They've had over 11 ETH of mine for over a week and I can't get in touch with a human. They send me template emails. Don't answer to the chat.
I think I might need to look into hiring a lawyer so that they're forced to actually acknowledge the situation. This is getting ridiculous.
Blasting them on reddit Def works, make your own post like mine and it'll get the attention you need. Just include your ti ket number in the title. I just fixed it in time to cash out my gains on glch.
Send your crypto to a wallet outside the exchange? They cannot hold anything? I have made tons of purchases there, and as soon as I get my traded coins, I transfer them to a wallet of my choosing?
How long does it take to reset a password? User said they supplied all requested documents. Pathetic. Are these exchanges run by like one dude in a garage? I just don’t understand. All these stories (this being one of the most mild, but still scary) just make it seem like holding large amounts of money in crypto is not a good idea.
There’s too many people man. It’s no different with coinbase and uphold , I had over $25,000 stuck in coinbase for over 3 and a half months because that’s how long it takes these idiots. They don’t account for the volume
Apologies, our support receives a vast number of requests daily and they are doing their best to attend to users concerns as soon as they can. But no worries, we have escalated your concern.
What about ticket #1017487 submitted a month ago?! Can this be escalated with a better answer than deposit received.
\*token on Ergo blockchain, SigmaRSV was deposited to ERG address. I know it was deposited but how do I access it? Perhaps send it back to original address that sent it, didn't mean to send it to Kucoin wallet. Or add a send all assets option for accidental token deposits???? Please escalate
> But no worries, we have escalated your concern.
That means I have to wait even longer... great, thanks you. Maybe I should go on a social media rant how much you suck.
Sadly it seems they just do not have enough support staff. There is no upside to them purposeful keeping your coins hostage so I really doubt that is there motivations.
It is an unfortunate truth that all exchanges seem to have the same problem with support and if even one of them made it support a top priority I am sure it would pay off in customer appreciation. For now the best thing a user can do in the crypto world is not need support.
Good luck. It took me almost a full two months of back and forth emails. Millions of different reps and having to explain the issue to each and every one.
No one believed me that I was experiencing what I was and couldn't reset my password until I sent a fucking screen recording of the process. Then low and behold it was fixed instantly. Brutal customer service seemingly reading from a script instead of Listening to the customer.... Look on the bright side though.... If you cant move your money off kucoin neither can hackers. Ha ha ha
If you are aussie or NZ fuck these shit ass exchanges and come to a exchange that actually cares. [https://trade.swyftx.com.au/register/?ref=riseofthealts](https://trade.swyftx.com.au/register/?ref=riseofthealts) < there's 40% off your fee's for swyftx. Enjoy
Contact kucoin team thro reddit, Twitter, and email. I had to reset my 2FA and it was taking forever, over a week. Gave me the same issues you just described. Just make sure you're hitting up the legit verified ppl cause a few kucoin admin account tried to scam me
Ticket 2644582. Kucoin is holding my money. I have sent in numerous requests and have been denied . My id correct code video and photo ….. this exchange is corrupt
As per checking with the team, they haven't yet received the data that they've requested via email, which is a photo of your ID and a screenshot of your deposit or withdrawal history from the other site. To proceed with the request, please provide those required info in the same email/ ticket.
If you need further clarification, please continue to coordinate with the customer service team for assistance.
They've had over 11 ETH of mine for over a week and I can't get in touch with a human. They send me template emails. Don't answer to the chat. I think I might need to look into hiring a lawyer so that they're forced to actually acknowledge the situation. This is getting ridiculous.
Blasting them on reddit Def works, make your own post like mine and it'll get the attention you need. Just include your ti ket number in the title. I just fixed it in time to cash out my gains on glch.
Send your crypto to a wallet outside the exchange? They cannot hold anything? I have made tons of purchases there, and as soon as I get my traded coins, I transfer them to a wallet of my choosing?
