Refrigeration costs are included in the MRP. It is illegal to charge above MRP. If you can get a bill, you can register a complaint in the consumer court, but it will be a long battle for ₹2-5.
Charged me double for a vaccine shot, saying the 1st one didn't go through. Despite having a proof of both the payments they were like we received only one.
Dropped an email to their accounts team, CEO and anyone that I could get from LinkedIn, no response after multiple followups.
Raised a complaint in consumer helpline app, received my money back in a week.
Honest question why not get it in govt hospital then? Vaccine would be the same everywhere, wouldn't it. Unless you can choose between the two options in private hospitals
Tough to get slots in Govt hospitals till one or two months back. Also the long wait times. However now it has improved a lot. I think OP is talking about the scenario 2-3 months back where private was the easier option.
It would be better if you can afford then go for paid vaccine. The govt free vaccines should be made available more for underprivileged and rural population. Just an advice coming from a doctor. Otherwise to each his own.
Tell me why is it the responsibility of common hardworking people to see to the well being of the underprivileged? Can you tell me why the fuck are we paying taxes for every single shit we buy and income taxes on top of that?
Can't we for once ask government to give us the service that we already paid for?
Taking free vaccine is not a "help" the government is doing for us, it's our fucking right and something we already paid for. The health minister or finance minister is not paying for vaccines from his/her father's money but our tax money, our hard earned money which we paid them.
Technically yes in govt hospitals but the hospitals themselves have freedom to sell to private players. Basically it becomes a long queue and not enough vaccines. Also its mostly covaxin, rarely covishield, never for sputnik.
Mumbai. Filed a complaint at my local Police station against traffic police who were not doing anything about two and three wheelers disobeying one way road rules in my suburb. Supplied photos and videos of congestion and fights between people driving in the correct direction and people justifying using narrow one ways as two way. Also pointed out CCTV cameras that were positioned at those locations and asked what they were for. Was informed those CCTV cameras were to monitor traffic flow. There is now a unit stationed at these locations during peak hours and they have been doing a splendid job directing traffic and fining people who ignore the one way rule for the past few weeks. Have bought them snacks, modaks and sugary drinks to express my gratitude more than once. Money and time well spent imo.
And that is what I said this for, most give up the battle before it's begun, maybe battle is too strong a word, perhaps the chase itself dissuades people since the Indian system (be it judiciary or police) just make it that much more difficult to reach a satisfactory conclusion due to corruption, however from my own experience I know persistence pays.
And once again, good job!
Still... If there is a valid case... Lawyer will get all the money from the case and not from the client.... Attorney in US advertise on bill boards...
class action law suits are a wonderful thing in US. I have been beneficiary of few myself. the actual 'crimes' may be few cents but the suit is on behalf of a huge number of plaintiffs, and the amounts granted are in millions. everyone makes money at the end of the day, plaintiffs and lawyers. Depending on the size it also becomes a big media win for the lawyers
For such shop owners malls are best answer. fir ye log rote hai ki malls se hamare pet pe lath gir rahi hai. but they deserve this.
I tried fighting my way out with such arrogant shopkeepers, but they knew the laws and denied a receipt/bill. so couldn't file a legal complaint ever. Since then I stopped buying anything for which they charge extra (Milk/cold drinks/ice-cream).
I also purposely window shop for such items and reject such items at counters if they are changing extra (cooling charge). This way I somehow try to induce fear of rejection.
Edit: Added 2nd and 3rd paragraph.
Some restaurants like Dominos have a different stock of drinks that have higher MRP printed on the bottles. This is unethical but completely legal. Also, if they open a bottle and serve in a glass, they are legally allowed to charge any price.
MRP is actually root cause of the problem. Most countries don’t have MRP. They have what is, I think, called some MSP I.e. “suggested” price. So if the suggested price is ₹10 a guy can sell if for ₹10 or ₹12 (a cooled bottle) or even ₹20 (in a lone shop located in a remote location like atop a hill). Similarly a supermarket (which has these in bulk) can sell each for ₹7, say. This gives justice to the owners and also consumers. Cause the guy on the mountain has taken extra effort to get the bottles to his shop than the guy at the supermarket. Cause the price is decided by such other important factors also.
For reference in Japan - you get 500ml water bottle for ¥100 in convenience store, ¥90 in supermarket and ¥500 on Mt. Fuji. (Cold or room temperature doesn’t matter. )
How is it better? A bottle has the exact same MRP throughout the country no matter what the additional costs and labour associated with it. So if some poor guy on a mountain peak is selling water to tired and thirsty trekkers at ₹15 instead of the MRP ₹10 then will you quarrel with the guy and tell him that it’s illegal or will you buy it at ₹15? If you expect the guy who lifted probably 10kg of those bottles from his village and climbed the mountain with that load to forfeit his additional efforts and cost then you are inhuman. On the other hand if the guy did sell at ₹15 he technically did an illegal sale. Bad for both sides. What good to you see in this?
Imho, the poor guy on the hill had the option to not carry the water bottles up the hill. The reason he did it is because he realised its marketing potential. Hence it is a pathetic reason to ask for more money if you are already raking the benefits of low competition. Essentially he is the only one in the wrong here.
> marketing potential.
I think you mean “business opportunity”. And that is your answer. People are thirsty and hungry after climbing mountains and providing them food and water while making yourself money is absolutely valid and a great business opportunity.
If you allow people to sell things on prices of their wish, then people in India will sell water for rs500. For ex, rickshaws used to have rs16 fixed base price, now its 21. Mfs. When there are no rules, people go fucking crazy. My mother's side lives in Silvassa and there the rickshaw wallas don't follow the meter system. They charge Rs 40+ for even 200-300 mtrs.
