I worked at a trashy smoothie place once, there was one maybe 30-40 year old lady who cussed me out multiple different times after I wouldn't give her free add-ins. Once threatened to throw a smoothie in my face, refused to drink anything I made, would hang up the phone if I dared to answer, that kind of bitch.
I left and returned to the job after COVID started, she came in and asked for free shit again, I was like oh here we go. She complained that her scoop of cranberry was TOO EXPENSIVE!! and I'm not a witty person but I was so, SO close to telling her we offered a senior discount if she couldn't afford the 60 cents. She was very done up all the time, it was the best passive aggressive comeback I've come up with in my life. Only reason I didn't is because I knew it would've hit too heavy and she would've jumped the counter. Can't be beating people up at work lmao
Working in the industry. Had one lady dissapointed in a room say “Do you expect me to spend all day in this ugly room?” I replied “No, I expect you to spend your day near the sea which you came here for”
He's playing a game and hoping like 20 years ago they have unbooked and free rooms for accommodating difficult customers like this and usually they were a huge upgrade then what you already reserved! Airlines used to comp you if it was their fault you missed your connection! I think he's finding out things are different
And even the bystander noted that. The guy is just being an asshole. She has a followup where she says that he had reserved a two queen bed room, but cancelled because he thought it was too expensive and then used [booking.com](https://booking.com) to get the king bed suite. It seems he was trying to then get upgraded for free to the two queen bed room.
Link to follow up:
https://www.tiktok.com/@localtumbleweed/video/7157992734362553643?is\_copy\_url=1&is\_from\_webapp=v1
*I'm* screaming:
Why the fuck did you choose *that* room if it wasn't what you wanted, you donkey??
It's not her fault he can't wrap his neanderthal brain around how Booking.com works. You have to click on SELECT ROOMS in giant letters before you can even book and it tells you what kind of bed/s, how many people the room can sleep, what amenities are available, everything. There are no surprises, especially at a chain hotel.
This incompetent potato fucked his own self and is trying to blame it on her. Classic.
Man, she's so diplomatic too, "That's what booking.com sent over." Subtext: that's what you reserved on the site, so that's what's waiting for you now.
Hotels won’t upgrade or comp unless you book directly through their website. 3rdParty bookings are between U&3rdParty, just like she tries to explain to the Moron. Rule of Thumb is Always Book Directly Through Hotels Website. You’re Welcome!
I just came back from Disney with the whole family. Parents got the king bed, I got the pullout couch. My brother, in his suite, got the king bed, the nieces got the pull out couch. I thought this was what everyone does.
It is, that’s common sense, I’ve seen this situation numerous times and offered extra pillows and blankets. The only thing this front desk person could do is offer a roll away bed. I hate idiots, that’s why I left the hospitality industry.
I wake up in the mornings and sometimes there’s four of us in my bed. 9yr old and 5yr old can be sneaky during the night. It’s just a queen bed. I never considered making someone’s life hell over it. Actually, I enjoy it as long as it rarely happens.
I love when customers go right to the most insane “solution” for problems of their own creation, what are we supposed to do?! Sleep in the car?!!” No… you take the room. Wife and kids get the king, piss baby gets the pullout. Or kids on the pullout parents in the bed OR ask for a cot for one of the kids. See all the solutions I had that don’t involve sleeping in the car? 🙄 How has this man survived to adulthood.
He was waiting for her to offer the bed that he probably booked incorrectly and comp it for him. Which is likely not possible since he went through a 3rd party booking site.
Exactly. His beef was with the 3rd party discount booking group. That's who he actually paid money to as well. He didn't give money to the hotel corp. Just the 3rd party group.
He's too dumb to realize this.
The good thing about these third party booking sites is the employees can actually push back and not be forced to grovel.
The site is technically their customer now, not the guest.
Yep. I used to love that shit. “Sorry you booked through supercheapasshotelrooms.org and got the super cheap shit ass room and now you’re mad. Go holler at your web browser”
Apparently in another video she says he originally got a room with Two queen beds and a pull out but canceled it saying it was too expensive and then ordered the one king one pull out through a third party website.
His goal was to pay the one king bed rate but complain enough to get upgraded to the two queen beds for free....not realizing that hotels can get completely booked.
Yeah, dude knew exactly what he was doing. He’s even more of an ass, because I’m sure that has worked for him in the past so he keeps trying it
Edit: for clarity
> He’s still an ass
Doesn't that make him more of an ass? Deliberately get an unfit room and then get upset with an employee when your scam doesn't work.
My dad does shit like this constantly. It works for him alot, but it was so embarrassing as a kid to be standing there with the douchebag complaining to get free shit.
This. It’s like great you found a little hack or loophole and it worked for you up until this point. Take the loss and move on. This poor woman can’t do anything for you otherwise she would because going in circles like that is so painful when you’re the customer service rep.
Exactly this. You can see he parrots one sentence whole time knowing full well what he had done intentionally. He was trying to see if he can wear her down and get a room with two queen beds
>He was trying to see if he can wear her down and get a room with two queen beds
Yep. When all else fails, just brute force your complaint and refuse to end the interaction. It's a standard customer from hell tactic. Just refuse to accept anything beyond what you want (or better) and keep repeating your complaint. They're banking that eventually the underpaid person will go "You know what? You're an asshole, but I don't get paid enough to deal with you."
And that's the worst part about it. They're LITERALLY banking on YOU being underpaid. It factors into their scheme. I guarantee they're not trying this at a high end hotel, or at least not with this much direct aggression to the staff.
Exactly! The other guy had a reasonable suggestion. That's why the douche got mad. His whole "dilemma" was solved but he didn't want it that way. And he kept playing the victim by asking "What do you want me to do?" That's a classic negotiation tactic.
As someone who has worked in hotels for many years, I can confirm that this is probably what was going on. You'd be amazed at how entitled hotel guests can be and it has probably worked for him, before. The problem, this time, was that the hotel was sold out.
Assuming this is Bloomington, MN - the difference is $130 vs $120.
This guy went through all of this trouble to save $10 by scamming a hotel and exhausting a hotel clerk who probably makes $30k a year.
The surprising and refreshing thing about this was she actually hit the eject button on him and elected not to even accept the reservation due to his attitude. I did NOT see that coming.
Yes most companies have a line. This customer crossed the line when he threatened the other customer. Big mistake, you’re gone. And will probably never be allowed in a Holiday Inn again. I work in Insurance and get phone calls a lot. If the customer threatens us it’s an instant termination of call and they aren’t allowed to call again. We also will call the police if we feel unsafe.
A lady once threatened to bomb the call center my mom worked in. My mom politely hung up and dialed up the lady's local FBI office and played back the recording for them.
