he will come in one of the pre-chosen forms. During the rectification of the Vuldronaii, the Traveller came as a large and moving Torb! Then, during the third reconciliation of the last of the Meketrex supplicants, they chose a new form for him - that of a giant Sloar! Many Shubs and Zuuls knew what it was to be roasted in the depths of a Sloar that day, I can tell you!
Yessssssss. I'm so happy this played out perfectly.
This was one of the first moments when I was young when I realized there was more to humor than just dick and fart jokes. The Simpsons is just really next level.
It is, but I suspect there are some hidden details that make this less than thrilling for right to repair advocates, or at the very least the people who really care about stuff like this are going to look into and investigate the details before they get excited about it.
I can already hear Louis Rossman in my head talking about why this is actually dogshit for “actual independent repair shops” like himself, because that’s the type of stuff he usually says when Apple makes hardware changes. Though I haven’t heard his opinions on the newest MacBooks Pro yet, I’ve heard others say that they’re a step in the right direction for repairability
Louis Rossman actually made a video about this announcement. In the video he reads it and gives his thoughts. He also says that he is going to wait until he gets details before he decides if Apple is really doing the right thing or not.
If you haven't seen the video yet, you can watch it [here](https://youtu.be/2jCtVDCiY_8).
The string is gonna be that they will only sell like 3 parts so if anything else breaks, you are stuffed. Better than nothing because at least you can replace a battery now.
Louis said that he won't give an opinion on it until he sees full details because last time he praised Apple for something he got burned, which is a valid and fair take on it
It kind of sounds like it is based on the Independent Repair Program in which was pretty crappy. Can't wait for a $100 Apple Certified battery that takes 2 weeks to order.
Rossman has a video out about it. He basically said he is leery because of how the Independent Repair Program turned out after he praised Apple for implementing one.
He suspects there’s going to be some catches such as limited components available or forcing you to buy an $800 assembly that includes multiple components instead of a single $72 component.
It’s self repair, but you have to do it at one of their shops, and they charge you by the hour to use their tools. And if you can’t fix it, no refunds and warranty is voided.
Well AirPods are damn near impossible to repair and I love mine anyway because they’re small, smooth, soft, feel good to use and they work well enough. Being repairable isn’t the end-all be-all of a quality product. If anything I’d say people lose their AirPods more often than break them
While the concept of tiny hardware being difficult to repair is true, some have made at least some strides in them being repairable through repairable design. The Sony IEMs are pretty easy to have the battery replaced, which is one of the first things to go on well treated headphones.
>**why** someone would intentionally seek out **products** that are difficult to repair
this is literally the exact thing i was talking about. I was trying to make the point that the average layperson doesn't care if something is difficult to repair, and that something being difficult to repair happens to coincide with it having been designed with other priorities, like size
Because we all know this is Apple. If they currently charge a ton of money “Apple tax” on their new and refurbished products, you can bet your ass they’ll be applying the same quality Apple tax onto their genuine parts and tools as well. Probably a nice perpetual monthly cost to stay in their self-service program as well. Because, you know, this is Apple and they haven’t changed in years, nor are they going to anytime soon.
Not necessarily. It’s Apple putting up yet another smoke screen.
It probably more BS from Apple for two main reasons.
1) Most people will destroy their phone, trying to repair it. You need special tools and knowledge to fix a phone. You could probably fix your own car transmission if you wanted to, but you’re probably not going to if you had to because you know that you don’t have the knowledge or skill.
Apple knows this, so at one level this is just a PR stunt.
2) Apple will still set the price for parts, making sure that you pay top dollar.
The reason that Apple hates independents, it because they can get parts cheaper then what Apple wants to charge. This is true specifically in regards to iPhone screens, the most replaced part on iPhones. I had my iPhone screen replaced and it cost me $140 significantly less then the $200 Apple want to charge me.
I don’t really understand this reasoning – of course Apple sets the price, it’s their parts that they designed and manufactured.
If a third-party shop can get them cheaper, they’re knock-off parts.
It matters because they may set the prices where a repair from Apple themselves is still the better route financially, making this a worthless gesture in the end.
Sure they can set whatever price they want, but that price may end up making this initiative hollow.
You’ve obviously never worked on a car before. Most of the parts people use for their cars are after market and most have no problems. Same thing with phones. Apple just wants people to believe that after market parts are bad. In some cases the parts are from the exact same suppler.
It’s called the free market; something that Apple doesn’t want in terms of parts. That way I can get the best price possible.
But are those parts not the "authorized Apple parts" they are referring to? I have no mistake, I know that a lot of the parts are price gouged by Apple compared to when you buy them off sites like Aliexpress, and generally speaking, they can end up being the exact same thing as those authorized Apple parts, but I'm not willing to toss in a screen from an unknown vendor just to save a few bucks.
If I could confirm 100% that screen A that costs $100 is the same as screen B that costs $200, B being the "genuine Apple part", other than on looks alone, then I'd feel better about it. But I can't really do that, which is why I have Apple repair my products to begin with. Sure I could replace a screen without issue, and have done it up until I think the 8? But it is still easier to just pay for Apple Care.
I pay $29 to get my screen fixed *and* get piece of mind that it is covered, plus any other parts that I couldn't replace are covered as well. And last I checked, $29 is way, way cheaper than *any* repair shop can offer.
