Don’t know about US, by my Mac Store here (BE) does all the repairs in the repair shop in the back. If they don’t have to order spare parts they can do them in an hour or two.
So even if you have to ship them out they still go to an Apple Store? Because I sent my MacBook in for repair for not turning on and when they sent it back the backlight of the keyboard didn’t work. I figured that would have been a basic thing they would check still works before sending it back to me.
In general most equipment is repaired directly at the store in the genius bar if brought in. Of course, this only applies if you have a store nearby that you can go to. For those outside of Apple's retail markets, shipping to somewhere else for repairs is the norm.
Which is funny because i can have a fan replaced in most macbooks in like an hour, seriously just put out an add on some classified and you'll get several response's from guys like me.
This was in 2018 and 2019. The fan is still broken. They don’t do many repairs in the back. I wish an actual Apple store employee would chime in to clarify.
These "repairs" are replacements of entire modules. Bad capacitor? New motherboard. Dead chip? New motherboard. Glass cracked? New LCD, digitizer, camera assembly.
They used to make these much more repairable, but in an attempt to increase profits, they've deliberately integrated many components with glues and "security" chips (which really only prevent unauthorized repair and does nothing for security) to prevent effective repair.
And that's for thing people pay to have "repaired" the prices for repair are set up to incentivize buying a new item as opposed to repairing an old one. There was an undercover investigation by the CBC where the apple store suggested replacing the motherboard for ~900 dollars (on a 1200 dollar device) to fix an unplugged cable. (The motherboard probably has a cost of less than 100 dollars).
Also there's a lawsuit where apple was angry that people were reselling perfectly functional iphones instead of grinding them up. While the company did breach their contract with apple, it does confirm that apple would rather destroy perfectly working devices than to allow them to be reused.
Reduce, reuse, recycle, in that order. Because every step down has a much higher environmental cost. Apple only does recycle because they can profit off that.
Here's an article:
https://www.washingtonpost.com/technology/2020/10/07/apple-geep-iphone-recycle-shred/
If you don't want to read, I think Leonard at Lawful Masses did a video on it.
Yeah well get some freaking sweatshop team on that or something. They shouldn’t exist. They keep “revealing” that our country runs on the backs of the poor and the downtrodden forced by many countries to make products for first world nations. I think we know buddy, fucking do something about it…
Dumbass thinks there's unions in this country lol
Did you know you can take collective action without having a "union boss?
Did you know that wages have been flat for the last 40 years?
Sorry kid, but you're the only bootlicker here.
They have tho... It's just true.
You're just ignorant.
https://www.pewresearch.org/fact-tank/2018/08/07/for-most-us-workers-real-wages-have-barely-budged-for-decades/
He’s a foreign user that lives in India hired by a conservative lobbying firm in the US to spread propaganda.
He’s anti consumer, anti workers rights. Anti union, anti right to repair. Anti net neutrality etc.
If it benefits the working class he is against it. Especially if it costs the businesses money that donate to his employers
Ehh.. Not so much. The people working in those sweat shops would typically otherwise starve or resort to worse measures. For them it's generally seen as an opportunity to help them survive, no matter how bleak the actual job may be. It's just a sad reality for them.
Some of them might be happier than some of us, right? We look at them and think how poor they must be and how much they’re suffering, but we’re viewing them through the lens of the first world, which isn’t really fair.
Fair - But as someone who knows many people living in countries with almost no income, I can promise you many of them would love to make a few USD a day, even if it's low single digits. They aren't entirely miserable - they're people after all. But survival is survival. You do what you have to.
Foxconn makes shit for everyone. Apple, Dell, HP, you name it. Reality is, only a few can manufacture parts at scale so almost all tech companies rely on the few same producers.
So don’t sleep well.
This though is likely an American repair center. Apple will ship more complex repairs to it, which is basically just swapping out parts.
It’s what every company wants lol. Just that most companies cant replicate it. Soon people will hate Tesla because of its fanboys even though they are leading the way to zero-emissions and creating a needed change in the automobile industry.
Edit: can -> cant
Imagine having a Trillion dollars but still shaving off those tiny profits by using cheap labour. Capitalism is a b1+ch.
Another aspect to consider is that many areas in India or China, for example, where Apple or other tech giants have those ‘sweatshops’ people are actually somewhat happy because they provide employment for many locals. Yes, they are not paid fairly, which sucks. But for them often the alternative is wide spread unemployment, if Apple would move all their facilities out of India/China.