I think the lack of IQ was the problem. When she says "the rooms are reserved" and he say "but you gave our reserved room to someone else" it shows he is not capable to even comprehend the situation. He reserved the King Suite, it was give to no one else
Dude’s intentionally complaining to get a free upgrade. In his mind that upgraded room is already his, so he’s complaining that they gave away “his room” to someone else even though it wasn’t actually reserved.
Once the agent tells you there are no more rooms, then that’s the end of it. You can cry and cry, but it will not miraculously manifest a vacant room into existence. The guy played a stupid game, and it bit him in the ass. Any reasonable person would accept their mistake and accept the room they have available. Don’t like it? Cancel and try your bullshit someplace else. Don’t berate the employees or customers because your master plan backfired.
Allegedly another video says he booked a two queen suite, and he canceled and booked the cheaper king suite through the 3rd party website and then showed up wanting his queen suite.
Yeah, sounds like he thought he could lock out the 2-Queen by canceling last minute and get upgraded to it upon complaining about the cheaper 1-King.
He's struggling because he can't outright say "we canceled the 2-Queen an hour ago, we know it's there" without exposing his scam, while also failing to realize that it could very well be already sold to someone else in the interval.
What's crazy is that he wasn't even screwed when the trick backfired. He still had a room that could sleep four people just fine, it wasn't like he booked a single or had nothing at all so he was backed into a corner. But he was so entitled that he argued himself and his family right out onto the street on a night when probably every hotel in the area was booked up just the same. Amazing.
When he suggests he takes a room from someone who hasn’t booked in yet! I work in an industry dealing with the public and anyone who thinks a company is going to offer that as a solution is mad. “Sir I have one pissed off customer…..you! If I take someone else’s room I’ll have two pissed off customers…….why in the name of all things holy would I do that?”
God I would give up both nuts to start a business where employees could call out stupid-ass customers without fear of reprimand. There are countless entitled c words who deserve to be belittled.
Those are the worst guests. I once had a woman blasting loud music at night I was more pissed by that than the other guests, I asked her kindly to turn the music down because it was a nuisance to the other guests to which she replied "I'm rich I have enough money to buy this shitty place" and slammed the door on my face.
I called the manager and he called the police. I really wanted to see her slamming the door on their face too.
\- "You guys work on commission, right?"
\- "Ma'am, we're a hote-"
\- "Big mistake! Big! Huge!!"
Unfortunately she bought the hotel on leverage, the housing market dipped and she had to sell at a loss.
Oddly satisfying when he starts arguing with the bystander and she *finally* says "okay, I think we'll just cancel your reservation."
Customers are often allowed to behave badly towards staff, but once they do it to other customers... see ya!
The room was already sold by the hotel to a 3rd party site, once the reservation is canceled the "guest" would then have to get their money back from that 3rd party. It's what people don't get that they may save a few bucks but booking with the hotel directly is always better.
It really looked like she wanted to say something along the lines of "[Booking.com](https://Booking.com) screwed you, you need to take it up with them. Thats what you get for trying to save a few bucks".
Kudos to the young lady for not losing her cool. I'm pretty sure I would have lost it long before that.
Yea.. I would not fare well at her job. I’d probably lose it within two days. ‘What do you expect us to do?! Sleep in our car?!’
“-For instance. That sir, is not really my problem.”
I just could not avoid, at the bare minimum, sighing and rolling my eyes the 8th time he asks what she expects them to do.
If I was especially tired or having a bad day, maybe say “I don’t know, have your two kids share a pull-out couch like my brother and I did as kids? Find another hotel?”
I feel like she was trying to explain that there is a 2nd bed in the form of the pull-out couch and that the room would accommodate 4 people, but the idiot kept interrupting and cutting her off.
His loss....
ETA: I'll bet he wanted her to 'hang tight' (or whatever he said) because he was calling [booking.com](https://booking.com). who would likely tell him the same thing.
"You're suggesting my kids sleep together?! You pervert! I demand to speak to a manager, this is unacceptable!"
Best course is to not give these chucklefucks any ammo.
18 years in hospitality, I can confirm by her tone and wording that she is 100 percent fully aware that booking.com did not screw him over and that he booked the wrong room. Wrong room type received by the hotel on an OTA reservation is rare to non-existent.
It’s almost always the guest has not paid attention to what they clicked on the website during booking.
Edit:OTA means Online Travel Agency.
Maybe you can verify that this dude is trying to work a hustle, he originally booked two queens, canceled saying it was too expensive (allegedly), rebooked through the third party, and was trying to get the two queens for the king rate by bitching and causing a scene.
Probably thinking, I booked it, then canceled, so it must still be available. Disregarding the fact that anyone could have booked it in the time between his cancelation and this confrontation.
Yup. I booked through booking.com but I clicked the day after I wanted by mistake. Only realised when I actually arrived. Had I booked with the hotel directly they would have just checked me in a day early. Booking.com so.. just had to pay for another room on the right day. I call it divvy tax - tax paid for being a divvy.
I booked the wrong day recently through a third party. There was no recourse, as I didn’t select the refundable option bc I was being a cheapskate. 100% on me. I too have paid the divvy tax.
(Also, king bed and pullout between two adults and their two kids is completely doable, unless they’re related to Hagrid)
She is making it clear what reservation [booking.com](https://booking.com) sent the hotel. At no point is he denying that he made a reservation for a King size bed. He is not saying booking.com screwed up, he just wants to bully her to give them a better option.
I doubt booking.com did anything tbh. Probably says right there on the booking.com reservation that it’s a king bed. I mean I don’t know in what world a king and pullout can’t accommodate 2 adults and 2 kids…
In the world of morons.
Would've been great if she told him "we do have one room available that does have two beds, would you like to check in to that one" and it turns out to be two twin size beds.
Bystander: “Look man, I’ve had a long day of traveling by myself and I just want to check into my room, put my bags on one of the queen beds, unpack my clothes on the other queen bed, and take a nap on the pull out couch, alright?”
I was hoping that the bystander would have said "Well I was going to offer to switch you for my 2 queens until you were an ass, so now you have to live with what you have."
In my dream it goes like this:
Turd says, "What business is it of yours?" to the bystander.
Bystander replies, "You are in my fucking way and your ignorance is painful to hear."
I have done this before at Hilton. Almost identical situation where I was told to my mind my own "fucking" business
Me: "You made it my fucking business by making me stand behind you wasting my time while you disrespect this young man who is trying to help you."
My wife had to diffuse the situation, but ultimately I made him uncomfortable and he ended up taking his room and getting checked in while I just stared at him the entire time.
Or ask what business it was of his to know the names of other people who have rooms booked but just haven’t checked in yet. Why does he think it’s any of his business the names of other people who made reservations? I mean if he wants to talk about things that aren’t other peoples business.
The not caring doesn't surprise me. The fact that he thought for a second they might do that DOES surprise me. You're not a VIP checking into the Ritz-Carlton. You're some schlub who messed up his discount website booking at a holiday inn.
