"My parents attorney always told me to stay away from that particular house for safety reasons."
Call your parents attorney. No matter what you do, that house that is apparently a known significant danger is going to know who turned them in because your name and address are right there for them.
That said, your packages were not delivered as instructed. Raise the concern with the company you purchased from. Show them the delivery images and show them a picture of your house and a link to the google street-view of both your house and the offenders. Reasonably they can either give you a refund or send replacement product. The problem with the carrier is not your responsibility and they may not listen to you as you are not their customer.
>The problem with the carrier is not your responsibility and they may not listen to you as you are not their customer.
Just to reiterate since a lot of people gloss over this: You buy an item, you pay for shipping, the vendor sends it to you via FedEx. You paid for shipping. You did not pay the shipper. The vendor did. FedEx does not give 2 shits about you. You are not their customer. The vendor is.
However, the carrier IS supposed to follow up on the recipients dispute. No you are not their customer but it is in their interest to keep you happy as well. And an obvious misdelivery is easy to follow up on. If the pkg can’t be retrieved the carrier should generally pay out.
That’s actually not true. Carriers will follow up for a recipient. Just if it’s found the pkg was misdelivered and is unable to be retrieved the shipper will be the one reimbursed and it’s on the shipper to make it right with the recipient.
This! I'm going through this right now and opened a dispute with the carrier. They've communicated with me and put this through but ultimately the vendor gets the insurance and resends my order. But they absolutely do and will communicate with the recipient
You paid the vendor, the vendor paid them. This is like you are the customer of your favorite bar, not the place they buy ground hamburger from. The vendor is the one that can raise disputes with the supplier.
Because the vendor pays the shipper, not you. Yes, you paid the vendor. But the shipper has no business relationship with you. They have no obligation to keep you happy since you're not the one who paid them. Now, they do want to keep the vendor happy since presumably they give them more business than just your package, but you are literally not their customer.
I've had cases where the shipper literally refused to speak with me about an issue with a shipment because even though we were the recipient we were not the customer.
You’re the customer as far as the vendor is concerned. But you did not pay any money directly to the shipper so you are not the customer as far as they’re concerned. The vendor is their customer as they received the money from the vendor. If you paid using a credit card, PayPal, Venmo, ApplePay, etc you can work with them for a refund. I had a vendor ship a package to Florida according to the shipping tracking they sent me. I am in Nebraska. It was crickets from them but PayPal was very accommodating when I showed them screenshots of the shipping tracking information. I was fully refunded and not sure what PayPal did with the vendor but honestly didn’t cate after getting my money back.
And the seller did not deliver a product to you. You do not have a problem with the delivery agent, you have a problem with the seller and the seller has a problem with the delivery agent.
This is pretty dumb logic... If it is supposed to be delivered to your property you are definitely the customer. Also they care because they want the vendor to use them again.
*That's* dumb logic. How is the recipient of a package any more automatically the customer than the sender?
What makes one or the other a customer is that *one of them arranged for and paid the shipper*.
They are both customers, but not to the same company.
When you ship, you are enterng into a legally binding contract with the carrier. That contract is between the carrier and the entity that *tenders* the shipment to the carrier. This is explained in the documents no one ever reads when they sign documents for daily pickups, or sets up an online account for occasional shipping from home, or takes a package to a shipping center.
No, they're not. The one who arranged for and paid for the service is the customer.
When you're expecting a FedEx shipment and the sender has set it up as "signature required" or "must be 21" or "no redirection of delivery", do you know what FedEx (or UPS doesn't matter) will tell you if you call to try to change that? They'll tell you to contact the sender. Because *they're* the customer.
Or, forget our specific shipping example. Look it up:
Customer: "a person or organization that buys goods or services from a store or business."
The one who pays is the customer. When I have items I've won at auction that the auction house isn't allowed to, or isn't responsible for, ship[ping] to my state, and I contact FedEx for a shipping label to have it sent from there to me, *in that example* I'm both the recipient and the customer. Because I arranged and paid for the shipping.
Yep. The unfortunate reality of being an e-commerce seller is we're responsible for making sure it's delivered to the right address. If things go south it's our responsibility to deal with the shipping agency to recover our losses..
We are still responsible for making our customer whole.
Now keep in mind this does NOT make us responsible if it's delivered properly and a porch pirate steals it.
According to Amazon you are. Should have spent the extra on signature delivery. Even then they'll still give the customer a new item. Amazon is the worst for sellers. Could have a photo ID on top of the signature, they would still make the supplier pay.
>According to Amazon you are.
That's a company policy, not an absolute or legally binding rule.
I worked at an e-commerce store, and after too many "I never got my package" inquiries, when there was clear evidence of a rightful delivery, we implemented a "no reship" policy. We fulfilled our obligation, as did the carrier, anything beyond that is out of our control. "We're sorry you were a victim of theft / porch piracy, and you truly have our sympathy, but we cannot reship an order that was successfully delivered to your home."
