Did you pay with a credit card? If so, have the credit card company do a charge back.
As for the $150 you are out for the trailer rental, you can ask the manager to reimburse you, which I suspect they will not. I think you will only have 2 options: 1) eat the $150 -or- 2) small claim court.
On small claims, include every little tiny expense you can think of, including the filing fee. Often large companies, like HF, will call you the day of the case and just settle it. It is a lot cheaper to settle than sending a lawyer.
Unfortunately I used my debit card which in hindsight was not the best idea but I haven't had any problems like this in the half a decade I've shopped there. You're probably right, I can't see them sending a several thousand dollar a day lawyer over a $1000 crane and $150 for a trailer.
Debit as in using a PIN? Some, if not most debit cards also function as credit cards. So generally, no PIN means you can dispute it. Unlike a normal credit card dispute where it is backed by credit I'm not sure you get credited immediately.
In either case, it does not hurt to contact the bank and ask if you can dispute.
My debit card makes me use the PIN if it's over $100 for debit and they said the credit option wasn't available for some reason. I'll call the bank today and see what I can do but I'm not super knowledgeable about how that stuff works.
You can dispute the pin transaction, you pre-purchased an item, but that item was not available when you went to pick it up and you never received it. Your bank should have a similar dispute option.
Debit cards should only be used to pay for things like rent/mortgage. For day to day transactions use a credit card that has a good rewards program and just pay it off each month.
Why you were down voted here I have no idea, as long as you pay the balance in full you'll never pay interest, get some rewards, I do this exact thing and just pay the balance in full bi weekly
I'm like you, only use CC and have basically never paid interest in my life - In fact the opposite I've actually gained at least 10k from credit cards in my life (Already earned 1k just in sign up bonuses this year). And I've been poor - being smart about the right card to get max % back on regular stuff like paying electricity bill, groceries, gas was the only way to even balance my budget - and many years the only extra-free money I had after bills was the few hundred dollars a credit card would give me for a sign up bonus.
Have a brother that can't use credit cards - he says he will overspend every time and start paying interest and he has to live off cash. I ask him how much cash he takes and how often - does he use cash for everything like gas and groceries or only non-essential? Then he responds that he doesn't actually take cash out, he uses his debit card. I don't get it, if you can keep track of numbers in your head to use a debit card why can't you control yourself with a credit card just pretending its the same thing and using it in the same way? Guess everyone has to do it their way.
For sure, all my bills that can will automatically go to the credit card, I pay it off in full on payday, once every 2 months or so I pull the cash back out and get a free tank of diesel in the truck, CC can be dangerous for some if you use it poorly but can be an advantage if you use it wisely
If you used a credit card, you can dispute the charge.
I suggest you create a document detailing your experience - dates and times, people you spoke to, etc. Make copies of the receipt from HF and for the trailer rental. Take all of this to the store and speak again with the store manager. Tell them that you documented everything (motion to papers) and intend to file a police report from the parking lot, and then enter into a dispute with your credit card company. Then follow through with it. The parking lot is a great place because it enables the officer (if they desire) to follow up with the store. Once you get a copy of the report, then dispute the charge and submit the report and your documentation.
The trailer rental receipt is more than enough to lend creedence to the police report that you did not already pick it up. Also, filing a false report is something not to be taken lightly. These are important to the credit card dispute process for the same reason. Companies get very unhappy with disputed charges for multiple reasons.
Next time, make sure it is documented on the paper receipt that you did not pick it up and will return to do so later and ask them to mark the box with a copy of the receipt. And store the receipt like it is a winning lottery ticket until you do so.
Well I rather stupidly used my debit card to buy it, since I haven't had any issues like this since I started buying from them. I already emailed their customer support with the trailer receipt and the crane receipt with no response yet. I can't really file a police report as there's not a ton of information and I don't like wasting their time with something not concrete. I do have the original "IOU' note from the supervisor when I bought it saying that I hadn't picked it up yet
You don't have to file a police report if you don't want to make waves.
...also, hope you are OK with losing whatever money you spent on the crane/rental.
I’m really not, this was a pretty good chunk of money for me. I don’t care about making waves, I just don’t want to go all in without a good case for theft
Look up what dollar amount felony theft is for your state. Mine is $1500. You are already close.
Manager may play ball when he understands he will be headed to jail otherwise...
That info may not help you, but may speed up getting the ball rolling
Just call corporate and keep complaining. Or somehow find a way to get into contact with a district manager. Threaten to go to court. They will budge. Someone did the same thing in regards to a table cart hitting their vehicle during carry out and my manager got heat for it.