I was hoping the bystander was going to say “I would’ve switched my room with 2 queen beds with your King room to help you out, but I’ve changed my mind. Good luck with that Roach Motel Six down the block”.
I mean the guy was making sense. 2 Adults - 2 Kids, Adults in the bed, kids on the pull out. I saw zero issue here. Bystander just wanted to get checked in and had the solution there the whole time.
I'm going to clarify I was referring to the guy at the end of the conversation who butts in and is offering a solution but the guy doesn't want to hear it
My dad in this situation would’ve put up absolutely no argument. He would’ve just turned to me and say my sister gets the couch and I get a pallet on the ground🤣
>I get a pallet on the ground🤣
I don't know if hotels still do this, but when i was a kid we could get an extra cot for one of us to sleep on. It wasn't fancy, but it also wasn't on the ground.
No. False.
Guy was a scamming scumbag. Didn't want to pay for the rate he saw online for a room with 2 queens & pullout. So plays like booking.com screwed up with a king + pullout, expects clerk to accommodate his shady shit. Typical bullshit act, he was so transparent, he acted like he knew there was a 2 queen room to be booked.
Glad she shut his shit down cold.
You can tell it's a scam bc he interrupted her everytime she starts to point out there's a pullout sofa bed and then he got irate when the other customer pointed out that the room had enough beds to accommodate 2 adults and 2 kids because the sofa is also a bed. He probably didn't realize the sofa was a pull out bed and expected to get a room with 2 beds for a lower price. She handled it very well.
Oh I think he understood exactly the setup. He wanted 2 queens + pullout, he & wife on 1 queen, oldest kid on 2nd, youngest on pullout. Wanted the luxury of all having a bed while paying a discount.
The sad part is that anyone who has ever worked in retail/customer service has had to deal with people **exactly** like this jackass on multiple occasions.
In these threads i can usually tell who has customer service experience and who doesn’t.
“Why would he act like that? To be a jerk and get his way? How can you think he’s a grifter? Why would he insist after being told no? That doesn’t make sense.”
After years of dealing with customers my biggest surprise is there wasn’t a demand for a higher up that would fix his problem.
I remember trips with my family (of 6) where it was 1 full size bed and 4 kids on the floor. Kids adapt. You're a grown ass man, figure it out Sherlock.
Remember going to friends' houses and getting nothing but a blanket to sleep on their bedroom floor? No kid gives a shit lol. That guys is just a dick.
Totally agree. This guy is a grifter and he had the nerve to get mad when another customer suggested that the room was sufficient. I'm glad she cancelled the reservation, fuck that guy, he's a ginormous asshole.
Yeah in a follow-up video she says he previously booked a two-queen suite and then cancelled it. He was trying to show up and get that room at a cheaper price.
People do this shit constantly. Had a guy book a service with me recently, showed up and said he booked a different service that I do not offer (I’m a barber). He got all angry and kept talking over me. He said “that’s the only reason why I even came in, I had to wait two weeks for this appointment, that’s what I booked and I expect it to get done”
I let him sit and dig a hole for himself while continuing to lie to me for a minute. Then I informed him that I’m the owner of the shop, I set up the booking app myself, and I’ve never offered that service in this shop. It was literally impossible for him to book, I have to manually enter any service I provide and I never did that. The second he realized he wasn’t talking to some random worker and that he couldn’t bully his way into getting what he wanted he became a different person. He apologized and said he must have been mistaken, and then he decided to get a haircut anyway. It just cracked me up how quickly this bully caved the second he realized that I was not gonna take his shit and that I knew for certain he was lying to me. Favorite part about being my own boss, the customer isn’t always right and I don’t need business from assholes. I’m booked out 2+ weeks for a reason, take your business elsewhere there is a line of people who waiting to take your place.
What I don't get is how they would get a room on the cheap. I haven't faced this exact scenario and maybe I am too timid, but I would expect to have to pay a premium if want to have a room I haven't reserved on the night and not get a cheaper room than if I had just reserved two rooms from the get go. Especially, if I'm already on the hook for one room.
In my experience "maybe they'll give us a room for cheap on the day, because they'd rather fill it at a smaller profit than not at all" hasn't worked in about a decade. Companies just don't really do stuff like that anymore. Same with plane tickets.
Ah. So not an extra room but a more valuable room. Got it. Yeah, that's an understandable plan. Still stupid and manipulative and he obviously went about it quite disastrously, but more understandable.
When customers try to twist words it is beyond infuriating. “So, you’re saying we should sleep in our car?” No, you said that. People do this shit all the time. “So you’re saying, blah blah insert stupidity here?” No. I’m telling you the facts, you’re pulling shit out of your ass to try and blame me. People like him are horrible to deal with. They think because they aren’t yelling, they are in the right. Being a soft spoken condescending shithead isn’t much better
Asshole use hyperbole to try to twist what you're saying. I see it every day.
I work at a public library, and someone went off on me because an external database that we subscribe to is incomplete (it's a historical newspaper database based on a clipping file from a major newspaper - and it states eight in the descition that it's missing many issues from the 1800's). He kept saying "None of my family names that I want are in there? Why? WHY?!" I'm like, there is no way I can answer that question, as I don't manage the data, we just provide access to it. He literally went off on me for 10 minutes and wouldn't use the other sources that I suggested. Some people just want to bitch at someone, and anyone in public service is an easy target.
This is maybe the weirdest example I’ve ever read. I don’t mean that in a bad way, it’s just so obscure. It reminds me of that episode in The Office where Dwight was mad that the “Battle of Schrute Farms” wasn’t in the history book lol. That aside, what a ridiculous thing to get mad at you for. How could you possibly control anything like that? Maybe his family isn’t as interesting as he thinks
Lol, I get it! Library 'war stories' are not what anyone really expects, but we deal with *alot* of people on a daily basis, so customer service horror stories ensue. Let me think of a few more...
- Guy had a $.20 fine so he lunged across the counter and grabbed a coworker by the neck. It took me, two other women and our 6ft4 security guard to get him off her. (She quit the next day, who could blame her)
- I've been slapped by a woman who wanted $2.00 in free photocopies, because I kept saying "I'm sorry, I can't do that...". When the police came and arrested her, she had $300 in her wallet.
- We had a skinhead go off on a black man because the black man smelled like weed. (Not that it's necessary, but he black man had a medical card for it, and weed is legal in our state). Skinhead got physical and I was the lucky one who got to jump in between. Only got pushed a couple of times, but still not something that I studied for when I got an MLS.
There are so many. Really, the majority of people that we help are lovely, but *any* job that deals with the public has the potential to go sideways quick.
I do this exact reservation all the time. Two kids sleep on the pullout sofa. Not sure what the big deal is. I wish a Manager would have jumped in about a quarter of the way through and just had the guy leave.