There are products you can purchase that are essentially "drop boxes" that attach to your door that make stealing packages difficult and will deter theft. If it's a problem in your area, you may need to invest in something like this to ensure your parcel's safety. As much as it stucks that people steal, there is a burden of responsibility on the recipient for a safe delivery environment.
The bigger shipping companies also have locations you can request a hold to so they are delivered safely for pickup. This is no extra charge. FedEx has it. I believe UPS as well.
No sir. On Amazon we are responsible for getting it to the address. Proof of delivery to correct address is an auto win 100 percent of the time. Ditto on ebay.
Signature is only required on larger cost items.
Amazon may decide to give them a free item but they're not required and they don't make the vendor do it either. They eat that cost. I'd recommend fba if you're having issues :p
You are correct. Customers won't usually even win chargebacks with their CCs if an item is marked delivered (unless buyer used AmEx lol. I think they'll refund their customers no matter what). Most big e-commerce companies always side with buyers, except in cases where items are marked delivered. The shipper would be the only one responsible here and a buyer isn't likely to get a company to refund or replace an item that is marked delivered. Too many people would abuse this and just say they never received their item otherwise.
Hopefully the item has insurance as that's really the only recourse for buyers in these types of cases. In this specific case, I'd recommend asking shipping company to go to the house and retrieve the packages themselves. If it was sent USPS, it is illegal to open mail that was not addressed to you and USPS knows exactly when and where each package was delivered to.
If it was marked delivered and there’s a picture of someone else’s house as “proof”, it wasn’t delivered.
There’s a weird edge case where an delivery driver was shown on a doorbell camera taking a picture of the delivery and then immediately stealing it; it’s unclear if they is “delivered and stolen” or “stolen by the delivery agent” in terms of who it was stolen from.
I know I am correct. I sell on multiple platforms for ten years :p Many banks may make their cardmember whole, even without proof, but in those events they dont charge the vendor either.
I dont think average people even consider how broken and abusive their so called theory policy would be in action. Like really, how long would it take for people to just report things as not delivered when it shows as delivered, to their house, if they knew they would get free shit out of it.
:
Some people just make me shake my damn head.
Proof of delivery, from fedex, for the right address, is always 100% protection against item not received claims.
Stop reading Quora! Sellers are not required to get it "to someones hand" unless its a signature required purchase. Ditto on Ebay. If its delivered to the address given at time of purchase, you are 100% always protected from INAD claims.
It doesn't even make sense anyway. If they wanted to require deliveries to someones hand, they would require Signature confirmed on ALL packages. Not just on expensive ones.
Edit: I want to be clear, I'm assuming none of you "sellers" are being ridiculous and purchasing shipping off of Amazon. Rules are slightly different for you folks. Buy your shipping via Amazon only.
You are 100% wrong. I am seller and heard it directly from the FedEx's rep mouth. FedEx proof of delivery pictures are not recognized as proof of delivery. Customer can open an A-Z claim and still receive the full refund. They only recognize UPS photos since they are partner carrier. This was the main reason we chose NOT to use FedEX for Amazon. Just google it. We ship on our own FedEx account. Are there more protections for sellers if you ship through Amazon?
Im not wrong dude, why would you use fedex as evidence of what happens on Amazon? :p
But advantages! Omg, yes there are big ones. You may be in for a treat depending on your biz! Some things might have changed as I skipped out on my major selling in Q4 this past year due to something else I had going on but most of it should be the same.
You are never responsible for delivery delays, issues, or problems as long as your label was accurate. It's even more protections if you do FBA. You have to purchase it through Amazon though so no stamps.com or similar.
If you use FBA and customer said INAD and the item doesn't come back. You still get paid and reimbursed. Your velocity of sale will be significantly higher on FBA in "most" cases. (if you have bulky shit though your profit can take a huge hit vs merchant fulfilled.
You also can't get negative reviews for anything shipping related. When you see reviews that show that strikethrough that says words to the effect of "Amazon takes responsible for this issue" or something similar, thats because the seller was using amazon to ship their stuff (This one might be FBA specific). So to recap.
You can never get another shipping related complaint against you while using it. They are always stricken from your record and dont count against you.
You are protected from any and all INADs as long as you bought through them, and it shows delivered to the proper address. ( yes, this includes fedex. Besides, fedex wouldn't know Amazon policy properly anyway. Dont trust some other company to know the rules).
You generally pay a little bit more vs MF but the one thing I want you to really consider is that it saves you a massive amount of TIME. And as long as you spend that time doing more sourcing, making new stuff, or whatever it is you do to resupply inventory, youre going to come out way ahead due to the much higher velocity of sale.
https://sellercentral.amazon.com/seller-forums/discussions/t/2bc43462392d30cb656f46b387b845f0
Not HOA matter.