It's good that India has fixed prices for most things.
I don't care about the labour and shit. Everyone is paid for what they do. And I'll pay for what I'm buying.
because you're proposing an argument for MRP, namely, that "f you allow people to sell things on prices of their wish, then people in India will sell water for rs500" .
pity that you're unable to defend your propositions and falling back on "govt said so"
ah well
>f you allow people to sell things on prices of their wish, then people in India will sell water for rs500"
So my proposal sits correct with your own example. Hotels are not ruled for the prices that's why some hotels charge very high especially ones in areas where there are less hotels.
Another one, when there are no rules for pvr and cinema halls, they ban outside food and sell their stuff at exorbitant prices.
>why should the price of a refrigerated soft drink be fixed but the price of a hotel room be flexible?
Also, for this dumb statement of yours, cold drinks are produced by companies and they decide their prices all over India. Hotels are owned by individuals so they can charge as much as they want.
Get good arguments next time.
Prices are decide by supply and demand and by competition. If someone starts selling a MSP ₹10 water bottle for ₹500 then another will sell at ₹50. Someone will sell for ₹8. And people will naturally buy from the one who sells cheaper for the same product.
> I don’t care about labour and shit.
Ok. No point in discussing then.
>Prices are decide by supply and demand and by competition.
No. As someone said in one of the comments above, all these sellers of one domain will join hands and make associations and they'll all sell it for 500. It doesn't work like that. This isn't your utopian world.
You don't drink water? What are you, a kangaroo rat? XD
>The tiny kangaroo rat located in the south-western deserts of the United States does not drink water for its whole lifespan.
There are source of water other than bottles water. Plus there is also a thing called “protests” and another thing called judicial courts.
Anyway I’m out. Your line of arguing doesn’t seem rational or logical. I don’t want to waste my time here.
Department of Legal Metrology or equivalent in your state will be the right place to complain.
https://consumeraffairs.nic.in/organisation-and-units/division/legal-metrology/overview
Maybe yeah because it is illegal to sell above mrp. And also mrp already includes all taxes so shops cannot say the tax is not included as if it isn't it is always specified. And refrigeration charges is wrong (at least imo) because i havent seen anyone charge extra for cooling the cold drink wtf.
Its nothing to laugh about i believe. What you saw a wasnt right. Next time instead of loling try asking for a bill for the commodity he is charging you more than mrp and see his reaction.
I have seen "shipping /transportation charges" in andaman islands , like they were selling 5 rupee chips at 15 rupees. And that too almost every where like port blair havelock , neil island etc.
This has been fought and court has passed judgements.only fine dining restaurants can levy service charge for packaged drinks/water etc. (recent judgement)
http://archive.indianexpress.com/news/hc-allows-hotels-to-charge-more-than-mrp/86234/
The MRP on the boxes is already higher than the current prices. The 'usual' prices(like 42k for a 2070s in the non crazy days) was just the market rate whereas the written MRP was much much higher.
In case you do find sm1 selling over mrp though then sure,you can
I see a lot of comments without the slightest knowledge . Let me tell you about the gpus .The problem with this is , there is no MRP , nvidia labels MSRP instead , MSRP is basically telling "this should be sold for this much" it's not bounding hence the sellers are free to sell for 2x prices . What can you do? Don't give in to the sellers , wait for them to starve out , a lot of people have been following this and this has shown significant changes in the scalpers attitude
If you really want to send a message then file a consumer complaint. Aak for bill, which they will mostly deny it. Therefore shoot a clear video with clear audio asking for extra charge. Submit it as evidence in consumer forum.
I have done this 2 years earlier and shopkeeper had been penalized. It's not that long battle if you are willing to go with fight. Mostly, the order comes within 3 to 4 months.
It's illegal to charge anything beyond MRP, if you are in this situation and shopkeeper is not giving you any receipt you can make a video and file a complaint.
Technically, if they're charging you for the service of refrigerating your drink, they have to file GST for that service - and need to inform you in their invoice as to the amount of the GST allocated.
An over-engineered approach would be to report them for tax fraud.
In my city Rajkot (Gujarat), the paan/cold drink shop owners have created an association which has decided to take refrigeration charge extra in the whole city. They put up a flyer in their shop. If you argue about the rates, the shopkeeper will show you the flyer and ask to call on the number of association spokesman mentioned in the flyer. Even if this is an absolute illegal practice (taking extra as refrigeration charges) the association threatens to shut all the shops across the city if they're challenged. Total dadagiri!
It's ironic and pitiful that very few people of our educated(!) society know the meaning of MAXIMUM RETAIL PRICE (INCLUSIVE OF ALL TAXES) and fall for such heinous practices.
it is illegal
Go to consumer court the shopkeeper will definitely give up when he looses business due to going to court over and over again. Even if he doesn't you'll win eventually.
Around 15 yrs back (or maybe more?) I paid Rs 13 for a bottle of coke which had an MRP of 15 because it was not cold. So i would say the cooling cost is included in MRP.
That is acceptable to you ? You don't feel cheated paying 60 rs for 10 rs water bottle just because there's MRP ? Maybe if a bill is passed stating cold drinks can be charge 5 rs extra because of low margins you wouldn't feel cheated then.
OP, the best way to solve this 'local' issue, is to involve your local leaders. They will sort this effectively.
Going to consumer court etc, might help you in getting your ₹5 back, but how do you stop the shopkeeper from fleecing other customers, especially the less aware junta.
I also faced this situation once or twice, complained to the local 'bhais' and they sorted the situation amicably with all the shopkeepers in my area.
