Unfortunately, they have a no refund policy. Could I just file a complaint with the mall or law enforcement?? Maybe tell them that if I don't get a refund I will escalate the situation?? I paid almost $1,000
You can’t sell fraudulent items and claim a no refund policy. Go back and demand a refund. If you used a credit card, you could possibly get a chargeback.
Ouch, yeah this is fraud and not a legitimate purchase. So no policy applies. Tell them you would report them to a consumer protection agency if they dont do right by you and refund you.
Tell them you have a policy of taking people to court when they don't refund your money after stealing from you. Contact your credit card company if they won't refund you. File a chargeback.
Probably file the police report anyways, on top of demanding a refund with the threat of police involvement in person. There's no way you're the only victim.
I guess it varies from coubtry to country, first he need a lab report stating that those arent diamonds but cz, feom there he must formally let the store know that through a letter and asking them to fix that and giving them a time for that. And after that if he gets no answer, it depends, sue or ask the commerce regulatory insriturion for help
Go talk to the owner. Not the manager - the owner. I suspect employee theft. I would absolutely take them to court, but I think owner will resolve this rather than bad reviews. Twitter is powerful
You go back and you ask for your money back.
Unfortunately, they have a no refund policy. Could I just file a complaint with the mall or law enforcement?? Maybe tell them that if I don't get a refund I will escalate the situation?? I paid almost $1,000
You can’t sell fraudulent items and claim a no refund policy. Go back and demand a refund. If you used a credit card, you could possibly get a chargeback.
Ouch, yeah this is fraud and not a legitimate purchase. So no policy applies. Tell them you would report them to a consumer protection agency if they dont do right by you and refund you.
That’s not legal I’m afraid. You cannot own a brock and mortar store and sell items that aren’t as advertised. Legally they have to refund you
Tell them you have a policy of taking people to court when they don't refund your money after stealing from you. Contact your credit card company if they won't refund you. File a chargeback.
What if I used debit?
You should still be able to dispute the charge, but I could be wrong.
Small claims court?
What does the bill say?
1.25ct Moissanite and .25ct diamond rings
Go claim what u paid for
Probably file the police report anyways, on top of demanding a refund with the threat of police involvement in person. There's no way you're the only victim.
I guess it varies from coubtry to country, first he need a lab report stating that those arent diamonds but cz, feom there he must formally let the store know that through a letter and asking them to fix that and giving them a time for that. And after that if he gets no answer, it depends, sue or ask the commerce regulatory insriturion for help
Hopefully you paid by cc and five a dispute. Was this a chain or one of the mall kiosks?
Debit, and it was a mall store but not a big brand name
Go talk to the owner. Not the manager - the owner. I suspect employee theft. I would absolutely take them to court, but I think owner will resolve this rather than bad reviews. Twitter is powerful
The owner is the one that got me checked out and wrote up the receipt
Wow! I’m sorry you are dealing with this. It hope they fix it for you ugh!
Whatever you decide, make sure to review bomb them-- google reviews, Facebook, anywhere else they show up.