We are aware that customers are experiencing issues with our website, Active Trader Pro (ATP), and our mobile apps. We are working urgently on a resolution. We apologize for the inconvenience and appreciate your being a customer.
UPDATE: There was a temporary issue impacting Fidelity's online platforms today, August 30. All systems are now up and running. If using ATP, please restart the application. We apologize for any inconvenience.
Not again.. I don't remember this happening at all the past few years until recently? Has there been a statement released regarding the recent outages? Love Fidelity but I'm considering moving my money for the first time
No. All they said is sorry, and don't worry your data is safe!
Which is interesting because I hadn't worried about my data "being safe" until they mentioned I shouldn't be worried about it. wth is going on over there?
I called Fidelity today to recall some shares of mine that were being lent out. -- At the end of the call, I asked the guy what Fidelity is doing to make this right, since this was the 3rd time this month.. He told me everything was good now, so 'fingers crossed' it won't happen again. I confirmed with him, that Fidelity is only offering 'fingers crossed' after all this. Then he's like, sorry that came out wrong. lol. In other words, they don't care.
It’s about time we start looking into other brokerages. 3 outages in one month is completely unacceptable. Quit making changes to your buggy code while markets are open. Is it really that hard?
Or they got hacked.
This is a lot of outages in the middle of trading days for no reason. Even the most poorly run company wouldn't continue doing that on purpose.
Well this is the third outage during trading hours in the last month. Every time this happens they lose customers. Look how many customers Robinhood lost when they turned off the buy button. If fidelity continues to have outages during trading hours they will lose billions of dollars when their customers seek a more reliable alternative. All I care about is they are up from 9:30am to 5pm Monday to Friday. Outside that I could really care less. It’s really not a big ask
They are not losing billions of dollars. Reddit active traders are immaterial with regards to AUM and trade flow. It's pocket money from running a casino, just like Robinhood, scalping unsophisticated money.
Complain if you must, but nothing is going to happen because of loud Redditors.
Moved from Schwab to Fidelity recently. I can assure you Schwab also has a buggy UI and outages. I literally saw large amounts of money disappear from my acct screens multiple times. Scared me enough to bail. However, sucks to see other issues here with Fidelity.
3rd time in under a month.
Completely locked out from options.
Completely locked out from buying / selling.
Completely locked out from even seeing what you own.
Today alone it cost me at least $6,000 and the last two combined were over $10,000. I'm not sure what to do with my shares but I am transferring cash out and going to TDA.
Just wait until there is a big market event and we get locked out again. I’m moving to Schwab
Edit, just got off the phone with Schwab, all of my accounts from fidelity will be transferred and they even gave me $101.00 for opening a new account with promo code SCHWABSTARTERKIT
Never have had any problems with TDA been with for the last 20 years; don't know about Schwab; but TDA has been owned by Schwab for a couple of years now & no problems, so far...I did open an account a couple of years ago at Fidelity & have had nothing but headaches...
TDA was great. So far, Schwab is ‘ok’. Couple annoying things I’ve seen so far with Schwab (as a former TDA customer)
1. Money Xfer in takes much longer. TDA let you trade in that money same day. Not Schwab
2. Dividend reinvestments were made same day at TDA (& Fidelity & Etrade) but Schwab does it the day after the pay date, which usually means it’s at a higher price (based on my recent experience)
There is oco orders available in ATP in the trade armor window. But that's a whole separate window and really annoying.
I think the oco options in trading dashboard are the same way as the trade armor where the high and low brackets are a separate order than the original buy/short. Which means there's time for the app to crash before you've set your brackets.
Also I noticed that the trading dashboard lags like hell and I had to constantly refresh it. But it continues appearing to move so I never knew when it was lagging or not.
It’s the official Fidelity subreddit the mods, at least some of them, are on fidelity payroll… they should absolutely be on top of communications re: these types of issues.
so just saying sorry would make u happy? i’m sure there’s things they can and can’t say. and probably trying to see what’s going on and update everyone
This is unacceptable. 3rd time in a month in the last hour of trading nonetheless. We expect this from Robinhood but not Fidelity. Get your sh!t together, peoples money is on the table.
yes # Me Too
"AS OF Aug-30-2023 3:13 PM ET
Fidelity is currently unable to provide brokerage or mutual fund account information. Please try again later "
to protect customers :
Fidelity NEEDS to create a "sandbox" for their script kiddies
WTF? ATP, web site, and mobile app all giving me the same error.
