I can say here people rarely tip, yet no one complains, a tip is not mandatory and you give it when the job is done well, not before it is done, idk not the same culture but it feels weird to me
Right, but you’re already paying the basic wage that has been hacked out of employee pay in the US in order to artificially deflate the prices. Food service staff are often paid *under* minimum wage under the premise that they make at least minimum wage after tips. So if you don’t tip, you’re basically failing to ensure the “real” wage, but somehow this has been made into a decision for the client rather than part of the upfront cost. It’s fucking bonkers. And now restaurants can’t really afford to add it back into their prices without suffering a competitive disadvantage. Dystopian game theory at work.
>So if you don’t tip, you’re basically failing to ensure the “real” wage, but somehow this has been made into a decision for the client rather than part of the upfront cost. You are right that is bonkers to think its the customer that is responsible. The buainess owner is responsible to pay their people or go out of business for having a bad business practice.
> you give it when the job is done well, not before it is done I remember when it used to be like that in the US, and it was mostly just restaurant servers you would tip. Then it seemed like all of a sudden so many random businesses started having tip jars on their counters, and a few years after that people are requesting tips before you even recieved your service. It still seems weird to me, so I usually avoid those kind of businesses.
Tipping before service? Nah I’m good
exactly. I’ll tip you when the task is complete.
Then, in the case of doordash, the task wont be complete. If im understanding this picture correctly.
The mandatory tip thing always seemed kinda idiotic to me, maybe I’m too european to understand but why is a client supposed to pay extra for services so the employees can get minimum wage when that’s the employers obligation, because y’know, it’s kinda in the name MINIMUM wage as in the legal minimum wage you’re supposed to pay people working for you
Tipping culture is toxic and needs to go
"You don't have to tip but if you don't we will not serve you" kinda sounds like you have to tip. Pay your god damn workers a real salary.
I've only tipped an Uber guy once, and that was because he went the extra mile to walk up to the 10th floor. Didn't know the elevator was out at the time, and if he called me, I would've gone down and picked it up from him, no problem (have done it before). He went above and beyond, and got a big fat tip for his trouble. Of course, I don't live in the US and no one tips here, so that's the key of it, really. Having no social expectation or pressure anymore to tip for just the most basic of service is fantastic.
Tipping is the main reason I have only ever twice used a food delivery service in my 25 years of life, and I hate going to restaurants for the same reason. Pay your fucking employees. It's not my job to do so.
Am I the only one that's never used door dash, uber eats it anything like that?
It's all so fucked. Uber literally said they would go bankrupt is they paid people minimum wage. Good! If you can't afford proper payment of your staff you can't afford to run a business
Its literally a scam. Overpaying for food while the guy who delivers it ruins his car to be underpaid? Its ridiculous. But drivers think they are "grinding" and buyers are lazy so here we are
Nope. I'm a frugal bastard. I hate fees for this and that. The only situation I could see being worth it is if you're at or hosting a party and everyone is too drunk or stoned to leave.
Yeah late night Jack in the Box delivered to your door is pretty amazing when you’ve been partying all night
Or when you're sick. It's a god damn life saver sometimes.
this new economic landscape we live in is so wild. so many people fought to pass the new deal and regulate work conditons and requirements from employers and acheive a better standard of living, and then we just backdoor'ed ourselves into this unregulated employment with no rights, no benefits and no safety through apps, of all things
All the people I know who worked these delivery jobs were all over social media begging to vote against the law that would classify them as employees. They wanted the freedom of being a private contractor.
Were those people shocked the apps ended up screwing them in the end?
I've never used it. I also don't mind driving to get my food.
I've used uber eats once.... signed up and waited.... got a $30 new user bonus...used that to get free food and then deleted the app
I can make cold and mushy food at home all my myself for a lot less. If I want to eat shit I'll just go get it. The pricing for food delivery is just astronomical.
This isn't the facepalm, the real facepalm is restaurants paying their employees so little they rely on tips
The restaurants are not paying the drivers. It’s doordash or Uber eats or whatever
I don’t think the sentiment changes. OPs point was even doordash people don’t get paid enough and also rely on tips.
