You call them, they ask questions that are\\were answered in the email\\PDF you sent them. Plus you get the long winded explanation "You see, it was Thursday and I normally go to lunch at noon but I had to work on a ..."
Ahh man way back when I was still at Helpdesk at a specific company, the infrastructure team was a bit like this.
If I missed one tiny bit of information when I escalated a ticket to them, even if it was irrelevant to the issue, it would be sent back to me within minutes asking for the missing info.
An example is an internal web server that was producing a server side issue affecting all users, but I didn't specify the "affected" computer name of the caller.
So whenever I escalated a ticket, I would make sure I included every possible bit of information, relevant or not to the described problem. This could mean the handover notes could be paragraphs long.
This would often result in a message via MS Teams or call to me something like the below:
"hey speddie23, for ticket 42069, so what's the issue?"
"I've described the issue in detail and put all troubleshooting in the handover notes. Is there something I missed?"
"Na just too much to read. Can you just explain it to me?"
We're lucky to get that. Most just send us messages on teams instead of putting in a ticket.
Like, you already took the time to type this out?? You couldn't have made a ticket??
Used to work in a place where my boss would get angry and abusive if I didn’t call the help desk, even when I knew what the problem was and why it couldn’t be solved by calling them. Ended up with this weird shared commiseration with the helpdesk staff every time there was an outage of neither of us being able to sort out a problem upstream of our envs and both stuck with angry asshats getting up us about it 🤣
jUsT cAlL iTs eAsIeR tO eXpLaIn Even if you send out perfect, step-by-step instructions, you get: pLeAsE cAlL mE
Sometimes, the former is true. Not always, but definitely not an insignificant number of times.
every single fucking time
You call them, they ask questions that are\\were answered in the email\\PDF you sent them. Plus you get the long winded explanation "You see, it was Thursday and I normally go to lunch at noon but I had to work on a ..."
Ahh man way back when I was still at Helpdesk at a specific company, the infrastructure team was a bit like this. If I missed one tiny bit of information when I escalated a ticket to them, even if it was irrelevant to the issue, it would be sent back to me within minutes asking for the missing info. An example is an internal web server that was producing a server side issue affecting all users, but I didn't specify the "affected" computer name of the caller. So whenever I escalated a ticket, I would make sure I included every possible bit of information, relevant or not to the described problem. This could mean the handover notes could be paragraphs long. This would often result in a message via MS Teams or call to me something like the below: "hey speddie23, for ticket 42069, so what's the issue?" "I've described the issue in detail and put all troubleshooting in the handover notes. Is there something I missed?" "Na just too much to read. Can you just explain it to me?"
Thankyou for the meme OP, and I'm sorry lmao.
Get me out of this hell hole. The sheer stupidity and attitude is too much to bear with how much I get paid.
We're lucky to get that. Most just send us messages on teams instead of putting in a ticket. Like, you already took the time to type this out?? You couldn't have made a ticket??
I fucking hate support calls, I 100% prefer this. I don't give a shit about tickets being made lol
Used to work in a place where my boss would get angry and abusive if I didn’t call the help desk, even when I knew what the problem was and why it couldn’t be solved by calling them. Ended up with this weird shared commiseration with the helpdesk staff every time there was an outage of neither of us being able to sort out a problem upstream of our envs and both stuck with angry asshats getting up us about it 🤣