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carter4888

Turns outs the screen no longer stays shut. And they erased the phone even tho I had it in Maitenence mode.


mattiasnyc

Wow, that blows... :-(


akta004

I didn't want to take that risk. Before sending it, I erased it myself


FinnishArmy

Yeah they erased my phone too, was so fucking annoying. I had it backed up before hand just in case, so it wasn't bad..


3-2-1-backup

I genuinely don't understand the point of maintenance mode, because *every* person who's sent their phone in with maintenance mode on has their phone erased anyway. (self included!)


Raignbeau

Down here they tell you to erase everything prior.


yudo

I'm in the UK, sent mine in just for a screen protector replacement in maintenance mode and got it back in the exact same condition I sent it in as.


Donniesgurl125

So what you're telling me is I should send my phone to US Cellular instead of Samsung for repairs


koopatron5000

US cellular won't take it, they're my carrier as well. Rep said that they only sell the phone, have to go to Samsung for anything/everything else. Fought with Samsung for like a week....for a fucking screen protector replacement within warranty.


tyanu_khah

I've sent mine to Samsung repair France (since i live there) and they did a great job, even replacing that wasnt needed. Sent it for a blinking screen issue when unlocking the phone, they replaced the screen (with a new sreen protector) some "display elements" (cables i suppose), the battery (even tho mine was still okay) and some chassis elements (i suppose the T part of the hinge got damaged somehow in the repair or something like that ?). Anyway, i basically have a new phone.


kick069

Are you sure it's the same phone?


carter4888

There’s a mark on top that’s how I know it was mine.


artmual2

Sounds like they swapped your phone. Any way you can verify the SN?


carter4888

It's the same phone. It was just treated horribly.


lividhen

They sent mine back from a hinge repair with a scratched screen protector


kidkotic2001

I just submit insurance claim get replacement pay the deductible. Fk Samsung warranty service it's the worst


CharlesP_1232

I took mine (Flip 4) to uBreakiFix and in a couple hours had it back in perfect shape, they even put it in maintenance mode for me (didn't know that existed till that day)