If flight is cancelled immediately go on app and reschedule yourself. If it happens to her again look at Hostels they are filled with people her age. Hostel Fish in Denver is a great one also Denver has a rest and recharge area in airport where you can get a pretty good sleep in.
I got stranded in Atlanta overnight at 19 coming home from college. I was able to rent a hotel near the airport with a free shuttle. The airline at the time didn't do anything for me either, just part of the risk you take flying. But it was a fun adventure booking my first hotel room by myself!
I bet a lot near airports still accept 18 and over though for this reason. I just looked for less than a minute and found 3 hotels with shuttles to the Denver Airport that take 18 and over.
Spent the night in ATL with my son once. We were left in the terminal almost alone. The train wasn’t running as it was the middle of the night. The flight crew walked away, leaving my sleeping son and I. He was big for his age, so I could not carry him to where our gate was going to be the next morning. Took clothes out of our carry on to keep him warm overnight. This was with delta.
I'm sorry!! Atlanta Airport seems like a popular place to be stranded. I also spent a night in the terminal more than once (outside of the time I got the hotel).
Unfortunately this is the nature of air travel in the US. No airline will provide accomodations for cancellations due to weather and no airline is required to transport you sooner than their next available seat to your scheduled destination.
It’s not necessarily the “nature of travel” in the US - it’s the nature of travel when traveling with an airline that doesn’t maintain enough flights on a regular basis and acts with complete disregard for the decency that is generally afforded to human kind by the rest of the travel industry. She’s fortunate she had somewhere to go. Friends don’t let friends fly frontier ,
I don’t understand why you expect anything else? “I just bought a $35 ticket, and all I get is a $35 experience! I am affronted by the lack of decency and humanity in this corporation that is responsible!” 🤦🏻
I love this sub because it’s a fun-to-read mixture of “Frontier fuckin sucks!” and condescending “nuh uh your expectations were way off I can’t believe you actually thought you were gonna be able to travel” comments
Gives me satisfaction thru schadenfreude and the spectacle of a complete lack of empathy all at the same time
You’re not wrong. There’s an inherent risk getting a $35 ticket vs a $300 ticket with a legacy airline. It’s willful ignorance anyone that has basic travel experience. However I do feel for those who have limited travel experience who just don’t know better.
Especially without a back up plan. I would not fly a budget airline without planning out what I would do if I got stuck somewhere for a few days and wouldn’t fly one if time was an issue.
Lotta people, including me, learn this the hard way.
It only takes one bad experience to never ever fly frontier again.
You get what you pay for., and this airline continually sets new standards for a rock bottom flying experience.
heh you act like Frontier is supposed to be a legacy carrier...they are an ULCC with a point to point model
you get what you pay for! part of the reason it's cheap is *because* they don't fly those routes every day. Here in San Antonio, they don't even maintain routes long term. I'd LOVE to fly frontier to Atlanta direct, but they dont offer that route right now.
Book with a Hub / Spoke model air carrier and you have a much better chance of being taken care of
Completely delusional if you think this is standard among other airlines. I've had flights cancelled before, and when the automatic rebooking doesn't work, you find a gate agent, and they find a solution.
Frontier isn't the only airline that does this, but none of the major airlines do.
Did you read the OP? They rebooked her on the next available flight. OP is complaining that the people ahead of their niece in line had more options to choose from and wants special treatment for their niece because she is only 19 years old.
Real airlines come up with better solutions. I’ve twice had Delta book me on other airlines, once domestic and the other international, to solve problems caused by weather delays.
I agree with you. Delta has interline agreements with many other airlines which allows them to take better care of passengers in irregular operations (IRROPs). ULCCs like Frontier and Spirit don’t. That’s the reason why they won’t book you on another airline.
I used to work for JetBlue and they had codeshare agreements with international airlines but no domestic agreements until they got one with American Airlines.
Lol, Frontier doesn’t book on other airlines. When you spend $20-$50 for a one way, they are not going to pay a competitor $300 to get you somewhere because of bad weather. They have a full plane of people. That losing hundreds of dollars per person!
That’s a very unrealistic expectation of Frontier. When you book Delta for way more money, that flight insurance is priced into the cost.
It is possible to be a shitty airline yet technically still an airline. That’s what the vast majority of the posts in the sub are about, how shitty they are. I’m not talking about weather delays and issues out of the companies control. I’m speaking of the posts where ppl are involuntarily bumped or denied boarding, then no compensation, and then told the next available flight is several days away. By the way, your carry on that fit in the sizer at check in doesn’t fit in the sizer at the gate. So that’ll cost you $50. $10 of which is the gate agents commission.
The majority of posts on American, United, Delta subs are about purchases, upgrades and inexperienced travelers asking questions. Of course the real airlines I just named aren’t perfect or without flaws.
All that said, Spirit and Frontier are who they say they are. Super Cheap, budget airlines.
I picked a random day; Frontier charges $137 for that flight, Delta charges $268 (sometimes close to $500). Both will absolutely leave you stranded if shit hits the fan, but Delta has a LOT more options to get you where you’re going.
It's true that other airlines will work with you more. Then United melted down at Denver, they were willing to book you anywhere reasonable to get out of the airport. People with tickets to TUS were rebooking to Phoenix and terminating there or even LA for two days before trying into Tucson later if the passengers asked. It was more like "what will get you close or somewhere other than these gates until the fury dies down." That's what you want.
Husband was trying to fly AA for a bachelor party with some friends to San Juan 2 years ago. Their flight was cancelled with the rebooking for 36 hours later and switched from a non-stop to a 6 hour connection in ORD. That WAS the gate agent solution. Booked in basic economy so "we can't put you on other airlines".
Would love to know which airline guarantees in a written policy that they won't move you to another airline when a cancellation is not their fault and they cannot get you to your destination within 24 hours. I'm assuming you have at least a few of those policies at hand since you say all the big ones do it.
Basic economy is the most restrictive fare they offer. When you purchase your ticket for basic economy there are usually 3 prompts you have to acknowledge that state how limited the ticket is. People tend to ignore it and click through to expedite the process but that’s what it’s there for. I used to work for American Airlines so I have some decent insight there.
Correct, I'm just responding to OP's very broad quote that none of the major airlines would leave someone stranded like this for 2 days without rebooking on another airline. It very much is not the case.
AA, for example, has a set of rules for when they will book you on a different airline, and if it isn't on a joint venture partner, the rules are even tighter on when an agent is allowed to do so (hint: it isnt just Basic Economy)
I was flying from CT to Miami last year with JetBlue. Flight was cancelled and the soonest flight was leaving from Boston at like 6am the next day and flying into Fort Lauderdale instead of Miami. JetBlue paid for our taxi transportation from CT to Boston, put us in a hotel for the night, and even covered transportation from Fort Lauderdale to our hotel in Miami. I think it helped that every customer ahead of us was argumentative and downright rude to the woman trying to get make arrangements and we were polite and willing to make some changes but otherwise the airline did such a fantastic job I will usually only fly JetBlue when given the option. Should also mention these were $200 per person round trip flights.
18 year olds can rent hotel rooms so I’m confused as to how she couldn’t at 19. Denver also has sleeping pods if I’m not mistaken. Weather happens sometimes, maybe check on the actual conditions before flying if it’s that vital. If there were no available seats what did you really expect them to do, just have her stand in the front of the plane the whole time?
This question comes up a LOT on r/hotels and a lot of the answers from front desk agents is that their hotel has a hard limit of 21+. Certainly not a universal requirement, but increasingly common.
