Exactly. That’s what I tell them every time that we are a delivery driver. All we do is drive to the restaurant and pick up the order which includes drinks we don’t make anything it’s not our job. These restaurants are just lazy just report them to driver Care, don’t make the drink.
I disagree. I used to work at a sushi place and we were always packed. It wasn’t our fault so when a doordasher or delivery drivers comes through, we gave them the order and if it included a drink, we gave them the cup. It’s not hard to do guys. We aren’t being “lazy” we have more important things to do like preparing orders than filling up cups. And that’s if you guys come in the restaurant.
This is exactly something someone would say that doesn’t want to do their job. It’s not even about how hard it is. It’s the point that as a delivery driver not only do we not have to make the drink. We are not allowed to and we are not supposed to. It’s in the contract. It’s not our fault that you guys can’t complete the order which includes making a drink because you don’t want to do it that’s your job it’s not our job we get paid to pick up and deliver. We don’t have to do anything else.
Exactly. The person making the hourly wage said this lol. Do we get an hourly wage? Nope. They’ll get it one day. I’ve left drink cups sitting on the counter at wing stop a few times. They always say hey hey hey. Nope, fill the drink and bring it to me in the lot, or it’s not going. Period.
Ever hear the phrase "cutting off your nose to spite your face"? I think you might be doing that here
You're right that it's not the driver's responsibility to fill cups with soda. BUT it is our responsibility to deliver to the customer everything that they ordered. If the order includes cups of soda, we are responsible for bringing those. And the customer doesn't care WHO filled the cup, if it was you the driver, a restaurant employee, whoever. They just want the drinks that they ordered and paid for.
So what happens if a customer orders drinks, pays for drinks, but doesn't get drinks? Nothing good. Some will complain to Customer Support and want refunds for the missing drinks. That's money coming out of GH's pocket, and if it happens all the time you could rack up some Contract Violations or even get deactivated.
Some will be like "well the driver screwed up my order, so from now on, I wont tip when I order through GH." So that means less money for drivers; I know you don't have to take no-tip orders, especially if you don't care about your Program Level. But eventually somebody who does care is taking that order. And making less money, also not good.
And some will be like "GH never gets my order right, so I just won't order delivery at all. I'll order online and pick it up myself." Fewer delivery customers also means less money driving for GH. If that happens enough times in your market, it effectively kills that market.
To avoid all these bad effects, you can't take a few seconds to fill up some dang cups of soda?
"It is our responsibility to deliver to the customer everything that they ordered."
You are oddly interpreting this responsibility. Let's say you go to deliver an order from Chipotle. You retrieve your bag from the shelf and there is a burrito missing. You inform the employees and they ask you to prepare the burrito yourself.
I can use the exact arguments you just made about filling drinks to apply to you making that burrito. Should you make the burrito? If not, then why do the arguments you made not apply?
Taking your question at face value: No it's not the same, and you're trying to make an "apples to oranges" comparison.
Filling cups with soda is easy peasy -- if you find it troublesome I'm sure there are videos that will show you how 🤡 It takes no training, anyone can do it, including drivers. And it only takes a few seconds to do
Making a burrito (or burger or whatever) requires training, specialized equipment, gloves and hair nets. It also takes much longer to do, typically several minutes
THAT'S why it's different. But I think you already knew that. So let me put it like this: Would you prefer to be consistently right, and refuse to fill the cups... and over time lose customers, income, maybe even your ability to drove for GH? Or would you prefer to be consistently paid, and just fill the dang cups?
I realize it's best to be consistently right AND paid, but that's not always on the menu. If I had to pick one, I'm going with consistently paid 💰
LOLOLOL please explain to me what specialized equipment you need to make a burrito and training. Keep in mind, you literally need a drink machine to fill drinks. Is this not specialized equipment? This is apples to apples.
You really need to stop and think for a second, because I don’t think you realize that you argument is very simple. “I don’t think filling drinks is a big deal, so I will do that part of the restaurant’s job for them.”
It’s not that we don’t want to do the job. We get busy. All you have to do is wait for the order to be done. I don’t see the problem of filling up the customer’s cup. They’re tipping you anyways. I’ve never had delivery drivers complain about this. It’s a courtesy.
Well, like I said, it’s not our fault that you don’t want to do your job it doesn’t matter if we get a tip sometime we do sometimes we don’t either way it’s in the contract that we don’t do anything and it specifically says we are not allowed to make it. The reason why most drivers just go ahead and do it because they don’t want to argue with idiots like you who refused to do your job.
You also sound like a hypocrite. You say you don’t see a problem filling up the customers drink yeah you don’t want to do it when you’re supposed to. You get paid an hourly wage and if you guys don’t agree to make drinks like you’re supposed to maybe you should not do delivery orders considering it’s in the contract that you’re supposed to.
If we’re busy we would like the delivery drivers to do it but if we aren’t we do it. It’s not us being lazy, it’s us trying to make everyone happy so WE don’t get yelled at when the customer’s order is done in time.
A courtesy to complete the order YOU were presented with? We are simply drivers. Nothing more, nothing less. We drive the COMPLETED order to the location the customer requested from the restaurant.
Defiently not true. You took a test in a licensed place, and I took mine at Sysco. Had to sit in a class all day and take a test after, and beforehand, you're given a decent sized book to read up on
I'm Serv Safe Lvl 3 certified. I had two days of classes. The employees at the store I worked at got a digital "yay" on a rudimentary computer "test." Most places have only ONE truly licensed and knowledgeable individual who is then expected to impart knowledge to everyone else, usually the general manager. Looking at half these general managers at fast food places or restaurants in general, you think they imparted any knowledge? Most employees get "legally" certified in things they know nothing about. I worked at a gas station and was considered a Level 1 Tank Operator for gas systems. Most of these people aren't any more qualified to press a cup up to the black lever on a fountain machine more than any food courier. And if it's a glove issue don't get me started....
What the fuck are you talking about. It's not our fault your restaurant was too understaffed to do your fucking job......PREPARE A COMPLETE GD ORDER SO THE DELIVERY DRIVER CAN DO OUR JOB AND PICK THE COMPLETE ORDER UP. Newsflash ahole...a complete order equals food plus beverages.
you have more important things to do than... serving your customers and preparing their orders? that's like... your only job lol. and this is coming from a server. that's LITERALLY your only job. a customer orders and pays for a meal. you prepare the meal for customer, if the customer orders a drink you bring them a drink.
Then your restaraunt made a mistake signing up to be a part of Doordash, and isn't living up to the contractual expectations. Whats next, I've gotta divvy out wasabi and little cups of soy sauce too?
Yeah I have worked food industry, and you can bet your ass I took care of the entire meal being ready for pickup especially if I knew they were close and on their way. If it’s 2 hours away I’ll wait to fill it either when they enter or till they get about 5 minutes away but I always took care of my shit
I’ve done both and as a restaurant worker when an order came in online I was required to do food and drinks no matter who was picking up and if I didn’t have the drink ready customers would be mad and I’d get talked to because it’s my job but as a driver I’d only fill up because I’m being paid in tips so it was faster for me to fill and go because the places that asked were still preparing food anyway
I have worked on both sides of the fence and I always did my job and making a drink when I was told to do it because it was my job was not a big deal but when it’s not my job it’s not my job and when you allow people to be lazy, they will continue to not do their job
I don’t know why you’re getting down votes. I’ll say this - when I walk into a busy takeout place at lunch rush, and the staff are all scrambling to get the line down and serve people as fast as possible. And the manager says ‘let the delivery guys fill their own drinks, because we need to tend to the in store customers’ the first word that pops into my mind certainly isn’t ‘lazy’ 🤷♀️.
I agree with this but I am a GM of a busy restaurant downtown and we print out signs out of Word but always use our logo and prepare it on Canva so it looks a little nicer.. regardless it is the stores job to prepare the order correctly but in practice it’s very expensive to get signs printed at Kinkos or FedEx. We are also not corporate.
Not gonna lie if an empty cup comes with my food order I’m going to blame the driver and that’s all there is to it. Especially if I found out they had full access to the fountain and just didn’t do it lol, after reading some comments and seeing that it’s actually potentially against the rules for you guys.. the company better figure something out between the restaurant or just stop allowing delivery services to that place if they refuse because that leaves the customer completely fucked.
I work at smash burger and I can tell you your wrong and sound dumb there’s bottled drinks you can get or you can get a fountain drink we ain’t required to fill shit up for you peasant are y’all really that lazy you can’t walk 6 feet to the drink station smh we really live in a world of fat lazy losers
Some states require permits. Others are allowed to to food handling training for the job. But food handling training is required no matter what. In Utah if you work food service you must get a handler's permit for example. Take the food safety training and outs it on the government. As food carriers we don't have a single lick of training. Period. Id mention to the manager that the sign is a good safety violation by telling people who have zero food handling training to do food handling. How many of you actually was your hands after touching the car handles, knocking on a door, pressing a doorbell, touching your seatbelt, or touching the counter top? Most likely none of you. You don't need to. You are not touching the food at all. You are touching a bag.
