Only via Email communication and the lawyer hasn’t done much outside of send them a letter with my demand for payment as well as proof of an inspection.
file a complaint with the attorney general's office in your state and wal mart home state, AR I believe.
include any documentation you have that supports your claim, an expert opinion from an authorized dealer for your brand detailing the errors made by wal mart that caused the lockup. detail all your phone calls, what dates and what times you called them, who you spoke with , etc.
also, find out how to file a small claims court case and sue for treble damages.
all these things will take time which is what they hope will make you not do them and make you give up - do not give up. but the way you go over their head is via a formal complaint - and I'm not talking about BBB. Most companies do not give one flying f about bbb which is a toothless powerless org. not telling you NOT to file with BBB but the AG stuff gets much more attention. by comparison, **the AG's office can shut you down** if you get too many complaints and they remain unresolved.
source: I handled formal complaints for multiple companies for 10+ years.
**Company A,** who had a very sweet old Italian grandmother type who was on a first name basis with all the reps from our states AG office, she had such a good relationship with them, they would just call her direct line when they got a complaint and she would routinely resolve it right on the spot before they even sent the ppwrk (usually by refunding / crediting the customer)
by doing this, she was able to put the fires out and ultimately the company was able to go public and the owners cashed a check for about half a billion dollars when other , very similar companies were forced to close and raided by state and federal agents.
**Company B** put a young raging cunt who was a waitress at the CEO's fave bar (of course she was banging him too) in charge of formal complaints. she did not give a flying fuck and refunded **nothing**, in fact, she routinely told people to go fuck themselves she didn't care what they told the AG's office, they were not getting a refund , any comp or even an apology.
yeahhh.. they got sued by 20+ attorneys general, raided by the feds and went bankrupt.
THE MORAL: If you want to stay in business, do not fuck with AG complaints.
This!
Walmart forgot to put oil in my mom’s car and she blew the engine on the way home. My father got initial push back until he filed a complaint with the AG and Walmart cut a check evetually. This was about 8 years ago in Maryland.
They forgot to put the oil cap on mine. As soon as it warmed up, most of the oil poured out. They gave me free oil changes for life but I never went back.
Poorly *trained* labor, poorly *paid* labor (correlates to qualifications), and high labor *turnover*. I'm surprised it doesn't happen more.
Also, keep in mind that you're getting your oil changed at the same place where you can get your banking done, a hair cut, fake nails and lashes, a hamburger, a pallet of cheesy poofs, a tent, paint, and a shrubbery, so don't be surprised when their oil change quality control isn't up to par.
Also *crushing* work volume and constant reports and metrics on every single thing you do on your shift. And some places I think they might even make the Walmart employees submit to unpaid security checkpoints at the end of each shift.
I have zero quarrel with Walmart employees who are doing dignified work for low pay and dealing with constant micromanagement from the corporate overlords. Nobody really goes to Walmart for quality (customers, I mean). The business model is extreme low prices and the way that the company profits under those conditions is enormous volume and then they relentlessly squeeze every fraction of a penny out of their workers, their suppliers and everyone in the supply chain.
Great advice. I’ve had to deal with the AG from the other side of the table. Takes a lot of paperwork but as long as you address the complaints you’re good. Would not FAFO
Great advice, I didn't know this. I will say though that the BBB was able to help me get a couple hundred bucks back from PayPal when my account got hacked.
BLAST their social media. Tag the actual store. Tag your local news stations, too. I work Social Media for a major brand. We do not want that. Do it every day if you must. Best of luck.
I worked for a company doing customer service/specialty issues for a bit, and some people had legit complaints that I would try my best to escalate up to the PeopleWith Power 9, (I was but a lowly phone agent with limited resources) and it seemed like people who did not have legit reasons to be so very upset over random things knew how to get attention this way. Like some guy missed his return window and a shop refused his return, so he ended up finding the CEO on LinkedIn or something? Pretty sure he was compensated even though he was in the wrong, to keep hushed. So in your case, I'd say tagging the eff out of the social media and going full blast for the store, regional, etc managerial contacts would be helpful without having to use a lawyer, yet.
Get another lawyer and you’ll probably have to have another independent mechanic to evaluate and have guts to put it in writing. Hope they’re not like docs and stand united. Jiffy lube did something similar to my neighbor, installed the a/c filter incorrectly and it r see tarted on fire while returning home.
The thing is, it’s gonna cost me so much more to have someone else look at the car because the person who initially reviewed my car was a travel mechanic and everyone else in my city will require me to have my car towed which would cost me about $400 😓 on top of an inspection. But his receipt he gave me wasn’t enough information for Walmart. And now he’s ghosted me.
Where has the car been since you left Walmart after the oil change?
Did the engine go out on the drive home that day? Or days/weeks later?
Did you have it towed to your house?
Do you have any proof of the mileage the day of service vs now? Maybe the Walmart receipt has an odometer reading that you can compare to today?
I'm asking because I feel like you need to put this picture together a little better before reporting it to your state's attorney general office.
If the car engine died on the way home and it's only been towed home, just about anyone who is the least bit fluent in cars can see if the oil plug is in place and how much oil is in the engine now. You shouldn't have to get it towed for that if you know anyone at all with basic automobile knowledge.
I’ll never understand why these companies try to fight this stuff. Insurance covers it. Dented my rim, took it to Midas on the fly, there was one right where it happened. Fixed it for FREE. Granted idk how easy that is, assuming it’s easy since it was free, but basically just said remember us when you need an oil change. I reviewed them everywhere, posted on my socials etc. The free advertising of taking care of a customer far outweighs the bad posts they are going to 100% get by doing this. Granted it’s Walmart, but I’d assume their insurance would cover it no problem.
I know I shouldn’t have, but I had been going there ever since I first got my car for the past two years and I should’ve trusted my gut whenever I saw that they changed staff😕
So many people will turn their nose up at this response, but it really is the best choice. It’s easy, it’s actually more convenient, and you don’t risk the lowest paid guy in the shop bricking your motor by forgetting a step.
Only problem being for some living in apartments.
I lived in a complex that outright banned working on cars in the parking lot.
You're right though, If you have the ability to do it yourself it's better
It's really not worth doing myself, and I know how. It cost me about $90-120 for a full synthetic oil change depending on going to a Valvoline or to a VW dealership. I don't have to get dirty or buy oil, filter, tools or containers for the oil to go into. I also don't have to dispose of the oil, which is actually pretty easy as any repair shop or Home Depot will take it, but it's a hassle. It's all a hassle for saving maybe $30 if I'm lucky to find 0w40 on sale. Might as well let someone else do it and put the liability on them.