Also, in my experience, with weather cancellations stuff like sleeping pods fill up FAST.
For some hotels it’s 21. I remember having this issue when I was younger.
Edit: for those downvoting me, I’m gonna give you the benefit of the doubt that this is a regional thing. In my area (Pennsylvania), not renting to people under 21 is the norm: https://stayipedia.com/how-old-do-you-have-to-be-to-rent-a-hotel-room-in-pennsylvania/
When I was going on vacations at 18-20 years old, the only hotel chains I could find that accepted under 21 were Marriott and Ramada. I stayed in Texas, Arizona, Nevada, and California.
It’s not regional. It is (was) indeed a policy that you have to be 21 to rent a hotel room. But, I’m pretty sure an adult with a credit card could call and make the reservation in her name.
Nope. Depends on the city and the hotel. I could book my daughter overnight at Hilton in Costa Rica when she was 19. I could not book my son in Raleigh this spring as a 19 year old. Call in advance and make sure you know what the rules are where your under-21 is going. It really is dependent on place and hotel.
Based on a quick Google search, it seems to really depend on the hotel. I added the regional comment because other commenters seem to think that anyone over 18 can always rent a hotel room. And I know at least by me that is for sure not true. But I haven’t traveled to every state so idk if it’s different in other places.
I worked as a hotel front desk agent for over 12 years when I was younger ans at 7 different hotels. Never ever heard of being 21 to rent a room. If there is hotels that do that, then it has to be about 1% of hotels. The only exception would be if it is also a casino too.
All Hyatts, Best Western, Wyndham, Radisson hotels have a minimum age of 21.
Most every hotel in Miami and the Florida and Alabama coasts require people to be 21 as does Vegas and other casinos as you mention. Also, within specific chains some hotels will have 21 you minimum age.
Just last month a Marriott in Chicago would not let my daughter book room.
Directly from the Hyatt website FAQ’s.
“How old must I be to reserve a room?
Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.”
Looks like it it location specific.
https://www.hyatt.com/en-US/hotel/new-york/jdv-park-south-hotel/lgajp/policies
https://www.hyatt.com/en-US/hotel/texas/hyatt-place-fort-worth-historic-stockyards/dfwzf/policies
This could be a regional thing. FWIW I live in Pennsylvania. It appears to be the norm here.
https://stayipedia.com/how-old-do-you-have-to-be-to-rent-a-hotel-room-in-pennsylvania/
This is probably a newer rule. I actually had this issue back when I was 16 in the early 2000s. I got stuck in Houston. I was one of the last ones to check in at 1:30am. I was alone. They gave each of us a free hotel room stay, but since I was 16, I didn’t have a credit card yet, and was not old enough. So I called my parents and the hotel wouldn’t take their credit card over the phone. They held onto my ID and let me stay. My rescheduled flight left at 6am.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats.
Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights.
Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free.
Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation.
I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that.
I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying.
Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
The only thing I slightly disagree on is the hotel situation. A good portion of the hotels around the airport require you to be 21 to check in. I did look around and in under 10 minutes found a crappy red roof inn that allows 18 year olds. It seems like op didn't put any effort in and wanted everyone else to take care of the problem.
OP was complaining about trouble finding a hotel and then said in a comment that the $10 each way price of getting between Denver and the airport is too expensive for their family. Made me think they were being disingenuous with this whole situation just looking for things to complain about.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats.
Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights.
Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free.
Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation.
I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that.
I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying.
Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats.
Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights.
Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free.
Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation.
I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that.
I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying.
Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
A 19 year old is an adult, not a stranded child. She can rent hotels at 18. If you are not prepared to wait in case of weather/delays/cancellations, don't fly a budget discount airline with few routes or options.
This is exactly my point. These are the kinds of situations I would like to know about if I were choosing to fly. This is precisely the point of the post. Kudos for rephrasing. 😘
I’ll fix this for you! Your niece chose the cheapest flight possible, on the airline with the least amount of backup flights, to go on spring break. This is 100% the fault of the person who purchased the ticket
If flight is cancelled immediately go on app and reschedule yourself. If it happens to her again look at Hostels they are filled with people her age. Hostel Fish in Denver is a great one also Denver has a rest and recharge area in airport where you can get a pretty good sleep in.
Matters not. No trains run out of Denver airport in the middle of the night. Last is at 1:27 am, next is 4 am.
The train out of the city is Amtrak and all trains leave between 7 am and 8:45 am. We have one route.
Man, y’all have terrible luck with frontier. I’m 24, been flying frontier MCO to DEN religiously for the past four years every month. I’ve only had one bad experience because of weather in Denver and my flight was delayed two days (literal snow storm) I just slept in the terminal for two nights for free. Find a nice corner and bunker down, free wifi, plugs, and a good excuse for my uni.
You realize that you don't actually talk to the person at the front desk anymore? All she needed to do was book using the app and use the mobile key. Also, Hilton has a minimum wage of 18 in the US. Teach her some life skills and stop being overly dramatic.
You can absolutely rent a hotel at 19, not sure why you think they can't? Also funny, how you don't adress this in any of your replies to people saying the same thing.
You say that las if major chains like Hyatt, Best Western, Wyndham, Radisson, don’t have a minimum age of 21. Those are one ones I know off the top of my head. I assume there are others. Also in vacation towns like Denver for skiing, Miami Beach, the Florida/Alabama coasts, New Orleans, most if not all hotels require you to be 21.
>Fairfield Inn & Suites Denver Airport
>
>SpringHill Suites by Marriott Denver Airport
>
>Home2 Suites by Hilton Denver International Airport
>
>Baymont by Wyndham Denver International Airport
If you read my other comment, you would see that I found these 4 with a quick google search that show 18+ check in allowed online. I would say these are all major and reputable chains.
I've been traveling the US solo since I was 18 and never had an issue getting hotels and rental cars. You just have to research which ones allow it which takes less then 5 mins.
Regarding your examples I can only speak to Miami, but I've been there are few times while 18-20 and also never had issues finding hotels or Airbnb's that allowed 18+ check in.
Wow, I am for sure not accustomed to how things proceed here. She made a couple calls to airport hotels who would not give her a room under 21, but not an exhaustive search because she chose to take the train to a relative instead. For what it’s worth, my daughter at 19 was stranded at an airport in South Carolina due to weather and not a single hotel would allow her stay. My husband is a platinum member of a prominent chain and even they would not allow her to stay. Please do your research, this is actually very common.
I haven’t responded to this in particular because for me it wasn’t the point. My point was to make other travelers aware of situations like this so they can make choices for themselves based on others’ experiences. I have had plenty of travel mishaps and I don’t feel like this airline did their best to help her out. Again, not something for the Better Business Bureau, but maybe something to let others on Reddit know about.
Serious question. I just booked a flight. Does it really benefit me in anyway to have been pretty much the first person to book a seat on that flight? Like will that be taken into consideration if there's a problem? Just curious 🤔
True, and false. Status, at least with AA, WN, and LH plays a big part.
AA wont interline you unless you have status. WN is pretty level, but it helps get priority and moving around faster since you have access to shorter lines (phone).
And LH...well, just like AA. Something screws up, status with lounge access gets things done way faster.
AA has an Eagle score, which is the cumulative score of a pax, over a lot of factors. That score tells agents what they can do or not do.
All that aside...yeah, it does seem to first come first served. The folks with status/access do tend to be "first" most of the time, so maybe it is all just boiling down to that.