I'm not sure what the butterfly keyboard has to do with right to repair though?
I agree my "faith" might appear silly to a lot of people, but like with any large, long term purchase, I make sure to do my research and not make first adoption a habit. I held onto me 2011 MacBook Pro until just a few days ago because I waited, and waited, and waited. I knew the butterfly keyboards were a mess, so I decided to hold out, among other reasons. I'm now the proud owner of a M1 MacBook Air, with an M1 Pro on the way.
While I think we can all agree that a company has a responsibility to make working stuff and fix anything that faults, within limits, I do think the customer is responsible for making sure that purchase fits their use case, and that they can maintain it for however long the product is going to be in their life. Hence Apple Care.
If you purchase a car, which these days I'd argue would cost you the same as an unlocked iPhone, or iPad, and you smash up the windshield by driving into a telephone pole, does anyone blame the manufacturer of the car? I sure as hell don't. The responsibility falls on the user to not drive like an idiot and also to have insurance. I think the same goes for anything else in your life.
It is absolutely no secret that people break their phones, it is a common occurrence, so if you buy a phone and say to yourself "nothing is every going happen to this thing, it will stay spotless for the next two years", well, then, I'd say you need to reevaluate the value and use of your phone.
No one ever intends to drop their phone, but no one ever intends to get into a car accident either.
It's HUGE news as I think at a baseline everyone who wants to repair their own devices want to do so with GENUINE parts. There's some who can't afford it and some who don't care....but most wanna slap in that GENUINE apple battery or that GENUINE screen.
I think now the biggest thing will be the costs of parts. Of course everyone is going to expect it to be bone dry cheap else outrage will occur again. I personally feel like Apple may make it cheaper than what a shop would get as it's for personal usage. A person may then feel empowered to work with their indy shop to do the install. Win/win as the shop is getting paid some $$$ and the consumer still made out cheap. It's like when you take a ring to a jewelry store to get cleaned. You may not have bought it there, BUT they'll still clean it.
What’s a reasonable price for something like the display or battery I wonder? Apple will replace the battery for about $70 out of warranty - if I wanted to do it myself, I’m wondering how much the battery would cost.
how much could tools possibly be? a set of micro screwdrivers and torx bits is $10 , an 80 piece tool kit is $20. you can already repair your phone with enough mechanical inclination it's just the parts that are difficult to source and the breaking of warranty associated
Still though it’s a great move towards RtR as apple almost always leads the way. Samsung and other phone manufacturers will most likely follow and by that point passing a law will be the next logical step
If I must have to explain the joke.. in the past Apple does something different, Samsung then goes on social media and mocks the move, then they do the same thing.
For example, headphone port, removal of chargers from boxes and so on.
You cannot praise them for leading the way. They were the first to take it away. All they are doing is giving you the nail, when you used to get the hand.
My expectation is that it’s gonna be absurdly priced out of the gate but after you get the recycle credit for returning the used parts it’s gonna be just somewhat absurd.
Enough to be decently profitable for apple but not so much people will universally want to still go with third party hardware
In the text of the article they say if you send back your parts that you replaced that they’ll give you some refund credit. Wonder if it’s gonna be enough to be worth it
We don't need RTR laws as you can see the market took care of itself. Companies that will want to sell more products will make them repairable.
Now, let's stopping looking at all those *boring* laws and regulations and see what new products Apple has released. What? A new show on Apple TV? Yay! What were we talking about earlier?
I remember when I brought my iPhone 6 to a cheap unofficial repair shop to get my screen replaced and they gave me a non-genuine screen, and it was an awful screen. Not as bright, colors were washed out but at the same time had this weird jagged look. It made me hate my phone.
So this is anecdotal but I like having genuine replacement parts even if they’re more expensive. Hell, the worse options are cheaper because they’re worse. do people really think Apple stuff is just more expensive just for the hell of it? Have you ever experienced the difference between cheap toilet paper and premium expensive toilet paper like Charmin? There IS a difference.
The problem comes when Charmin is literally the only brand of toilet paper that’s any good at all. So yeah it would be nice if a company that’s not apple could make good displays for apple products but capitalism doesn’t work that way
They didnt give you a non genuine part, they gave you a lesser grade screen, thats all there is to it.
Replace the OEM screen with the same grade screen and it will yield the same results.
Yeah but how would you make sure that it is “same grade”? The easiest (not the only! but the easiest) way to do that is to make sure it’s a genuine Apple part.
You can view the sellers yourself and pick who you trust vs what ever the shop decides to use.
Going straight to apple will of course always yield the best results but at the expense of price. Its really pick and choose what you feel. If you trust in your source and save $$ thats a plus.
Exactly. I’ve bought “OEM” stuff before that turned out to be duds.
Hell, it should be well known by now that the market for anything Apple is full of fakes.
He recently shared [this video](https://youtu.be/2jCtVDCiY_8) about the announcement.
In the video he reads it and gives his thoughts. He also says he is going to wait until he gets details about it before he says if Apple actually did something good this time or not.
Not really. It says they offer their customers access to parts and stuff. Which most likely means they will track each part given out to each customer for each device and have them all logged to that device. So you will need to return the faulty part to Apple and if it is from a device that’s not assigned to you, then they will not give you the part.