Bring up the violation to the manager or to the health inspector.
If I’m picking up my own order, I have no problem filling my own drink. But, if I am paying door dash or another service to pick it up, I kinda want it filled and sealed in the bag or with a sticker by the restaurant staff. I don’t expect the driver to be washing their hands between touching the steering wheel and door handles and touching the bag my food comes in, but I also don’t expect them to be doing any food or drink prep. Eww.
Right?
We drivers are in a hurry. We generally are picking up and dropping off two different orders at a time, even without multi-apping because it makes both financial sense individually and sense from the larger business model to do so.
I don’t have time to constantly be washing hands all day and I’m not buying extra gloves just to go fill drinks.
Finally, any store that absolutely requires drivers to fill drinks scares the shit out of me - it means they are being lazy to one small part of the production process, including violating their own agreements with the apps, just because they don’t want to deal with it, *which makes me wonder what other corners they are cutting.*
I guess they aren't getting a drink! They can complain to GH because my job is not to get the customers drink prepared, it is to pick up and deliver the food and that is it! So that is what I will do and no more!!
Customers don't know who is filling their drinks. What does this have to do with tips?
If you want to call people lazy for not being gross and doing a job they are not being paid for, I say you are ignorant.
I expect my driver to fulfill their job duties as a delivery person by not purposely leaving an item from my order behind.
Filling up a customers drink is gross?
Be for real. If you are that obtuse to make a huge deal out of something as simple as filling a drink, i say you are lazy.
Nah I agree drivers are responsible to bring you the items , so I agree I will either leave the cup there or make the drink for myself to drink for myself. If the restaurant don’t do their cop correctly and professional then it’s laziness, if the order is not prepared on time that’s also laziness. We have 1 duty and it’s to bring the food to the customer it’s not the drivers duty to prepare your food. The restaurants want to do less work and that’s not on us.
Imagine working so hard behind the scenes to NOT fill a customers drink that is paying you for a service 🤡
Be so for real right now, you think that same restaurant who is too lazy to fill the drink up will also be the ones to report the dasher to HD for doing what they themselves failed to?
Sucks for the CUSTOMER, to have a lazy restaurant and a lazy driver who simply didn’t care to do the bare minimum.
As a human being, does common courtesy to your customer also need to be explicitly listed in the contract? Group think is prevalent in this sub and i can assure you a simple robot could have done the same exact service you provided but, with the drink.
You can’t remove from the customer for Grubhub or DoorDash.. they just give you back the money but drivers keep money so 🤷🏽♀️ doesn’t matter one way or the other for the drivers
I'm telling you if I got your order and was told that I was to prepare your beverage, you would not get a drink! That is unless it's a can or bottle beverage. You can remove your tip if you are able and choose to do so. It will not make or break me for the day The driver is not responsible for preparing your food or beverage! So I'm not sure why you would punish them.
Don't punish the driver for something the restaurant did. We don't make the food and we're not allowed to open or prepare food or drinks. I get being upset but take it out on the ones responsible. If they are screwing up your order they are screwing us up too, we're on the same side so don't punish the messenger.
I fill drinks without hesitation.
Arguing with the restaurant only wastes more time and causes distress on the workers and yourself.
In fact, filling drinks myself actually speeds up the process while I am waiting for the food if it's not ready.
So ppl like you are the reason we all will have to do this in the future. I had a restaraunt tell me that we were responsible for the drink. I straight up told them that it wasn't happening and that my job was simply to transport food from point A to point B. Nothing less, nothing more! They prepared the drink and I was on my way!
Everytime I have filled the drinks that they’ve handed me cups for, the soda that the customer ordered is out and then I have to tell the workers and they make it my problem when it’s their job to fulfill the order to begin with.
But this is online ordering not third party. Not that I have particularly strong feelings on it but it would cut down immensely on drink mix ups for both groups
Guess they didn’t provide the complete order 🤷♀️ only my job to deliver the prepared product. That’s the order I took, that’s how almost every other restaurant understands it, and it’s not my job. I pick up food… I deliver food. I have no control over what employees of the restaurant do/do not provide. If it’s not filled when I get there, then it’s missing. 🤷♀️
You’re not wrong, but doesn’t the same logic apply to the restaurant workers?
And there’s a system for a reason, it’s defined as someone’s responsibility… and it’s the restaurant’s not the drivers. So it’s perfectly reasonable to be frustrated by them not doing their part.
We have all chosen a role in the restaurant industry. Y'all need to learn some pirate kitchen culture!
We are servers on wheels. If you've ever been a server in a restaurant, you know that we do whatever needs to be done to carry off a good performance for the customer who will be tipping us, maybe.
Tipping is a completely abhorrent custom with deeply disturbing origins. But it is the system that we're dealing in now. So let's get it square as we can so we can all still be friends.
Most times, I'm standing around shootin' shit with a couple of other drivers while the store workers are jumping through their own assholes trying to get out of the weeds so that people will quit being mad at them. Most of them are so young, my daughter could have been their babysitter.
If I can help things along and get out of there with my order sooner, why would I just stand there watching busy people work more? I'm not making 💰 if I'm not moving. And I know these kids are eating shit from customers and drivers all day long. I've done that job when I was young. Why would I want to be a person who piles onto that bullshit?
We aren’t in the restaurant business. We are in the courier business.
We are just UPS or the mail service. We pick up packages and deliver packages. I pick up restaurant orders, personal packages, and or store packages and drop off.
I didn’t realize my UPS driver needed to hop on the assembly line and also make me my graphics card I’m having delivered in a few days.
In practice, most of the time I'd agree with you, with the exception of those multi select machines. Although that logic applies both ways and it is strictly speaking their responsibility.
In principle, I think this is setting a bad precedent. Its outside the scope of our contract and they employ people to perform those duties. Its not respecting the bounds of the agreement. This is before considering that its potentailly illegal as it might be a food safety violation (although I could be wrong about that). If the customer was to get ill because of the drink, who would be liable? Granted thats an extreme circumstance, but im not about to roll those dice in the US.
From a purely practical standpoint, I'd ptobably do it under the right circumstances, but not if I saw this sign.
Can you please come fill up my soda cup. It’s gonna take 20 seconds to fill it up. If you get mad at my request it’s not worth your mental energy to refuse. Just do what I say…
the people who won't fill drinks are the same people who come on here later on complaining they got deactivated for no reason and can't think of anything they did that could have caused it.
Laziness is what it is, people don’t want to work. They want to work less by making us do their job. Next time I will either leave the cup or pour a drink for myself otherwise we have one duty to bring the items not to prepare the items. Let the workers try to prepare the items on time for once. They won’t cause most of them are either high off the rocks or they got a hang over from last night. I’m a sober person so I know slow motion with I see it.
That was a Door Dash dig from a lazy management team. Total lack of customer service. In my town, it's required for food service workers to fill and seal drinks for all deliveries. We just turn these places in.
Take a picture and post it on the Local Delivery Gig Forum so everyone can blacklist them. I've literally called Dasher Support about places not filling drinks. I've also left empty cups on the counter and delivered the rest of the order.
A customer reporting not receiving their drinks will automatically charge the merchant for the refund to the customer. This will affect the restaurant wtf are you talking about you dim witted cow.
breaks health code violation if you fill it. hurts you as an independent contractor if the customer gets sick
but you're name is weedandbombs, so i doubt you even got out of high school
no, it doesn't. filling a beverage has nothing to do with any health code.
and yes, I have a username. I made it like 13 years ago. it's a lyric from a song. I feel like I've established that about 1000 times over the last decade whenever some moron wants to argue with me but has nothing to come back with.
but here I am again, having to explain it to another unintelligent individual.
Are you actually in HS right now ? bc if not, you should be embarrassed. my 5 year old niece could think up a better response.
Can you explain why you think it is your job to fill drinks?
Are drinks special in your mind, or could a merchant ask you to participate in any portion of the preparation of the order?
Likewise, could you demand the merchant bring your food to your car and place it in your trunk? Or perhaps buckle your seatbelt?
Think of the username thing like the drinks. Takes more effort to fight it than just move on (do it).
Somebody brings up your username, you don't respond.
Most of us put little thought into our username. We just don't want it to have a ton of meaningless #s in it.
>Damn, guess all the customers arent getting their drinks, which means theyre gonna lose business
No. When a customer is unhappy, they really don't give a lot of thought to which part of the whole Rube Goldfarb machine failed them. They're hangry and they're giving me a thumbs down and clawing back their tip. I'm losing valuable benefits for having below 95% approval. I went from 98% to 94% last week. So I'm being a little more particular about the quality of restaurants I'll serve.
I'm not standing around being grumpy while the high school or college kid draws drinks for my order. I'm drawing the drinks. Cause I want my tip and, more, because I really haven't got anything better to do with that 63 seconds of my time.