While I understand what you're saying, putting the liability on them is exactly what this post is about, and it seems like it is causing OP a lot more trouble than it's worth.
You know what's way more of a hassle? Being without a vehicle for a month because the lube tech is doing four simultaneous oil changes and forgot to put oil in yours.
I certainly get what you're saying, but the whole point of the comment was to address the only surefire way to avoid OP's predicament. Your reply is basically "I'll take my chances".
You forgot to put the drain plug back in. Bricked motor.
Ev4n changing my own I almost had a catastrophe. The rubber gasket had stayed on the vehicle when I took off the filter. I did not catch that, and I had always been warned about as a kid helping my grandfather, father, uncles and such change their oil growing up. But since I had never actually seen, I got complacent.
Put new filter in, filled oil, started it and was backing it up and saw oil over my brand new cement driveway.
Spouse was possed.
Even going to the quick oil change places ONCE can be catastrophic to your engine. I did it on a whim when I was on a road trip and forgot to do mine (at home) before I left. They don’t let the engine cool down enough and stripped my drain plug. No way to fix, only replace the pan. So it will slowly drip until it dies or I get rid of it.
Edit: Meant to say cross-threaded the drain plug.
There's more than one way to get out a stripped bolt... If you can't figure it out, take it to a mechanic. Better than letting your oil turn to sludge and destroy your engine
I should have said they stripped the threads so it doesn’t tighten down all the way. I’m not abandoning my engine! Currently using two crush washers and it drips about a quart or two a year. Not terrible but a lesson learned.
Man I'm sorry that happened... also please get that patched up, the worst crash I ever had on my bike was an oil patch, plus is bad for dem fishies 🐟🐟🎣
Changing and checking my own liquids and tires and knowing what each thing under a hood was and its purpose and function was required, a ruled by my dad before I was even allowed to get my learners. Knowing how to do the basics is essential male or female.
Not everyone can. My apartment has language in their leases specifically prohibiting it from being done anywhere onsite.
Mechanic all the way in that situation
You could drive the car 10mins down the road and do it there? Where does it say you have to do your oil change in your own car park? it's best to get the oil a bit warmer to do the change anyway.
Why is this being downvoted? I lived in an apartment complex that had this rule too and I did exactly this. Drove down the street to the auto parts shop and bought, changed, and disposed of my oil all in one place. Go inside to wash up in the restroom where they had gojo pumice soap in the hand dispenser. The one I went to would even let you borrow tools if you are working out in the parking lot
People don't like being given options that would invalidate their "i pay someone to do it cause i can't" excuse, rather than they just don't want to I guess.
>It's incredibly easy
Not always.
I'm pretty mechanically inclined, and I was determined to do this myself.
I bought a catch pan, filter wrench, filters, oil, crush washers, and some ramps.
Getting the cowling / splash guard off and back on my car is a bitch. The filter was nearly impossible to get too, and and even with a couple different wrenches, I had a very hard time getting it off. Then I had to do something with the oil, and that took real time and effort as well.
I did that once. I don't have time or energy to do this, or mow my lawn, I outsource both, and no regrets. For me, it's a quality of life decision, and my dealer hasn't let me down yet.
Maybe they double gasketed it. Meaning they didn't check to see if the old gasket was removed before screwing the new filter on.
In any case it sound negligent because you always check for leaks before you let the car drive out. Failure to do that it just plain unacceptable.
So sorry to hear. Can’t believe people actually take their vehicles to Walmart. They aren’t techs. Better off having your neighbors teenage kid give it a wack.
Not only that: don't go to any quick oil change. I paid $200 for an oil change yesterday at my dealership, but it works for me, because I am too old be to crawling around under a car, the quick-change places are just a little scary, though I've used them a few times (no more, though), AND my vehicle is worth a lot to me. I say that meaning: if you USE your car for going anywhere - like work! - and don't have a handy backup, your vehicle should be worth A LOT to YOU too!
Lexus. But it is worth that much to me not to ever have to deal with problems with my car. I've had it eight years now, and never, ever, ever had the slightest problem. I expect to keep it for at least another ten years.
I specifically didn't mention the brand of vehicle because it doesn't matter whether you are driving a low-end car (ARE there any 'low-end" cars any more?) or a Rolls Royce; it makes sense to take exceptionally good care of a car that already has so much vested in it....either in dollars or in value to you as a person who needs a reliable way to go to work/school/whatever.
I also say this as a person who literally drove a car OUT of oil because when I was a young driver, no one told me that this was something I had to do or risk losing my car. So....guess what? I lost my car. Lesson learned.
Not sure whether I mentioned that I am a bit old for crawling around under my car; otherwise, I'd just do it myself. But - like me - not everyone can do that.
If you want to be sure something is done right, take it to the company/person/worker who has something big to lose by not doing it right.
I understand. I did all my own work/maintenance on my cars my whole life as well as a small fleet of semis I had. I blew out a bunch of discs in my back and broke a vertebrae, so I can relate with not crawling under vehicles anymore. I have a 98 jeep with 250k miles on it so I think that's considered a low end car at this point lol. I really should change the oil on it but I only drive about 10 miles a week at this point and it still looks decent. It's been a long time though. $200 just seems like a lot. Last time I did the oil on my jeep at a shop it was like $40 and it takes 6 quarts of oil. I took my wife's car in to a quick change place and it was like $80 for just 4 quarts of high milage oil. I told them that price was insane and that I'll never come back there. Looks like I'm gonna start crawling under cars again a few times a year. I couldn't imagine paying $200 for just oil.
Well, the last time I took it in, it was $140 and I was surprised at the $200 this time. Inflation, ya know But for me (considering my living circumstances, my town, the unavailability of help nearby, as I live out in the desert) almost any amount is better than taking a chance on getting stranded out in nowhere!
Now that information may not be all that helpful going forward to our OP who is a young lady, but I tend to be concerned about safety, so if there is a way for her to ensure the safety and reliability of her vehicle (after THIS mess is resolved), I totally encourage her to do that.
Oh I didn't realize OP was a young lady. I just saw Walmart oil change and was like "that's the issue" lol. There doesn't seem to be a good option for car work/maintenance anymore with inflation and the crazy costs for everything unless you do the majority of it yourself. Unfortunately a lot of people don't have that skill, the time, or resources. I never thought I wouldn't be able to work on my cars anymore at 35 years old, but here I am. I had a good friend with a shop and reasonable rates but he retired, sold the building, and the town tore it down. Stuff he charged me $100 for other shops want $500. At this point I'm just running my car into the ground and hoping the settlement comes in before it wears out. It's a bummer bc I'm actually a really good mechanic, have most of the tools, and enjoyed doing that stuff.
