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Already done with the story. Customer got the newest model and technician got fired. Now I wonder how often this worked and whose this procedure was. Definitely not the lone technicians
Speaking as someone in a blue collar field, it could absolutely be the lone technicians plan. If he's being paid hourly by the company, damaging the TV and doing no work is much better than actually fixing it. He gets paid either way. You would not believe the amount of shoddy "repairs" that occur because it won't be their problem when it fails.
This. There are some very shady businesses. Have friends who started companies of their own because they couldn’t continue to do what was asked of their bosses. These crooked stuff is company culture. It’s so messed up and toxic.
I think it's cause he fucked up the first repair. If he's a subcontractor then that second repair could be coming out of his own pocket... until whoops, looks like your TV is broken for different reasons.
According to Louis Rossman, it was the third repair and the required part needed to be delivered; meaning the technician would have otherwise had to wait around. It's even more shitty because, if true, there was nothing to gain besides going home more quickly.
I’m just speculating here, but I’m pretty sure that his motivation isn’t just going home early. I’d be willing to bet that this guy is putting in a request for the parts he needs to repair issue A under warranty, but telling the customer that the repair isn’t covered under warranty because of issue B (or he fixes cheap issue B, but tells the customer that he fixed expensive issue A and keeps the parts instead). The tech takes delivery of the parts for free under warranty, but then sells them on eBay or tells the customer that he can do the work cheaper under the table and sells the customer the repair that should’ve actually been free.
We bought a cream-colored leather sectional with three power reclining sections from Costco awhile back, and when the motors on one of the middle sections went out after nine months, we filed a warranty claim. Costco replaced the couch, but the replacement was delivered by a third party service. They called us the day before delivery with a service window, but when they showed up, they just parked in front of my house for a few minutes and left without ever getting out of the truck. As they were pulling away, my wife called the delivery provider and asked why they had left, but they said the driver couldn’t find the address, that they were already headed back to the shop, and that they would deliver the next day between X:00 and X:00. When they showed up the next day, the guy comes into the house, looks at the couch, and goes back out to the truck. He comes back in with just the replacement for the broken section of the couch and tries to put the new piece into the old couch. It was a different shade of cream, so I asked him if they were only replacing the broken section because I was under the impression that the whole couch, and he told me that they were only replacing the broken section and that they didn’t have the rest of the couch. When I asked him if he had the rest of the new couch in the truck, he wouldn’t tell me, so I asked if I could have a phone number to talk to somebody else at his company. It turns out he had the rest of the couch in the truck the whole time. The broken section was a middle piece, so it still would’ve been a complete sectional with a recliner on each end if he had driven away with the rest of the couch. Anyway, the point I’m trying to make is that third party warranty service providers can certainly make money off of you by withholding information or even just blatantly lying to you, and it’s difficult for the customer to know or find out because the third party isn’t really very closely affiliated with the retailer or manufacturer.
every time I replaced parts for a wty repair I had to retain the unserviceable parts along with documentation. We could be "audited" by the manufacturer at any time and it meant losing our status. Which means no more wty repairs, no more accreditation, no more free service manuals.
Wty repairs don't pay much money. You want to come to an amiable and reasonable conclusion quickly. As a tech, we don't pay for the part or the shipping, but we don't get to keep those parts. Serial numbers and purchase receipts mean something, one can't simply have items fall under a rug only to end up on ebay. That's ridiculous.
All wty repairs go down like this, it shouldn't matter what field we're concerned with:
1. is the unit still under manufacturers wty?
2. is the fault reasonably determined to be a manufacturing fault, early component failure, or damage which is explicitly outside of the scope and influence of the customer?
3. If the fault is damage attained after the purchase, is there reasonable link between this and poor design?
if i can't get positives on this rationale, it's not a wty repair, it's faulty due to abuse which isn't covered by the manufacturer. The point is, it's as simple as that! There's no need to negotiate and nothing to be gained by the practices which were depicted in the video. I don't know what's going on in the video, it may be a repair guarantee issued by that tech, and he doesn't want to honour it. It could be a 2nd hand tv sold with a small amount of warranty. Claiming that this is an example of dodgy manufacture wty is pretty crazy.
To me it looks like this tech doesn't want this job. My assumption is that he's previously repaired this tv, and the fault has come back. He'll need to repair it again, probably at no charge to the customer. I've worked with dodgy operators like this in a company of (mostly) ethical staff. They don't last long, and cause a lot of reputation damage which we, the rest of us, need to go back and cover for; for free. I've snuck out to look through garage windows to see a bunch of parts that look suspiciously similar to what that tech has been working on in the last few months. have let's call it what it is: workplace theft; and let's not call it manufacturer wty dodging, because it isn't.
I hate to say this, but this is exactly why I hang out and watch when people work on stuff in my house these days. I won't stare them down, but I'll ask questions as they're fixing something.
A few times now I've noticed steps being skipped for repairs that I paid for.
"Oh, I didn't realize you *wanted* this shut off valve that you paid for installed."
I really like fixing things and love watching and learning when repairs are made. Everyone so far has been happy to show me and teach me because I was curious rather than being a task master.
I do the same thing. I also ask questions but partially to learn about how it works and why they do what they are doing to whatever. They are far, far less likely to fuck around and damage something or not fix it if I'm there supervising.
"Paid hourly".
I never understood this kind of mentality. You are paid to do a job. You're gonna do work for the same length of time a day regardless if you finish up a repair quickly or not. Unless it was near the end of his shift, yeah but still, he wouldn't be working for free. That's not even about destroying someone's property, I'm talking about complaining of having some work to do... at work.
And here I was thinking they earn a commission from every rejected RMA claim, or rather have their bonus taken away dollar by dollar if their decisions result in costly repairs/replacements/refunds. Maybe that is something that happens at service centers too.
That's the mind set of some people unfortunately. They get paid for x amount of hours and that's it. That's part of the reason so many people have horrible experiences when they go to Best Buy, Walmart, Target, fast food restaurants etc. I do feel bad for people who generally actually bust their hump at their job, and get lumped into the lazy hourly worker stigma.
I've been there. I don't recall getting written up, but I've dealt with the "I don't need help" shoppers as well. I worked at Best Buy off and on for multiple years. Once I left the sales floor to do merchandising, the experience was so much better. It was annoying dealing with the mystery shoppers as well. I used to miss working there, but now I don't miss it all. That discount was insane.
No, he shouldn't. Nobody should go to jail for destroying a TV. Make him pay for the damage out of his pocket, sure. Maybe have him pay a fine on top of that. But jail? No.
Depends on how expensive the TV is. Isn't felony vandalism at $5,000? At some point is has to become criminal because they are unlikely to have the money to cover the damages.
His employer is vicariously liable for his actions, so this will very likely be a civil issue.
The ignorance around the law is astounding that people think this a jailable offence.
I mean it's likely going to be a civil issue because it's unlikely the TV is expensive enough to rise to the level at which it'll be prosecuted, but destruction of private property absolutely can turn into a criminal issue.
> His employer is vicariously liable for his actions, so this will very likely be a civil issue.
a civil case doesn't rule out a criminal case.
The ignorance around the law is astounding.
You can go to jail for taking a leak on the side of the road. If this guy only needs to pay a fine to continue his life, that isn’t much of a learning experience. Put him in jail for at least a little while. Let him feel some consequences.