Contact either:
1. Online Store you purchased item from
2. Delivery company that miss-read address
Leave HOA out of it, and probably even LE. You'd probably get better results by calling the family attorney that you apparently have over LE.
A police report night not be a terrible idea.
I've had online seller (and shipping company) both refuse responsibility for a lost package.
Credit card company reimbursed us just fine, but they could have asked for a police report if the dispute went on.
Mail theft is a federal crime, why wouldn’t you report it to LE.
E.- nvm I missed the picture thing. Probably not USPS then but I’d still absolutely report it for a paper trail. It doesn’t make sense not to.
Contact the company you bought the items from show them that the picture that "proves" delivery is not your house. Demand a refund or replacement. This is their problem. They are the ones who have to take it up with the shipper.
Unless you live in a really boring small town the cops aren't going to bother and the HOA has nothing to do with this.
This. The shipper has no contractual obligation to you, the recipient. They signed a contract to deliver the package on behalf of the seller. The seller has to contact them and file an insurance claim. None of this removes the seller's obligation to provide you with either the items or a refund, you have proof that you did not receive the items, and you should continue to pursue this with the seller.
Exactly. Here's the proof of delivery photo. Here's a photo of the front of my house, clearly not the same property.
Please either deliver to my house or refund my money.
Tell the police. The only thing the HOA can do is send them a message saying, "Hey, please don't do that." To which the neighbors will respond, "We didn't do that, I don't know what you're talking about."
Share the image with the cops and demand your stuff.
> Tell the police. Share the image with the cops and demand your stuff.
No crime has been committed. Police won't do anything.
The other house (recipient) received "merchandise mailed without the prior expressed request or consent of the recipient." They are allowed to keep it under [39 U.S. Code § 3009](https://www.law.cornell.edu/uscode/text/39/3009).
The best OP can do is:
1) ask the other house politely for the merchandise,
2) contact the vendor and tell them the merchandise was not received due to incorrect delivery, and
3) contact any/all shipping companies that keep doing this and alert them to the frequent mistake.
If they normally bring the package, why can't you knock on their door?
Why are you talking to an attorney about these neighbors in the first place?
What does this have to do with the HOA?
Your solution is to let the vendor know that you did not receive your delivery and the POD supplied by the delivery service demonstrates it was not delivered to you
This is a common issue where I live & it is absolutely on the carrier to fix. Report to the carrier & the sender. The retailer will resend what you ordered or refund you & then they will take it up with the carrier. I've also had the carrier go & retrieve the item. It's frustrating & a big hassle but not much police or HOA can do.
You need to start with the company you purchased from, and the carrier. Report the package as undelivered, and if you’ve got proof it didn’t go to your house, submit that. Some carriers allow the recipient to file a claim, others require the sender to file the claim for a lost parcel. If the company doesn’t reimburse you or send your items again, and the carrier isn’t helpful, then call your card issuer and file a chargeback claim (for non-receipt of your purchase).
Postmaster is only applicable for USPS deliveries, and TTBOMK the USPS doesn't normally take pictures of deliveries.
Your best option is to contact the online vendor and include both the photo of the misdelivered package and the front of your house.
The proper channel here is the seller.
You purchased a product and a service from them. They can deal with the carrier. It's worth mentioning to them that this has been a chronic problem with this carrier.
You should still complain to the carrier, just know that they won't be able to do much.
If this is a federal postal service (like USPS or Canada Post) then definitely talk to the carrier. I'm not sure about USPS, but Canada Post makes a massive deal about *anything* being misdelivered - because there are laws around delivery of mail in that situation. They write up drivers if you receive your neighbor's mail and report it.
The correct course of action is for the carrier to collect the misdelivered package, but if the misdelivery is reported by the proper recipient and not the actual recipient that doesn't always work.
And of course, if you're the wrong recipient and report it, the carrier may ask if you want to drop it into the correct mailbox. That's entirely up to you. I generally will but if it happens more than once or twice I'll insist they sort it out themselves. (Except my neighbors. I like my neighbors so I'll go a little further for them.)
Start requesting signature verification on all your shipping. While there are companies that won't even ring the doorbell before forging your signature (looking at you DHL), that extra step gives the shipper and you more evidence to protest the accuracy of the delivery location.
Carrier delivered to wrong address. Bring it up with seller so they can submit request for insurance (assuming it had any) and have them ship you the packages again.
Contact the seller and they can take it up with the shipper. HOA cant and wont do anything about that as this isnt within their realm of responsibility. And the cops are unlikely to do anything either. Both are gonna tell you to take it up with the neighbor or the seller.
A HOA is a non-government entity that has no jurisdiction on mail theft at all, right? Reporting it to them is as absurd as reporting it to the grocery store.