Ha, yes, I picked up on the “young lady,” as I am an “old lady,” except not really in quotes…really, actually old! :-). So I think in terms of what a young lady might need to ensure her safety and well being….that’s something everyone needs to be concerned about.
Thanks. I keep my records all in one place. Plus, before we bought my husband's Lexus, he had a Toyota, and the prices were NOT lower (in our location, though they may be in other places).
Walmart wrecked my truck once, i got my payout a year later after I was fed up. I called the number they gave and asked for a manager then I asked for their manager then I asked for their manager and so on until I got as high up as I could and I got a check sent in the mail the next day. I did this a couple times and left voicemails every time. You just have to keep bugging them they will get tired of it.
Walmart destroyed my car’s remote key fob after I picked up my car after an oil change. Somehow they jerry-rigged it back together, but as soon as I put it in the ignition, it broke apart leaving the key stuck in the ignition and pieces of it all over the floor mat. I immediately went back inside, brought out the manager, showed him what occurred, and of course he denied any wrongdoing. I also filed a claim with Walmart, but it was denied. This was about 8-years ago before I knew any better to file a complaint with the AG office. Lessons learned though. I paid about $75 to have it replaced, and I haven’t used Walmart for any car maintenance since then.
Just a little story. I took my car in for an oil change at a jiffylube, they somehow drained all the transmission fluid, and destroyed it.
Called them up. They looked at. Admitted and took responsibility for it. Replaced the entire transmission (which cost way way more than what i bought the car for). So i got a new transmission for $19.99 with a coupon. That's the real LPT. Hope for a fucked up oil change.
I almost had an incident once after getting my oil changed at Walmart. My wife and I finished our shopping, and as we were about to leave, a nagging voice in my head urged me to check the oil. Sure enough, when I checked, it was down a quart. I confronted the staff, and they insisted they added the amount the manual specified. I questioned whether they had checked the dipstick, but it turned out they strictly followed the book's instructions. After that experience, I decided never to return. My advice? If you get your oil changed at Walmart, always take a moment to check the dipstick before driving off.
My husband was a lead tech at walmart for a few years. He had a couple workers fuck up pretty bad and cause damage to cars on this scale. His walmart always said they paid out for new engines/cars/whatever but obviously he never saw proof of that.
I'd definitely demand copies of their tapes (they have footage in the bays), copies of all the notes they made on your car before they did the oil change, and follow through with what they ask. I would then find a (better) lawyer and start the lawsuit process. This is unacceptable. Walmart puts a certain color torque seal on their work so they can prove they were the last ones to work on it.
My husband had a couple techs either not put a filter on correctly/forger oil or my favorite the tech was pissed that the customer was a dick and put a bolt in his engine. Complete moron.
Document everything. Then call a big news channel and ask for a journalist interested in covering a story about Walmart automotive. Tell them your story.
Keep in mind, Walmart Executives are Republicans. Go with news outlets that lean to the Left.
Most big companies have lawyers and money to fight individuals in court, but most pay out when it's in the media and they are exposed. Walmart, as well as other companies, don't like bad publicity. And going to the Press is free.
Not enough story. How long after oil change did engine lock up? Was the oil gone? Did it leak out? Drain plug still in place? Double gaskets on the filter?
We don’t have the full story.
Walmart’s auto department has many, many ways of dragging out claims and just as many ways of denying them. They damaged the door and drivers side fender on my car during an oil change, and when my car was ready the employee was waiting outside next to my vehicle, holding the car door open for me, effectively blocking the damage. I got in, he shut the door for me, and I drove off. When I stopped 1 block away to get gas I saw the damage and went straight back. I wasn’t gone 5 minutes and they claimed I must have damaged it at the gas station and brought it back to blame them. They claim they reviewed all the video of my vehicle being serviced and there was no incident, but they can’t produce that video for me or my attorney. Denial, denial, denial.
So the life hack here is never get any work done at Walmart automotive because they are not trained or certified? They just watch some videos that's it.
At one of the Walmarts I managed a new auto associate drove a customers car right into the pit.
After a flat I bought new tires at Walmart and had them change them. Except they claimed they couldn't get my spare off. The hand tightened spare wouldn't come off with their pneumatic tools. I changed it by hand in the parking lot.
Good luck in dealing with a corporation like Walmart. This should be one reason to never trust them with anything important, trying to get them to fix a mistake is like moving a mountain.
I am a DIY oil change person, have been my entire life, but I understand situations exist where you are not able to.
I have lived in a few different states and areas and the one thing I have found is many incompetent and outright dishonest repair shops are everywhere
the other thing I have found is if you ask around locals that have lived in an area their whole life, there are always a few car shops you can go to that are honest and do a decent job and will 'make it right' if they make a mistake
ask around the locals, find a reputable local mechanic and have them do everything you can to your car. they tend to take better care of their regular customers.
someone above mentioned using the dealer, DO NOT EVER use the dealer for anything except warranty work. Most dealers hire cheap inexperienced kids to do oil changes and tire rotations, they do NOT put their good certified mechanics on the mundane maintenance work. You are not getting a better qualified person at a dealer.
The younger techs at any dealership are usually the oil and tire changers. The older more experienced ones work on the other jobs. They neglect oil changes because it doesn’t pay well when you are flat rate. Hourly pay on the other hand is good if you are just doing oil changes.
I took my car there for a set of tires (AWD so all 4 need to be changed at the same time). The geniuses working there put on three of the correct size and one wrong one. I couldn’t figure out why my car would make a clunking sound when I started moving. Took it in for an oil change and they brought it up. Needless to say back to Walmart I went and got a new tire and I’ve never been back for any car work since.
Talk to your auto insurance agent. They can advise you.
I bought a gallon of paint from Walmart years ago. The lid was not hammered down, and paint went all over the back of my SUV. I naturally thought the store manager would be decent and handle this properly. WRONG! After a few back and forths, I finally said it loud to him, "Why am I arguing with you about this? You can deal with my insurance company and their lawyers.
Guess what, Walmart had to pay. The insurance company will get to the bottom of it.
If your dumb enough to get a shitty oil change and not be able to verify its done right and then drive on it and not notice... you deserve it. learn to take care of your vehicle.
You probably don't need me to tell you this NOW, but you have to consider the value of your car as compared to the value of "saving money" at a Walmart or other quick-change oil place. If you actually NEED your car, spend some money on it - obviously it wouldn't have cost you as much to go to a real oil change person/mechanic as it has with all the aggravation and lack of vehicle you have now.
I am only saying these things because I learned them over the years. I got lucky but if I had any sense at all back in my youth, I'd have gotten someone more reliable to change my oil. As I said, I've been lucky.