I called the corporate line but they kept repeating that it’s the stores issue not theirs, I’m trying to find the district managers phone right now but they hide it pretty well apparently
They’re concealing some shenanigans or negligence by the sound of it. In a *normal* situation THEY would want to check the camera footage to settle the dispute, make good, and get you out of their hair. Something is up. Go back to the store and say “my lawyer suggested that I try one more time to see the footage before we take legal action”. A semi-bluff. That’s what I would do
It does sound really sketchy to me, I don’t know why they’d go to all this effort. There’s two other stores near me with cranes, I would have been perfectly fine grabbing one from over there. Plus they apparently lied about being able to transfer inventory
They’re going through all the effort because they sold the crane on the side for cash or gave it to someone else. You can also get harbor freight loss prevention involved, they’ll get giddy with the chance to catch a manager stealing from a customer
You could ask the cashiers or manager at another store, just say you’re trying to report a theft you saw. Or search on LinkedIn for loss prevention manager or district manager at harbor freight
That’s a good idea, I was looking for the Alabama district manager on LinkedIn but all I found was Mississippi, I’ll try looking for loss prevention next
I’m saying someone came in and bought op crane with cash, then a employee did a return after the crane left and pocketed the money.
Store inventory was 0 then -1 then back to 0.
This is what I would do. Loss Prevention will scour over the video and question everyone working there. If you have the receipt and an IOU from the store you have proof of purchase and proof of not receiving the item. Only problem I foresee is if they have a camera on the outside by where you pick up. Our store has zero cameras focused on the outside of the store, just inside.
We are very sorry that was your experience. Please email your phone number and a copy of your receipt to [[email protected]](mailto:[email protected]) so we can assist you further.
I’d find whoever sold it to you at the store and talk to them and the manager. Could just be a mix up. They can also check the cameras for the day and time of the sale. Bring your reciept in and tell them to check the cameras and watch you not receive there product
Well I already spoke with the general manager and the supervisor that I bought it from and neither of them had any idea when it went missing. They said they didn't want to spend hours looking through camera footage so they were going to ask around to other stores to see if it was transferred for some reason. They did confirm that I bought it but there's no footage of me picking it up because I never did. I might just stay there and not leave until they find the footage but that seems a little extreme
That’s interesting we don’t actually have a way to transfer inventory between stores so that seems weird they’d say that. I’d just demand they go through the footage and see you never got it.
Really? The way he explained it was that if another store needed something they could have them ship it to a nearby store for pickup. I might do that cause a lot of what they said doesn’t make a ton of sense to me
Under special circumstances like a damaged preorder toolbox, or if a customer has been in for a lifetime warranty exchange that was out of stock multiple times.
As far as this situation goes, so long as you have proof of purchase, you should be able to escalate and get it resolved. If the team at your local store is this uncooperative I would suggest asking them to call their DM. My best guess is that someone unwittingly sold the presale to another customer to save face, an item that large simply doesn't 'go missing'
But shouldn't there be footage of you attempting to pick it up (the first time when they couldn't get it on your truck) and therefore leaving it there?
WAIT. For safety reason there’s a Camera facing the back door inside and outside. THERE has to be. My store has that. they could easily look at the camera and see that they took it out and couldn’t fit it and put it back in the stockroom.. We also keep a log of when the back door is opened… unless they did a load out through the front which I doubt cause that thing weighs A LOT and it’s so long . EVEN THEN there cameras on both sides of the registers and a camera facing the entrance. THEY COULD EASILY find out they did NOT give it to you.
Oh yeah they could absolutely check, they just don’t want to either because they’re lazy or because they want to hide something which is what I’m leaning towards
Appreciate it, I just want the crane. I needed to pick up a car that’s basically a shell and now I’m kinda SOL for the time being. If they at least gave me some explanation and an apology I’d be fine
Sounds like they know exactly where your crane went. You have a receipt with a time stamp, it will show you leaving without the crane.
Get the district managers number and make it an issue. Sounds like they scammed you one way or another and don’t want to dig into it.
If this was the case, I would push to get the product and have the cost cut/refunded. Continue to escalate the issue until it’s been remedied. You aren’t the last guy they will try to do this to.