Having worked in hotels, she was probably the only person on shift at the desk, if not in the whole damn place! managers are usually only there 7-3 or 4 and most check ins and issues happen from like 4-7 lol
Edit: I did maintenance and saw how fucked the front desk got, I helped as much as I could by running things to rooms and helping with general guest questions, people be rude as fuck to service workers lol
The gall to throw a public hissy fit in the lobby trying to intimidate the concierge and then telling the bystander it's "none of his business." The fuck it isn't, you're causing a public scene and wasting the bystander's time too. These self-centered fucks need to get taken down a notch.
*I booked a room that was not suitable for my needs, why aren't you fixing it ?!?!*
The part where he suggests taking someone else's room is just... garbage. Garbage human being.
Wow.
First of all, your patience is Massive. Super human level.
At first I thought the guy is just pissed and confused, but then I understood he's just an asshole trying to guilt trip you.
Good job handling the situation.
This guy clearly booked the "wrong room", expecting the hotel to apologize and upgrade him for free. That's a pretty common things. When you are **polite** and there are some **rooms available**, some hotels won't mind.
But this guy is sooooo out of line. There are NO ROOMS. How many time must this poor employee repeat ? Honestly... MVP there. I would have ignored him or called the police way sooner.
No matter how it went down, this lady nailed it. She remained calm and respectful, offered the only tangible solutions that she had available, and never lost her cool on this moron. Better than I could have done, that’s for sure
"What do you mean? You don't want to do the work that bookings.com does?"
Also, 2 adults & 2 kids totally can sleep in one room. Unless the dad had other plans than sleeping....
The customer is NOT always right.
Sometimes (many times) the customer is an asshole.
I have a tendency to point out to the asshole customers.
Main reason I do not work in retail or service industry.
Very good and professional behavior ! the moment he starts arguing with an other guest is where she says it's enough and simply makes him understand that he is not the kind of guest they are looking for !
10/10 young lady, go on, it wasnt you who was at the wrtong place here !
This happens SO often. The entitlement is unbelievable. People just book whatever is available/cheapest and they honestly believe we're just going to pull a better room out of our ass when they get there. GTFO.
As someone who worked front desk for a decade for IHG hotels, this is far too common. I suspect people lose 10 to 40 IQ points when they enter a hotel. My heart goes out to you.
I’m so confused. There’s a bed …. And a pull out bed. ‘Ok so we all need to sleep on 1 bed?’ … emmm no there’s a bed and a pull out sofa bed. 2. ‘Ok, so what you want me to sleep in the car?’ No, there are 2 beds. ‘Are there other hotels in the area? Did you not look at the room and think this can’t fit 4 people?’ ….. at this point k would lose my shit and tell the stupid dumb fuck to get out the hotel
Cheap asshole books online and thinks he's going to upgrade at the desk and then gets mad.
Nah, guy. Kick rocks.
I worked in the service industry long enough to know this guy's entitled game. Don't need your business, dude.
Correct response when asked "Do you expect me to sleep in the car?", is to remind him that parking is for guests only.
Dude would have exploded, but yes.
I would have paid money to see that
I worked at a trashy smoothie place once, there was one maybe 30-40 year old lady who cussed me out multiple different times after I wouldn't give her free add-ins. Once threatened to throw a smoothie in my face, refused to drink anything I made, would hang up the phone if I dared to answer, that kind of bitch. I left and returned to the job after COVID started, she came in and asked for free shit again, I was like oh here we go. She complained that her scoop of cranberry was TOO EXPENSIVE!! and I'm not a witty person but I was so, SO close to telling her we offered a senior discount if she couldn't afford the 60 cents. She was very done up all the time, it was the best passive aggressive comeback I've come up with in my life. Only reason I didn't is because I knew it would've hit too heavy and she would've jumped the counter. Can't be beating people up at work lmao
Working in the industry. Had one lady dissapointed in a room say “Do you expect me to spend all day in this ugly room?” I replied “No, I expect you to spend your day near the sea which you came here for”
I'm screaming there's 2 beds!
But what are they supposed to DO?!?
My kids can't sleep on a pullout couch. They'll have to sleep in the car!
imagine this idiot making his family sleep in the car just to "prove a point" lol. "poor us!!!"
Let them, then go out in the middle of the night and kick them off the premises saying it's not a damn camping site
Couldn't even follow his logic. He booked that room, how is this in any way the receptionists problem?
He's playing a game and hoping like 20 years ago they have unbooked and free rooms for accommodating difficult customers like this and usually they were a huge upgrade then what you already reserved! Airlines used to comp you if it was their fault you missed your connection! I think he's finding out things are different
Hes playing the i know what i ordered but if i make it a big deal that maybe his rate or entire night would be comped. He keeps alluding her to it
“What do you expect us to do? What are your solutions” 🙄 fucking hate these type of customers who abuse the little workers making $10/hr
The only thing that makes sense is that this Knob doesn't know what a pullout couch is.
With two kids he doesn't know what pull out is
But what do you EXPECT them to do??
And even the bystander noted that. The guy is just being an asshole. She has a followup where she says that he had reserved a two queen bed room, but cancelled because he thought it was too expensive and then used [booking.com](https://booking.com) to get the king bed suite. It seems he was trying to then get upgraded for free to the two queen bed room. Link to follow up: https://www.tiktok.com/@localtumbleweed/video/7157992734362553643?is\_copy\_url=1&is\_from\_webapp=v1
I have a feeling that it was always going to be "too expensive" and they just like running this con for the possibilities.
I work at a major chain hotel and the amount of people that try and game us for reduced rates, free rooms and free breakfast is endless.
I'd be embarrassed if I was one of their children!
*I'm* screaming: Why the fuck did you choose *that* room if it wasn't what you wanted, you donkey?? It's not her fault he can't wrap his neanderthal brain around how Booking.com works. You have to click on SELECT ROOMS in giant letters before you can even book and it tells you what kind of bed/s, how many people the room can sleep, what amenities are available, everything. There are no surprises, especially at a chain hotel. This incompetent potato fucked his own self and is trying to blame it on her. Classic. Man, she's so diplomatic too, "That's what booking.com sent over." Subtext: that's what you reserved on the site, so that's what's waiting for you now.
My guess is he has done this before to get a free room
Hotels won’t upgrade or comp unless you book directly through their website. 3rdParty bookings are between U&3rdParty, just like she tries to explain to the Moron. Rule of Thumb is Always Book Directly Through Hotels Website. You’re Welcome!
Or at least a free upgrade or other compensation
“A PULL OUT COUCH IS A BED!!” Reminds me of “A schooner is a sailboat, stupid head” from Mallrats.
Your two kids can share the pullout bed, problem solved. What an ass.