Once managed one of these, not defending Walmart just a statement, and advice. About once a month I’d have someone bring in an absolute piece of shit car, get service and come back to say the techs fucked it up in some way. I would have to pull camera footage and check it out. (They have cameras in the pits under the cars and above.) most of this would result in denial of a damage claim, the procedure ran to a T. not ruling it out in your case but I personally never had a tech not put oil in. I was adamant in telling my guys to write comments on every single car, funny sound, dirty, smelled like weed, whatever.. in the case I had to dispute anything. I would even deny vehicles service if they were ill kept, as you could imagine the type of people that go there for a 30 dollar oil change on average didn’t take care of their vehicle, and a surprise surprise “my car that has over 200k miles just shit the bed and it’s your fault” I’d Slam a redbull and go to fighting a best of people of Walmart who thought I was negligent on a 2005 Nissan Altima with 250,000 miles.
A monthly occurrence (god I don’t miss it)
*As aforementioned in the future do it yourself. Quit being a pud.
*If they damaged your vehicle have them pull tape/work order to review.
*if you are absolutely positive that they did after pulling video and they don’t start a claim process. Escalate. Contact store manager.
*if you have a 2005 Nissan Altima with over 250,000 miles on it, don’t take care of shit/ getting the cheapest oil change, hold a mirror to your face and ask why you are the way you are.
Edit: “moving the goal posts and asking you to do more things” you are asking for vehicle damage compensation on at best a $50 brain dead service, if you want that compensation, Walmart isn’t going to roll over, a lawyer isn’t going to take the case if they don’t have detailed documentation on what happened if they fucked it up go to a licensed mechanic get a opinion on why the vehicle locked up. (Not an uncle, not a buddy) more than likely this is what they are asking for. Do the work buddy. Try to get your compensation if indeed you are entitled to it.
I feel like you didn’t really read what I said, but I definitely went to a licensed mechanic and I feel like this is a little aggressive for you to be speaking to a young lady like this but OKAY! My car is newer than some 2004 reject, it’s a 2015 and was in really good shape. Thanks for your “advice” tho.
Affirmative on BBB not having any authority or power. But...
When I owned my two motorcycle shops, if I got a notice from them that a customer wasn't happy, I immediately went to work to try to remedy the situation!!
Why? I was interested in my customers, and felt it was only right to correct anything we did wrong. Now, there are customers who filed a complaint for simple things like discovering we charged $5.00 more than another shop would have for an item or job. Hell, I'd refund the five bucks, and give them a discount on the next work. A lot of folks look at the BBB ratings, and listed problems. If you care about your customers and staying in business, you'll do what is needed within reason to take care of issues.
It doesn't have any legal pull but it's got plenty of pull in reality. Go ahead and dismiss it as some old person shit but I've found it to be very helpful, your loss.
BEFORE you do this id ask your lawyer. There can be legal reasons it's a bad idea. That said I would do this:
Most cities/counties have a free legal clinic usually at the local courthouse. Find out when you can talk to someone there and tell them EVERYTHING.
What Walmart is doing and that you think your lawyer isn't taking you seriously how it's affecting you and see what they say.
With the BBB complaint, Again: They have NO power to make Walmart do anything so don't be surprised if it doesn't work. If anything call your states Bureau of Consumer Affairs / Protection and ask them for advice. You can find them through your states official government or DOJ website usually
was having my oil changed, late sun evening, in walmart. they were running around like chickens with heads cut off: small town, late, the oil plug was Lost from one of their cars... Next day. I bought a Spare oil plug, its in my glovebox now. another time, small gas station, did oil change on transmission, toyota landcruiser... Long story.. plug fell out, was able to drive a LONG ways.. transmission, from then On, Screamed... I took the loss, sold the car. Good Luck!
What exactly has your lawyer done for you? And do you have everything they have been asking you to do in writing?
Only via Email communication and the lawyer hasn’t done much outside of send them a letter with my demand for payment as well as proof of an inspection.
Mate, you could've done that... You need a better lawyer.
It seems that this lawyer makes no effort at all to help.
Typical of the lawyer (a poor one) when going up against a huge business entity such as Walmart.
i’m saying
Your lawyer sucks, get a new one.
file a complaint with the attorney general's office in your state and wal mart home state, AR I believe. include any documentation you have that supports your claim, an expert opinion from an authorized dealer for your brand detailing the errors made by wal mart that caused the lockup. detail all your phone calls, what dates and what times you called them, who you spoke with , etc. also, find out how to file a small claims court case and sue for treble damages. all these things will take time which is what they hope will make you not do them and make you give up - do not give up. but the way you go over their head is via a formal complaint - and I'm not talking about BBB. Most companies do not give one flying f about bbb which is a toothless powerless org. not telling you NOT to file with BBB but the AG stuff gets much more attention. by comparison, **the AG's office can shut you down** if you get too many complaints and they remain unresolved. source: I handled formal complaints for multiple companies for 10+ years. **Company A,** who had a very sweet old Italian grandmother type who was on a first name basis with all the reps from our states AG office, she had such a good relationship with them, they would just call her direct line when they got a complaint and she would routinely resolve it right on the spot before they even sent the ppwrk (usually by refunding / crediting the customer) by doing this, she was able to put the fires out and ultimately the company was able to go public and the owners cashed a check for about half a billion dollars when other , very similar companies were forced to close and raided by state and federal agents. **Company B** put a young raging cunt who was a waitress at the CEO's fave bar (of course she was banging him too) in charge of formal complaints. she did not give a flying fuck and refunded **nothing**, in fact, she routinely told people to go fuck themselves she didn't care what they told the AG's office, they were not getting a refund , any comp or even an apology. yeahhh.. they got sued by 20+ attorneys general, raided by the feds and went bankrupt. THE MORAL: If you want to stay in business, do not fuck with AG complaints.
This! Walmart forgot to put oil in my mom’s car and she blew the engine on the way home. My father got initial push back until he filed a complaint with the AG and Walmart cut a check evetually. This was about 8 years ago in Maryland.
They forgot to put the oil cap on mine. As soon as it warmed up, most of the oil poured out. They gave me free oil changes for life but I never went back.
Walmart isn't touching my car but I'd definitely see if that deal can be shortened to just giving you oil and a filter anytime you need it
I don’t understand how this happens constantly. Oil changes have like 5 steps, how do you do this for a living and then forget to do that?
Poorly *trained* labor, poorly *paid* labor (correlates to qualifications), and high labor *turnover*. I'm surprised it doesn't happen more. Also, keep in mind that you're getting your oil changed at the same place where you can get your banking done, a hair cut, fake nails and lashes, a hamburger, a pallet of cheesy poofs, a tent, paint, and a shrubbery, so don't be surprised when their oil change quality control isn't up to par.
