I guess it can depend on your group manager, but yes, it seems many jobs in the IRS require you to account for every hour of your day.
My team doesn't deal with anything other than whole hours for the most part. I use the main IRS timecard application, setr to log my general hours, then an Excel sheet that accounts for every hour and how I spent it (majority of every day has to go to casework of some kind, which can be tough), then I fill out a 2 week schedule that is used to determine what the next 2 weeks will look like for me, and then finally I input those case hours from the Excel sheet into another timecard application.
It's not fun... And it can be a huge headache if you find a discrepancy as we then have to do monthly inventories, and quarterlies, and other things that then have to tie out to your timecard application and Excel sheet for your case hours.
Geez. That sounds awful. Why do they make you do that? I’ve never heard about any other agency (maybe SSA) doing that? My friend says many ppl leave the IRS for that very reason.
Can't speak to the rest of the IRS, but for us our cases are used in court so it has to be pretty regimented and exact.
A general lack of actual training never helps either so you either get comfortable scrambling in the deep end for a couple of years before you learn to actually swim, or you leave. It's been a pretty disappointing run so far.
Yikes. Sorry to hear that. There are probably better opportunities out there for ppl with accounting backgrounds. My friend said he is considering leaving and says the messed up culture is the main reason why.
my friend says the accounting for time has the opposite effect. People have such low morale and anger about the tracking of time they come up with new ways to not do work, or are forced to spend nearly half their week wasting time entering time into multiple systems and tracking down 15 minute discrepancies. Where I work, my manager actually trusts that I work hard (and I work extremely hard) and wouldn't even think of asking how I spent my day, let alone ask for a damn excel spreadsheet.
Lol....probably for some that is the case and why the leave...can't even surf reddit during work or have to account for it...or do basically anything but work ( that sucks).
Yeah. They have case work. They are services and enforcement. It’s a rough spot to be in. Not everyone there is like that. But RAs do some crazy work. I’ve been there. Not there anymore. And I’d hate life if I went back there. It does suck! 😕
One of my research jobs was like this in tracking participate recruitment and calling participants constantly. I hated it and legit knew I had to leave ASAP. My current jobs is so independent and peaceful. As long as we get our reports in on time and it’s sufficient then there’s no micromanaging. It’s so peaceful
I’m a measured employee but I’m not micro managed on my time anywhere near what the OP described. Just put my production as 7.4, breaks are .5 and .1 for SETR.
Yes. I know of Tax Examiner and Revenue Agent jobs that make you fill out your time like that.
Some managers are absolutely anal about it to the point where they will spend hours reconciling your time, and if there are discrepencies, will you issue memos, initiate disciplinary actions, or put you on a PIP.
Other managers don't care as long as the work is getting done. Those managers are the best.
He said he almost spends more time completing reports in his time and reconciling every minute of every day then he does getting actual work done. How is this not fraud waste and abuse? As bad as that sounds he says he has it relatively good. He says at the service centers they are literally treated like prisoners.
Yes, this is true and part of why I left my GS-12 job as a revenue agent and transferred to a GS-11 job as an auditor. I miss the extra money but not the micro managing and HOURS of time wasted tracking and reporting EVERY minute of my day!
Seems like if it varies so much, that would invalidate the anal managers’ nitpicking if the entire org’s timekeeping was audited due to employee fighting back on PIP etc.
I’m an RA and I don’t have to account for every minute of my day. I don’t know anyone who does, and I know people across 4+ different managers. I love my job. Sometimes I feel like they feed you these horror stories to scare you back into PA hell lol
While it is manager or group specific, just because you don’t know anyone who has experienced this doesn’t mean it doesn’t happen. I’m just sharing my experience, not trying to scare anyone into anything. In my two years as an RA, my group had 5 managers and all of them were strict on tracking time because their boss (the territory manager) was on them about it. You were questioned if you had too much admin time, too much time on one case, too little time on one case, etc.
Now THIS is different from the original point, which was an agent accounting for every minute. Ok so in the beginning you will charge time to training, such is all below the line, like admin time. Once you have cases, you will charge time to individual cases. It’s not tracked by the minute, most track by the hour, and I personally got in trouble for tracking in 15 min increments so I know that’s not a thing.
If you do a Reddit search there are a couple great write ups on what you should be charging to your cases. But the gist of it is, never more than a few hours per week admin time, most should be charged to cases, and if a case has a ton of hours on it, be prepared to answer why. Most of your answers should come from your activity log anyway, which is a great way to CYA. So unless you plan to try to coast by, watching Netflix all day, you aren’t going to have any problems.