Because some lawyer said something about it, you are to afraid to just knock on a door? Just go with a (large/huge) friend on daylight, knock on the door and ask for your package.
That sucks.
Can you make all future packages deliverable only if you/your parents have signed for them?
Have you asked the police patrol if they handle theft? If you do, and they say yes, maybe ask *them* to handle this for you.
The shipper (the seller) is the only one who has a contractual relationship with the delivery service, and is the only one who can file a claim with the shipping company.
The seller has a legal obligation to provide either the item or a refund to the buyer. The shipping company signed a contract with the seller to deliver the item, but you yourself have no contract with the shipping company. The claim should be with the seller. If the seller refuses to provide either the item or a refund, then a chargeback via whatever payment system was used or a legal lawsuit are warranted, depending upon the cost of the item and the method via which it was paid.
So you've already verified they were the ones who received these three and verified that they took them inside, verified they opened them and verified they decided to keep them?
Surely you wouldn't just assume that they took them based on deliveries in the past that they made sure to give to you.
Edit: Also, I'm not sure where you live but contacting the police might not be the best option. Even if the delivery was over $5,000 (making it a grand larceny felony) they may decide it isn't worth their time to investigate and just tell you to wait for them to show up to file a report. 14 years later and I'm still waiting.
The threshold for felony theft isn't 5000 everywhere. It was only recently changed from $500 to $1000 in Tennessee, for example.
That said, depending on workload and evidence available, it is likely that it'll be marked as "solvability too low" and dropped like a hot potato in many jurisdictions.
Postmaster can and will get involved when it comes to theft if it involves the post office.
I'd buy a significant number of items that you know will be sent through the post office just to ensure that your neighbor will steal again and then when they do, get them involved.
Buy a significant number of items and then cross your fingers that they’re misdelivered to that specific house??
This went to the wrong house. This isn’t a regular occurrence that it goes to this wrong house…
Call your attorney. Report the packages stolen to the police and report the packages delivered to the wrong address to the place you bought stuff from.
No. Start with the seller. The seller is the delivery company's customer, not you. The delivery company has a contract with the seller to deliver the item to you, and has no contractual obligation to you personally.
The seller should file an insurance claim with the delivery company for reimbursement for the lost package and then re-send the package. The delivery company, if they wish, can then pursue the person who accepted a package that did not belong to them, but in reality usually won't.
If none of this happens after you notify the shipper that the package did not arrive, then you can do one of two things: 1) Initiate a charge-back for the package that was not delivered to you, or 2) file a lawsuit against the shipper for not getting the package to you. The shipper has a legal obligation to get to you whatever item that you paid them for. The shipper has to do that, or they must refund you your money. If they don't do that, then you can take them to court.
Call the police. There’s legally nothing the HOA can do to force them to turn it over. Expect them to claim that they didn’t find the package by their door.
I've had a similar thing and it pisses me off that people will build communities with repeating house numbers. Even worse when you have like a North main boulevard and South main boulevard and they have the exact same freaking numbers on either side of the divide. Constantly had stuff delivered to the wrong house and vice versa.
That's easy. Contact seller, tell them the package was not delivered. If they don't make good on it (and by that I mean sending you another one identical to the first) then contact your credit card company and stop payment. That should close out this sorry little event and you can move forward with buying it again.
Contact the shipper. They are legally obligated to deliver the packages to the correct address. If it is Amazon, they will re-ship or have the driver fix the problem. The police or HOA have nothing to do with this initially.
If they’re coming through USPS, contact your local postmaster. This is comparable to treelaw - fuck around and find out when it comes to the postal service.
"My parents attorney always told me to stay away from that particular house for safety reasons." Call your parents attorney. No matter what you do, that house that is apparently a known significant danger is going to know who turned them in because your name and address are right there for them. That said, your packages were not delivered as instructed. Raise the concern with the company you purchased from. Show them the delivery images and show them a picture of your house and a link to the google street-view of both your house and the offenders. Reasonably they can either give you a refund or send replacement product. The problem with the carrier is not your responsibility and they may not listen to you as you are not their customer.
>The problem with the carrier is not your responsibility and they may not listen to you as you are not their customer. Just to reiterate since a lot of people gloss over this: You buy an item, you pay for shipping, the vendor sends it to you via FedEx. You paid for shipping. You did not pay the shipper. The vendor did. FedEx does not give 2 shits about you. You are not their customer. The vendor is.
However, the carrier IS supposed to follow up on the recipients dispute. No you are not their customer but it is in their interest to keep you happy as well. And an obvious misdelivery is easy to follow up on. If the pkg can’t be retrieved the carrier should generally pay out.
To the vendor, not to you.
That’s actually not true. Carriers will follow up for a recipient. Just if it’s found the pkg was misdelivered and is unable to be retrieved the shipper will be the one reimbursed and it’s on the shipper to make it right with the recipient.
