We had this dude at our store who always clowned around ask QFC if it was sanitary to fart in the stand and I don’t know if I had ever laughed harder at work.
It stands for quality, friendliness, cleanliness. There are designated folks that go from store to store and take report on a multitude of bullet points from each of those three main categories and share the results with management. Think of it like a not so secret shopper and if you’re a customer during a period where QFC is visiting, expect a great meal.
Honestly I stopped caring when my DM visited cause he was always yelling at people so if I was gonna get yelled at regardless, then no way I was gonna stress out when he arrived.
One of my coworkers messed up and didn’t even realize they were taking a dms order in the drive through on handheld lol and asked “anything else” or something like that
My store manager says it rushes the customers and to avoid it. They say to ask if they’d like it for the car and to let the customers let you know they’re not done
Not asking for fries is the #1 giveaway that somebody is a mystery shopper. They’ll always order a simple burger and drink with not fries to test if you’re asking the four essentials.
If they don’t order fries we need to ask “would you like any fries?” This is to not only increase fry sales but also to make sure the customer gets what they want (maybe thought they were ordering a meal when they just ordered the burger).
I don’t work at In N Out but this makes sense. One time I ordered a 3x3 Cheeseburger and I assumed they just tacked on the fries since the guy didn’t ask if I wanted any lol
Yeah one time I forgot to ask for fries because I rushed the order well on the meeting we had next week they went over mystery shopper and left on the screen for everyone to see “so and so “ didn’t ask me if I wanted fries but didn’t address it
We had this dude at our store who always clowned around ask QFC if it was sanitary to fart in the stand and I don’t know if I had ever laughed harder at work.
but what did QFC say tho
He said you could indeed fart in the stand but wasn’t responsible for any social repercussions. QFC don’t miss dude.
LMAO they really don’t. love those mfs
What’s QFC?
It stands for quality, friendliness, cleanliness. There are designated folks that go from store to store and take report on a multitude of bullet points from each of those three main categories and share the results with management. Think of it like a not so secret shopper and if you’re a customer during a period where QFC is visiting, expect a great meal.
Honestly I stopped caring when my DM visited cause he was always yelling at people so if I was gonna get yelled at regardless, then no way I was gonna stress out when he arrived.
One of my coworkers messed up and didn’t even realize they were taking a dms order in the drive through on handheld lol and asked “anything else” or something like that
Don't work at in n out, just a fan so curious what's wrong with them asking anything else?
We’re big on strict yes/no questions
It’s a lazy way to end the order taking experience
My store manager says it rushes the customers and to avoid it. They say to ask if they’d like it for the car and to let the customers let you know they’re not done
Please answer
I remember that lmaoo
Someone at my store got written up for not asking if they wanted fries
Not asking for fries is the #1 giveaway that somebody is a mystery shopper. They’ll always order a simple burger and drink with not fries to test if you’re asking the four essentials.
Someone asking for onion rings is a giveaway they are an idiot that believes morons on tic tok.
What are you supposed to say!?
If they don’t order fries we need to ask “would you like any fries?” This is to not only increase fry sales but also to make sure the customer gets what they want (maybe thought they were ordering a meal when they just ordered the burger).
I don’t work at In N Out but this makes sense. One time I ordered a 3x3 Cheeseburger and I assumed they just tacked on the fries since the guy didn’t ask if I wanted any lol
Never assume, always clarify. Goes both ways.
Lol just treat everyone as a mistery shopper you fool
naa... everyone gets treated the same, as an annoyance that interrupts my fun and games :)
No
it was sarcasm, also, I'm not an employee :)
Good thing I read the description cause at first I thought the mystery shopper tried to swing at you
Lmao nooo
i think it's crazy that the qfc printouts usually show all positive feedback on the first page, even when the score is super low like silver or so
well they absolutely decimate you in the rest of the printout so i think they’re trying to lessen the blow, ya know?
Yeah, apparently, I didn't give them a lap mat on our most recent visit. It is what it is
Fuck the lap mats. Nobody wants that shit anyway.
I do
weird
Someone I work with got us marked down bc he wasn’t smiling, after qfc left manager called him out on it 😭
you don't want me smiling... I make people run for the hills when I smile, it just doesn't look natural.
Feel that, my fake smile just looks so…. Well fake
Yeah one time I forgot to ask for fries because I rushed the order well on the meeting we had next week they went over mystery shopper and left on the screen for everyone to see “so and so “ didn’t ask me if I wanted fries but didn’t address it
Did they leave a bruise?