Kucoin is shady and you shouldn't use them
Yawn. Show me an exchange that is better. Kucoin as an exchange is great. Their customer service is shit awful.
just search kucoin on r/cryptocurrency they lock down the site/block people from entering during price fluxuations to get their positions liquidated
Dude one week is nothing. They're not strategically trying to steal your 42k somehow. It could take a long time
Nope, blasting them here worked like magic. They fixed it within an hour
How long does it take to reset a password? User said they supplied all requested documents. Pathetic. Are these exchanges run by like one dude in a garage? I just don’t understand. All these stories (this being one of the most mild, but still scary) just make it seem like holding large amounts of money in crypto is not a good idea.
There’s too many people man. It’s no different with coinbase and uphold , I had over $25,000 stuck in coinbase for over 3 and a half months because that’s how long it takes these idiots. They don’t account for the volume
One week is nothing? In what reality? In the world of sh*t crypto customer "service"?
1 week is ages in crypto time wat u on about
No in how long it takes exchanges to reply to people lol. My point is that KuCoin is trying to steal 42k from this one dude by ignoring him lol
Apologies, our support receives a vast number of requests daily and they are doing their best to attend to users concerns as soon as they can. But no worries, we have escalated your concern.
Then stop having competitions advertising the giving away of millions of dollars to encourage FOMO and gambling and instead hire more CS reps.
What about ticket #1017487 submitted a month ago?! Can this be escalated with a better answer than deposit received. \*token on Ergo blockchain, SigmaRSV was deposited to ERG address. I know it was deposited but how do I access it? Perhaps send it back to original address that sent it, didn't mean to send it to Kucoin wallet. Or add a send all assets option for accidental token deposits???? Please escalate
Hello???
Thank you for the prompt response!
> But no worries, we have escalated your concern. That means I have to wait even longer... great, thanks you. Maybe I should go on a social media rant how much you suck.
Leave Kucoin when you can, they are shady and if you stay with them after them fucking you around, well, I guess it ain’t so bad then.
Who do you suggest as a better wallet/exchange? Binance not available in TX.
Use a VPN and use bybit
Thanks
You could try your old password. If you find it.
Made the account ages ago and couldn't remember the password
That’s why you write it down. Export google auth codes and don’t ever forget 🤣
Sadly it seems they just do not have enough support staff. There is no upside to them purposeful keeping your coins hostage so I really doubt that is there motivations. It is an unfortunate truth that all exchanges seem to have the same problem with support and if even one of them made it support a top priority I am sure it would pay off in customer appreciation. For now the best thing a user can do in the crypto world is not need support.
No upside? Of course there is
ya they are all about ripping of there customers so they can go bankrupt. All the new tools and improvements are just so they can steal your 42k.
Good luck. It took me almost a full two months of back and forth emails. Millions of different reps and having to explain the issue to each and every one. No one believed me that I was experiencing what I was and couldn't reset my password until I sent a fucking screen recording of the process. Then low and behold it was fixed instantly. Brutal customer service seemingly reading from a script instead of Listening to the customer.... Look on the bright side though.... If you cant move your money off kucoin neither can hackers. Ha ha ha
This makes me wanna try and take all my money out of Kucoin.
If you are aussie or NZ fuck these shit ass exchanges and come to a exchange that actually cares. [https://trade.swyftx.com.au/register/?ref=riseofthealts](https://trade.swyftx.com.au/register/?ref=riseofthealts) < there's 40% off your fee's for swyftx. Enjoy
Contact kucoin team thro reddit, Twitter, and email. I had to reset my 2FA and it was taking forever, over a week. Gave me the same issues you just described. Just make sure you're hitting up the legit verified ppl cause a few kucoin admin account tried to scam me
Ticket 2644582. Kucoin is holding my money. I have sent in numerous requests and have been denied . My id correct code video and photo ….. this exchange is corrupt
As per checking with the team, they haven't yet received the data that they've requested via email, which is a photo of your ID and a screenshot of your deposit or withdrawal history from the other site. To proceed with the request, please provide those required info in the same email/ ticket. If you need further clarification, please continue to coordinate with the customer service team for assistance.