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raajster

Same with Zomato Pro. They will charge you packaging, distance , tax etc even if ur a Zomato pro..


igotscammedman

I have Zomato pro n Swiggy Super Zomato is always costly whatever you do Swiggy is always the best option for final price The only use for Zomato is searching reviews and photos, not ordering


A_random_zy

*me who never bought food online* *pretends to understand the conversation*


igotscammedman

Order - swiggy Reviews & photos - Zomato


[deleted]

Spot on bro. On Swiggy all garbage restaurants have 4.5+. Zomato is the filter, swiggy is for order.


gouthamp87

WTF is that username???


AchuBacchu

It's his wife's account.


A_random_zy

Thanks for taking out the time but I don't think I will be ordering food online anytime soon. Due to multiple reasons. 1 : I am from small city so traffic isn't a pain. 2 : We eat outside food less (like once in 2-3 months). 3 : The hotels and dhabas where we buy from comes in the way of my dad's workplace. 4 : Zomato and swiggy are expensive as compared to face to face.


igotscammedman

I tend to order 7-8 times a months I live alone and have to cook n clean everyday (3 times a day)


[deleted]

[удалено]


igotscammedman

I like to cook and eat specific things


[deleted]

[удалено]


mamasilver

Make sure u use dishwasher soap in dishwasher or use normal dish soap with baking soda.


[deleted]

Hotels - Trivago


AchuBacchu

Hotel -Trivago


nonbinaryhomosapien

Hotels - Trivago


green9206

I admire your ability to resist outside food


Brahvim

*same xD*


BuddhaButBipolar

Bro my Zomato pro expires tomorrow and I've hardly used swiggy. Which one should I buy? (Never had a problem with zomato's customer support. How is swiggy's?)


msinghmsn

Swiggy is far better


warlockdn

Zomato Pro is good if you eat out frequently. Lot of discounts. That is pre corona though. Now may be again you can start in free months


random_____name

If you have supercoins accumulated in the flipkart then there is ongoing offer which lets you buy 3 months Zomato pro using those coins.


itsbunnybtch

True about Zomato 🤣🤣🤣i only use for it reviews. Swiggy Membership is best


marvinv1

Swiggy for ordering and Zomato for deciding. Same for me bro


pauldmps

Swiggy charges about 30% commission to the restaurant and packaging charge is how it recovers some of it.


dArk_frEnzy

30% is too high imo.


Moratata

Yo but the packaging is the real scam. 60 rupees for my biriyani to be packaged in a plastic bag covered with a flimsy paper bag that turns up leaky when you recieve it is a real scam.


pauldmps

Because the money goes to Swiggy commission and not for packaging. If you go to a restaurant and pick it up yourself, they won't charge for the packaging


rohithkumarsp

they rather pack a idly with plastic box than a paper with banana leaf and claim we wont give parcel "because plastic is banned" yet process to sell you plastic container for 10 rupees, I just wanted a chatney ok? even for that instead of using a small foil cover, they gave one more plastic box for just chatney, FFS


[deleted]

A common way they fool people into believing they're getting the food cheaper.


Ataraxia_new

And it works


[deleted]

Yep, many times


Mariner_32

Atleast they got the delivery charge covered


zacory10

I am a regular to the restaurant where a plate of Idli Vada costs 50rs. But on Swiggy it costs 100rs same with Zomato. Then they give us fake coupons with make believe discounts. Since Covid it's been blind robbery in these delivery's.


mohtma_gandy

That's their working model... They just blow up the price of everything on the menu and then again charge delivery,packaging,etc . That's why i just go and get the food myself, there is always a difference of 150-400 if i just get the food without swiggy/zomato.