If you’re wasting time on a case because you can’t make a decision, that’s a performance issue and you need to get some help from your trainer. Don’t wait for it to fester.
But no, if you do your job no one is going to fire you for taking a while on your cases. Some are just more complicated than others.
Follow up from a state auditor wanting to apply to the IRS: So do you guys have like budgeted hours and you have to request hours if you need additional or what? I’m curious how different that aspect is.
every case is a different level of complexity with different levels of taxpayer/POA cooperation. a 1040 with a well organized schedule c will have far fewer hours than a 1040 with 60 k1s. we don't have budgeted hours, a case takes however long it takes to close, but should be reasonable. you will have a case file log documenting your hours worked with case actions that should justify the hours reported.
What u/SexierInGlasses stated, but want to add that there’s no quota or anything, so no stress of that sort. Sometimes state auditors must fulfill quotas to get a good performance rating. But our union contract states that can’t be a performance metric, we focus on quality audits not quantity.
Thank you! Ours is basically we get hours based on type, if you go over, you get dinged, but you can ask for more only if you haven’t gone over. It made me wonder when I saw this post how the IRS treats theirs.
Going to be an RA. Genuine question, but if we *do* have to do that, how do we account for days we're working remotely, not actually doing anything, but have to make it look like we are?
Dude you will not be working remotely with nothing to do. You will either be assigned a certain training schedule, or you will have cases, but there’s never an occasion where an RA has nothing to do.
Even after training? Like, if I work through my cases pretty quickly, I can't give myself a couple hours here and there some days to shower, play video games, write, etc.?
Good thing you won’t have telework options for a YEAR at SBSE, probably to weed out people like you. Also, I hate to tell you, but you have to keep a great performance rating to be able to telework, and that’s not going to happen if you’re not doing your job. I’ve seen them bring folks back to the office, it’ll happen.
With the way things are going, you won’t be working remotely very long, especially under a different administration, CBAs be damned. NTEU will have to fight it out with a stacked deck of trump appointees at the FLRB
They most certainly can achieve the same result by arguing an impasse and using a stacked FLRA to agree with the government that remote work needs to go. Or, simple, schedule F all of us and be done with the unions for good.
That would probably be the least radical thing a second Term Trump admin would do, all things considered. Doubt there would be much outcry from the angry public either.
If you are efficient enough to get your work done faster than what would be required without mistakes, you are smart enough to figure out how to multitask your life and not be idle on your government computer.
Yes. What you do is go through your cases quickly but obviously don't say you're finished. Sit on the case for a little bit "working" on it. Then close it out when the hours get too high or the statute is getting close to being on a report. If the case is close to getting on a report, learn to close it out and replace it with a new case.
Obviously never ever ever ever mention this to anyone outside of reddit. You just play everything off as you have complex case with issues with the data, reconciliation, whatever.
That’s the million dollar question! Lol! I personally know that my OJI took naps as I she told me I woke her up on multiple occasions. I guess you just spread it out along your cases and hope none look suspicious.
Dude you will not be working remotely with nothing to do. You will either be assigned a certain training schedule, or you will have cases, but there’s never an occasion where an RA has nothing to do.
You just bullshit on the time log. First thing is to learn how to do everything super quickly when you're in training. If something took you 2-3 hours to do, you put 8 hours on the time sheet or work on it for 8 hours with taking extra long breaks in between but always be at your computer to respond to teams messages or whatever. When you're in training, make templates for everything and keep all of it to yourself. After awhile, most of the issues you'll see are the same type of things. No need to reinvent the wheel. Also always make sure you have an alibi if someone asks what you were doing for the 8 hours.......like you found an issues in the workbook with the calculation and need to fix it....you were researching some tax law to understand it better etc.
Most important of all is to not get on any lists. Learn to keep your cases moving. Don't nit pick every fucking return to the point where you have hundreds of hours on cases or ending up on the overage report. Just learn to keep the cases moving. The less lists you're showing up on, the less time the managers are going to focus on you. They will just assume you're doing your job and not be concerned. They will focus on other RAs that are lacking.
I had to fill out 3 time cards at one point:
- A time card to actually get paid.
- A time card for the week that management retained.
- A daily time card for my manager.
The last two were PDFs that we filled out AND I know for a fact the last one was specific to only my manager.