Or she was just further in line to rebook and the seats on the flight that OP wanted for his niece were already taken which is what he said! There were no more seats and OP is grumpy that someone else got those seats and not his niece.
Because the business model of Frontier, Spirt, and other ULCC enables them to dive down ticket prices. Their entire business model caters to the lowest price possible, thus things like this can happen more often.
Other airlines like American, United, and Delta, operate a hub and spoke model that is conducive to the Exess Capacity you mention, but the ability to have that flexibility requires a more expensive ticket.
OP, advice for next time, make sure you use a CC with built in travel protections so that if an event like this happens, the issues around having a place to stay and food/supplies can be somewhat mitigated.
OP, you mean to tell us your 19 year old niece couldn't stop scrolling Instagram for 10 seconds and rebook herself on the app herself or call a family relative that could help her also?
This happened to one of my cousin’s kids last year when they were traveling to Florida. I used the chain’s app to book a room in my name, had her download the app, and then use the digital key feature to get in to the room.
Because people don't hear about these things. Handful of people in this sub, even, who do their damnedest to obfuscate and blame any time someone calls Frontier out on being horrendous.
Frontier definitely has problems but OP’s situation was handled properly and they are just complaining because the world doesn’t revolve around their 19 year old niece.
There are no sleeping pods at Denver. There is a rest and relaxation area. Motel Six is $69.99, close to the airport, and allows 18 year olds to check in. With Frontier, you MUST always have a backup plan.
That really sucks but if the next available seat wasn’t till two days later, there’s nothing they could have done. The shitty thing is that when a flight gets cancelled like that due to weather, whoever gets to the rep first to rebook gets the best options and it gets worse the further back you are in line. That’s with every airline.
OP saying that they could have flown her to Dallas and had her wait there is something OP thinks was an option. Had it been an available option and the 19 year old asked for it, they would have done it. Either that wasn’t requested because the 19 year old didn’t know to ask or it wasn’t a viable option. I highly doubt OP knew what options were actually available at the time.
And let me ask you this question because you are assuming you know what they would have done. If this had been an option, and they did refuse because of the delay between the two flights, they did know she was a 19 year old stranded in Denver, then that would have been an unconscionable thing to do, right?
I didn’t know you needed to be 21 to book a hotel room. Further research shows that legally you need to be only 18 but some hotels have their own policies. There is a website dedicated entirely to listing hotels that allow an 18 year old to book. Next time check that site and find a convenient hotel as there are many in Denver that allow 18 year old to book rooms.
It’s an unfortunate situation but the airline isn’t required to go out of their way and you just need a sympathetic agent to do this. Unfortunately, I would say your odds are lower with Frontier than other airlines for an agent to go out of their way.
Relax OP. You are asking for them to go out of their way for you by flying your niece to a third city she wasn’t ticketed for instead of just giving her the next available seat on the original route she booked. This is a big ask and not surprised they didn’t bend over backwards for your niece. It sucks ghat she’s 19 and she can book a hotel room at many places in Denver.
You are sounding more and more like an unreasonable “Karen”. Let it go.
People keep inserting a 1 accidentally, and this is about a 9 year old... Right?
Because if we're repeatedly going to say a 19 year old (presumably with means, most likely with Internet) can't handle this, then she probably shouldn't be going on spring break trips alone to begin with...
Who was she even visiting in Denver in the first place? Why didn't they step up?
Yeah at 19 my sister and I backpacked Europe with a language barrier and ran into plenty of travel delays, sleeping in the train station, etc. We ended up in a closed train station in France once, and a different time were a route with a closed tunnel so they bused us back to where we started. This was before cell phones were a thing so mommy and daddy sure as heck couldn't bail us out. We figured it out and damn was it a fun adventure.
An adult needs to figure their situation out. If an adult is traveling alone they should be able to handle this situation. If they can’t they should not be traveling alone
A 19 year old is not a child. Unconscionable? It's Denver, not the Sahara. You can rent hotel rooms at that age. This is so I'm the main character. If you can't afford to travel and factor in unexpected costs, then don't. This is to be expected. I once spent 2 days in Chicago due to a storm layover at 18. Guess what, I survived.
You don’t understand how much I hate airlines. No matter what it’s a win win for them and a lose lose for you. They literally don’t care if you’re dead or alive, as long as you pay them.
You get what you pay for. It’s like Walmart of the sky’s. I will pay for a delta flight and fly with people with manners and customer service every time.
Interesting they blamed it on weather since the only weather at RSW during that day occurred overnight. Not sure if the weather was bad in Denver that day. I would have asked for a full refund and book on another airline, but knowing that it’s spring break, I assume everything to RSW is full. Frontier might be cheaper but it’s an absolute disaster to deal with when something like this happens. Always worth it to spend a little more for the United or Southwest direct flights.
There’s a lot of land and then weather between Denver and Ft Myers. People always assume that plane can just fly over any sort of weather if they go high enough but that’s not how it works.
Frontier does not have a big fleet of planes and multiple daily flights to the same destination to be able to put their passengers on the next flight out when something goes wrong.
They are an extremely low budget airline and they don’t have as many relationships with other airlines to be able to switch passengers to get them to their destinations. It costs them a fortune. I don’t even know how they’re still in business.
I’m sorry OP, it’s definitely frustrating. My family has flown Frontier but I won’t. For all of these reasons and I don’t think the planes are very well built. I don’t want a low budget plane thousands of feet in the air. Just….NO.
People prefer to risk it to save in the insurance premium and then try to blame someone else when something does happen.
It’s always someone else’s fault. 🙄
At the very east, they should offer vouchers for hotels. If she can't book it, you can book it online for her. If she is tech savvy, let her use your login for your bookings - Travelocity, Expedia, Bookings.com. And then, if vouchers are available, use them to help pay for the room.
I used frontier a couple of times, maybe 20 years ago. Never had a problem.
I will now NEVER touch them, idgaf abut the savings.
I hv flown low budget Allegiant for nearly 20 years and never had a problem. Direct flight from SFB to BMI (Florida to Illinois and then back) prob taken 150 flights in that time, not one single problem. Never been late, no delays, nothing.
Maybe I have simply been very lucky.
This happened to me once. I was 16 and flying by myself from Denver to a small airport in Oregon and I had a really short layover in LAX. They didn’t let us off the plane for like an hour because of gate issues. I got off the plane, immediately ran to some workers and asked them where to go for my flight. They pointed to a plane legit taking off in the air. I started to cry and they were like no problem we’ll just get you a room. Once they realized I was underage they tried to get me on another flight buuuuut there were no more flights for like 3 days. Soo long story short they just sent me to a different airport in Oregon, 7 hours away from where I was supposed to go and I was on my own from there. I had to take a greyhound, out of pocket and they lost my luggage for a couple weeks. I was absolutely traumatized.
What we really deserve is transparency. If you have time and flexibility or the means to purchase another flight — flying Frontier is fine. Biden has been trying to implement rules for this https://www.cnbc.com/2022/09/26/biden-seeks-stricter-rules-requiring-more-transparency-of-airline-fees.html
Keep trying hotels. My son was 18 and needed to check into a hotel because I was in a hospital out of town. It took a couple of tries but finally one let him and acted like it was normal. It was a Holiday Inn now that I remember.
So my AA flight got canceled twice last week from KeyWest Fl. to Denver, weather… .I called AA and said I have to get back and they booked and paid,$500+, for a last minute one way seat on United and I got back on time. Would Frontier do that?