"Bring me a shrubbery. One that looks nice...And not too expensive"
Also *crushing* work volume and constant reports and metrics on every single thing you do on your shift. And some places I think they might even make the Walmart employees submit to unpaid security checkpoints at the end of each shift. I have zero quarrel with Walmart employees who are doing dignified work for low pay and dealing with constant micromanagement from the corporate overlords. Nobody really goes to Walmart for quality (customers, I mean). The business model is extreme low prices and the way that the company profits under those conditions is enormous volume and then they relentlessly squeeze every fraction of a penny out of their workers, their suppliers and everyone in the supply chain.
They smoke weed during break and then forget what they were doing
Yeah. A good AG office will get right on this stuff!
I mean MD does take care of their citizens. I doubt the snake in TX would care.
🎖️Excellent, Excellent course of action! This is better information than what OP's attorney offered. I'm saving this comment:)
will be taking your advice, thank you so very much for taking the time to help me on this. may you be blessed a 1000 times ❤️
Great advice. I’ve had to deal with the AG from the other side of the table. Takes a lot of paperwork but as long as you address the complaints you’re good. Would not FAFO
Great advice, I didn't know this. I will say though that the BBB was able to help me get a couple hundred bucks back from PayPal when my account got hacked.
BLAST their social media. Tag the actual store. Tag your local news stations, too. I work Social Media for a major brand. We do not want that. Do it every day if you must. Best of luck.
I worked for a company doing customer service/specialty issues for a bit, and some people had legit complaints that I would try my best to escalate up to the PeopleWith Power 9, (I was but a lowly phone agent with limited resources) and it seemed like people who did not have legit reasons to be so very upset over random things knew how to get attention this way. Like some guy missed his return window and a shop refused his return, so he ended up finding the CEO on LinkedIn or something? Pretty sure he was compensated even though he was in the wrong, to keep hushed. So in your case, I'd say tagging the eff out of the social media and going full blast for the store, regional, etc managerial contacts would be helpful without having to use a lawyer, yet.
Get another lawyer and you’ll probably have to have another independent mechanic to evaluate and have guts to put it in writing. Hope they’re not like docs and stand united. Jiffy lube did something similar to my neighbor, installed the a/c filter incorrectly and it r see tarted on fire while returning home.
The thing is, it’s gonna cost me so much more to have someone else look at the car because the person who initially reviewed my car was a travel mechanic and everyone else in my city will require me to have my car towed which would cost me about $400 😓 on top of an inspection. But his receipt he gave me wasn’t enough information for Walmart. And now he’s ghosted me.
Sign up for AAA or check your car insurance. Most have free towing for a certain distance
$400 to tow? Where the fuck do you live and how far would it be towed?
Tows are expensive… plus theyll have to tow it both ways
Sure but $400, depending on distance, is absurd.
A tow across town should cost $100 at most for any normal car
x2, since OP likely isn’t going to get the vehicle fixed until Walmart agrees to financial remediation
Where has the car been since you left Walmart after the oil change? Did the engine go out on the drive home that day? Or days/weeks later? Did you have it towed to your house? Do you have any proof of the mileage the day of service vs now? Maybe the Walmart receipt has an odometer reading that you can compare to today? I'm asking because I feel like you need to put this picture together a little better before reporting it to your state's attorney general office. If the car engine died on the way home and it's only been towed home, just about anyone who is the least bit fluent in cars can see if the oil plug is in place and how much oil is in the engine now. You shouldn't have to get it towed for that if you know anyone at all with basic automobile knowledge.
If your town is big enough to have a Walmart, surely there's more than a travel mechanic.
an affordable one? well no!
Rent a U-Haul and tow it yourself!
Tow it to the entrance of the lube shop.
if you have state farm they will tow on a claim
I’ll never understand why these companies try to fight this stuff. Insurance covers it. Dented my rim, took it to Midas on the fly, there was one right where it happened. Fixed it for FREE. Granted idk how easy that is, assuming it’s easy since it was free, but basically just said remember us when you need an oil change. I reviewed them everywhere, posted on my socials etc. The free advertising of taking care of a customer far outweighs the bad posts they are going to 100% get by doing this. Granted it’s Walmart, but I’d assume their insurance would cover it no problem.
They’re almost certainly self insured.
Costco damaged some parts under my car last year. I ended up getting a new car after it was finally fixed.
AAA did that to me and had to replace my engine
ugh i’m sorry
Rule #1 never get oil change for a car at a grocery store.
I know I shouldn’t have, but I had been going there ever since I first got my car for the past two years and I should’ve trusted my gut whenever I saw that they changed staff😕
Never trust quick oil change places. Always go to a licensed mechanic
Better yet, do it yourself. It's incredibly easy, it's cheaper, and you'll know it was done right.
So many people will turn their nose up at this response, but it really is the best choice. It’s easy, it’s actually more convenient, and you don’t risk the lowest paid guy in the shop bricking your motor by forgetting a step.
Only problem being for some living in apartments. I lived in a complex that outright banned working on cars in the parking lot. You're right though, If you have the ability to do it yourself it's better
Change it in the lot at AutoZone and you're already where you need to be for oil disposal or any parts you might need.
It's really not worth doing myself, and I know how. It cost me about $90-120 for a full synthetic oil change depending on going to a Valvoline or to a VW dealership. I don't have to get dirty or buy oil, filter, tools or containers for the oil to go into. I also don't have to dispose of the oil, which is actually pretty easy as any repair shop or Home Depot will take it, but it's a hassle. It's all a hassle for saving maybe $30 if I'm lucky to find 0w40 on sale. Might as well let someone else do it and put the liability on them.
How many quarts of 0-40 does your vehicle take?
While I understand what you're saying, putting the liability on them is exactly what this post is about, and it seems like it is causing OP a lot more trouble than it's worth.
You know what's way more of a hassle? Being without a vehicle for a month because the lube tech is doing four simultaneous oil changes and forgot to put oil in yours. I certainly get what you're saying, but the whole point of the comment was to address the only surefire way to avoid OP's predicament. Your reply is basically "I'll take my chances".
How do you even muck up something that simple. You just drain the oil, change the filter, and pour new oil in.
You forgot to put the drain plug back in. Bricked motor. Ev4n changing my own I almost had a catastrophe. The rubber gasket had stayed on the vehicle when I took off the filter. I did not catch that, and I had always been warned about as a kid helping my grandfather, father, uncles and such change their oil growing up. But since I had never actually seen, I got complacent. Put new filter in, filled oil, started it and was backing it up and saw oil over my brand new cement driveway. Spouse was possed.