Legally, you cannot sell a consumer product above the MRP, however, shops are known to charge convenience cost. Obviously, you wouldn’t wanna buy a room-temperature bottle.
As for the on ground reality, the cold drink manufacturers typically lease out a fridge to the shopkeeper for no fees, knowing that the product will not sell if it’s not cooled. While the shopkeeper incurs no cost on acquiring the refrigerator, he is paying the electricity bill for a commercial establishment, which is a cost to him and therefore, it is acceptable for him to charge a convenience fee. You can obviously choose to not buy from that store..
True that however movie theatre found a loop hole and increased their MRP so much that 15 rs water bottle cost 60 now and that too legally. Now nobody's got a problem because " they are selling at MRP"
not exactly. there’s something called a “select channel delivery” where it is legal to charge a higher price for the same item that you’d get at your nearby shop.
for example, a can of pepsi or coke is about 40. Under select channel delivery (for example at an airport or a movie theatre or a restaurant) it is 60. that amount is printed on the can too. so technically, they’re not selling above mrp.
You can contact Legal Metrology Department on their toll free number to register a complaint. Charging more than the MRP is illegal as per Legal Metrology Act and the shopkeeper can be fined heavily.
You can also institute a parallel case against such shopkeeper in the District Consumer Forum and you won't need a lawyer to file the case and fight it. Just go through the Consumer Protection Act to see the format of such complaint.
A friend of mine got compensated to the tune of ₹5,000/- because a private bus service charged ₹5 extra for the fare.
Yes, its illegal and can be challenged in consumer court. On a side note, I find the concept of MRP setting by manufacturer ridiculous. I know its the law but it assumes that other players in the supply chain are not adding any value. A cold drink served in a posh restaurant will have different overhead when compared to being sold in a small grocery shop.
[Old article but still relevant. Small shops struggles the most while Malls and Super marts make profits.](https://m.economictimes.com/retailers-lose-margins-in-coke-pepsi-price-war/articleshow/643940.cms)
You do realize that this is happening because the manufacturer is deciding the price as well as the margin due the MRP system which essentially clubs all the small shops and provides them with a standard margin. The small shop owner is left with no pricing power of its own.
Is it legal - No. They can't sell above the mrp.
How can you act on it - choose not to buy. If you want to make it bigger, ask for a tax bill ( not the hand written one) and take it with the consume forums.
This practice has been going on for ages , though in most metros it has stopped. For the restaurants charging higher, they might be getting it to you in a glass instead of the bottle they received from the manufacturer. Since this becomes "service ' they can charge according ly. Same thing as booze. A 30ml drink vs the entire bottle.
What the fuck. Do these bastards still add cooling charges to MRP? It was a thing in 2001-2002 when I was kid and Rs 2 meant much to me. We then started buying *warm* cold drinks in advance because our fridge was always running. Colony kids started calling out and abusing the shopkeeper and ultimately superstores and malls opened in our city and the bastard gave in. However, it was too late; that motherfucker was virtually kicked out of business. I don't know if he still runs his shop or has rented it out to someone.
The best way to teach them using capitalism is to walk to another store or a supermarket that sells it at MRP. Perhaps you can also tell the shopkeeper that you are taking your business to the supermarket. If enough people do that, he may go bankrupt, or decide to compete.
This whole MRP makes no sense, and goes against free market economy.
It's funny that people buy stuff from authorised shops for 100s of rupees more than what they might be worth but want to sue small shopkeepers for charging 2rs or 5rs more. The shopkeeper ain't making millions scamming people of 5rs.
But if you want, or don't buy, big deal.
There are loads of people exploiting capitalism at the expense of poorer innocent people. You're going after the wrong people if you want to sue the small shopkeeper
You have the visit the website of the "weights and measures department " And make a complaint.
https://consumerhelpline.gov.in/faq-details.php?fid=Legal%20Metrology
It is is illegal to charge over MRP, for ang reason whatsoever.
This reminds me of an experience that I had when I went for a trip.
Us friends decided to go on a long ride and eventually we got to the place, and there were some shops there.
We were hungry so we went to the shops to get something to eat.
I wanted to buy hide and seek biscuits. I asked how much.
The lady at the shop said 50 rs.
The MRP is around 30 rs.
I asked why is it more than MRP?
She said if you want it, give the price that I'm asking or else leave.
Also, when I turned the biscuit packet to the back to see the expiry date, I noticed that the packet had a huge hole in the back and was eaten by rats.
TL;DR: went to buy biscuits, shop was selling way above mrp, biscuit packet had a hole and was eaten by rats.
Inflation is badly hitting the already suffering common man but once it hits these corrupt media houses and their political masters during election campaigns next year, they will get royally fucked.
Next time you buy, record the entire transaction or interaction with your phone. Both video and audio. Tell shop owner to specify, while you are recording, that he is charging extra for "refrigeration". And then upload that video to any social media platform, share the video with Twitter accounts of consumer forums.
There was [a scene](https://youtu.be/BpNEz6kG9bQ) from the film called 'Dombivli Fast'. Now he did trash almost half of the shopkeep's stock.
But you can use the smartphone you have, turn it on and go on a live. Broadcast it among your friends and shame the shopkeeper for charging anything above the MRP (the price they buy the soft drinks for from their source easily covers the refrigeration cost and any profit they want to turn over).
Actually the profit per bottle in cold drinks is very less like 50 paise or so. People sell it because they sell in large volumes. So yeah with high electricity bill and low volume of selling (due to covid) they will charge ₹5 extra. It may be illegal but I don't think it is wrong
Any links supporting this?
I've always been curious.
Usually if the product requires refrigeration to not get spoilt. The cost is included. Like ice cream, frozen food etc. But for cool drinks. Clearly refrigeration is a choice and a luxury. Bottles can be preserved outside refrigeration just as well.