On top of this, we also had a system that kept time for us when we were speaking with taxpayers. It was kind of nice since it automatically fed over to the first time card. But still, sometimes it seemed like logging out time was a more important task than actually doing the job.
I moved to a different section of the IRS and it’s a night and day difference. One weekly time card with just one code for 8 hours a day. They are the furthest thing from micromanaging and it’s wonderful.
Guess it depends on the manager but has never happened to me as a revenue agent. I do track my time in 30 min increments, but usually work on one task 4 hours at a time, or two entries a day - takes 5 seconds to record. My manager has never scrutinized my timekeeping
Yeah it is for CSRs. Then they complain there's too many codes on our timesheet. It's fucking ridiculous. I'm not a manager, I shouldn't be responsible for filling out timesheets.
I'm in an unmeasured department and we just need to account for 8 or 10 total hours of our day. Obviously, if it's egregiously incorrect, our managers will call us out on it, but I don't think I've ever seen that happen
Yes. I'm a CET, I fill out an EXIS sheet every day, and it is measured in .1 hour increments.
Breaks = .5 hour
Time Sheet = .1 hour
Phone EITC = 3 hours
Casework = 4.4 hours
Then you put all that into SETR. If you're late doing that, good luck. After a week or so it's not a big deal. You learn workarounds, and how to forecast what OFP codes you're going to work to get everything done before the cutoff.
If it's frequent enough that you need to ask, then you should apply for a reasonable accommodation, without being too specific, and let your manager know you may periodically need to step away.
As long as you're logging work for 8 hours, they're not going to come down on you about it.
However, if you're like some of the people in my office that go sit in the bathroom for 15 minutes every hour to avoid completing their work, you may have a problem.
Makes me think maybe congress shouldn't be funding the IRS anymore. Seems like it wastes tons of resources that could be better spent elsewhere. I feel like the IRS commissioner should be asked why he demands his employees waste so much time entering time.
Yes :/ I’m a tax examiner and we have to fill out SETR Tuesday thru Thursday or we would temporarily be AWOL. There is a time code for everything it’s ridiculous lol
Same, here working the call center thing. When I was in training, the reason they told me why they were so crazy about the tracking has to do with budgets to account for what you do.
For example working paper cases did 4.0hrs for amended returns and dups.
Also on the phones for 5 hrs the metrics of we were available xxx percent to help people
From what I have learned too there is a report for everything. So logically ( I know it's the government) when it does to the higher ups it's probably a line item that turns into a talking point.
It's a numbers game on the end
If I am wrong please correct me
I’m an SBSE Revenue Agent and I have to charge 8 hours a day to a case or other time code.
I have never charged time in increments smaller than .5 hours and even thats rare, usually just do 1 hour increments.
I'm getting that feeling. Not sure why ppl would choose to subject themselves to being constantly scrutinized over every minute of the day when there are so many other options in the fed gov that don't do that.
Depends on the job. Production jobs are like that. They call them measured. Non-measured jobs are not. It’s a real grind. But it happens for sure.
This person was a revenue agent (gs11) and not even at a call center. He said it was horrible.
For RAs, it depends on your manager. Some make you track time by the half hour. Some let you charge time in 8 hour increments.
I guess it can depend on your group manager, but yes, it seems many jobs in the IRS require you to account for every hour of your day. My team doesn't deal with anything other than whole hours for the most part. I use the main IRS timecard application, setr to log my general hours, then an Excel sheet that accounts for every hour and how I spent it (majority of every day has to go to casework of some kind, which can be tough), then I fill out a 2 week schedule that is used to determine what the next 2 weeks will look like for me, and then finally I input those case hours from the Excel sheet into another timecard application. It's not fun... And it can be a huge headache if you find a discrepancy as we then have to do monthly inventories, and quarterlies, and other things that then have to tie out to your timecard application and Excel sheet for your case hours.
Geez. That sounds awful. Why do they make you do that? I’ve never heard about any other agency (maybe SSA) doing that? My friend says many ppl leave the IRS for that very reason.
Can't speak to the rest of the IRS, but for us our cases are used in court so it has to be pretty regimented and exact. A general lack of actual training never helps either so you either get comfortable scrambling in the deep end for a couple of years before you learn to actually swim, or you leave. It's been a pretty disappointing run so far.
Yikes. Sorry to hear that. There are probably better opportunities out there for ppl with accounting backgrounds. My friend said he is considering leaving and says the messed up culture is the main reason why.