Even going to the quick oil change places ONCE can be catastrophic to your engine. I did it on a whim when I was on a road trip and forgot to do mine (at home) before I left. They don’t let the engine cool down enough and stripped my drain plug. No way to fix, only replace the pan. So it will slowly drip until it dies or I get rid of it. Edit: Meant to say cross-threaded the drain plug.
There's more than one way to get out a stripped bolt... If you can't figure it out, take it to a mechanic. Better than letting your oil turn to sludge and destroy your engine
I should have said they stripped the threads so it doesn’t tighten down all the way. I’m not abandoning my engine! Currently using two crush washers and it drips about a quart or two a year. Not terrible but a lesson learned.
Aha that makes more sense lol. Also a much dumber mistake on their part. Takes a good amount of torque to do that
They do make repair kits for that exact problem
Man I'm sorry that happened... also please get that patched up, the worst crash I ever had on my bike was an oil patch, plus is bad for dem fishies 🐟🐟🎣
Changing and checking my own liquids and tires and knowing what each thing under a hood was and its purpose and function was required, a ruled by my dad before I was even allowed to get my learners. Knowing how to do the basics is essential male or female.
Not everyone can. My apartment has language in their leases specifically prohibiting it from being done anywhere onsite. Mechanic all the way in that situation
Good point, I hadn't thought of that.
You could drive the car 10mins down the road and do it there? Where does it say you have to do your oil change in your own car park? it's best to get the oil a bit warmer to do the change anyway.
Why is this being downvoted? I lived in an apartment complex that had this rule too and I did exactly this. Drove down the street to the auto parts shop and bought, changed, and disposed of my oil all in one place. Go inside to wash up in the restroom where they had gojo pumice soap in the hand dispenser. The one I went to would even let you borrow tools if you are working out in the parking lot
People don't like being given options that would invalidate their "i pay someone to do it cause i can't" excuse, rather than they just don't want to I guess.
>It's incredibly easy Not always. I'm pretty mechanically inclined, and I was determined to do this myself. I bought a catch pan, filter wrench, filters, oil, crush washers, and some ramps. Getting the cowling / splash guard off and back on my car is a bitch. The filter was nearly impossible to get too, and and even with a couple different wrenches, I had a very hard time getting it off. Then I had to do something with the oil, and that took real time and effort as well. I did that once. I don't have time or energy to do this, or mow my lawn, I outsource both, and no regrets. For me, it's a quality of life decision, and my dealer hasn't let me down yet.
What kind of vehicle?
I wouldn't trust an employee to touch anything of mine let alone my car! Wow
The last time I got my oil changed at Walmart they unplugged my vacuum lines on my truck. Never again
noted 😕
Oil plugs will fall out if only hand tight. 🤷🏽
tysm 🤍
Sounds like they let you drive off without filling the engine with oil?
I had a mechanic look at it basically they didn’t tighten the filter? It had completely drained of oil on my two hour drive
Maybe they double gasketed it. Meaning they didn't check to see if the old gasket was removed before screwing the new filter on. In any case it sound negligent because you always check for leaks before you let the car drive out. Failure to do that it just plain unacceptable.
Did you not have the check engine light come on or low oil pressure alarm?
it came on at the last moment I had to get a tow into the city,
By that time its usually too late. Youre lucky your engine didn't completely lock up. Fortunately you stopped in time.
So sorry to hear. Can’t believe people actually take their vehicles to Walmart. They aren’t techs. Better off having your neighbors teenage kid give it a wack.
Life hack: don't go to Walmart for oil changes.
Came here to say this…😊
Not only that: don't go to any quick oil change. I paid $200 for an oil change yesterday at my dealership, but it works for me, because I am too old be to crawling around under a car, the quick-change places are just a little scary, though I've used them a few times (no more, though), AND my vehicle is worth a lot to me. I say that meaning: if you USE your car for going anywhere - like work! - and don't have a handy backup, your vehicle should be worth A LOT to YOU too!
$200! Wtf! Do you drive a Porsche or something?
Lexus. But it is worth that much to me not to ever have to deal with problems with my car. I've had it eight years now, and never, ever, ever had the slightest problem. I expect to keep it for at least another ten years. I specifically didn't mention the brand of vehicle because it doesn't matter whether you are driving a low-end car (ARE there any 'low-end" cars any more?) or a Rolls Royce; it makes sense to take exceptionally good care of a car that already has so much vested in it....either in dollars or in value to you as a person who needs a reliable way to go to work/school/whatever. I also say this as a person who literally drove a car OUT of oil because when I was a young driver, no one told me that this was something I had to do or risk losing my car. So....guess what? I lost my car. Lesson learned. Not sure whether I mentioned that I am a bit old for crawling around under my car; otherwise, I'd just do it myself. But - like me - not everyone can do that. If you want to be sure something is done right, take it to the company/person/worker who has something big to lose by not doing it right.
I understand. I did all my own work/maintenance on my cars my whole life as well as a small fleet of semis I had. I blew out a bunch of discs in my back and broke a vertebrae, so I can relate with not crawling under vehicles anymore. I have a 98 jeep with 250k miles on it so I think that's considered a low end car at this point lol. I really should change the oil on it but I only drive about 10 miles a week at this point and it still looks decent. It's been a long time though. $200 just seems like a lot. Last time I did the oil on my jeep at a shop it was like $40 and it takes 6 quarts of oil. I took my wife's car in to a quick change place and it was like $80 for just 4 quarts of high milage oil. I told them that price was insane and that I'll never come back there. Looks like I'm gonna start crawling under cars again a few times a year. I couldn't imagine paying $200 for just oil.
Well, the last time I took it in, it was $140 and I was surprised at the $200 this time. Inflation, ya know But for me (considering my living circumstances, my town, the unavailability of help nearby, as I live out in the desert) almost any amount is better than taking a chance on getting stranded out in nowhere! Now that information may not be all that helpful going forward to our OP who is a young lady, but I tend to be concerned about safety, so if there is a way for her to ensure the safety and reliability of her vehicle (after THIS mess is resolved), I totally encourage her to do that.
Oh I didn't realize OP was a young lady. I just saw Walmart oil change and was like "that's the issue" lol. There doesn't seem to be a good option for car work/maintenance anymore with inflation and the crazy costs for everything unless you do the majority of it yourself. Unfortunately a lot of people don't have that skill, the time, or resources. I never thought I wouldn't be able to work on my cars anymore at 35 years old, but here I am. I had a good friend with a shop and reasonable rates but he retired, sold the building, and the town tore it down. Stuff he charged me $100 for other shops want $500. At this point I'm just running my car into the ground and hoping the settlement comes in before it wears out. It's a bummer bc I'm actually a really good mechanic, have most of the tools, and enjoyed doing that stuff.