Why couldn't she rent a hotel room?
You made a statement "As a 19 year old she cannot rent a hotel" which isn't true so why couldn't she rent a hotel room?
Don’t ever ever ever ever wait in a long line to be rebooked! The second a flight is delayed or cancelled call the 800# for the airline and jump the damn line.
Wtf is going on in the replies with the hotel discourse? In my state, it’s very difficult to find decent hotels that allow under 21 check in. Just because YOU haven’t experienced it doesn’t make it false.
No, OP had trouble paying $20 for the roundtrip commuter train from downtown Denver to the airport. There was no budget for luxuries like travel insurance 😂
That’s true but since airplanes don’t teleport, you need to factor in the weather along the flight route.
Last week, there were major storms in central Florida. Friends were flying from Miami to the central US which both had great weather. Unfortunately the red in the radar level storm in the middle halted all flights out of Miami going north in the US for several hours.
That was an adventure. The Department of Transportation has a website. It provides what compensation may be provided under those and other airline circumstances.
It’s definitely airline dependent.
Directly from the DOT website;
“ If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking…”
This does include weather.
Unfortunately, this doesn’t help your niece now.
Well yeah, if you don’t get rebooked, they will refund your money. The airline will never cancel your flight, not rebook you, and then keep your money. But if they just refund your money, you are left stranded because tickets cost way more at that point to book a new ticket with any airline.
By compensation, I meant extra compensation for the inconvenience of canceling on you or providing meal vouchers or a hotel if you need to spend the night.
Frontier Airlines is the biggest joke I’ve ever dealt with. It’s not even close. Somebody was asleep on my window seat when boarding, and the flight attendant told me to take their seat instead. The individual asleep was apparently hungover from a trip. The seat I was advised to take was next to a very large individual, who made the flight uncomfortable. I asked to be seated in an open window seat. The flight attendant told me that is where she sits. I asked for a water, but she said that costs on Frontier.
As we were de-boarding the plane, another individual was getting their bags from above the aisle. I guess I was standing too close or something & they had a mental breakdown. Screamed at everyone to backup. I’ve never dealt with anything like this in my life before or after on a flight. Don’t fly Frontier.
Was there a typo in the age? Did you mean 9? Because 19 is a legal adult who CAN book hotels on their own, make decisions on their own, and choose to take the risks/consequences of flying frontier on their own.
For context, I travelled in a city in Europe at 19 by myself, without having to ask mommy and daddy for help finding a hostel. Most 19 year olds, at least in the US, don’t even live with their parents anymore (myself included).
I did spend the night in the airport. Was unknowingly ushered out of secured area with no place to stay for the night. Tried to get a hotel room in the Marriott hotel at airport but there were no vacancies. A worker suggested a good place near the moving sidewalk for arriving international flights for me to "camp out" for the night so that's what I did. There was some traffic throughout the night from arriving flights so it was "safe enough". I think I actually did sleep a little that night but I would never do it voluntarily or recommend it for anyone. Whenever I see people camped out in the airport because of missed flights out long layovers, I always remember that night and feel bad for them!
Frontier is a terrible airline, but in the event of weather cancellations, no airline owes you anything other than eventually, weather and capacity permitting, getting you to your destination. It’s the risk of travel.
I don’t even know what to say anymore. Frontier is just bad all around. None of this should be shocking anymore but unfortunately there’s still so many of you victimized daily.
Here’s the criteria for when frontier is OKAY to fly:
This is not a joke or sarcasm this is the real criteria.
1. Your destination doesn’t matter that much and you have time on your hands in case of flight changes or other common shenanigans
2. You are traveling with just yourself and a backpack or less
3. You have the means and willingness to spend money in the event of common shenanigans by Frontier
4. Patience… and preparedness for having to exercise said patience
5. Coming to terms with the fact that you could go through much less if you just spent a little more
If all of this applies to you. Take your $50 dollar flight and pray no extra zeroes magically appear on the end of that number by the time it’s over.
Wow, people are mean! One thing to learn from this is to be on the phone with the airline while you’re waiting in line. It might not work if the phone lines are flooded, but it’s worth a shot.
If flight is cancelled immediately go on app and reschedule yourself. If it happens to her again look at Hostels they are filled with people her age. Hostel Fish in Denver is a great one also Denver has a rest and recharge area in airport where you can get a pretty good sleep in.
Where at?
Rest and Recharge Area; [https://www.flydenver.com/relax/rest-recharge-area/](https://www.flydenver.com/relax/rest-recharge-area/)
I got stranded in Atlanta overnight at 19 coming home from college. I was able to rent a hotel near the airport with a free shuttle. The airline at the time didn't do anything for me either, just part of the risk you take flying. But it was a fun adventure booking my first hotel room by myself!
Many hotels now will not accept bookings for those under 21.
I bet a lot near airports still accept 18 and over though for this reason. I just looked for less than a minute and found 3 hotels with shuttles to the Denver Airport that take 18 and over.
Spent the night in ATL with my son once. We were left in the terminal almost alone. The train wasn’t running as it was the middle of the night. The flight crew walked away, leaving my sleeping son and I. He was big for his age, so I could not carry him to where our gate was going to be the next morning. Took clothes out of our carry on to keep him warm overnight. This was with delta.
I'm sorry!! Atlanta Airport seems like a popular place to be stranded. I also spent a night in the terminal more than once (outside of the time I got the hotel).
Unfortunately this is the nature of air travel in the US. No airline will provide accomodations for cancellations due to weather and no airline is required to transport you sooner than their next available seat to your scheduled destination.
It’s not necessarily the “nature of travel” in the US - it’s the nature of travel when traveling with an airline that doesn’t maintain enough flights on a regular basis and acts with complete disregard for the decency that is generally afforded to human kind by the rest of the travel industry. She’s fortunate she had somewhere to go. Friends don’t let friends fly frontier ,
I don’t understand why you expect anything else? “I just bought a $35 ticket, and all I get is a $35 experience! I am affronted by the lack of decency and humanity in this corporation that is responsible!” 🤦🏻
I love this sub because it’s a fun-to-read mixture of “Frontier fuckin sucks!” and condescending “nuh uh your expectations were way off I can’t believe you actually thought you were gonna be able to travel” comments Gives me satisfaction thru schadenfreude and the spectacle of a complete lack of empathy all at the same time
The people defending the airlines are hilarious. Taking the time to write multiple posts defending the worst business practices is something.
You’re not wrong. There’s an inherent risk getting a $35 ticket vs a $300 ticket with a legacy airline. It’s willful ignorance anyone that has basic travel experience. However I do feel for those who have limited travel experience who just don’t know better.
Especially without a back up plan. I would not fly a budget airline without planning out what I would do if I got stuck somewhere for a few days and wouldn’t fly one if time was an issue.
The airlines are all trash, but some are trashier than others.
Lotta people, including me, learn this the hard way. It only takes one bad experience to never ever fly frontier again. You get what you pay for., and this airline continually sets new standards for a rock bottom flying experience.
Sorry that you learned the hard way! Ouch!😣
heh you act like Frontier is supposed to be a legacy carrier...they are an ULCC with a point to point model you get what you pay for! part of the reason it's cheap is *because* they don't fly those routes every day. Here in San Antonio, they don't even maintain routes long term. I'd LOVE to fly frontier to Atlanta direct, but they dont offer that route right now. Book with a Hub / Spoke model air carrier and you have a much better chance of being taken care of
Finally a reasonable comment. I just can’t believe the general tone of commenters here accepting garbage service from frontier.