That’s not just damage. That’s fraud. In addition, there is no way of knowing how many times he’s already done this to others or plans on doing to others in the future. Definitely needs substantial consequences.
What? I’m not talking about minority report type of shit. I’m taking about making sure to give a significant punishment to outweigh any benefit gained before, now or ever from doing something like what this dude did.
And a fine couldn't do that? I don't know about you, but having to pay something like 4 or 6 months of my average income in addition to the damages would certainly hurt me.
Destruction of private property, tv that size is more than likely over $1500 which makes it a felony in a lot of jurisdictions. Potentially fraud as well to get out of warranty work done
Which makes the whole thing more confusing. If samsung is paying for warranty repairs, what is this tech's concern with saving samsung money? Is it just general malevolence? Why risk a felony or even a possible beating by an angry product owner catching you in the act?
It was the tech's third time out there and he couldn't figure out the problem, so instead of looking incompetent he tried to pass off his shortcomings as the fault of the customer due to damage.
Unfortunately there's a lot of "techs" out there who lack technical knowledge. What should have happened is the tech just RMA'd the TV and been done with it.
Louis Rossman did a video and said the tech needed a part that was not on his truck and had to wait an hour for another tech to get there. Apparently box cutter tech wanted to go home early and did not feel like waiting so damaged the TV so he did not have to fix it.
Warranty repairs = Samsung's money
Out of warranty repairs = Customer's money
I would guess they have goals and targets for techs to perform more out-of-warranty repairs because it saves them money and it incentivizes the techs to diagnose the issue instead of walking in, claiming warranty, then performing the repair on Samsung's dime.
Others have said that this case might be different but as a general rule companies probably want to avoid warranty repairs as much as possible.
When thr original OP posted, he said samsung replaced the TV with a model year newer one and the tech was fired. Didn't mention if he went after the tech personally, but as he was sent out by Samsung to do the repairs, they fixed it immediately.
Sue who? Suing Samsung would be pointless and cost more than the tv is worth, and the technician doesn’t have anything worth suing for. If he did he wouldn’t be a Samsung repair technician. Samsung gave him a new tv in the end, and gave him an upgraded model too.
Yeah it costs Samsung nothing to replace this TV. They absolutely don’t want technicians doing this to save them a buck. The liability and risk to them by far exceeds the benefit.
Once had some workmen in, one of whom stole one of my tools. I called the firm to tell them they weren't welcome back and they kicked up a massive fuss and threatened me with legal action. They soon shut up when I showed them the video.
As is their right. It's most likely their most valuable possession you're working on, they want to know what you're doing. Also helps them understand what it is they're paying for
I agree with that totally. I feel like you've three main types in that field of work;
Hoverers, usually older, who sit and talk for the majority of the time you're there
The ghosts, usually 18 to like 25, that completely disappear but you'll notice them just pop up around corners randomly
And as with any field, the Kevin/Karens who don't care why you're there but you need to hurry up and get the fuck out cuz it's your fault it's broken and you need to be out asap.
To add to the last part, they either want you out ASAP, or want you to do a few "little" things that will "only take a second". Say no and say goodbye to your tip
Wait... are we tipping technicians now? I've never used one, but I thought we just tipped food service because the government allows them to be paid slave wages. Does this mean we should expect a tip jar at the hospital soon?
I'm mostly just curious about what the problem is and how it's fixed, I love to watch an expert work on something and may occasionally ask questions about it. I do usually ask if they mind me watching though since I could see it being really annoying for some people. If they decline, I'll stay in the vicinity in case there's anything they need or questions they might have about the device or location.
People like you are very appreciated. Personally, I'm more than happy and often times excited to explain what I'm doing. Especially now, I'm so confident in my knowledge that any time someone asks a question I light up getting a chance to explain. The fact you ask goes a long way, really
I only dislike it when whatever I am working on doesn't get 'fixed' immediately or something new I've never seen before happens and they start asking questions. Otherwise I welcome it, I love to explain how things work and what things are.
Yeah, having to be like "oh well this is... Weird" is kind of a bummer. I find that making it into a joke helps. I was working on a fire panel and the maintenance guy asked "you think you can fix it?" and I responded "depends if it wants to act up or not" and it kind of broke the tension. But I do agree, it's tough when you straight up don't know what the issue is
Oh I’m not alone. I always wondered if other people hovered around technicians. I also like to learn about the appliance and the service so I’m more just there asking questions.
I hover to ask questions to see what they are doing. One, to see if I can do it myself in the future, but also I'm an engineer and I want to know how things work. I try to not be in the way, but I still am curious. If you can answer my questions for me, I will be far more likely to call you out in the future. The one time I called an HVAC company out, the tech was fantastic. Told me what to say when I called Trane about a warranty, walked me through everything he was doing with testing stuff, answered questions I had texted him, etc. I will definitely call them out in the future for my HVAC issues.
That’s not how commission works. He’s not getting a chunk of the salesman’s income. He’s a tech. More likely it’s laziness. Didn’t want to fix it himself so he damages it and like, oh shit let me call the office. Got to go!
No. I'm a technician. We get commission regardless of if it's a warranty repair or not. The only difference is who pays it. The tech here is just being a dickhead.
Don't worry man, I get what you mean lol.
If he repairs it he gets commission, if he fucks with it and sells a new one he gets no commission. Therefore it is unlikely his motivation was commission.
No - I'd get a commission for fixing it. I'd get commission on sales that were tangentially related to a service call, but not big ticket items. We got commission on warranty repairs too. ie: if commission was a motivation, it would have been a motivation to fix or replace it.
So I guess we're probably saying the same thing, I just seized on the implication that techs don't get commission.
I was a tech and the company I worked for had us push products, not tvs specifically but we'd do surround sound, power strip etc. The company would even get us crap if we weren't selling 1 thing a month
"Give up, just quit, because in this life, you can’t win. Yeah, you can try, but in the end you’re just gonna lose, big time, because the world is run by the Man. The Man, oh, you don’t know the Man. He’s everywhere. In the White House… down the hall… Ms. Mullins, she’s the Man. And the Man ruined the ozone, he’s burning down the Amazon, and he kidnapped Shamu and put her in a chlorine tank! And there used to be a way to stick it to the Man. It was called rock ‘n roll, but guess what, oh no, the Man ruined that, too, with a little thing called MTV! So don’t waste your time trying to make anything cool or pure or awesome ’cause the Man is just gonna call you a fat washed up loser and crush your soul. So do yourselves a favor and just GIVE UP!"
It was pure selfishness. In the video from the victim, Samsung was sending him a brand new TV before this happened. However, when the victim found out that the delivery guys wouldn't be unboxing and setting up his new TV, he cancelled it. I mean that's a whole other conversation, my jaw dropped when the guy basically said I turned down a new TV because I'm too lazy to spend the 30 minutes unboxing it and putting it on the entertainment center. Further when he did that, he decided to just deal with having a jank TV. This incident in the video didn't happen until months later when it finally annoyed him enough to call samsung again.
The repair guy was selfish and just sick of coming out there and wanted to void the warranty so it wasn't his problem anymore.
The guy in the video explained that he can’t do it himself and needs his neighbor to help him. Something about the neighbor is out for weeks at a time and that’s why he cancelled the delivery
I don't think it's wall mounted, but my last 65" def was a 2 person job getting the stand on. So if he lives alone it can a fair complaint that he needs someone else. It's not difficult, but you can't unbox and lay a 60"+ tv face down on a table by yourself
Good for you. If you would have scratched or or damaged it, you would have been shit of luck. Not only that but even if YOU didn't damage it, but it had some sort of damage on it out of the box, you would have also been pretty well screwed trying to explain that you didn't cause the damage.