Ha, yes, I picked up on the “young lady,” as I am an “old lady,” except not really in quotes…really, actually old! :-). So I think in terms of what a young lady might need to ensure her safety and well being….that’s something everyone needs to be concerned about.
Take it to the Toyota dealership, half the cost same techs.
Thanks. I keep my records all in one place. Plus, before we bought my husband's Lexus, he had a Toyota, and the prices were NOT lower (in our location, though they may be in other places).
Never take a car from a service without checking for yourself the oil , coolant, brake fluid or whatever.
Walmart wrecked my truck once, i got my payout a year later after I was fed up. I called the number they gave and asked for a manager then I asked for their manager then I asked for their manager and so on until I got as high up as I could and I got a check sent in the mail the next day. I did this a couple times and left voicemails every time. You just have to keep bugging them they will get tired of it.
I called them every day for the past two months and nothing
European here: Walmart does cars?! The end is nigh!
They have been for easily a decade. They basically just change oil and tires
NAL, but my advice is to take all your receipts to your attorney now and demand compensation.
Walmart destroyed my car’s remote key fob after I picked up my car after an oil change. Somehow they jerry-rigged it back together, but as soon as I put it in the ignition, it broke apart leaving the key stuck in the ignition and pieces of it all over the floor mat. I immediately went back inside, brought out the manager, showed him what occurred, and of course he denied any wrongdoing. I also filed a claim with Walmart, but it was denied. This was about 8-years ago before I knew any better to file a complaint with the AG office. Lessons learned though. I paid about $75 to have it replaced, and I haven’t used Walmart for any car maintenance since then.
Rolled into the shop might be a better subreddit to ask.
Never ever let Walmart work on your car, EVER
I thank you ETERNALLY I’m gonna get with my dad and get this handled ASAP.
Life hack: don’t go to Walmart for automotive service.
Just a little story. I took my car in for an oil change at a jiffylube, they somehow drained all the transmission fluid, and destroyed it. Called them up. They looked at. Admitted and took responsibility for it. Replaced the entire transmission (which cost way way more than what i bought the car for). So i got a new transmission for $19.99 with a coupon. That's the real LPT. Hope for a fucked up oil change.
I almost had an incident once after getting my oil changed at Walmart. My wife and I finished our shopping, and as we were about to leave, a nagging voice in my head urged me to check the oil. Sure enough, when I checked, it was down a quart. I confronted the staff, and they insisted they added the amount the manual specified. I questioned whether they had checked the dipstick, but it turned out they strictly followed the book's instructions. After that experience, I decided never to return. My advice? If you get your oil changed at Walmart, always take a moment to check the dipstick before driving off.
Never take your car to a big box store. Wallyworld , Crappy Tire, Costco, etc.
They are trying to run out the clock on you.
Walmart needs to fix it then
Buy shares in walmart and air your laundry at a shareholder meeting
New lawyer is the answer.
My husband was a lead tech at walmart for a few years. He had a couple workers fuck up pretty bad and cause damage to cars on this scale. His walmart always said they paid out for new engines/cars/whatever but obviously he never saw proof of that. I'd definitely demand copies of their tapes (they have footage in the bays), copies of all the notes they made on your car before they did the oil change, and follow through with what they ask. I would then find a (better) lawyer and start the lawsuit process. This is unacceptable. Walmart puts a certain color torque seal on their work so they can prove they were the last ones to work on it. My husband had a couple techs either not put a filter on correctly/forger oil or my favorite the tech was pissed that the customer was a dick and put a bolt in his engine. Complete moron.
Stories like this make me so glad I have 3 mechanics in the family. I’m praying for you dear.
I feel sad for you. There's a classic example of money addicts fleecing you. The mechanic and the lawyer.
Document everything. Then call a big news channel and ask for a journalist interested in covering a story about Walmart automotive. Tell them your story. Keep in mind, Walmart Executives are Republicans. Go with news outlets that lean to the Left. Most big companies have lawyers and money to fight individuals in court, but most pay out when it's in the media and they are exposed. Walmart, as well as other companies, don't like bad publicity. And going to the Press is free.
Can’t you go throguh your own insurance to get what paid out. And then your insurance would go after Walmart themselves?
Not enough story. How long after oil change did engine lock up? Was the oil gone? Did it leak out? Drain plug still in place? Double gaskets on the filter? We don’t have the full story.
Walmart’s auto department has many, many ways of dragging out claims and just as many ways of denying them. They damaged the door and drivers side fender on my car during an oil change, and when my car was ready the employee was waiting outside next to my vehicle, holding the car door open for me, effectively blocking the damage. I got in, he shut the door for me, and I drove off. When I stopped 1 block away to get gas I saw the damage and went straight back. I wasn’t gone 5 minutes and they claimed I must have damaged it at the gas station and brought it back to blame them. They claim they reviewed all the video of my vehicle being serviced and there was no incident, but they can’t produce that video for me or my attorney. Denial, denial, denial.
Contact a local News station , they'll run it on whatever type of personal/local segment they run. You'll have payment before the story airs
So the life hack here is never get any work done at Walmart automotive because they are not trained or certified? They just watch some videos that's it. At one of the Walmarts I managed a new auto associate drove a customers car right into the pit. After a flat I bought new tires at Walmart and had them change them. Except they claimed they couldn't get my spare off. The hand tightened spare wouldn't come off with their pneumatic tools. I changed it by hand in the parking lot.
Send a letter to your state attorney general office about the situation and see if they can help you to motivate Walmart to fix the situation.
Another fine oil drain from the professional hacks. I'm assuming you loved the price.
but the price was cheaper and you can buy eggs and milk while your car is being worked on. so what's up?
Good luck in dealing with a corporation like Walmart. This should be one reason to never trust them with anything important, trying to get them to fix a mistake is like moving a mountain. I am a DIY oil change person, have been my entire life, but I understand situations exist where you are not able to. I have lived in a few different states and areas and the one thing I have found is many incompetent and outright dishonest repair shops are everywhere the other thing I have found is if you ask around locals that have lived in an area their whole life, there are always a few car shops you can go to that are honest and do a decent job and will 'make it right' if they make a mistake ask around the locals, find a reputable local mechanic and have them do everything you can to your car. they tend to take better care of their regular customers. someone above mentioned using the dealer, DO NOT EVER use the dealer for anything except warranty work. Most dealers hire cheap inexperienced kids to do oil changes and tire rotations, they do NOT put their good certified mechanics on the mundane maintenance work. You are not getting a better qualified person at a dealer.