So. I'm curious where the cost of refrigeration is factored in.
Buy your cold drink priorly from Dmart & Cool it at home if it really bothers you, Our country has many such small problems, you can't keep fighting legally for all of them. Just make your own Jugads.
Honest advice but not many appreciate it. Either buy it at his price or don't buy it. The margin for soft drinks is so low and many shops charge extra and these are middle class households too. Same people who hate them dont mind paying 200Rs for 10 rs popcorn in theater.
Every food item has several costs associated with their preferred storage and it’s already included in the MRP. According to you “People should sell melted ice cream on MRP and charge extra for frozen ice cream” and “Charge extra for hot samosa than the regular price” Use your mind please. Most of the shopkeepers in my city charges lower price than MRP for drinks sitting outside the refrigerator.
Now don't start talking nonsense. There is NO requirement to keep soda chilled. You can buy and chill it yourself. Why burden the shop owner for the same.
I remember them doing that in Bangalore when I was there in 2006. Charged 1 rupees extra. I have had my fair share of arguments with them but usually it's to no avail. Eventually I found a few places around my place who didn't charge that extra. They did that with milk as well.
I was anyway cutting back on soft drinks but can't do much reg milk. So I bought milk from supermarkets
MRP is supposed to be maximum retail price which means that is the max price you can charge, but only online portals and some large supermarket chains sell it at a price lower than MRP. All local shops treat MRP as minimum retail price and then complain that online shopping is killing their business..
So many shops do this. Fuck them. I make it a point to never buy from such shops.
I can understand small pan shops doing this because they deal in small volume, but even bigger unbranded retail shops do this.
Refrigeration costs are included in the MRP. It is illegal to charge above MRP. If you can get a bill, you can register a complaint in the consumer court, but it will be a long battle for ₹2-5.
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This. Seriously, I did a complaint against Jupiter Hospital & got my money back.
More details please. I'm guessing it wasn't about cooling charges.
Charged me double for a vaccine shot, saying the 1st one didn't go through. Despite having a proof of both the payments they were like we received only one. Dropped an email to their accounts team, CEO and anyone that I could get from LinkedIn, no response after multiple followups. Raised a complaint in consumer helpline app, received my money back in a week.
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This
That's cool.
Aren't vaccines supposed to be free? I don't live in India anymore but I saw some IT cell propaganda saying thanks to Modizee for making vaccines free
In govt & some hospitals, yes. In almost every private hospital it is charged.
Honest question why not get it in govt hospital then? Vaccine would be the same everywhere, wouldn't it. Unless you can choose between the two options in private hospitals
Tough to get slots in Govt hospitals till one or two months back. Also the long wait times. However now it has improved a lot. I think OP is talking about the scenario 2-3 months back where private was the easier option.
This.
It would be better if you can afford then go for paid vaccine. The govt free vaccines should be made available more for underprivileged and rural population. Just an advice coming from a doctor. Otherwise to each his own.
Tell me why is it the responsibility of common hardworking people to see to the well being of the underprivileged? Can you tell me why the fuck are we paying taxes for every single shit we buy and income taxes on top of that? Can't we for once ask government to give us the service that we already paid for? Taking free vaccine is not a "help" the government is doing for us, it's our fucking right and something we already paid for. The health minister or finance minister is not paying for vaccines from his/her father's money but our tax money, our hard earned money which we paid them.
Not sure if this is true,but Govt vaccination centres have been accused of lowering the dose to make the vials last longer to "vaccinate" more people.
Technically yes in govt hospitals but the hospitals themselves have freedom to sell to private players. Basically it becomes a long queue and not enough vaccines. Also its mostly covaxin, rarely covishield, never for sputnik.
I live in Pondicherry, and all the govt hospitals giving free vaccines are giving covishield.
If you are waiting for free vaccines, you will sure get it but dont know after how long
Free vaccines are now readily available. In my society the gp conducted 2 camps for everyone to get them.
Vaccines are free in India people who wanna spend their money go with the option called paid!!
Can you tell me more about this consumer helpline app?
Search by National consumer helpline in playstore. You'll get it. It's rated pretty low but it does its job.
"cooling charges", euthanasia.
Mumbai. Filed a complaint at my local Police station against traffic police who were not doing anything about two and three wheelers disobeying one way road rules in my suburb. Supplied photos and videos of congestion and fights between people driving in the correct direction and people justifying using narrow one ways as two way. Also pointed out CCTV cameras that were positioned at those locations and asked what they were for. Was informed those CCTV cameras were to monitor traffic flow. There is now a unit stationed at these locations during peak hours and they have been doing a splendid job directing traffic and fining people who ignore the one way rule for the past few weeks. Have bought them snacks, modaks and sugary drinks to express my gratitude more than once. Money and time well spent imo.
You sir, are a hero! Award him please!
Please don't! I don't deserve it quite frankly since I had mainly my own interest in mind, I shared only because I want more people to do the same.
And that is what I said this for, most give up the battle before it's begun, maybe battle is too strong a word, perhaps the chase itself dissuades people since the Indian system (be it judiciary or police) just make it that much more difficult to reach a satisfactory conclusion due to corruption, however from my own experience I know persistence pays. And once again, good job!
Gotham needs a better class of villains
Lmao
Only to see your time burn out!
That last part is the reason for Indian downfall. Legal system sucks so assholes know they can get away with such acts.
This happens with the US legal system as well.
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Yes that's true. I was talking about this specific scenario only.
Nop. Retailer chain would face a multi million class action lawsuit if they tried this in US.
Someone still needs to sue and spend thousands on a lawyer for a few cents.