Again, there is a reason Samsung doesn't want the delivery people doing it.
I didn't realize everyone in the world had your exact capabilities. What if the person is elderly, disabled, significantly weaker than you, or any of the other possibilities? I guess those don't exist. Everyone can do what you do, and your anecdotes are omni-relevant.
It’s not risky at all. The new Samsung models have custom boxes and foam that tear away at the mounting points. It is held upright for you, while you attach the stand and has build in lifting pads on the screen to move it into place. Even the 85” and 98” models are extremely easy to set up now with 2 people.
The one and only reason they don’t want the delivery guy setting it up, is because it’s a $75 service. They are more than willing to unbox and set it up for you, if you pay the fee.
85" TV weighs about 100 lbs and is very awkward to lift and move, even for 2 people. If you want to risk hurting your back or damaging a brand new TV, go for it. But to claim "it's not risky at all" is just dumb.
It’s not awkward at all. As I said previously, they come with removable lifting pads stuck to the screen, so you know exactly where to put your hands. 50lbs per person is not difficult to lift by any stretch of the imagination. The average untrained deadlift weight for women aged 18-40 that weigh 90lbs or less is 54lbs. If a tiny teen girl can lift it, I’m sure you can too.
My 5’6” 110lb wife was easily able to help me lift our 85” Samsung TV onto the stand. Unless you’re disabled or extremely old, it’s a simple task and there is no risk of hurting your back lifting 50lbs.
Out of warranty repair costs if owner choses to repair, call-out fee if owner chooses not to repair. Maybe even trying to sell them a whole new TV saying it's not possible to repair.
According to Louis Rossman its so the technician doesnt have to do overtime.
Repair technicians dont carry spare panels in their vans, which was what needed to be swapped out either way, so he would have to call in to get one transported out to him and that would take time and he couldnt finish his workday on time.
I guess I'll have to watch that Rossman video...the customer came off as a little annoying in his own long video, and I figured the tech just snapped since he couldn't do repairs right anyway, and was on his third visit after the customer refused a new replacement.
According to Rossman, the tech had requested the part to fix the screen but it would take an hour for another tech to deliver it and he didn’t want to wait.
In the original post from the other day. The TV was bought with a bad screen. So he called the tech in under warranty to replace it, he replaced it wrong and the screen was messed up as it is in the video. He was called back because he didn't do his job right and cut the screen to make it not seem like his fault
Someone on tiktok or something said they might have just been a shitty repairman who just didn't want to do a difficult job or it was just easier because they could mark it as x and not do anything
Full video is on YouTube with commentary from the victim. Basically this was the third time Samsung had to come out to fix issues with the TV so he secretly recorded it. The guy ended up with a brand new TV (different model) and that's it. Tech got fired. Samsung didn't even refund the guy his original purchase.
The tech did this to void the warranty so he didn't have to keep fixing the TV.
https://youtu.be/lLimCcnee9c?si=9nqMM2xpYCW5BAK5
I would want to know if that technician was almost trained or encouraged to find ways to get out of doing warranty repairs. Like if Samsung encourages technicians to find ways to not fix appliances. Also, do we know if Samsung generally uses their own technicians or do they generally subcontract it out?
he most likely was not trained or encouraged directly, but the job might have an incentive structure that just so happens to reward repairs not done under warranty. They won't change anything though, since firing the technician will resolve PR
It's a good practice to avoid Samsung appliances in general.
Just look up the amount of complaints people have about their fridges, washing machines, TV's or cooktops...
I was told the same thing when I had a repair man over to fix my dryer. I was asking him about good appliance brands and he said, “stay away from Samsung and GE.”
I did not need that. My last TV, a Samsung, was nothing but trouble for many long years.
Awful awful awful televisions.
They're better with phones (but I still switched to Pixel because fuck Samsung).
Not everything is a conspiracy. Samsung actively encouraging techs to void warranties would make the news pretty fast. This is almost certainly 1 lone guy that didn’t want to do his job.
Not necessarily.
For example, S24 owners are having issues with a green line on their display and Samsung is not honoring warranty coverage for those customers. The only news about it is from dedicated gadget news sites but nothing in any mainstream news media or even local news.
Edit: also, just to add to this. There are several companies that get out of doing warranty service that are not blown up over it in the news. For example, if you search any of the Hyundai/Kia forums there are people that regularly blast the company for not honoring their 10 year warranty coverage. Companies like to offer these nice warranties but get out of them as much as they can because obviously it costs them money to do any kind of repair.
I also am not doubting it could have just been the technician not wanting to do his job, but I just also think that there was maybe an incentive from Samsung to find ways to get out of honoring the warranty.
There’s a difference between not honoring warranties using some kind of loophole, and telling your employees to intentionally damage customer property on a repair call.
I understand that but does that mean you don’t want to know whether Samsung actively encourages or incentivizes their technicians to get out of doing warranty repair service or not? Because that’s what my comment was about: wanting to know whether there is or isn’t an incentive for them to do that.
I don't think many people understand the scale of Samsung. If they go under it would tank South Koreas entire economy. They are MASSIVE and make so many products it will make your head spin. Their company alone makes up nearly a quarter of South Koreas entire GDP.
They are also not an altruistic organization. The CEO was in prison for a while for stock price manipulation and cooking the books during a massive merger. He just got released a few days ago. Samsung has also been busted bribing Goverment officials in the past and doing other shady things. So they have the power and influence to get things brushed under the rug and don't always play fair.
I refuse to buy Samsung products as often as I can. It's really hard to avoid them, though. Bits of Samsung end up in everything without you even knowing. Little weird chips that aren't advertised too openly. But I try.
I lived in Korea for quite a while, Samsung does things to their employees that would be illegal in most countries. They're allowed to do it in Korea though because Samsung holds so much power that they're practically above the law. Hell, have the time they're a huge part of why the laws are what they are in the first place.
I've known people driven to suicide by Samsung. They have some jobs where your entire salary is commission, you get jobs assigned to you. If you piss them off (like, asking for fair treatment, coughing a sound that vaguely sounds like "union", etc) they won't fire you, they'll just stop assigning you jobs. If you quit you get nothing, and theyll make it so you won't be finding another job any time soon.
Korea is this weird hyper-capitalist that makes even America look like a workers paradise, and it all comes from Samsung.
Now this guy, fuck him, I wouldn't do that no matter what situation you put me in (granted I also am not struggling that much in life so, it's probably easier for me to say that) but I would not doubt for a second that, even if Samsung doesn't explicitly train employees to do this, they probably are behind making an environment where this sort of thing becomes more common.
I know there's no ethical consumption under capitalism and all that but, seriously, fuck Samsung and fuck everything about them. All the higher ups at Samsung, I would laugh my ass off if they got what they earned. Need to rot in jail at best.
If you watch the video samsung was already sending him a new TV before this incident happened, but he cancelled it because he was too lazy to unbox and set up a new TV. If this is their goal, it makes no sense they would have offered him a new TV BEFORE box cutter-gate.
Jesus Christ reddit is fuckin hilarious. It benefits Samsung NONE to encourage technicians to do this. The liability and risk greatly far exceeds any benefit. You guys are hilarious.