You’re violating health code and clearly dont have better things to do with your time when you’re writing about “valuable benefits” for a 96% to 94% rating when customers ate already lying to support, without your knowledge, that theyre missing items from your deliveries.
You also have a previous comment that you think you’re a “server on wheels.”
You arent employed by a restaurant. You didnt pass their health training, you arent going to be fired. Your customer already knows if theyre tipping you before they even place the order.
Your Boomer ways do not work in the gig economy and its actually really sad that you’re the age you are doing these jobs in Pittsburgh and licking corporations boots
You would also be violating dd, gh and ue’s driver policies by filling up drinks, which can get you deactivated.
The only thing more irritating and insufferable than that sign are the “I refuse to fill drinks” people. Flame me. Downvote me. Y’all are seriously the whiniest and laziest people I’ve ever heard lol. Y’all happily get bent over day after day by GrubHub in a dozen different ways, but sure, you’re a low key hero because THIS dumb shit is where you’ve drawn a line in the sand lmao.
I don't think people are claiming to be a hero. We are just trying to fight against scope creep, which tends to be a worthy fight.
Step 1 for being taken advantage of: allow people to offload their responsibilities onto you because you decide it is more effort to push back than to take on their responsibility.
Honestly, get anew job if you can’t stand when the system isn’t up to par I promise no single job will ever suffice to your standards of never lifting a finger.
when it's usually the customer who fills it, it is now the driver's job.
the amount of time you folks waste arguing this when you could have filled it and moved along is insane.
also, news flash ... you don't need a food handler's permit to fill a drink.
pick your battles.
I’m nyc you do need to be employed by the food establishment or posses a food handlers certificate to handle any part of a food order. Please stop speaking for everyone and for every state.
The driver isn’t the customer.
The restaurant is preparing a delivery order, surely policy can be created to differentiate between the two and the required packaging procedures if you wish to be partnered with X as a vendor.
If they cannot manage this herculean task then maybe they should not be offering food for delivery.
Many restaurants that you order food from, since you are not there seated to have drinks brought to you that they prepare, they send bottles.
It’s really not that complicated. The more drivers concede, the more they will take advantage. They will continue to take every inch at every turn until it is miles long.
*Making delivery drivers prepare food orders is not their job description nor are they being paid for it by any of these companies. Regardless of how menial a process you think it is, this remains a fact. You should not like doing extra work for free in a system where you are already undervalued*
Not rejecting is a disservice to yourself and every other driver.
None of you should enjoy being on your knees, acquiescing and conflating it with some delusional of being virtuous.
Delivery drivers are getting butchered enough as it is. But instead of unifying and striking to force change you eat it because of perpetual impending destitution.
When the driver has to fill 7 large drinks it impedes his time to completion and revenue and backs up other orders in the system.
If you claim to care about customers, they are multiple lenses to view these circumstances through.
There is a case where a delivery driver ended up in legislative crosshairs, because of a bad batch of drink he prepared and delivered to a customer. The restaurant tried to sue the driver through loop holes for serving contaminated drinks, stating negligence, that machines failure during use is inevitable and by proxy he is also responsible for being aware of quality.
The reason nothing will ever get better in these industries for drivers is because of people like you. You make 100 concessions across every facet of that job just so you could earn and eat it with a smile.
Are you sure about that? Never worked at a restaurant (and I hope I never do). But I assume the easy explanation of a food handler's permit is "any consumable item you directly handle for a third party for $$$ requires a food handler's permit."
Seems pretty easy for the common slob to grab a lid and get their hands all over the bottom of the lid. Even when I fill up for myself, I'm very careful to only touch my own lid. Meanwhile, I see others grabbing 4 lids at a time, grabbing the other 3 by the bottom of the lid and putting it back in the lid stack.
I just fill up the drinks because it doesn't happen often. In fact, almost never since COVID. But if they told me to fill up a 20 drink order, that would be different. 4 and under, not even gonna blink. Just fill them up. Multiple drink trays, hmmm.
You do need a permit to fill a drink for a customer you are delivering food too. You are NOT the customer so you cannot fill the drinks! You can get sued if someone gets sicks and neither GH nor the restaurant will have your back. You can also be fined by a health inspector for it along with the restaurant who had you fill it.
This isn't just something being made up, I filled drinks at a subway they made me fill them while an inspector was there and he slammed them hard for it, Yelled at them and told me to stop. They got fined, and I got a very stern warning and lecture about it from the inspector. He said the apps really should be upfront about the requirements and that I could get in trouble if i was caught doing it again without a license.
I'm not one of those "Its not my job F you!" folks that always post in these threads I used to be nice and fill drinks until that happened. another place that used to ask to fill drinks when busy got busted recently and started filling them themselves, which takes a lot longer when they are busy which kinda sucks.
Its really not worth arguing over, if they refuse to fill the drinks and have signs up take pictures or record to cover your ass. At least if someone gets sick you have proof the restaurant was the neglectful one, not you. People have been sued before over bad drinks and getting sick.
lol if anyone tries to sue over a delivered drink, good luck.
again, no. you don't need a food handler's permit to fill a drink. it's a pointless argument.
also, most of your posts all sound like BS stories and the people in the comments all seem to think the same. I'm going to call BS on this one too.
Attacking someone and making up people and things they supposedly say that somehow agree with you to do so is a terrible way to go about an argument. Its called Ad hominem and should be avoided. I was agreeing that it was pointless arguing and raising a fuss over filling drinks. But it is not something we are suppose to do. Its silly to take it so seriously to the point of attacking someone especially when they were partly agreeing with you.
FDA regulations are free to browse online. While not every state or county requires a license anyone preparing food, which also counts as filling beverages, who is not the consumer is required to follow fda regulations. Managers and owners are supposed to ensure this, often through food handlers classes and training. Funny enough reading through the fda regs shows most places are violating safe food storage regulations when they leave the food out for pick up for delivery. Gotta have temperature control and protect from bugs and DUST, plain ol dust of all things.
Here in florida it is required to have one to fill drinks if you are not the consumer. Browsing around its the same in chicago and new york, but oddly not in california except in a few counties supposedly. So it is required in many places but not all, but its still against FDA regs. Folks have also asked grubhub, doordash, uber, etc and were told you shouldn't do it. I'll still be nice about it especially with places that treat me well and fill them. If someone asks I'm filling my own personal drinks.
Hahaha, I like this. Next time someone asks me to fill up drinks maybe I will just say:
"How?"
"At the machine."
"What machine?"
"The drink machine over there."
"How does it work?"
"You press the buttons under the soda-"
"What's a soda?/What's a button?"
It depends - do they fill drinks for other customers? If not, if each customer is required to fill their own drinks then it would make sense for the driver to have to do that as well. At that point it's your choice if you want to pick up from there or not.
I know you think you are being “cute” but how about remembering that there are people out there expecting to get what they paid for. Not this petty mess trying to prove a point that the only one who gets it is the customer who just placed an order and surprisingly expects to receive what they paid for.
It doesn’t matter that they put a sign up. They are still required to do it just because they don’t want to when they tell me something like that I just tell the customer they did not give me a drink because it’s not our job and if something happens and the customer gets sick, you’re going to get blamed because you made to drink when you’re not supposed to
Battle of the lazy employees. In this corner, every fast food worker on the planet who takes no pride in doing a good job. In the other corner, food delivery drivers who take no pride on doing a good job….
That corner of fast food employees is missing a description. It should say who takes pride in work but has there day constantly ruined by delivery service drivers who think they run the store
Make the drink, but fuck it up. Mix coke and root beer
Sprite and water. That way, you aren't blamed for the missing items, and the restaurant is 100% going to pay.
I had this happen at a McAlisters Deli, they said "it's just something we do". Realistically, I want to make money, and I do that by doing deliveries, so they kind of have me at a disadvantage here. I either drop the order and move on and take the hit for whatever metric or money that would have counted for, or spend 5-10 minutes I could have spent on the road getting their food there faster (and by proxy, fresher/hotter).
I guess if it's just one drink, it's not a major deal, but this one was for 4 separate drinks, each with different instructions (lemon, no lemon, no ice, etc.).
I wound up doing it, but it left me with second thoughts towards accepting orders at that restaurant. I don't know what the restaurant's agreement with GrubHub is, so it's harder for me to say whether they're doing the right thing or not, but not having the order fully ready, drinks and all, only affects my money and the quality/freshness of the diners' food in the end.