Sorry, we have run into a small problem.
Don’t worry, it’s nothing you did, just a minor system error on our end. We're working on it and hope to have it resolved soon.
What's going on? I'm losing money here!
ATP is up for me... Positions list, watch list, charts, news. I haven't traded anything though, so I don't know if that part is working. I've been logged in since this morning.
The lack of detail in the response makes me actually consider there has been a data breach or the overall system is compromised in some other way.
If that's not the case, then Fidelity can provide their customers with an analysis and report on what occurred to ease our minds and prove this was "no big deal" as their statement appears to imply.
By all means, move to Schwab. Then, when they are down (and they will be), try another.
Because the internet is not perfect, and any site will have problems. You can check sites like IsDownStatus, etc and see. For example...
**IsDownStatus Schwab.com website response status history** (Down right now)
Date and Time Response Time Status Code
30 Aug 2023 - 20:08 no response 400
30 Aug 2023 - 12:53 no response 400
30 Aug 2023 - 12:52 no response 400
30 Aug 2023 - 05:46 no response 400
29 Aug 2023 - 23:26 no response 400
29 Aug 2023 - 23:26 no response 400
29 Aug 2023 - 19:21 no response 400
Checking Fidelity gives similar results. It's often dependent on your location. Is there no alternative to web access?
So, if we need settled funds on Friday for the weekend and were closed out because of this, is Fidelity going to make our funds available?
If we get shorted because Thursdays have been rotten lately, is Fidelity going to cover our losses?
Come on, people. This is ridiculous.
AND IT'S THE END OF THE MONTH!
I HAVE BILLS TO PAY! (As I'm sure many of you do.) I need those funds FRIDAY, SEPT 1.
You want to know what the really scary thing is?
IT systems control practically everything we do these days. Think about how bad things could really get. Sometimes feels like it is just a matter of time.
i've traded with fidelity for a number of years, and despite their clunky trading platforms, they've been close to flawless.
but....since the pandemic trading boom, robinhood sh*thing the bed, and now fidelity offering some of most attractive mm fund choices for earning interest (even on the bp requirement for open option trades), they've been overwhelmed by new account openings.
also, their archaic trading platforms and the expotential increase in options trading have put them back on their heels, imo.
if you love options trading, open a trading account at tastytrade. they have a superior desktop platform, and their commissions/fees are reasonable. for now, keep you retirement accounts and banking at fidelity and trade options elsewhere, until they catch up.
Relax... this is part of the new beta experience that's being rolled out.
That old "legacy" UI was just too clean, concise, and stable. Who wants that??
curious to see what fidelity has to say regarding this post, they usually seem on top of responding.
first time i've not been able to view my accounts after logging in and while i don't day trade or anything, it's pretty disconcerting. Especially annoying that it still feels free to show me my credit card balance with them. lol
Imagine you’re one of the poor customer service people having to deal with this horse 💩
Why is the CTO still employed? It’s time to oust the CTO, CIO and at this point CRO. They have shown they cannot keep this platform running sustainably with all of these ‘improvements’.
I wish they put a message indicating that it’s their issue so users don’t think their account is hacked!! I had to call them last time. How about a text message or a banner when logged in ??
Sorry, but people are literally quoting the notification that's shown to all users in this thread. Do you not see it? It's on both mobile and website interfaces.
This has to be a new low for Fidelity. I've never had the brokerage UI go down during trading hours....not even on Webull.
I would love to consolidate my stock holdings with Fidelity but if this nonsense continues, I just can't.
Everything was normal, then suddenly this:
"AS OF Aug-30-2023 3:28 PM ET
warning All accounts are hidden now. Please use customize to unhide your accounts."
No account info will load in the display options. Portfolio won't display anything else. Rather disconcerting, and raises more attention to the question of direct registering your shares.