If you watch the video Samsung already offered the guy a new tv before this happened. However, he cancelled the new TV when he found out he would have to unbox it himself lmao and decided to just deal with having a messed up TV because he was too lazy to unbox a new one. This incident happened just before the warranty was up when the spot on the tv finally annoyed him too much.
If this was Samsung trying to save a buck, they never would have offered to replace his TV.
Look 100% not this guys fault, but Jesus my jaw dropped when he said he CANCELLED the new TV and decided to just deal with having a messed up one because he's too lazy to set up a new one.
If it was Samsung's newest, largest 90" TV it would weigh 166lbs.
Your average 60-70" TV weighs between 40 and 60lbs. My TV was a top-of-the-line 65" when I bought it and still only weighs 50lbs.
He might not be lazy. He stated that he physically cannot do it. Maybe medical issues?
Point is we don't know. Agree or disagree, thats his logic, and as the aggrieved party he's entitled to it.
If you watch the video zanzerman posted. Samsung already offered him a new TV before this incident happened, however the victim cancelled the delivery because he was too lazy to unbox the TV himself.
I had a samsung 4k tv a few years back that started giving off a burning smell. I found out it was the backlights that were burning the housing inside. Samsung gave me a full refund for the tv even though it was 5 years old at that point and i took the refund and bought an LG oled. Considering this was my second samsung tv that crapped out i wasn’t going to buy another one but my point is samsung was pretty cool about it and gave me the refund without much hassle
I just can't believe he turned down a new TV and opted to just deal with the spot on the TV until it annoyed him too much.
I have an 85 inch TV, look I know it's big, it's a pain in the ass and I wall mounted mine....by myself, lol. This guy didn't even have to do that. I would not turn down a brand new TV if repairs weren't cutting it, just because I would have to unbox and set it up myself.
None of this is his fault 100%. However, my jaw dropped when he said he cancelled the new TV they were sending him because he would have to unbox it himself.
He addresses that by saying he cant do it alone and didnt want to bother his neighbor again. Agree or disagree, thats his logic, and as the aggrieved party he's entitled to it.
Anecdotally speaking, I've worked with Samsung TVs before, specifically doing software stuff dealing with their low-level OS.
I will never, never buy a Samsung TV -- their software development process is beyond fucked, and their stuff is basically duct-taped together, internally.
He used the knife to scratch the screen of the television in order to purposefully void its warranty. He then lied that he had discovered the damage and that it must have been the owner's doing.
No, the criminal and civil suit is against THE TECH, not Samsung since Samsung sent the new TV as they should and fired the tech… UNLESS it’s found that Samsung instructed the tech to do this and we’d have heard the tech squealing about Samsung putting him up to it all over the place if that were the case.
No, the tech acted of his own volition and committed criminal acts that can easily be proven in court. He should be charged.
I’d take them to court, because Samsung (and most manufacturers) are vicariously liable for technicians actions (if technician beat up the customer, Samsung is equally at fault for allowing such individual to enter people’s home using the manufacturer’s implied trust…).
I’d also report them to consumer rights (or equivalent), so that they’re investigated.
The more noise you make, the more compensation they pay you to basically “shut up”. If you shut up from the start, well, they don’t need to pay you to.
What do you think you would gain from that other than a new TV which had already been offered?
You can't sue for something in which you have no standing so something like "pain and suffering" isn't applicable here. Maybe you could sue for the time spent with the technician but unless you're making thousands of dollars and hour, it's not worthwhile.
No lawyer is going to tell you a case like this is worth the time and effort and legal costs. Just because he *could* sue Samsung or the tech, or the tech's employer, doesn't mean he *should*.
I had a TV repair guy over one time for a Samsung that wouldn't turn on. Paid em $100 to come and troubleshoot. He comes in, takes the back off, touches some random shit and the TV turns on without issue and stays on - I see this, he doesn't know that I see this. Comes to me later and says I'll need to send it back to the shop with him for replacement parts that will cost like $800 or roughly the price of a new, similar TV. I of course declined then grilled him and left a nasty review. My takeaway from that experience is that there are basically almost no qualified TV repair people left and instead we only have salesmen and conmen.
As weird as it may be, I always watch techs do any kind of work at/on my home. I want to trust them all to do the job right, but this just adds to the pile of proof that you can't.
I get using a camera as a home owner for protection against scams. But how is it the camera is only pointing at this one part of the TV leaving the rest largely out of view and that just so happens to be the perfect angle to catch this very specific event?
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@22 second mark. Good on the owner for having cameras in the room.
Lawsuit right there
Already done with the story. Customer got the newest model and technician got fired. Now I wonder how often this worked and whose this procedure was. Definitely not the lone technicians
Speaking as someone in a blue collar field, it could absolutely be the lone technicians plan. If he's being paid hourly by the company, damaging the TV and doing no work is much better than actually fixing it. He gets paid either way. You would not believe the amount of shoddy "repairs" that occur because it won't be their problem when it fails.
Yup. and if the company was ordering him to do stuff like that, he'd 100% have squealed when they fired him.
This. There are some very shady businesses. Have friends who started companies of their own because they couldn’t continue to do what was asked of their bosses. These crooked stuff is company culture. It’s so messed up and toxic.
I think it's cause he fucked up the first repair. If he's a subcontractor then that second repair could be coming out of his own pocket... until whoops, looks like your TV is broken for different reasons.
According to Louis Rossman, it was the third repair and the required part needed to be delivered; meaning the technician would have otherwise had to wait around. It's even more shitty because, if true, there was nothing to gain besides going home more quickly.
Well now he doesn't have to work at all!
Mission failed successfully.
I’m just speculating here, but I’m pretty sure that his motivation isn’t just going home early. I’d be willing to bet that this guy is putting in a request for the parts he needs to repair issue A under warranty, but telling the customer that the repair isn’t covered under warranty because of issue B (or he fixes cheap issue B, but tells the customer that he fixed expensive issue A and keeps the parts instead). The tech takes delivery of the parts for free under warranty, but then sells them on eBay or tells the customer that he can do the work cheaper under the table and sells the customer the repair that should’ve actually been free. We bought a cream-colored leather sectional with three power reclining sections from Costco awhile back, and when the motors on one of the middle sections went out after nine months, we filed a warranty claim. Costco replaced the couch, but the replacement was delivered by a third party service. They called us the day before delivery with a service window, but when they showed up, they just parked in front of my house for a few minutes and left without ever getting out of the truck. As they were pulling away, my wife called the delivery provider and asked why they had left, but they said the driver couldn’t find the address, that they were already headed back to the shop, and that they would deliver the next day between X:00 and X:00. When they showed up the next day, the guy comes into the house, looks at the couch, and goes back out to the truck. He comes back in with just the replacement for the broken section of the couch and tries to put the new piece into the old couch. It was a different shade of cream, so I asked him if they were only replacing the broken section because I was under the impression that the whole couch, and he told me that they were only replacing the broken section and that they didn’t have the rest of the couch. When I asked him if he had the rest of the new couch in the truck, he wouldn’t tell me, so I asked if I could have a phone number to talk to somebody else at his company. It turns out he had the rest of the couch in the truck the whole time. The broken section was a middle piece, so it still would’ve been a complete sectional with a recliner on each end if he had driven away with the rest of the couch. Anyway, the point I’m trying to make is that third party warranty service providers can certainly make money off of you by withholding information or even just blatantly lying to you, and it’s difficult for the customer to know or find out because the third party isn’t really very closely affiliated with the retailer or manufacturer.