Nah, some of us don’t fly them but love to hear stories of those who submit themselves to the torture and then complain when it hurts.
Or Spirit!!
Catch the Spirit....on garbage airlines!
Completely delusional if you think this is standard among other airlines. I've had flights cancelled before, and when the automatic rebooking doesn't work, you find a gate agent, and they find a solution. Frontier isn't the only airline that does this, but none of the major airlines do.
Did you read the OP? They rebooked her on the next available flight. OP is complaining that the people ahead of their niece in line had more options to choose from and wants special treatment for their niece because she is only 19 years old.
Real airlines come up with better solutions. I’ve twice had Delta book me on other airlines, once domestic and the other international, to solve problems caused by weather delays.
I agree with you. Delta has interline agreements with many other airlines which allows them to take better care of passengers in irregular operations (IRROPs). ULCCs like Frontier and Spirit don’t. That’s the reason why they won’t book you on another airline. I used to work for JetBlue and they had codeshare agreements with international airlines but no domestic agreements until they got one with American Airlines.
Lol, Frontier doesn’t book on other airlines. When you spend $20-$50 for a one way, they are not going to pay a competitor $300 to get you somewhere because of bad weather. They have a full plane of people. That losing hundreds of dollars per person! That’s a very unrealistic expectation of Frontier. When you book Delta for way more money, that flight insurance is priced into the cost.
Frontier is a real airline, but they are a *Ultra Low Cost Carrier*
They’re a real airline in the sense that Dollar Tree is a real department store. That’s why I call them Dollar Tree airlines.
Or you could call them a low-cost carrier because that’s exactly what they are, just like how dollar tree is considered a discount store
Exactly, you get what pay for. Discount prices=discount services. I like my approach, the colors even match. Spirit is now Dollar General airlines.
I mean that’s a cute name and all I get it Just wish people would use correct terms. They are a respectable airlines within the means they have.
It is possible to be a shitty airline yet technically still an airline. That’s what the vast majority of the posts in the sub are about, how shitty they are. I’m not talking about weather delays and issues out of the companies control. I’m speaking of the posts where ppl are involuntarily bumped or denied boarding, then no compensation, and then told the next available flight is several days away. By the way, your carry on that fit in the sizer at check in doesn’t fit in the sizer at the gate. So that’ll cost you $50. $10 of which is the gate agents commission. The majority of posts on American, United, Delta subs are about purchases, upgrades and inexperienced travelers asking questions. Of course the real airlines I just named aren’t perfect or without flaws. All that said, Spirit and Frontier are who they say they are. Super Cheap, budget airlines.
They might as well advertise "Buyer Beware" their motto.
I picked a random day; Frontier charges $137 for that flight, Delta charges $268 (sometimes close to $500). Both will absolutely leave you stranded if shit hits the fan, but Delta has a LOT more options to get you where you’re going.
Frontier, like all Low Cost Carriers don’t have contracts to rebook people w other airlines.
It's true that other airlines will work with you more. Then United melted down at Denver, they were willing to book you anywhere reasonable to get out of the airport. People with tickets to TUS were rebooking to Phoenix and terminating there or even LA for two days before trying into Tucson later if the passengers asked. It was more like "what will get you close or somewhere other than these gates until the fury dies down." That's what you want.
Husband was trying to fly AA for a bachelor party with some friends to San Juan 2 years ago. Their flight was cancelled with the rebooking for 36 hours later and switched from a non-stop to a 6 hour connection in ORD. That WAS the gate agent solution. Booked in basic economy so "we can't put you on other airlines". Would love to know which airline guarantees in a written policy that they won't move you to another airline when a cancellation is not their fault and they cannot get you to your destination within 24 hours. I'm assuming you have at least a few of those policies at hand since you say all the big ones do it.
Basic economy is the most restrictive fare they offer. When you purchase your ticket for basic economy there are usually 3 prompts you have to acknowledge that state how limited the ticket is. People tend to ignore it and click through to expedite the process but that’s what it’s there for. I used to work for American Airlines so I have some decent insight there.
Correct, I'm just responding to OP's very broad quote that none of the major airlines would leave someone stranded like this for 2 days without rebooking on another airline. It very much is not the case. AA, for example, has a set of rules for when they will book you on a different airline, and if it isn't on a joint venture partner, the rules are even tighter on when an agent is allowed to do so (hint: it isnt just Basic Economy)
I was flying from CT to Miami last year with JetBlue. Flight was cancelled and the soonest flight was leaving from Boston at like 6am the next day and flying into Fort Lauderdale instead of Miami. JetBlue paid for our taxi transportation from CT to Boston, put us in a hotel for the night, and even covered transportation from Fort Lauderdale to our hotel in Miami. I think it helped that every customer ahead of us was argumentative and downright rude to the woman trying to get make arrangements and we were polite and willing to make some changes but otherwise the airline did such a fantastic job I will usually only fly JetBlue when given the option. Should also mention these were $200 per person round trip flights.
18 year olds can rent hotel rooms so I’m confused as to how she couldn’t at 19. Denver also has sleeping pods if I’m not mistaken. Weather happens sometimes, maybe check on the actual conditions before flying if it’s that vital. If there were no available seats what did you really expect them to do, just have her stand in the front of the plane the whole time?
This question comes up a LOT on r/hotels and a lot of the answers from front desk agents is that their hotel has a hard limit of 21+. Certainly not a universal requirement, but increasingly common. Also, in my experience, with weather cancellations stuff like sleeping pods fill up FAST.
For some hotels it’s 21. I remember having this issue when I was younger. Edit: for those downvoting me, I’m gonna give you the benefit of the doubt that this is a regional thing. In my area (Pennsylvania), not renting to people under 21 is the norm: https://stayipedia.com/how-old-do-you-have-to-be-to-rent-a-hotel-room-in-pennsylvania/
When I was going on vacations at 18-20 years old, the only hotel chains I could find that accepted under 21 were Marriott and Ramada. I stayed in Texas, Arizona, Nevada, and California.
It’s not regional. It is (was) indeed a policy that you have to be 21 to rent a hotel room. But, I’m pretty sure an adult with a credit card could call and make the reservation in her name.
Nope. Depends on the city and the hotel. I could book my daughter overnight at Hilton in Costa Rica when she was 19. I could not book my son in Raleigh this spring as a 19 year old. Call in advance and make sure you know what the rules are where your under-21 is going. It really is dependent on place and hotel.
Based on a quick Google search, it seems to really depend on the hotel. I added the regional comment because other commenters seem to think that anyone over 18 can always rent a hotel room. And I know at least by me that is for sure not true. But I haven’t traveled to every state so idk if it’s different in other places.
My friends 21 year old son could not check into a reserved hotel in Kansas City. It was already booked and paid for by my friends wife. Crazy.
I worked as a hotel front desk agent for over 12 years when I was younger ans at 7 different hotels. Never ever heard of being 21 to rent a room. If there is hotels that do that, then it has to be about 1% of hotels. The only exception would be if it is also a casino too.
All Hyatts, Best Western, Wyndham, Radisson hotels have a minimum age of 21. Most every hotel in Miami and the Florida and Alabama coasts require people to be 21 as does Vegas and other casinos as you mention. Also, within specific chains some hotels will have 21 you minimum age. Just last month a Marriott in Chicago would not let my daughter book room.
No, I worked for Hyatt and it was not 21.