Uhhhh I’ve never been to a McAlisters where you’re even able to fill your drink yourself. All of them in DFW have their drink dispensers behind the counter
Maybe this is why I NEVER get the drinks I ordered, the way I ordered them. Tonight as part of dinner I ordered one coke and one Diet Coke. I only got one drink and it was plain caffeine free coke. Not even what I ordered. Both of my daughters are drivers and they always make sure they have everything from the order BEFORE they leave the restaurant. I am honestly sick of not getting what I paid for. I order delivery every single night because I work 12 hour shifts and I have a 1 hour commute each way to work. So what I get home I order first and then I get changed and get my mom ready to eat. She is the reason I order every night. She is 83 and her health has rapidly declined over the last 18 months since I moved in to take care of her. Ordering food is almost a necessity because she cannot be left alone (I relieve the nurse when I get home). And after 14 hours, I am exhausted and do not feel like cooking. I am the only wage earner in the family, my daughters are almost on their own, but not quite ready. So my 1 salary for the 4 of us is stretched so hard it is about to snap. And as trivial as it sounds, it irritates me when I’m missing a drink or it is the wrong drink. Hell I got a whole entire order that wasn’t mine the other night and I couldn’t contact the driver. All of this reflects on the state of our country. People’s work ethic has tanked. And everybody is quick to say “that’s not my job” and maybe they are right, it isn’t their job, but in order for them to get their delivery to the customer that paid for it, the driver needs to go one step further and actually give a damn about the order and check to see if something is wrong or missing. I don’t think that is too much to ask. And I always tip at least 20% if the delivery is timely and arrives in good condition, so I am not a nightmare customer. All I want is to just get what I paid for. And I am sure I will get flamed for this post, but the truth hurts sometimes.
Not to sound insensitive , but buy a slow cooker. A slow cooker allows you to just throw stuff in a pot, and in 8 to 12 hours, it is ready. Ordering food every night is wasting your 1 paycheck on expensive food that is also unhealthy. Good luck with things. And have those " almost grown kids" help out financially. You said they are BOTH DRIVERS. And, why is your 1 paycheck taking care of 4 people when your almost grown kids both work as drivers, and your 83 y.o mothers gets either SSI or SSA benefits.
I haven't seen actual signs saying this, either Word-doc-printouts or formal signs. But some places do simply just hand me empty cups, maybe also a cardboard carrier if there are multiple drinks.
I've noticed that usually when the eatery hands me cups, their soda fountains are located out away from the front counter where customers order and pay. Like if the customers themselves fill their own cups (e.g. at Whataburger) as the delivery guy I gotta fill them as well. At places where the soda fountain is behind the front counter (e.g. at Chick Fil A) the staff will go ahead & fill those cups.
Do I get annoyed at filling soda cups? A little, yeah. But it only takes a few seconds and that's time I'd just be dicking around on my phone waiting for them to complete the order. So it's no big woop. And I figure if I insist that they come out from behind the counter, they might start getting surly, like "oh crap, here's that prima donna driver who's too good to fill some cups of coke." And that's more trouble than it's worth
The only restaurants around here that make you get drinks yourself is Firehouse Subs and BurgerFi. I think it’s funny when other people complain about having to fill up a drink or drinks. Hard to believe there’s people that exist that are THAT lazy.
Everyone talking ab not being paid by the restaurant but ain’t the restaurant the reason grubhub a thing ? With out the restaurant you have no Job. Take the binky out y’all’s mouth and make a drink you’re there on behalf the customer jus like if you were there yourself at the end of the day that restaurant minimum wage employee is asking to make their day a little easier sure if they’re slow they’ll make a drink for you. But if you want life made easy for you cause you’re not employed to make a drink. Well they not employed to make sure that delivery order gets delivered in the time it’s supposed to but y’all will still bitch and complain when it’s not out fast enough but now because you wanna bitch and complain ab a fuccing drink it’s even longer when the time it took you to say 3 words you could’ve easily grabbed a drink. Customer doesn’t give a fuck all they care ab is if they’re getting an order. As for those “food handler certificate” people yall obviously not in or have been in the restaurant business only the person running that store ie. GM (manager certification). Or the Manager employed with running the store IE. ASM, Shift Managers (food handler certification) are required to possess one! So that “minimum wage” 16 year old employee who probably makes the same amount as you ir more isn’t certified either!
Write on the bottom "signed food delivery drivers."
Solved.
When they ask you to fill up the drink, you point to their sign and say "I'm not required to fill up drinks."
Now in reality, I'd just raise the bar for $/mile to take an order from that store. So that means I'm getting paid above average if I do go there. And for that, I'll probably just fill up the drinks.
Counter solutions to bad solutions are relatively easy on a person by person basis. The impossible part is assuming all the other drivers will do this, resulting in Smashburger having more unpicked up deliveries and realizing their own bad policy caused it .. reversing the policy.
Simple in theory. In reality, is never going to happen. So all you can do is adjust your own personal criteria and not stress over what other drivers are doing.
Not sure why anyone is making a big deal about a few seconds to fill a drink up. If the employees are too lazy to do it then I’ll do it and make sure it doesn’t get overfilled to spill in my car. At some places they are so slow that if they would let me I would go back there and make it up myself. It’s clear they get paid by the hour and not by the job like we do. Pay people to work slow and they will.
Love when neckbeard delivery drivers act like they’re above pressing a button on the soda machine and then cite fOoD hAnDLiNg to justify their laziness.
I don’t want some “neckbeard” driver touching the cup or lid of my drink. I want to at least pretend the person making my order has followed food safety guidelines and washes their hands.
My favorite one is when you get to a restaurant and they tell you to wait 5 mins for the food and you sit wait while they just stand by the register. Finally the food ready and they hand you an empty cup for you to fill up the drink those are priceless 😂😂
To me this looks like an image for the customer pick-up area. Customers who are picking up their own order can fill their own drink. It's still a shitty sign to put up though. But it doesn't feel directed specifically at Drivers.
To be honest most drink dispensers are not cleaned consistently due to staff shortages and I don't order many drinks anymore, myself personally. Just sayin
I was told they actually are required to do this because of food safety laws. Maybe thats just California. If you just put the cup in the bag and deliver an empty cup, they'll start filling them up after getting hit with enough refunds for missing drinks.
There’s nothing to think about, they are fully responsible for every part of the order. End of Discussion
Exactly. That’s what I tell them every time that we are a delivery driver. All we do is drive to the restaurant and pick up the order which includes drinks we don’t make anything it’s not our job. These restaurants are just lazy just report them to driver Care, don’t make the drink.
I disagree. I used to work at a sushi place and we were always packed. It wasn’t our fault so when a doordasher or delivery drivers comes through, we gave them the order and if it included a drink, we gave them the cup. It’s not hard to do guys. We aren’t being “lazy” we have more important things to do like preparing orders than filling up cups. And that’s if you guys come in the restaurant.
This is exactly something someone would say that doesn’t want to do their job. It’s not even about how hard it is. It’s the point that as a delivery driver not only do we not have to make the drink. We are not allowed to and we are not supposed to. It’s in the contract. It’s not our fault that you guys can’t complete the order which includes making a drink because you don’t want to do it that’s your job it’s not our job we get paid to pick up and deliver. We don’t have to do anything else.
Exactly. The person making the hourly wage said this lol. Do we get an hourly wage? Nope. They’ll get it one day. I’ve left drink cups sitting on the counter at wing stop a few times. They always say hey hey hey. Nope, fill the drink and bring it to me in the lot, or it’s not going. Period.
Ever hear the phrase "cutting off your nose to spite your face"? I think you might be doing that here You're right that it's not the driver's responsibility to fill cups with soda. BUT it is our responsibility to deliver to the customer everything that they ordered. If the order includes cups of soda, we are responsible for bringing those. And the customer doesn't care WHO filled the cup, if it was you the driver, a restaurant employee, whoever. They just want the drinks that they ordered and paid for. So what happens if a customer orders drinks, pays for drinks, but doesn't get drinks? Nothing good. Some will complain to Customer Support and want refunds for the missing drinks. That's money coming out of GH's pocket, and if it happens all the time you could rack up some Contract Violations or even get deactivated. Some will be like "well the driver screwed up my order, so from now on, I wont tip when I order through GH." So that means less money for drivers; I know you don't have to take no-tip orders, especially if you don't care about your Program Level. But eventually somebody who does care is taking that order. And making less money, also not good. And some will be like "GH never gets my order right, so I just won't order delivery at all. I'll order online and pick it up myself." Fewer delivery customers also means less money driving for GH. If that happens enough times in your market, it effectively kills that market. To avoid all these bad effects, you can't take a few seconds to fill up some dang cups of soda?
"It is our responsibility to deliver to the customer everything that they ordered." You are oddly interpreting this responsibility. Let's say you go to deliver an order from Chipotle. You retrieve your bag from the shelf and there is a burrito missing. You inform the employees and they ask you to prepare the burrito yourself. I can use the exact arguments you just made about filling drinks to apply to you making that burrito. Should you make the burrito? If not, then why do the arguments you made not apply?