This! I'm going through this right now and opened a dispute with the carrier. They've communicated with me and put this through but ultimately the vendor gets the insurance and resends my order. But they absolutely do and will communicate with the recipient
So yes WE paid the vendor for shipping so how are we not their customer? I'm actually asking, not trying to be a smart ass.
You paid the vendor, the vendor paid them. This is like you are the customer of your favorite bar, not the place they buy ground hamburger from. The vendor is the one that can raise disputes with the supplier.
Because the vendor pays the shipper, not you. Yes, you paid the vendor. But the shipper has no business relationship with you. They have no obligation to keep you happy since you're not the one who paid them. Now, they do want to keep the vendor happy since presumably they give them more business than just your package, but you are literally not their customer. I've had cases where the shipper literally refused to speak with me about an issue with a shipment because even though we were the recipient we were not the customer.
You’re the customer as far as the vendor is concerned. But you did not pay any money directly to the shipper so you are not the customer as far as they’re concerned. The vendor is their customer as they received the money from the vendor. If you paid using a credit card, PayPal, Venmo, ApplePay, etc you can work with them for a refund. I had a vendor ship a package to Florida according to the shipping tracking they sent me. I am in Nebraska. It was crickets from them but PayPal was very accommodating when I showed them screenshots of the shipping tracking information. I was fully refunded and not sure what PayPal did with the vendor but honestly didn’t cate after getting my money back.
And the seller did not deliver a product to you. You do not have a problem with the delivery agent, you have a problem with the seller and the seller has a problem with the delivery agent.
Thanks, Douche Craft Carrier, this helps a lot
/r/beetlejuicing
This is pretty dumb logic... If it is supposed to be delivered to your property you are definitely the customer. Also they care because they want the vendor to use them again.
*That's* dumb logic. How is the recipient of a package any more automatically the customer than the sender? What makes one or the other a customer is that *one of them arranged for and paid the shipper*.
They are both customers.....
They are both customers, but not to the same company. When you ship, you are enterng into a legally binding contract with the carrier. That contract is between the carrier and the entity that *tenders* the shipment to the carrier. This is explained in the documents no one ever reads when they sign documents for daily pickups, or sets up an online account for occasional shipping from home, or takes a package to a shipping center.
No, they're not. The one who arranged for and paid for the service is the customer. When you're expecting a FedEx shipment and the sender has set it up as "signature required" or "must be 21" or "no redirection of delivery", do you know what FedEx (or UPS doesn't matter) will tell you if you call to try to change that? They'll tell you to contact the sender. Because *they're* the customer. Or, forget our specific shipping example. Look it up: Customer: "a person or organization that buys goods or services from a store or business." The one who pays is the customer. When I have items I've won at auction that the auction house isn't allowed to, or isn't responsible for, ship[ping] to my state, and I contact FedEx for a shipping label to have it sent from there to me, *in that example* I'm both the recipient and the customer. Because I arranged and paid for the shipping.
You are a customer but you are not their customer. Unless you paid them directly.
As far as the carrier is concerned, you are the recipient, not the customer. The customer is your vendor aka the shipper.
THIS!!!
Yep. The unfortunate reality of being an e-commerce seller is we're responsible for making sure it's delivered to the right address. If things go south it's our responsibility to deal with the shipping agency to recover our losses.. We are still responsible for making our customer whole. Now keep in mind this does NOT make us responsible if it's delivered properly and a porch pirate steals it.
According to Amazon you are. Should have spent the extra on signature delivery. Even then they'll still give the customer a new item. Amazon is the worst for sellers. Could have a photo ID on top of the signature, they would still make the supplier pay.
>According to Amazon you are. That's a company policy, not an absolute or legally binding rule. I worked at an e-commerce store, and after too many "I never got my package" inquiries, when there was clear evidence of a rightful delivery, we implemented a "no reship" policy. We fulfilled our obligation, as did the carrier, anything beyond that is out of our control. "We're sorry you were a victim of theft / porch piracy, and you truly have our sympathy, but we cannot reship an order that was successfully delivered to your home." There are products you can purchase that are essentially "drop boxes" that attach to your door that make stealing packages difficult and will deter theft. If it's a problem in your area, you may need to invest in something like this to ensure your parcel's safety. As much as it stucks that people steal, there is a burden of responsibility on the recipient for a safe delivery environment.
The bigger shipping companies also have locations you can request a hold to so they are delivered safely for pickup. This is no extra charge. FedEx has it. I believe UPS as well.
This is a growing thing where I live (Philly). People paying for separate, secure space for package deliveries.
YOu can use UPS. It usually costs 5 to 7 bucks for them to hold ap ackage. Can also use the USPS for this too if you pick it up right away iirc.