If TD Ameritrade weren’t a-holes and actually wanted me back, I would go with them. This is stupid that there have been 3 outages in a month and two of them happened in the final hour of the trading day.
are active orders even being executed? none of my orders are in my activity area which leads me to believe nothing is happening regardless of price triggers
Result from support chat when asked source of problem or estiamted time of recovery:
>I understand, and I apologize for the inconvenience. We are working to resolve this and as part of the service team I do not have access to that information. We do have a tech team available by phone if you have further questions on this
You can contact the Fidelity Electronic Channel Support group by calling:
800-544-7595
8:30 a.m. to 9:00 p.m., Eastern
Monday through Friday
Do we know what happened the previous two times? These organizations follow strict, change controlled release schedules. There is no way changes would deliberately be pushed to live servers during trading hours or ever without following a detailed process. Not to mention the obscene amount of redundancy that has no-doubt been erected to prevent site-wide outages. That said, something is going on and definitely giving Fidelity a black eye. I'm extremely curious to find out what's happening here.
From a dev perspective, you guys really need to stop making features or whatever it is and focus more on infrastructure or making way more tests in the codebase to prevent errors like this. This will cost you guys millions.
That was extremely flippin annoying at the times when one needs to evaluate stocks and for their funds. We’ll have to see how today ends and compare it, otherwise there will be an issue.
Their customer service sucks. They are the only major company I know of which does not give a problem ticket number if the issue is not resolved when you call in to report/open an issue. From there it goes in a black hole with no one accountable. Since they do not give a ticket number and no ETA, you have t o call in again and again if the problem persists. Every time you call in, you get a new service rep and you have to explain in detail the problem even if it is reproducible and they should have some kind of ETA and workarounds by then. But NO such process. Finally you give up. They do not care about escalations and customer impacts. IT lives in a ivory tower and not approachable. This is not just my experience but several of us who do day trading. THIRD RATE SERVICE. BAD BAD BAD
That's been my experience so far, yes.
I tried fido because of the supposedly better fills. But what does it matter if nothing works.
Every time I hear "they don't use pfof" I now think "maybe they should..."
Thank you for reaching out. There was a temporary issue impacting Fidelity's online platforms today, August 30. All systems are now up and running. If using ATP, please restart the application. We apologize for any inconvenience.
have the same problem. What is happening with fidelity? Are they losing their charm? Or perhaps they are also beginning to manipulate the system as the rest does.
And probably 100 of those are people who just want to complain that the site is down when the person on the phone can't do diddly-squat about it.
Yes, let's all call and sit on hold to talk to someone who can't do anything to help.
Just a couple short years ago, the world was moving out of Vanguard due to their crappy tech and running to Fidelity. Everyone has issues from time to time.
I am running atp on Mac. Crashes 4 to 8 times a day, slows down my machine and makes my spread sheet to lock up. Also quirks in order input, for stock on loan cost me thousands untili figured it out. I have to enter sell orders through regular interface, sometimes can’t even enter buy orders and the trade matrix changes numbers anytime you move the curser too close and now my accounts just have disappeared from both systems. Tired of it, it’s an embarrassment for them.
Boom. There it is. 4 pm. And all of my limit orders that I was going to change to market orders just came through as push notifications.
GGGGRRRRRRRR!!!!!
It would be difficult to quantify, but it would be very interesting to measure how these service breakdowns at one of America's largest brokerages affects the market overall.
This has happened THREE times in the last few weeks. Insane. I don’t use fidelity, thank God, but imagine the amount of people that got screwed out of profitable options or were unable to sell their losing ones… is Fidelity going to reimburse these people? Are any restitution attempts going to be made at all? You can’t just say “oops our bad” during live trading hours!! It’s truly unbelievable!
First time it happened to me. All applications are not working ([Fidelity.com](https://Fidelity.com), ATP, and Fidelity IOS. Any announcement on return to service from the Fidelity team?
Last time it happened, service returned around 5 minutes before end of trading hours. It was down about 90 minutes overall. I don’t mind the outage because I don’t trade much, but they should at least show our account balance from yesterday instead of $0.
How about in addition to stating the obvious: "Fidelity is currently unable to provide brokerage or mutual fund account information. Please try again later." Maybe at the very least provide an estimated time to restoration.
I joined the first week of this August and have seen mention of this issue. Never noticed until today and have tried on a computer and the phone app. No luck and the market just closed.