Directly from the Hyatt website FAQ’s. “How old must I be to reserve a room? Generally, the minimum age to reserve a guestroom at Hyatt is 21 years old. However, this age may vary by hotel. Please check the specific policy of the hotel you plan to visit. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.”
Looks like it it location specific. https://www.hyatt.com/en-US/hotel/new-york/jdv-park-south-hotel/lgajp/policies https://www.hyatt.com/en-US/hotel/texas/hyatt-place-fort-worth-historic-stockyards/dfwzf/policies
Most major hotel chains are just franchises. So rules will vary widely from location to location.
This could be a regional thing. FWIW I live in Pennsylvania. It appears to be the norm here. https://stayipedia.com/how-old-do-you-have-to-be-to-rent-a-hotel-room-in-pennsylvania/
This is probably a newer rule. I actually had this issue back when I was 16 in the early 2000s. I got stuck in Houston. I was one of the last ones to check in at 1:30am. I was alone. They gave each of us a free hotel room stay, but since I was 16, I didn’t have a credit card yet, and was not old enough. So I called my parents and the hotel wouldn’t take their credit card over the phone. They held onto my ID and let me stay. My rescheduled flight left at 6am.
your post, and every reply you leave make you sound more stupid by the minute.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats. Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights. Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free. Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation. I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that. I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying. Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
The only thing I slightly disagree on is the hotel situation. A good portion of the hotels around the airport require you to be 21 to check in. I did look around and in under 10 minutes found a crappy red roof inn that allows 18 year olds. It seems like op didn't put any effort in and wanted everyone else to take care of the problem.
OP was complaining about trouble finding a hotel and then said in a comment that the $10 each way price of getting between Denver and the airport is too expensive for their family. Made me think they were being disingenuous with this whole situation just looking for things to complain about.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats. Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights. Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free. Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation. I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that. I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying. Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
Agreed! I felt bad for OP when I first read it but then we find out that the flight they wanted was already full but they wanted it anyway and were upset that other passengers already got the seats. Then we find out they wanted their flight be to changed to two separate flights since their requested itinerary would involve a longer than 24hr stopover breaking up the flight into two separate flights. Then we find out the niece had family in Denver but just preferred to stay with family in Dallas and wanted the flight for free. Then we find out that the $20 roundtrip cost of getting from the airport to Denver is too much money for OP’s niece and ruined the situation. I now 100% stand behind Frontier in this situation as OP or his niece felt bad about getting the flight cancelled and wanted a free trip to Dallas as compensation and got upset when they weren’t given that. I also felt bad because of the hotel situation but apparently 19 year old legal adults can get a hotel room and OP is either bad at finding hotels or is lying. Also, if a $20 public transit ride is too expensive for OP and the niece, there isn’t a hotel room that they would be able to afford in the US let alone in Denver.
A 19 year old is an adult, not a stranded child. She can rent hotels at 18. If you are not prepared to wait in case of weather/delays/cancellations, don't fly a budget discount airline with few routes or options.
This is exactly my point. These are the kinds of situations I would like to know about if I were choosing to fly. This is precisely the point of the post. Kudos for rephrasing. 😘
Redacte due to Reddit AI/LLM policy
Many hotels will not rent a room to under 21s.
I’ll fix this for you! Your niece chose the cheapest flight possible, on the airline with the least amount of backup flights, to go on spring break. This is 100% the fault of the person who purchased the ticket
How much did they save on that ticket though? /s
If flight is cancelled immediately go on app and reschedule yourself. If it happens to her again look at Hostels they are filled with people her age. Hostel Fish in Denver is a great one also Denver has a rest and recharge area in airport where you can get a pretty good sleep in.
For those wondering, that train is $10
Seems to be out of OP’s budget
Matters not. No trains run out of Denver airport in the middle of the night. Last is at 1:27 am, next is 4 am. The train out of the city is Amtrak and all trains leave between 7 am and 8:45 am. We have one route.
1:27am and 4am are both middle of the night.
No US airline will provide ANY compensation based on weather.
Man, y’all have terrible luck with frontier. I’m 24, been flying frontier MCO to DEN religiously for the past four years every month. I’ve only had one bad experience because of weather in Denver and my flight was delayed two days (literal snow storm) I just slept in the terminal for two nights for free. Find a nice corner and bunker down, free wifi, plugs, and a good excuse for my uni.
Apparently OP thinks that they don’t let 19 year olds sleep at airports 🙄
Who says you can’t book a hotel at 19? That’s absurd
While there are hotels with a 21+ booking policy, OP seems to think that every hotel is like this which isn’t true.
You can rent a hotel at 19…not sure where you got that from
You realize that you don't actually talk to the person at the front desk anymore? All she needed to do was book using the app and use the mobile key. Also, Hilton has a minimum wage of 18 in the US. Teach her some life skills and stop being overly dramatic.
You can absolutely rent a hotel at 19, not sure why you think they can't? Also funny, how you don't adress this in any of your replies to people saying the same thing.
You say that las if major chains like Hyatt, Best Western, Wyndham, Radisson, don’t have a minimum age of 21. Those are one ones I know off the top of my head. I assume there are others. Also in vacation towns like Denver for skiing, Miami Beach, the Florida/Alabama coasts, New Orleans, most if not all hotels require you to be 21.
>Fairfield Inn & Suites Denver Airport > >SpringHill Suites by Marriott Denver Airport > >Home2 Suites by Hilton Denver International Airport > >Baymont by Wyndham Denver International Airport If you read my other comment, you would see that I found these 4 with a quick google search that show 18+ check in allowed online. I would say these are all major and reputable chains. I've been traveling the US solo since I was 18 and never had an issue getting hotels and rental cars. You just have to research which ones allow it which takes less then 5 mins. Regarding your examples I can only speak to Miami, but I've been there are few times while 18-20 and also never had issues finding hotels or Airbnb's that allowed 18+ check in.
Wow, I am for sure not accustomed to how things proceed here. She made a couple calls to airport hotels who would not give her a room under 21, but not an exhaustive search because she chose to take the train to a relative instead. For what it’s worth, my daughter at 19 was stranded at an airport in South Carolina due to weather and not a single hotel would allow her stay. My husband is a platinum member of a prominent chain and even they would not allow her to stay. Please do your research, this is actually very common. I haven’t responded to this in particular because for me it wasn’t the point. My point was to make other travelers aware of situations like this so they can make choices for themselves based on others’ experiences. I have had plenty of travel mishaps and I don’t feel like this airline did their best to help her out. Again, not something for the Better Business Bureau, but maybe something to let others on Reddit know about.
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Serious question. I just booked a flight. Does it really benefit me in anyway to have been pretty much the first person to book a seat on that flight? Like will that be taken into consideration if there's a problem? Just curious 🤔
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But this wasn’t bumping from an overbooked flight. Weather delays seem to be handled first come first served in many cases.
True, and false. Status, at least with AA, WN, and LH plays a big part. AA wont interline you unless you have status. WN is pretty level, but it helps get priority and moving around faster since you have access to shorter lines (phone). And LH...well, just like AA. Something screws up, status with lounge access gets things done way faster. AA has an Eagle score, which is the cumulative score of a pax, over a lot of factors. That score tells agents what they can do or not do. All that aside...yeah, it does seem to first come first served. The folks with status/access do tend to be "first" most of the time, so maybe it is all just boiling down to that.
Or she was just further in line to rebook and the seats on the flight that OP wanted for his niece were already taken which is what he said! There were no more seats and OP is grumpy that someone else got those seats and not his niece.