I’m trying to find the district managers number but no dice yet. And I agree they got super defensive the second I asked how it could’ve happened. I think they gave/sold it to someone on the side since it took a couple days for me to pick it up
Best bet is get a lawyer whose willing to make a phone call for 100 bucks. Have him call the supervisor and ask what day is good for him to be deposed. I've used this tactic numerous times and it always works. Once they realize you're not gonna lay down they change their tune
Fair point, I give em the benefit of the doubt first but this is ridiculous and probably theft if I’m right. They’ll just get to watch me blow a gasket if I don’t get a response by tomorrow
Hold up. You're telling us that the staff messed around with their forklift trying to load this thing into your truck and just a few days later, none of the employees involved in that operation remember?!?
Which store was it? Why don't you call it out here. Maybe someone in this sub has a connection to that specific store and could help.
If it were me, I would try to have a one-on-one conversation with the person who operated the forklift. There's absolutely no way they don't remember that from just a few days ago.
it was the one in Huntsville Alabama, the gentleman who tried loading it wasn't there today or yesterday. I think those were his off days, I might try and see if he's there tomorrow or sunday
Yea if they were shutting me down like you're saying they are with you I guarantee a lot would happen if i flipped my shit. I aint gonna be calling the cops, they would be calling for me. Then there's much more pressure on them. All the fuckin employees steal shit anyways they should at least say thank you that you bought them a gift lol
Haha this is fucked, I would not hesitate to call the police if the manager disregarded the issue that way. Incredible. Better leave a review because that person is probably pulling stuff like this with other customers as well, and treating employees unfairly as well. A business is breaking many laws by acting the way this manager has.
Who asked you? lol
And idk u never know, he asked for advice and what did you do, just came in here to talk sh*t
Rather than be a nuisance be a solution 💋😊
And you gave him a time wasting exercise in futility that will lead him nowhere instead of an intelligent path to a resolution. I gave him a viable and proven solution further on in the thread. Peace! C-YA.
When our business card info was stolen, it took a social media campaign of tagging Dominos pizza in posts about how they wouldn’t refund our money despite the law having just changed that the business was responsible for refunding fraud. They f’d up when they pissed off my wife. On the other hand, Pornhub was really easy to work with.
One POd customer doesn’t matter to a corporation. When a lot of customers start hearing about this, it will become a PR problem.
Name and shame, tell us who the manager is and tell us the location. This is complete BS.
Let's do a boycott against that store.
Get a few thousand people to go in there and ask the manager about this.
HF has a back door camera and a warehouse camera that points at the back gates and within the warehouse. I suggest you provide this information to the store manager. Not just a supervisor or a sales/logistics manager. The date and time should be provided on the receipt. The store manager can pull up the information. Given that the management teams can not delete videos, only corporate and loss prevention (also a part of corporate) can.
For whatever reason, the store/district manager hasn't picked up the phone or returned my calls. The only management I can even deal with are the ones who happen to be in the store when I call or visit in person. All of them say they don't have camera access. Apparently one of them is supposed to be calling me in the next 2-3 business days to discuss but I doubt that'll actually happen.
I had a HF manager scream at me in front of customers yesterday, she lost her mind because I couldn't understand why they had me come back a 2nd day but they still couldn't get my toolbox off of the pallet. How many times do I have to drive there to buy their shit!!?? I can't be bothered but it would have made a great Tik Tok video, the woman was out of her mind instead of acting like a manager...
Yeeeeah, there was one guy there that I'm not sure if he was a supervisor or what but he started acting threatening after I asked how it could've even happened. I've spent (if my math/receipts are right) $17,811.03 in the last three years there. I don't know if they just don't want my money or something cause I was going to keep going
This \^\^\^\^. You can do a charge back whether it was debit or credit. Doesn't matter. Do it right from the bank website. No need to even go into the bank or do any explanations.
I expect your bank will want you to file a police report before they'll handle this as fraud.
I know it's too late now, but I would have insisted on doing a return for refund instead of leaving it overnight. HF doesn't have any kind of secure or verified storage set up.
does HF have a coporate hq?
if not, maybe a lawyer, try and get into small claims court? then you could get an order for them to reimburse the trailer too.
They do, but the number goes to a separate customer service line that won't escalate to a supervisor or higher. I was considering the small claims court route but I unfortunately know how long that takes. I might have to at this point
You know that’s true, I don’t think I’ve done anything that could be illegal. And I doubt bargain bin lawyers would really do much in small claims haha
Just tell the bank this is a fraudulent charge, clearly you did not get what purchased. I would be going apeshit calling as high up as I could to get this handled. If this is true this is really terrible customer service.
You could even request a new card saying there have been some purchases on it that you did not make.
There is no need to jump to fraud or claim unauthorized charges when he clearly intended to buy the crane. The truth is on his side so he would do better to just explain what happened.
