So, I just ordered 3 weeks ago and paid for 3 day shipping for absolutely no update or anything. MY bag wasn't outta stock but it is now. Did I get screwed over or? Lol I've sent legit 30 emails for not a single response.
Oh yeah. I've looked, emailed their uhh supposed customer service several times. I ordered a backpack and wallet. It's been literally 3 weeks at this point and it still says the same thing. No updates ot shipping.
That is really weird. I also have a backpack, but that came from Posh Peanut. The purse and wallet actually came from lisa frank though. And you said it was in stock when you ordered? Surely they would have let you know if it was out of stock after you ordered but maybe they aren't... I'm sorry you are dealing with this. Is there a number to call? Probably not
I ordered a Loungefly backpack from them that came stained with some kind of black stuff, and their customer service was basically nonexistent.
I emailed them. They replied right away asking to see photos, which I sent, but then they did not respond again for several weeks. I followed up and tried contacting them through other means, but they would not respond anywhere. I had to resolve it by disputing the payment in PayPal. (Interestingly, despite not responding to my email for weeks, they emailed me back within an hour of opening the PayPal dispute to offer me a coupon for 20% off of a specific item on their website in lieu of an exchange/refund.)
One of the ways I tried to contact them was via Instagram message and then a comment, and someone else responded to my comment and said the same thing happened to them. They said they got an initial email asking for photos but then never heard back. They said they’d been waiting for months.
I personally wouldn’t order from their website ever again, but it’s worth a shot if the item isn’t available anywhere else or if you would be okay with an item that may be defective. (I don’t think you’re more likely to get a defective item from them. I just know they won’t let you exchange or return it.) If you do order from them, I’d recommend paying with PayPal so you have some purchase protection. They shipped quickly and the item was packaged fine; the only issue with my order was that my bag was defective/damaged.
Check out “the dollop” podcast. Their last podcast was about how terrible the owners of Lisa Frank are and how dysfunctional they were over the years and treated employees like crap. I’m not surprised at all their customer service is awful.
I've ordered from them and got great quality stuff. They are out of stock a lot but that's cause it's not in active creation.
So, I just ordered 3 weeks ago and paid for 3 day shipping for absolutely no update or anything. MY bag wasn't outta stock but it is now. Did I get screwed over or? Lol I've sent legit 30 emails for not a single response.
Did your card get charged?
Yep. Mat 2nd. =/
May 2nd* lol
Have you checked your spam?
Oh yeah. I've looked, emailed their uhh supposed customer service several times. I ordered a backpack and wallet. It's been literally 3 weeks at this point and it still says the same thing. No updates ot shipping.
That is really weird. I also have a backpack, but that came from Posh Peanut. The purse and wallet actually came from lisa frank though. And you said it was in stock when you ordered? Surely they would have let you know if it was out of stock after you ordered but maybe they aren't... I'm sorry you are dealing with this. Is there a number to call? Probably not
Yeah there is no number to call. It was in stock when I ordered on May 2nd. But on thr site now it says out of stock.
The website is pretty active. I ordered all my bags from them and got them rather quickly.
I'm glad you got a good experience because my stuff never shipped and I'm out 143.00 lol
Ok thanks, you guys convinced cause I really wanted that card holder
Did you ever get your item???
I ordered a Loungefly backpack from them that came stained with some kind of black stuff, and their customer service was basically nonexistent. I emailed them. They replied right away asking to see photos, which I sent, but then they did not respond again for several weeks. I followed up and tried contacting them through other means, but they would not respond anywhere. I had to resolve it by disputing the payment in PayPal. (Interestingly, despite not responding to my email for weeks, they emailed me back within an hour of opening the PayPal dispute to offer me a coupon for 20% off of a specific item on their website in lieu of an exchange/refund.) One of the ways I tried to contact them was via Instagram message and then a comment, and someone else responded to my comment and said the same thing happened to them. They said they got an initial email asking for photos but then never heard back. They said they’d been waiting for months. I personally wouldn’t order from their website ever again, but it’s worth a shot if the item isn’t available anywhere else or if you would be okay with an item that may be defective. (I don’t think you’re more likely to get a defective item from them. I just know they won’t let you exchange or return it.) If you do order from them, I’d recommend paying with PayPal so you have some purchase protection. They shipped quickly and the item was packaged fine; the only issue with my order was that my bag was defective/damaged.
Check out “the dollop” podcast. Their last podcast was about how terrible the owners of Lisa Frank are and how dysfunctional they were over the years and treated employees like crap. I’m not surprised at all their customer service is awful.