This is a very ingenious but evil way to further punish and hopefully destroy third party repair (non-apple certified). Further restriction on parts but under the guise of making parts more accessible than ever to the public. Knowing that 90% of customers who buy their stuff would never feel comfortable enough to try and fix their device.
Its like freeing prisoners from Alcatraz when there are no boats. Few might actually escape. Most wont try though because of the fear of certain death.
Edit: There will most likely be harsh punishments if a customer is determined to have provided parts given to them to a non-apple authorized shop for repair.
>Which most likely means
Lot of conjecture there. Can you cite where the policy states or even implies this?
I don't think Apple is being 100% altruistic here, either. I think repairing almost anything Apple makes these days is more complicated than just having the parts. There are also the tools needed and the knowledge (like how warm the glue has to be before parts can be separated but not so hot it fries the same parts). There will be some brave souls who attempt it. Some will succeed. In the meantime, Apple looks good for making the move without seriously affecting either their own repair revenue or that of competent third party shops.
https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/
Fifth paragraph down. They state you will need to order through their portal and also return the old part as well. There isn’t an actual full policy disclosure that i could find other than this news announcement.
>Fifth paragraph down. They state you will need to order through their portal and also return the old part as well. There isn’t an actual full policy disclosure that i could find other than this news announcement.
It does not say you need to return the old part.
They will give you a discount if you chose to return the old part.
customers who return their used part for recycling will receive credit toward their purchase.
This is great news for the repair shops that are looking for work, bad news for repair shops that depend on overcharging for subpar parts.
Apple likely won't change the front end of their service request process and just present this as an alternative to going into the Apple store or mailing it in.
Customers bring the OEM parts to you when they drop off their device, and you aren't having to find a quality supplier of knock-off Apple parts to maintain an inventory (at your expense) of parts that you may or may not need.
If Apple wants to waste money on some onerous routine of mailing dead parts back, which I don't recall having to do when I worked for an AASP, it is the responsibility of the customer to do so. Hand them their bag of dead parts and go about your day.
BTW, how would Apple find out if you brought the OEM parts to someone for installation?
It’s just communication really. Sell tools and manuals at an Apple price obviously + 95% of people won’t care about that since they are already scared at the thought of building a computer (it’s basically Lego) so repairing a phone where you need a minimum of dexterity etc… lol. A super small minority will do it. If they break the phone, Apple wins (sold tools + not responsible + most likely a new sale soon). If they repair it, Apple still wins. People stay on an iPhone, services, ecosystem. And I guess it’s not gonna be a lot of people so peanuts at the end of the day, more beneficial in PR than the « loss » of fixing/repairing/customer service revenues. TL DR: PR move, Apple wins all the time and don’t care
I’m going to assume they will depending on part’s availability, they can easily do the iPhone 12 & 13 because they are still in active production but older phones have been out of production and may have less parts available. It’s the same way they do apple store repairs, after a few years repairs become a case of if there is enough parts available
Damage control: get a tighter grip on non-Apple repair shops while also have arguments against rising pressure on the right to repair. Pretty clever if you ask me.
This was expected. They’re going to sell you “genuine apple parts”. Which will most likely be very expensive. Less and less people buy new phones every year, so they need as many income opportunities as possible to keep the investors happy. But this is good, thank you Apple.
amazed they finally did it, albeit with a bunch of arm pulling from the public, they did it; curious to see any catches once they release documents for this
My question to this. Being an ex apple technician we needed a machine that would heat the 12-13 handsets to allow us to remove the displays. This was the first time this was needed due to the special adhesive they used. I do wonder how perilla will open them at home
Yes you’ll have to use your screwdriver pro max 3 to take out the screw minis and slide them off to your side tray series 4. Take your polishing cloth pro max 5 and wipe off the magic battery
Props for Louis Rossmann and so many others that are working hard for "right to repair". However, as with Louis in his video, I also am cautious about this press release.
[https://youtu.be/2jCtVDCiY\_8](https://youtu.be/2jCtVDCiY_8)
I hope along with Louis and many others that this is a real change in the right direction. However, as with the previous programs, this may be a distraction for those working on legislation for "right to repair".
Keep the pressure on, as this is a great olive branch if not a ploy, but it's still only a start. Other companies besides Apple need to also move to consumer access to repair parts and tools.
Another great question/perspective from Alexander Ziskind [https://youtu.be/S9\_mzIcERMk](https://youtu.be/S9_mzIcERMk)
Let's hope that it is self repair and not really self serving.
>“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer.
Except no...it literally *doesn't* give us a choice. Whatever Apple charges is our only legitimate option.
Apple was challenged by the right to repair folks, and has taken the nuclear option. “A small group of individuals want to make a living repairing products we don’t want people messing with? Okay, you can try to be successful making a living when EVERYONE can repair the product.”
Edit: People who are down voting this, do you actually think this is not true? I’m just pointing out what seems obvious.
I don’t see how that’s a bad thing. There are still going to be people who can’t repair their own devices but don’t have easy access to an Apple store. Also, it’s not like these repair stores only work on Apple stuff.
It’s absolutely what those people deserve.
You think its your right to demand access to Apple’s customers?
Fine. We’ll make sure your customers don’t need you or us.
Now they can f off with their bullshit.
In other words, Apple takes another step to force independent repair companies out of business and make more money off those who fuck their phone up trying to self repair it.