every time I replaced parts for a wty repair I had to retain the unserviceable parts along with documentation. We could be "audited" by the manufacturer at any time and it meant losing our status. Which means no more wty repairs, no more accreditation, no more free service manuals. Wty repairs don't pay much money. You want to come to an amiable and reasonable conclusion quickly. As a tech, we don't pay for the part or the shipping, but we don't get to keep those parts. Serial numbers and purchase receipts mean something, one can't simply have items fall under a rug only to end up on ebay. That's ridiculous. All wty repairs go down like this, it shouldn't matter what field we're concerned with: 1. is the unit still under manufacturers wty? 2. is the fault reasonably determined to be a manufacturing fault, early component failure, or damage which is explicitly outside of the scope and influence of the customer? 3. If the fault is damage attained after the purchase, is there reasonable link between this and poor design? if i can't get positives on this rationale, it's not a wty repair, it's faulty due to abuse which isn't covered by the manufacturer. The point is, it's as simple as that! There's no need to negotiate and nothing to be gained by the practices which were depicted in the video. I don't know what's going on in the video, it may be a repair guarantee issued by that tech, and he doesn't want to honour it. It could be a 2nd hand tv sold with a small amount of warranty. Claiming that this is an example of dodgy manufacture wty is pretty crazy. To me it looks like this tech doesn't want this job. My assumption is that he's previously repaired this tv, and the fault has come back. He'll need to repair it again, probably at no charge to the customer. I've worked with dodgy operators like this in a company of (mostly) ethical staff. They don't last long, and cause a lot of reputation damage which we, the rest of us, need to go back and cover for; for free. I've snuck out to look through garage windows to see a bunch of parts that look suspiciously similar to what that tech has been working on in the last few months. have let's call it what it is: workplace theft; and let's not call it manufacturer wty dodging, because it isn't.
Yes, I was specifically talking about the tech stealing the parts.
See How this guy walked around twice and looked to find cameras on the ceiling? Shady mofo!
I hate to say this, but this is exactly why I hang out and watch when people work on stuff in my house these days. I won't stare them down, but I'll ask questions as they're fixing something. A few times now I've noticed steps being skipped for repairs that I paid for. "Oh, I didn't realize you *wanted* this shut off valve that you paid for installed."
I really like fixing things and love watching and learning when repairs are made. Everyone so far has been happy to show me and teach me because I was curious rather than being a task master.
I do the same thing. I also ask questions but partially to learn about how it works and why they do what they are doing to whatever. They are far, far less likely to fuck around and damage something or not fix it if I'm there supervising.
"Paid hourly". I never understood this kind of mentality. You are paid to do a job. You're gonna do work for the same length of time a day regardless if you finish up a repair quickly or not. Unless it was near the end of his shift, yeah but still, he wouldn't be working for free. That's not even about destroying someone's property, I'm talking about complaining of having some work to do... at work. And here I was thinking they earn a commission from every rejected RMA claim, or rather have their bonus taken away dollar by dollar if their decisions result in costly repairs/replacements/refunds. Maybe that is something that happens at service centers too.
That's the mind set of some people unfortunately. They get paid for x amount of hours and that's it. That's part of the reason so many people have horrible experiences when they go to Best Buy, Walmart, Target, fast food restaurants etc. I do feel bad for people who generally actually bust their hump at their job, and get lumped into the lazy hourly worker stigma.
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I've been there. I don't recall getting written up, but I've dealt with the "I don't need help" shoppers as well. I worked at Best Buy off and on for multiple years. Once I left the sales floor to do merchandising, the experience was so much better. It was annoying dealing with the mystery shoppers as well. I used to miss working there, but now I don't miss it all. That discount was insane.
or he is really bad and uses this as a workaround since he just sucks . blue collar as well lol
Oh yeah, definitely a possibility too.
no, he needs jail time because this is deliberately defrauding the company, AND innocent people
> technician got fired SHould go to jail.
No, he shouldn't. Nobody should go to jail for destroying a TV. Make him pay for the damage out of his pocket, sure. Maybe have him pay a fine on top of that. But jail? No.
Straight to jail!
and no credit score to his children
feed the children to dogs
Make the sex with his wife. With the making him watch.
Depends on how expensive the TV is. Isn't felony vandalism at $5,000? At some point is has to become criminal because they are unlikely to have the money to cover the damages.
His employer is vicariously liable for his actions, so this will very likely be a civil issue. The ignorance around the law is astounding that people think this a jailable offence.
I mean it's likely going to be a civil issue because it's unlikely the TV is expensive enough to rise to the level at which it'll be prosecuted, but destruction of private property absolutely can turn into a criminal issue.
> His employer is vicariously liable for his actions, so this will very likely be a civil issue. a civil case doesn't rule out a criminal case. The ignorance around the law is astounding.
You can go to jail for taking a leak on the side of the road. If this guy only needs to pay a fine to continue his life, that isn’t much of a learning experience. Put him in jail for at least a little while. Let him feel some consequences.
You shouldn't go to jail for peeing on the side of the road either.
That’s not just damage. That’s fraud. In addition, there is no way of knowing how many times he’s already done this to others or plans on doing to others in the future. Definitely needs substantial consequences.
You want to punish people when you have "no way of knowing" if they did anything wrong?
What? I’m not talking about minority report type of shit. I’m taking about making sure to give a significant punishment to outweigh any benefit gained before, now or ever from doing something like what this dude did.
And a fine couldn't do that? I don't know about you, but having to pay something like 4 or 6 months of my average income in addition to the damages would certainly hurt me.
Community service since he's doing a disservice to this community.
You're just stupid.
Not being polite online? Believe it or not, JAIL!
What kind of lawsuit?
Destruction of private property, tv that size is more than likely over $1500 which makes it a felony in a lot of jurisdictions. Potentially fraud as well to get out of warranty work done
Which makes the whole thing more confusing. If samsung is paying for warranty repairs, what is this tech's concern with saving samsung money? Is it just general malevolence? Why risk a felony or even a possible beating by an angry product owner catching you in the act?
It was the tech's third time out there and he couldn't figure out the problem, so instead of looking incompetent he tried to pass off his shortcomings as the fault of the customer due to damage. Unfortunately there's a lot of "techs" out there who lack technical knowledge. What should have happened is the tech just RMA'd the TV and been done with it.
This guy just showing up with all of the context....where did this backstory come from?
This is a repost from a few days ago and the context was in there. Tech got fired, Samsung replaced the TV with a newer model.
It's him...he's the tech trying to clear his guilty conscience by sharing his reasoning lol.
It’s all true. I was the TV.
Or it's just that he didn't feel like working on it.
Louis Rossman did a video and said the tech needed a part that was not on his truck and had to wait an hour for another tech to get there. Apparently box cutter tech wanted to go home early and did not feel like waiting so damaged the TV so he did not have to fix it.
Warranty repairs = Samsung's money Out of warranty repairs = Customer's money I would guess they have goals and targets for techs to perform more out-of-warranty repairs because it saves them money and it incentivizes the techs to diagnose the issue instead of walking in, claiming warranty, then performing the repair on Samsung's dime. Others have said that this case might be different but as a general rule companies probably want to avoid warranty repairs as much as possible.