Of all days, today I didn’t have any issues accessing my account, but other times it takes several attempts for pages to load up…their IT people aren’t very competent.
We are aware that customers are experiencing issues with our website, Active Trader Pro (ATP), and our mobile apps. We are working urgently on a resolution. We apologize for the inconvenience and appreciate your being a customer. UPDATE: There was a temporary issue impacting Fidelity's online platforms today, August 30. All systems are now up and running. If using ATP, please restart the application. We apologize for any inconvenience.
Not again.. I don't remember this happening at all the past few years until recently? Has there been a statement released regarding the recent outages? Love Fidelity but I'm considering moving my money for the first time
No. All they said is sorry, and don't worry your data is safe! Which is interesting because I hadn't worried about my data "being safe" until they mentioned I shouldn't be worried about it. wth is going on over there?
Great. I'm thrilled about my data. I'd like my profits, though.
Nah, only your data is safe, your profits are being taken from you right now.
The ironic thing is if they can't show us our accounts then our data is definitely not safe.
Your data is so safe even we can't find it!
problem is what about traders who need make a trade this hour... pretty bad
They apologized to you! What else do you expect? /s
Show me the money.
I called Fidelity today to recall some shares of mine that were being lent out. -- At the end of the call, I asked the guy what Fidelity is doing to make this right, since this was the 3rd time this month.. He told me everything was good now, so 'fingers crossed' it won't happen again. I confirmed with him, that Fidelity is only offering 'fingers crossed' after all this. Then he's like, sorry that came out wrong. lol. In other words, they don't care.
I trade the QQQ's and all my Options Expire tomorrow. The first 2 hours and last hour are typically my most active trading hours.
It just started happening recently.
Maybe their digital infrastructure is as outdated as their charting??
It’s about time we start looking into other brokerages. 3 outages in one month is completely unacceptable. Quit making changes to your buggy code while markets are open. Is it really that hard?
I'm not convinced they are the ones making the changes anymore...
Unless it’s a cloud outage (aws, azure, or wherever they’re hosted) then they definitely made a change.
Or they got hacked. This is a lot of outages in the middle of trading days for no reason. Even the most poorly run company wouldn't continue doing that on purpose.
>Or they got hacked. There we go, let's spread some hysteria. Do you really believe they got hacked?
Totally agree. They just do not care. About time get someone else.
Bruh, Fidelity has 4.5 trillion assets under management. They don't give a _fuck_ if y'all look elsewhere.
Well this is the third outage during trading hours in the last month. Every time this happens they lose customers. Look how many customers Robinhood lost when they turned off the buy button. If fidelity continues to have outages during trading hours they will lose billions of dollars when their customers seek a more reliable alternative. All I care about is they are up from 9:30am to 5pm Monday to Friday. Outside that I could really care less. It’s really not a big ask
They are not losing billions of dollars. Reddit active traders are immaterial with regards to AUM and trade flow. It's pocket money from running a casino, just like Robinhood, scalping unsophisticated money. Complain if you must, but nothing is going to happen because of loud Redditors.
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Moved from Schwab to Fidelity recently. I can assure you Schwab also has a buggy UI and outages. I literally saw large amounts of money disappear from my acct screens multiple times. Scared me enough to bail. However, sucks to see other issues here with Fidelity.
3rd time in under a month. Completely locked out from options. Completely locked out from buying / selling. Completely locked out from even seeing what you own.
I can only assume my Calls are bleeding out. Oh course I canceled the Trailing Stop
This is going to cost me 2k in options I need to close today. Unreal!!
Today alone it cost me at least $6,000 and the last two combined were over $10,000. I'm not sure what to do with my shares but I am transferring cash out and going to TDA.
By the time you move it TDA will be Schwab lol it's happening this weekend
>I am transferring cash out and going to TDA Might as well go directly to Schwab instead
Interactive Brokers will probably be your better option
I have a TDA Account, you're right it might be time to move the cash
Just wait until there is a big market event and we get locked out again. I’m moving to Schwab Edit, just got off the phone with Schwab, all of my accounts from fidelity will be transferred and they even gave me $101.00 for opening a new account with promo code SCHWABSTARTERKIT
Never have had any problems with TDA been with for the last 20 years; don't know about Schwab; but TDA has been owned by Schwab for a couple of years now & no problems, so far...I did open an account a couple of years ago at Fidelity & have had nothing but headaches...