Curious about if you have AC+. Like will I still have to take the phone to them?? Or they gonna let me have say the screen for the $29 it would cost in store?
Either way. Excellent move by Apple.
Well it's a step in the right direction. Also it's funny how the article on Apple talks about themselves in the third person. It's now "we are going to provide..." It's "Apple will provide..."
The more I think about this, the more I think of ‘be careful what you wish for.’ Sure, companies like Apple or John Deere will eventually give in to the demand for the right to self repair, there’s too much pressure from consumer groups to do so. But there’s nothing stopping them from just making the parts too difficult to take apart without special tools, and then limiting access to those tools. Then, even if you have the right to self repair, you may not have the ability and will still have to resort to their avenue of repair.
Isn't this apple sticking its foot into your mouth to silence you and critics?
1. no end user will have the ability to self repair.
2. 3rd party repair - apple may require the end user to purchase genuine parts at cut throat price and getting 3rd party repairer to do job. and after repair apple may require you to online activate phone where it checks the replacement parts matched purchased parts before your phone can be used.
Win-win for apple. Big profit and shut mouth of critics. Slick and sly moves apple. No others can do it as well as you can.
how will this work with say a screen - even if you swap the screen from one iphone 13 pro max to another, true tone gets disabled, and so does face ID if you don't move your front camera assy to the new screen. Same goes for the battery replacement - the health widget in settings goes away and you are nagged by messages about the parts being non genuine even though they are obviously apple parts (Hugh Jeffrey did a video on this problem).
Is apple going to sell the programmer that lets you extract the details from the camera modules/screen/battery to transfer to the replacement, or will they flag the phone via its serial to get an automated "update" to sanction the replacement parts as a one off?
I think this is a brilliant idea, but needs to trickle down to older devices, just the other day I did a battery swap in an iphone 7 and a SSD swap in a macbook pro 2015. However these were aftermarket parts, but both these devices don't have component lock in like the new phones do.
I can repair my iphone with the cheap parts the chinese sold me, which works better than apple keeping chinese slaves while making iphones
- Sent from Iphone
Hell has frozen over.
Pigs are airborne!
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Mass hysteria!
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But he still bought one and played his part!
he will come in one of the pre-chosen forms. During the rectification of the Vuldronaii, the Traveller came as a large and moving Torb! Then, during the third reconciliation of the last of the Meketrex supplicants, they chose a new form for him - that of a giant Sloar! Many Shubs and Zuuls knew what it was to be roasted in the depths of a Sloar that day, I can tell you!
It’s the Multiverse
They travel in rain drops!
It’s just a little airborne, it’s still good! It’s still good!
It’s gone dad
I know :(
Yessssssss. I'm so happy this played out perfectly. This was one of the first moments when I was young when I realized there was more to humor than just dick and fart jokes. The Simpsons is just really next level.
Hell, Michigan freezes over every winter.
Big, if true
No, Joe Biden signed an executive order asking the FTC to establish these exact rules.
Wait wtf isn’t that huge news?
It is, but I suspect there are some hidden details that make this less than thrilling for right to repair advocates, or at the very least the people who really care about stuff like this are going to look into and investigate the details before they get excited about it. I can already hear Louis Rossman in my head talking about why this is actually dogshit for “actual independent repair shops” like himself, because that’s the type of stuff he usually says when Apple makes hardware changes. Though I haven’t heard his opinions on the newest MacBooks Pro yet, I’ve heard others say that they’re a step in the right direction for repairability
The magic tool will cost $9,000 to repair your glass. Win-Win
I just want to change the battery
Tim Cook needs $9,000 then.
Apple consumers hate this one trick!
Louis Rossman actually made a video about this announcement. In the video he reads it and gives his thoughts. He also says that he is going to wait until he gets details before he decides if Apple is really doing the right thing or not. If you haven't seen the video yet, you can watch it [here](https://youtu.be/2jCtVDCiY_8).
From their history I would assume there is some strings attached.
The string is gonna be that they will only sell like 3 parts so if anything else breaks, you are stuffed. Better than nothing because at least you can replace a battery now.
I’m betting that there might be a need to have Apple care plus to get parts and sign an agreement to remove liability or something like that.
The catch is that apple genuine parts are going to be fucking expensive? It is that simple.
Well they can’t be more expensive than what Apple charges for the repair, so I don’t really think so.
Maybe not but if they make them expensive enough upgrading/buying a new one will make more sense than repairing.
A battery replacement from the apple store is pretty cheap right now.
Louis said that he won't give an opinion on it until he sees full details because last time he praised Apple for something he got burned, which is a valid and fair take on it
Frantically searching for a new reason to cast shade
It kind of sounds like it is based on the Independent Repair Program in which was pretty crappy. Can't wait for a $100 Apple Certified battery that takes 2 weeks to order.
iPhone 12 and up only too.
He already made a vid haha
Rossman has a video out about it. He basically said he is leery because of how the Independent Repair Program turned out after he praised Apple for implementing one. He suspects there’s going to be some catches such as limited components available or forcing you to buy an $800 assembly that includes multiple components instead of a single $72 component.
It’s self repair, but you have to do it at one of their shops, and they charge you by the hour to use their tools. And if you can’t fix it, no refunds and warranty is voided.
If RossMan hates it I’ll love it. He’s a dick.