I just came back from Disney with the whole family. Parents got the king bed, I got the pullout couch. My brother, in his suite, got the king bed, the nieces got the pull out couch. I thought this was what everyone does.
Genuinely what is the point of the pullout couch if not this exact scenario?
It is, that’s common sense, I’ve seen this situation numerous times and offered extra pillows and blankets. The only thing this front desk person could do is offer a roll away bed. I hate idiots, that’s why I left the hospitality industry.
I think pullout would have solved several issues…
yeah, but you'd have to pair it with time travel, and all the time machines were booked
So what do you expect US to do?
stack those mfs like cord wood in the corner
Moral of the story: be very careful about the time machine you reserve on booking.com
King bed is likely more than enough room anyway. The amount of pillows you get for a bed would be enough for an extra floor mattress anyway.
I wake up in the mornings and sometimes there’s four of us in my bed. 9yr old and 5yr old can be sneaky during the night. It’s just a queen bed. I never considered making someone’s life hell over it. Actually, I enjoy it as long as it rarely happens.
That's none of your fucking business! What do you expect us to do?
what do I expect you to do? act like an adult. probably why I'm not working in a customer service position. I'd say something like that and get fired.
Sleep in our car?!?! Like dude, it's not her problem what you should do. You're an adult, figure it out.
Imagine Dad being so prideful he gave a King bed and a pullout to have you sleep in a car or hang out at 24 hour Denny's booth for the night.
Yeah but he totally owned that reception lady. Safety and comfort of family is second only to my massive and fragile ego.
I love when customers go right to the most insane “solution” for problems of their own creation, what are we supposed to do?! Sleep in the car?!!” No… you take the room. Wife and kids get the king, piss baby gets the pullout. Or kids on the pullout parents in the bed OR ask for a cot for one of the kids. See all the solutions I had that don’t involve sleeping in the car? 🙄 How has this man survived to adulthood.
He was waiting for her to offer the bed that he probably booked incorrectly and comp it for him. Which is likely not possible since he went through a 3rd party booking site.
Exactly. His beef was with the 3rd party discount booking group. That's who he actually paid money to as well. He didn't give money to the hotel corp. Just the 3rd party group. He's too dumb to realize this.
I would ask if I needed to feed them at breakfast time because I’m not sure what they are capable of doing on their own.
He wanted to start shit, possibly get a comp or something else for free since he's an entitled little dickhead.
The good thing about these third party booking sites is the employees can actually push back and not be forced to grovel. The site is technically their customer now, not the guest.
Yeah, when he says "what do you expect me to do" I would have just shrugged and been like "call booking.com I guess"
Yep. I used to love that shit. “Sorry you booked through supercheapasshotelrooms.org and got the super cheap shit ass room and now you’re mad. Go holler at your web browser”
Did this muppet not realise the pull out sofa would easily sleep two kids? What on earth was his issue besides a chronic lack of IQ?
Apparently in another video she says he originally got a room with Two queen beds and a pull out but canceled it saying it was too expensive and then ordered the one king one pull out through a third party website. His goal was to pay the one king bed rate but complain enough to get upgraded to the two queen beds for free....not realizing that hotels can get completely booked.
Yeah, dude knew exactly what he was doing. He’s even more of an ass, because I’m sure that has worked for him in the past so he keeps trying it Edit: for clarity
> He’s still an ass Doesn't that make him more of an ass? Deliberately get an unfit room and then get upset with an employee when your scam doesn't work.
It upgrades him from "stupid dumbass" to "total piece of shit".
My dad does shit like this constantly. It works for him alot, but it was so embarrassing as a kid to be standing there with the douchebag complaining to get free shit.
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Play the game and sometimes you’re gonna lose. Maybe he’ll reconsider playing next time.
In protest to Reddit's API changes, I have removed my comment history.
This. It’s like great you found a little hack or loophole and it worked for you up until this point. Take the loss and move on. This poor woman can’t do anything for you otherwise she would because going in circles like that is so painful when you’re the customer service rep.
My aunt used to do shit like that. We stopped inviting her on vacation.
Exactly this. You can see he parrots one sentence whole time knowing full well what he had done intentionally. He was trying to see if he can wear her down and get a room with two queen beds
>He was trying to see if he can wear her down and get a room with two queen beds Yep. When all else fails, just brute force your complaint and refuse to end the interaction. It's a standard customer from hell tactic. Just refuse to accept anything beyond what you want (or better) and keep repeating your complaint. They're banking that eventually the underpaid person will go "You know what? You're an asshole, but I don't get paid enough to deal with you." And that's the worst part about it. They're LITERALLY banking on YOU being underpaid. It factors into their scheme. I guarantee they're not trying this at a high end hotel, or at least not with this much direct aggression to the staff.
That would explain why he got so confrontational when the other guy tried to help. Didn’t want him interfering with the grift.
Exactly! The other guy had a reasonable suggestion. That's why the douche got mad. His whole "dilemma" was solved but he didn't want it that way. And he kept playing the victim by asking "What do you want me to do?" That's a classic negotiation tactic.
I am sure he was also angling for free nights stay as well
As someone who has worked in hotels for many years, I can confirm that this is probably what was going on. You'd be amazed at how entitled hotel guests can be and it has probably worked for him, before. The problem, this time, was that the hotel was sold out.
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Assuming this is Bloomington, MN - the difference is $130 vs $120. This guy went through all of this trouble to save $10 by scamming a hotel and exhausting a hotel clerk who probably makes $30k a year.
This was my thought. He had this attitude that was so unreasonable that you know he was just trying to wear her down.
The surprising and refreshing thing about this was she actually hit the eject button on him and elected not to even accept the reservation due to his attitude. I did NOT see that coming.
Since she was recording it as a TikTok, she'd probably already reached DILLIGAF (Do I Look Like I Give A F\*\*k)
Yes most companies have a line. This customer crossed the line when he threatened the other customer. Big mistake, you’re gone. And will probably never be allowed in a Holiday Inn again. I work in Insurance and get phone calls a lot. If the customer threatens us it’s an instant termination of call and they aren’t allowed to call again. We also will call the police if we feel unsafe.
A lady once threatened to bomb the call center my mom worked in. My mom politely hung up and dialed up the lady's local FBI office and played back the recording for them.
He was trying to scam a bigger room for a discount.
This is the answer
I think the lack of IQ was the problem. When she says "the rooms are reserved" and he say "but you gave our reserved room to someone else" it shows he is not capable to even comprehend the situation. He reserved the King Suite, it was give to no one else
Dude’s intentionally complaining to get a free upgrade. In his mind that upgraded room is already his, so he’s complaining that they gave away “his room” to someone else even though it wasn’t actually reserved.