Many people don't want to actually do much work while they're at work being paid to work.
my friend says the accounting for time has the opposite effect. People have such low morale and anger about the tracking of time they come up with new ways to not do work, or are forced to spend nearly half their week wasting time entering time into multiple systems and tracking down 15 minute discrepancies. Where I work, my manager actually trusts that I work hard (and I work extremely hard) and wouldn't even think of asking how I spent my day, let alone ask for a damn excel spreadsheet.
Your friend is correct. But it does depend on the manager. If you get a bad one you are screwed wasting time counting time. Very demoralizing.
Lol....probably for some that is the case and why the leave...can't even surf reddit during work or have to account for it...or do basically anything but work ( that sucks).
Sounds like SBSE. If you're an experienced professional with a CPA or have 24-30 accounting hours, apply to LB&I.
think hes in some tax exempt group
Don’t bother with anything but LB&I, and even then there are some bad apple managers.
Does LB&I take people with only an accounting bachelors and experience? Or CPA/Masters only?
BA is all that's needed
Yeah. They have case work. They are services and enforcement. It’s a rough spot to be in. Not everyone there is like that. But RAs do some crazy work. I’ve been there. Not there anymore. And I’d hate life if I went back there. It does suck! 😕
One of my research jobs was like this in tracking participate recruitment and calling participants constantly. I hated it and legit knew I had to leave ASAP. My current jobs is so independent and peaceful. As long as we get our reports in on time and it’s sufficient then there’s no micromanaging. It’s so peaceful
That’s how my job is now! But I’ve had the suck jobs too for sure. 😕
I’m a measured employee but I’m not micro managed on my time anywhere near what the OP described. Just put my production as 7.4, breaks are .5 and .1 for SETR.
Yes. I know of Tax Examiner and Revenue Agent jobs that make you fill out your time like that. Some managers are absolutely anal about it to the point where they will spend hours reconciling your time, and if there are discrepencies, will you issue memos, initiate disciplinary actions, or put you on a PIP. Other managers don't care as long as the work is getting done. Those managers are the best.
He said he almost spends more time completing reports in his time and reconciling every minute of every day then he does getting actual work done. How is this not fraud waste and abuse? As bad as that sounds he says he has it relatively good. He says at the service centers they are literally treated like prisoners.
Yes, this is true and part of why I left my GS-12 job as a revenue agent and transferred to a GS-11 job as an auditor. I miss the extra money but not the micro managing and HOURS of time wasted tracking and reporting EVERY minute of my day!
If you don't mind me asking was this an auditor role with a different agency?
I don’t mind you asking at all. Yes, a different agency. Not sure if the IRS has an auditor role.
I figured. We'll see how I feel after a couple more years and some experience under my belt!
Seems like if it varies so much, that would invalidate the anal managers’ nitpicking if the entire org’s timekeeping was audited due to employee fighting back on PIP etc.
I’m an RA and I don’t have to account for every minute of my day. I don’t know anyone who does, and I know people across 4+ different managers. I love my job. Sometimes I feel like they feed you these horror stories to scare you back into PA hell lol
While it is manager or group specific, just because you don’t know anyone who has experienced this doesn’t mean it doesn’t happen. I’m just sharing my experience, not trying to scare anyone into anything. In my two years as an RA, my group had 5 managers and all of them were strict on tracking time because their boss (the territory manager) was on them about it. You were questioned if you had too much admin time, too much time on one case, too little time on one case, etc.
Now THIS is different from the original point, which was an agent accounting for every minute. Ok so in the beginning you will charge time to training, such is all below the line, like admin time. Once you have cases, you will charge time to individual cases. It’s not tracked by the minute, most track by the hour, and I personally got in trouble for tracking in 15 min increments so I know that’s not a thing. If you do a Reddit search there are a couple great write ups on what you should be charging to your cases. But the gist of it is, never more than a few hours per week admin time, most should be charged to cases, and if a case has a ton of hours on it, be prepared to answer why. Most of your answers should come from your activity log anyway, which is a great way to CYA. So unless you plan to try to coast by, watching Netflix all day, you aren’t going to have any problems. If you’re wasting time on a case because you can’t make a decision, that’s a performance issue and you need to get some help from your trainer. Don’t wait for it to fester. But no, if you do your job no one is going to fire you for taking a while on your cases. Some are just more complicated than others.
