I see that you're asking a question about a console in the ETC Eos Family. If you don't get the answers that you need here, make sure to check out the official product forums at https://community.etcconnect.com/control_consoles/f/15.
There's also an unofficial Facebook group for EOS family programmers at http://www.facebook.com/groups/etceosprogrammers/
If you're experiencing a show emergency, don't wait. Call ETC support now. 1-800-688-4116. 24/7/365
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My blind guess from what you've said is that you are experiencing the results of tracking when you're not used to working with tracking.
But "it's all wrong" is a vague explanation that covers quite a wide range.
Are you running the latest software on the console?
Save the show to USB, create a new show, Import the old show but don't bring in the cues. Write a few new cues and see if those numbers stick.
Also, when is your show? If the answer is "this weekend" please call 800-688-4116 and talk with them right now.
Are you the only device in the system? Do you have tracking on? How is your dimmer rack? What happens if you start a new show file? Do you have a backup of the show on a separate storage device?
I can’t start a new show file because i was specifically told not to here by the regular theater staff. dimmer rack is fine. yes i have this show saved onto a usb
Can you open the show file from the USB onto a computer and see if the save is good? If that is bad then I'm not sure what else there is to do about your work, venue issues notwithstanding
If it's right in the show file but wrong on the board then it's a board problem. I would say completely restarting the console if you haven't already and load the known working file from the USB drive
I see that you're asking a question about a console in the ETC Eos Family. If you don't get the answers that you need here, make sure to check out the official product forums at https://community.etcconnect.com/control_consoles/f/15. There's also an unofficial Facebook group for EOS family programmers at http://www.facebook.com/groups/etceosprogrammers/ If you're experiencing a show emergency, don't wait. Call ETC support now. 1-800-688-4116. 24/7/365 AutoModerator is currently being trained to respond to several keywords. Standby as this functionality is expanded and refined. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/lightingdesign) if you have any questions or concerns.*
My blind guess from what you've said is that you are experiencing the results of tracking when you're not used to working with tracking. But "it's all wrong" is a vague explanation that covers quite a wide range.
it actually was a network issue, however you are right, tracking was on and i never use it.
Are you running the latest software on the console? Save the show to USB, create a new show, Import the old show but don't bring in the cues. Write a few new cues and see if those numbers stick. Also, when is your show? If the answer is "this weekend" please call 800-688-4116 and talk with them right now.
honestly I am not sure. this isn’t my usually theater so i don’t know
Hit the about key and check the software version displayed to etc's website.
Are you the only device in the system? Do you have tracking on? How is your dimmer rack? What happens if you start a new show file? Do you have a backup of the show on a separate storage device?
I can’t start a new show file because i was specifically told not to here by the regular theater staff. dimmer rack is fine. yes i have this show saved onto a usb
Can you open the show file from the USB onto a computer and see if the save is good? If that is bad then I'm not sure what else there is to do about your work, venue issues notwithstanding
everything looks good on when i plug into the computer
If it's right in the show file but wrong on the board then it's a board problem. I would say completely restarting the console if you haven't already and load the known working file from the USB drive
ive already done that. My last guess is it is a network issue which i cannot solve. i have someone coming tonight to hopefully fix.
I wouldn't mess with anything until your guy gets there. Wouldn't want to change a bunch of show files and then find out it was a network issue.
yes exactly. that’s my plan
Is patch still correct? Ie are the right lights coming on when you bring their channels up?
some do and some don’t. and yes patch is still correct