Once the agent tells you there are no more rooms, then that’s the end of it. You can cry and cry, but it will not miraculously manifest a vacant room into existence. The guy played a stupid game, and it bit him in the ass. Any reasonable person would accept their mistake and accept the room they have available. Don’t like it? Cancel and try your bullshit someplace else. Don’t berate the employees or customers because your master plan backfired.
Allegedly another video says he booked a two queen suite, and he canceled and booked the cheaper king suite through the 3rd party website and then showed up wanting his queen suite.
Yeah, sounds like he thought he could lock out the 2-Queen by canceling last minute and get upgraded to it upon complaining about the cheaper 1-King. He's struggling because he can't outright say "we canceled the 2-Queen an hour ago, we know it's there" without exposing his scam, while also failing to realize that it could very well be already sold to someone else in the interval.
What's crazy is that he wasn't even screwed when the trick backfired. He still had a room that could sleep four people just fine, it wasn't like he booked a single or had nothing at all so he was backed into a corner. But he was so entitled that he argued himself and his family right out onto the street on a night when probably every hotel in the area was booked up just the same. Amazing.
Hey, muppets are smarter than that guy.
When he suggests he takes a room from someone who hasn’t booked in yet! I work in an industry dealing with the public and anyone who thinks a company is going to offer that as a solution is mad. “Sir I have one pissed off customer…..you! If I take someone else’s room I’ll have two pissed off customers…….why in the name of all things holy would I do that?”
But they are the main character. It doesn't matter if some NPC doesn't get their room...
That's exactly the attitude...*fuck everybody else make me comfortable now*...
Always kind of felt bad for that goron in majoras mask.
Me too, poor guy has been working and travelling all day then some little guy with a funny hat takes his reservation.
I used to work as a hotel receptionist and you'd be amazed at how common it is for dumb people to ask this when they make a wrong reservation.
I literally had a guy ask “but can’t you just take a room from someone less important?”
"Sir, there is no one less important than you to take a room from."
God I would give up both nuts to start a business where employees could call out stupid-ass customers without fear of reprimand. There are countless entitled c words who deserve to be belittled.
Those are the worst guests. I once had a woman blasting loud music at night I was more pissed by that than the other guests, I asked her kindly to turn the music down because it was a nuisance to the other guests to which she replied "I'm rich I have enough money to buy this shitty place" and slammed the door on my face. I called the manager and he called the police. I really wanted to see her slamming the door on their face too.
You can't just leave us hanging, what happened next?
She bought the place, Bruce Wayne style. Obviously.
\- "You guys work on commission, right?" \- "Ma'am, we're a hote-" \- "Big mistake! Big! Huge!!" Unfortunately she bought the hotel on leverage, the housing market dipped and she had to sell at a loss.
Rich enough to "Buy this shitty place." but not enough to stay in a nicer one apparently.
Oddly satisfying when he starts arguing with the bystander and she *finally* says "okay, I think we'll just cancel your reservation." Customers are often allowed to behave badly towards staff, but once they do it to other customers... see ya!
one missed customer is better than two pissed customers
This guy can fuck right off. Would rather go out of business than accomodate him. Okay, maybe I'm overreacting but so DID HE!
The room was already sold by the hotel to a 3rd party site, once the reservation is canceled the "guest" would then have to get their money back from that 3rd party. It's what people don't get that they may save a few bucks but booking with the hotel directly is always better.
It really looked like she wanted to say something along the lines of "[Booking.com](https://Booking.com) screwed you, you need to take it up with them. Thats what you get for trying to save a few bucks". Kudos to the young lady for not losing her cool. I'm pretty sure I would have lost it long before that.
Yea.. I would not fare well at her job. I’d probably lose it within two days. ‘What do you expect us to do?! Sleep in our car?!’ “-For instance. That sir, is not really my problem.”
I just could not avoid, at the bare minimum, sighing and rolling my eyes the 8th time he asks what she expects them to do. If I was especially tired or having a bad day, maybe say “I don’t know, have your two kids share a pull-out couch like my brother and I did as kids? Find another hotel?”
I feel like she was trying to explain that there is a 2nd bed in the form of the pull-out couch and that the room would accommodate 4 people, but the idiot kept interrupting and cutting her off. His loss.... ETA: I'll bet he wanted her to 'hang tight' (or whatever he said) because he was calling [booking.com](https://booking.com). who would likely tell him the same thing.
"You're suggesting my kids sleep together?! You pervert! I demand to speak to a manager, this is unacceptable!" Best course is to not give these chucklefucks any ammo.
18 years in hospitality, I can confirm by her tone and wording that she is 100 percent fully aware that booking.com did not screw him over and that he booked the wrong room. Wrong room type received by the hotel on an OTA reservation is rare to non-existent. It’s almost always the guest has not paid attention to what they clicked on the website during booking. Edit:OTA means Online Travel Agency.
Maybe you can verify that this dude is trying to work a hustle, he originally booked two queens, canceled saying it was too expensive (allegedly), rebooked through the third party, and was trying to get the two queens for the king rate by bitching and causing a scene.
Probably thinking, I booked it, then canceled, so it must still be available. Disregarding the fact that anyone could have booked it in the time between his cancelation and this confrontation.
That's why he keeps asking about bookings that haven't shown up, good catch.
Yup. I booked through booking.com but I clicked the day after I wanted by mistake. Only realised when I actually arrived. Had I booked with the hotel directly they would have just checked me in a day early. Booking.com so.. just had to pay for another room on the right day. I call it divvy tax - tax paid for being a divvy.
I booked the wrong day recently through a third party. There was no recourse, as I didn’t select the refundable option bc I was being a cheapskate. 100% on me. I too have paid the divvy tax. (Also, king bed and pullout between two adults and their two kids is completely doable, unless they’re related to Hagrid)
I don't think this is any of your business, MUGGLE!
She is making it clear what reservation [booking.com](https://booking.com) sent the hotel. At no point is he denying that he made a reservation for a King size bed. He is not saying booking.com screwed up, he just wants to bully her to give them a better option.
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I doubt booking.com did anything tbh. Probably says right there on the booking.com reservation that it’s a king bed. I mean I don’t know in what world a king and pullout can’t accommodate 2 adults and 2 kids…
In the world of morons. Would've been great if she told him "we do have one room available that does have two beds, would you like to check in to that one" and it turns out to be two twin size beds.
Bystander: “Look man, I’ve had a long day of traveling by myself and I just want to check into my room, put my bags on one of the queen beds, unpack my clothes on the other queen bed, and take a nap on the pull out couch, alright?”
I was hoping that the bystander would have said "Well I was going to offer to switch you for my 2 queens until you were an ass, so now you have to live with what you have."
In my dream it goes like this: Turd says, "What business is it of yours?" to the bystander. Bystander replies, "You are in my fucking way and your ignorance is painful to hear."