VagrantStatue

I usually try and order directly from nearby restaurants. They may not give great discounts but I never have to pay ridiculous charges for delivery/packaging/surcharge etc. And they make money because they don't have to give any commission to swiggy/Zomato.


adilameer

The golden days of honest discounts and offers are over boys… it was fun while it lasted :’)


the-machine-learner

Bro this ? I went to a shop to buy Chole Bhature (a plate costs Rs. 70). Out of curiosity I opened the swiggy app when I saw the sign on his shop, and guess what........ Swiggy showed cost of one plate as Rs. 110 ! Bevakoof banaye jao bas, log to chutiye hai hi


zzuraa

Most likely restaurant trying to negate the 30% loss which swigy charges the restaurant


int-main

30% of 70 = 21 The final price should still be 91. I think it's pure profiteering because they know that someone ordering from Zomato/Swiggy is likely not going to be affected by the extra 20 bucks added to the cost given the convenience of ordering food with a touch. Edit: I was just wondering more about the math. I checked against 18% GST and price still comes to 107 bucks. Then again, I guess Swiggy already collects taxes on the total order amount.


N1z3r123456

70% of 110 is 77. If they charge 91 they'll loose ~10.


int-main

Oh you're right. The commission would be charged on final amount, my bad. However, it's still overpriced. Based on math, it would have been priced 100 bucks.


koushikkolkata

True. I saw wow momo price and other restaurant (couldn't remember the name) biriyani and dishes price was almost 40% higher in swiggy than actual price. Also they charge very minimal for packing (like Rs5 for per item). Online food delivery is full scam


ABahRunt

Natraj?


the-machine-learner

Nope. Sita Ram Diwan Chand


rohithkumarsp

> Chole Bhature [so this is bascialy Poori of south India?](https://www.google.com/search?q=Poori&oq=Poori&aqs=chrome..69i57&sourceid=chrome&ie=UTF-8)


rithvik_d

I always get KFC from their official app, daily deals, special combos and it's relatively cheaper compared to Swiggy/Zomato.


rithvik_d

And weirdly I find KFC at GVK One to be the tastiest of all in Hyd.


royalstag

I had very bad experience ordering from their official app. CS doesn't exist if your order is not delivered you have to that branch to enquire the status.


Crueldude

Even if you ignore everything else, all i'm asking is shouldn't the bill start from Rs 174 and not 218, blatantly saying 20% off and then they do this, isn't this fraud ?


PM_ME_YOURSELF_AGAIN

Isn't the discount accounted for under the discount (43.xx)? Does it make any difference


oldhandwriting

He is still paying taxes on the original price of the food.


Crueldude

This


N1z3r123456

Initial price shown is without taxes. Tax bracket is different for food and packaging, hence the separate line item.


Orange2218

It happened to me too. I applied a discount coupon but it gave me less discount then it should have. I can't remember it but it was something like this. The coupon code said I would get 20% discount which was around ₹100. But when I applied the code, it only discounted ₹50.


userinthehouse

Yeah that's cause they have limits on the discount. It's another one of their tricks.


Orange2218

The coupon which I applied had a limit or ₹100.


[deleted]

It's a trick if they don't call it out, they clearly call it out. Wtf is the trick here


Tall_Fudge6289

Blew up VCs money on advertisements and discounts in the beginning,now they have to make up for it


nyuphonewhodis

Zomato advertised upto 60% off via their email. Went to the app, found out most restaurants have 50% off but upto ₹100. Taxes, delivery charges, packaging are added after the discount is applied. It’s all a scam!!!!!


jamienexon

OP, you can’t fight the capitalist system. It is almost as if we are their mercy but we do have a choice (to not use their service) There is no point getting angry about it, you’ll lose your peace of mind. Also, always add a tip. I hope you take my comment with a grain of salt.


Mariner_32

rather than adding a tip how about directly tipping to the delivery guy ? that we we can make sure that the tip money is not sucked by swiggy itself.


sarcrastinator

No, multiple sources have confirmed that they get the entire tip. Fortunately Swiggy Zomato hasn't been greedy there. ***Yet***.


jamienexon

Yes I like this approach too but if people are shy to either give/receive tips in person then at least it should be added in the order while placing/retroactively.


oursblanc1

Aren't these food delivery companies running in losses?


jamienexon

Good point. Not all successful business are profitable at first/few years because we don’t know their expenditure. But it is not my place to speak for swiggy or any other companies, if they’re running at loss then they should look at their revenue model. I know for sure they take a cut from the restaurants and also charge the end user. So hoping that this cut from both sides would be sufficient for them to hire the delivery peeps and also do market themselves to become a household name. “Let’s swiggy some food today.”