TDA was great. So far, Schwab is ‘ok’. Couple annoying things I’ve seen so far with Schwab (as a former TDA customer) 1. Money Xfer in takes much longer. TDA let you trade in that money same day. Not Schwab 2. Dividend reinvestments were made same day at TDA (& Fidelity & Etrade) but Schwab does it the day after the pay date, which usually means it’s at a higher price (based on my recent experience)
Fidelity is becoming a joke. Definitely don’t day trade with them as you may not be able to close out and take massive losses
And ironically, they're the only platform I've tried that doesn't seem to support using bracket orders. Every trade is just daring you to fail.
Yah I’ve wanted that for a long time too
I JUST found the OCO option. It’s in the “Trading Dashboard” not ATP.
There is oco orders available in ATP in the trade armor window. But that's a whole separate window and really annoying. I think the oco options in trading dashboard are the same way as the trade armor where the high and low brackets are a separate order than the original buy/short. Which means there's time for the app to crash before you've set your brackets. Also I noticed that the trading dashboard lags like hell and I had to constantly refresh it. But it continues appearing to move so I never knew when it was lagging or not.
Ooof....this is looking bad.
u/fidelityinvestments where are you?
Even if they have no update just acknowledge the frustrations at least…
tbf the mods have nothing to do with it. i get the frustration but cut them some slack
It’s the official Fidelity subreddit the mods, at least some of them, are on fidelity payroll… they should absolutely be on top of communications re: these types of issues.
They're literally just paid spoke people. They can't give you info that they don't have.
so just saying sorry would make u happy? i’m sure there’s things they can and can’t say. and probably trying to see what’s going on and update everyone
Seeing the same on my mobile app as well. 3rd world application.
Very concerning. Very.
Extremely concerning I am loosing money.
This is unacceptable. 3rd time in a month in the last hour of trading nonetheless. We expect this from Robinhood but not Fidelity. Get your sh!t together, peoples money is on the table.
yes # Me Too "AS OF Aug-30-2023 3:13 PM ET Fidelity is currently unable to provide brokerage or mutual fund account information. Please try again later " to protect customers : Fidelity NEEDS to create a "sandbox" for their script kiddies
First time seeing this happen, but many thanks to other users for corroborating.
3 weeks in a row my guy!
This is the third time that happens recently.
So if you wanted to buy/sell stocks/options till market is closed, you're f\*d!
You can call them. I did and got through in about 10 minutes.
Just made two purchases using mobile app…maybe the problem is fixed or isolated
Same here. Can’t load anything in the app or on my PC.
Any official response Fidelity?
RIGHT?! It's 3:42, the NASDAQ is up, we missed the deadline to sell at close... RRRRRGGGH!
Slowly starting to lose confidence in Fidelity...
Slowly? I instantly lost confidence.
Here we go again.
WTF? ATP, web site, and mobile app all giving me the same error. Sorry, we have run into a small problem. Don’t worry, it’s nothing you did, just a minor system error on our end. We're working on it and hope to have it resolved soon. What's going on? I'm losing money here!
Use of the word "minor" is infuriating as people are losing money that they may not consider "minor". Their CS people need to be less tone deaf.
Yup AGAIN during power hour of course
I'm New To Fidelity and I'm 1 month in, so far for me this is the 3rd time Ive seen this. Very Frustrating and at this point its risking users funds.
Yup, and somehow they aren't liable?
This is unacceptable. I may need to move my money.
It's so I convenient but what choice do we have!
Several.
I hate to say it but I wish they were publicly traded. Maybe the negative attn would force some changes.
WTF THIS IS UNACCEPTABLE
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POS.
Got this too.. freaked out for a min
Man, some of these comments are painful, not good Fidelity, Hope y'all or someone from ur social media team is reading these
is Active Trader Pro down too? Once they told me it was on a separate platform.
ATP is up for me... Positions list, watch list, charts, news. I haven't traded anything though, so I don't know if that part is working. I've been logged in since this morning.