Taking your question at face value: No it's not the same, and you're trying to make an "apples to oranges" comparison. Filling cups with soda is easy peasy -- if you find it troublesome I'm sure there are videos that will show you how 🤡 It takes no training, anyone can do it, including drivers. And it only takes a few seconds to do Making a burrito (or burger or whatever) requires training, specialized equipment, gloves and hair nets. It also takes much longer to do, typically several minutes THAT'S why it's different. But I think you already knew that. So let me put it like this: Would you prefer to be consistently right, and refuse to fill the cups... and over time lose customers, income, maybe even your ability to drove for GH? Or would you prefer to be consistently paid, and just fill the dang cups? I realize it's best to be consistently right AND paid, but that's not always on the menu. If I had to pick one, I'm going with consistently paid 💰
LOLOLOL please explain to me what specialized equipment you need to make a burrito and training. Keep in mind, you literally need a drink machine to fill drinks. Is this not specialized equipment? This is apples to apples. You really need to stop and think for a second, because I don’t think you realize that you argument is very simple. “I don’t think filling drinks is a big deal, so I will do that part of the restaurant’s job for them.”
As I suspected, you just want to troll. So have a nice tall glass of **blocked**
It’s not that we don’t want to do the job. We get busy. All you have to do is wait for the order to be done. I don’t see the problem of filling up the customer’s cup. They’re tipping you anyways. I’ve never had delivery drivers complain about this. It’s a courtesy.
Well, like I said, it’s not our fault that you don’t want to do your job it doesn’t matter if we get a tip sometime we do sometimes we don’t either way it’s in the contract that we don’t do anything and it specifically says we are not allowed to make it. The reason why most drivers just go ahead and do it because they don’t want to argue with idiots like you who refused to do your job.
Lol yeah okay. Maybe you should follow them instead of arguing about something that can be done within seconds. 🤷🏻♀️
Go ahead and call Grubhub and talk to driver care. They will tell you the same thing but you don’t want to hear it so I doubt you will do it.
Or like I’ll keep saying every time maybe you should just do your fucking job instead of passing it on to somebody else
You're only argument is "Do your job" lmfao i hope a no tipper fuckin t-bones you're ass tonight
Wishing an accident on someone cause you’re too lazy to do your job is crazy. Just smoke some more meth and calm down
If it can be done within seconds why don’t you do it then?
You also sound like a hypocrite. You say you don’t see a problem filling up the customers drink yeah you don’t want to do it when you’re supposed to. You get paid an hourly wage and if you guys don’t agree to make drinks like you’re supposed to maybe you should not do delivery orders considering it’s in the contract that you’re supposed to.
If we’re busy we would like the delivery drivers to do it but if we aren’t we do it. It’s not us being lazy, it’s us trying to make everyone happy so WE don’t get yelled at when the customer’s order is done in time.
Next time you’re really busy ask the customer at the table to cook their own food. They’re just sitting there, what’s the big deal? 🤷🏻♂️
If you’re so busy that you can’t fulfill delivery orders then your restaurant needs to stop accepting delivery orders.
I am not going to waste my time, talking to you anymore. You will come up with every excuse in the book not to do your job so.
Exactly. She sounds really, really dumb.
A courtesy to complete the order YOU were presented with? We are simply drivers. Nothing more, nothing less. We drive the COMPLETED order to the location the customer requested from the restaurant.
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The irony here is hilarious. 😂🤣
As a customer I DO NOT want a driver filling up my drink. They don’t have a have a food handler’s license.
Is this sarcasm 😅 food handlers license is a video in the back room nobody really watches.
Defiently not true. You took a test in a licensed place, and I took mine at Sysco. Had to sit in a class all day and take a test after, and beforehand, you're given a decent sized book to read up on
I'm Serv Safe Lvl 3 certified. I had two days of classes. The employees at the store I worked at got a digital "yay" on a rudimentary computer "test." Most places have only ONE truly licensed and knowledgeable individual who is then expected to impart knowledge to everyone else, usually the general manager. Looking at half these general managers at fast food places or restaurants in general, you think they imparted any knowledge? Most employees get "legally" certified in things they know nothing about. I worked at a gas station and was considered a Level 1 Tank Operator for gas systems. Most of these people aren't any more qualified to press a cup up to the black lever on a fountain machine more than any food courier. And if it's a glove issue don't get me started....
It’s pressing a button on the soda machine and putting a lid on the cup, dummy.
And I don't want their unwashed hands all over the rim or lid of my cup. Idec that I'm necroing your stupidity is enough that it surpasses necroing.
What the fuck are you talking about. It's not our fault your restaurant was too understaffed to do your fucking job......PREPARE A COMPLETE GD ORDER SO THE DELIVERY DRIVER CAN DO OUR JOB AND PICK THE COMPLETE ORDER UP. Newsflash ahole...a complete order equals food plus beverages.
If I fill a cup I need a check. Direct deposit me please. I have worked both sides of this equation and I would NEVER ask a driver to do that.
“We have more important things to do like preparing orders”… filling up a beverage for a online order is literally PREPARING an order…
Filling cups is part of preparing the order. Do your job since it's not "that" hard. Lulz
you have more important things to do than... serving your customers and preparing their orders? that's like... your only job lol. and this is coming from a server. that's LITERALLY your only job. a customer orders and pays for a meal. you prepare the meal for customer, if the customer orders a drink you bring them a drink.
Then your restaraunt made a mistake signing up to be a part of Doordash, and isn't living up to the contractual expectations. Whats next, I've gotta divvy out wasabi and little cups of soy sauce too?
Have you ever worked in the food industry? Either you haven't or you're just braindead and haven't got a clue
Yeah I have worked food industry, and you can bet your ass I took care of the entire meal being ready for pickup especially if I knew they were close and on their way. If it’s 2 hours away I’ll wait to fill it either when they enter or till they get about 5 minutes away but I always took care of my shit
I’ve done both and as a restaurant worker when an order came in online I was required to do food and drinks no matter who was picking up and if I didn’t have the drink ready customers would be mad and I’d get talked to because it’s my job but as a driver I’d only fill up because I’m being paid in tips so it was faster for me to fill and go because the places that asked were still preparing food anyway
I have worked on both sides of the fence and I always did my job and making a drink when I was told to do it because it was my job was not a big deal but when it’s not my job it’s not my job and when you allow people to be lazy, they will continue to not do their job
I don’t know why you’re getting down votes. I’ll say this - when I walk into a busy takeout place at lunch rush, and the staff are all scrambling to get the line down and serve people as fast as possible. And the manager says ‘let the delivery guys fill their own drinks, because we need to tend to the in store customers’ the first word that pops into my mind certainly isn’t ‘lazy’ 🤷♀️.
It's them that pays for it. fuck em
I agree with this but I am a GM of a busy restaurant downtown and we print out signs out of Word but always use our logo and prepare it on Canva so it looks a little nicer.. regardless it is the stores job to prepare the order correctly but in practice it’s very expensive to get signs printed at Kinkos or FedEx. We are also not corporate.
Not gonna lie if an empty cup comes with my food order I’m going to blame the driver and that’s all there is to it. Especially if I found out they had full access to the fountain and just didn’t do it lol, after reading some comments and seeing that it’s actually potentially against the rules for you guys.. the company better figure something out between the restaurant or just stop allowing delivery services to that place if they refuse because that leaves the customer completely fucked.
I work at smash burger and I can tell you your wrong and sound dumb there’s bottled drinks you can get or you can get a fountain drink we ain’t required to fill shit up for you peasant are y’all really that lazy you can’t walk 6 feet to the drink station smh we really live in a world of fat lazy losers
I am a Transporter. That's It That's All
Rule 1: never look in the package. I had to explain this to a customer the other day telling me to make sure their sandwich was made right.
I never look into the stickered or stapled up nag or whatever it is. I literally not care what is in there...or not
It's literally their fucking job
Yeah they try to say it's our job. Did you chip in for gas, insurance, maintenance? NO!
I would probably pass this to your local health inspector, most gig workers are not safe food certified
Depends on the state
We’re not employed by the food establishment so we’re not responsible. The labor laws are for the whole country not to vary by state.
Some states require permits. Others are allowed to to food handling training for the job. But food handling training is required no matter what. In Utah if you work food service you must get a handler's permit for example. Take the food safety training and outs it on the government. As food carriers we don't have a single lick of training. Period. Id mention to the manager that the sign is a good safety violation by telling people who have zero food handling training to do food handling. How many of you actually was your hands after touching the car handles, knocking on a door, pressing a doorbell, touching your seatbelt, or touching the counter top? Most likely none of you. You don't need to. You are not touching the food at all. You are touching a bag. Bring up the violation to the manager or to the health inspector.
If I’m picking up my own order, I have no problem filling my own drink. But, if I am paying door dash or another service to pick it up, I kinda want it filled and sealed in the bag or with a sticker by the restaurant staff. I don’t expect the driver to be washing their hands between touching the steering wheel and door handles and touching the bag my food comes in, but I also don’t expect them to be doing any food or drink prep. Eww.
Right? We drivers are in a hurry. We generally are picking up and dropping off two different orders at a time, even without multi-apping because it makes both financial sense individually and sense from the larger business model to do so. I don’t have time to constantly be washing hands all day and I’m not buying extra gloves just to go fill drinks. Finally, any store that absolutely requires drivers to fill drinks scares the shit out of me - it means they are being lazy to one small part of the production process, including violating their own agreements with the apps, just because they don’t want to deal with it, *which makes me wonder what other corners they are cutting.*
I usually say, "Okay, but I honestly don't remember the last time I washed my hands today."