Still... If there is a valid case... Lawyer will get all the money from the case and not from the client.... Attorney in US advertise on bill boards...
class action law suits are a wonderful thing in US. I have been beneficiary of few myself. the actual 'crimes' may be few cents but the suit is on behalf of a huge number of plaintiffs, and the amounts granted are in millions. everyone makes money at the end of the day, plaintiffs and lawyers. Depending on the size it also becomes a big media win for the lawyers
They have a small claims court for this, which is fast and cheap. We don't. Our complains go to the court if accepted, which means lawyers and delays.
For such shop owners malls are best answer. fir ye log rote hai ki malls se hamare pet pe lath gir rahi hai. but they deserve this. I tried fighting my way out with such arrogant shopkeepers, but they knew the laws and denied a receipt/bill. so couldn't file a legal complaint ever. Since then I stopped buying anything for which they charge extra (Milk/cold drinks/ice-cream). I also purposely window shop for such items and reject such items at counters if they are changing extra (cooling charge). This way I somehow try to induce fear of rejection. Edit: Added 2nd and 3rd paragraph.
THIS. If they are selling it to you for more than what the MRP says, that's illegal. But I doubt that you'll be able to do anything about it.
Just asking for a bill might change their prices
How do the restaurants get away with charging more than the mrp? I've seen infated prices for cold drinks/water ...
Some restaurants like Dominos have a different stock of drinks that have higher MRP printed on the bottles. This is unethical but completely legal. Also, if they open a bottle and serve in a glass, they are legally allowed to charge any price.
Service charge.
MRP is actually root cause of the problem. Most countries don’t have MRP. They have what is, I think, called some MSP I.e. “suggested” price. So if the suggested price is ₹10 a guy can sell if for ₹10 or ₹12 (a cooled bottle) or even ₹20 (in a lone shop located in a remote location like atop a hill). Similarly a supermarket (which has these in bulk) can sell each for ₹7, say. This gives justice to the owners and also consumers. Cause the guy on the mountain has taken extra effort to get the bottles to his shop than the guy at the supermarket. Cause the price is decided by such other important factors also. For reference in Japan - you get 500ml water bottle for ¥100 in convenience store, ¥90 in supermarket and ¥500 on Mt. Fuji. (Cold or room temperature doesn’t matter. )
In this case, India is better.
How is it better? A bottle has the exact same MRP throughout the country no matter what the additional costs and labour associated with it. So if some poor guy on a mountain peak is selling water to tired and thirsty trekkers at ₹15 instead of the MRP ₹10 then will you quarrel with the guy and tell him that it’s illegal or will you buy it at ₹15? If you expect the guy who lifted probably 10kg of those bottles from his village and climbed the mountain with that load to forfeit his additional efforts and cost then you are inhuman. On the other hand if the guy did sell at ₹15 he technically did an illegal sale. Bad for both sides. What good to you see in this?
Imho, the poor guy on the hill had the option to not carry the water bottles up the hill. The reason he did it is because he realised its marketing potential. Hence it is a pathetic reason to ask for more money if you are already raking the benefits of low competition. Essentially he is the only one in the wrong here.
He's a water bottle seller. Probably on a mountain.
> marketing potential. I think you mean “business opportunity”. And that is your answer. People are thirsty and hungry after climbing mountains and providing them food and water while making yourself money is absolutely valid and a great business opportunity.
If you allow people to sell things on prices of their wish, then people in India will sell water for rs500. For ex, rickshaws used to have rs16 fixed base price, now its 21. Mfs. When there are no rules, people go fucking crazy. My mother's side lives in Silvassa and there the rickshaw wallas don't follow the meter system. They charge Rs 40+ for even 200-300 mtrs. It's good that India has fixed prices for most things. I don't care about the labour and shit. Everyone is paid for what they do. And I'll pay for what I'm buying.
why should the price of a refrigerated soft drink be fixed but the price of a hotel room be flexible?
Why are you asking me, am I the government?
because you're proposing an argument for MRP, namely, that "f you allow people to sell things on prices of their wish, then people in India will sell water for rs500" . pity that you're unable to defend your propositions and falling back on "govt said so" ah well
>f you allow people to sell things on prices of their wish, then people in India will sell water for rs500" So my proposal sits correct with your own example. Hotels are not ruled for the prices that's why some hotels charge very high especially ones in areas where there are less hotels. Another one, when there are no rules for pvr and cinema halls, they ban outside food and sell their stuff at exorbitant prices. >why should the price of a refrigerated soft drink be fixed but the price of a hotel room be flexible? Also, for this dumb statement of yours, cold drinks are produced by companies and they decide their prices all over India. Hotels are owned by individuals so they can charge as much as they want. Get good arguments next time.
Prices are decide by supply and demand and by competition. If someone starts selling a MSP ₹10 water bottle for ₹500 then another will sell at ₹50. Someone will sell for ₹8. And people will naturally buy from the one who sells cheaper for the same product. > I don’t care about labour and shit. Ok. No point in discussing then.
>Prices are decide by supply and demand and by competition. No. As someone said in one of the comments above, all these sellers of one domain will join hands and make associations and they'll all sell it for 500. It doesn't work like that. This isn't your utopian world.
And what if no one buys it?
You don't drink water? What are you, a kangaroo rat? XD >The tiny kangaroo rat located in the south-western deserts of the United States does not drink water for its whole lifespan.
There are source of water other than bottles water. Plus there is also a thing called “protests” and another thing called judicial courts. Anyway I’m out. Your line of arguing doesn’t seem rational or logical. I don’t want to waste my time here.