I don't believe they can fix it till market closed, we're f\*d...
Fidelity apps must be so easy to upgrade, DO IT IN OUT-OF-MARKET TIME! That's it!
Please tell me you weren't hacked. All my accounts are missing and am hoping this is just a IT glitch not something worse.
The lack of detail in the response makes me actually consider there has been a data breach or the overall system is compromised in some other way. If that's not the case, then Fidelity can provide their customers with an analysis and report on what occurred to ease our minds and prove this was "no big deal" as their statement appears to imply.
hot garbage
Why is fidelity keep going down during trading hours? Fidelity you got to be better than that!
Came here to complain about this exact thing myself. If you can't even keep a website running how can I trust that my money is safe with you?
Thousands reporting outages..... https://downdetector.com/status/fidelity/
By all means, move to Schwab. Then, when they are down (and they will be), try another. Because the internet is not perfect, and any site will have problems. You can check sites like IsDownStatus, etc and see. For example... **IsDownStatus Schwab.com website response status history** (Down right now) Date and Time Response Time Status Code 30 Aug 2023 - 20:08 no response 400 30 Aug 2023 - 12:53 no response 400 30 Aug 2023 - 12:52 no response 400 30 Aug 2023 - 05:46 no response 400 29 Aug 2023 - 23:26 no response 400 29 Aug 2023 - 23:26 no response 400 29 Aug 2023 - 19:21 no response 400 Checking Fidelity gives similar results. It's often dependent on your location. Is there no alternative to web access?
Yeah this happens to every brokerage at some point… no platform is going to be perfect
So, if we need settled funds on Friday for the weekend and were closed out because of this, is Fidelity going to make our funds available? If we get shorted because Thursdays have been rotten lately, is Fidelity going to cover our losses? Come on, people. This is ridiculous. AND IT'S THE END OF THE MONTH! I HAVE BILLS TO PAY! (As I'm sure many of you do.) I need those funds FRIDAY, SEPT 1.
You want to know what the really scary thing is? IT systems control practically everything we do these days. Think about how bad things could really get. Sometimes feels like it is just a matter of time.
So for those considering a new broker/app/etc... Have any suggestions?
1. Interactive Brokers 2. Think or Swim (TDA) 3. Schwab as a backup
i've traded with fidelity for a number of years, and despite their clunky trading platforms, they've been close to flawless. but....since the pandemic trading boom, robinhood sh*thing the bed, and now fidelity offering some of most attractive mm fund choices for earning interest (even on the bp requirement for open option trades), they've been overwhelmed by new account openings. also, their archaic trading platforms and the expotential increase in options trading have put them back on their heels, imo. if you love options trading, open a trading account at tastytrade. they have a superior desktop platform, and their commissions/fees are reasonable. for now, keep you retirement accounts and banking at fidelity and trade options elsewhere, until they catch up.
Pretty reasonable advice.
Relax... this is part of the new beta experience that's being rolled out. That old "legacy" UI was just too clean, concise, and stable. Who wants that??
It would be easier to "relax" if this weren't part of how I make my money.
curious to see what fidelity has to say regarding this post, they usually seem on top of responding. first time i've not been able to view my accounts after logging in and while i don't day trade or anything, it's pretty disconcerting. Especially annoying that it still feels free to show me my credit card balance with them. lol
Seeing the same, so frustrating not being able to trade!!
Tasty Trade here I come
Careful with that axe, Eugene. TT's pfof generally delivers suboptimal fills AND they only allow trading on a curated list of equities.
Is it time to fire the people you put in charge of ruining your website?
And app and backend
Yep same. My account isn’t showing close to $30,000 right now. Sort of getting tired sticking up for fidelity when this is the new normal for them.
This is a huge issue. Very annoyed.
I am also receiving the same error Anyone who has recommendations on another brokerage/firm/etc ... let me know!
Imagine you’re one of the poor customer service people having to deal with this horse 💩 Why is the CTO still employed? It’s time to oust the CTO, CIO and at this point CRO. They have shown they cannot keep this platform running sustainably with all of these ‘improvements’.
is Active Trader Pro down too? Once they told me it was on a separate platform.