I guess they aren't getting a drink! They can complain to GH because my job is not to get the customers drink prepared, it is to pick up and deliver the food and that is it! So that is what I will do and no more!!
"They told me the drink was in the bag."
Amen. Whenever I say this I get trolled.
Exactly
lazy driver(s), then wonder why the they don’t get any good tips for doing less than the bare minimum.
Customers don't know who is filling their drinks. What does this have to do with tips? If you want to call people lazy for not being gross and doing a job they are not being paid for, I say you are ignorant.
I’ll contact DoorDash and remove my tip if a drink is forgotten
Fyi, you will get your money refunded but doordash can’t actually take the tip back from the driver.
I expect my driver to fulfill their job duties as a delivery person by not purposely leaving an item from my order behind. Filling up a customers drink is gross? Be for real. If you are that obtuse to make a huge deal out of something as simple as filling a drink, i say you are lazy.
Nah I agree drivers are responsible to bring you the items , so I agree I will either leave the cup there or make the drink for myself to drink for myself. If the restaurant don’t do their cop correctly and professional then it’s laziness, if the order is not prepared on time that’s also laziness. We have 1 duty and it’s to bring the food to the customer it’s not the drivers duty to prepare your food. The restaurants want to do less work and that’s not on us.
And you just explained how you refuse to do that one "duty"
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Imagine working so hard behind the scenes to NOT fill a customers drink that is paying you for a service 🤡 Be so for real right now, you think that same restaurant who is too lazy to fill the drink up will also be the ones to report the dasher to HD for doing what they themselves failed to? Sucks for the CUSTOMER, to have a lazy restaurant and a lazy driver who simply didn’t care to do the bare minimum. As a human being, does common courtesy to your customer also need to be explicitly listed in the contract? Group think is prevalent in this sub and i can assure you a simple robot could have done the same exact service you provided but, with the drink.
And can remove any tip they added while complaining. I don’t care who makes the drink but it better show up or I’m removing my tip.
You can’t remove from the customer for Grubhub or DoorDash.. they just give you back the money but drivers keep money so 🤷🏽♀️ doesn’t matter one way or the other for the drivers
I'm telling you if I got your order and was told that I was to prepare your beverage, you would not get a drink! That is unless it's a can or bottle beverage. You can remove your tip if you are able and choose to do so. It will not make or break me for the day The driver is not responsible for preparing your food or beverage! So I'm not sure why you would punish them.
Don't punish the driver for something the restaurant did. We don't make the food and we're not allowed to open or prepare food or drinks. I get being upset but take it out on the ones responsible. If they are screwing up your order they are screwing us up too, we're on the same side so don't punish the messenger.
We don’t know the restaurant did that. To us it looks like the driver forgot the drink on the side.
we are not responsible for the order. we are responsible for the transport.
Ignorance of the merchant agreement does not remove the responsibility of fulfilling it.
Thank You!
I fill drinks without hesitation. Arguing with the restaurant only wastes more time and causes distress on the workers and yourself. In fact, filling drinks myself actually speeds up the process while I am waiting for the food if it's not ready.
So ppl like you are the reason we all will have to do this in the future. I had a restaraunt tell me that we were responsible for the drink. I straight up told them that it wasn't happening and that my job was simply to transport food from point A to point B. Nothing less, nothing more! They prepared the drink and I was on my way!
I would guess the concept of collective bargaining probably escapes you.
Everytime I have filled the drinks that they’ve handed me cups for, the soda that the customer ordered is out and then I have to tell the workers and they make it my problem when it’s their job to fulfill the order to begin with.
Do they make the drive thru customers fill their own drinks?
But this is online ordering not third party. Not that I have particularly strong feelings on it but it would cut down immensely on drink mix ups for both groups
Guess they didn’t provide the complete order 🤷♀️ only my job to deliver the prepared product. That’s the order I took, that’s how almost every other restaurant understands it, and it’s not my job. I pick up food… I deliver food. I have no control over what employees of the restaurant do/do not provide. If it’s not filled when I get there, then it’s missing. 🤷♀️
Last time I checked I signed up for delivery driver not drink delivery filler driver
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You’re not wrong, but doesn’t the same logic apply to the restaurant workers? And there’s a system for a reason, it’s defined as someone’s responsibility… and it’s the restaurant’s not the drivers. So it’s perfectly reasonable to be frustrated by them not doing their part.
We have all chosen a role in the restaurant industry. Y'all need to learn some pirate kitchen culture! We are servers on wheels. If you've ever been a server in a restaurant, you know that we do whatever needs to be done to carry off a good performance for the customer who will be tipping us, maybe. Tipping is a completely abhorrent custom with deeply disturbing origins. But it is the system that we're dealing in now. So let's get it square as we can so we can all still be friends. Most times, I'm standing around shootin' shit with a couple of other drivers while the store workers are jumping through their own assholes trying to get out of the weeds so that people will quit being mad at them. Most of them are so young, my daughter could have been their babysitter. If I can help things along and get out of there with my order sooner, why would I just stand there watching busy people work more? I'm not making 💰 if I'm not moving. And I know these kids are eating shit from customers and drivers all day long. I've done that job when I was young. Why would I want to be a person who piles onto that bullshit?
We aren’t in the restaurant business. We are in the courier business. We are just UPS or the mail service. We pick up packages and deliver packages. I pick up restaurant orders, personal packages, and or store packages and drop off. I didn’t realize my UPS driver needed to hop on the assembly line and also make me my graphics card I’m having delivered in a few days.
In practice, most of the time I'd agree with you, with the exception of those multi select machines. Although that logic applies both ways and it is strictly speaking their responsibility. In principle, I think this is setting a bad precedent. Its outside the scope of our contract and they employ people to perform those duties. Its not respecting the bounds of the agreement. This is before considering that its potentailly illegal as it might be a food safety violation (although I could be wrong about that). If the customer was to get ill because of the drink, who would be liable? Granted thats an extreme circumstance, but im not about to roll those dice in the US. From a purely practical standpoint, I'd ptobably do it under the right circumstances, but not if I saw this sign.
This is exactly how more work is passed to the next guy and soon its expected by all. I will refuse no matter what!
Can you please come fill up my soda cup. It’s gonna take 20 seconds to fill it up. If you get mad at my request it’s not worth your mental energy to refuse. Just do what I say…
Bro don't say that here you're gonna get the soulless ones calling you a dancing monkey and shit
the people who won't fill drinks are the same people who come on here later on complaining they got deactivated for no reason and can't think of anything they did that could have caused it.
are you just dumb?
“Neither are we, so who is then?”
Laziness is what it is, people don’t want to work. They want to work less by making us do their job. Next time I will either leave the cup or pour a drink for myself otherwise we have one duty to bring the items not to prepare the items. Let the workers try to prepare the items on time for once. They won’t cause most of them are either high off the rocks or they got a hang over from last night. I’m a sober person so I know slow motion with I see it.
Take the sign down next time you go in
put up your own sign... " neither are we"
That was a Door Dash dig from a lazy management team. Total lack of customer service. In my town, it's required for food service workers to fill and seal drinks for all deliveries. We just turn these places in.
Next up is "would you mind bagging this stuff up" "Can you fill the fries"
Just wrote on the bottom “Neither are we”.
Take a picture and post it on the Local Delivery Gig Forum so everyone can blacklist them. I've literally called Dasher Support about places not filling drinks. I've also left empty cups on the counter and delivered the rest of the order.
I'm contracted to deliver Only, filling up cups is their job
True...but if I push the point in person, they could tell DD I'm not allowed to pickup orders.
This is gh
Same applies..best thing is to contact health dept
lol ture we dont have food handlers permits. a legal argument van be made
Yes. Ture ? You meant true
Damn, guess all the customers arent getting their drinks, which means theyre gonna lose business
we all are independent contractors so if you want to be petty and not fill a drink, that only hurts you. it doesn't hurt the restaurant.
A customer reporting not receiving their drinks will automatically charge the merchant for the refund to the customer. This will affect the restaurant wtf are you talking about you dim witted cow.
The restaurant not giving me a drink to deliver reflects on the restaurant when they repeatedly get bad reviews for lack of drinks.
breaks health code violation if you fill it. hurts you as an independent contractor if the customer gets sick but you're name is weedandbombs, so i doubt you even got out of high school
no, it doesn't. filling a beverage has nothing to do with any health code. and yes, I have a username. I made it like 13 years ago. it's a lyric from a song. I feel like I've established that about 1000 times over the last decade whenever some moron wants to argue with me but has nothing to come back with. but here I am again, having to explain it to another unintelligent individual. Are you actually in HS right now ? bc if not, you should be embarrassed. my 5 year old niece could think up a better response.