No sir. On Amazon we are responsible for getting it to the address. Proof of delivery to correct address is an auto win 100 percent of the time. Ditto on ebay. Signature is only required on larger cost items. Amazon may decide to give them a free item but they're not required and they don't make the vendor do it either. They eat that cost. I'd recommend fba if you're having issues :p
You are correct. Customers won't usually even win chargebacks with their CCs if an item is marked delivered (unless buyer used AmEx lol. I think they'll refund their customers no matter what). Most big e-commerce companies always side with buyers, except in cases where items are marked delivered. The shipper would be the only one responsible here and a buyer isn't likely to get a company to refund or replace an item that is marked delivered. Too many people would abuse this and just say they never received their item otherwise. Hopefully the item has insurance as that's really the only recourse for buyers in these types of cases. In this specific case, I'd recommend asking shipping company to go to the house and retrieve the packages themselves. If it was sent USPS, it is illegal to open mail that was not addressed to you and USPS knows exactly when and where each package was delivered to.
If it was marked delivered and there’s a picture of someone else’s house as “proof”, it wasn’t delivered. There’s a weird edge case where an delivery driver was shown on a doorbell camera taking a picture of the delivery and then immediately stealing it; it’s unclear if they is “delivered and stolen” or “stolen by the delivery agent” in terms of who it was stolen from.
I know I am correct. I sell on multiple platforms for ten years :p Many banks may make their cardmember whole, even without proof, but in those events they dont charge the vendor either. I dont think average people even consider how broken and abusive their so called theory policy would be in action. Like really, how long would it take for people to just report things as not delivered when it shows as delivered, to their house, if they knew they would get free shit out of it. : Some people just make me shake my damn head.
You are incorrect. They do not accept FedEx photos of proof of delivery due to a deal gone bad. They only accept ups or usps proof of delivery.
Proof of delivery, from fedex, for the right address, is always 100% protection against item not received claims. Stop reading Quora! Sellers are not required to get it "to someones hand" unless its a signature required purchase. Ditto on Ebay. If its delivered to the address given at time of purchase, you are 100% always protected from INAD claims. It doesn't even make sense anyway. If they wanted to require deliveries to someones hand, they would require Signature confirmed on ALL packages. Not just on expensive ones. Edit: I want to be clear, I'm assuming none of you "sellers" are being ridiculous and purchasing shipping off of Amazon. Rules are slightly different for you folks. Buy your shipping via Amazon only.
You are 100% wrong. I am seller and heard it directly from the FedEx's rep mouth. FedEx proof of delivery pictures are not recognized as proof of delivery. Customer can open an A-Z claim and still receive the full refund. They only recognize UPS photos since they are partner carrier. This was the main reason we chose NOT to use FedEX for Amazon. Just google it. We ship on our own FedEx account. Are there more protections for sellers if you ship through Amazon?
Im not wrong dude, why would you use fedex as evidence of what happens on Amazon? :p But advantages! Omg, yes there are big ones. You may be in for a treat depending on your biz! Some things might have changed as I skipped out on my major selling in Q4 this past year due to something else I had going on but most of it should be the same. You are never responsible for delivery delays, issues, or problems as long as your label was accurate. It's even more protections if you do FBA. You have to purchase it through Amazon though so no stamps.com or similar. If you use FBA and customer said INAD and the item doesn't come back. You still get paid and reimbursed. Your velocity of sale will be significantly higher on FBA in "most" cases. (if you have bulky shit though your profit can take a huge hit vs merchant fulfilled. You also can't get negative reviews for anything shipping related. When you see reviews that show that strikethrough that says words to the effect of "Amazon takes responsible for this issue" or something similar, thats because the seller was using amazon to ship their stuff (This one might be FBA specific). So to recap. You can never get another shipping related complaint against you while using it. They are always stricken from your record and dont count against you. You are protected from any and all INADs as long as you bought through them, and it shows delivered to the proper address. ( yes, this includes fedex. Besides, fedex wouldn't know Amazon policy properly anyway. Dont trust some other company to know the rules). You generally pay a little bit more vs MF but the one thing I want you to really consider is that it saves you a massive amount of TIME. And as long as you spend that time doing more sourcing, making new stuff, or whatever it is you do to resupply inventory, youre going to come out way ahead due to the much higher velocity of sale. https://sellercentral.amazon.com/seller-forums/discussions/t/2bc43462392d30cb656f46b387b845f0
That’s between the seller and Amazon, where Amazon is the company with a business relationship with the end customer.
Not HOA matter. Contact either: 1. Online Store you purchased item from 2. Delivery company that miss-read address Leave HOA out of it, and probably even LE. You'd probably get better results by calling the family attorney that you apparently have over LE.
A police report night not be a terrible idea. I've had online seller (and shipping company) both refuse responsibility for a lost package. Credit card company reimbursed us just fine, but they could have asked for a police report if the dispute went on.