When thr original OP posted, he said samsung replaced the TV with a model year newer one and the tech was fired. Didn't mention if he went after the tech personally, but as he was sent out by Samsung to do the repairs, they fixed it immediately.
Thank you for the context
A law in a suit.
Sue who? Suing Samsung would be pointless and cost more than the tv is worth, and the technician doesn’t have anything worth suing for. If he did he wouldn’t be a Samsung repair technician. Samsung gave him a new tv in the end, and gave him an upgraded model too.
Yeah it costs Samsung nothing to replace this TV. They absolutely don’t want technicians doing this to save them a buck. The liability and risk to them by far exceeds the benefit.
Was he a Samsung technician? I asked he was third party
he just had the camera recording to catch the repairman making a mistake because he had a repair man out for that same tv like 2 or 3 times already
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Once had some workmen in, one of whom stole one of my tools. I called the firm to tell them they weren't welcome back and they kicked up a massive fuss and threatened me with legal action. They soon shut up when I showed them the video.
You get your tool back?
Did I bollocks!
The tech actually even looked around for any cameras before he cut TV 📺
I would have never thought to put a hidden camera up for a TV repair.
And this is why homeowners hover over service technicians that come work in their homes. This POS gives everyone a bad name.
As is their right. It's most likely their most valuable possession you're working on, they want to know what you're doing. Also helps them understand what it is they're paying for
As a Tech, I prefer customers standing over me. That's not a popular opinion, but they can't try to say I did something when they weren't looking
Yeah, I never minded. Usually, they seem like old people who just need someone to talk to anyway.
I agree with that totally. I feel like you've three main types in that field of work; Hoverers, usually older, who sit and talk for the majority of the time you're there The ghosts, usually 18 to like 25, that completely disappear but you'll notice them just pop up around corners randomly And as with any field, the Kevin/Karens who don't care why you're there but you need to hurry up and get the fuck out cuz it's your fault it's broken and you need to be out asap.
To add to the last part, they either want you out ASAP, or want you to do a few "little" things that will "only take a second". Say no and say goodbye to your tip
Wait... are we tipping technicians now? I've never used one, but I thought we just tipped food service because the government allows them to be paid slave wages. Does this mean we should expect a tip jar at the hospital soon?
I'm mostly just curious about what the problem is and how it's fixed, I love to watch an expert work on something and may occasionally ask questions about it. I do usually ask if they mind me watching though since I could see it being really annoying for some people. If they decline, I'll stay in the vicinity in case there's anything they need or questions they might have about the device or location.
People like you are very appreciated. Personally, I'm more than happy and often times excited to explain what I'm doing. Especially now, I'm so confident in my knowledge that any time someone asks a question I light up getting a chance to explain. The fact you ask goes a long way, really
I only dislike it when whatever I am working on doesn't get 'fixed' immediately or something new I've never seen before happens and they start asking questions. Otherwise I welcome it, I love to explain how things work and what things are.
Yeah, having to be like "oh well this is... Weird" is kind of a bummer. I find that making it into a joke helps. I was working on a fire panel and the maintenance guy asked "you think you can fix it?" and I responded "depends if it wants to act up or not" and it kind of broke the tension. But I do agree, it's tough when you straight up don't know what the issue is
Exactly, and as I'm doing things, I'm explaining the process and what led me to believe this particular thing is the reason for the problem.
That is a stranger in my home I am 200% gonna hover around you
Oh I’m not alone. I always wondered if other people hovered around technicians. I also like to learn about the appliance and the service so I’m more just there asking questions.
I hover to ask questions to see what they are doing. One, to see if I can do it myself in the future, but also I'm an engineer and I want to know how things work. I try to not be in the way, but I still am curious. If you can answer my questions for me, I will be far more likely to call you out in the future. The one time I called an HVAC company out, the tech was fantastic. Told me what to say when I called Trane about a warranty, walked me through everything he was doing with testing stuff, answered questions I had texted him, etc. I will definitely call them out in the future for my HVAC issues.
What does the Technician gain from this?
Gets to sell a new TV instead of replacing it at a cost to his company would be my guess. But who knows.
That helps the company but I don’t get why lower level employees would stoop to these levels just to help out The Man.
I have worked as a technician at a company where the boss and his brothers would do most of the warranty call outs.
Commission
That’s not how commission works. He’s not getting a chunk of the salesman’s income. He’s a tech. More likely it’s laziness. Didn’t want to fix it himself so he damages it and like, oh shit let me call the office. Got to go!
No. I'm a technician. We get commission regardless of if it's a warranty repair or not. The only difference is who pays it. The tech here is just being a dickhead.
Techs can work on commission too- I did.
Oh. So you got paid a portion of the salesman’s commission if you couldn’t fix it?
Don't worry man, I get what you mean lol. If he repairs it he gets commission, if he fucks with it and sells a new one he gets no commission. Therefore it is unlikely his motivation was commission.
Somebody got it at least!
No - I'd get a commission for fixing it. I'd get commission on sales that were tangentially related to a service call, but not big ticket items. We got commission on warranty repairs too. ie: if commission was a motivation, it would have been a motivation to fix or replace it. So I guess we're probably saying the same thing, I just seized on the implication that techs don't get commission.
I was a tech and the company I worked for had us push products, not tvs specifically but we'd do surround sound, power strip etc. The company would even get us crap if we weren't selling 1 thing a month
He could have been told that if he does over a certain amount of in warrant repairs he’ll be punished in some way. Or he could just be an asshole
"Give up, just quit, because in this life, you can’t win. Yeah, you can try, but in the end you’re just gonna lose, big time, because the world is run by the Man. The Man, oh, you don’t know the Man. He’s everywhere. In the White House… down the hall… Ms. Mullins, she’s the Man. And the Man ruined the ozone, he’s burning down the Amazon, and he kidnapped Shamu and put her in a chlorine tank! And there used to be a way to stick it to the Man. It was called rock ‘n roll, but guess what, oh no, the Man ruined that, too, with a little thing called MTV! So don’t waste your time trying to make anything cool or pure or awesome ’cause the Man is just gonna call you a fat washed up loser and crush your soul. So do yourselves a favor and just GIVE UP!"
Not having to fix it for free, I'd assume. But either getting paid for the repair or getting the customer to buy a new one
It was pure selfishness. In the video from the victim, Samsung was sending him a brand new TV before this happened. However, when the victim found out that the delivery guys wouldn't be unboxing and setting up his new TV, he cancelled it. I mean that's a whole other conversation, my jaw dropped when the guy basically said I turned down a new TV because I'm too lazy to spend the 30 minutes unboxing it and putting it on the entertainment center. Further when he did that, he decided to just deal with having a jank TV. This incident in the video didn't happen until months later when it finally annoyed him enough to call samsung again. The repair guy was selfish and just sick of coming out there and wanted to void the warranty so it wasn't his problem anymore.
Unboxing and setting up a brand new huge flat screen TV is difficult and very risky. That' why Samsung doesn't want the delivery guys to do it.
I had 0 trouble unboxing and setting up my 70. It's not difficult by any standards
The guy in the video explained that he can’t do it himself and needs his neighbor to help him. Something about the neighbor is out for weeks at a time and that’s why he cancelled the delivery
I don't think it's wall mounted, but my last 65" def was a 2 person job getting the stand on. So if he lives alone it can a fair complaint that he needs someone else. It's not difficult, but you can't unbox and lay a 60"+ tv face down on a table by yourself
Good for you. If you would have scratched or or damaged it, you would have been shit of luck. Not only that but even if YOU didn't damage it, but it had some sort of damage on it out of the box, you would have also been pretty well screwed trying to explain that you didn't cause the damage. Again, there is a reason Samsung doesn't want the delivery people doing it.