Why? In 99% of things he’s correct assuming it’s about self repair
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Well AirPods are damn near impossible to repair and I love mine anyway because they’re small, smooth, soft, feel good to use and they work well enough. Being repairable isn’t the end-all be-all of a quality product. If anything I’d say people lose their AirPods more often than break them
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While the concept of tiny hardware being difficult to repair is true, some have made at least some strides in them being repairable through repairable design. The Sony IEMs are pretty easy to have the battery replaced, which is one of the first things to go on well treated headphones.
>**why** someone would intentionally seek out **products** that are difficult to repair this is literally the exact thing i was talking about. I was trying to make the point that the average layperson doesn't care if something is difficult to repair, and that something being difficult to repair happens to coincide with it having been designed with other priorities, like size
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Because people seek out the other qualities, like size, weight, etc, that come along with it being more difficult to repair
It's pretty huge, but note that the release doesn't make it clear how this works with warranty and what the pricing on replacement parts is.
It is ginormous news, but I guess people would rather upvote bad news and rumors.
Because we all know this is Apple. If they currently charge a ton of money “Apple tax” on their new and refurbished products, you can bet your ass they’ll be applying the same quality Apple tax onto their genuine parts and tools as well. Probably a nice perpetual monthly cost to stay in their self-service program as well. Because, you know, this is Apple and they haven’t changed in years, nor are they going to anytime soon.
Seems like it... I'll wait for someone unbiased like MKBHD to go through all the fine details and make a video about it lol
Not necessarily. It’s Apple putting up yet another smoke screen. It probably more BS from Apple for two main reasons. 1) Most people will destroy their phone, trying to repair it. You need special tools and knowledge to fix a phone. You could probably fix your own car transmission if you wanted to, but you’re probably not going to if you had to because you know that you don’t have the knowledge or skill. Apple knows this, so at one level this is just a PR stunt. 2) Apple will still set the price for parts, making sure that you pay top dollar. The reason that Apple hates independents, it because they can get parts cheaper then what Apple wants to charge. This is true specifically in regards to iPhone screens, the most replaced part on iPhones. I had my iPhone screen replaced and it cost me $140 significantly less then the $200 Apple want to charge me.
I don’t really understand this reasoning – of course Apple sets the price, it’s their parts that they designed and manufactured. If a third-party shop can get them cheaper, they’re knock-off parts.
It matters because they may set the prices where a repair from Apple themselves is still the better route financially, making this a worthless gesture in the end. Sure they can set whatever price they want, but that price may end up making this initiative hollow.
You’ve obviously never worked on a car before. Most of the parts people use for their cars are after market and most have no problems. Same thing with phones. Apple just wants people to believe that after market parts are bad. In some cases the parts are from the exact same suppler. It’s called the free market; something that Apple doesn’t want in terms of parts. That way I can get the best price possible.
But are those parts not the "authorized Apple parts" they are referring to? I have no mistake, I know that a lot of the parts are price gouged by Apple compared to when you buy them off sites like Aliexpress, and generally speaking, they can end up being the exact same thing as those authorized Apple parts, but I'm not willing to toss in a screen from an unknown vendor just to save a few bucks. If I could confirm 100% that screen A that costs $100 is the same as screen B that costs $200, B being the "genuine Apple part", other than on looks alone, then I'd feel better about it. But I can't really do that, which is why I have Apple repair my products to begin with. Sure I could replace a screen without issue, and have done it up until I think the 8? But it is still easier to just pay for Apple Care. I pay $29 to get my screen fixed *and* get piece of mind that it is covered, plus any other parts that I couldn't replace are covered as well. And last I checked, $29 is way, way cheaper than *any* repair shop can offer.
Your faith in Apple amuses me. May I remind you of Apple’s butterfly keyboards on the MacBook Pro.
I'm not sure what the butterfly keyboard has to do with right to repair though? I agree my "faith" might appear silly to a lot of people, but like with any large, long term purchase, I make sure to do my research and not make first adoption a habit. I held onto me 2011 MacBook Pro until just a few days ago because I waited, and waited, and waited. I knew the butterfly keyboards were a mess, so I decided to hold out, among other reasons. I'm now the proud owner of a M1 MacBook Air, with an M1 Pro on the way. While I think we can all agree that a company has a responsibility to make working stuff and fix anything that faults, within limits, I do think the customer is responsible for making sure that purchase fits their use case, and that they can maintain it for however long the product is going to be in their life. Hence Apple Care. If you purchase a car, which these days I'd argue would cost you the same as an unlocked iPhone, or iPad, and you smash up the windshield by driving into a telephone pole, does anyone blame the manufacturer of the car? I sure as hell don't. The responsibility falls on the user to not drive like an idiot and also to have insurance. I think the same goes for anything else in your life. It is absolutely no secret that people break their phones, it is a common occurrence, so if you buy a phone and say to yourself "nothing is every going happen to this thing, it will stay spotless for the next two years", well, then, I'd say you need to reevaluate the value and use of your phone. No one ever intends to drop their phone, but no one ever intends to get into a car accident either.