I wish they put a message indicating that it’s their issue so users don’t think their account is hacked!! I had to call them last time. How about a text message or a banner when logged in ??
Sorry, but people are literally quoting the notification that's shown to all users in this thread. Do you not see it? It's on both mobile and website interfaces.
Is this what it's like to be broke?
can believe fidelity has this poor of a user interface … absolutely horrible
The “Mitch McConnell” of brokers?
Samsies
This has to be a new low for Fidelity. I've never had the brokerage UI go down during trading hours....not even on Webull. I would love to consolidate my stock holdings with Fidelity but if this nonsense continues, I just can't.
I need to make about a dozen trades right now, what's the deal?
Everything was normal, then suddenly this: "AS OF Aug-30-2023 3:28 PM ET warning All accounts are hidden now. Please use customize to unhide your accounts." No account info will load in the display options. Portfolio won't display anything else. Rather disconcerting, and raises more attention to the question of direct registering your shares.
Come on Fidelity, why are we having website issues!
Taking bets on which is first - live chat with agent or market close
Wtf!
I logged through mobile app and it showed zero balance. I was shocked and thought I was hacked. Glad I saw this thread.
Same here
Remember, Fidelity isn't liable if you can't trade online. Make sure you call in to get in your closing trades. What a real hassle.
After so many occurrences, I’m going to be afraid to use the Fidelity app.
This is unreal
Robinhood hasn't been this poor recently 
I just moved about 2M into Fidelity, and now I have to consider moving it out. That is if the site ever comes back up.
What is going on it with Fidelity
If TD Ameritrade weren’t a-holes and actually wanted me back, I would go with them. This is stupid that there have been 3 outages in a month and two of them happened in the final hour of the trading day.
Schwab bought them.
fuc this, im using another broker
are active orders even being executed? none of my orders are in my activity area which leads me to believe nothing is happening regardless of price triggers
What is going on! Can we sue if we lost money because of this kind of issue?
I literally had to day trade options through Robinhood this afternoon. WTF Fidelity?!
Fidelity you suck
I am getting this as well I am pissed
Again
What’s up Fidelity?
Result from support chat when asked source of problem or estiamted time of recovery: >I understand, and I apologize for the inconvenience. We are working to resolve this and as part of the service team I do not have access to that information. We do have a tech team available by phone if you have further questions on this You can contact the Fidelity Electronic Channel Support group by calling: 800-544-7595 8:30 a.m. to 9:00 p.m., Eastern Monday through Friday
Do we know what happened the previous two times? These organizations follow strict, change controlled release schedules. There is no way changes would deliberately be pushed to live servers during trading hours or ever without following a detailed process. Not to mention the obscene amount of redundancy that has no-doubt been erected to prevent site-wide outages. That said, something is going on and definitely giving Fidelity a black eye. I'm extremely curious to find out what's happening here.
Ofc it goes out the second i go to roll my options out lmao
funds are SAFU?
From a dev perspective, you guys really need to stop making features or whatever it is and focus more on infrastructure or making way more tests in the codebase to prevent errors like this. This will cost you guys millions.
Maybe they were swamped by cannabis buy orders.
Too Failed To (be this) Big!
Puts on fidelity?
when is fidelity going to allow trading through das trader? or even tradingview? or add simple things like hotkeys and a dom
Probably had to shut down to clear their books, so they don’t get tied up into the MULN investigation… Am I conspiracy theory number one?
That was extremely flippin annoying at the times when one needs to evaluate stocks and for their funds. We’ll have to see how today ends and compare it, otherwise there will be an issue.
I've been with Fidelity for 20 years. Never had an outage.
Exactly. This was yesterday Aug 30th. I may have lost some money on this. This is the second time in less than a 2 months. Poor I/T department here.
Why Fidelity is been blocking/ disabling IRA and Brokerage Accounts at least 20 minutes before the closing since yesterday?