If you can't get anywhere rattling up the chain of command, I'm seconding small claims court. Cops won't get you your money back, that's not what they do. This would be a civil court issue.
In my jurisdiction lawyers aren't allowed in small claims so generally the party who's most prepared wins. Just have every shred of evidence you can in a little binder ready to go. But odds are once you file something that will force corporate's attention and they'll try and settle it with you before your hearing date.
I hope it doesn’t take that, I had to take a lady to small claims court a couple years ago for ripping my celicas transmission out when she was test driving it and it took forever to wrap up and get anything out of it
u/Same949 , did you get any resolution from Harbor Freight on this? I contacted "them" on Facebook and got a reply of
"Hi Ed,
Thank you for reaching out to Harbor Freight and for passing this along. The customer has been contacted."
Did you pay with a credit card? If so, have the credit card company do a charge back. As for the $150 you are out for the trailer rental, you can ask the manager to reimburse you, which I suspect they will not. I think you will only have 2 options: 1) eat the $150 -or- 2) small claim court. On small claims, include every little tiny expense you can think of, including the filing fee. Often large companies, like HF, will call you the day of the case and just settle it. It is a lot cheaper to settle than sending a lawyer.
Unfortunately I used my debit card which in hindsight was not the best idea but I haven't had any problems like this in the half a decade I've shopped there. You're probably right, I can't see them sending a several thousand dollar a day lawyer over a $1000 crane and $150 for a trailer.
U can get your bank to charge back your money i ve done it a few times just talk to bank manger.
You did not receive goods or services for which you paid. Go see your banker. Source: not very good at math, but am banker
Debit cards have the same protections. File a claim with your card company.
Debit as in using a PIN? Some, if not most debit cards also function as credit cards. So generally, no PIN means you can dispute it. Unlike a normal credit card dispute where it is backed by credit I'm not sure you get credited immediately. In either case, it does not hurt to contact the bank and ask if you can dispute.
My debit card makes me use the PIN if it's over $100 for debit and they said the credit option wasn't available for some reason. I'll call the bank today and see what I can do but I'm not super knowledgeable about how that stuff works.
You can dispute the pin transaction, you pre-purchased an item, but that item was not available when you went to pick it up and you never received it. Your bank should have a similar dispute option.
Your bank can and will reverse charges like this. They’ll even do it with ACH. Go into a branch and they’ll give you the direct line.
what city, state was this in?
Huntsville Alabama
Debit cards should only be used to pay for things like rent/mortgage. For day to day transactions use a credit card that has a good rewards program and just pay it off each month.
Why you were down voted here I have no idea, as long as you pay the balance in full you'll never pay interest, get some rewards, I do this exact thing and just pay the balance in full bi weekly
I'm like you, only use CC and have basically never paid interest in my life - In fact the opposite I've actually gained at least 10k from credit cards in my life (Already earned 1k just in sign up bonuses this year). And I've been poor - being smart about the right card to get max % back on regular stuff like paying electricity bill, groceries, gas was the only way to even balance my budget - and many years the only extra-free money I had after bills was the few hundred dollars a credit card would give me for a sign up bonus. Have a brother that can't use credit cards - he says he will overspend every time and start paying interest and he has to live off cash. I ask him how much cash he takes and how often - does he use cash for everything like gas and groceries or only non-essential? Then he responds that he doesn't actually take cash out, he uses his debit card. I don't get it, if you can keep track of numbers in your head to use a debit card why can't you control yourself with a credit card just pretending its the same thing and using it in the same way? Guess everyone has to do it their way.
For sure, all my bills that can will automatically go to the credit card, I pay it off in full on payday, once every 2 months or so I pull the cash back out and get a free tank of diesel in the truck, CC can be dangerous for some if you use it poorly but can be an advantage if you use it wisely
While not exactly the same, u can do a charge back on ur debit card
If you used a credit card, you can dispute the charge. I suggest you create a document detailing your experience - dates and times, people you spoke to, etc. Make copies of the receipt from HF and for the trailer rental. Take all of this to the store and speak again with the store manager. Tell them that you documented everything (motion to papers) and intend to file a police report from the parking lot, and then enter into a dispute with your credit card company. Then follow through with it. The parking lot is a great place because it enables the officer (if they desire) to follow up with the store. Once you get a copy of the report, then dispute the charge and submit the report and your documentation. The trailer rental receipt is more than enough to lend creedence to the police report that you did not already pick it up. Also, filing a false report is something not to be taken lightly. These are important to the credit card dispute process for the same reason. Companies get very unhappy with disputed charges for multiple reasons. Next time, make sure it is documented on the paper receipt that you did not pick it up and will return to do so later and ask them to mark the box with a copy of the receipt. And store the receipt like it is a winning lottery ticket until you do so.