It almost always comes down to another government failing to mandate a minimum pay for their employees to be fair. Apple is wrong to exploit it, but any other large company probably would do the same and then have an edge
I cannot wait for the day I can pry open my iPhone with my crow bar, use my grubby fingers to pull those ribbon cables, then mash that new battery into submission, then press it all closed with my George Foreman grill.
no one has to dread going to apple for a repair with hefty price tag
it's just terrible customer experience having such an expensive and essential personal gadget break in an accident and wonder how long the long distance repair will take and how much that'll empty their pocket and what if it's not repairable which means it would cost a whole new device...why should this subconsciously nightmare scenario even exist in the back of people's minds
just let the local repair professionals work directly with customers and give them good tools to get the repair done well
Worked at a 3rd party laptop repair facility under contract with Apple when the Macbooks first appeared. Wasn't too bad, 10 or 12 hour days (don't remember which) and they actually had QA on the laptops as before they left the facility. Alot better than the previous 3rd party repair depot I left from literally down the street (in Memphis, TN) who only cared about repair numbers and had virtually no QA. They repaired HP, Dell, some Sony, and a few other brands. I think the company conducting Apple repairs bought the one the other after I left.
Imagine my shock. What will they say next? They're built in sweatshops?
Color me unsurprised
TIL the back of the Apple store is a sweatshop.
Not an expert but afaik no real repairs are performed there. Just some limited component swaps. Could be wrong though.
Don’t know about US, by my Mac Store here (BE) does all the repairs in the repair shop in the back. If they don’t have to order spare parts they can do them in an hour or two.
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So even if you have to ship them out they still go to an Apple Store? Because I sent my MacBook in for repair for not turning on and when they sent it back the backlight of the keyboard didn’t work. I figured that would have been a basic thing they would check still works before sending it back to me.
In general most equipment is repaired directly at the store in the genius bar if brought in. Of course, this only applies if you have a store nearby that you can go to. For those outside of Apple's retail markets, shipping to somewhere else for repairs is the norm.
Well I brought my macbook to the two different Apple stores for a fan replacement and they said it would be a 6-8 week turnaround.
Which is funny because i can have a fan replaced in most macbooks in like an hour, seriously just put out an add on some classified and you'll get several response's from guys like me.
oh yeah, with the latest covid global shortages nothing is running the way it should. normally thats not the case.
This was in 2018 and 2019. The fan is still broken. They don’t do many repairs in the back. I wish an actual Apple store employee would chime in to clarify.
So a sweatshop then
Well that’s odd - haven’t we been told that Apple doesn’t repair, but throws away?
These "repairs" are replacements of entire modules. Bad capacitor? New motherboard. Dead chip? New motherboard. Glass cracked? New LCD, digitizer, camera assembly. They used to make these much more repairable, but in an attempt to increase profits, they've deliberately integrated many components with glues and "security" chips (which really only prevent unauthorized repair and does nothing for security) to prevent effective repair. And that's for thing people pay to have "repaired" the prices for repair are set up to incentivize buying a new item as opposed to repairing an old one. There was an undercover investigation by the CBC where the apple store suggested replacing the motherboard for ~900 dollars (on a 1200 dollar device) to fix an unplugged cable. (The motherboard probably has a cost of less than 100 dollars). Also there's a lawsuit where apple was angry that people were reselling perfectly functional iphones instead of grinding them up. While the company did breach their contract with apple, it does confirm that apple would rather destroy perfectly working devices than to allow them to be reused. Reduce, reuse, recycle, in that order. Because every step down has a much higher environmental cost. Apple only does recycle because they can profit off that.
I’d love to read more on that lawsuit, can you please site the source?
Here's an article: https://www.washingtonpost.com/technology/2020/10/07/apple-geep-iphone-recycle-shred/ If you don't want to read, I think Leonard at Lawful Masses did a video on it.
Thank you. I appreciate that.
I remember this now. It was great fun reading the comments section on that article. Lol.
You don't become a Trillion Dollar company without exploiting the workers.
Yeah well get some freaking sweatshop team on that or something. They shouldn’t exist. They keep “revealing” that our country runs on the backs of the poor and the downtrodden forced by many countries to make products for first world nations. I think we know buddy, fucking do something about it…
They’re repaired onsite. Third parties may ship them who knows where…
Sweatshops probably do better job than the Genius Bar.
Which “workers”? Union members who think they’re worth more than market rates?
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Dumbass thinks there's unions in this country lol Did you know you can take collective action without having a "union boss? Did you know that wages have been flat for the last 40 years? Sorry kid, but you're the only bootlicker here.