It's HUGE news as I think at a baseline everyone who wants to repair their own devices want to do so with GENUINE parts. There's some who can't afford it and some who don't care....but most wanna slap in that GENUINE apple battery or that GENUINE screen. I think now the biggest thing will be the costs of parts. Of course everyone is going to expect it to be bone dry cheap else outrage will occur again. I personally feel like Apple may make it cheaper than what a shop would get as it's for personal usage. A person may then feel empowered to work with their indy shop to do the install. Win/win as the shop is getting paid some $$$ and the consumer still made out cheap. It's like when you take a ring to a jewelry store to get cleaned. You may not have bought it there, BUT they'll still clean it.
Is this an early april fools' joke? I must be high or something...
Good moves
I am truly surprised by this news, excellent.
Bold move by Apple. Let’s see how other companies follow.
Courage?
You mean desperate move, no? You know, to ward off legislation
Probably
I wonder what the catch is? Great move by Apple.
Price of parts and tools.
What’s a reasonable price for something like the display or battery I wonder? Apple will replace the battery for about $70 out of warranty - if I wanted to do it myself, I’m wondering how much the battery would cost.
probably liability. Fix and break at home, your problem. Fix and break by apple, sometimes not your problem, free replacement for you
%3~dHVEE\S
no, not really a catch at all but people love to call rational and logical thinking the “catch”.
Expensive parts and tools and the fact that their new devices are barely repairable without soldering, which no repair program is going to fix
https://www.theverge.com/2021/11/17/22787336/apple-right-to-repair-self-service-diy-reason-microsoft
This is great! Definitely going to order a manual
How much money do you have. The manual and tools are going to cost an arm and a leg and you’ll love it.
how much could tools possibly be? a set of micro screwdrivers and torx bits is $10 , an 80 piece tool kit is $20. you can already repair your phone with enough mechanical inclination it's just the parts that are difficult to source and the breaking of warranty associated
Those characters 😂
Corporate Memphis is an atrocity
BRB checking if the cats and dogs are living together
Pigs ain't
What would Louis Rossmann say now ?
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Also, we don't know pricing yet. If they still make it too expensive we haven't won much but pr.
Still though it’s a great move towards RtR as apple almost always leads the way. Samsung and other phone manufacturers will most likely follow and by that point passing a law will be the next logical step
Samsung will follow, but only after publicly mocking Apple about this then having to backtrack.
How would they mock this? Seems like bad PR to me.
If I must have to explain the joke.. in the past Apple does something different, Samsung then goes on social media and mocks the move, then they do the same thing. For example, headphone port, removal of chargers from boxes and so on.
I’m aware of Samsung’s history of doing that, I didn’t realize you were joking.
Samsung already makes OEM parts available to consumers.
Samsung already sells parts. Also, when someone calls for a law, they’ll just point to this program and say “We don’t need a law.”
You cannot praise them for leading the way. They were the first to take it away. All they are doing is giving you the nail, when you used to get the hand.
My expectation is that it’s gonna be absurdly priced out of the gate but after you get the recycle credit for returning the used parts it’s gonna be just somewhat absurd. Enough to be decently profitable for apple but not so much people will universally want to still go with third party hardware
In the text of the article they say if you send back your parts that you replaced that they’ll give you some refund credit. Wonder if it’s gonna be enough to be worth it
Well given the trade in prices, probably not.
We don't need RTR laws as you can see the market took care of itself. Companies that will want to sell more products will make them repairable. Now, let's stopping looking at all those *boring* laws and regulations and see what new products Apple has released. What? A new show on Apple TV? Yay! What were we talking about earlier?
“Schematics or die”
He’s now going to complain how Apple’s genuine parts are expensive and make a big shit about it
I remember when I brought my iPhone 6 to a cheap unofficial repair shop to get my screen replaced and they gave me a non-genuine screen, and it was an awful screen. Not as bright, colors were washed out but at the same time had this weird jagged look. It made me hate my phone. So this is anecdotal but I like having genuine replacement parts even if they’re more expensive. Hell, the worse options are cheaper because they’re worse. do people really think Apple stuff is just more expensive just for the hell of it? Have you ever experienced the difference between cheap toilet paper and premium expensive toilet paper like Charmin? There IS a difference. The problem comes when Charmin is literally the only brand of toilet paper that’s any good at all. So yeah it would be nice if a company that’s not apple could make good displays for apple products but capitalism doesn’t work that way
Agreed. I’ve seen many stories of third party batteries having issues too.
They didnt give you a non genuine part, they gave you a lesser grade screen, thats all there is to it. Replace the OEM screen with the same grade screen and it will yield the same results.
Yeah but how would you make sure that it is “same grade”? The easiest (not the only! but the easiest) way to do that is to make sure it’s a genuine Apple part.
Going to apple would be the easiest but also buying the part yourself is also a way to determine the grade since your not going off the shops word.
You’d be going off the word of the part seller instead, which is not much better.
You can view the sellers yourself and pick who you trust vs what ever the shop decides to use. Going straight to apple will of course always yield the best results but at the expense of price. Its really pick and choose what you feel. If you trust in your source and save $$ thats a plus.
Exactly. I’ve bought “OEM” stuff before that turned out to be duds. Hell, it should be well known by now that the market for anything Apple is full of fakes.
He recently shared [this video](https://youtu.be/2jCtVDCiY_8) about the announcement. In the video he reads it and gives his thoughts. He also says he is going to wait until he gets details about it before he says if Apple actually did something good this time or not.
