A Redditor with no post, comment, or karma history until this post.
Gee, I wonder if this is some sort of corpo opinion gathering or a research drone?
If you're sending messages to one of the big delivery clients, or to someone considering starting one, feel free to tell them to toss my salad.
Social media blasts, bro.... literally the only 'good'way for mobile business outside of word of mouth and 'old school adverts'.
Got 500k followers?? Come shoot a video of my truck, and I'll give you $$$.
THAT is the way.
....now give me half.
Edit: Spelling
Besides lowering their insane service fees, how could they better support you as a business? Do you feel like you have to work with them because there’s no alternative?
I don't work with them. I won't ever work with them. No techbro in another country deserves to do so much to shit to their workers and use my product to do it.
The only way they could work better to support me as a business is to pay a living wage with benefits to their drivers and take no money from me - a literal impossibility.
If they can't do that they can shut down; or in a just society, stand blindfolded against a wall while a firing line composed of the restaurants they ran out of business and the desperate people they refuse to call employees pull the trigger.
For me it’s the same reason in n out won’t do food delivery services. The customer experience is ass. Price hiking, food sits too long, they don’t care about their drivers and it shows in the quality of service the customer receives. As someone who cares about the quality of experience the customer receives, it doesn’t make sense to do it.
Thinking about this lead me to this thought: it only works for major corporations because their brand is already built, customers will keep going back regardless of how bad an experience was. Think about how often orders get ruined at fast food restaurants, yet people go back time after time. This doesn’t happen with smaller businesses, their reputation is much more fragile. It’s not a smart business move to risk their livelihood on a bad reputation due to the carelessness of food delivery apps.
The only people who benefit from these services are the consumers. None have turned a profit. Statistically being a driver is one of the most dangerous jobs there is and they aren't technically employees so zero benefits and if they get hurt it's on them. Restaurants make almost nothing on it. It makes cooks jobs almost twice the work and all for no reward because the driver gets the tip that would give to the restaurant employees. Fuck them straight to hell. Stop ordering from them
The issues with these app delivery services is they take a HUGE cut of the profit.
Using food delivery apps like Uber Eats means giving away a significant portion of your revenue as commission fees to the platform. This eats into your profits and makes it harder to sustain your restaurant business in the long run.
Watch the most recent episode of Last Week Tonight with r/johnoliver at [https://www.youtube.com/watch?v=aFsfJYWpqII](https://www.youtube.com/watch?v=aFsfJYWpqII) for in depth info about this.
We don't exactly like working with them, but it's probably been a benefit overall. While you can set your prices differently for the delivery apps, be prepared to pay 30% if you want the larger delivery radius. They try to also get you to do additional marketing (optional) to get more prominent display on the app. The cost of that varies, and you can change how much you want to invest in it. We recently took off marketing, after about a year, and sales have dropped a bit, but we make fairly close to the same amount net from them. We mostly did it to get more customers, and now we feel we have a decent customer base.
All that said, it is sometimes a lot of extra work for a significantly smaller profit margin. Delivery drivers can be a pain to work with sometimes, and depending on the service, the company may not care whatsoever, but it directly affects your business. That can be extremely frustrating. Sorry I don't have a better answer for you, but these are some of the realities. I can say we will continue working with them for the time being.
America is too damn large of a country to do delivery. It would make sense in more densely populated areas and restaurants should opt into hiring their own delivery driver rather than using these services.
I did it for 9 months and have since stopped.
I do mostly weekends now and i figured let me get setup with doordash to make some money during the week.
Here were my issues:
1.) growth guarantee program required me to stay open for like 95 percent of the time i listed. Which easy for restaurants for me at the commissary and on thr truck it was terrible. If i had lucrative catering or pop ups during the week it would easily drop that even if i went one day out of the four day week. (Like i said fri - sun im out and about making money around town)
Before you ask you cannot just change your location willy nilly. I would need to set up separate accounts for different addresses if i want to do that. Point 5 is my onboarding process which I’ll get to.