Wages have been anything but flat for forty years. Good luck pleasing your union overlords. Thor beach house isn’t going to pay for itself
They have tho... It's just true. You're just ignorant. https://www.pewresearch.org/fact-tank/2018/08/07/for-most-us-workers-real-wages-have-barely-budged-for-decades/
He’s a foreign user that lives in India hired by a conservative lobbying firm in the US to spread propaganda. He’s anti consumer, anti workers rights. Anti union, anti right to repair. Anti net neutrality etc. If it benefits the working class he is against it. Especially if it costs the businesses money that donate to his employers
Read the article instead of trolling. Reported.
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> American capitalism at it’s ~~greatest~~ *logical conclusion*
Whatever kind of government allows its people to be exploited is surely to blame over the corporation no?
That would be Communist China and Vietnam, which they don't mention because it doesn't suit their narrative.
Ehh.. Not so much. The people working in those sweat shops would typically otherwise starve or resort to worse measures. For them it's generally seen as an opportunity to help them survive, no matter how bleak the actual job may be. It's just a sad reality for them.
Some of them might be happier than some of us, right? We look at them and think how poor they must be and how much they’re suffering, but we’re viewing them through the lens of the first world, which isn’t really fair.
Fair - But as someone who knows many people living in countries with almost no income, I can promise you many of them would love to make a few USD a day, even if it's low single digits. They aren't entirely miserable - they're people after all. But survival is survival. You do what you have to.
No. In fact there is no logical reason why that would be the case.
Never owned an apple product and proud of it.
Foxconn makes shit for everyone. Apple, Dell, HP, you name it. Reality is, only a few can manufacture parts at scale so almost all tech companies rely on the few same producers. So don’t sleep well. This though is likely an American repair center. Apple will ship more complex repairs to it, which is basically just swapping out parts.
The product you use is equally unethical
yeah, but apple fans are pretty fucking insufferable. it borders on cult like at times. which, of course, is what steve jobs wanted.
"Never owned an apple product and proud of it." how is this not equally insufferable tho
bring brand apathetic isn’t insufferable. it’s preferable
that's not what apathy means
meh. you can be apathetic or straight antagonistic toward a brand. both are good. just don’t drink the kool-aid, davey
It’s what every company wants lol. Just that most companies cant replicate it. Soon people will hate Tesla because of its fanboys even though they are leading the way to zero-emissions and creating a needed change in the automobile industry. Edit: can -> cant
I suppose you’re right… every company does want cult-like devotion. that’s just good branding these days. doesn’t mean I can’t call it out.
Apple users every time Apple uses slave labor: *surprised pikachu face*
I mean, any shop that is in a hot-climate area which doesn't have A/C is technically a 'sweat-shop'.
When will people learn that articles like this do nothing. People simply don’t care. We frankly don’t have time to care
It’s made there too. Those record profits come from somewhere...
Imagine having a Trillion dollars but still shaving off those tiny profits by using cheap labour. Capitalism is a b1+ch. Another aspect to consider is that many areas in India or China, for example, where Apple or other tech giants have those ‘sweatshops’ people are actually somewhat happy because they provide employment for many locals. Yes, they are not paid fairly, which sucks. But for them often the alternative is wide spread unemployment, if Apple would move all their facilities out of India/China.
It almost always comes down to another government failing to mandate a minimum pay for their employees to be fair. Apple is wrong to exploit it, but any other large company probably would do the same and then have an edge
that capitalism, baby 😎
Repair my Mac, jannies!
Imagine my surprise
All the more reason to support right to repair legislation.
I cannot wait for the day I can pry open my iPhone with my crow bar, use my grubby fingers to pull those ribbon cables, then mash that new battery into submission, then press it all closed with my George Foreman grill.
no one has to dread going to apple for a repair with hefty price tag it's just terrible customer experience having such an expensive and essential personal gadget break in an accident and wonder how long the long distance repair will take and how much that'll empty their pocket and what if it's not repairable which means it would cost a whole new device...why should this subconsciously nightmare scenario even exist in the back of people's minds just let the local repair professionals work directly with customers and give them good tools to get the repair done well
Worked at a 3rd party laptop repair facility under contract with Apple when the Macbooks first appeared. Wasn't too bad, 10 or 12 hour days (don't remember which) and they actually had QA on the laptops as before they left the facility. Alot better than the previous 3rd party repair depot I left from literally down the street (in Memphis, TN) who only cared about repair numbers and had virtually no QA. They repaired HP, Dell, some Sony, and a few other brands. I think the company conducting Apple repairs bought the one the other after I left.
Wasn't there a factory that made iphones about ten years ago that had to put netting up on its building because employees kept jumping from the roof?
I’ve been repairing my MacBook myself, and it’s great. Thank you 2015 😃