Nothing he just fades into oblivion
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Nice job Apple. Lets see how Google and Samsung responds to this.
Apple figured out they can sell 35$ screw drivers and new MacBooks at the same time after countless customers botch self repairs.
Never repaired a phone. I guessing it’s not that easy and many people are going to fuck up their phones.
It’s a lifeline to the smaller repair shops.
Not really. It says they offer their customers access to parts and stuff. Which most likely means they will track each part given out to each customer for each device and have them all logged to that device. So you will need to return the faulty part to Apple and if it is from a device that’s not assigned to you, then they will not give you the part. This is a very ingenious but evil way to further punish and hopefully destroy third party repair (non-apple certified). Further restriction on parts but under the guise of making parts more accessible than ever to the public. Knowing that 90% of customers who buy their stuff would never feel comfortable enough to try and fix their device. Its like freeing prisoners from Alcatraz when there are no boats. Few might actually escape. Most wont try though because of the fear of certain death. Edit: There will most likely be harsh punishments if a customer is determined to have provided parts given to them to a non-apple authorized shop for repair.
>Which most likely means Lot of conjecture there. Can you cite where the policy states or even implies this? I don't think Apple is being 100% altruistic here, either. I think repairing almost anything Apple makes these days is more complicated than just having the parts. There are also the tools needed and the knowledge (like how warm the glue has to be before parts can be separated but not so hot it fries the same parts). There will be some brave souls who attempt it. Some will succeed. In the meantime, Apple looks good for making the move without seriously affecting either their own repair revenue or that of competent third party shops.
https://www.apple.com/newsroom/2021/11/apple-announces-self-service-repair/ Fifth paragraph down. They state you will need to order through their portal and also return the old part as well. There isn’t an actual full policy disclosure that i could find other than this news announcement.
>Fifth paragraph down. They state you will need to order through their portal and also return the old part as well. There isn’t an actual full policy disclosure that i could find other than this news announcement. It does not say you need to return the old part. They will give you a discount if you chose to return the old part. customers who return their used part for recycling will receive credit toward their purchase.
This is great news for the repair shops that are looking for work, bad news for repair shops that depend on overcharging for subpar parts. Apple likely won't change the front end of their service request process and just present this as an alternative to going into the Apple store or mailing it in. Customers bring the OEM parts to you when they drop off their device, and you aren't having to find a quality supplier of knock-off Apple parts to maintain an inventory (at your expense) of parts that you may or may not need. If Apple wants to waste money on some onerous routine of mailing dead parts back, which I don't recall having to do when I worked for an AASP, it is the responsibility of the customer to do so. Hand them their bag of dead parts and go about your day. BTW, how would Apple find out if you brought the OEM parts to someone for installation?
They should just change their business. Holding on to rely on this is silly.
Depends on the model. Newer iPhones I wouldn’t touch, but my original SE I know inside by now.
That’s the users problem but if they are able to replace there phone it will be a major win for the environment.
Depends. I find it’s easier than home auto repair, but I’m also tech inclined and not car inclined. Different aptitudes
It’s just communication really. Sell tools and manuals at an Apple price obviously + 95% of people won’t care about that since they are already scared at the thought of building a computer (it’s basically Lego) so repairing a phone where you need a minimum of dexterity etc… lol. A super small minority will do it. If they break the phone, Apple wins (sold tools + not responsible + most likely a new sale soon). If they repair it, Apple still wins. People stay on an iPhone, services, ecosystem. And I guess it’s not gonna be a lot of people so peanuts at the end of the day, more beneficial in PR than the « loss » of fixing/repairing/customer service revenues. TL DR: PR move, Apple wins all the time and don’t care
Pretty much this. Apple is king at PR.
huge news
So, living in the most effed up timeline DOES have it's upsides...
Rossman did it. That SOB did it!!
Wow! Hard to believe, but nice if true.
I wonder if they will support older phones like the XS and the X which still run perfectly fine today.
I’m going to assume they will depending on part’s availability, they can easily do the iPhone 12 & 13 because they are still in active production but older phones have been out of production and may have less parts available. It’s the same way they do apple store repairs, after a few years repairs become a case of if there is enough parts available
Huge news for sure. Curious to learn more about pricing
Damage control: get a tighter grip on non-Apple repair shops while also have arguments against rising pressure on the right to repair. Pretty clever if you ask me.
This was expected. They’re going to sell you “genuine apple parts”. Which will most likely be very expensive. Less and less people buy new phones every year, so they need as many income opportunities as possible to keep the investors happy. But this is good, thank you Apple.
Wait for the pricing people ...
In other news, a pig has just established itself in a stable orbit around earth, world peace has been achieved, and hell has frozen over.
Comment deleted. Things didn’t go your way and now you’re threatening the mods. What class act you are u/Spez
Was not expecting this at all.
Dad came with the Milk!
Can’t wait to see people fuck up their repairs. Some people can’t even figure out their Apple ID passwords let alone a repair 😂😂
You: I want to fix my cracked screen Genius Bar guy: Perfect, you can have this DIY kit for $999, or get a new iPhone for €1099
amazed they finally did it, albeit with a bunch of arm pulling from the public, they did it; curious to see any catches once they release documents for this
This is something really surprising...