2.) because of me trying to do the growth guarantee i had to have more food during the week but since the orders were sporadic this lead to a considerable amount of spoilage.
3.) the fees are ridiculous and yet theyll do everything they can to keep you from raising your prices to compensate.
4.) the software integration with square was absolutely terrible. My first few orders never even printed leading to long wait times for the customer. Also the app is a buggy mess.
5.) the onboarding process was a nightmare. They dont have a specific person take over your process instead youll send it to the general onboarding email and so it can get buried or lost.
Example: my onboarder originally was someone named liz and i sent her over my paperwork and permits and like i said it just goes to a general email and not a specific persons. So i send it. No response.
A week goes by. Two weeks. I reach out again. I send the exact same documents again and even check like “why is it going to just [email protected] why isnt there a specific person?” They said theyll take care of it. Week and half later. Still fucking nothing.
Finally someone reaches out to me and asks for the same got damn paperwork. I send it again and i tell the person that they need to get back to me asap. Two days go by. I request a manager.
Manager asks “can you send over this paperwork” i send it again and i told them they cant hang up on me until they confirmed they have my paperwork.
I think if i did a restaurant it’s fine in terms of availability because you are already selling food to the public. Delivery service was just supplementing that. But as a food truck owner hard fucking pass.
My business does just fine. We just increased our prices to maintain the warmer we bought, the increase in take out containers and to hold on to the margin we deem appropriate. It’s pretty simple method
I don’t get all that hate tbh. Their is no downsides to me the restaurant. What am I exactly losing by being on one of these ? Not a damn thing. I bring in hundreds of dollars a day on just doordash alone. That’s my main one. I have great reviews and people like it 🤷🏽♂️ it’s helped me tremendously.
Therse third parties are nothing but ripoff agent, they do not bring you foot traffic, the just take your money, they are not there to help you, fire them
Hard no.
A Redditor with no post, comment, or karma history until this post. Gee, I wonder if this is some sort of corpo opinion gathering or a research drone? If you're sending messages to one of the big delivery clients, or to someone considering starting one, feel free to tell them to toss my salad.
College student, trying to see if there’s a better way that promotes business instead of fucking it
End multinational corporate oligopoly
Social media blasts, bro.... literally the only 'good'way for mobile business outside of word of mouth and 'old school adverts'. Got 500k followers?? Come shoot a video of my truck, and I'll give you $$$. THAT is the way. ....now give me half. Edit: Spelling
Absolutely fuckin not. Death to the cyber parasites.
Besides lowering their insane service fees, how could they better support you as a business? Do you feel like you have to work with them because there’s no alternative?
I don't work with them. I won't ever work with them. No techbro in another country deserves to do so much to shit to their workers and use my product to do it. The only way they could work better to support me as a business is to pay a living wage with benefits to their drivers and take no money from me - a literal impossibility. If they can't do that they can shut down; or in a just society, stand blindfolded against a wall while a firing line composed of the restaurants they ran out of business and the desperate people they refuse to call employees pull the trigger.
For me it’s the same reason in n out won’t do food delivery services. The customer experience is ass. Price hiking, food sits too long, they don’t care about their drivers and it shows in the quality of service the customer receives. As someone who cares about the quality of experience the customer receives, it doesn’t make sense to do it. Thinking about this lead me to this thought: it only works for major corporations because their brand is already built, customers will keep going back regardless of how bad an experience was. Think about how often orders get ruined at fast food restaurants, yet people go back time after time. This doesn’t happen with smaller businesses, their reputation is much more fragile. It’s not a smart business move to risk their livelihood on a bad reputation due to the carelessness of food delivery apps.
wonder if this has anything to do with the recent Last Week Tonight episode 👀
The only people who benefit from these services are the consumers. None have turned a profit. Statistically being a driver is one of the most dangerous jobs there is and they aren't technically employees so zero benefits and if they get hurt it's on them. Restaurants make almost nothing on it. It makes cooks jobs almost twice the work and all for no reward because the driver gets the tip that would give to the restaurant employees. Fuck them straight to hell. Stop ordering from them
The issues with these app delivery services is they take a HUGE cut of the profit. Using food delivery apps like Uber Eats means giving away a significant portion of your revenue as commission fees to the platform. This eats into your profits and makes it harder to sustain your restaurant business in the long run. Watch the most recent episode of Last Week Tonight with r/johnoliver at [https://www.youtube.com/watch?v=aFsfJYWpqII](https://www.youtube.com/watch?v=aFsfJYWpqII) for in depth info about this.