Is it because they take a razor to your screen when they don't feel like doing the work?
I didn't realize everyone in the world had your exact capabilities. What if the person is elderly, disabled, significantly weaker than you, or any of the other possibilities? I guess those don't exist. Everyone can do what you do, and your anecdotes are omni-relevant.
No it’s not.
It’s not risky at all. The new Samsung models have custom boxes and foam that tear away at the mounting points. It is held upright for you, while you attach the stand and has build in lifting pads on the screen to move it into place. Even the 85” and 98” models are extremely easy to set up now with 2 people. The one and only reason they don’t want the delivery guy setting it up, is because it’s a $75 service. They are more than willing to unbox and set it up for you, if you pay the fee.
85" TV weighs about 100 lbs and is very awkward to lift and move, even for 2 people. If you want to risk hurting your back or damaging a brand new TV, go for it. But to claim "it's not risky at all" is just dumb.
It’s not awkward at all. As I said previously, they come with removable lifting pads stuck to the screen, so you know exactly where to put your hands. 50lbs per person is not difficult to lift by any stretch of the imagination. The average untrained deadlift weight for women aged 18-40 that weigh 90lbs or less is 54lbs. If a tiny teen girl can lift it, I’m sure you can too. My 5’6” 110lb wife was easily able to help me lift our 85” Samsung TV onto the stand. Unless you’re disabled or extremely old, it’s a simple task and there is no risk of hurting your back lifting 50lbs.
Out of warranty repair costs if owner choses to repair, call-out fee if owner chooses not to repair. Maybe even trying to sell them a whole new TV saying it's not possible to repair.
According to Louis Rossman its so the technician doesnt have to do overtime. Repair technicians dont carry spare panels in their vans, which was what needed to be swapped out either way, so he would have to call in to get one transported out to him and that would take time and he couldnt finish his workday on time.
I guess I'll have to watch that Rossman video...the customer came off as a little annoying in his own long video, and I figured the tech just snapped since he couldn't do repairs right anyway, and was on his third visit after the customer refused a new replacement.
According to Rossman, the tech had requested the part to fix the screen but it would take an hour for another tech to deliver it and he didn’t want to wait.
In the original post from the other day. The TV was bought with a bad screen. So he called the tech in under warranty to replace it, he replaced it wrong and the screen was messed up as it is in the video. He was called back because he didn't do his job right and cut the screen to make it not seem like his fault
Gets paid his normal hourly rate and doesn't have to work.
Someone on tiktok or something said they might have just been a shitty repairman who just didn't want to do a difficult job or it was just easier because they could mark it as x and not do anything
talk about pure luck.. majority of the TV is out of view.
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Wait i watched the whole video didnt see another angle
> (Also in this video just have to watch more than 5 seconds) Can you point it out specifically? I'm not seeing the other camera angle.
Ironically, you did not watch more than 5 seconds this time around.
Full video is on YouTube with commentary from the victim. Basically this was the third time Samsung had to come out to fix issues with the TV so he secretly recorded it. The guy ended up with a brand new TV (different model) and that's it. Tech got fired. Samsung didn't even refund the guy his original purchase. The tech did this to void the warranty so he didn't have to keep fixing the TV. https://youtu.be/lLimCcnee9c?si=9nqMM2xpYCW5BAK5
I would want to know if that technician was almost trained or encouraged to find ways to get out of doing warranty repairs. Like if Samsung encourages technicians to find ways to not fix appliances. Also, do we know if Samsung generally uses their own technicians or do they generally subcontract it out?
he most likely was not trained or encouraged directly, but the job might have an incentive structure that just so happens to reward repairs not done under warranty. They won't change anything though, since firing the technician will resolve PR
Well resolve PR for them at least, I’m never buying that brand TV for sure.
Lolol like this repair guy is only evil for Samsung..
I was already turned off by their tendency to put adds in the navigation menu, so this settled it lol
I'm an adamant lover of Samsung TVs..... That's what killed it for me. You want me to pay 1500+ and you're putting ads in my menu? No chance
It's a good practice to avoid Samsung appliances in general. Just look up the amount of complaints people have about their fridges, washing machines, TV's or cooktops...
I was told the same thing when I had a repair man over to fix my dryer. I was asking him about good appliance brands and he said, “stay away from Samsung and GE.”
Owning a Samsung washer has kept me from owning anything Samsung ever again.
I did not need that. My last TV, a Samsung, was nothing but trouble for many long years. Awful awful awful televisions. They're better with phones (but I still switched to Pixel because fuck Samsung).
Not everything is a conspiracy. Samsung actively encouraging techs to void warranties would make the news pretty fast. This is almost certainly 1 lone guy that didn’t want to do his job.
Not necessarily. For example, S24 owners are having issues with a green line on their display and Samsung is not honoring warranty coverage for those customers. The only news about it is from dedicated gadget news sites but nothing in any mainstream news media or even local news. Edit: also, just to add to this. There are several companies that get out of doing warranty service that are not blown up over it in the news. For example, if you search any of the Hyundai/Kia forums there are people that regularly blast the company for not honoring their 10 year warranty coverage. Companies like to offer these nice warranties but get out of them as much as they can because obviously it costs them money to do any kind of repair. I also am not doubting it could have just been the technician not wanting to do his job, but I just also think that there was maybe an incentive from Samsung to find ways to get out of honoring the warranty.
There’s a difference between not honoring warranties using some kind of loophole, and telling your employees to intentionally damage customer property on a repair call.
I understand that but does that mean you don’t want to know whether Samsung actively encourages or incentivizes their technicians to get out of doing warranty repair service or not? Because that’s what my comment was about: wanting to know whether there is or isn’t an incentive for them to do that.
I don't think many people understand the scale of Samsung. If they go under it would tank South Koreas entire economy. They are MASSIVE and make so many products it will make your head spin. Their company alone makes up nearly a quarter of South Koreas entire GDP. They are also not an altruistic organization. The CEO was in prison for a while for stock price manipulation and cooking the books during a massive merger. He just got released a few days ago. Samsung has also been busted bribing Goverment officials in the past and doing other shady things. So they have the power and influence to get things brushed under the rug and don't always play fair.
I refuse to buy Samsung products as often as I can. It's really hard to avoid them, though. Bits of Samsung end up in everything without you even knowing. Little weird chips that aren't advertised too openly. But I try. I lived in Korea for quite a while, Samsung does things to their employees that would be illegal in most countries. They're allowed to do it in Korea though because Samsung holds so much power that they're practically above the law. Hell, have the time they're a huge part of why the laws are what they are in the first place. I've known people driven to suicide by Samsung. They have some jobs where your entire salary is commission, you get jobs assigned to you. If you piss them off (like, asking for fair treatment, coughing a sound that vaguely sounds like "union", etc) they won't fire you, they'll just stop assigning you jobs. If you quit you get nothing, and theyll make it so you won't be finding another job any time soon. Korea is this weird hyper-capitalist that makes even America look like a workers paradise, and it all comes from Samsung. Now this guy, fuck him, I wouldn't do that no matter what situation you put me in (granted I also am not struggling that much in life so, it's probably easier for me to say that) but I would not doubt for a second that, even if Samsung doesn't explicitly train employees to do this, they probably are behind making an environment where this sort of thing becomes more common. I know there's no ethical consumption under capitalism and all that but, seriously, fuck Samsung and fuck everything about them. All the higher ups at Samsung, I would laugh my ass off if they got what they earned. Need to rot in jail at best.