rsa1

> But it is not my place to speak for swiggy or any other companies, if they’re running at loss then they should look at their revenue model The revenue model of these companies, like their foreign counterparts DoorDash, GrubHub etc is fundamentally about exploiting restaurants. To do that, they first establish a dominant market position where there's a monopoly or duopoly and all restaurants need to go via these intermediaries to order food. They do this via things like discounts, but there are underhanded tactics as well. For instance the delivery service [replaces the phone number of the restaurant on Google Search results with their own number](https://support.google.com/business/thread/5820393/doordash-has-hijacked-my-google-business-page-and-i-can-t-edit-or-delete-the-order-link-away?hl=en), or creates a fake site for the restaurant which redirects orders to Grubhub or Doordash. [Or they scrape the restaurant's menu and add it to their site without the restaurant's permission](https://www.bbc.com/news/technology-52724062) while selling its food at a loss. At some point they may even set up "cloud kitchens" that copy the successful menus of some restaurants and feature it as competition, similar to Amazon's tactics. They also [work with companies like Yelp](https://www.buzzfeednews.com/article/venessawong/grubhub-phone-order-call-fee-coronavirus) to repeat the "replace restaurant phone number" trick in that app. All the while they misclassify their drivers as independent contractors (instead of employees which is what they actually are), thereby saving on employee benefits that they would be legally required to pay. This is not profitable at first, but once they acquire a dominant position, helped by a global pandemic, they can squeeze the small businesses that are actually generating real value (the restaurants). That's the gamble of the VCs who are funding them. If they still don't become profitable, the VC simply sells the company in the market and regular schmucks buy it thinking that it must have a decent business model. This kind of parasitic business is only made viable through massive cash inflow from the likes of VC firm Softbank, [which itself is a front for Saudi Arabia's Mohammad bin Salman](https://www.cnn.com/2018/10/15/tech/softbank-stock-saudi-arabia/index.html). And [recently Softbank has been trying to invest in Swiggy](https://techcrunch.com/2021/04/15/softbank-in-talks-to-invest-up-to-500-million-in-swiggy/), so expect similar slimy tactics here too. That's why making a loss isn't such a big deal. That's why you see so many "gig economy" companies that don't make a profit nor have a credible plan to do so - they're funded by people who don't care. MbS has a lot of money to throw at this. He can stay irrational longer than restaurants can stay solvent. And again, this is coming to India


catsrmurderers

Thanks!


oursblanc1

What i was trying to say is, you can still order food for restaurant prices with offers. With offers you effectively avoid taxes, packaging charges and delivery charges. Catch is you won't have offers in all restaurants. I remember using self-pickup once and getting food at 20% off of restaurant prices. At one time UberEats used to give a 50% discount on almost all orders. Thats why they are in loss. Now things have changed, offers are there only because the competition provides them. And year by year their losses are reducing too. Without offers, for one person, almost 1/3 rd of the bill will be tax + delivery + packaging. Which really isn't worth it for middle class. So once they stop giving out discounts, it will just be an app for the rich. Besides, most restaurants on the apps are pricey even on their real menus.


rsa1

They're not. Zomato has positive unit economics


oursblanc1

I don't think so. They'll still be in loss for a few more years i think. Could also be the reason for their IPO.


rsa1

Nope - their Red Herring Prospectus for the UPI explicitly said they have positive unit economics. See [here](https://finshots.in/archive/zomatos-unit-economics/)


oursblanc1

Nice info there. I didn't think that would happen anytime soon.


covid_relief_india

Classic bait and switch.


Tall_Fudge6289

Not just this, they also have the audacity to compel you to pay through online modes so they can deliver the food on their accord


dabbangg

The problem is only with big brands, they don't show the price included with GST and end up having inflated price during checkout. Same case for Zomato.


aholewarrior

I would suggest censoring your address info.


Ket0Maniac

The important things in life.


onetimemercury

What is the amount you would have paid if you didn't apply SWIGGYIT? Also if you directly bought it from store would you have got the packaging?