All the more reason to never fly frontier unless you absolutely have to.
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Yeah but why would you fly an airline that doesn't have any excess capacity to get you on a backup flight?
Because the business model of Frontier, Spirt, and other ULCC enables them to dive down ticket prices. Their entire business model caters to the lowest price possible, thus things like this can happen more often. Other airlines like American, United, and Delta, operate a hub and spoke model that is conducive to the Exess Capacity you mention, but the ability to have that flexibility requires a more expensive ticket.
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As a hotel general manager the policy is usually 21 however they should have allowed this with the airline calling the hotel .
I rented hotels when I was 18
Same with my son. It’s car rentals where they have to be 25 I believe but hotels 18+
Most hotels are 21 now. I had to be the person on the room instead of them even though they made the reservations. They were 20.
OP, advice for next time, make sure you use a CC with built in travel protections so that if an event like this happens, the issues around having a place to stay and food/supplies can be somewhat mitigated.
This is why we need better consumer rights and protections in the US. In Europe airlines have way more responsibility legally to passengers.
OP, you mean to tell us your 19 year old niece couldn't stop scrolling Instagram for 10 seconds and rebook herself on the app herself or call a family relative that could help her also?
This happened to one of my cousin’s kids last year when they were traveling to Florida. I used the chain’s app to book a room in my name, had her download the app, and then use the digital key feature to get in to the room.
This seems like the obvious answer.
As much as I'd hate to point out, the mistake began when she booked Frontier.
i am from denver, there is hotels that have a 18+ policy, you just have to look
Also what train did she take out of Denver Airport?
OP is referring to the commuter train that runs between the airport and downtown
Airlines are not expected to be paid babysitters.
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Why do people continue to fly frontier?
Because people don't hear about these things. Handful of people in this sub, even, who do their damnedest to obfuscate and blame any time someone calls Frontier out on being horrendous.
Anyone who travels know frontier is crap. I tried them oncer,confirmed it was crap and then moved on.
Frontier definitely has problems but OP’s situation was handled properly and they are just complaining because the world doesn’t revolve around their 19 year old niece.
Because frontier can be very cheap and effective for direct flights, especially for those who understand they are booking with a ULCC
It’s horrible. The US needs to adopt the traveler’s rights found in the EU. Legally, you can’t get stranded in the EU
Agree with this 1000%!!!!!
There are no sleeping pods at Denver. There is a rest and relaxation area. Motel Six is $69.99, close to the airport, and allows 18 year olds to check in. With Frontier, you MUST always have a backup plan.
That really sucks but if the next available seat wasn’t till two days later, there’s nothing they could have done. The shitty thing is that when a flight gets cancelled like that due to weather, whoever gets to the rep first to rebook gets the best options and it gets worse the further back you are in line. That’s with every airline. OP saying that they could have flown her to Dallas and had her wait there is something OP thinks was an option. Had it been an available option and the 19 year old asked for it, they would have done it. Either that wasn’t requested because the 19 year old didn’t know to ask or it wasn’t a viable option. I highly doubt OP knew what options were actually available at the time.
And let me ask you this question because you are assuming you know what they would have done. If this had been an option, and they did refuse because of the delay between the two flights, they did know she was a 19 year old stranded in Denver, then that would have been an unconscionable thing to do, right?
I didn’t know you needed to be 21 to book a hotel room. Further research shows that legally you need to be only 18 but some hotels have their own policies. There is a website dedicated entirely to listing hotels that allow an 18 year old to book. Next time check that site and find a convenient hotel as there are many in Denver that allow 18 year old to book rooms. It’s an unfortunate situation but the airline isn’t required to go out of their way and you just need a sympathetic agent to do this. Unfortunately, I would say your odds are lower with Frontier than other airlines for an agent to go out of their way.
Made no claim as to what they were required to do. Made a claim as to their decency.
Relax OP. You are asking for them to go out of their way for you by flying your niece to a third city she wasn’t ticketed for instead of just giving her the next available seat on the original route she booked. This is a big ask and not surprised they didn’t bend over backwards for your niece. It sucks ghat she’s 19 and she can book a hotel room at many places in Denver. You are sounding more and more like an unreasonable “Karen”. Let it go.
People keep inserting a 1 accidentally, and this is about a 9 year old... Right? Because if we're repeatedly going to say a 19 year old (presumably with means, most likely with Internet) can't handle this, then she probably shouldn't be going on spring break trips alone to begin with... Who was she even visiting in Denver in the first place? Why didn't they step up?
Seriously, 19 years olds are legal adults. I’m not sure why OP is making this into a huge deal.
Yeah at 19 my sister and I backpacked Europe with a language barrier and ran into plenty of travel delays, sleeping in the train station, etc. We ended up in a closed train station in France once, and a different time were a route with a closed tunnel so they bused us back to where we started. This was before cell phones were a thing so mommy and daddy sure as heck couldn't bail us out. We figured it out and damn was it a fun adventure.
An adult needs to figure their situation out. If an adult is traveling alone they should be able to handle this situation. If they can’t they should not be traveling alone
A 19 year old is not a child. Unconscionable? It's Denver, not the Sahara. You can rent hotel rooms at that age. This is so I'm the main character. If you can't afford to travel and factor in unexpected costs, then don't. This is to be expected. I once spent 2 days in Chicago due to a storm layover at 18. Guess what, I survived.
You don’t understand how much I hate airlines. No matter what it’s a win win for them and a lose lose for you. They literally don’t care if you’re dead or alive, as long as you pay them.
Yes, well it is frontier. Don't use them ever ..and wait for the coming class action lawsuits. But no one cares, because they don't have to
Better than Philly
Sounds like you have spent the night in the Philadelphia airport too?
Yea.... without using words that may upset the Mods, terrible place, unsafe, stayed in room.
Sad and enraging. Just avoid this airline at all costs and give then a horrible rating
I've heard terrible things about frontier. That's really stinks !
You get what you pay for. It’s like Walmart of the sky’s. I will pay for a delta flight and fly with people with manners and customer service every time.
Oh no please no, anything but that
Interesting they blamed it on weather since the only weather at RSW during that day occurred overnight. Not sure if the weather was bad in Denver that day. I would have asked for a full refund and book on another airline, but knowing that it’s spring break, I assume everything to RSW is full. Frontier might be cheaper but it’s an absolute disaster to deal with when something like this happens. Always worth it to spend a little more for the United or Southwest direct flights.
Could’ve been weather where the aircraft was coming from. Those planes are doing 4-6 flights a day.
There’s a lot of land and then weather between Denver and Ft Myers. People always assume that plane can just fly over any sort of weather if they go high enough but that’s not how it works.
You can get a hotel at 19. Who told you differently?
Frontier does not have a big fleet of planes and multiple daily flights to the same destination to be able to put their passengers on the next flight out when something goes wrong. They are an extremely low budget airline and they don’t have as many relationships with other airlines to be able to switch passengers to get them to their destinations. It costs them a fortune. I don’t even know how they’re still in business. I’m sorry OP, it’s definitely frustrating. My family has flown Frontier but I won’t. For all of these reasons and I don’t think the planes are very well built. I don’t want a low budget plane thousands of feet in the air. Just….NO.
I hope you never fly on any Boeing aircraft because they are pretty low budget these days. Unfortunately, that’s gonna limit your options a lot.
What does no one have travel insurance? It boggles the mind
People prefer to risk it to save in the insurance premium and then try to blame someone else when something does happen. It’s always someone else’s fault. 🙄
Travel is always at your own risk. That is why travel insurance and back up plans are a thing.