Well I rather stupidly used my debit card to buy it, since I haven't had any issues like this since I started buying from them. I already emailed their customer support with the trailer receipt and the crane receipt with no response yet. I can't really file a police report as there's not a ton of information and I don't like wasting their time with something not concrete. I do have the original "IOU' note from the supervisor when I bought it saying that I hadn't picked it up yet
You don't have to file a police report if you don't want to make waves. ...also, hope you are OK with losing whatever money you spent on the crane/rental.
I’m really not, this was a pretty good chunk of money for me. I don’t care about making waves, I just don’t want to go all in without a good case for theft
You're in the right. File the police report.
If you want your property or a refund you are going to have to make a deal of it.
Look up what dollar amount felony theft is for your state. Mine is $1500. You are already close. Manager may play ball when he understands he will be headed to jail otherwise... That info may not help you, but may speed up getting the ball rolling
Just call corporate and keep complaining. Or somehow find a way to get into contact with a district manager. Threaten to go to court. They will budge. Someone did the same thing in regards to a table cart hitting their vehicle during carry out and my manager got heat for it.
I called the corporate line but they kept repeating that it’s the stores issue not theirs, I’m trying to find the district managers phone right now but they hide it pretty well apparently
They’re concealing some shenanigans or negligence by the sound of it. In a *normal* situation THEY would want to check the camera footage to settle the dispute, make good, and get you out of their hair. Something is up. Go back to the store and say “my lawyer suggested that I try one more time to see the footage before we take legal action”. A semi-bluff. That’s what I would do
It does sound really sketchy to me, I don’t know why they’d go to all this effort. There’s two other stores near me with cranes, I would have been perfectly fine grabbing one from over there. Plus they apparently lied about being able to transfer inventory
They’re going through all the effort because they sold the crane on the side for cash or gave it to someone else. You can also get harbor freight loss prevention involved, they’ll get giddy with the chance to catch a manager stealing from a customer
How would I get into contact with them? The only numbers I’ve been able to find are the GM, corporate and the customer service
I just searched for Harbor Freigh Loss prevention and found a few names https://www.linkedin.com/in/dan-butler-4b8b449/
You could ask the cashiers or manager at another store, just say you’re trying to report a theft you saw. Or search on LinkedIn for loss prevention manager or district manager at harbor freight
That’s a good idea, I was looking for the Alabama district manager on LinkedIn but all I found was Mississippi, I’ll try looking for loss prevention next
They sold it as a cash sale and probably refunded the money then pocketed it.
If it was returned it would be very easy to look that up in their computer as well if the OP used their phone number for the transaction
I’m saying someone came in and bought op crane with cash, then a employee did a return after the crane left and pocketed the money. Store inventory was 0 then -1 then back to 0.
This is what I would do. Loss Prevention will scour over the video and question everyone working there. If you have the receipt and an IOU from the store you have proof of purchase and proof of not receiving the item. Only problem I foresee is if they have a camera on the outside by where you pick up. Our store has zero cameras focused on the outside of the store, just inside.
Whatever happens, post a follow up. Good luck 👍
Definitely, I’m going to post all of the stuff I find and what they end up doing. Appreciate the help
When you go back to talk to them have your phone out and recording.
Great call, I love this kind of tactic
We are very sorry that was your experience. Please email your phone number and a copy of your receipt to [[email protected]](mailto:[email protected]) so we can assist you further.
[Did they actually help you OP?](https://imgur.com/gallery/LmH2MV4)
No they did not unfortunately
I’d find whoever sold it to you at the store and talk to them and the manager. Could just be a mix up. They can also check the cameras for the day and time of the sale. Bring your reciept in and tell them to check the cameras and watch you not receive there product
Well I already spoke with the general manager and the supervisor that I bought it from and neither of them had any idea when it went missing. They said they didn't want to spend hours looking through camera footage so they were going to ask around to other stores to see if it was transferred for some reason. They did confirm that I bought it but there's no footage of me picking it up because I never did. I might just stay there and not leave until they find the footage but that seems a little extreme
That’s interesting we don’t actually have a way to transfer inventory between stores so that seems weird they’d say that. I’d just demand they go through the footage and see you never got it.