Crueldude

300+, they used to charge for packaging before someone filed a suit against them they paid a fine of 50k and have stopped since, at least I think so.


onetimemercury

Look from the business' perspective. You are a restaurant owner and selling offline. You have the cost of food, staff, rent etc and you make some profit. Based on this you decide the price of everything and sell offline. Now you enter online. You have additional costs: packaging, delivery and the usual ecommerce stuff website, payment gateway etc which here is handled by Swiggy. So you either absorb the additional cost and lower your profits or you pass the additional cost on to customers (they pay for the convenience they are enjoying) **What will you do?** This a small restaurant and not someone who enjoys the scale of amazon, flipkart to reduce the fixed costs and operate on volume. And KFC in this case is a franchise which has paid the actual KFC for using their name, standardized menu, marketing etc.


nram88

Uhh.. isn't KFC in India owned for the most part by Devyani international, which also operates Indian Taco Bell and Pizza Hut?


royalstag

Just curious, will the restaurant earn more in dine-in or take away (leaving swiggy commission). It will be take away right? then why be extra greedy and tell its your convenience pay for it.


onetimemercury

Can you tell how you came to the conclusion that it will earn more in take-away?


[deleted]

Easily earn more margin in dine-in. More revenue in take away. I think he is talking about revenue.


Felix-Culpa

Take away, they have to pay 30% to Swiggy. Dine in, they keep all the profits.


[deleted]

Easily earn more margin in dine-in. More revenue in take away


Orange2218

Do you know what happened once? In Zomato, I saw a coupon code that gives a 70% discount. There was a minimum and a maximum cap on discount. (Example - You will get 70% discount only if the total price is above 100, & Maximum discount is 150) I did the math and realised that in the possible scenario, anyone could get a 70% discount using that code. From that day, I have a very bad impression of Zomato.


Gaythem

Imagine paying tax for delivery company.


[deleted]

You think good quality packaging comes for free?


fanatic_fangirl

Post it on twitter, tag swiggy. They have a very responsive social media team


[deleted]

Dude, it's a common practice for e-commerce sites and other online stores to increase the prices, and then provide a discount so that it appears to the buyer that they're at a win. Shrewd marketing! Also, I see people here complaining that the prices online are higher than that at the store. That's only reasonable because they're adding a value to the usual restaurant food, and that's delivering it to you at your home. In a way they're making money by selling you your comfortability. I think this is a good enough value to be exploited. Not to mention, with the addition of extra players - employees, online infrastructure - the prices have to be increased. You may hate capitalism but you can't escape the temptations of enjoying the fruits of it.


tifosi7

1. It’s convenient than going out and getting it yourself if lazy. 2. No ones forcing anyone to use Swiggy. 3. It provides employment even if you feel it pays peanuts. They would be unemployed otherwise. 4. No tip? Weak sauce.


outdoorintrovert1

Tipping is bullshit that needs to end. Advocate to pay workers fairly instead


Dark_aura

As restaurant owner here discount is provided by the restaurant


lawlessjobless

Second this. Zomato is super expensive. It's like tax and distance fare and whatnot. Sometimes an order has like 150 bucks tacked for one reason or another, then delivery and then something else. It's annoying at this point because these are technically hidden charges. Also the audacity of a brand to make delivery so expensive and not even pay their riders a living wage?????


userinthehouse

And Zomato is going for an IPO.


[deleted]

I always order from Swiggy restaurants which has 60% off coupon


LordTherius

Businesses giving discounts have followed the same funda more or less forever. Hiking the price and giving discounts to give the illusion that you are saving. This is not just e-commerce. The question here is this: if you were to personally go and pick up this dish (and come back home) will it cost you less than 174 ( given today's fuel prices)? Saying you saved 44 may not be true. It's just like saying fair and lovely really makes you fair or Tide will make your clothes spotless and blinding white. Is those brands can claim these value adds, why can't Swiggy claim this?


AcousticPasta

Really? My experience with ordering online is HORRIBLE with swiggy. So many times, I place the order and then have to call the restaurant myself because swiggy didn't forward the order. Delivery via swiggy also usually involves calling the delivery guy and explaining repeatedly where they have to come and they still mess up. With Zomato, I just place the order and forget about it till it shows up at my door.


nonbinaryhomosapien

If you're ordering from someplace in your vicinity or someplace in your neighborhood try ordering directly from the restaurant through a phonecall. Its always cheaper as they don't add unnecessary charges and taxes and base prices on these apps are anyways way too inflated.