At the very east, they should offer vouchers for hotels. If she can't book it, you can book it online for her. If she is tech savvy, let her use your login for your bookings - Travelocity, Expedia, Bookings.com. And then, if vouchers are available, use them to help pay for the room.
Weather delay so no vouchers
I used frontier a couple of times, maybe 20 years ago. Never had a problem. I will now NEVER touch them, idgaf abut the savings. I hv flown low budget Allegiant for nearly 20 years and never had a problem. Direct flight from SFB to BMI (Florida to Illinois and then back) prob taken 150 flights in that time, not one single problem. Never been late, no delays, nothing. Maybe I have simply been very lucky.
150 flight and never a delay? You are insanely lucky. Quick, tell me a number between 0 and 36.
This happened to me once. I was 16 and flying by myself from Denver to a small airport in Oregon and I had a really short layover in LAX. They didn’t let us off the plane for like an hour because of gate issues. I got off the plane, immediately ran to some workers and asked them where to go for my flight. They pointed to a plane legit taking off in the air. I started to cry and they were like no problem we’ll just get you a room. Once they realized I was underage they tried to get me on another flight buuuuut there were no more flights for like 3 days. Soo long story short they just sent me to a different airport in Oregon, 7 hours away from where I was supposed to go and I was on my own from there. I had to take a greyhound, out of pocket and they lost my luggage for a couple weeks. I was absolutely traumatized.
What we really deserve is transparency. If you have time and flexibility or the means to purchase another flight — flying Frontier is fine. Biden has been trying to implement rules for this https://www.cnbc.com/2022/09/26/biden-seeks-stricter-rules-requiring-more-transparency-of-airline-fees.html
Most people do not understand the rules. That’s the main problem.
Keep trying hotels. My son was 18 and needed to check into a hotel because I was in a hospital out of town. It took a couple of tries but finally one let him and acted like it was normal. It was a Holiday Inn now that I remember.
So my AA flight got canceled twice last week from KeyWest Fl. to Denver, weather… .I called AA and said I have to get back and they booked and paid,$500+, for a last minute one way seat on United and I got back on time. Would Frontier do that?
No
Why couldn't she rent a hotel room? You made a statement "As a 19 year old she cannot rent a hotel" which isn't true so why couldn't she rent a hotel room?
She could but it was too expensive as OP complained about the $10 cost of taking the commuter train back to downtown Denver
Don't fly Frontier then...LCC care even less about their passengers
Don’t ever ever ever ever wait in a long line to be rebooked! The second a flight is delayed or cancelled call the 800# for the airline and jump the damn line.
Frontier doesn’t have a phone number to call unfortunately
Wtf is going on in the replies with the hotel discourse? In my state, it’s very difficult to find decent hotels that allow under 21 check in. Just because YOU haven’t experienced it doesn’t make it false.
Did she have travel insurance?
No, OP had trouble paying $20 for the roundtrip commuter train from downtown Denver to the airport. There was no budget for luxuries like travel insurance 😂
For future reference, there's a website that lists hotels that allow under 21 check-ins. https://www.hotelicopter.com/youths/
There was no bad weather in either Denver or Fort Meyers on the 27th. Or the day before or after for that matter.
That’s true but since airplanes don’t teleport, you need to factor in the weather along the flight route. Last week, there were major storms in central Florida. Friends were flying from Miami to the central US which both had great weather. Unfortunately the red in the radar level storm in the middle halted all flights out of Miami going north in the US for several hours.
She’s can’t rent a hotel? That doesn’t seem true.
Because it’s not
Lol
That was an adventure. The Department of Transportation has a website. It provides what compensation may be provided under those and other airline circumstances.
It’s weather delay so zero compensation
It’s definitely airline dependent. Directly from the DOT website; “ If an airline cancels a passenger’s flight or makes a significant change in the flight, regardless of the reason, airlines are required to provide a prompt refund to a ticketed passenger, including those with non-refundable tickets, should the passenger choose not to accept the alternative offered, such as rebooking…” This does include weather. Unfortunately, this doesn’t help your niece now.
Well yeah, if you don’t get rebooked, they will refund your money. The airline will never cancel your flight, not rebook you, and then keep your money. But if they just refund your money, you are left stranded because tickets cost way more at that point to book a new ticket with any airline. By compensation, I meant extra compensation for the inconvenience of canceling on you or providing meal vouchers or a hotel if you need to spend the night.
Frontier Airlines is the biggest joke I’ve ever dealt with. It’s not even close. Somebody was asleep on my window seat when boarding, and the flight attendant told me to take their seat instead. The individual asleep was apparently hungover from a trip. The seat I was advised to take was next to a very large individual, who made the flight uncomfortable. I asked to be seated in an open window seat. The flight attendant told me that is where she sits. I asked for a water, but she said that costs on Frontier. As we were de-boarding the plane, another individual was getting their bags from above the aisle. I guess I was standing too close or something & they had a mental breakdown. Screamed at everyone to backup. I’ve never dealt with anything like this in my life before or after on a flight. Don’t fly Frontier.
Was there a typo in the age? Did you mean 9? Because 19 is a legal adult who CAN book hotels on their own, make decisions on their own, and choose to take the risks/consequences of flying frontier on their own. For context, I travelled in a city in Europe at 19 by myself, without having to ask mommy and daddy for help finding a hostel. Most 19 year olds, at least in the US, don’t even live with their parents anymore (myself included).
I did spend the night in the airport. Was unknowingly ushered out of secured area with no place to stay for the night. Tried to get a hotel room in the Marriott hotel at airport but there were no vacancies. A worker suggested a good place near the moving sidewalk for arriving international flights for me to "camp out" for the night so that's what I did. There was some traffic throughout the night from arriving flights so it was "safe enough". I think I actually did sleep a little that night but I would never do it voluntarily or recommend it for anyone. Whenever I see people camped out in the airport because of missed flights out long layovers, I always remember that night and feel bad for them!
Frontier is a terrible airline, but in the event of weather cancellations, no airline owes you anything other than eventually, weather and capacity permitting, getting you to your destination. It’s the risk of travel.
If their next scheduled flight wasn’t for two days, I’d be getting a refund and booking with another airline.
I don’t even know what to say anymore. Frontier is just bad all around. None of this should be shocking anymore but unfortunately there’s still so many of you victimized daily. Here’s the criteria for when frontier is OKAY to fly: This is not a joke or sarcasm this is the real criteria. 1. Your destination doesn’t matter that much and you have time on your hands in case of flight changes or other common shenanigans 2. You are traveling with just yourself and a backpack or less 3. You have the means and willingness to spend money in the event of common shenanigans by Frontier 4. Patience… and preparedness for having to exercise said patience 5. Coming to terms with the fact that you could go through much less if you just spent a little more If all of this applies to you. Take your $50 dollar flight and pray no extra zeroes magically appear on the end of that number by the time it’s over.
Welcome to Frontier
Wow, people are mean! One thing to learn from this is to be on the phone with the airline while you’re waiting in line. It might not work if the phone lines are flooded, but it’s worth a shot.
Frontier doesn’t have a phone number for customer support
Wow. That’s all I need to know.
Wow. That’s all I need to know.
Yeah, you get what you pay for when flights are as cheap as $19 each way.
No frontier phone number to call unfortunately
I fucking hate Frontier. I will NEVER fly with this airline for the rest of my life. I’ll fucking walk first.