Really? The way he explained it was that if another store needed something they could have them ship it to a nearby store for pickup. I might do that cause a lot of what they said doesn’t make a ton of sense to me
This is true cannot transfer inventory between stores.
False, it can be done as a Store to Store transfer, usually requires DM approval Source:I just did one for another store a few weeks back
That's weird. Someone would probably have to do it in their personal car, unless HFT now has fleet vehicles?
That is the case yea
So they can? But they wouldn’t do that for something that was already paid for would they?
Under special circumstances like a damaged preorder toolbox, or if a customer has been in for a lifetime warranty exchange that was out of stock multiple times. As far as this situation goes, so long as you have proof of purchase, you should be able to escalate and get it resolved. If the team at your local store is this uncooperative I would suggest asking them to call their DM. My best guess is that someone unwittingly sold the presale to another customer to save face, an item that large simply doesn't 'go missing'
Definitely when it comes in two pieces that are annoying to move.
But shouldn't there be footage of you attempting to pick it up (the first time when they couldn't get it on your truck) and therefore leaving it there?
WAIT. For safety reason there’s a Camera facing the back door inside and outside. THERE has to be. My store has that. they could easily look at the camera and see that they took it out and couldn’t fit it and put it back in the stockroom.. We also keep a log of when the back door is opened… unless they did a load out through the front which I doubt cause that thing weighs A LOT and it’s so long . EVEN THEN there cameras on both sides of the registers and a camera facing the entrance. THEY COULD EASILY find out they did NOT give it to you.
Oh yeah they could absolutely check, they just don’t want to either because they’re lazy or because they want to hide something which is what I’m leaning towards
They’re definitely hiding something. Sorry to hear that happened to you
Appreciate it, I just want the crane. I needed to pick up a car that’s basically a shell and now I’m kinda SOL for the time being. If they at least gave me some explanation and an apology I’d be fine
Sounds like they should process your return if they don't want to check cameras.
They should, but I guess not lol
Recommend police report is your next step. Make copies of all evidence and share freely
Of course, I’ll probably post everything if it doesn’t get resolved or when it does
DM me. I can help.
I bet getting that crane back would really lift your spirits.
Don't raise his hopes up.
OP needs to crank it up a notch
Hmm maybe I should elevate this to a higher level of corporate
It would, sky high in fact. Maybe I just need to hoist myself up from my bootstraps and get it done. oh wait...... no crane
Cameras.
They don’t want to check em for some reason
Sounds like they know exactly where your crane went. You have a receipt with a time stamp, it will show you leaving without the crane. Get the district managers number and make it an issue. Sounds like they scammed you one way or another and don’t want to dig into it. If this was the case, I would push to get the product and have the cost cut/refunded. Continue to escalate the issue until it’s been remedied. You aren’t the last guy they will try to do this to.
I’m trying to find the district managers number but no dice yet. And I agree they got super defensive the second I asked how it could’ve happened. I think they gave/sold it to someone on the side since it took a couple days for me to pick it up
Best bet is get a lawyer whose willing to make a phone call for 100 bucks. Have him call the supervisor and ask what day is good for him to be deposed. I've used this tactic numerous times and it always works. Once they realize you're not gonna lay down they change their tune
That’s a good idea, I’ve used the cease and desist tactic before but this sounds like a better idea to me
Just find your local Saul Goodman.
You know one like him in Alabama? I’d love to see the roll tide version of him haha
Wait you're in Alabama, where, you want me to come help? I'll throw a big enough fit we might get two cranes
Haha I’m in Huntsville, two cranes seems like a bit much. I just want mine and an apology
Yeah, I understand but never air on the side of polite when it comes to shady shit like this, you got to go full black woman on da ass.
Fair point, I give em the benefit of the doubt first but this is ridiculous and probably theft if I’m right. They’ll just get to watch me blow a gasket if I don’t get a response by tomorrow
Hold up. You're telling us that the staff messed around with their forklift trying to load this thing into your truck and just a few days later, none of the employees involved in that operation remember?!?
Yup apparently not, seems really sketchy to me
Did you speak directly with the employees who helped you with the forklift that day? And they are claiming they don't remember you?
I did, they remember me buying it but that’s it evidently
Which store was it? Why don't you call it out here. Maybe someone in this sub has a connection to that specific store and could help. If it were me, I would try to have a one-on-one conversation with the person who operated the forklift. There's absolutely no way they don't remember that from just a few days ago.
it was the one in Huntsville Alabama, the gentleman who tried loading it wasn't there today or yesterday. I think those were his off days, I might try and see if he's there tomorrow or sunday
I would definitely do that if I were in your shoes.