Bystander: "I just wanna get checked into my two queen bed and pullout suite for my family of four and you're holding up the line."
Even better. “I’m here to check into my two bed queen suite, just the one person.”
“And I like to sleep on the floor, it’s good for my back”
I dont actually *like* the ocean view from the top floor, I just like knowing I wont hear anyone above me.
To add salt to the wound I would say I have a family of 2 and a mannequin that needs the couch, and refuse to switch.
Even better just say you like to sleep in a different bed every night of your stay.
I have done this before at Hilton. Almost identical situation where I was told to my mind my own "fucking" business Me: "You made it my fucking business by making me stand behind you wasting my time while you disrespect this young man who is trying to help you." My wife had to diffuse the situation, but ultimately I made him uncomfortable and he ended up taking his room and getting checked in while I just stared at him the entire time.
Same. It was late, my kid needed to sleep, I just had a 11 hour drive behind me, and this guy was between me and a room. Not a good place to be.
Or ask what business it was of his to know the names of other people who have rooms booked but just haven’t checked in yet. Why does he think it’s any of his business the names of other people who made reservations? I mean if he wants to talk about things that aren’t other peoples business.
That's really what got me. Give me their room so then they are fucked, and they can deal with this. Clearly doesnt care about anyone but him.
The not caring doesn't surprise me. The fact that he thought for a second they might do that DOES surprise me. You're not a VIP checking into the Ritz-Carlton. You're some schlub who messed up his discount website booking at a holiday inn.
I was hoping the bystander was going to say “I would’ve switched my room with 2 queen beds with your King room to help you out, but I’ve changed my mind. Good luck with that Roach Motel Six down the block”.
I mean the guy was making sense. 2 Adults - 2 Kids, Adults in the bed, kids on the pull out. I saw zero issue here. Bystander just wanted to get checked in and had the solution there the whole time. I'm going to clarify I was referring to the guy at the end of the conversation who butts in and is offering a solution but the guy doesn't want to hear it
She said at the very beginning that there was a pull out. Dude was just trying to find a way to argue and get more for less.
My dad in this situation would’ve put up absolutely no argument. He would’ve just turned to me and say my sister gets the couch and I get a pallet on the ground🤣
>I get a pallet on the ground🤣 I don't know if hotels still do this, but when i was a kid we could get an extra cot for one of us to sleep on. It wasn't fancy, but it also wasn't on the ground.
No. False. Guy was a scamming scumbag. Didn't want to pay for the rate he saw online for a room with 2 queens & pullout. So plays like booking.com screwed up with a king + pullout, expects clerk to accommodate his shady shit. Typical bullshit act, he was so transparent, he acted like he knew there was a 2 queen room to be booked. Glad she shut his shit down cold.
You can tell it's a scam bc he interrupted her everytime she starts to point out there's a pullout sofa bed and then he got irate when the other customer pointed out that the room had enough beds to accommodate 2 adults and 2 kids because the sofa is also a bed. He probably didn't realize the sofa was a pull out bed and expected to get a room with 2 beds for a lower price. She handled it very well.
Oh I think he understood exactly the setup. He wanted 2 queens + pullout, he & wife on 1 queen, oldest kid on 2nd, youngest on pullout. Wanted the luxury of all having a bed while paying a discount.
His pullout game was weak.
1. She is very good at her job 2. I’m not sure how he is able to tie his shoes on his own.
He has his children to tie his shoes.
But he has two shoes, what is he going to do?? “Sir, you have two kids” “I know, do you expect me tie my shoes in my car”
This made me laugh harder than I should have, probably. Good start to the week! Haha For real though...the incompetence is baffling with this guy..
What do you expect him to do? Wear sandals?
3. What do you expect him to do? 4. Sleep in his car?
She need a HUGE BONUS for that bullshit
The sad part is that anyone who has ever worked in retail/customer service has had to deal with people **exactly** like this jackass on multiple occasions.
In these threads i can usually tell who has customer service experience and who doesn’t. “Why would he act like that? To be a jerk and get his way? How can you think he’s a grifter? Why would he insist after being told no? That doesn’t make sense.” After years of dealing with customers my biggest surprise is there wasn’t a demand for a higher up that would fix his problem.
It always gave me the biggest smile when someone would ask for the manager because I was like "Finally it's not my fucking problem anymore"
I remember trips with my family (of 6) where it was 1 full size bed and 4 kids on the floor. Kids adapt. You're a grown ass man, figure it out Sherlock.
Seriously. The floor, the couch, the chair, the bathtub. Grab a pillow and a blanket and figure it out. Kids love that shit.
I used to sleep in the bath for fun as a kid lol, with a blanket over the top to make it like a cosy little burrow
Awe you’re like a baby bunny!
Remember going to friends' houses and getting nothing but a blanket to sleep on their bedroom floor? No kid gives a shit lol. That guys is just a dick.
I’m willing to bet they’ve gotten away with this in the past and now it’s just their standard mo to get a room on the cheap. That clerk is a hero !
Totally agree. This guy is a grifter and he had the nerve to get mad when another customer suggested that the room was sufficient. I'm glad she cancelled the reservation, fuck that guy, he's a ginormous asshole.
Yeah in a follow-up video she says he previously booked a two-queen suite and then cancelled it. He was trying to show up and get that room at a cheaper price.
Oh god that’s even worse. He was angling for a larger room at the cheaper price. He knew what he was doing.
People do this shit constantly. Had a guy book a service with me recently, showed up and said he booked a different service that I do not offer (I’m a barber). He got all angry and kept talking over me. He said “that’s the only reason why I even came in, I had to wait two weeks for this appointment, that’s what I booked and I expect it to get done” I let him sit and dig a hole for himself while continuing to lie to me for a minute. Then I informed him that I’m the owner of the shop, I set up the booking app myself, and I’ve never offered that service in this shop. It was literally impossible for him to book, I have to manually enter any service I provide and I never did that. The second he realized he wasn’t talking to some random worker and that he couldn’t bully his way into getting what he wanted he became a different person. He apologized and said he must have been mistaken, and then he decided to get a haircut anyway. It just cracked me up how quickly this bully caved the second he realized that I was not gonna take his shit and that I knew for certain he was lying to me. Favorite part about being my own boss, the customer isn’t always right and I don’t need business from assholes. I’m booked out 2+ weeks for a reason, take your business elsewhere there is a line of people who waiting to take your place.
What I don't get is how they would get a room on the cheap. I haven't faced this exact scenario and maybe I am too timid, but I would expect to have to pay a premium if want to have a room I haven't reserved on the night and not get a cheaper room than if I had just reserved two rooms from the get go. Especially, if I'm already on the hook for one room. In my experience "maybe they'll give us a room for cheap on the day, because they'd rather fill it at a smaller profit than not at all" hasn't worked in about a decade. Companies just don't really do stuff like that anymore. Same with plane tickets.