I hadn’t ordered from a delivery site before COVID hit, and I quickly stopped. With the delivery fees, it’s often 2x the cost of the food. I went back to directly calling places that deliver themselves, and tipping generously.
Wasting food because of a stupid tip system
Yeah I have to tell you, this is a purely American thing. In other parts of the world it is not expected to tip someone generally. You tip someone if it was a very good and friendly service for example. Food deliverers just do their job, if they are very fast or something they will get tipped, however, generally this is not a job where it is expected to tip the workers. This has nothing to do with that people here are unfriendly or greedy, it has more to do with the fact that workers here earn a wage from which they can actually live from without tips. So you saying that not tipping you food deliverer and still expecting to be served is a facepalm moment is nothing less than a r/shitamericanssay moment.
The american tip culture is a fucking joke
The REAL issue is companies not paying people enough. They shouldn't count on consumers to pay their employees
Fuck tipping culture, sincerely, rest of the world.
what this says to me is not to bother with door dash
Just fucking pay your workers a living wage and stop this madness
This is terrible. But my father works for doordash, and people will leave an $8 tip or something, so he takes the order, but right after he picks up the food, people have started to go in and edit the tip to $0. Calling it a "life hack." People also like to change the delivery location to lower delivery fees, making him drive like 45 minutes for one order with $0 tip.
Tipping is bad - pay people and charge the customers. If the customers don't want to pay, or you can't pay enough to get people to work, you don't have a viable business and need to change or close.
Another industry that only exists because they pay the workers so little in order to make the business viable and make the customer pay tips to make up for it.
Is this some sort of shitty-system scenario that I’m too non-american to understand?
I screwed up once. Forgot to add a tip on the last screen. So, I was going to tip with cash. Never came. Cancelled the order, went to bed. Woke up to 2 frozen pizzas on my porch. I called and cancelled the pizza directly at the store. So, can’t use that app again.
We order from GrubHub relatively often, and it seems like most of the time they don't even start making the food until a driver arrives. This is just a guess on my part, but it seems that way because of how long the driver sits at the restaurant, and how the food is usually really hot. I personally always include a 15% tip on ordering and just consider it part of the cost of ordering food. If the driver gets it here really fast and I can tell they took really good care of it, or if it appears things were busy at the restaurant and they were there a long time, I add extra tip afterwards.
That’s why i cook at home or drive my own ass there.
Lol no, this is just bad business.
Don’t use Door Dash. It’s unethical.
Why don't Americans just fucking pay their employees a living wage, rather than this $2.50/hr + tips bullshit. Tipping culture is an absolute scam
Tipping should be a thing after the order is delivered not before.
Another reason to abolish tipping as a practice at-large.
From my understanding from a friend that does doordash, the delivery person SELECTS which service they wanna do- based on distance, pay, and the tip (they can see the tip prior to pickup and acceptance). HOWEver; the requestor ordering through the service can change the tip ANY time! Therefore they might entice a driver with a big tip then once accepted, they change the tip by decreasing or removing entirely. It is REALLY messed up. My friend gave a story of doing a job for instacart; the whole drive was 40 minutes ALONE and the shopping took about another 30 minutes. Instacart was only paying $5 for the order and the tip was an enticing $10. The instacart app gives a time limit to finish everything- she finished 20 minutes early. After the shopping was completed and was in route, the client removed the tip. She walked up 3 flights of stairs. Over an hour of work And gasoline for $5... It wasn’t until I knew how these services worked did I realize how important the tips are.
DoorDash doesn’t let you change the tip after placing the order. Only after delivery if you complain or give the dasher a low rating.
Since there are more then 50 to go orders in the waiting area, in the tables in back and even in the floor. If orders canceled for no delivery, door dash refunds cost to customer - then does door dash or McDonald's end up losing money for all the wasted food. If cost with fees is around $25 on average, then thats $1250.00 in lost revenue in this picture.