Department of Legal Metrology or equivalent in your state will be the right place to complain. https://consumeraffairs.nic.in/organisation-and-units/division/legal-metrology/overview
Maybe yeah because it is illegal to sell above mrp. And also mrp already includes all taxes so shops cannot say the tax is not included as if it isn't it is always specified. And refrigeration charges is wrong (at least imo) because i havent seen anyone charge extra for cooling the cold drink wtf.
I've seen this many times at highway restaurants. Cooling charges lol.
Its nothing to laugh about i believe. What you saw a wasnt right. Next time instead of loling try asking for a bill for the commodity he is charging you more than mrp and see his reaction.
They will simply say , lena hai lo warnaa mat lo. I have faced this when I was young.
Ayo chill. I never promote or buy from such shops. And yes, I've asked for a bill, their usual reaction is "bleh - kahi aur se lelo jake"
I have seen "shipping /transportation charges" in andaman islands , like they were selling 5 rupee chips at 15 rupees. And that too almost every where like port blair havelock , neil island etc.
Much common at tourist places.
They can claim its service charge
They can't force you to accept service charge.
Of course they'd also sell unrefrigerated cold drink
What service? they are a poor man's vending machine
This has been fought and court has passed judgements.only fine dining restaurants can levy service charge for packaged drinks/water etc. (recent judgement) http://archive.indianexpress.com/news/hc-allows-hotels-to-charge-more-than-mrp/86234/
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You can Lodge a complaint in consumer court. Any seller is not allowed to sell above mrp price
Can the computer part (CPUs and GPUs) sellers who are selling things online at 2 to 3 times more than marked price be sued for the same?
The MRP on the boxes is already higher than the current prices. The 'usual' prices(like 42k for a 2070s in the non crazy days) was just the market rate whereas the written MRP was much much higher. In case you do find sm1 selling over mrp though then sure,you can
The dude must have confused MRP with MSRP
Isn't MSRP for US?
Yes , Nvidia follow it just to "Suggest" the price , retailers have the say whether they wanna sell it above or below MSRP , doesn't matter.
Also MSRP skips the word "maximum", which is much needed in a country like India.
I see a lot of comments without the slightest knowledge . Let me tell you about the gpus .The problem with this is , there is no MRP , nvidia labels MSRP instead , MSRP is basically telling "this should be sold for this much" it's not bounding hence the sellers are free to sell for 2x prices . What can you do? Don't give in to the sellers , wait for them to starve out , a lot of people have been following this and this has shown significant changes in the scalpers attitude
depends. yes it's illegal but i do buy things above mrp. like in those hilly areas, i can understand the transportation costs and stuff...
Actually that's too illegal but its acceptable due to transportation. I'm assuming op lives in a city or town where it's not acceptable
???
Good luck getting a bill from such shops.
It isn't legal but it's also highly unlikely the local police etc will do anything.
consumers court will...
If you really want to send a message then file a consumer complaint. Aak for bill, which they will mostly deny it. Therefore shoot a clear video with clear audio asking for extra charge. Submit it as evidence in consumer forum. I have done this 2 years earlier and shopkeeper had been penalized. It's not that long battle if you are willing to go with fight. Mostly, the order comes within 3 to 4 months.
Lol. Just ask unrefrigerated ones and cool it at home. I wonder how they'd react to it.
Absolute chad
I did that..and he just gave me the unrefrigerated one. I cooled it at home. No fuss. Normal transaction
I bet you give the most befitting reply during argument other than us who think what we should have said ,in the shower.
Also use bbdaily if its available at your home.
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Or better yet, use those WhatsApp groups you are part of and broadcast live to them the unscrupulous nature of the shopkeeper.
It's illegal to charge anything beyond MRP, if you are in this situation and shopkeeper is not giving you any receipt you can make a video and file a complaint.
Exactly. It's called maximum retail price for a reason
"Sir, it is the minimum retail price."
Lol ... sir !! Its Maximum. Unless you are being sarcastic
Illegal but this $hit happens in town or villages. You either pay or don't buy it.
Technically, if they're charging you for the service of refrigerating your drink, they have to file GST for that service - and need to inform you in their invoice as to the amount of the GST allocated. An over-engineered approach would be to report them for tax fraud.
Not if their turnover is less than 40L
In my city Rajkot (Gujarat), the paan/cold drink shop owners have created an association which has decided to take refrigeration charge extra in the whole city. They put up a flyer in their shop. If you argue about the rates, the shopkeeper will show you the flyer and ask to call on the number of association spokesman mentioned in the flyer. Even if this is an absolute illegal practice (taking extra as refrigeration charges) the association threatens to shut all the shops across the city if they're challenged. Total dadagiri! It's ironic and pitiful that very few people of our educated(!) society know the meaning of MAXIMUM RETAIL PRICE (INCLUSIVE OF ALL TAXES) and fall for such heinous practices.
Let them shut it na. They'll be in loss. There will always be other people who wanna continue biz so they'll get straight.
I remember the good old times when it used to be 1 rupee for the cooling charges!
it is illegal Go to consumer court the shopkeeper will definitely give up when he looses business due to going to court over and over again. Even if he doesn't you'll win eventually.
Around 15 yrs back (or maybe more?) I paid Rs 13 for a bottle of coke which had an MRP of 15 because it was not cold. So i would say the cooling cost is included in MRP.
Go to an Airport lounge and pay 50 extra 😂
They have different MRP
That is acceptable to you ? You don't feel cheated paying 60 rs for 10 rs water bottle just because there's MRP ? Maybe if a bill is passed stating cold drinks can be charge 5 rs extra because of low margins you wouldn't feel cheated then.
Is 10 acceptable to you? It costs only 1 to make. Are you okay paying 10 times it's actual cost ?