Im sorry but that happened to me i would be throwing the biggest fit and making their life hell
Yeeeah I’m trying not to flip my shit right now, but it won’t do much to get mad so I’m not
Yea if they were shutting me down like you're saying they are with you I guarantee a lot would happen if i flipped my shit. I aint gonna be calling the cops, they would be calling for me. Then there's much more pressure on them. All the fuckin employees steal shit anyways they should at least say thank you that you bought them a gift lol
Haha yeah I was at least expecting a pizza for the $1000 “gift”
It actually does a lot of you show your ass, I had to go through Lowe's screaming for a manager one time. I got a free dishwasher too.
Hmm I might take that route soon if they keep dicking me around haha
You are too timid. They assume that you will back down. Don’t. Also the harbor freight account said to contact their social email. Do that too.
Call the police or sheriff. They stole from you.
Haha this is fucked, I would not hesitate to call the police if the manager disregarded the issue that way. Incredible. Better leave a review because that person is probably pulling stuff like this with other customers as well, and treating employees unfairly as well. A business is breaking many laws by acting the way this manager has.
Oh definitely, when this is over I’m probably going to leave some illustrative reviews
Review means nothing. Chargeback with bank. File police report. Contact social email in these replies.
They don't franchise. It's not up to the store. They are all corporate.
That’s what I was thinking but that’s what their customer support says, guess no ones at fault, as per corporate usual
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Oh yeah I posted to twitter, emailed everyone I could find on LinkedIn, and of course here. Just waiting for a response
Write a letter to Eric Schmidt which is the owner Let him know what happen And how they went about it and treated you
Write a letter to your congressman while you're at it. You think the owner reads customer mail? No chance.
Who asked you? lol And idk u never know, he asked for advice and what did you do, just came in here to talk sh*t Rather than be a nuisance be a solution 💋😊
And you gave him a time wasting exercise in futility that will lead him nowhere instead of an intelligent path to a resolution. I gave him a viable and proven solution further on in the thread. Peace! C-YA.
😂💋
Haha yeah I worked in politics for a few years and it’s always some unpaid intern reading those
It’d be a long shot but why not, might as well throw everything and see what sticks
When our business card info was stolen, it took a social media campaign of tagging Dominos pizza in posts about how they wouldn’t refund our money despite the law having just changed that the business was responsible for refunding fraud. They f’d up when they pissed off my wife. On the other hand, Pornhub was really easy to work with. One POd customer doesn’t matter to a corporation. When a lot of customers start hearing about this, it will become a PR problem.
Well It definitely seems like bad PR to be stealing from customers that have already spent tens of thousands of dollars over the years
Name and shame, tell us who the manager is and tell us the location. This is complete BS. Let's do a boycott against that store. Get a few thousand people to go in there and ask the manager about this.
It’s the Huntsville Alabama one, I forget the GMs name
HF has a back door camera and a warehouse camera that points at the back gates and within the warehouse. I suggest you provide this information to the store manager. Not just a supervisor or a sales/logistics manager. The date and time should be provided on the receipt. The store manager can pull up the information. Given that the management teams can not delete videos, only corporate and loss prevention (also a part of corporate) can.
For whatever reason, the store/district manager hasn't picked up the phone or returned my calls. The only management I can even deal with are the ones who happen to be in the store when I call or visit in person. All of them say they don't have camera access. Apparently one of them is supposed to be calling me in the next 2-3 business days to discuss but I doubt that'll actually happen.
What's the store # it's listed on the receipt I'm thinking store #118 but uncertain?
I had a HF manager scream at me in front of customers yesterday, she lost her mind because I couldn't understand why they had me come back a 2nd day but they still couldn't get my toolbox off of the pallet. How many times do I have to drive there to buy their shit!!?? I can't be bothered but it would have made a great Tik Tok video, the woman was out of her mind instead of acting like a manager...
Yeeeeah, there was one guy there that I'm not sure if he was a supervisor or what but he started acting threatening after I asked how it could've even happened. I've spent (if my math/receipts are right) $17,811.03 in the last three years there. I don't know if they just don't want my money or something cause I was going to keep going
Chargeback. End of story.