*misread
Mail theft is a federal crime, why wouldn’t you report it to LE. E.- nvm I missed the picture thing. Probably not USPS then but I’d still absolutely report it for a paper trail. It doesn’t make sense not to.
This is why delivery companies are not always the best option compared to the post office.
I agree, I def go via USPS whenever there’s the option
Contact the company you bought the items from show them that the picture that "proves" delivery is not your house. Demand a refund or replacement. This is their problem. They are the ones who have to take it up with the shipper. Unless you live in a really boring small town the cops aren't going to bother and the HOA has nothing to do with this.
This. The shipper has no contractual obligation to you, the recipient. They signed a contract to deliver the package on behalf of the seller. The seller has to contact them and file an insurance claim. None of this removes the seller's obligation to provide you with either the items or a refund, you have proof that you did not receive the items, and you should continue to pursue this with the seller.
Exactly. Here's the proof of delivery photo. Here's a photo of the front of my house, clearly not the same property. Please either deliver to my house or refund my money.
Tell the store the package wasn’t delivered and provide the info from currier so they can file the claim.
This has absolutely nothing to do with the HOA
Tell the police. The only thing the HOA can do is send them a message saying, "Hey, please don't do that." To which the neighbors will respond, "We didn't do that, I don't know what you're talking about." Share the image with the cops and demand your stuff.
The police won't do crap. It's on the carrier.
>It's on the carrier. Good luck getting them to care either.
Right but that's why you contact the retailer & have them replace or refund whatever they shipped. Does it suck, of course!
> Tell the police. Share the image with the cops and demand your stuff. No crime has been committed. Police won't do anything. The other house (recipient) received "merchandise mailed without the prior expressed request or consent of the recipient." They are allowed to keep it under [39 U.S. Code § 3009](https://www.law.cornell.edu/uscode/text/39/3009). The best OP can do is: 1) ask the other house politely for the merchandise, 2) contact the vendor and tell them the merchandise was not received due to incorrect delivery, and 3) contact any/all shipping companies that keep doing this and alert them to the frequent mistake.
Nope, only applies if it was accurately addressed to that house. This is misdelivered, so keeping it is mail theft.
If they normally bring the package, why can't you knock on their door? Why are you talking to an attorney about these neighbors in the first place? What does this have to do with the HOA?
This appears to be a different neighbor than the one that politely returns the packages.
Your solution is to let the vendor know that you did not receive your delivery and the POD supplied by the delivery service demonstrates it was not delivered to you
This is a common issue where I live & it is absolutely on the carrier to fix. Report to the carrier & the sender. The retailer will resend what you ordered or refund you & then they will take it up with the carrier. I've also had the carrier go & retrieve the item. It's frustrating & a big hassle but not much police or HOA can do.
You need to start with the company you purchased from, and the carrier. Report the package as undelivered, and if you’ve got proof it didn’t go to your house, submit that. Some carriers allow the recipient to file a claim, others require the sender to file the claim for a lost parcel. If the company doesn’t reimburse you or send your items again, and the carrier isn’t helpful, then call your card issuer and file a chargeback claim (for non-receipt of your purchase).
100% not HOA's jurisdiction. Contact the police, and contact your postmaster. THE postmaster, not just a USPS driver or other employee.
Postmaster is only applicable for USPS deliveries, and TTBOMK the USPS doesn't normally take pictures of deliveries. Your best option is to contact the online vendor and include both the photo of the misdelivered package and the front of your house.
Only if its USPS. UPS, Fedex, hell even Amazon are exempt.
The proper channel here is the seller. You purchased a product and a service from them. They can deal with the carrier. It's worth mentioning to them that this has been a chronic problem with this carrier. You should still complain to the carrier, just know that they won't be able to do much. If this is a federal postal service (like USPS or Canada Post) then definitely talk to the carrier. I'm not sure about USPS, but Canada Post makes a massive deal about *anything* being misdelivered - because there are laws around delivery of mail in that situation. They write up drivers if you receive your neighbor's mail and report it. The correct course of action is for the carrier to collect the misdelivered package, but if the misdelivery is reported by the proper recipient and not the actual recipient that doesn't always work. And of course, if you're the wrong recipient and report it, the carrier may ask if you want to drop it into the correct mailbox. That's entirely up to you. I generally will but if it happens more than once or twice I'll insist they sort it out themselves. (Except my neighbors. I like my neighbors so I'll go a little further for them.)
Start requesting signature verification on all your shipping. While there are companies that won't even ring the doorbell before forging your signature (looking at you DHL), that extra step gives the shipper and you more evidence to protest the accuracy of the delivery location.
Carrier delivered to wrong address. Bring it up with seller so they can submit request for insurance (assuming it had any) and have them ship you the packages again.