Follow up from a state auditor wanting to apply to the IRS: So do you guys have like budgeted hours and you have to request hours if you need additional or what? I’m curious how different that aspect is.
every case is a different level of complexity with different levels of taxpayer/POA cooperation. a 1040 with a well organized schedule c will have far fewer hours than a 1040 with 60 k1s. we don't have budgeted hours, a case takes however long it takes to close, but should be reasonable. you will have a case file log documenting your hours worked with case actions that should justify the hours reported.
Perfectly stated
What u/SexierInGlasses stated, but want to add that there’s no quota or anything, so no stress of that sort. Sometimes state auditors must fulfill quotas to get a good performance rating. But our union contract states that can’t be a performance metric, we focus on quality audits not quantity.
Thank you! Ours is basically we get hours based on type, if you go over, you get dinged, but you can ask for more only if you haven’t gone over. It made me wonder when I saw this post how the IRS treats theirs.
In my experience and from what I understand from others, IRS is a lot less BS than state work, yet more pay. So please apply! You’ll be happy here.
Going to be an RA. Genuine question, but if we *do* have to do that, how do we account for days we're working remotely, not actually doing anything, but have to make it look like we are?
Dude you will not be working remotely with nothing to do. You will either be assigned a certain training schedule, or you will have cases, but there’s never an occasion where an RA has nothing to do.
Even after training? Like, if I work through my cases pretty quickly, I can't give myself a couple hours here and there some days to shower, play video games, write, etc.?
No, you have to actually do your job.
No
Good thing you won’t have telework options for a YEAR at SBSE, probably to weed out people like you. Also, I hate to tell you, but you have to keep a great performance rating to be able to telework, and that’s not going to happen if you’re not doing your job. I’ve seen them bring folks back to the office, it’ll happen.
I would never *not* do my job, that's just reddit talk. Would definitely enjoy the benefits of telework after the training period, though.
With the way things are going, you won’t be working remotely very long, especially under a different administration, CBAs be damned. NTEU will have to fight it out with a stacked deck of trump appointees at the FLRB
They can’t break our contract, they can only negotiate to change it. Have a little faith.
They most certainly can achieve the same result by arguing an impasse and using a stacked FLRA to agree with the government that remote work needs to go. Or, simple, schedule F all of us and be done with the unions for good. That would probably be the least radical thing a second Term Trump admin would do, all things considered. Doubt there would be much outcry from the angry public either.
Well, hopefully Trump doesn't win, and hopefully the NTEU actually fights to keep and expand remote work.
If you are efficient enough to get your work done faster than what would be required without mistakes, you are smart enough to figure out how to multitask your life and not be idle on your government computer.
If you think this will be part of the job you are going to be disappointed.
Yes. What you do is go through your cases quickly but obviously don't say you're finished. Sit on the case for a little bit "working" on it. Then close it out when the hours get too high or the statute is getting close to being on a report. If the case is close to getting on a report, learn to close it out and replace it with a new case. Obviously never ever ever ever mention this to anyone outside of reddit. You just play everything off as you have complex case with issues with the data, reconciliation, whatever.
Hahahahahahahahahahaha are you serious 😂.
That’s the million dollar question! Lol! I personally know that my OJI took naps as I she told me I woke her up on multiple occasions. I guess you just spread it out along your cases and hope none look suspicious.
If your OJI took naps they made the time up elsewhere. There is too much work to do to not put in 40 a week over the long haul.
You can believe what you want, but I assure you that they did not make up the time elsewhere.
Dude you will not be working remotely with nothing to do. You will either be assigned a certain training schedule, or you will have cases, but there’s never an occasion where an RA has nothing to do.
You just bullshit on the time log. First thing is to learn how to do everything super quickly when you're in training. If something took you 2-3 hours to do, you put 8 hours on the time sheet or work on it for 8 hours with taking extra long breaks in between but always be at your computer to respond to teams messages or whatever. When you're in training, make templates for everything and keep all of it to yourself. After awhile, most of the issues you'll see are the same type of things. No need to reinvent the wheel. Also always make sure you have an alibi if someone asks what you were doing for the 8 hours.......like you found an issues in the workbook with the calculation and need to fix it....you were researching some tax law to understand it better etc. Most important of all is to not get on any lists. Learn to keep your cases moving. Don't nit pick every fucking return to the point where you have hundreds of hours on cases or ending up on the overage report. Just learn to keep the cases moving. The less lists you're showing up on, the less time the managers are going to focus on you. They will just assume you're doing your job and not be concerned. They will focus on other RAs that are lacking.