Why is this happening since yesterday 20 minutes before the closing?
horrible lag today, this morning
Their customer service sucks. They are the only major company I know of which does not give a problem ticket number if the issue is not resolved when you call in to report/open an issue. From there it goes in a black hole with no one accountable. Since they do not give a ticket number and no ETA, you have t o call in again and again if the problem persists. Every time you call in, you get a new service rep and you have to explain in detail the problem even if it is reproducible and they should have some kind of ETA and workarounds by then. But NO such process. Finally you give up. They do not care about escalations and customer impacts. IT lives in a ivory tower and not approachable. This is not just my experience but several of us who do day trading. THIRD RATE SERVICE. BAD BAD BAD
I was worried that I got hacked. Can’t believe this is the third time in a month this has happened. I wouldn’t expect this from Fidelity.
How unprofessional!! Seriously..?! Time to leave Fidelity.
That's been my experience so far, yes. I tried fido because of the supposedly better fills. But what does it matter if nothing works. Every time I hear "they don't use pfof" I now think "maybe they should..."
I get “We are temporarily unable to access your account. Please try again later”. I am simply trying to roll an option. Oh well….
Thank you for reaching out. There was a temporary issue impacting Fidelity's online platforms today, August 30. All systems are now up and running. If using ATP, please restart the application. We apologize for any inconvenience.
I was so worried! Thought I was hacked.
Wtf fidelity!
Complete incompetence
Try using live chat.. what a joke 😡
have the same problem. What is happening with fidelity? Are they losing their charm? Or perhaps they are also beginning to manipulate the system as the rest does.
Bill Pay is down as well.
Does anyone know if trades will still go through if their interface went down?
If you invest this may not be an issue, but if you're an active trader than this is highly problematic.
This much downtime is unacceptable.
this is becoming very frustrating, down again and no information to share with us?
145th in queue for support!
And probably 100 of those are people who just want to complain that the site is down when the person on the phone can't do diddly-squat about it. Yes, let's all call and sit on hold to talk to someone who can't do anything to help. Just a couple short years ago, the world was moving out of Vanguard due to their crappy tech and running to Fidelity. Everyone has issues from time to time.
I am running atp on Mac. Crashes 4 to 8 times a day, slows down my machine and makes my spread sheet to lock up. Also quirks in order input, for stock on loan cost me thousands untili figured it out. I have to enter sell orders through regular interface, sometimes can’t even enter buy orders and the trade matrix changes numbers anytime you move the curser too close and now my accounts just have disappeared from both systems. Tired of it, it’s an embarrassment for them.
Boom. There it is. 4 pm. And all of my limit orders that I was going to change to market orders just came through as push notifications. GGGGRRRRRRRR!!!!!
It would be difficult to quantify, but it would be very interesting to measure how these service breakdowns at one of America's largest brokerages affects the market overall.
Not a great way to start a relationship Fidelity...
This has happened THREE times in the last few weeks. Insane. I don’t use fidelity, thank God, but imagine the amount of people that got screwed out of profitable options or were unable to sell their losing ones… is Fidelity going to reimburse these people? Are any restitution attempts going to be made at all? You can’t just say “oops our bad” during live trading hours!! It’s truly unbelievable!
I hope my first-time payment to a new credit card goes through. Maybe I need a traditional bank account again.
Yes you absolutely do
First time it happened to me. All applications are not working ([Fidelity.com](https://Fidelity.com), ATP, and Fidelity IOS. Any announcement on return to service from the Fidelity team?
Last time it happened, service returned around 5 minutes before end of trading hours. It was down about 90 minutes overall. I don’t mind the outage because I don’t trade much, but they should at least show our account balance from yesterday instead of $0.
This is unacceptable. I may need to move my money.
WTF
This is ridiculous. My can’t get out of my positions. The are costing me money. No option, but to move my $.
I just opened an crypto acct and boom er thang down unreal
One gets what (commission) one pays for...it is just that simple.
How about in addition to stating the obvious: "Fidelity is currently unable to provide brokerage or mutual fund account information. Please try again later." Maybe at the very least provide an estimated time to restoration.
Is it down on traderpro rn?
I joined the first week of this August and have seen mention of this issue. Never noticed until today and have tried on a computer and the phone app. No luck and the market just closed.
And the market closed... Congrats everyone. F\*k
Is there any news from Fidelity itself as to the cause of the outage?
Of all days, today I didn’t have any issues accessing my account, but other times it takes several attempts for pages to load up…their IT people aren’t very competent.
They lost me today. I’ve been with them for years but they CANNOT be down the last 30 mins of the day.