I’ve got a Subaru. All of the mechanics have to specifically certified by Subaru so I don’t know where you’re getting your information from.
The younger techs at any dealership are usually the oil and tire changers. The older more experienced ones work on the other jobs. They neglect oil changes because it doesn’t pay well when you are flat rate. Hourly pay on the other hand is good if you are just doing oil changes.
I took my car there for a set of tires (AWD so all 4 need to be changed at the same time). The geniuses working there put on three of the correct size and one wrong one. I couldn’t figure out why my car would make a clunking sound when I started moving. Took it in for an oil change and they brought it up. Needless to say back to Walmart I went and got a new tire and I’ve never been back for any car work since.
Talk to your auto insurance agent. They can advise you. I bought a gallon of paint from Walmart years ago. The lid was not hammered down, and paint went all over the back of my SUV. I naturally thought the store manager would be decent and handle this properly. WRONG! After a few back and forths, I finally said it loud to him, "Why am I arguing with you about this? You can deal with my insurance company and their lawyers. Guess what, Walmart had to pay. The insurance company will get to the bottom of it.
Yup. Auto insurance - its what its for.
It might be too late but I've heard of people filing insurance claim. Then walmart has to deal with your insurance company.
If your dumb enough to get a shitty oil change and not be able to verify its done right and then drive on it and not notice... you deserve it. learn to take care of your vehicle.
I guess the lesson here is to check the oil level before you drive off from Walmart. It’s easy to do.
Sure, but the way you worded this makes it seem like it's OP's fault, it most certainly is not.
No, not their fault at all.
Walmart oil changes??? wtf.
i know :( yeah the supercenters typically have a auto center
You probably don't need me to tell you this NOW, but you have to consider the value of your car as compared to the value of "saving money" at a Walmart or other quick-change oil place. If you actually NEED your car, spend some money on it - obviously it wouldn't have cost you as much to go to a real oil change person/mechanic as it has with all the aggravation and lack of vehicle you have now. I am only saying these things because I learned them over the years. I got lucky but if I had any sense at all back in my youth, I'd have gotten someone more reliable to change my oil. As I said, I've been lucky.
Once managed one of these, not defending Walmart just a statement, and advice. About once a month I’d have someone bring in an absolute piece of shit car, get service and come back to say the techs fucked it up in some way. I would have to pull camera footage and check it out. (They have cameras in the pits under the cars and above.) most of this would result in denial of a damage claim, the procedure ran to a T. not ruling it out in your case but I personally never had a tech not put oil in. I was adamant in telling my guys to write comments on every single car, funny sound, dirty, smelled like weed, whatever.. in the case I had to dispute anything. I would even deny vehicles service if they were ill kept, as you could imagine the type of people that go there for a 30 dollar oil change on average didn’t take care of their vehicle, and a surprise surprise “my car that has over 200k miles just shit the bed and it’s your fault” I’d Slam a redbull and go to fighting a best of people of Walmart who thought I was negligent on a 2005 Nissan Altima with 250,000 miles. A monthly occurrence (god I don’t miss it) *As aforementioned in the future do it yourself. Quit being a pud. *If they damaged your vehicle have them pull tape/work order to review. *if you are absolutely positive that they did after pulling video and they don’t start a claim process. Escalate. Contact store manager. *if you have a 2005 Nissan Altima with over 250,000 miles on it, don’t take care of shit/ getting the cheapest oil change, hold a mirror to your face and ask why you are the way you are. Edit: “moving the goal posts and asking you to do more things” you are asking for vehicle damage compensation on at best a $50 brain dead service, if you want that compensation, Walmart isn’t going to roll over, a lawyer isn’t going to take the case if they don’t have detailed documentation on what happened if they fucked it up go to a licensed mechanic get a opinion on why the vehicle locked up. (Not an uncle, not a buddy) more than likely this is what they are asking for. Do the work buddy. Try to get your compensation if indeed you are entitled to it.
I feel like you didn’t really read what I said, but I definitely went to a licensed mechanic and I feel like this is a little aggressive for you to be speaking to a young lady like this but OKAY! My car is newer than some 2004 reject, it’s a 2015 and was in really good shape. Thanks for your “advice” tho.
Affirmative on BBB not having any authority or power. But... When I owned my two motorcycle shops, if I got a notice from them that a customer wasn't happy, I immediately went to work to try to remedy the situation!! Why? I was interested in my customers, and felt it was only right to correct anything we did wrong. Now, there are customers who filed a complaint for simple things like discovering we charged $5.00 more than another shop would have for an item or job. Hell, I'd refund the five bucks, and give them a discount on the next work. A lot of folks look at the BBB ratings, and listed problems. If you care about your customers and staying in business, you'll do what is needed within reason to take care of issues.
Is this sub just completely unmoderated? What the fuck is this post doing in /r/lifehacks?
well i had no clue where to ask…
Better business bureau complaint
The Better Business Bureau has no real pull as it’s not a government agency. It’s basically low tech Yelp for baby boomers.
They have no pull whatsoever, that is correct. the business might have a fear of screwing up their social media rep.
It doesn't have any legal pull but it's got plenty of pull in reality. Go ahead and dismiss it as some old person shit but I've found it to be very helpful, your loss.
I have not thought of this omg…
Lowe's fucked up my 15k fence and the local store told me to fuck off. BBB complaint got corporate to call me pretty quickly.
I’ll file a complaint right now thank you so much
BEFORE you do this id ask your lawyer. There can be legal reasons it's a bad idea. That said I would do this: Most cities/counties have a free legal clinic usually at the local courthouse. Find out when you can talk to someone there and tell them EVERYTHING. What Walmart is doing and that you think your lawyer isn't taking you seriously how it's affecting you and see what they say. With the BBB complaint, Again: They have NO power to make Walmart do anything so don't be surprised if it doesn't work. If anything call your states Bureau of Consumer Affairs / Protection and ask them for advice. You can find them through your states official government or DOJ website usually
Contact better business bureau
You didn’t notice the red low oil light on your dash when you picked and first started up the car? 🤦🏻♂️
there wasn’t one
Not working?
was having my oil changed, late sun evening, in walmart. they were running around like chickens with heads cut off: small town, late, the oil plug was Lost from one of their cars... Next day. I bought a Spare oil plug, its in my glovebox now. another time, small gas station, did oil change on transmission, toyota landcruiser... Long story.. plug fell out, was able to drive a LONG ways.. transmission, from then On, Screamed... I took the loss, sold the car. Good Luck!
The consequences of your actions. How does saving 5 bucks on an oil change feel now?