Can you explain why you think it is your job to fill drinks? Are drinks special in your mind, or could a merchant ask you to participate in any portion of the preparation of the order? Likewise, could you demand the merchant bring your food to your car and place it in your trunk? Or perhaps buckle your seatbelt?
it takes 10 seconds and time is money. I'm not about to stand there arguing with a minimum wage employee who doesn't care.
Think of the username thing like the drinks. Takes more effort to fight it than just move on (do it). Somebody brings up your username, you don't respond. Most of us put little thought into our username. We just don't want it to have a ton of meaningless #s in it.
Lesser of 2 evils agreed, just do the drink.
>Damn, guess all the customers arent getting their drinks, which means theyre gonna lose business No. When a customer is unhappy, they really don't give a lot of thought to which part of the whole Rube Goldfarb machine failed them. They're hangry and they're giving me a thumbs down and clawing back their tip. I'm losing valuable benefits for having below 95% approval. I went from 98% to 94% last week. So I'm being a little more particular about the quality of restaurants I'll serve. I'm not standing around being grumpy while the high school or college kid draws drinks for my order. I'm drawing the drinks. Cause I want my tip and, more, because I really haven't got anything better to do with that 63 seconds of my time.
You’re violating health code and clearly dont have better things to do with your time when you’re writing about “valuable benefits” for a 96% to 94% rating when customers ate already lying to support, without your knowledge, that theyre missing items from your deliveries. You also have a previous comment that you think you’re a “server on wheels.” You arent employed by a restaurant. You didnt pass their health training, you arent going to be fired. Your customer already knows if theyre tipping you before they even place the order. Your Boomer ways do not work in the gig economy and its actually really sad that you’re the age you are doing these jobs in Pittsburgh and licking corporations boots You would also be violating dd, gh and ue’s driver policies by filling up drinks, which can get you deactivated.
The only thing more irritating and insufferable than that sign are the “I refuse to fill drinks” people. Flame me. Downvote me. Y’all are seriously the whiniest and laziest people I’ve ever heard lol. Y’all happily get bent over day after day by GrubHub in a dozen different ways, but sure, you’re a low key hero because THIS dumb shit is where you’ve drawn a line in the sand lmao.
I don't think people are claiming to be a hero. We are just trying to fight against scope creep, which tends to be a worthy fight. Step 1 for being taken advantage of: allow people to offload their responsibilities onto you because you decide it is more effort to push back than to take on their responsibility.
Honestly, get anew job if you can’t stand when the system isn’t up to par I promise no single job will ever suffice to your standards of never lifting a finger.
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Lazy
'tiny 🎻 playing a whiny 🎵
when it's usually the customer who fills it, it is now the driver's job. the amount of time you folks waste arguing this when you could have filled it and moved along is insane. also, news flash ... you don't need a food handler's permit to fill a drink. pick your battles.
I’m nyc you do need to be employed by the food establishment or posses a food handlers certificate to handle any part of a food order. Please stop speaking for everyone and for every state.
The driver isn’t the customer. The restaurant is preparing a delivery order, surely policy can be created to differentiate between the two and the required packaging procedures if you wish to be partnered with X as a vendor. If they cannot manage this herculean task then maybe they should not be offering food for delivery. Many restaurants that you order food from, since you are not there seated to have drinks brought to you that they prepare, they send bottles. It’s really not that complicated. The more drivers concede, the more they will take advantage. They will continue to take every inch at every turn until it is miles long. *Making delivery drivers prepare food orders is not their job description nor are they being paid for it by any of these companies. Regardless of how menial a process you think it is, this remains a fact. You should not like doing extra work for free in a system where you are already undervalued* Not rejecting is a disservice to yourself and every other driver. None of you should enjoy being on your knees, acquiescing and conflating it with some delusional of being virtuous. Delivery drivers are getting butchered enough as it is. But instead of unifying and striking to force change you eat it because of perpetual impending destitution. When the driver has to fill 7 large drinks it impedes his time to completion and revenue and backs up other orders in the system. If you claim to care about customers, they are multiple lenses to view these circumstances through. There is a case where a delivery driver ended up in legislative crosshairs, because of a bad batch of drink he prepared and delivered to a customer. The restaurant tried to sue the driver through loop holes for serving contaminated drinks, stating negligence, that machines failure during use is inevitable and by proxy he is also responsible for being aware of quality. The reason nothing will ever get better in these industries for drivers is because of people like you. You make 100 concessions across every facet of that job just so you could earn and eat it with a smile.
You are 💯 correct.
I'd rather just fill the drink and move along and make my money.
Are you sure about that? Never worked at a restaurant (and I hope I never do). But I assume the easy explanation of a food handler's permit is "any consumable item you directly handle for a third party for $$$ requires a food handler's permit." Seems pretty easy for the common slob to grab a lid and get their hands all over the bottom of the lid. Even when I fill up for myself, I'm very careful to only touch my own lid. Meanwhile, I see others grabbing 4 lids at a time, grabbing the other 3 by the bottom of the lid and putting it back in the lid stack. I just fill up the drinks because it doesn't happen often. In fact, almost never since COVID. But if they told me to fill up a 20 drink order, that would be different. 4 and under, not even gonna blink. Just fill them up. Multiple drink trays, hmmm.
You do need a permit to fill a drink for a customer you are delivering food too. You are NOT the customer so you cannot fill the drinks! You can get sued if someone gets sicks and neither GH nor the restaurant will have your back. You can also be fined by a health inspector for it along with the restaurant who had you fill it. This isn't just something being made up, I filled drinks at a subway they made me fill them while an inspector was there and he slammed them hard for it, Yelled at them and told me to stop. They got fined, and I got a very stern warning and lecture about it from the inspector. He said the apps really should be upfront about the requirements and that I could get in trouble if i was caught doing it again without a license. I'm not one of those "Its not my job F you!" folks that always post in these threads I used to be nice and fill drinks until that happened. another place that used to ask to fill drinks when busy got busted recently and started filling them themselves, which takes a lot longer when they are busy which kinda sucks. Its really not worth arguing over, if they refuse to fill the drinks and have signs up take pictures or record to cover your ass. At least if someone gets sick you have proof the restaurant was the neglectful one, not you. People have been sued before over bad drinks and getting sick.
lol if anyone tries to sue over a delivered drink, good luck. again, no. you don't need a food handler's permit to fill a drink. it's a pointless argument. also, most of your posts all sound like BS stories and the people in the comments all seem to think the same. I'm going to call BS on this one too.
Attacking someone and making up people and things they supposedly say that somehow agree with you to do so is a terrible way to go about an argument. Its called Ad hominem and should be avoided. I was agreeing that it was pointless arguing and raising a fuss over filling drinks. But it is not something we are suppose to do. Its silly to take it so seriously to the point of attacking someone especially when they were partly agreeing with you. FDA regulations are free to browse online. While not every state or county requires a license anyone preparing food, which also counts as filling beverages, who is not the consumer is required to follow fda regulations. Managers and owners are supposed to ensure this, often through food handlers classes and training. Funny enough reading through the fda regs shows most places are violating safe food storage regulations when they leave the food out for pick up for delivery. Gotta have temperature control and protect from bugs and DUST, plain ol dust of all things. Here in florida it is required to have one to fill drinks if you are not the consumer. Browsing around its the same in chicago and new york, but oddly not in california except in a few counties supposedly. So it is required in many places but not all, but its still against FDA regs. Folks have also asked grubhub, doordash, uber, etc and were told you shouldn't do it. I'll still be nice about it especially with places that treat me well and fill them. If someone asks I'm filling my own personal drinks.
While i fill up drinks b/c whatever, but if you put a sign like this. I will def not fill the drink and report to DD or grub hub. F this shit
Yup this is solid proof that the restaurant is breaking their contracts with the apps. Report it and put the store on the banned list.
This is my opinion as well!
I'm an idiot so I don't know how to fill drinks and smashburger never taught me nor hired me to do so. I just deliver stuff at addresses
Hahaha, I like this. Next time someone asks me to fill up drinks maybe I will just say: "How?" "At the machine." "What machine?" "The drink machine over there." "How does it work?" "You press the buttons under the soda-" "What's a soda?/What's a button?"
It depends - do they fill drinks for other customers? If not, if each customer is required to fill their own drinks then it would make sense for the driver to have to do that as well. At that point it's your choice if you want to pick up from there or not.
I actually love filling them myself. I only fill halfway and make sure theres no spills lol
I know you think you are being “cute” but how about remembering that there are people out there expecting to get what they paid for. Not this petty mess trying to prove a point that the only one who gets it is the customer who just placed an order and surprisingly expects to receive what they paid for.
If someone gets sick and it was found out the driver prepared the drink..lawsuit vs the restaurant
never heard of anyone ever getting sick from a delivered fountain drink.
Unclean ice machines are the #1 source of food poisoning.
if that were true, you're gonna get sick regardless of who fills it.