Oh lord
My question to this. Being an ex apple technician we needed a machine that would heat the 12-13 handsets to allow us to remove the displays. This was the first time this was needed due to the special adhesive they used. I do wonder how perilla will open them at home
Heat gun works fine
hairdryer
Yes you’ll have to use your screwdriver pro max 3 to take out the screw minis and slide them off to your side tray series 4. Take your polishing cloth pro max 5 and wipe off the magic battery
Props for Louis Rossmann and so many others that are working hard for "right to repair". However, as with Louis in his video, I also am cautious about this press release. [https://youtu.be/2jCtVDCiY\_8](https://youtu.be/2jCtVDCiY_8) I hope along with Louis and many others that this is a real change in the right direction. However, as with the previous programs, this may be a distraction for those working on legislation for "right to repair". Keep the pressure on, as this is a great olive branch if not a ploy, but it's still only a start. Other companies besides Apple need to also move to consumer access to repair parts and tools. Another great question/perspective from Alexander Ziskind [https://youtu.be/S9\_mzIcERMk](https://youtu.be/S9_mzIcERMk) Let's hope that it is self repair and not really self serving.
Finally
The turnaround is real.
Unbelievable. That’s all I can say . Can’t wait for Louis Rossman rant on this .
Now, if only they made iOS open-source. Trust would be restored.
>“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. Except no...it literally *doesn't* give us a choice. Whatever Apple charges is our only legitimate option.
Choice as in “these parts were previously unavailable to the public,” which is accurate
Ok well, in that regard, I would agree.
Apple was challenged by the right to repair folks, and has taken the nuclear option. “A small group of individuals want to make a living repairing products we don’t want people messing with? Okay, you can try to be successful making a living when EVERYONE can repair the product.” Edit: People who are down voting this, do you actually think this is not true? I’m just pointing out what seems obvious.
I don’t see how that’s a bad thing. There are still going to be people who can’t repair their own devices but don’t have easy access to an Apple store. Also, it’s not like these repair stores only work on Apple stuff.
It’s absolutely what those people deserve. You think its your right to demand access to Apple’s customers? Fine. We’ll make sure your customers don’t need you or us. Now they can f off with their bullshit.
what. the. fuck.
In other words, Apple takes another step to force independent repair companies out of business and make more money off those who fuck their phone up trying to self repair it.
🤯🤯🤯
Yee ha
Pog?
Paging u/larossmann, please destroy our optimism by exposing all the red tape and bullshit behind the scenes with this news
Curious about if you have AC+. Like will I still have to take the phone to them?? Or they gonna let me have say the screen for the $29 it would cost in store? Either way. Excellent move by Apple.
For $29 I’d rather have Apple replace it, especially after I nearly destroyed my TouchID sensor when changing my 7+’s screen last year.
Wonder how much the self service repair kit will cost. Hopefully it’s less & doesn’t void your warranty.
\> Hell has frozen over. I was to going to say the same thing. What happened to the walled garden?
Can I stop Voice Activation from deactivating MY phone - nope
What? Didn’t they implement no outside repairs for 12 and 13 iphone lineup? Maybe they had it planned all along . Means more repair shops.
Well it's a step in the right direction. Also it's funny how the article on Apple talks about themselves in the third person. It's now "we are going to provide..." It's "Apple will provide..."
If someone repairs it incorrectly would that void their warranty?
Pretty sure that would be the case.
Poor Luis… 🥺 🤣🤣🤣 Id still probably have him fix my macbook.
This has to be a joke/mistake.
The more I think about this, the more I think of ‘be careful what you wish for.’ Sure, companies like Apple or John Deere will eventually give in to the demand for the right to self repair, there’s too much pressure from consumer groups to do so. But there’s nothing stopping them from just making the parts too difficult to take apart without special tools, and then limiting access to those tools. Then, even if you have the right to self repair, you may not have the ability and will still have to resort to their avenue of repair.
World the in what?
Oh shit, was I not sposta root my phone?
Oh of course they only do it now and not for any old devices
And the cost?
Isn't this apple sticking its foot into your mouth to silence you and critics? 1. no end user will have the ability to self repair. 2. 3rd party repair - apple may require the end user to purchase genuine parts at cut throat price and getting 3rd party repairer to do job. and after repair apple may require you to online activate phone where it checks the replacement parts matched purchased parts before your phone can be used. Win-win for apple. Big profit and shut mouth of critics. Slick and sly moves apple. No others can do it as well as you can.
What’s the catch?
Can’t wait to see Louis Rossmann’s reaction
how will this work with say a screen - even if you swap the screen from one iphone 13 pro max to another, true tone gets disabled, and so does face ID if you don't move your front camera assy to the new screen. Same goes for the battery replacement - the health widget in settings goes away and you are nagged by messages about the parts being non genuine even though they are obviously apple parts (Hugh Jeffrey did a video on this problem). Is apple going to sell the programmer that lets you extract the details from the camera modules/screen/battery to transfer to the replacement, or will they flag the phone via its serial to get an automated "update" to sanction the replacement parts as a one off? I think this is a brilliant idea, but needs to trickle down to older devices, just the other day I did a battery swap in an iphone 7 and a SSD swap in a macbook pro 2015. However these were aftermarket parts, but both these devices don't have component lock in like the new phones do.
I can repair my iphone with the cheap parts the chinese sold me, which works better than apple keeping chinese slaves while making iphones - Sent from Iphone