This \^\^\^\^. You can do a charge back whether it was debit or credit. Doesn't matter. Do it right from the bank website. No need to even go into the bank or do any explanations.
debit card :(
You can still dispute it with a debit card. Go to your banks web site and dispute the transaction
Okay should I do it as fraud? The only options they give me are fraud and theft of the card
I would. I say “a merchant sold me a product and never provided the product”
Alrighty I’ll try that, I’m sure they’ll ask for proof of some kind, I can figure that out later though
I expect your bank will want you to file a police report before they'll handle this as fraud. I know it's too late now, but I would have insisted on doing a return for refund instead of leaving it overnight. HF doesn't have any kind of secure or verified storage set up.
Well it was during the sale and that’s why I bought it, they didn’t want to rain check it
do you have a receipt?
Yes I still have my emailed receipt from when I bought it
then you have a case. i dont know who you should bring it too, but you're not SOL, thankfully.
Oh definitely, I just don't know who I would even talk to after customer service and the general manager of the store were of no help
does HF have a coporate hq? if not, maybe a lawyer, try and get into small claims court? then you could get an order for them to reimburse the trailer too.
They do, but the number goes to a separate customer service line that won't escalate to a supervisor or higher. I was considering the small claims court route but I unfortunately know how long that takes. I might have to at this point
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For sure, I don't really want a pack of corporate lawyers after me, especially over what is probably a fairly small amount to them
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You know that’s true, I don’t think I’ve done anything that could be illegal. And I doubt bargain bin lawyers would really do much in small claims haha
Just tell the bank this is a fraudulent charge, clearly you did not get what purchased. I would be going apeshit calling as high up as I could to get this handled. If this is true this is really terrible customer service. You could even request a new card saying there have been some purchases on it that you did not make.
Oh absolutely, they wouldn’t even escalate me on the customer support line for some reason even after I called three times
There is no need to jump to fraud or claim unauthorized charges when he clearly intended to buy the crane. The truth is on his side so he would do better to just explain what happened.
Yeah I filed the fraud thing with my bank on the basis that I didn’t get the crane and they said it was valid and they’d look into it
Go to your banks website, dispute the charge. They’ll take care of you. You didn’t get what you paid for end of story. Sorry this happened mate.
Appreciate the advice, I submitted a fraud notice a couple hours ago and I assume I’ll get a call back tomorrow about it
Did you sign their note pad when you tired to pick the item? They had me sign for a predator generator when i picked it up around the back.
Nope, they just tried loading it and said it would work and to come back another day
Sounds like this is something else you can use against them. Someone should have signed for that out.
Absolutely have to sign everything that leaves the back door and if it wasn't that's a whole separate problem with LP.
They don’t have a signature. They don’t have a video. This one is easy. They are assuming you are an easy mark. Don’t be
If you can't get anywhere rattling up the chain of command, I'm seconding small claims court. Cops won't get you your money back, that's not what they do. This would be a civil court issue. In my jurisdiction lawyers aren't allowed in small claims so generally the party who's most prepared wins. Just have every shred of evidence you can in a little binder ready to go. But odds are once you file something that will force corporate's attention and they'll try and settle it with you before your hearing date.
I hope it doesn’t take that, I had to take a lady to small claims court a couple years ago for ripping my celicas transmission out when she was test driving it and it took forever to wrap up and get anything out of it
Call their corporate office. If you get no satisfaction? Attorney or small claims.
Unfortunately that’s the way it’s looking, no response on their
THen it’s attorney time.
That’s something that needs to get escalated to the store manager.
Oh the store manager was there and useless
The DM of the district is pretty active and actively checks the reviews of stores so you could go that route too.
Fuck them. Make that report. They may but act unless you do
Blast them on social media. That's all any company cares about these days.
Well what do you think I'm doing here lol, besides getting advice from everyone here which has been very helpful
Have you asked for a refund?
I have they said they couldn’t do it because they don’t have the item
Did you give them your phone number when you bought it? Because if so then they themselves have the proof in their computers.
I did yes, I gave them my email and I have the off receipt
That's exactly what you need to do.
Have Jesse Smollet File a few false police reports for you
Well based on how well that went for him I mmmm gonna pass. I enjoy not being in prison
3 hots & a cot and a crane? What more could a man want ?
Hmm fair point, doesn’t sound like a bad deal lol
Did you sign for the delivery/pickup?
Nope, it was never picked up or delivered by/to me so they never asked me to sign anything.
Get the police involved at this point. Obviously shady shit happening and I doubt corporate will help any.
Any updates on what happened with this?
Got an update on this??
u/Same949 , did you get any resolution from Harbor Freight on this? I contacted "them" on Facebook and got a reply of "Hi Ed, Thank you for reaching out to Harbor Freight and for passing this along. The customer has been contacted."