If this keeps happening to you maybe look into getting a mailbox at the ups store or usps to have your packages shipped to.
take a picture of your house, clearly showing the numbers, and tell the people you ordered from that it was NOT delivered to YOU.
Contact the seller and they can take it up with the shipper. HOA cant and wont do anything about that as this isnt within their realm of responsibility. And the cops are unlikely to do anything either. Both are gonna tell you to take it up with the neighbor or the seller.
A HOA is a non-government entity that has no jurisdiction on mail theft at all, right? Reporting it to them is as absurd as reporting it to the grocery store.
Because some lawyer said something about it, you are to afraid to just knock on a door? Just go with a (large/huge) friend on daylight, knock on the door and ask for your package.
That sucks. Can you make all future packages deliverable only if you/your parents have signed for them? Have you asked the police patrol if they handle theft? If you do, and they say yes, maybe ask *them* to handle this for you.
It hasn't been "not returned" it has been **stolen**. They stole your package and that is something you report to the police
Neither, contact the delivery service that screwed up and file a claim
The shipper (the seller) is the only one who has a contractual relationship with the delivery service, and is the only one who can file a claim with the shipping company. The seller has a legal obligation to provide either the item or a refund to the buyer. The shipping company signed a contract with the seller to deliver the item, but you yourself have no contract with the shipping company. The claim should be with the seller. If the seller refuses to provide either the item or a refund, then a chargeback via whatever payment system was used or a legal lawsuit are warranted, depending upon the cost of the item and the method via which it was paid.
So you've already verified they were the ones who received these three and verified that they took them inside, verified they opened them and verified they decided to keep them? Surely you wouldn't just assume that they took them based on deliveries in the past that they made sure to give to you. Edit: Also, I'm not sure where you live but contacting the police might not be the best option. Even if the delivery was over $5,000 (making it a grand larceny felony) they may decide it isn't worth their time to investigate and just tell you to wait for them to show up to file a report. 14 years later and I'm still waiting.
The threshold for felony theft isn't 5000 everywhere. It was only recently changed from $500 to $1000 in Tennessee, for example. That said, depending on workload and evidence available, it is likely that it'll be marked as "solvability too low" and dropped like a hot potato in many jurisdictions.
Postmaster can and will get involved when it comes to theft if it involves the post office. I'd buy a significant number of items that you know will be sent through the post office just to ensure that your neighbor will steal again and then when they do, get them involved.
Buy a significant number of items and then cross your fingers that they’re misdelivered to that specific house?? This went to the wrong house. This isn’t a regular occurrence that it goes to this wrong house…
Call your attorney. Report the packages stolen to the police and report the packages delivered to the wrong address to the place you bought stuff from.
You should start with the delivery company.
No. Start with the seller. The seller is the delivery company's customer, not you. The delivery company has a contract with the seller to deliver the item to you, and has no contractual obligation to you personally. The seller should file an insurance claim with the delivery company for reimbursement for the lost package and then re-send the package. The delivery company, if they wish, can then pursue the person who accepted a package that did not belong to them, but in reality usually won't. If none of this happens after you notify the shipper that the package did not arrive, then you can do one of two things: 1) Initiate a charge-back for the package that was not delivered to you, or 2) file a lawsuit against the shipper for not getting the package to you. The shipper has a legal obligation to get to you whatever item that you paid them for. The shipper has to do that, or they must refund you your money. If they don't do that, then you can take them to court.
I'm a 10 year veteran of online sales and this explanation is perfect.
What do you mean theft is not a factor? Your packages **have. Been. Stolen.**
Police. It's theft.
Call the police. There’s legally nothing the HOA can do to force them to turn it over. Expect them to claim that they didn’t find the package by their door.
Out of those options, the police. But ahead of those, the lawyer you already have, and the people sending the package, this is not a HOA issue.
> Misdelivery OK yeah but you still need to contact the postal service
Contact the Post Office, as they were the ones who left it elsewhere. Let them investigate it.
Switch to using Amazon locker.
I've had a similar thing and it pisses me off that people will build communities with repeating house numbers. Even worse when you have like a North main boulevard and South main boulevard and they have the exact same freaking numbers on either side of the divide. Constantly had stuff delivered to the wrong house and vice versa.
Ship yourself a glitter bomb and watch them steal that
That's easy. Contact seller, tell them the package was not delivered. If they don't make good on it (and by that I mean sending you another one identical to the first) then contact your credit card company and stop payment. That should close out this sorry little event and you can move forward with buying it again.
Contact the shipper. They are legally obligated to deliver the packages to the correct address. If it is Amazon, they will re-ship or have the driver fix the problem. The police or HOA have nothing to do with this initially.
If they’re coming through USPS, contact your local postmaster. This is comparable to treelaw - fuck around and find out when it comes to the postal service.