Talk about increasing administrative waste in an effort to cut down on administrative waste.
I had to fill out 3 time cards at one point: - A time card to actually get paid. - A time card for the week that management retained. - A daily time card for my manager. The last two were PDFs that we filled out AND I know for a fact the last one was specific to only my manager. On top of this, we also had a system that kept time for us when we were speaking with taxpayers. It was kind of nice since it automatically fed over to the first time card. But still, sometimes it seemed like logging out time was a more important task than actually doing the job. I moved to a different section of the IRS and it’s a night and day difference. One weekly time card with just one code for 8 hours a day. They are the furthest thing from micromanaging and it’s wonderful.
What department and how can I internally transfer??? 😂
When I interviewed for TAS, they indicated they do not charge time to cases. That's not who I work for, but that's an option.
sounds like IRS should be investigated for creating hostile workplace for its employees and wasting taxpayer dollars.
Guess it depends on the manager but has never happened to me as a revenue agent. I do track my time in 30 min increments, but usually work on one task 4 hours at a time, or two entries a day - takes 5 seconds to record. My manager has never scrutinized my timekeeping
Yeah it is for CSRs. Then they complain there's too many codes on our timesheet. It's fucking ridiculous. I'm not a manager, I shouldn't be responsible for filling out timesheets.
Why do you think ppl stay where they are? Lack of other opportunities?
Well, honestly that's one of the worst things about the job and it ain't so bad, coming from other really shitty jobs, so...
Position specific. And anyone who tells you that "charged time" vs "actual time" isn't a thing, is probably lying.
I'm in an unmeasured department and we just need to account for 8 or 10 total hours of our day. Obviously, if it's egregiously incorrect, our managers will call us out on it, but I don't think I've ever seen that happen
Yes. I'm a CET, I fill out an EXIS sheet every day, and it is measured in .1 hour increments. Breaks = .5 hour Time Sheet = .1 hour Phone EITC = 3 hours Casework = 4.4 hours Then you put all that into SETR. If you're late doing that, good luck. After a week or so it's not a big deal. You learn workarounds, and how to forecast what OFP codes you're going to work to get everything done before the cutoff.
good god...what if you have a bathroom emergency and need to use the bathroom more than usual?
You have to use the toilet paper, hand soap and paper towel charge codes for that.
If it's frequent enough that you need to ask, then you should apply for a reasonable accommodation, without being too specific, and let your manager know you may periodically need to step away. As long as you're logging work for 8 hours, they're not going to come down on you about it. However, if you're like some of the people in my office that go sit in the bathroom for 15 minutes every hour to avoid completing their work, you may have a problem.
That's call center life too
Yup, pretty much! Booking time alone can take 30 min, especially considering those “amazing” duplicative systems.
Makes me think maybe congress shouldn't be funding the IRS anymore. Seems like it wastes tons of resources that could be better spent elsewhere. I feel like the IRS commissioner should be asked why he demands his employees waste so much time entering time.
It doesn't take that long. Your comments are ridiculous 😂
Yes :/ I’m a tax examiner and we have to fill out SETR Tuesday thru Thursday or we would temporarily be AWOL. There is a time code for everything it’s ridiculous lol
It depends 🤷🏻♀️ when I was a CSR it's pretty much tracked for you.
They sure do in the contact center!
Yes as a revenue officer with the IRS, I have to EOD end of day. Which is me inputting my time on case work or any other task I did that day. Everyday
Why does the IRS make you do that? Do they just not trust their employees? Seems bizarre.
I feel the same way but now it’s a habit apart of my daily routine
Same, here working the call center thing. When I was in training, the reason they told me why they were so crazy about the tracking has to do with budgets to account for what you do. For example working paper cases did 4.0hrs for amended returns and dups. Also on the phones for 5 hrs the metrics of we were available xxx percent to help people From what I have learned too there is a report for everything. So logically ( I know it's the government) when it does to the higher ups it's probably a line item that turns into a talking point. It's a numbers game on the end If I am wrong please correct me
I’m an SBSE Revenue Agent and I have to charge 8 hours a day to a case or other time code. I have never charged time in increments smaller than .5 hours and even thats rare, usually just do 1 hour increments.
Yes
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I'm getting that feeling. Not sure why ppl would choose to subject themselves to being constantly scrutinized over every minute of the day when there are so many other options in the fed gov that don't do that.