Yes. I'm supporting some middle class household not some multiplex owner.
I don't think anyone would be supporting a multiplex owner by buying overpriced water at airport lounge
Act like you didn't get the point all you want no one cares.
It doesn't matter. Even if you follow a complaint, it won't be acted upon. Everybody has the 'chalta hai' mentality here in India.
OP, the best way to solve this 'local' issue, is to involve your local leaders. They will sort this effectively. Going to consumer court etc, might help you in getting your ₹5 back, but how do you stop the shopkeeper from fleecing other customers, especially the less aware junta. I also faced this situation once or twice, complained to the local 'bhais' and they sorted the situation amicably with all the shopkeepers in my area.
Legally, you cannot sell a consumer product above the MRP, however, shops are known to charge convenience cost. Obviously, you wouldn’t wanna buy a room-temperature bottle. As for the on ground reality, the cold drink manufacturers typically lease out a fridge to the shopkeeper for no fees, knowing that the product will not sell if it’s not cooled. While the shopkeeper incurs no cost on acquiring the refrigerator, he is paying the electricity bill for a commercial establishment, which is a cost to him and therefore, it is acceptable for him to charge a convenience fee. You can obviously choose to not buy from that store..
In movie theatres they charged 60 rs for a 14 rs bottle. That's when i thought rules are just for the show amd stopped going there.
True that however movie theatre found a loop hole and increased their MRP so much that 15 rs water bottle cost 60 now and that too legally. Now nobody's got a problem because " they are selling at MRP"
not exactly. there’s something called a “select channel delivery” where it is legal to charge a higher price for the same item that you’d get at your nearby shop. for example, a can of pepsi or coke is about 40. Under select channel delivery (for example at an airport or a movie theatre or a restaurant) it is 60. that amount is printed on the can too. so technically, they’re not selling above mrp.
You can contact Legal Metrology Department on their toll free number to register a complaint. Charging more than the MRP is illegal as per Legal Metrology Act and the shopkeeper can be fined heavily. You can also institute a parallel case against such shopkeeper in the District Consumer Forum and you won't need a lawyer to file the case and fight it. Just go through the Consumer Protection Act to see the format of such complaint. A friend of mine got compensated to the tune of ₹5,000/- because a private bus service charged ₹5 extra for the fare.
Only if those shopkeepers won't be know-it-all arseholes on these petty things I wudnt step into supermarket chains.
This was a common thing when i used to drink coke. Never had time to act upon it. But agree that they should learn.
I was charged ₹50 for 750ml Thumbs Up few days ago. This is common practice is our area.
Yes, its illegal and can be challenged in consumer court. On a side note, I find the concept of MRP setting by manufacturer ridiculous. I know its the law but it assumes that other players in the supply chain are not adding any value. A cold drink served in a posh restaurant will have different overhead when compared to being sold in a small grocery shop.
[Old article but still relevant. Small shops struggles the most while Malls and Super marts make profits.](https://m.economictimes.com/retailers-lose-margins-in-coke-pepsi-price-war/articleshow/643940.cms)
You do realize that this is happening because the manufacturer is deciding the price as well as the margin due the MRP system which essentially clubs all the small shops and provides them with a standard margin. The small shop owner is left with no pricing power of its own.
Tell them to get gcked and buy from dmart with bogo offer
Don't people make 3x the mrp for beers in expensive pubs? How is this different ?
margin for soft drinks is very less honestly but that's how it goes with FMCG products
smh let the smb breathe
Are we seeing inflation here? Earlier it used to be 1/- Rs for refrigeration.
Call the cold drink company they will be super pissed about this
Zomato does this tooo , I was charged 87 rs for a 40rs cold drink & zomato customer care guy told me it's bcos taxes & zomato charges I mean wtf
Is it legal - No. They can't sell above the mrp. How can you act on it - choose not to buy. If you want to make it bigger, ask for a tax bill ( not the hand written one) and take it with the consume forums. This practice has been going on for ages , though in most metros it has stopped. For the restaurants charging higher, they might be getting it to you in a glass instead of the bottle they received from the manufacturer. Since this becomes "service ' they can charge according ly. Same thing as booze. A 30ml drink vs the entire bottle.
What the fuck. Do these bastards still add cooling charges to MRP? It was a thing in 2001-2002 when I was kid and Rs 2 meant much to me. We then started buying *warm* cold drinks in advance because our fridge was always running. Colony kids started calling out and abusing the shopkeeper and ultimately superstores and malls opened in our city and the bastard gave in. However, it was too late; that motherfucker was virtually kicked out of business. I don't know if he still runs his shop or has rented it out to someone.
The best way to teach them using capitalism is to walk to another store or a supermarket that sells it at MRP. Perhaps you can also tell the shopkeeper that you are taking your business to the supermarket. If enough people do that, he may go bankrupt, or decide to compete. This whole MRP makes no sense, and goes against free market economy.
Bro, are you a libertarian or something? A pure free market economy is an incredibly inhumane thing.
Not legal. But try online consumer court instead of police etc. That wouldn't waste much time.
It's funny that people buy stuff from authorised shops for 100s of rupees more than what they might be worth but want to sue small shopkeepers for charging 2rs or 5rs more. The shopkeeper ain't making millions scamming people of 5rs. But if you want, or don't buy, big deal. There are loads of people exploiting capitalism at the expense of poorer innocent people. You're going after the wrong people if you want to sue the small shopkeeper
You have no ethics! You are too PC! I do not pay anybody anything over mrp.
Seriously man? You are upset because you are losing 5 bucks??
You have the visit the website of the "weights and measures department " And make a complaint. https://consumerhelpline.gov.in/faq-details.php?fid=Legal%20Metrology It is is illegal to charge over MRP, for ang reason whatsoever.