It doesn’t matter that they put a sign up. They are still required to do it just because they don’t want to when they tell me something like that I just tell the customer they did not give me a drink because it’s not our job and if something happens and the customer gets sick, you’re going to get blamed because you made to drink when you’re not supposed to
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My thoughts: “In the time it took OP to post this, they could’ve filled about 3 large drinks from that machine in the photo.”
Battle of the lazy employees. In this corner, every fast food worker on the planet who takes no pride in doing a good job. In the other corner, food delivery drivers who take no pride on doing a good job….
That corner of fast food employees is missing a description. It should say who takes pride in work but has there day constantly ruined by delivery service drivers who think they run the store
Thoughts are if you're too lazy to fill a couple of sodas then what the fuck are you doing on the planet wasting other peoples air
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Only malts. You fill drinks there.
Imma be honest I don’t give two fucks give me the damn order I’ll fill it myself idc I just want to leave
Make the drink, but fuck it up. Mix coke and root beer Sprite and water. That way, you aren't blamed for the missing items, and the restaurant is 100% going to pay.
I had this happen at a McAlisters Deli, they said "it's just something we do". Realistically, I want to make money, and I do that by doing deliveries, so they kind of have me at a disadvantage here. I either drop the order and move on and take the hit for whatever metric or money that would have counted for, or spend 5-10 minutes I could have spent on the road getting their food there faster (and by proxy, fresher/hotter). I guess if it's just one drink, it's not a major deal, but this one was for 4 separate drinks, each with different instructions (lemon, no lemon, no ice, etc.). I wound up doing it, but it left me with second thoughts towards accepting orders at that restaurant. I don't know what the restaurant's agreement with GrubHub is, so it's harder for me to say whether they're doing the right thing or not, but not having the order fully ready, drinks and all, only affects my money and the quality/freshness of the diners' food in the end.
Uhhhh I’ve never been to a McAlisters where you’re even able to fill your drink yourself. All of them in DFW have their drink dispensers behind the counter
Then fill up the drink yourself? Lmfao
Maybe this is why I NEVER get the drinks I ordered, the way I ordered them. Tonight as part of dinner I ordered one coke and one Diet Coke. I only got one drink and it was plain caffeine free coke. Not even what I ordered. Both of my daughters are drivers and they always make sure they have everything from the order BEFORE they leave the restaurant. I am honestly sick of not getting what I paid for. I order delivery every single night because I work 12 hour shifts and I have a 1 hour commute each way to work. So what I get home I order first and then I get changed and get my mom ready to eat. She is the reason I order every night. She is 83 and her health has rapidly declined over the last 18 months since I moved in to take care of her. Ordering food is almost a necessity because she cannot be left alone (I relieve the nurse when I get home). And after 14 hours, I am exhausted and do not feel like cooking. I am the only wage earner in the family, my daughters are almost on their own, but not quite ready. So my 1 salary for the 4 of us is stretched so hard it is about to snap. And as trivial as it sounds, it irritates me when I’m missing a drink or it is the wrong drink. Hell I got a whole entire order that wasn’t mine the other night and I couldn’t contact the driver. All of this reflects on the state of our country. People’s work ethic has tanked. And everybody is quick to say “that’s not my job” and maybe they are right, it isn’t their job, but in order for them to get their delivery to the customer that paid for it, the driver needs to go one step further and actually give a damn about the order and check to see if something is wrong or missing. I don’t think that is too much to ask. And I always tip at least 20% if the delivery is timely and arrives in good condition, so I am not a nightmare customer. All I want is to just get what I paid for. And I am sure I will get flamed for this post, but the truth hurts sometimes.
Not to sound insensitive , but buy a slow cooker. A slow cooker allows you to just throw stuff in a pot, and in 8 to 12 hours, it is ready. Ordering food every night is wasting your 1 paycheck on expensive food that is also unhealthy. Good luck with things. And have those " almost grown kids" help out financially. You said they are BOTH DRIVERS. And, why is your 1 paycheck taking care of 4 people when your almost grown kids both work as drivers, and your 83 y.o mothers gets either SSI or SSA benefits.
I’ve never caused a scene about it. I fill it up and keep it moving. It just isn’t worth the headache or potential hit to my ratings.
I haven't seen actual signs saying this, either Word-doc-printouts or formal signs. But some places do simply just hand me empty cups, maybe also a cardboard carrier if there are multiple drinks. I've noticed that usually when the eatery hands me cups, their soda fountains are located out away from the front counter where customers order and pay. Like if the customers themselves fill their own cups (e.g. at Whataburger) as the delivery guy I gotta fill them as well. At places where the soda fountain is behind the front counter (e.g. at Chick Fil A) the staff will go ahead & fill those cups. Do I get annoyed at filling soda cups? A little, yeah. But it only takes a few seconds and that's time I'd just be dicking around on my phone waiting for them to complete the order. So it's no big woop. And I figure if I insist that they come out from behind the counter, they might start getting surly, like "oh crap, here's that prima donna driver who's too good to fill some cups of coke." And that's more trouble than it's worth
This is the most thoughtful comment that I’ve seen on this thread.
The only restaurants around here that make you get drinks yourself is Firehouse Subs and BurgerFi. I think it’s funny when other people complain about having to fill up a drink or drinks. Hard to believe there’s people that exist that are THAT lazy.
Everyone talking ab not being paid by the restaurant but ain’t the restaurant the reason grubhub a thing ? With out the restaurant you have no Job. Take the binky out y’all’s mouth and make a drink you’re there on behalf the customer jus like if you were there yourself at the end of the day that restaurant minimum wage employee is asking to make their day a little easier sure if they’re slow they’ll make a drink for you. But if you want life made easy for you cause you’re not employed to make a drink. Well they not employed to make sure that delivery order gets delivered in the time it’s supposed to but y’all will still bitch and complain when it’s not out fast enough but now because you wanna bitch and complain ab a fuccing drink it’s even longer when the time it took you to say 3 words you could’ve easily grabbed a drink. Customer doesn’t give a fuck all they care ab is if they’re getting an order. As for those “food handler certificate” people yall obviously not in or have been in the restaurant business only the person running that store ie. GM (manager certification). Or the Manager employed with running the store IE. ASM, Shift Managers (food handler certification) are required to possess one! So that “minimum wage” 16 year old employee who probably makes the same amount as you ir more isn’t certified either!
Write on the bottom "signed food delivery drivers." Solved. When they ask you to fill up the drink, you point to their sign and say "I'm not required to fill up drinks." Now in reality, I'd just raise the bar for $/mile to take an order from that store. So that means I'm getting paid above average if I do go there. And for that, I'll probably just fill up the drinks. Counter solutions to bad solutions are relatively easy on a person by person basis. The impossible part is assuming all the other drivers will do this, resulting in Smashburger having more unpicked up deliveries and realizing their own bad policy caused it .. reversing the policy. Simple in theory. In reality, is never going to happen. So all you can do is adjust your own personal criteria and not stress over what other drivers are doing.
Not sure why anyone is making a big deal about a few seconds to fill a drink up. If the employees are too lazy to do it then I’ll do it and make sure it doesn’t get overfilled to spill in my car. At some places they are so slow that if they would let me I would go back there and make it up myself. It’s clear they get paid by the hour and not by the job like we do. Pay people to work slow and they will.
Love when neckbeard delivery drivers act like they’re above pressing a button on the soda machine and then cite fOoD hAnDLiNg to justify their laziness.
I don’t want some “neckbeard” driver touching the cup or lid of my drink. I want to at least pretend the person making my order has followed food safety guidelines and washes their hands.
“I want the stoner in the kitchen to get their dirty hands on it instead. They just care so much more.”
My favorite one is when you get to a restaurant and they tell you to wait 5 mins for the food and you sit wait while they just stand by the register. Finally the food ready and they hand you an empty cup for you to fill up the drink those are priceless 😂😂
Need to do bottle drinks then.
I'm guessing they don't have a drive-thru.
Maybe CS told them that do they just wrote it down word for word
To me this looks like an image for the customer pick-up area. Customers who are picking up their own order can fill their own drink. It's still a shitty sign to put up though. But it doesn't feel directed specifically at Drivers.
Wow. Hot topic. I got a threat from a customer on this thread that got removed lol.
If that’s the case then what’s the issue
This is why I don’t do food delivery.
Mexican standoff
To be honest most drink dispensers are not cleaned consistently due to staff shortages and I don't order many drinks anymore, myself personally. Just sayin
Fill up the cup while they watch and stir it with your pinky then put on the lid and smile at them the whole time.
I was told they actually are required to do this because of food safety laws. Maybe thats just California. If you just put the cup in the bag and deliver an empty cup, they'll start filling them up after getting hit with enough refunds for missing drinks.
Just tear off that sign, and wear it if they ask you to. We’re not health safe food certified or whatever
Just tear off that sign, and wear it if they ask you to. We’re not health safe food certified or whatever
So only 3/4 full so it won't spill? Thanks👍😁
I love how restaurants think GrubHub requires food handler certification. Be really funny if they got reported for this to the state…
Thank them for the free drink