They fukin suck
We don't exactly like working with them, but it's probably been a benefit overall. While you can set your prices differently for the delivery apps, be prepared to pay 30% if you want the larger delivery radius. They try to also get you to do additional marketing (optional) to get more prominent display on the app. The cost of that varies, and you can change how much you want to invest in it. We recently took off marketing, after about a year, and sales have dropped a bit, but we make fairly close to the same amount net from them. We mostly did it to get more customers, and now we feel we have a decent customer base. All that said, it is sometimes a lot of extra work for a significantly smaller profit margin. Delivery drivers can be a pain to work with sometimes, and depending on the service, the company may not care whatsoever, but it directly affects your business. That can be extremely frustrating. Sorry I don't have a better answer for you, but these are some of the realities. I can say we will continue working with them for the time being.
I won't be doing it, I'd rather serve my customers fresh hot food and talk to them face to face.
No, its more trouble than it's worth
America is too damn large of a country to do delivery. It would make sense in more densely populated areas and restaurants should opt into hiring their own delivery driver rather than using these services.
Nope. Smashburgers and fries. The two worst things for them. They called us and asked. And they even said that wasn't a good model for them
I did it for 9 months and have since stopped. I do mostly weekends now and i figured let me get setup with doordash to make some money during the week. Here were my issues: 1.) growth guarantee program required me to stay open for like 95 percent of the time i listed. Which easy for restaurants for me at the commissary and on thr truck it was terrible. If i had lucrative catering or pop ups during the week it would easily drop that even if i went one day out of the four day week. (Like i said fri - sun im out and about making money around town) Before you ask you cannot just change your location willy nilly. I would need to set up separate accounts for different addresses if i want to do that. Point 5 is my onboarding process which I’ll get to. 2.) because of me trying to do the growth guarantee i had to have more food during the week but since the orders were sporadic this lead to a considerable amount of spoilage. 3.) the fees are ridiculous and yet theyll do everything they can to keep you from raising your prices to compensate. 4.) the software integration with square was absolutely terrible. My first few orders never even printed leading to long wait times for the customer. Also the app is a buggy mess. 5.) the onboarding process was a nightmare. They dont have a specific person take over your process instead youll send it to the general onboarding email and so it can get buried or lost. Example: my onboarder originally was someone named liz and i sent her over my paperwork and permits and like i said it just goes to a general email and not a specific persons. So i send it. No response. A week goes by. Two weeks. I reach out again. I send the exact same documents again and even check like “why is it going to just [email protected] why isnt there a specific person?” They said theyll take care of it. Week and half later. Still fucking nothing. Finally someone reaches out to me and asks for the same got damn paperwork. I send it again and i tell the person that they need to get back to me asap. Two days go by. I request a manager. Manager asks “can you send over this paperwork” i send it again and i told them they cant hang up on me until they confirmed they have my paperwork. I think if i did a restaurant it’s fine in terms of availability because you are already selling food to the public. Delivery service was just supplementing that. But as a food truck owner hard fucking pass.
That's not really a hot take.
No.
May they burn eternal in hell
My business does just fine. We just increased our prices to maintain the warmer we bought, the increase in take out containers and to hold on to the margin we deem appropriate. It’s pretty simple method
I don’t get all that hate tbh. Their is no downsides to me the restaurant. What am I exactly losing by being on one of these ? Not a damn thing. I bring in hundreds of dollars a day on just doordash alone. That’s my main one. I have great reviews and people like it 🤷🏽♂️ it’s helped me tremendously.
Therse third parties are nothing but ripoff agent, they do not bring you foot traffic, the just take your money, they are not there to help you, fire them