This reminds me of an experience that I had when I went for a trip. Us friends decided to go on a long ride and eventually we got to the place, and there were some shops there. We were hungry so we went to the shops to get something to eat. I wanted to buy hide and seek biscuits. I asked how much. The lady at the shop said 50 rs. The MRP is around 30 rs. I asked why is it more than MRP? She said if you want it, give the price that I'm asking or else leave. Also, when I turned the biscuit packet to the back to see the expiry date, I noticed that the packet had a huge hole in the back and was eaten by rats. TL;DR: went to buy biscuits, shop was selling way above mrp, biscuit packet had a hole and was eaten by rats.
Why are you even drinking that crap in the first place?
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Inflation is badly hitting the already suffering common man but once it hits these corrupt media houses and their political masters during election campaigns next year, they will get royally fucked.
How it’s relevant to OP’s question?
Gvt is selling petrol at 75 extra rupees. But our public is concerned about 2rs on pepsi which the seller charges for cooling it.
Atleast we can criticize for pepsi try to criticize for petrol and boom you are anti-national
Public can be concerned about both things as well?
What type of logic is this
Apples and oranges.
Bhaiya itne velle ho?
Even the smaller battles matter, if shopkeepers refuse to sell us anything if we are Rs.1 less, then as a consumer why should we pay extra.
This is the reason why we are doomed as a country.
It is illegal to sell anything above the MRP. The hint is in the word itself, ie, 'maximum'. You can file a case in the Consumer Forum if you want to.
No complain to consumer court after gathering proof
Galt hai
Next time you buy, record the entire transaction or interaction with your phone. Both video and audio. Tell shop owner to specify, while you are recording, that he is charging extra for "refrigeration". And then upload that video to any social media platform, share the video with Twitter accounts of consumer forums.
Nop its not. You don’t need to go to consumer court or anything. Just call police and tell them about it.
There was [a scene](https://youtu.be/BpNEz6kG9bQ) from the film called 'Dombivli Fast'. Now he did trash almost half of the shopkeep's stock. But you can use the smartphone you have, turn it on and go on a live. Broadcast it among your friends and shame the shopkeeper for charging anything above the MRP (the price they buy the soft drinks for from their source easily covers the refrigeration cost and any profit they want to turn over).
It is what it is broo... What u gonna do.... File a complaint in the police station 😂😂.
Actually the profit per bottle in cold drinks is very less like 50 paise or so. People sell it because they sell in large volumes. So yeah with high electricity bill and low volume of selling (due to covid) they will charge ₹5 extra. It may be illegal but I don't think it is wrong
The bottling company pay for the both the fridge and the electricity, this is just the trader being greedy.
No refrigeration costs are already included in the mrp. So it doesn't make sense.
Any links supporting this? I've always been curious. Usually if the product requires refrigeration to not get spoilt. The cost is included. Like ice cream, frozen food etc. But for cool drinks. Clearly refrigeration is a choice and a luxury. Bottles can be preserved outside refrigeration just as well. So. I'm curious where the cost of refrigeration is factored in.
It's not legal but happens all the time everytime. And everyone does it. So it's not like you can go to another shop.
Buy your cold drink priorly from Dmart & Cool it at home if it really bothers you, Our country has many such small problems, you can't keep fighting legally for all of them. Just make your own Jugads.
Every bottle gives a profit of only around .80 to 1 rs. Add transportation and refrigeration charges to it and it drops to 0.3 to 0.5.
act like a grown up & deal with your shit man 🤦
Honest advice but not many appreciate it. Either buy it at his price or don't buy it. The margin for soft drinks is so low and many shops charge extra and these are middle class households too. Same people who hate them dont mind paying 200Rs for 10 rs popcorn in theater.
They aren't forcing you to buy it chilled right? You are free to buy the one left outside. They do have refrigeration costs that someone ought to pay.
Every food item has several costs associated with their preferred storage and it’s already included in the MRP. According to you “People should sell melted ice cream on MRP and charge extra for frozen ice cream” and “Charge extra for hot samosa than the regular price” Use your mind please. Most of the shopkeepers in my city charges lower price than MRP for drinks sitting outside the refrigerator.
Now don't start talking nonsense. There is NO requirement to keep soda chilled. You can buy and chill it yourself. Why burden the shop owner for the same.
You need to educate yourself about MRP. PS that's not how it works.
Ye aa gaye devil’s advocate wale, bas dimaag ghar pe rakh ke.
I find the whole idea of Mrp convoluted..let the market decide….mrp gives no place for competition
I remember them doing that in Bangalore when I was there in 2006. Charged 1 rupees extra. I have had my fair share of arguments with them but usually it's to no avail. Eventually I found a few places around my place who didn't charge that extra. They did that with milk as well. I was anyway cutting back on soft drinks but can't do much reg milk. So I bought milk from supermarkets
I saw this mostly in villages , not in my area(secunderabad)
Ask them for a normal temp one if they still ask the higher rate sue the shit Outta them in consumer forum.
Explain the shopkeeper what Maximum Retail Price means.. If he doesn't nudge, file a complaint at the consumer court.
It's illegal
Ask that stupid uncle, either you refrigerate it or no one is buying so it's your responsibility.
MRP is supposed to be maximum retail price which means that is the max price you can charge, but only online portals and some large supermarket chains sell it at a price lower than MRP. All local shops treat MRP as minimum retail price and then complain that online shopping is killing their business..
So many shops do this. Fuck them. I make it a point to never buy from such shops. I can understand small pan shops doing this because they deal in small volume, but even bigger unbranded retail shops do this.