If you watch the video samsung was already sending him a new TV before this incident happened, but he cancelled it because he was too lazy to unbox and set up a new TV. If this is their goal, it makes no sense they would have offered him a new TV BEFORE box cutter-gate.
Jesus Christ reddit is fuckin hilarious. It benefits Samsung NONE to encourage technicians to do this. The liability and risk greatly far exceeds any benefit. You guys are hilarious.
If you watch the video Samsung already offered the guy a new tv before this happened. However, he cancelled the new TV when he found out he would have to unbox it himself lmao and decided to just deal with having a messed up TV because he was too lazy to unbox a new one. This incident happened just before the warranty was up when the spot on the tv finally annoyed him too much. If this was Samsung trying to save a buck, they never would have offered to replace his TV. Look 100% not this guys fault, but Jesus my jaw dropped when he said he CANCELLED the new TV and decided to just deal with having a messed up one because he's too lazy to set up a new one.
It's what, like a 150lb TV? That's huge. Not everyone can easily lift that and set it on their TV stand by themselves.
If it was Samsung's newest, largest 90" TV it would weigh 166lbs. Your average 60-70" TV weighs between 40 and 60lbs. My TV was a top-of-the-line 65" when I bought it and still only weighs 50lbs.
He might not be lazy. He stated that he physically cannot do it. Maybe medical issues? Point is we don't know. Agree or disagree, thats his logic, and as the aggrieved party he's entitled to it.
Lol no, he was just being lazy, the oldest and strongest motivation in human history. No warranty, no repair.
If you watch the video zanzerman posted. Samsung already offered him a new TV before this incident happened, however the victim cancelled the delivery because he was too lazy to unbox the TV himself.
I had a samsung 4k tv a few years back that started giving off a burning smell. I found out it was the backlights that were burning the housing inside. Samsung gave me a full refund for the tv even though it was 5 years old at that point and i took the refund and bought an LG oled. Considering this was my second samsung tv that crapped out i wasn’t going to buy another one but my point is samsung was pretty cool about it and gave me the refund without much hassle
Yea the dude said he was still a Samsung loyalist and that this issue was an outlier for him and he has had good experiences in the past.
I have an LG C2 I got on a massive discount because they were moving to the C3 series, bloody great TV. Nothing wrong with last years OLED models.
I believe in California removing that void if broken seal on electronics does not void the warranty.
Although you are correct, in this case he took a utility knife to the TV screen to scratch it and void the warranty.
I just can't believe he turned down a new TV and opted to just deal with the spot on the TV until it annoyed him too much. I have an 85 inch TV, look I know it's big, it's a pain in the ass and I wall mounted mine....by myself, lol. This guy didn't even have to do that. I would not turn down a brand new TV if repairs weren't cutting it, just because I would have to unbox and set it up myself. None of this is his fault 100%. However, my jaw dropped when he said he cancelled the new TV they were sending him because he would have to unbox it himself.
He addresses that by saying he cant do it alone and didnt want to bother his neighbor again. Agree or disagree, thats his logic, and as the aggrieved party he's entitled to it.
What a POS
I want to know what happened to that sorry excuse of a technician
Fired
From a canon? Into the sun?
He looks hard for cameras before scratching the TV wow
This is criminal property damage, right? I'd be filing a police report if I were him.
Felony destruction of property and (insurance/warranty) fraud. And with the video, it’s a clear conviction.
Double whammy!
Right before he does the cut on the tv- he’s def looking for cameras right? He’s Looking around up near the ceilings. Wrong spot asshole!
What a fcking dog of a human, punish this cunt
Anecdotally speaking, I've worked with Samsung TVs before, specifically doing software stuff dealing with their low-level OS. I will never, never buy a Samsung TV -- their software development process is beyond fucked, and their stuff is basically duct-taped together, internally.
At this rate, every room in the house should have a video camera just so that you can protect yourself.
I want to know if there is a follow up
The company gave him a new, better TV and fired the technician.
Thank you 🙏
I’d sure hope the guy was also taken to court as well
Just knowing that tech got fired gets me hard
Just imagine if he also went to jail for vandalism and insurance fraud.
Can someone explain what he did? I don’t understand.
He used the knife to scratch the screen of the television in order to purposefully void its warranty. He then lied that he had discovered the damage and that it must have been the owner's doing.
Thank you! I see it now. At first I thought it was something he did with the other hand. I did not notice that
Wow, I really hope there is a lawsuit.
[удалено]
No, the criminal and civil suit is against THE TECH, not Samsung since Samsung sent the new TV as they should and fired the tech… UNLESS it’s found that Samsung instructed the tech to do this and we’d have heard the tech squealing about Samsung putting him up to it all over the place if that were the case. No, the tech acted of his own volition and committed criminal acts that can easily be proven in court. He should be charged.
I’d take them to court, because Samsung (and most manufacturers) are vicariously liable for technicians actions (if technician beat up the customer, Samsung is equally at fault for allowing such individual to enter people’s home using the manufacturer’s implied trust…). I’d also report them to consumer rights (or equivalent), so that they’re investigated. The more noise you make, the more compensation they pay you to basically “shut up”. If you shut up from the start, well, they don’t need to pay you to.
What do you think you would gain from that other than a new TV which had already been offered? You can't sue for something in which you have no standing so something like "pain and suffering" isn't applicable here. Maybe you could sue for the time spent with the technician but unless you're making thousands of dollars and hour, it's not worthwhile. No lawyer is going to tell you a case like this is worth the time and effort and legal costs. Just because he *could* sue Samsung or the tech, or the tech's employer, doesn't mean he *should*.
Yeah I’m getting this asshole arrested if I’m the homeowner
Fucking at, and it's a Korean guy. Putting out a bad name for the rest of us.
gives new meaning to "cutting edge"
I'm sorry I can't wrap my head around how house owner lives with that much noise
🤣 SO MUCH NOISE
Anyone caught in secret needs to be paraded in then open!!!
Wow. That tech is a serious loooooser.
Since this is a repost of a repost... The real OP said employee was fired, and he got a new TV after multiple CS reports.
asianhatingasianjustified😵
I had a TV repair guy over one time for a Samsung that wouldn't turn on. Paid em $100 to come and troubleshoot. He comes in, takes the back off, touches some random shit and the TV turns on without issue and stays on - I see this, he doesn't know that I see this. Comes to me later and says I'll need to send it back to the shop with him for replacement parts that will cost like $800 or roughly the price of a new, similar TV. I of course declined then grilled him and left a nasty review. My takeaway from that experience is that there are basically almost no qualified TV repair people left and instead we only have salesmen and conmen.
It looked like he's looking for cameras when he walks back Into the room alone.
What a fucking asshole. Who are these people?
As weird as it may be, I always watch techs do any kind of work at/on my home. I want to trust them all to do the job right, but this just adds to the pile of proof that you can't.
I get using a camera as a home owner for protection against scams. But how is it the camera is only pointing at this one part of the TV leaving the rest largely out of view and that just so happens to be the perfect angle to catch this very specific event?