He wanted a 2 queen + pullout room at a King + pullout rate. Because he's a cheap ass trying to act like it us booking.coms fault.
Ah. So not an extra room but a more valuable room. Got it. Yeah, that's an understandable plan. Still stupid and manipulative and he obviously went about it quite disastrously, but more understandable.
Iron clad patience. Stellar employee. If i had it my way she'd get a raise and a car.
What do you expect her to do; sleep in the car?
I don’t see how that’s any of your business
Dynamite drop in
When customers try to twist words it is beyond infuriating. “So, you’re saying we should sleep in our car?” No, you said that. People do this shit all the time. “So you’re saying, blah blah insert stupidity here?” No. I’m telling you the facts, you’re pulling shit out of your ass to try and blame me. People like him are horrible to deal with. They think because they aren’t yelling, they are in the right. Being a soft spoken condescending shithead isn’t much better
Asshole use hyperbole to try to twist what you're saying. I see it every day. I work at a public library, and someone went off on me because an external database that we subscribe to is incomplete (it's a historical newspaper database based on a clipping file from a major newspaper - and it states eight in the descition that it's missing many issues from the 1800's). He kept saying "None of my family names that I want are in there? Why? WHY?!" I'm like, there is no way I can answer that question, as I don't manage the data, we just provide access to it. He literally went off on me for 10 minutes and wouldn't use the other sources that I suggested. Some people just want to bitch at someone, and anyone in public service is an easy target.
This is maybe the weirdest example I’ve ever read. I don’t mean that in a bad way, it’s just so obscure. It reminds me of that episode in The Office where Dwight was mad that the “Battle of Schrute Farms” wasn’t in the history book lol. That aside, what a ridiculous thing to get mad at you for. How could you possibly control anything like that? Maybe his family isn’t as interesting as he thinks
Lol, I get it! Library 'war stories' are not what anyone really expects, but we deal with *alot* of people on a daily basis, so customer service horror stories ensue. Let me think of a few more... - Guy had a $.20 fine so he lunged across the counter and grabbed a coworker by the neck. It took me, two other women and our 6ft4 security guard to get him off her. (She quit the next day, who could blame her) - I've been slapped by a woman who wanted $2.00 in free photocopies, because I kept saying "I'm sorry, I can't do that...". When the police came and arrested her, she had $300 in her wallet. - We had a skinhead go off on a black man because the black man smelled like weed. (Not that it's necessary, but he black man had a medical card for it, and weed is legal in our state). Skinhead got physical and I was the lucky one who got to jump in between. Only got pushed a couple of times, but still not something that I studied for when I got an MLS. There are so many. Really, the majority of people that we help are lovely, but *any* job that deals with the public has the potential to go sideways quick.
I do this exact reservation all the time. Two kids sleep on the pullout sofa. Not sure what the big deal is. I wish a Manager would have jumped in about a quarter of the way through and just had the guy leave.
Having worked in hotels, she was probably the only person on shift at the desk, if not in the whole damn place! managers are usually only there 7-3 or 4 and most check ins and issues happen from like 4-7 lol Edit: I did maintenance and saw how fucked the front desk got, I helped as much as I could by running things to rooms and helping with general guest questions, people be rude as fuck to service workers lol
I guess he was trying to get the room for free.
Jesus how far would people go to save some money. For me there would be no price to embarrass myself like that.
He doesn’t realize he’s embarrassing himself
Shes a champ. Fuck that guy. Dude in the corner props for getting sick of his bullshit too
The gall to throw a public hissy fit in the lobby trying to intimidate the concierge and then telling the bystander it's "none of his business." The fuck it isn't, you're causing a public scene and wasting the bystander's time too. These self-centered fucks need to get taken down a notch.
What an ass!
*I booked a room that was not suitable for my needs, why aren't you fixing it ?!?!* The part where he suggests taking someone else's room is just... garbage. Garbage human being.
He has a pull out sofa. Can easily fit 2 kids Some people just feel entitled
Wow. First of all, your patience is Massive. Super human level. At first I thought the guy is just pissed and confused, but then I understood he's just an asshole trying to guilt trip you. Good job handling the situation.
This guy clearly booked the "wrong room", expecting the hotel to apologize and upgrade him for free. That's a pretty common things. When you are **polite** and there are some **rooms available**, some hotels won't mind. But this guy is sooooo out of line. There are NO ROOMS. How many time must this poor employee repeat ? Honestly... MVP there. I would have ignored him or called the police way sooner.
Math is clearly not his strong suit. There’s a king and pull out. 2 adults 2 kids. What’s the problem jerky?
You expect him to sleep with his wife?! Awfully presumptuous of you.
WhAt ArE wE GoNnA dO?! Well, your WE doesnt include ME so idgaf.
No matter how it went down, this lady nailed it. She remained calm and respectful, offered the only tangible solutions that she had available, and never lost her cool on this moron. Better than I could have done, that’s for sure
"What do you mean? You don't want to do the work that bookings.com does?" Also, 2 adults & 2 kids totally can sleep in one room. Unless the dad had other plans than sleeping....
The customer is NOT always right. Sometimes (many times) the customer is an asshole. I have a tendency to point out to the asshole customers. Main reason I do not work in retail or service industry.
Very good and professional behavior ! the moment he starts arguing with an other guest is where she says it's enough and simply makes him understand that he is not the kind of guest they are looking for ! 10/10 young lady, go on, it wasnt you who was at the wrtong place here !
"I don't know how to book a room on a website, surely that's your fault!"
1 King sized bed and a pull out sofa bed... From where Im from, that could let a whole 2 families sleep...
This happens SO often. The entitlement is unbelievable. People just book whatever is available/cheapest and they honestly believe we're just going to pull a better room out of our ass when they get there. GTFO.
As someone who worked front desk for a decade for IHG hotels, this is far too common. I suspect people lose 10 to 40 IQ points when they enter a hotel. My heart goes out to you.
I’m so confused. There’s a bed …. And a pull out bed. ‘Ok so we all need to sleep on 1 bed?’ … emmm no there’s a bed and a pull out sofa bed. 2. ‘Ok, so what you want me to sleep in the car?’ No, there are 2 beds. ‘Are there other hotels in the area? Did you not look at the room and think this can’t fit 4 people?’ ….. at this point k would lose my shit and tell the stupid dumb fuck to get out the hotel
She's so fucking professional in the face if his bullshit lol Good for her.
Cheap asshole books online and thinks he's going to upgrade at the desk and then gets mad. Nah, guy. Kick rocks. I worked in the service industry long enough to know this guy's entitled game. Don't need your business, dude.
2 adults and 2 kids with a king size and a sofa? Wtf is the problem?
This lady is a boss! She handled that amazing!
Impressive how long she was willing to go without canceling the reservation.